Manager, Digital Resume Samples

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C Runolfsson

Cheyenne

Runolfsson

951 Wyatt Overpass

Chicago

+1 (555) 336 6273

951 Wyatt Overpass

Chicago

Phone

p +1 (555) 336 6273

Experience Experience

Houston, TX

Manager, Digital

Houston, TX

O'Conner, McGlynn and Tremblay

Houston, TX

Manager, Digital

Working directly with assistant media planner in creating, updating, and presenting media plans
Manages eCRM strategy and email marketing programs in support of brand efforts. Manages related suppliers
Develop and apply a working knowledge of basic media concepts, terminology, media math and media plan execution (e.g., reach, frequency, universe, rating, CPM)
Effectively motivate staff, evaluate performance, and provide feedback
Provide leadership and guidance across all digital platforms to include branding/execution and research
Train assistant media planner(s)
Developing and adhering to budgets

Phoenix, AZ

Digital Channels Manager

Phoenix, AZ

Flatley, Williamson and Wehner

Phoenix, AZ

Digital Channels Manager

Drive the planning and successful execution of client transitions to target applications / platforms, ensuring effective client / employee readiness. Complete the decommissioning of applications and realization of cost savings
Execute client transitions including client data collection and analysis of overall migration metrics
Proactively manage project execution risks and work with key project stakeholders to develop mitigation plans that minimize impacts to clients and the business
Exhibit end-to-end ownership
Collaborate across the platform (businesses and geographies) to achieve results and drive client satisfaction
Demonstrate commitment to Diversity and Inclusion (D&I), and model behaviors which value each individual for their unique contribution and create an environment that allows each employee to reach their potential
Manages the delivery and expansion of Digital Channel Delivery for IT Service Desk

present

Philadelphia, PA

Digital Portfolio Manager

Philadelphia, PA

Gerlach, Kovacek and Erdman

present

Philadelphia, PA

Digital Portfolio Manager

present

Coach project managers & scrum masters to help plan projects from start to finish, with built-in contingencies, aligning to the other project plans within the portfolio
Works with our field partners to share digital vision, educate and promote existing functionalities to drive adoption and increase ease of doing business with us, and solicit feedback through voice of customer and voice of employee to continuously improve the products
Responsible for oversight and active management of the digital portfolio and for reporting the overall health, progress, and roadblocks to achieve the DCE Strategic, Tactical, and Operational objectives
Collaborates with Digital team to ensure that planned projects align with strategic goals for the organization and for APD specifically. Each enhancement and new product offering should be supported by a trade-off analysis so that we know the opportunity cost of pursuing one functionality over another
Stewardship of digital solutions – manage price/cost spread, work closely with sales to profitably grow business, identify and partner with development teams to manage/execute updates and new content/feature additions,
Develop communications strategy on near-term digital initiatives working closely with marketing communications team, prioritizing activities, developing compelling collateral which includes sales training materials, customer success stories and testimonials
Advise the major stakeholders on any issues deployment team may have concerning the selection, documentation, and validation of project specific support tools, techniques, and methodologies

Education Education

Bachelor’s Degree in Business

University of Virginia

Bachelor’s Degree in Business

Skills Skills

Ensure quality control of all media deliverables to clients
Strong understanding of adserving & tracking processes in order to integrate with the Digital Implementation team
Technical knowledge of information architecture, data management, systems and programming languages as applied to the digital landscape
Possessing an ability to work in a fast-paced/sometimes unstructured environment
Being able to synthesize various media statistics and information to develop recommendations and opinions in the area of emerging digital media
Proven ability in successful campaign implementation (third party ad serving and tracking, measurement, billing reconciliation)
Communication - ability to listen to others and communicate in an effective manner
Understand addressability & targeting and how these can be applied in all digital platforms
Proficient in all MS Office programs and media research tools and resources (i.e., @Plan, AdRelevance, comScore, MRI, etc.)
Ensuring media deliverables are met on time and within budget and align with Client goals/objectives

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Manager Digital Experience Resume Examples & Samples

Ability to coach, guide and manage a project team
Ability to work in a fast paced environment with different international cultures
Digital Marketing Experience
Ability to travel, domestic or international, as required
Strong MS-Office skills (Word, Excel, PowerPoint), proficient in MS Office
Minimum of 6-8 years of progressive work experience in mid to large scale project or program management (ideally in Digital Marketing)
1-2 years of experience managing a team

Manager Digital Accessibility Resume Examples & Samples

Ensure that Digital channel’s online assets are in accordance with defined web accessibility standards, legal requirements and aligned to industry best practices
Consult with various groups including Assistive Technologies, Technology Services, Digital Channel Business partners and vendors and provide feedback and recommendations on Accessibility deliverables with a focus on customer experience and usability
Develop, educate and socialize accessibility best practices within Digital Channel and ensure that they are firmly embedded in all processes and workflows
Work closely with the Online Standards team and delivery teams to ensure that existing and future design standards are compliant with defined accessibility standards
Develop and manage a governance process to enforce defined web accessibility standards such as WCAG 2.0 and the various compliance levels defined by W3C
Monitor changes and developments to any accessibility related legislation in Canada, the U.S. and leading jurisdictions elsewhere
Ensure that all templates and assets developed for designs and content management are accessible and compliant with the with both TD's Accessibility guidelines and WCAG standards
Develop a baseline of our compliance with existing accessibility standards and advise business and technologies groups on how we could improve this baseline in relation to our competitor's public web properties
Build and maintain effective relationships with technology, business and Design partners to be a trusted advisor in delivering accessible products
Work with business partners to ensure all assets they develop or contract from 3rd parties to host online also meet TD's accessibility standards
Leverage deep subject matter expertise to deliver Digital channel's Accessibility vision and champion those visions
Ensure alignment between the many projects, teams, and vendors creating digital experiences

Digital Campaigns Manager Resume Examples & Samples

Strong knowledge of web development, information design, digital marketing communications development and implementation; including online advertising and promotion, email and search marketing
In-depth knowledge of internet/intranet, online user experience, eCommerce and web-based technology
Excellent understanding of business objectives for digital services
Strong impact and influence skills coupled with the organizational awareness and relationship building skills needed to navigate a complex matrix environment
Strong consultative and interpersonal skills including process development, facilitation and negotiation
Financial Services industry experience an asset, but not required
Please be advised that this position is a one year contract***

Digital Category Manager Resume Examples & Samples

P&L responsibility for MyEnglishLab Use market intelligence, in-market knowledge, desk research and analysis to gain in-depth and actionable insight into the digital market and status of digital product portfolio, and identify needs. Engage the research team to commission research, engage content, product and technology teams to deliver products and platforms according to identified needs. Develop short- and medium-term strategies and plans for digital products and platforms, including propositions for learners, institutions and channel partners. Communicate and gain approval for plans from senior management. Own the Go-to-market plan and schedule to drive delivery and revenue Ensure a complete end-to-end connection with the wider marketing group, central and local, and other stakeholders from product initiation through to launch, in-life management and ultimately sunset, including market testing and competitor analysis, training and business readiness, go-to-market, tracking targets. In all respects, be a cooperative partner with the wider English and geography teams. Lead on pricing and packaging for designated digital products at a global level and influence local discounting within the channel. Engage with marketing communications to deliver excellent promotional and awareness campaigns to the markets including all relevant elements of the marketing mix. In all respects, be a flag-bearer of digital products and strategy – speaking at events, selling the vision, enthusing colleagues and channels and driving success
Prior industry experience - especially migrating content to digital (in an ELT business) - On-line community monetization experience -Understanding of content, platforms, and technology development in an B2B environment -Excellent communication and presentation skills -Project management experience
Digital experience
Excellent communication and presentation skills - Project management experience

Digital Relationshp Manager Resume Examples & Samples

3 yrs of banking or financial services experience with emphasis in consumer lending and deposit and loan sales. (Five years minimum for the DRM II, Grade 18)
One year prior experience in proactive outbound sales preferred
SBA lending experience/exposure preferred for DRM. (Two years preferred – DRM II)
One year of portfolio management experience preferred for DRM. (Two years required – DRM II)
Life and Health, 6 and 63 Licensing, NMLS
Must have knowledge of and experience in mobile, online and branch banking
Must be proficient in social media forums and digital communications
Must be an extremely motivated team player
Must have assertive communication skills with a focus for sales
Ability to maintain the confidentiality of customer information

Manager, Digital Home Entertainment Resume Examples & Samples

Day to Day Activities
1B. Tracking and Reporting
Client Operations Special Initiatives
3 to 5 years of Film and/or TV sales servicing experience and managing a staff
Material distribution and general sales servicing of product for the PPV/VOD/EST markets
Video, audio and subtitle/cc elements (digital and physical)
Digital delivery
Rejection resolution
Industry developments (clients, competitors, technology) by reading trade press, SPE news clippings, discussions with internal and external clients
General computer applications (e.g. Xytech)
Microsoft Word, Excel and Power Point
Excellent interpersonal skills, along with excellent written and verbal communication skills
Make decisions with limited supervisor input
Organize data from a variety of sources and communicate information in a clear, professional manner. Running reports from databases for analysis of department activity
Identify clear priorities and meet department goals
Cross-train and collaborate with various groups
Manage costs within budgetary constraints
Update client files / general files

Email Manager, Digital Commerce Resume Examples & Samples

Oversee the global email marketing program
Drive revenue, subscriber growth and innovation in the email channel
Write creative briefs and work with design team to develop email creative
Work with the marketing, CRM and finance to define audiences and build segmentation and engagement plans around key market segments
Manage and plan the seasonal marketing calendar and work with cross-functional teams to slate marketing messages
Manage the relationship with our email service provider and coordinate the scheduling and coding of all emails
Ensure final email creative is approved by key stakeholders and delivered on time
Plan and execute A/B tests to improve campaign performance and inform our marketing strategy
Develop an end to end email KPI scorecard
Analyze monthly email reporting (globally) and share out results cross functionally
Work cross-functionally with marketing, buying, merchandising, international and CRM in the campaign management process
Manage the email marketing associate, who oversees daily marketing campaign management
Conduct quality assurance reviews and delivery testing to ensure the accuracy of email deployments, as well as monitor the campaign post-deployment to validate completion
Troubleshoot technical issues and consult with IT to implement solutions
Help grow our email database and maintain high engagement rates with the current subscribers
5+ years relevant professional experience in e-commerce/ digital marketing, preferably with experience in email marketing and/or experience working in a web platform
3+ years experience and knowledge of the ExactTarget platform (or a similar email platform)
Experience with creating compelling messages for different target demographics
Experience creating business-imapcting segments and developing ongoing plans to manage each segment
Strong project management skills to manage tight deadlines, calendars, creative and data needs and tight deadlines
Strong organizational and time-management skills; ability to react to shifting priorities
Team player with the ability to build relationships to achieve team goals
Basic technical understanding of HTML, XHTML, CSS, Java, web publishing, Flash, etc

General Manager, Digital Brands Resume Examples & Samples

10+ years of management experience, preferably in digital media product/operations management experience preferred (B2B a plus)
Product development experience (concept, go-to-market, execution)
Previous P&L responsibility, best-in-class analytical, critical thinking, and forecasting skills in a growth environment
Ability to take abstract thoughts or ideas, hone them into an analytic framework and work with executives to translate that framework into operational plans
An entrepreneurial mindset, with a bias towards minimal viable product and lean operations
Embraces data and analytics in decision-making
Exceptional interpersonal skills and experience managing wide range of stakeholders
Creativity and persuasiveness

Manager, Digital Assets & Metadata Management Resume Examples & Samples

Analyze data models and standards across WB. Work closely with Data Governance, Business Solutions, Technology Strategy teams, and management to ensure execution is tightly aligned with business unit needs and vision and strategy
Map content lifecycle as it relates to asset metadata requirements across divisions and recommend/drive adoption of accurate metadata capture – automated where possible – and aligned to business use cases. Based on business and process requirements, identify opportunities to leverage existing and future technologies to streamline operations
Work closely with Business Units and clients to understand the collective needs of all users and ensure that common requirements are exploited while unique needs are supported in the most efficient manner possible
Develop roadmap and project-based financials for including all budget, forecasting, capital requests and long-term planning
Contribute to cross-WB and cross-TW initiatives from content source to archival strategies

Manager, Digital Client Solutions Resume Examples & Samples

Work with the national digital sales team to develop custom partnership opportunities for key brand and agency clients
Lead the ideation, development, and packaging of custom proposals in response to client RFPs
Build strong internal relationships and successfully collaborate with Programming, Artist Relations, Events, Design, Marketing, Account Management, and Research teams
Take a leadership role on strategic process, ensuring teams are activated at the right time
Participate and present proposals in client meetings
Be the advocate for digital advertising clients internally to help drive digital programming and monetization strategy
3-5+ years relevant experience in online sales marketing; social and mobile experience a plus
Agency and Publisher experience preferred
Minimum Bachelor’s degree in related fields, such as Marketing, Business or a related field
Exceptional understanding of research metrics and the use of data within creative storytelling
Outstanding project management and performance measurement skills
Strong interpersonal, presentation, and communication skills
Ability to work independently and with a team in a fast-paced, dynamic work environment

Digital Platforms Manager Resume Examples & Samples

Management of social voice for multiple radio brands, including creating web-ready graphics for websites, emails and social media distribution
Targeted, timely and consistent consumer communication
Content farming
Website superiority
Keyword masterlist management upkeep
Gathering and testing of all assets needed for go live (tags, creative, keywords, etc.)
Working with AM and Creative for mock and build of custom solutions
Timely processing of Go-Lives
Confirmation of live campaigns with email and screenshots
Work with AMs on optimizations to ensure success of campaign
2-3 years of experience in professional Digital Platforms Management
Excellent interpersonal and communication skills; perfect written and spoken English a must
Ability to multitask and work efficiently in a fast paced, deadline-driven environment
Ability to handle projects of sensitive or urgent nature in a professional and timely manner
Charismatic and energetic demeanor
General understanding of the internet and interactive advertising; familiarity with online advertising terminology and market trends
Proficiency in Microsoft Office (Word, PowerPoint, Excel); exposure to sales databases/tools
Flexibility to work outside of normal business hours (if necessary) to accomplish business objectives

Manager, Digital Monetization Resume Examples & Samples

Warner Bros. global revenue strategy (new partnerships as well as analysis) on new territory expansions for all digital brands. This role will work closely with Site Dev teams and Business Development
Lead monetization strategy for video expansion projects
Create new opportunities for ad supported revenue generation outside of standard ad spaces
Develop new partnership verticals such as text messaging, social, video syndication, etc
Utilize a broad understanding of digital concepts, technical requirements, programming elements and techniques (e.g. analytics, business development, traffic acquisition, SEO, social, etc.) to present unique ad products that expand our current sales offerings, maximize emerging ad tech, leverage new pricing models (CPI, CPA, etc.), as well as maximize revenue generation from non-standard ad space
Act as a liaison between the various site dev teams and lead all new digital product development for ad product requirements focusing on best practices and maximum monetization
Provide technical expertise for video streaming and syndication across multiple products and devices
Leverage insight, creativity and technology to translate business challenges (including viewable impressions, migration to mobile consumption, and video audience targeting) into purposeful strategic decisions that enable WBDMS to both achieve short term goals, as well as to be positioned for long term growth
Continuous monitoring of daily/weekly performance of all revenue partners across all sites
Collaborate with partners to pursue optimization strategies to increase yield and overall revenue
Present audience story based on analysis of multiple analytical tools and strategic partnership data
Data driven decision making and optimization based on performance reporting of all revenue generating partners
Reporting and analysis of all KPIs, including RPMs and ROI for indirect partnerships
Monthly revenue reconciliation of all indirect partnerships

Manager, Digital Workflow Solutions Resume Examples & Samples

3+ years experience in Mediator Design and Build
2+ years experience in Broadcast/Media Technology & Operations
2+ years experience in a highly technical/engineering role with experience in Workflow Automation
2+ years experience in a role with a track record of proven leadership, project execution, technical expertise and strong team skills

Maybelline Dmi-manager, Digital Resume Examples & Samples

Content Planning – Manages and creates the global brand content calendar in partnership with this person’s two digital counterparts to ensure evergreen makeup education and transversal content is being generated for all countries throughout the year. Works closely with Marketing Research, CMO/CDO Teams and Category
2+ years agency experience working specifically in digital marketing and not solely in social media
Previous experience creating and identifying quality social media content
Has former experience in FMCG and/or image brands
Comfortable with developing and maintaining strong working relationships and professional presence with both internal and external stakeholders
Strong multitasker with the ability to work effectively under tight deadlines in a stressful environment
Proactively seeks out developmental opportunities and actively participates in professional training initiatives and seminars
Experience developing and launching digital marketing and plans via sites,social, mobile – with a demonstrated passion for entire digital ecosystem
Demonstrated experience and a passion for digital technology (e.g., Mobile API integrations, SEO, Facebook, Google+, Twitter, YouTube, Instagram)
Prefer a working knowledge of search engine optimization techniques and a thorough understanding of mobile marketing
A knowledge of web usability best practices, website navigation and user flow and content management

Digital Properties Manager Resume Examples & Samples

Create and evangelize digital strategy and processes for digital properties and social media efforts for the card customer across Gap Inc
Work collaboratively on digital branding and system solutions to deliver an increased online presence and user experience for card customers
Through digital ecosystem, support the messaging and value proposition architecture for communications to the market, in partnership with the client and COE teams
Drive projects that focus on improved consumer experience, growth, collaboration and consumer acquisitions
Research and implement the latest tools and resources to increase content reach and measurability – both internal to GE and emerging best practices and technologies from the market
Implement Search Engine Optimization (SEO) and Search Engine Marketing (SEM) with client and agency partners
Execute on digital programs to communicate the card program to deliver on acquisition and retention strategies
Determine and source infrastructure and support for day-to-day digital efforts. Mobilize resources both internally and within the client to deliver on digital engagement for the card program across Gap Inc
Team with Technology teams and Marketing leads to ensure delivery of business and technical enablement across Gap Inc digital properties
Own the digital tool kits, enabling client teams to leverage digital content and best practices via a centralized repository
Team with individual Brand Online GM’s, Brand CRM Directors, Product Development teams and User Experience teams to deliver customer-centric, rich digital credit integrated brand experiences
Develop and communicate digital metrics and return-on-investment measurements; create dashboard and reports for Marketing Team and client teams
Achieve all metrics plans and KPI targets –develop/recommend/implement actions to increase success metrics such as applications, new accounts, conversion and ATV
Partner with key agencies, I/T teams, digital team, brand, advertising, merchandising, product teams, legal, communications and PR, to ensure consistency, compliance and legal sign off across consumer touch points
Strong business acumen with the ability to calculate and articulate ROI
This role will keep abreast of digital insights while defining, implementing and tracking KPIs through analytic tools
Bachelor's degree OR in lieu of degree, high school diploma/GED and 7+ years of Digital Marketing and 3+ years of Analytics experience
5+ years of experience in digital marketing with a combination of web, email, display media, mobile, social and search marketing experience
2+ years of competencies in analytic tools, dashboards and tracking – includes tracking code implementation
5+ years of demonstrated ability to create, manage and deliver against large, interdependent project plans
2+ years of strong analytics background
Bachelor’s degree from an accredited university or college; preferably in Marketing or Digital Communications
Consumer first mentality
Ability to problem-solve and work within a matrix environment, leading by influence
Excellent verbal, written, presentation and interpersonal communications skills

Digital Portfolio Manager Resume Examples & Samples

Digital Strategy definition, and experience of setting both high-level strategy and granular implementation roadmaps
Programme/Portfolio Management experience of large-scale Digital Initiatives
Experience of definition and management of the Book of Work for Large Scale Change within Banking
Stakeholder management experience to MD level
Direct communication, and an ability to explain complex ideas in simple terms
Commercial Banking experience
Experience of both IT delivery and Business Change Projects/Programmes
Experience of managing a variety of initiatives concurrently

Assistant Manager Digital Resume Examples & Samples

Supporting the social media strategy and develop social voice for the brand through various platforms
Planning and executing digital campaigns through SEM, display media, database marketing in line with overall business strategy and digital KPIs
Content management- Develop creative, qualitative and appropriate content & features/ functionalities to support the brand’s or project’s ambition
Online reputation management
Use data to engage conversations with influencers, consumers, PR, bloggers, Vloggers, Social etc
Identifying key trends and insights, and optimize spends and performance based on the insights
Measuring and reporting performance of all digital campaigns
Developing , executing and web mastering the brand website along with efficient web management through SEO
Evaluating and exploring emerging technologies that can be leveraged for digital marketing

Manager Digital Products & Services Resume Examples & Samples

Products – manage the tech which powers social operations
Services – provide fast & efficient service
Expertise – advice on future platforms & integration
Manage relationships with key internal and external partners to ensure that global and local brand marketing teams are receiving top quality service and access
Drive adaptation and continued usage of chosen social platforms
Provide ongoing training and support to internal and external users
Educate and support global and local teams on social strategy and new platform developments
Support the SPS team in defining social marketing platforms that can be used across all categories and markets, by seeking out new and exciting emerging social/digital platforms
Enable category business units to embed social into their activations in the best possible way
College/university degree in marketing, communications, IT, business or a related field preferred
3-5 years of experience in relevant fields

Assistant Manager, Digital Experience Resume Examples & Samples

Manage and execute marketing website landing page initiatives; assist with the development of guest online experience; submit creative briefs for website marketing campaigns; Liaison with .com merchants, creative, project management, website experience, brand marketing teams to ensure products/initiatives are ready to launch; maintain store event website messaging, house ads and packing slips. 60%
Define reporting requirements; analyze and report site and online program performance against key metrics; Proactively identify opportunities for testing & improvements. 15%
Collaborate with offline marketing team to collect information on new initiatives and key dates for offline tactics; determine website messaging requirements. 10%
Monitor competitor efforts and recommend changes. 15%
Bachelor’s Degree in Business, Marketing or Related Area Preferred
2 – 3 years experience in Online Marketing
Experience with Web Analytics program - Adobe’s Site Catalyst/Omniture
Excellent Communications – Verbal and Written
Skilled in problem-solving
Knowledge of ecommerce; digital marketing trends
Experience managing the implementation of marketing programs
Ability to work effectively with internal teams
Ability to analyze reporting
Expert knowledge of Excel & PowerPoint

Manager Ecomm / Digital Resume Examples & Samples

Responsible for ensuring the content on the websites is up to date and accurate at all times
Assist in the implementation of digital marketing strategies based on the local SBP’s and specific categories objectives
Assist in the implementation of online platform-planning strategy based on the concept strengths, marketing objectives and consumer realities
Track action plans for digital communications projects
Remain up to date on new media technologies and opportunities
Identify communication opportunities, as well as opportunities for Co-ops & Co-branding
Support the local agency briefing process across MENA and execute concepts and creative elements, according to global guidelines
Provide input to the day-to-day performance marketing executions
Analyze campaign performance on a weekly basis
Recommends optimization based on weekly reports
Monitor and enhance online customer experience & customer journey
Coordinates with third party suppliers, agencies and internal stakeholders
Cross-functional Marketing knowledge and Market experience in sport and/or fashion/lifestyle categories (sporting goods industry preferred)
Project and budget management experience
Consumer-focused with some product and range understanding
University degree in Marketing and a proven previous experience (minimum 3 years) in either agency (performance marketing, paid search, display or paid social) or client side digital marketing/ecommerce role. Preferable to have experience in sports, fashion or retail
Local expertise a plus
Fluent in English mandatory
Fluent in Arabic a plus
Fluent in French helpful but not essential

Manager E-comm / Digital Resume Examples & Samples

Develop an overall digital marketing strategy in conjunction with the communication team. This will include brand and category objectives for online, mobile, digital media, social, eCRM, SEM, and gaming
Create, manage, and implement integrated digital marketing campaigns, being flexible enough to act as a team leader or a team member depending on the campaign
Create and drive a social marketing strategy for the focus categories, managing agency-supplied social moderators to ensure a consistent and engaging voice from the brand on key social platforms like Facebook, Twitter and instagram etc
Manage and inspire external agencies in the development of key digital initiatives and tools
Develop and manage an analytics program for all digital marketing programs and social platforms. Regularly share findings and adjust campaigns based on key metrics
Work closely with Public Relations, Sports Marketing, Retail Marketing and Merchandising teams to gather assets throughout the year for digital communication executions
Manage relationship with global counterparts, keeping them regularly informed on all category projects
Remain abreast of current digital marketing tools and techniques
Regularly present digital concepts to integrated communication teams
Manage and reconcile project budgets and maintain updated project status reports
Work with Reebok partners in GCC, Egypt, Morocco, Levant, Iran assisting them with the proper implementation of global marketing communications strategy and tools
Track the implementation of global marketing communication tools within GCC, Egypt, Morocco and Levant
Compile competitor activity in the market place
Strong communication skills: written, oral and presentation. Written communication in particular is of up most importance for this role
Analytics: ability to analyse data to improve strategic decision making and implementation
Creative: ability to shape the implementation of marketing plans
Deep-routed understanding of and ever changing digital landscape
Experience in project management – including critical path management to deliver projects on time and within budget
Experience with digital production process and technical nature of developing digital marketing initiatives
Demonstrated understanding experience delivering solutions or services via new and emerging web technologies
Detail-oriented and highly organized
Fluency in English (spoken and written), French and Arabic is a plus
University Degree in Marketing, Communications, Design, Business or a related field
Min. 2/3 years Digital marketing experience
Google Certification Program (AdWords Professional) – SEM (preferred)
IBM Enterprise Marketing Management Certification – IBM Coremetrics (preferred)
Google Analytics IQ Certification – Google Web analytics certification (optional)

Manager Digital Channel Optimization Resume Examples & Samples

Digital Channel Campaign Management – Responsible for managing Digital Channel (Online & Mobile Banking) and ABM campaigns for assigned business lines, specifically
Targeted Campaigns – Works with business line and marketing partners to plan, develop, and execute targeted sales & service campaigns to support business line objectives within digital channels including product utilization, cross-sell and up-sell
Mass Campaigns – Manages the planning, testing, and execution of Digital Channel marketing campaigns (Online & Mobile Banking) to support business line and marketing objectives. Works with marketing partners and business lines to plan and book assets (banner ads, Communication Centre messages, Service Containers) across digital channels to optimize campaign performance
Campaign Analysis - Responsible for post-campaign analysis of digital channel marketing campaigns; proactively identifies and recommends future campaign and initiatives improvements through active awareness and understanding of emergent digital marketing tactics, channel metrics, industry best practices, and A/B/Multivariate test results. Prepares reports for management and business lines detailing campaign performance within insights and recommendations for future consideration
Business Analysis - Translates digital channel marketing enhancements into business requirements documents. Leverages a variety of inputs to define optimal requirements including usability principles, industry trends, customer behaviours, benchmarks, and customer journey maps. Owns the approval process of these requirements and manages the project cycle from inception to requirements and development by working closely with Business Lines, IT&S partners and internal teams to manage expectations and approvals
Channel Development – Provides input to help support the strategy for evolving the digital banking channel; Leads development of channel initiatives designed to improve sales & marketing effectiveness; Ensures online and mobile marketing and sales initiatives are executed to ensure best practice customer experience within the channel
Project Management – Responsibility for leading the requirements process for various business line projects within the Self Service Banking channels as required
Experience translating business objectives into marketing and sales solutions
Strong analytical skills and prior experience working with a variety of data to interpret provide insights in sales and marketing results

Manager Digital Platforms Knicks Resume Examples & Samples

Experience in working on digital content and programming
Experience working within a professional sports league/team environment
Ability to implement initiatives that help build audience traffic
Working knowledge of Omniture and other analytic tools to assess performance metrics
Thorough understanding of Web and wireless usability and user behaviors
Working knowledge of Web publishing technologies (HTML, image optimization, browser compatibility, etc.)
Working knowledge of PhotoShop a plus
Exceptional organizations skills, high attention to detail and excellent communication
Independent initiative while fostering a positive team environment
Requires the ability to motivate, develop, support, create, collaborate, inspire, and succeed
Will manage effectively though a fluctuating workload and deadline pressure

Manager, Digital Products & Channels Resume Examples & Samples

University degree in Information and Systems Management or related; discipline, or with at least 5 years of relevant work experience (candidates with less experience will be considered as Assistant Manager)
Team player, proactive, can work under pressure and willing to learn
Track record of quality delivery
Understanding of financial products is an advantage
Proficient in both spoken and written English and Chinese

Manager, Digital Consumer Engagement Resume Examples & Samples

Assist in the digital and social strategy development (in partnership with Digital Marketing) for all ADF brands; focus on editorial storytelling, concept development and consumer engagement to ensure our brands are visible to our target consumer
Support the ED to define and develop the social media strategy for all ADF brands; help identify the platforms of greatest opportunity by brand; create content and stories that encourage action and advocacy
Manage digital content capture and creation to support consumer engagement and storytelling for all brands: video assets (long form and social edits), lifestyle imagery, BTS, teaser campaigns, evergreen content
Act as day-to-day project manager tracking and ensuring deliverables and maintaining budgets
Partner with Director, Influencer Relations to develop holistic communications plans; amplify brand content for key launches
Drive the strategy and oversee the Associate in the management of the DKNY Fragrances Facebook page
Help vet, hire and manage digital agencies (in partnership with Digital Marketing)
Oversee management of social media agency
Act as day to day social media / digital consumer engagement contact for licensors
Provide key data and analysis of digital consumer engagement and social media efforts; monitor, measure and report results to improve future campaigns
Help manage social media / digital consumer engagement strategy and calendar; prepare global content asset usage guides and digital tool kits by program
Facilitate communication with Markets by scheduling and driving ongoing update conference calls (in partnership with Digital Marketing)
Liaise with Affiliates to optimize and integrate programming and content into retailer dotcom and social media platforms
Partner closely with Digital Marketing and E-Commerce leads to develop a 360 holistic digital program
5+ years of relevant digital and communications experience
Experience working with marketing and creative functions
Active daily life in social media and digital platforms
Relevant undergraduate college degree

Manager Digital Channels Resume Examples & Samples

Leading the development and delivery of the Secure platform supporting mbna, including the management of the core channel solutions and strategies created in collaboration with other channel senior leaders and key stakeholders; business leaders, product leaders, marketing leaders, and technology leaders
Support the development and definition of a differentiated, consistent, and continuously improving customer experience for the channel, aligned with overall channel strategy, integrated customer strategy and business strategies for the business segment
Create, contribute and implement an integrated digital sales plan designed to deliver aggressive growth targets over the next 3 years
Lead a multi-functional team with members from the digital channel and support of LOB business partners to deliver the portfolio of digital initiatives on-time and on-budget
Deliver a continuous stream of positive change to the mbna’s digital properties while aligning with TD’s Risk Appetite
Help define and own delivery against Key Performance Indicators (KPIs) including Financial results (revenue, cost controls, cost savings), Customer Engagement results, and Customer Experience metrics
Represent the voice of the business within the digital channel and transform strategies into initiatives with measurable goals and provide senior management regular progress updates
Work collectively with internal partners to proactively identify and balance competing priorities
Build for the future and provide people leadership; oversee people plans and strategies to attract, motivate and retain a highly diverse, qualified and engaged team to fulfill current and future business needs
Demonstrate an expert ability to deal with ambiguity and effective change management by taking an active role in facilitating and supporting change
Leverage deep subject matter expertise and be known for providing creative thought leadership while listening and engaging others to provide input in the shaping of that vision
Ensure risks and issues are identified, mitigated and reported per enterprise policy and ensure appropriate escalation processes are followed. Ensure that business operations are in compliance with applicable internal and external authorities
Experience in the Credit Cards and/or Merchant Services business and/or experience in driving business results in the Digital Channel
Demonstrated business acumen – understanding business from the ground up and the key levers that will deliver superior results
History of making an impact, developing and executing on strategies and delivering superior results in both the short and long term
Have launched a successful (or failed) product software platform
Demonstrated ability to understand, define and deliver a superior digital customer experience
Demonstrated ability and effectiveness at identifying and seizing business opportunities
Effective communicator who engages colleagues, business partners, external stakeholders, and employees
Skillful communication (written and verbal), negotiation and partnership skills to balance stakeholder input
Organizational awareness and demonstrated relationship building skills, with a superior ability to make things happen through the use of positive influence
Proven leadership – both the ability to effectively work in teams across the bank with multiple stakeholders and to influence and align others. The ability to manage and lead a diverse group of professionals is critical to success in this role
Robust organizational skills with the ability to work in a fast paced environment and manage multiple deadlines and priorities
Experience with driving leads, sales and other key web metrics through the online channel, while deploying strategies to improve overall site traffic, adoption and penetration

Connections Manager, Digital Resume Examples & Samples

There are 3 positions available.**
Partner with (holistic) Connections Planner to create value-adding connections plans for our brands
Represent

Manager, Digital Competency Resume Examples & Samples

Manage the supply & demand dynamics of the team, effectively resourcing the digital product teams to realise their digital product roadmaps
Ensure the resource teams are continuing to develop in their respective areas, co-ordinating knowledge sharing sessions, learning and development requirements, site visits
Overall management of project governance, including issue and risk management, budget oversight and status reporting
Maintain relevant metrics to help the team monitor progress and performance
Initiate and manage relationships across Technology to ensure alignment and coordination of core processes and tools, and other Change Programs
Operate in a complex stakeholder environment, often with complex and unclear requirements

Manager, Digital Integrations Resume Examples & Samples

Support Director in executing all tasks and initiatives related to catalog integration and delivery through Orchard’s proprietary systems
Assist in timeline and organization of all new initiatives
Manage and track progress of catalog integration projects
Assist in prioritizing new integrations based upon developing workflows
Gather, organize and scrutinize extensive data pertinent to catalog
Gather and organize assets and parts from labels or affiliates to be integrated
Utilize Orchard proprietary systems to build label catalogs
Diligent review of pertinent metadata as standardized by iTunes style guide in collaboration with Client Team
Track and advise on integrity of content and metadata, prescribe modifications
Occasionally liaise between Sony Music and Orchard Operations, Physical Distro, Client and Technology teams
Work in tandem with Orchard teams to monitor and maintain integrity of content
Various tasks as assigned
Strong experience using Excel and standard Office suite
Highly organized, ability to work reliably alone and as part of a team and keep track of and prioritize complex, overlapping agendas
Innovative problem solver with a desire to build and maintain new methods and solutions for organizing and tracking complex systems and relationships
Ability to adapt effectively to changing workflows and priorities is critical
Strong knowledge of diverse musical genres, categories and repertoire
Basic experience with audio, video and graphic editing software a strong plus
Knowledge of XML a plus

Manager, CTV Digital Resume Examples & Samples

Managing and overseeing the day to day activities of a team of web producers
Act as a senior resource to provide guidance, support and coaching to team members
Represent CTV Digital in internal and external settings, often presenting plans and strategies to key stakeholders
Own and grow a suite of online show pages and destinations, developing robust content packages that may include feature articles, interviews, exclusives, news/gossip, event coverage, photo galleries, video segments, cast bios and more
Liaise with internal and external production teams to develop content plans for original programming
Champion new concepts for the site and constantly look for opportunities in which to broaden the online user experience and increase engagement
Develop a content environment attractive to brands and sponsorship opportunities; work with sales teams to define client advertising integrations
Create, acquire and curate written and non-written content for CTV.ca priority shows and events as well as etalk.ca headlines and features
Gather analytics, looking for interesting audience behaviour across the site as it relates to content, promotions, incoming referrals, etc. and disseminate that information across the team
Direct social media, promotion and other communication efforts to drive audience to assigned programs
Liaise with marketing, communications, programming, sales and brand partnership teams in order to attain information and assets for upcoming shows, projects and contesting initiatives
Ensure quality control and production standard of materials
Other duties as assigned by the Executive Producer, Digital Entertainment Content
Minimum 5 years of experience managing a team
Minimum 7 years of experience in digital media and web production with a focus in entertainment content production
University or Post-Secondary education in Journalism or Communications preferred
Experience working as Content Producer on a digital content team
Demonstrated successful experience managing multiple projects and priorities
Proven understanding and passion for CTV programming as well as entertainment, news, gossip and pop culture content
Journalism experience or writing background a requirement
Strong familiarity with Photoshop for editing and optimizing images
Experience in video editing software (Final Cut Pro, Premiere) considered an asset
Fluency with online communities and social media
Experience working with a content management system (CMS) to update a website
Portfolio of work that displays a talent for packaging online content via text, video, photos, etc considered an asset
Experience working in an editorial capacity for a recognizable online media outlet
Ability to thrive and work in an environment that is fast-paced, demands creativity and the ability to execute against challenging timelines and numerous priorities
Familiarity with technical specifications and formats for online video considered an asset
Experience with photography and videography considered an asset

General Manager, Digital Resume Examples & Samples

Oversee digital product, development, and audience development strategies
Oversee pricing, audience, and distribution of online products
Identify and build new digital products, specifically leveraging market-leading database, to grow audience and revenue
Work closely with executive editors to grow traffic for our portfolio of sites through distribution planning and strategic partnerships
Lead audience development efforts to grow key audience segments in our database and deepen engagement with those segments

Digital & E-commerce Manager Brazil Resume Examples & Samples

Define, implement and execute the ecommerce and Omni channel marketing strategy for Brazilacross digital channels including but not limited to PPC, SEO, Affiliates, Partnerships, Emails and Social Media. Decide on the spend allocation across channels, aligning efforts with overall business plans
Collaborate with ecommerce, CRM and brand marketing stakeholders across the business - this is a role which is both strategic and hands on
Set and achieve ecommerce revenue targets and KPIs for sales, traffic and customers
Monitor and optimise performance of each marketing channel, driving opportunities for improvement
Mentor and develop your team as well as external agencies as required
Work closely with related functions including operations, commercial, brand and merchandising to ensure an aligned approach to ecommerce marketing activity
Provide insight on competitor activity and relevant industry developments ad how this translates to Brazilian strategy
With business stakeholders build forecasts and strategies that drive a customer lifecycle approach which includes acquisition, conversion, growth and retention
Analyse and produce clear, regular and accurate reports on all digital marketing, CRM and ecommerce activities, coupled with actionable insights
Coordinate with local Brazilian market to support commercial trading initiatives and drive to store activities

Marketplace Manager M&S Digital Resume Examples & Samples

Experience in ecommerce or retail environment required as a minimum
Merchandising experience with strong product knowledge and ability to build commercial catalogues/ranges for partners – knowledge of wholesale trading preferred
Excellent communication skills and ability to influence both junior and senior colleagues, cross-functional teams and external suppliers/partners
Strong analytical skills to identify commercial opportunities and resolve operational issues
Self-motivated, well organised individual, who can work effectively within a team and independently

Digital Relationshp Manager Resume Examples & Samples

One year of banking or financial services experience with emphasis in consumer lending and deposit and loan sales. (Two years- DRM I (16), Three years – DRM II (18))
One year of portfolio management experience preferred for DRM I. (Two years required – DRM II)
Life and Health, 6 and 63 Licensing preferred. (Required – DRM I and II)
Meet credit history and criminal background requirements associated with Nationwide Mortgage Licensing System and Registry registration process, to include FBI fingerprint criminal history report and review of credit report

Manager, Digital Usage & Engagement Resume Examples & Samples

Bachelor degree holder
At least 5 years of experience in project management/digital banking
Digital savvy with keen interests in mobile and web technologies and trends
Strong business acumen and analytical ability
Be open-minded and self-motivated with good communication, interpersonal, problem solving skills and strong sense of responsibility
Ability to work under pressure and meet pressing deadline
Excellent written English and Chinese and fluent spoken English

Digital IoT Manager Resume Examples & Samples

4+ years working in a Digital practice
3+ working with Service Oriented Architecture, Mobility, BI and IoT
Implementation experience of GE Predix, GE Intelligent Platforms or comparable platforms
Global delivery experience – onsite, near-shore, offshore
Demonstrated ability to manage and supervise a team of technology advisors through all phases of the technology life cycle, including requirements definition, architecture, design, development, implementation, conversion and testing
Implementation experience with Performance Testing and/or Test Automation
Experience in developing deep client relationships
Ability to think outside of the box, and thrive on new challenges

Assistant Manager, Digital Experience Resume Examples & Samples

Manage and execute marketing website landing page initiatives; assist with the development of guest online experience; submit creative briefs for website marketing campaigns; Liaison with .com merchants, creative, project management, website experience, brand marketing teams to ensure products/initiatives are ready to launch; maintain store event website messaging, house ads and packing slips
Define reporting requirements; analyze and report site and online program performance against key metrics; Proactively identify opportunities for testing & improvements
Collaborate with offline marketing team to collect information on new initiatives and key dates for offline tactics; determine website messaging requirements
Monitor competitor efforts and recommend changes
Bachelor’s Degree in Business, Marketing or Related Area
Excellent Communications skills with a demonstrated ability to speak in forums, meetings and presentations
Successful candidate will possess a positive attitude and an eagerness to learn
Knowledge of digital channels and 360 digital marketing strategies

E-discovery Digital Forensics Manager Resume Examples & Samples

Maintain and manage fully functional digital forensics laboratory, including evidence handling and storage, calibration and validation of specialty digital forensics tools and devices such as, data sanitization, write protection devices, and access controls
Privacy/Protection: Provide the necessary subject matter expertise and ensure the implementation of the information security architecture, risk management standards, best practices and systems/processes to ensure information privacy/protection
Risk Management: Interact with management to determine acceptable levels of risks as the business model and risk profile changes and align the security program accordingly
Monitoring of security procedures and practices: Review on a timely basis the various analyses of the reports and logs available. Review the recommendations for noted irregularities
Security policies for the bank: Be aware of and review the security features of new information security practices, systems and business services to ensure that they meet the security requirements of the existing policies. Review and propose changes to existing policy as external emerging issues and conditions warrant
Ensure adequate security for new business services and systems: Assist in the development of scenarios of usage, test for abnormalities or exposures. Prepare documentation to augment vendor materials that include local enhancements and implementations
Regulatory/Legal/Corporate Compliance: Stay abreast of all information security related laws and regulations to ensure compliance to them. Ensure compliance to corporate policies
Support or direct enterprise level information security related functions such as: Firewall Administration, Intrusion Detection, Communications, Incident Response, RACF, Encryption, Access Control, Threat Management, Cyber Forensics, and other security related functions as required. . Make recommendations for improvements to the program, respond to alleged policy violations and act as participant in event of a breach. Ensure communications to the CISO, and other senior level officers, are accurate and timely
Make recommendations for assigned personnel regarding employment, career development, performance evaluations, salary changes, promotions, transfers and terminations within established policies and guidelines
Plans and develop departmental budgets in accordance with established guidelines; administer compliance to meet budgetary goals and negotiates changes as required
Maintain awareness of changes in industry: Attend classes and seminars as required to maintain a high level of proficiency in the fields of information security and business resumption. Network with other information security professionals. Read about and be aware of the trends regarding BRP and Security in the industry
Five years working experience in an electronic discovery environment and/or digital forensics investigations
Familiarity with the critical tools used in security event analysis, incident response, computer forensics, malware analysis, or other areas of security operations
Previous experience managing a digital forensics lab, including system maintenance, tool validation and calibration, proper evidence storage, and access controls
Experience interfacing with attorneys and eDiscovery professionals on legal matters and regulatory enquiries
Working familiarity with all phases of the Electronic Discovery Reference Model (EDRM)
Bachelor's degree in computer science, business, or related discipline, or equivalent education and related training
Certification in information security fundamentals (GISF or higher)
Seven years experience in IT, of which at least three years was in the information security field in a leadership/supervisory position
. Industry recognized forensics training and/or certifications (SCERS, CCE, ACE, EnCE, etc.)
Familiarity with multi-platform environments and their operational/security risk considerations
Strong oral and written communications skills; strong presentation and marketing skills
Highly adaptable to a constantly changing business and technology environment
30%/70%business/technology acumen

Digital Channels Manager Resume Examples & Samples

Minimum: BS or BA degree
Global Payments expertise with both High Value and Low Value Payment systems
Ability to probe to gather necessary information and use judgment to question status quo
Ability to synthesize significant amounts of information and draw conclusions
Experience analyzing and documenting complex issues to enable discussion at multiple levels of the organization , from senior leadership to SMEs
Additional optional skills: (1)Experience with consultative sales (global, multi-national) and complex implementations, (2)experience creating executive level presentations, (3)understanding of client migration and conversion strategies a plus
Key skills

Digital Channels Manager Resume Examples & Samples

Drive the planning and successful execution of client transitions to target applications / platforms, ensuring effective client / employee readiness. Complete the decommissioning of applications and realization of cost savings
Execute client transitions including client data collection and analysis of overall migration metrics
Collaborate with internal partners (Product, Sales, Technology, and Communications) to coordinate the steps needed to migrate clients to target applications
Proactively manage project execution risks and work with key project stakeholders to develop mitigation plans that minimize impacts to clients and the business
Demonstrate a bias for action and a commitment to achieving sustainable results
Exhibit end-to-end ownership
Collaborate across the platform (businesses and geographies) to achieve results and drive client satisfaction
Demonstrate commitment to Diversity and Inclusion (D&I), and model behaviors which value each individual for their unique contribution and create an environment that allows each employee to reach their potential
Proven ability to work in a demanding, fast-paced environment and to meet specific deadlines
Strong detail orientation: Clearly understands data beyond top level analysis
Possesses excellent organizational and strong project management skills
Strong influencing capability based on knowledge and experience
Strong teamwork and negotiation skills are important
Experience working in a highly matrixed and global virtual environment; must be able to leverage cross-functional teams to deliver results
Flexible work style to accommodate working with partners across the globe
Excellent interpersonal and relationship-building skills with the ability to communicate effectively with senior managers

Digital Label Manager Resume Examples & Samples

Work with Nashville labels on all aspects of digital release planning, setup, and delivery
Understand and communicate the digital landscape to Nashville labels
Liaise with RED digital production team to ensure proper delivery of digital releases
Perform compliance checks on priority releases
Advise labels on digital marketing, advertising, influencer marketing and help them create marketing plans where appropriate
Work with Nashville based digital accounts to assist in setup of RED releases
Work closely with RED playlisting team to increase placements and streams
Attend label meetings
Attend RED artists’ shows
2-3 years of experience in digital music
Digital production/release planning/delivery experience is a plus
Strong understanding of the digital music landscape
Digital account relationships
Passion for music
Collaborative work style

Digital E-commerce Manager Resume Examples & Samples

Full responsibility of implementing the E-tailing strategy with Click & Mortar, Pure Players and D2C to drive online sales
Manage campaigns and sales activities with E-tailers/retailers: Increase sales by active campaign management and build strong business relationships with our E-tailers. Create sales strategies in cooperation with E-tailers
Product content management: Strenghten the AEG presence at Click & Mortar (e.g. BCC, Krefel, New vd Borre) and Pure Players (e.g. Bol.com/ Coolblue/ Wehkamp) via implementing rich content content syndication through Flixmeadia, pictures, videos, mini sites etc which clearly shows the key USP’s for our Small Appliances products and in the end generates online sales
Traffic generation: Drive traffic to the AEG brand pages as well as our part of pure E-tailers and retailers’ websites. Support with traffic (links + SEM / SEO, affiliate programs)
Beeing responsible for the 360 Online consumer purchase cycle (Pre-Purchase, At-Purchase & Post-Purchase)
Track and report internally our online sales performance on e-tailor websites regularly and share best practices with Europe / Global
A solid understanding of the digital path to purchase for consumers
Experience in the online retail distribution market is a plus
Experience of working with e-commerce solutions e.g. Bol.com/Wehkamp/Coolblue
Experience of buying media placements online and optimizing digital campaigns, SEM/SEO activities, Google Analytics basic level
Dutch, English

Itas Manager, Rso-digital Resume Examples & Samples

Be accountable for the overall delivery of the Digital support service in the North America region, ensuring that service performance meets or exceeds established goals / SLAs, within budget. Responsible for addressing issues and challenges pertaining to the Digital service in the region, and expediting / resolving issues that may require partnership across the organization, managing service escalations. Responsible for ASO execution commensurate with a Regional Service Owner Digital Manager 1 scope
Build and manage a regional team (direct/matrix) that designs, operates, and continually improves the Digital support in the region. Understand service demand in the region and manage prioritization and allocation of resources. This includes the management vendor resources that are employed to deliver the support service in the region. Manage the execution of the Vendor performance while continually improving the Digital support in the region
Be a liaison with Business IT owner(s) for the Digital service. Take overall accountability for proposing support service-based solutions to customers. This includes providing estimates and quotes in coordination with the professional service support center and other service-based teams. May be responsible for providing / improving tools to assist the professional service support center during estimate and quoting activities
Collaborate across Application Services to identify and communicate integration issues between services. Connect enabling teams such as the development centers, professional services support center, and other service-based teams, to ensure a positive overall support service delivery experience for customers
Shape and Execute the strategy for the support services regionally. In collaboration with the Global and Regional Service Owner, define regional policies, processes, and procedures while adhering to global standards including ITIL, SLDC, and Portfolio Management
Connect with Digital Global Service Owner, Internal and External partners to understand emerging trends and transform those insights into service improvements. Instigate and lead innovation and proof-of-concept initiatives to continually improve support service performance or address emerging / unmet customer needs. Collaborate with internal partners and customers to estimate and quantify the impact and business value of key initiatives
For applications that require niche or region specific vendor strategies, collaborate with Global Service Owner, Business IT and internal AS partners to shape vendor selection and management strategies for both technology and professional services. This includes the management and selection of vendor resources that are employed to deliver the support service for these applications
Collaborate with internal build partners and product owner to influence and align on priorities for support requirements. Interface with AS development teams to understand any potential changes into supported apps due project activities as well to deliver proper transition to support when it’s necessary. Engage as necessary for anticipated knowledge transition. Provide feedback after project go-live to project teams to retrofit their quality analysis and continuous improvement in the development framework
A minimum of a Bachelor's degree is required, along with a minimum of eight (8) years of related work experience developing and delivering IT services in large complex enterprises
Must be able to solve complex business problems and present recommendations to senior management effectively. Strong verbal, written communication, analytical and problem solving skills are required
Proven ability to lead and influence others at all levels within the organization and define, shape and drive continuous support improvements while effectively connecting and collaborating strategically with others is required
Mastering of IT service management principles and practices and being able to provide guidance to others, including vendors how to apply these in managing and driving continuous improvement in support engagements is required
Must have 5+ years of experience delivering support services within Commercial domain and/or Marketing function with web - internet/intranet portals or SaaS or e-Commerce technologies
Must have experience managing service desk and ticketing system
Must have 3+ years of experience managing vendor resources, should be able track performance per contractual agreements and take corrective & preventive action while continuously improving services
Strong knowledge and working experience in operations & support services within Commercial domain required
Must have the ability to asses support demand, partner with service-based teams to provide estimates and quotes in order to provide support solutions to customers in service based model
Up to 15% of international and/or domestic travel and the ability to be on call outside of normal business hours, including weekends when needed is required.Info Technology

Manager Digital Ad Ops Resume Examples & Samples

Manage and build the strength of the Ad Ops team, and also book, traffic, & manage campaign performance and distribution of weekly performance report to CNN Digital sales staff. Handle screen-grabs for sales/clients at the beginning of ad campaigns, monitor campaign performance, optimize campaigns and prepare post ad-campaign reports
Work with sales in creating effective and feasible plans while maintaining online inventory
Ensure campaign billing, rep commissions and vendor payment is correct and co-ordinate with finance department for process and amendments where required
Build digital case studies and maintain internal Digital Ad Ops resources site

Digital Forensics Manager Resume Examples & Samples

Managing and tracking electronic evidence
Utilizing leading forensic software to identify, collect, preserve and analyze electronic data from laptops, desktops, servers, backup tapes, cellphones, PDAs and a wide variety of other media types
Recover deleted user data, hidden data, file fragments, and temporary files
Create customized reports of findings and observations
Electronic mail and file conversions, culling and keyword searching
Use of the latest digital forensic technology, to include early case assessment platforms, to assist clients in managing large data set reviews
Recruiting, developing and retaining regional talent to grow and enhance service offerings
Developing creative solutions to deal with regional laws related to privacy issues, including China’s State Secrets laws; and
Working with regional Directors to foster a worldwide team presence that works together as one cohesive unit
5+ years of direct computer forensics lab experience
Should possess one or more of the following certifications: SCERS,CFCE, CFE, CCE, EnCE, ACE, CEECS
Strong background with Microsoft SQL, Excel, Access, and Word
Expertise with multiple computer operating systems, networks and hardware
Strong hardware and software troubleshooting technical experience
Excellent analytical and investigative skills
Efficient multi-tasking abilities
Ability to create exceptional, detail oriented, client deliverables
Ability to program in languages such as: C#, Java, Python, Pearl, Bash scripting, PHP, etc
Entrepreneurial spirit to build and maintain a regional presence; and
Flexibility to meet the travel requirements of client service projects

Manager Digital Lead Generation Resume Examples & Samples

Work with cross-functional teams (other regional digital marketing responsible, brand teams, field, enrolment, admissions) to plan, implement and improve paid digital marketing performance aligned with business and brand strategies
Proactively manage relationships with a number of agencies as well as with search engines (Google AdWords, Facebook Ads, Bing, LinkedIn, YouTube, RTB platforms)
Work with the rest of the digital teams to leverage the usage of the Marketing automation platform, by leveraging its landing pages and personalized ads functionalities
Grow and manage an annual budget based on high performing paid digital marketing campaigns, with the aim to maintain / reduce the digital cost per enrolment
Supports the marketing automation department in the development and management of landing pages to align search, organic and display ad messaging, and to maximize conversion of visits to leads
Define strategy, launch and manage display campaigns with the support of the regional digital managers, including technical setup of the campaign for tracking. Coordinate with the regional digital managers and the regional account directors on campaign set-up, tracking and reporting
Create and manage Digital Dashboards for senior leadership team and brand teams to report on KPI’s for the paid digital marketing activities
Manage the global paid media budget, from planning to cost control
Guide the Regional Admissions Directors on local digital activities

Manager, Digital Channels Resume Examples & Samples

Responsible for maintaining our digital channels including the website, content hub and all our social channels
Plan, launch, and support new and updated digital experiences for our web, social, and content management platform, working closely with IS and business teams to ensure the optimal consumer digital experience
Define, prioritize, and execute on the digital channel capability roadmaps and product backlogs. Provide consistent transparency and socialization around timing of these initiatives
Be the digital channel subject matter expert by creating channel guidelines and training internal partners on how to best utilize each channel
Own the digital channel messaging calendars for all digital channels. Work closely with marketing and strategic research and insights to schedule and report on performance. Utilize metrics to make informed decisions to show paths to success and continuous improvement
Manage our location information across internal and external channels including maps, directories, and search to ensure the branding and information is correct and consistent
Collaborate with our internal partners to manage the CHS reputation online via our owned channels, as well as external channels like review sites
Exhibit end-to-end ownership of a project from conception and planning, through to execution
Monitor external best-in-class digital experiences and emerging digital channels among competition and cross-category industry leaders to identify potential opportunities
Provide guidance and support to Social Media Associate on social channels and issue resolution
Interfaces with departments across the organization, with senior staff and with other critical functions staff as needed and as appropriate on issues and matters related to the goals and priorities of the organization
Evaluates team members on routine basis, and reports successes and concerns (with solutions) back to department and leadership
Manages the day-to-day workloads, priorities, time management and projects of team members, and assists with troubleshooting, crises and conflicts in their areas. Begins to direct, motivate and evaluate associates

Freelance Digital Asset Manager Resume Examples & Samples

Develop a thorough understanding of our asset management needs and actively reevaluate, recommend and or revise workflows that speed up access to assets for the team and our clients
Maintain metadata standards for new and existing assets used within the organization and with clients, partners and vendors
Upload, maintain and organize all final source assets and media assets to our clients DAM/s
Provide support and assistance to client, agency partners and internal creative teams with asset searches and fulfilment of asset requests
Perform quality assurance of vendor-supplied assets that ensures that specifications are met for intended use (quality, color, format, resolution, size, metadata, etc.) (Work with Producers and PMs to fulfill this)
Must demonstrate an expert understanding of legal issues around assets and usage rights
Accurately log all work performed and maintain up to date database of currently available assets (including asset upkeep, meta-data population, version control and tracking, adherence to naming structures, expired file status, quality control, etc.)
Progress tracking, measuring growth and addressing risks to report on a weekly/monthly basis for stakeholders
Promote, train and support all DAM users on a regular basis
Extensive knowledge of digital image/video file formats and standard resolutions, asset naming structures
Demonstrated success working with digital asset management solutions and workflows in a complex enterprise creative environment
Able to apply sound judgment while working independently to achieve best practices and quickly respond to any evolving asset management needs
Excellent oral and written communicator, with great interpersonal skills; able to forge trusting relationships within a diverse team of creative, production management and account professionals
Experience with and an understanding of Marketing workflows including but not limited to: Collateral Creation, Post Production, and Media Archiving
Intermediate skills in Adobe Creative Cloud products

Manager, Digital Commerce Fido Resume Examples & Samples

The Manager, Consumer Digital Commerce will provide thought leadership and strategic direction in digital e-commerce for the business focusing on the Fido brand
The product owner for Fido, who is responsible for overseeing online product development and management for automated buy and maintenance flows
Develop strategies and implement programs that maximize revenue, and commerce transactions
Lead and manage team responsible for all customer facing online marketing communications from plan to execution, to post launch analysis and optimization
Day-to-day operations management of the Fido digital properties
Develop and oversee online marketing programs that support new launches for Brand Programs, Product & Service Launches, and campaign management
Manage the performance of online products, and applicable buy flows
Partner with your digital channels team members to create synergies across all LOB's, Self-Serve and Support, Mobile, and Unified Touch Experiences
Responsible for driving and/or working cross functionally with all marketing/sales teams that need to be involved in your respective initiatives
Lead contributor for Fido to help elaborate on one Commerce Digital Strategy and experience for all channels, and Rogers/Fido brands to make sure that efforts are leveraged across the company
Lead the development of digital sales tools for channels (internal and customer facing channels)
Creative ability with practical application for online channels
Strong self-management, self-pacing, and organizational skills necessary

Manager, Digital Asset Execution Resume Examples & Samples

20%-Assists in driving functional and operating process for production and presentation of product images, videos and other inline multi-media assets
20%-Implements short and long term strategic route map for the homedepot.com’s asset enhancement processes and systems
20%-Coordinates with internal and external customers and vendors to ensure execution of programs and tactics on time and within budget. Manages projects and the allotment of money to meet budgetary and segment goals
20%-Manages and tracks performance through multiple data points. Makes changes accordingly to improve performance. Also implements process and system improvements related to data management and operational activities
20%-Build strong relationships with business partners and actively support cross-functional initiatives to drive improved overall business performance; Coordinates and leads internal functions in the execution of data maintenance on homedepot.com
Must pass Background Check
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
Proven experience in Ecommerce and/or creative operations
Process and project management experience
Strong technical acumen, previous experience driving change through technology enhancements
Demonstrated analytical skills and ability to develop actionable plans based on insights
Proven track record of executing in high pace environment with tight deadlines and limited resources
Experience as a team leader; ability to complete projects through a variety of different people in various departments who do not directly report to the team leader
Ability to maintain composure and productivity in a dynamic environment
Ability to be deadline oriented with long and short-term projects

Digital Channels Manager, Lubricants Resume Examples & Samples

Manage our digital channels including, ownership of the home page of the intranet and all the links to function/OU sites, and ensure content is constantly kept up to date and relevant, strategy and communications sections of the intranet
To create and deliver the communications channel strategy for Lubricants
Work closely with other Internal Comms Managers, advising on how they may be able to deliver their projects in a creative way
To identify the right channels, for the right people and ensure consistency of message across all our chosen channels
To create and deliver the weekly digital newsletter for the Lubricants business
To create and co-ordinate the production and approval of online internal communications tools and activities with the goal on ensuring effective delivery of the communications plan
Manage the creation of new digital channels/social channels within the business. Work with Head of Comms and the Group Head of Digital to make these decisions
To engage and influence Lubricants LT and SLL toward best practice internal communications and advise them on the best channels for their communications in line with the channel strategy
To co-ordinate and deliver effective internal measurement systems to show the success of our channel strategy
Create engaging video content and help colleagues to understand how this can be used to communicate to the business
Create written content in an imaginative and engaging way
Work with Head of Comms and Internal Comms Manager to develop the internal tone of voice for our channels
To drive increased use, and awareness, of our Yammer channel and grow this as a key communication method over the next 12 months
Work with HR to ensure that internal distribution lists, directories etc. are relevant and up-to-date so that internal messages are properly targeted
To ensure that all activities undertaken within area of responsibility are compliant with the BP Communications Policy and Procedures
To work with the External Communications Manager to support the development and implementation of a channel strategy
Support the development of content for our external communications plan and deliver increased engagement and understanding of our business priorities and strategy to key stakeholders
Work closely with the channel marketing and digital marketing teams to ensure cross functional alignment in messaging
An IC track record inside or outside BP, including evidence of designing and implementing communication plans using a number of tools and channels
Experience in writing and implementing channel strategies
Good understanding of social media channels and new and emerging technologies
Some exposure to change communications and its role in enhancing the success of organizational change
Interest in driving the digital communications agenda and changing the way an organisation speaks with its people
Understanding of PR and external communications and the channels that are available
Experience of writing excellent communications plans and delivering against them
Exposure to aligning communications with business or functional strategy
Experience of working with a network of contacts, consultants and/or suppliers, including video production and creative agencies
Engaging writer with experience delivering messages to a variety of audiences and cultures
Solid coordination skills, and the ability to multi-task
Business acumen and the ability to navigate across large, complex organisations
Advising clients on effective internal communications and the core principles towards facilitating dialogue with employees
Confident and credible, establishes respect and takes personal accountability
Relationship building and networking with stakeholders; understanding the importance of collaboration in order to align others to achieve results
Ability to influence stakeholders

Manager, Digital Platforms Resume Examples & Samples

Reviewing requirements from a variety of internal stakeholders
Identifying clear action, goals, deadlines and project owners/collaborators
Basic financial modeling to determine viability
Making final recommendations for product roadmap and feature prioritization
Mapping requirements to internal / external capabilities
Ongoing measurement against performance objectives
Conducting research into platform adoption in Canada and internationally
Having a strong knowledge with respect to the competition
3-5 years in the digital media industry in a strategic / product role
Experience launching and supporting product experiences
Ability to read, analyze, interpret complex data relating to the business
Strong interpersonal skills in dealing with vendor, OEM, and internal relationships
Experience with agile software development methodology
Must be able to work in high-energy environment and adapt quickly to fast-changing situations

Digital Platforms Manager Resume Examples & Samples

Mobile applications for digital content delivery (magazines, program materials, and training)
Workflow efficiency platform for editorial and creative services team (Meta-DaVinci)
Key operations for digital asset management platform (Adobe Experience Manager Assets)
Experience in Sitecore, Adobe Experience Manager, Adobe Creative Suite, HTML, Mobile Application Development, and digital publishing platforms
Experience with A/B and multivariate testing
Three years of experience in each of digital marketing, digital Project Management, and project management

Manager, Digital Insights Resume Examples & Samples

Support the ad sales and optimization teams by providing insights recommendations to overachieve on customer expectations and grow revenue
Develop a deep understanding of audience segments available for insights
Work with Product Management to help define analytics features and drive enhancements to the Audience platform
Analyze audience composition and value against content areas to provide actionable intelligence
Work with the broader Insights and Analytics team for opportunities to enhance audience insights through research and other data sources
Refine reporting infrastructure from automated dashboards to custom reports and a framework for campaign analysis (KPIs)

Manager, Digital Imaging Resume Examples & Samples

6+ yrs work experience with at least 2 yrs of people management exp
Has a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources
Has managed operational processes, with SLA responsibility
Strong analytical, mediation and problem resolution skills
Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning
Excellent written and oral communication skill
Masters’ Degree/MBA
Exposure to working with technology teams and solving operational issues using technology

Manager, Digital Optimization Resume Examples & Samples

Create and manage digital optimization plans using various testing methods (A/B Testing, MVT Testing, Segment/Audience based targeting, email, and SEM/SEO)
Understand end-to-end channel performance through looking at traffic patterns, funnel metrics, and conversion analysis
Work with the various Marketing teams (Segment, Digital, CBM etc.) to influence opportunities for improvement
Construct tests to optimize the channel and provide consultation and recommendations on offers, product launches, and site development
Lead and collaborate with a cross-functional team (UX, Design, Editorial, Analytics, IT etc) to plan and execute on experiments, and testing
Develop customer insights, market insights, and competitive information to maximize digital sales
Design and develop a feedback loop mechanism to share learnings, insights and findings into broader digital programs and across other digital teams
Regular on going competitive analysis
Manage relationships with third party vendors
Prepare and present weekly, monthly quarterly updates on digital optimization progress
Undergraduate degree in Business, Marketing, Math, Statistics. MBA would be considered an asset
5 - 7 years’ experience in digital content, campaign management and optimization role
Strong knowledge of digital strategy, web development/implementation, information architecture & design, digital marketing; including online advertising and promotion, email and search marketing
Superior communication skills, ability to communicate effectively at all levels of management and partners

Assistant Manager, Digital Analystics Online Resume Examples & Samples

Position requires 4+ years related experience, 3 directly in digital or e-commerce
Bachelor’s degree with emphasis in marketing, statistics, analytics, or equivalent experience. Masters degree a plus
Excellent written and verbal communication skills; must be able to present high impact analysis to a variety of stakeholders up to Vice President level
Extremely proficient in analyzing and interpreting data, and being able to synthesize information from a variety of sources and translate into actionable recommendations in a concise manner
Strong hands on quantitative, analytical, problem-solving skills with an advanced knowledge of Excel, including pivot tables and macros
At least 3 years of in-depth digital analytics experience required
Commitment to learning new technology, techniques and processes
Experience with Adobe Analytics (formerly Omniture) preferred
Database marketing and analysis experience preferred. Experience with SAS a plus
Experience with data modeling a plus

Digital Journey Manager, Adoption Resume Examples & Samples

Work with internal and external stakeholders to identify digital adoption opportunities and input into future strategy and planning
Own and deliver initiatives across all frontline channels within Personal and Business Banking to drive adoption and build a peer to peer learning culture
Rigorously test, learn and optimise customer journeys for driving engagement across our website and platforms
Develop new tools that will deliver measurable improvements in end to end experience, increased usage and satisfaction
Use insight on emerging themes and trends globally and assess their impact on our service proposition
Understand digital service processes and opportunities and how they support both sales and service
Live our values as a member of the Frontline digital experience team
VOC and Insight Driven Decisions
Journey Mapping, User Experience and Design - understanding customer intent to create end to end customer journeys and highly skilled in UX design
Digital Tools, including AEM, Tealeaf, Site Catalyst
A strong foundation in the key principles of Digital Marketing including SEO and paid search
The ability to engage with senior colleagues as part of a team with ability to influence decision making with compelling insight and analysis

Manager, Digital Ad Systems Resume Examples & Samples

Manage complex projects for NBCU’s Digital Ad Sales & Operations business
System Administrator/System Configuration – Responsible for administrating our Order Management System and configuring the system to support digital ad sales business workflows + approval process; setting up user roles + permissions
Systems Support – Manage user requests and inquires. Demonstrate digital expertise by guiding the users on best practices and teaching them how to leverage systems functionalities in effort to introduce business efficiencies
Issue/Bug Management – Act as a liaison between the business and vendors to troubleshoot bugs/issues in order sustain business operations
Business Analyst - Directly work with digital business leads to collect and document all business requirements and translate business requirements into system requirements. Identify process improvements across planning and account management with the goal to optimize business operations
Vendor Management - Work directly with vendors to communicate business needs by creating detailed requirement documentation which defines our business needs/requirements which will ultimately guide vendor development
Training – Lead system training for both sales and traffickers and teach them key concepts in order management, trafficking, order optimization, delivery reconciliation and pacing
Develop and maintain core relationships throughout the organization through constant coordination with Pricing & Planning and Ad Operations teams
Release & Enhancement Management – Responsible from start to finish for rolling out new system features by working with business leads to prioritize key enhancements, document business requirements, guide vendor development, test new systems functionality and ultimately implement new system features & processes
Conduct detailed analyses to understand digital reporting needs – including sales order management, revenue management to drive data-based decision-making
System experience in Salesforce, Operative.One, DFP-Premium, FreeWheel – MR, Ad-Juster
Strong knowledge of media math, sales planning, order fulfillment, inventory, ad operations, trafficking, order optimization, pacing and delivery reconciliation
Technical background – experience setting up system integrations, working with data feeds, and system configuration
Understands ad server technologies and product taxonomy for display, video and mobile products
Understands end of the month invoicing, reconciliation and billing concepts
5+ years experience within a media company
Basic understanding of system integration concept
3+ years in the digital media ad sales and operations industry
Proven track record of project execution and systems implementations
Understands media math
Understand display, video and mobile products
Project Management and business analyst skill sets

Manager, Digital Programming Resume Examples & Samples

Program digital content promotion on all Nickelodeon platforms with a focus on nick.com, and the Nick app on iOS and Android
Perform scheduling updates within content management system every day
Analyze metrics and use data to help strategize new programming initiatives
Coordinate with various internal teams (design, production, development, content) to produce compelling promotion for content
Assist in managing a programming calendar
Track competitive landscape to help assist in creating programming strategies to drive audience growth
Support digital initiatives around marquee tentpole events such as Kids’ Choice Awards, HALO Awards, and Kids’ Choice Sports
Interface with creative teams to develop new digital features
Work with digital operations team to improve workflows and test new product features
Ideal candidate strives in a collaborative work environment
4-5 years experience in digital programming or content experience across different platforms
Experience working in a content management system (CMS)
Strong passion for television as it relates to the the digital space
Extremely organized and deadline oriented
Ability to multi-task and rearrange priorities
Strong passion for children's programming

Manager, Digital Imaging Resume Examples & Samples

6-7 yrs of work experience with at least 2 yrs of direct people management experience
Demonstrated ability to lead and motivate a large workforce, comprised of a mix of employee and contingent workers
24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day

Digital Portfolio Manager Resume Examples & Samples

Stewardship of digital solutions – manage price/cost spread, work closely with sales to profitably grow business, identify and partner with development teams to manage/execute updates and new content/feature additions,
Launch new programs/solutions to our global sales force, partnering with Marketing Communications, Portfolio Marketing, Sales Operations/Sales Enablement, and Sales Managers to ensure timely, coordinated adoption and action
Develop communications strategy on near-term digital initiatives working closely with marketing communications team, prioritizing activities, developing compelling collateral which includes sales training materials, customer success stories and testimonials
Partner with Demand Stimulation team to refine pricing models for new solutions, using segmentation techniques, bundling and tiered offers
Partner with Demand Stimulation team to refine data analytics and reporting for new programs to aid in campaign identification and creation
Project Owner- Be the business voice driving development projects with internal and external partners
Work with customer co-creation partners on certain initiatives to refine offers before wider rollout and launch
Support opportunities for outcome-based selling at key customer accounts
Bachelor’s Degree, MBA a plus
10+ years of experience in Marketing, Sales, and/or Business Development
3+ years of experience in digital technology industry and/or packaging industry
Ability to Travel (domestically and globally) 20%
Valid Passport

Manager, Digital & Projects Management Resume Examples & Samples

University/ Management degree preferred
Finance/Accounting/Marketing/Life Insurance
Strong analytical, planning and organization skills
Strong interpersonal, communication, presentation, negotiation skills
Good communicator, both English and Vietnamese
Result-oriented and work with high responsibility
Able to work under tight deadlines and changing priorities as required
Teamwork spirit
5-7 year experience in business analysis and projects
COMPUTER PROFICIENCY
Excellent at MS Word/Excel/PowerPoint

Manager, Digital Commerce Resume Examples & Samples

The Manager, Consumer Digital Commerce will provide thought leadership and strategic direction in digital e-commerce for the business focusing on the Retail & Care channels
Develop digital strategies and plans based on business objectives, insights, stats, facts and grounded through the consumer lens
Lead the digital commerce strategy that will contribute the unified touch experience strategy and framework
Work closely with the product owners responsible for overseeing online product development and management for automated buy and maintenance flows
Work x-functional to ensure all digital experiences are optimized across channels (Care, Retail, Online & Field)
Develop and oversee online marketing programs that support new launches for Brand Programs, Product & Service Launches, and campaign management that are channel impacting
Work with the performance measurement resources to implement and oversee analytics and KPI's for your respective initiatives
Responsible for driving and/or working cross functionally with all retail/care/marketing/sales teams that need to be involved in your respective initiatives
Lead contributor for Rogers to help elaborate on one Commerce Digital Strategy and experience for all channels, to make sure that efforts are leveraged across the company
Other adhoc roles and responsibilities as required
Minimum 8 - 10 years of relevant online/digital experience in a fast paced environment with telecom industry experience
Keen understanding of the web ecosystem and customer needs
Understanding of technical aspects of web applications, including database-driven functionalities, general web functionality, etc
Highly motivated individual with a naturally inquisitive nature
Strong communication (written and oral) skills and negotiation skills
Holds self-accountable for achieving established performance objectives

Digital Communicaton Manager Resume Examples & Samples

Planning, executing and optimizing digital campaigns across social media, SEO, email and display that deliver on agreed targets and budget. Responsible for Website and Mobile Application platform maintenance i.e. technical error handling and bug fixes
Content Management - Develop digital content for marketing purposes / brand building. Drive engagement across social media by creating exciting content calendars for the group brands on, Facebook, Twitter, and You Tube
Updating and moderating the Groups social accounts across Twitter, Facebook and You Tube
Operational responsibilities for all digital communications
Responsible for internal communications via digital platforms across all business units
Together with HR, integrate social media into recruitment
Lead and co-ordinate all imagery with the design team including social media imagery, digital advertising, website creative and input into overall user experience
Completing detailed analysis of the return on investment on all digital campaigns
Managing the Groups reward websites and APP including content changes, project management development changes and monitoring performance
Introducing new ideas and concepts across the Groups brand digital platforms
Project Management for key strategic projects as well as tactical assignments as key marketing resource
Management of any Third Party Agencies and collaborate with cross functional team such as IT for user testing and retail and HR for content changes
Analyzing the Groups Digital performance on a monthly basis including Website traffic and social engagement from, Facebook Insights and sentiment dashboard
Monitor performance, analyse KPIs and report on same to all key stakeholders
Digital Marketing qualification
Minimum of 3 years marketing experience managing a portfolio of brands with a key focus on digital marketing
Excellent understanding of the full marketing mix
Highly creative with the ability to think outside the box
Proven ability to project manage and multi-task complex projects and deliver results
Good understanding of planning and implementing brand led digital marketing campaigns
Have a passion for digital marketing with a results-oriented approach evident
Strong ability to develop and maintain excellent relationships with all the relevant internal stakeholders to ensure full buy in, participation and facilitation
Excellent IT Skills (Excel, Power-point Microsoft, experience working with content management systems,
Google Analytics and Facebook insights)
Be an ambitious, energetic and creative marketing professional
Possess excellent communication and interpersonal skills
Have a high level of literacy and accuracy, with an excellent attention to detail and the ability to handle a busy workload at all times
Have a strong understanding and enthusiasm around technology, especially digital products and services

Manager, Digital Service Resume Examples & Samples

Lead projects to centralize digital capabilities across all channels
Initiate and facilitate alignment meetings between stakeholders to achieve consensus
Own & prioritize strategic roadmap for digital serve solutions including billing enhancements and notifications
Act as a digital subject matter expert
Identify self-service priorities that will increase Rogers' profitability and increase customers' satisfaction (NPS)
Intake & manage requests for BAU changes from various cross-functional teams
Provide strategic decisions to support self-service priorities
Responsible for outlining the self-serve capabilities required
Determine specific projects and initiatives required to realize the self-service strategy
Develop financial models to determine ROI of self-service initiatives and business cases to get capital approvals
Determine Key Performance Indicators to track the impacts of the self-serve initiatives across all channels
Identify customers' needs through market research and other sources of customer insight
Recognize potential business opportunities in latent needs
Apply of best practices from self-service market leaders
Map out the overall customer experience across channels to make it seamless
Track and measure efficiency & delivery of all initiatives (impact on business and customer satisfaction) against established targets
Engage delivery primes across the organization to ensure the roadmap is achievable
Accountable for his/her initiatives and the associated results
Identify potential roadblocks and proactive determination of solutions to be implemented
5 - 8 years Business experience with an emphasis on new technology, web-based tools & integration
Strategic agility with proven implementation skills
Proven ability to analyze and interpret data to provide insight-driven direction to a variety of stakeholders
Demonstrated ability to deliver complex implementation programs
Experience in the telecommunications industry
Entrepreneurial and adaptable, but can also deal with process and controls
Excellent communication (written and oral) and presentation skills
Knowledge of telecommunications is an asset

Global Digital Agency Category Manager Resume Examples & Samples

Lead and manage the digital agency sub-categories of spend and assist in executing the vision, strategy and implementation plan for a Global Agency category and to ensure they effectively meet the long range requirements of the business partners and deliver the maximum value for JNJ
Lead and/or co-ordinate global digital agency category intiatives
Assist in developing and driving the Procurement vision for, with and through the stakeholder community
Interface directly with supplier management to assure alignment of JNJ’s objectives are met, including quality, reliability, innovation and cost
Partners with Category Leads to deliver annual value improvements and drives competitive advantage
Deliver on financial, service, reliability, quality, innovation, and growth commitments
Develop supplier relationships with strategic suppliers to include data review and analysis, performance management and development and improvement of end to end value, and bring innovation to the business
Escalate issues that may impact the Global Procurement organization
Strong understanding of digital marketing and digital agency landscape
Broad-based understanding of core Procurement areas of focus regarding Supplier Management performance, supply market analysis, Category Management, Procurement Excellence, etc.)
Analytical, sound judgment and decision making, problem solver
Demonstrated track record of delivering against targets and objectives
Demonstrated Credo mind-set and behavior
Able to prioritize requests, and propose effective cost/customer service alternatives when necessary
Ability to develop a high level of credibility with internal customers, and with the supplier community
Demonstrated flexibility and willingness to respond to changes in the external environment

Digital Channels Manager Resume Examples & Samples

Manages and continuously improves Digital Channels required for ITSD operations (IT Support Portal, Self Service ticketing, Knowledge Management)
Manages the delivery and expansion of Digital Channel Delivery for IT Service Desk
Continuous review of key Digital Channels initiatives to ensure fit for purpose and to remediate issues as they arise
Closely collaborates with Business Stakeholders increasing usability of the current as well as new Digital Channels
Support of current (and any new additions) IT Service Desk self-service toolset – currently IT Support portal, Self Service Ticketing, Knowledge Management
This includes managing the availability, reliability, customer experience and capturing relevant data for analysis
Segment Self Service interactions and Service Offerings per value to Business clients and IT Stakeholders
Performs pro-active capacity management to ensure the self-service toolsets can deal with high volumes at peak times or as new work is on boarded. Mitigates issues to reduce customer impact
Continuously reviews the operation of the self-service toolsets to ensure they meet customer needs, proposes solutions and delivers end results anticipated by business
Knowledge Management – owns IT Service Desk Knowledge base, ensures continues improvement, systematic audit, collaboration between L1-L2-L3 teams across organization while creating/editing content and usability of ITSD Knowledge base (both customer and internal ITSD facing)
Evaluation/Quantification of demand reduction, increased adoption and reduction in cost via Digital Channel adoption
Managing a team of 2 direct reports – currently contractors with a possibility to expand
Drives efficiency via Digital Channels development and evolution
Provide business stakeholders ability to customize and tailor self-service solutions offered by IT Service Desk
On-boards new services and applications on the IT Support Portal
Increase availability of solutions to known errors via effective Portal Implementation

Assistant Manager, Digital Experience Resume Examples & Samples

Oversee the execution behind the AnnTaylor.com shopping experience including key UX site features/functionality, mobile, and site merchandising & content management, ensuring that all activities are brand-centric, make a measurable impact and are consistent with the overall marketing strategy
Manage day-to-day process and timelines (promotional and editorial programs), coordinating with web production and creative teams to ensure launch dates are met
Partner with Product Management teams to identify/prioritize new site enhancements and work closely with Web Production to manage site content
Leverage data to execute intuitive and engaging experiences on site that bring the brand to life online and blend content with commerce to ultimately drive her through the conversion funnel
Continuously evaluate the customer journey, identifying new UX enhancements, meaningful A/B tests, and integrating new marketing technology and products to increase conversion
Prepare weekly, monthly and quarterly hindsights to be presented to the marketing team and cross-functional partners
Create compelling landing experiences that inspire her to shop and explore from product merchandising, relevant editorial messaging to styling help based on where she is in the funnel
Collaborate with Creative, Marketing and Merchandising teams to identify business drivers to outline seasonal editorial roadmap
Partner with Planning teams on promotional calendars and updates to ensure flawless execution

Manager of Digital Fabrication Resume Examples & Samples

Manages the acquisition, installation, operation, maintenance and repair of conventional and computerized shop/studio equipment
Manages training programs, access, supplies and operations of digital fabrication tools
Coordinates tools and materials inventory, waste management, usage fees, and compliance of prescribed policies and practices regarding shop operations
Manages maintenance contracts, maintenance routines and maintenance best practices for all fabrication equipment
Works with the Department Manager on the budget planning and reporting for School's shop and fabrication equipment, and additional research equipment
Monitors users and equipment, review files and intervene when necessary to assure proper equipment use
Oversees and documents regular routine and preventive maintenance on all tools and equipment
A master's degree in architecture, industrial design, visual or fine arts, or related field with significant experience in conventional and digital fabrication methods
Strong building and model-making skills, as well as basic construction and shop skills
Demonstrated knowledge in some, if not all, of the following areas: wood technology machinery/fabrication, metal fabrication, digital and analog techniques, digital fabrication and rapid prototyping and CNC equipment and technology (lasercutter, CNC router, robotic arm, etc.), material handling and OSHA standards
Experience with and working knowledge of Arduino, Raspberry Pi, or similar platforms, and related physical computation, circuitry, and programming
Strong interpersonal and communications skills, including the ability to communicate well orally and in writing, and to work effectively with faculty, students, staff, and others with tact, discretion, and courtesy
Must be well-organized, flexible, and able to work in diverse situations and with demanding deadlines. Able to work efficiently and calmly under pressure
Ability to prioritize multiple tasks, problem solve, and provide high quality support to faculty, staff, and students and programs
Occasionally night and weekend work is required
Advanced knowledge in performing routine maintenance and oversight of a working lab
Experience and ability to supervise staff and student workers
Understanding of digital computation software (2D-3D software) and ability to read and create CAD files
Manages and provides oversight of budget for material, equipment/tool, and supply purchases
Ability to perform with a high degree of concentration, requiring acute hand/eye coordination, and to lift 50 pounds or more

Manager, Digital Paid Search Resume Examples & Samples

Develop the marketing plan for the paid search program by running a multi-million dollar budget to ensure KPIs are achieved (CTR, leads, phone calls, chats, etc)
Drive overall program tactics in conjunction with paid search vendor and manage day-to-day optimizations and updates such as ad copy and keyword traffiking to Google, Bing & Yahoo as necessary
Understand Comcast Business's products and offers to effectively merchandise landing page content, in partnership with the sales and user experience teams
Identify, build and test new campaigns and ideas on a continuous basis
Maintain up-to-date knowledge of best practices, strategies, and latest developments in paid search
Provide knowledge/analysis of key metrics to identify, recommend and implement changes to enhance performance
Independently represent the team to internal clients and stakeholders
Communicate effectively and efficiently via phone, email and direct contact
Previous responsibility for managing direct response and lead generation paid search campaigns
Deep knowledge of paid search best practices and bid management tools such as DoubleClick Search, Marin, or Kenshoo. Reporting platforms such as Omniture and Adometry a plus
Expert-level competence in the core MS Office suite, particularly MS Excel (formulas, functions, charts, and pivot tables) and PowerPoint
Ability to handle and prioritize multiple projects while maintaining acute attention to detail in a fast-moving environment
Skilled at developing and maintaining strong relationships with leaders, team members, and cross-functional partners across the organization
Proven ability to logically translate and present analytical insights to key stakeholders
Strong project management, presentation, and communication skills
Hard-working, willing to learn, and eager to be part of an enthusiastic team

Manager, Digital Organic Search Resume Examples & Samples

Understand and advise on Business site related optimizations, keyword research and competitive landscapes
Provide recommendations and execute strategies for content development in coordination with SEO goals general and keyword specific
Have deep understanding of critical keyword research platforms, perform keyword research in coordination with client business objectives to optimize existing content and uncover new opportunities
Continually monitor and evaluate search results and search performance across the major search channels in relation to the Business teams objectives
Keep pace with SEO, search engine, social media and internet marketing industry updates, trends and developments
Understand Comcast Business' products and offers to effectively merchandise landing page content, in partnership with the sales and user experience teams
Experience with website analysis using a variety of analytics tools including MOZ, BrightEdge, DeepCrawl, Screaming Frog, SEM Rush, Google Analytics as well as other standard SEO tools
Experience working with CMS and building/administering content in CMS environments
Strong knowledge of Analytics Software
Advanced skills with Microsoft Office, including Word, PowerPoint + Excel (pivot tables a must)
Proficiency in MS Excel, PowerPoint, and Word
Technical / programming background preferred-a strong understanding of HTML, CSS, Javascript, server side data and PHP
Very organized + great at managing deadlines
Ability to work in a fast paced, open, entrepreneurial environment

Digital Scorecard Manager Resume Examples & Samples

Manage data collection process for all digital metrics, ensuring high level of data quality
Partner with Global counterparts to validate and understand data, ensuring proper U.S. representation across Global reviews
Develop analysis and insights on performance trends, pulling various cuts of data to investigate what is truly driving each metric (currently 12 primary, 8 secondary metrics)
Engage in monthly review process with metric stakeholders to track and understand metric performance
Responsible for proactively identifying performance issues and engaging key stakeholders early to ensure action plans are created to remediate performance issues
Lead target setting process across metrics, gathering input from leadership to shape goals
Ensure digital metrics are properly conveyed on executive corporate scorecards, with the opportunity to assist with the overall Covered Employee corporate scorecard process
Manage, execute and communicate annual scorecard and goal setting process, requiring significant project management expertise
Bachelor’s degree in business or finance-related field
Attention to detail with emphasis on accuracy and quality
Excellent communication skills, with ability to partner effectively with various levels within the organization
Comfortable in ambiguous situations, self-starter and self-learner
Strong analytical, logical reasoning, and problem-solving skills required
Advanced Excel and intermediate SQL skills required

Ddi-digital Commerce Manager Resume Examples & Samples

Work with senior management to define eCommerce strategic directions related to team goals
Work with senior management to optimize eCommerce team structure, prioritize eCommerce domain knowledge development plan and direction, and participate team building and talent retention activities
Work with senior management to expand digital delivery interactive offerings, develop eCommerce common practice and reusable assets in both depth and breadth
Cooperate with Accenture internal teams and external alliances
Play from technical contribution perspective during qualified digital delivery project sale phase
Plan, estimate, design solutions, lead build, test and deployment cycles for digital delivery/implementation/maintenance projects
Manage digital project/program from end to end. Lead team to own digital project/program end to end
Use hands-on experience to determine solution for complex problems. Effectively lead and mentor junior team members across function and technical areas
Drive a fast-paced, client-facing consulting environment in which it is essential to keep up to date with the rapidly developing trends in digital delivery

Manager, Digital Resume Examples & Samples

Prepare interactive media plans, schedules, cost estimates and contracts
Reserving media space and issuing insertion orders, cancellations and change requests
Developing and adhering to budgets
Coordinate between ad-serving departments, creative, off line, and account
Negotiating and purchasing Internet media utilizing various pricing models
Reviews sites
Maintaining media reference files and contracting media representatives
Assisting in client presentations and new business pitches
Targeting new media trends and tactics to create innovative media programs
Managing day to day plan changes/maintenance of media plans
Working directly with assistant media planner in creating, updating, and presenting media plans
Responding to competitive requests
Researching and compiling competitive data
Develop and apply a working knowledge of basic media concepts, terminology, media math and media plan execution (e.g., reach, frequency, universe, rating, CPM)
Responsible for analysis, planning, placement and related reports
Assemble and evaluate marketing data to determine the client’s advertising and media needs
Analyze media alternatives to recommend how to best allocate the advertising budget
Maintain regular contact with junior level clients and account management
Train assistant media planner(s)
Keeping up with Market place opportunities
Evaluate and propose targeting, geography, scheduling, support level, and budget
Work with other teams to solve media problems (e.g. buyers understand planners and vice versa, execution of integrated/added value programs, billing discrepancies, traffic problems, contract loading, pre-emption, make-goods)
Write POV’s
Bachelor’s degree, preferably with a concentration in advertising, marketing, business administration, and communications
1 – 2+ years of media planning experience
Detail oriented with exceptional critical thinking and problem solving abilities
Ability to multi-task, work successfully with teams, and work under pressure

IT Service Portfolio Manager Digital Innovation Resume Examples & Samples

Deep understanding of state of the art technologies (e.g. cloud solutions, Micro-services, mobile enablement, advanced analytics)
Exceptional decision-making ability, balancing what is right with what is realistic
Ability and to work effectively and with credibility with senior business leaders
Outstanding communication skills both oral and written paired with the ability to tailor the message to various audiences
Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
Ability to work and team with a multitude of different people from various parts if the Business and IT
Relevant Master's degree preferred, Bachelor’s degree required or equivalent
Domain Expertise in knowledge management, digital publishing or other relevant expertise
Proven track record for having successfully enabled strategic business goals in a large, multinational company

Digital Channels Manager Resume Examples & Samples

Work experience: Significant marketing and communication experience, Strong digital marketing specialization including web and app experience
Education: Bachelor’s degree, university degree or equivalent. Master’s degree a plus
Core skills: strong strategic, creative, analytical, writing, presentation and financial management skills

Digital Channels Manager Resume Examples & Samples

Manage five company websites, working closely with our Digital delivery manager, portal manager and digital agencies to identify ways of improving the customer experience and increasing traffic and transactions based on personas, analytics, insight and user testing
Manage the marketing teams in advising on creation of best in class enterprise level CMS tools to enable internal stakeholders to quickly and efficiently create content as well as building out content and publishing to the sites
Reviewing existing SEO and PPC work and working with agencies to create a plan to measure and improve performance alongside other sources of inbound traffic
Managing the site analytics program, setting goals and events in Google Analytics, managing the site tagging and tracking and advising on dashboard best practice
Reporting top level KPIs to business on monthly basis, along with commentary and advising on actionable insights
Development and implementing a Test and Learn Strategy including setting objectives, developing test plans and tracking results whilst providing continual feedback to stakeholders
Regularly monitoring performance of our digital channels using Google Analytics, Hootsuite, Dynamics CRM and dotmailer software

Digital Interactions Manager Resume Examples & Samples

4+ years' experience in email design and development, including responsive design, preferably in IBM Marketing Cloud
4+ years' experience in email and marketing automation solutions, preferably in IBM Marketing Cloud
2+ years in the implementation and management of IBM Marketing Cloud solutions
2+ years in digital marketing, including digital analytics and optimisation, tag management, digital data exchange, etc
Relevant Tertiary qualification
Customer Segment plays a critical role in the design, build and delivery of strategies and solutions
Brand & Marketing team aims to work cross-functionally to design and deliver market leading communications, campaigns and solutions to our segments
Customer Data & Analytics provides both the insight to drive customer and segment strategies and the execution capability to deploy customer interactions across AMPs direct and intermediated channels

Digital Client Manager Resume Examples & Samples

Ability to embrace new technology and understand the role digital plays in the experience we deliver for our clients
Great organizational skills, and be able to coach employees real time in their digital interfaces with their clients
Provide strong leadership which fosters positive attitudes and trust among employees, clients and prospects
Strong interpersonal skills and be able to coach the RM's on effective telephonic and digital client engagement
Partner with other segments, product partners and other internal partners to ensure client retention and great client experience
Deep product knowledge, or transferrable experience, related to the basic business banking services (commercial credit, deposit and cash services, trade services, foreign exchange and other services)

Manager, Digital Systems Resume Examples & Samples

Proactively driving delivery of critical business initiatives, managing all aspects of development such as project planning, requirements definition, risk management, communication, and implementation
Responsible for driving the team to achieve higher levels of support SLAs and own the communication with IT and Business leadership teams for critical production issues
In charge of leading the technology release level planning with dev ops, quality and peers, successfully managing parallel engineering programs and a complex platform for quality deliveries; play a leadership role in product architecture and design
Problem solver; identify innovative solutions to project deadlocks and resolving issues and constraints through consensus and sound judgment
Managing software and services vendors to SOW and technical commitments
Bachelors' degree in Computer Science or a related field
5+ years of experience managing a development team
7+ years of experience with Ecommerce in a retail environment with agile background
8+ years of extensive Java/J2EE design and architecture experience, web frameworks and comfortable in a polyglot environment [Java, Node.JS, Angular, etc.]
Significant experience in technical release level deployment plans and execution
Experienced in Struts and Spring frameworks
Experienced in developing web services technologies (SOAP and RESTful)
Experienced in developing and supporting native mobile apps on iOS and Andriod platforms

Manager Digital Products Resume Examples & Samples

Hires, trains, grows, coaches and leads a diverse team of product managers and data analysts
Integrates business requests, usability studies, research and market analysis into product requirements
Oversees feature intake requests and prioritization; owns roadmap planning, serving as liaison to other product and IT teams for cross-functional planning and prioritization
Socializes solutions and innovative ideas to cross-functional business and IT stakeholders, driving alignment and engagement as needed
Defines and analyzes metrics to measure success criteria and business value of features and products, inform the product roadmap and influence stakeholders
Builds and maintains relationships with strategic industry partners, bringing competitive landscape and innovation to Partner Technology team
Demonstrated experience in building and leading high performing teams (3 years)
Progressive experience in managing and delivering software products – web and mobile (7 years)
Experience using multiple product management, software development life cycle and data analytics tools (7 years)
Domain expertise in retail or QSR internal systems (store user facing applications and tools) – preferably in the inventory management, reporting and analytics and store operations or related domains (5 years)
Progressive experience managing products and/or teams in large, high-profile enterprise organizations, preferably in retail or QSR industry (5 years)
Financial and budget planning and management, sourcing and procurement, vendor and contract management, RFP/RFI development and management (5 years)
Bachelor's degree and/or work experience in software or related field
Ability to coach, provide guidance and leadership to team members in order to achieve results
Lead by example, with confidence, respect, patience, a positive attitude, honesty and integrity and a strong sense of commitment
Ability to know your audience (read the room), know what is possible and how to navigate strategically and tactically
Ability to communicate clearly and concisely, both orally and in writing, adjusting style and level of technical language based on audience
Consistently uses communications skills and relationships to influence outcomes
Ability to plan, adjust and manage work of the team and self, being resourceful and seeing ahead to avoid delivery delays
Ability to manage resolution of problems (both functionally within projects and interpersonally)

Manager, Digital Resume Examples & Samples

Four-year college degree, MBA preferred
4-6 years of equivalent marketing experience
15% travel required
Has worked on a business with global or international exposure. Demonstrates an understanding of differences between countries and cultures
Translating marketing and business objectives into digital strategies and plans. Proven success in executing a comprehensive digital marketing plan that is integrated across multiple consumer touch points
Understands and has led digital initiatives from either the agency or the client side
Is knowledgeable about digital trends and innovations and understands how to implement them to meet a specific objective
Proven ability to work on and lead a cross-functional team

Digital Portfolio Manager Resume Examples & Samples

Conceptualizes immediate and long-range digital needs of the APD operation guided by strategic goals and translates these ideas into comprehensive projects with defined objectives and outcomes
Collaborates with Digital team to ensure that planned projects align with strategic goals for the organization and for APD specifically. Each enhancement and new product offering should be supported by a trade-off analysis so that we know the opportunity cost of pursuing one functionality over another
Partners with various owners of our processes on the Product and Analytics team to ensure full integration of our digital offerings into how we do our work, which will support the omni-channel experience that our customers demand
Works with our field partners to share digital vision, educate and promote existing functionalities to drive adoption and increase ease of doing business with us, and solicit feedback through voice of customer and voice of employee to continuously improve the products
Must be able to summarize results, identifies opportunities for efficiencies and improvements, makes recommendations and communicates key messages to senior management
Prepares presentation and report outs for Senior Managers regarding project status and keeps Senior Managers informed of project direction and re-negotiates direction as necessary. Must understand and be able to explain development delays and technology challenges that might change timelines or project deliverable dates. Escalate any trade-off decisions that should involve senior management approval
Bachelor’s degree or equivalent training required; experience with digital solutions or claims handling a plus
Master’s degree and CPCU a plus
Minimum of 5-10 years relevant work experience required; experience within the P&C industry and claims operations a plus
Proven track record of project management, execution, and problem solving skills
Must have very strong communication skills and presentation building ability

Manager, Digital Organic Search Resume Examples & Samples

Understand and advise on site related optimizations, keyword research and competitive landscapes
Have deep understanding of critical keyword research platforms, perform keyword research in coordination business objectives to optimize existing content and uncover new opportunities
Produce comprehensive technical SEO analysis of web site/assets to facilitate the development of clear, actionable optimization roadmaps
Providing an exceptional level of reporting which includes detailed insights, actionable next steps, and ultimately drive us to achieve business objectives
Continually monitor and evaluate search results and search performance across the major search channels in relation to the business objectives
Understand our business goals and our products to effectively support merchandise landing page content, in partnership with the sales and user experience teams
Understand the complexities of managing Search Engine Optimization across multiple platforms and frameworks including, Angular, SiteCore, Adobe suite
Develop strong collaborations with our engineering team, our Comcast Mobile marketing team, and our core Comcast marketing team

Assoc Manager Digital Mktg Resume Examples & Samples

Deliver digital and eRetail training to the local organization across all business functions
Drive thought leadership by sharing actionable insights from various sources, including materials deployed by the regional eRetail team
Support other digital activation activities and test & learn projects in the local market as needed

Digital Channels Manager Resume Examples & Samples

Evaluating customer research, market conditions and competitor data to drive insight that will support the evolution of the content platform and associated content plans
Define, run and deliver key initiatives that support the ongoing development of our digital content platform
Perform impact analysis on major campaigns, events and global events to understand the relationship between these and service traffic
Using your strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points

Manager Digital Experience Resume Examples & Samples

A passion to stay abreast of latest digital marketing technology and web related topics
Broad/ deep knowledge and understanding of ever changing digital landscape, of the service offerings in the digital marketing space, Content Delivery to multiple channels and devices
Strong analytical and social skills and with the ability to analyze problems from the business perspective
Extensive experience of localized mobile first web sites and native apps
Demonstrable experience with digital marketing platforms, Content Management Systems (ideally Tridion) and eCommerce platforms is considered a plus
Ability to critically review functional documentation and project plans to a detailed level and derive recommendations to guarantee high quality digital solutions
Minimum of 6-8 years of progressive work experience in a digital department, agency or similar environment (ideally in Digital Marketing and communications for a global brand or media/agency network)
Strong knowledge of Project Management methodologies (PMI certified and Agile practitioner are considered a plus)

Manager, Digital Campaign Resume Examples & Samples

Proven experience of managing resources in delivering digital campaigns
Client success focused
3-4 years minimum Email Marketing technology based experience

Manager Digital Advising Resume Examples & Samples

Delegate, oversee and hold staff accountable for the work day and work load
Remove obstacles, find growth opportunities and provide coaching for direct reports
Ensure the customer experience vision is delivered
Ensure that internal and external requests are acted upon by the team in a timely manner to ensure optimum service
Research, communicate and discuss industry issues and trends with team
Conduct monthly, quarterly and annual performance discussion with team to guarantee that all members receive a structured and documented formal performance feedback and are fully aware of their development needs and strengths
Implement team goals and objectives as generated by DA Management Team
Provide advice, business problem-solving assistance, answers to questions regarding vision and purpose
Participate in the Advisor recruitment process, in cooperation with Talent Acquisition and Human Resources, as new vacancies arise in the team, in order to ensure correct staffing is maintained at all times
Acts as connector for high visibility cross-departmental issues/projects with other Dealer.com departments
Hold regular team meetings and actively communicate with team in order to maximize the team’s awareness of company-wide DDC successes and challenges
Work directly with the Client, Digital Advising teams and Sales teams to evaluate opportunity, charter initiatives, and build required supporting tools to ensure and track success
Perform regular client status reviews with each Digital Advisor to ensure on-time, on-budget delivery of all products and services
Communicate all pertinent client status and performance data regularly to key client and DDC stakeholders
Attend client service review meetings to review performance reports, as well as service improvement and revenue opportunities
Build strong relationships with clients to become a point of contact for client escalation
Perform capacity planning to determine if and when additional client staff is needed
Manage the performance and development of Digital Advisors assigned to the clients to ensure successful execution against internal and client facing goals; hold staff accountable for workday, workload, job implementation/execution and professional conduct
Design, develop and prioritize sales and marketing strategies to build recurring revenue at the enterprise and dealership level for the client
Coordinate departmental cross-functional efforts within DDC to ensure accurate communication, documentation, and process efficiency in support of the clients
Quantify and qualify the costs and benefits of the clients to ensure sustained profitability. Identify and propose process improvements, resource capacity planning, and product packaging and pricing
Assists the Directors in preparing and monitoring departmental goals
Continuously review the existing accounts’ and Clients’ portfolios to enable better and more focused day-to-day customer relationship management by the DA team
Improve levels of customer service through the identification and resolution of weaknesses in existing customer relationship management procedures
Be knowledgeable of all aspects of the Digital Advisor position
Has introductory knowledge of process improvement methodologies
Bachelor’s degree in Marketing, Business, IT or related field required or a minimum of 5 years or relevant work experience
Digital Marketing experience required; Automotive experience a plus
Fortune 500 experience preferred

Manager, Digital Resume Examples & Samples

Managing client/offline team’s expectations with regards to online/digital media
Overseeing program results analysis and help translate information into observations/lessons learned
Working with offline agency teams and clients to identify issues and opportunities on business
Effective time management skills, including group management
Proven ability in successful campaign implementation (third party ad serving and tracking, measurement, billing reconciliation)
When possible, develop and train Associates and Jr. Associates for advancement
Build client respect and be recognized as a leader on their business
Oversee the budgeting process to ensure that the necessary resources are applied
Handle budget allocation/negotiation with internal account teams

Manager, Digital Activation Resume Examples & Samples

Possessing an ability to work in a fast-paced/sometimes unstructured environment
Working effectively on a day-to-day basis with offline teams, providing a framework and environment appropriate for seamless integration
Having the acumen and confidence to make “gut” decisions for media campaigns
Being able to synthesize various media statistics and information to develop recommendations and opinions in the area of emerging digital media
Serving as a “key innovator” with regards to emerging media
Thinking creatively to apply new technologies/platforms to drive client objectives
Spearheading development of new strategic and success metric platforms
Ensuring media deliverables are met on time and within budget and align with Client goals/objectives
Persuasive writing skills & strong presentation skills
Strong negotiation skills
Proficient in all MS Office programs and media research tools and resources (i.e., @Plan, AdRelevance, comScore, MRI, etc.)
Understand addressability & targeting and how these can be applied in all digital platforms
Strong understanding of adserving & tracking processes in order to integrate with the Digital Implementation team
Extensive experience in media planning and buying (including all channels and pricing models)
Firm understanding of creating and managing fee budgets
Effectively motivate staff, evaluate performance, and provide feedback
Ensure quality control of all media deliverables to clients
Oversee that the Associates are effectively negotiating media costs, positioning, and added value packages on behalf of clients
Maintain appropriate client relationships

Manager, Digital Insights Resume Examples & Samples

Translate analysis, insights, and findings into actionable business recommendations and strategies that can be leveraged across eCommerce and business partners like Marketing, Trader, and other Retail groups, and communicate those findings directly to business leaders
Develop insights about our client’s digital activity and how that activity translates into business results
Understand how client digital behaviors differ across client segments
Identify macro level trends occurring on our digital platforms and communicate those findings to channel leaders
Lead efforts across business units like Marketing, Retail, and the Analytics Center of Excellence on enterprise level digital data initiatives like client engagement index and client insight forums
Manage projects and lead cross-functional calls across business units keeping the team on track with next steps, preparing presentation materials, and structuring offsite agendas and discussions
Lead, develop and mentor a team of analysts helping them develop their analytics skills leveraging our enterprise data warehouse and how to present their findings to business leaders (i.e. storytelling)
Work closely with business leaders to help them define their strategies and identify the right sets of data and analytics needed to better understand how clients leverage the channels or products they manage
Proliferate the work of the group across the organization so it can be leveraged by multiple parties (channel leaders, segment directors, etc.)

Category Manager Digital Shelf Resume Examples & Samples

Identifying and recommending new item requirements for channel specific ePacks, and facilitates Product Work Requests (PWR) and Business Expansion requests with Business Units
Evaluating and recommending virtual bundle opportunities to increase margin and basket size
Engaging in special projects as needed to assist field teams for “indirect” eCommerce customers
Producing and distributing monthly Perfect Shelf scorecard to inform eCommerce team and its stakeholders of key trends and in quality, completeness and conversion for the Digital Shelf
Partnering with Search Marketing COE to develop and maintain keyword search strategies for both paid and content search
Partnering with Shopper Insights to interpret research and develop actionable strategies to make it easier for shoppers to “See, Find and Buy” Kellogg products online
Developing and maintaining channel-specific “decision trees” to understand key shopper pathways while navigating categories and making product selections
Leveraging data and insights to identify and recommend opportunities for optimizing product adjacencies
Supporting “indirect” customer teams with ad hoc project and reporting requests for analysis of eCommerce items
Maintaining working knowledge of Amazon’s “CRAP” methodology, and routinely evaluates range for joint margin optimization
Analyzing and recommending opportunities to improve overall mix and margin
Strong leadership, decision making capability and a proven track record of success
Ability to penetrate senior leadership level
Experience in managing vendor/customer relationships

Digital Platforms Manager Resume Examples & Samples

Management of social voice for multiple radio brands, including creating web-ready graphics for websites, email and social media distribution
Keyword master-list management
Gathering and testing of all assets needed for go line (tags, creative, keywords, etc.)
Working with Account Managers and Creative for mock and build of custom solutions
Work with Account Managers on optimizations to ensure success of campaign
Proficiency in Microsoft Office (Word, Power Point, Excel); exposure to sales databases and tools
Proactive and creative thinker with the ability to come up with strategic ideas for campaigns

Digital Portfolio Manager Resume Examples & Samples

Implement processes and tools to govern the UTC portfolio of digital projects
Work with business partners to share digital vision, educate, promote and continuously improve capabilities to drive digital adoption
Manage the funnel of proposed digital investments, qualify opportunities and make investment recommendations to the UT Digital Leadership team
Lead monthly portfolio reviews with the UT Digital Leadership team
Establish and manage relationships with external digital solution providers
Minimum 8 years of progressive IT/Digital roles
Prior Program/Project Management experience
Demonstrated project portfolio management skills (project intake, resource planning, demand management, budget management)
Entrepreneurial multi-tasker who can be highly efficient with limited resources
Must work well under pressure and have the flexibility to manage multiple demands
Demonstrated leadership skills with the ability to effectively influence across all levels of the organization
Highly organized with strong attention to detail
Strong analytical, systems and critical thinking skills
Ability to communicate with all levels of management, facilitate meetings, and build effective working relationships; Effective communication skills, both verbal and written, and strong interpersonal skills

Digital Platforms Manager Resume Examples & Samples

Partner with cross-functional teams to develop criteria to prioritize digital customer experiences
Evangelize user-centric design, leveraging user feedback from various channels
Develop and manage goals for assigned digital products and provide monthly business scorecard and analysis that tracks results
Partner with Marketing for acquisition support, positioning, promotion of digital products and services and onboarding activities
Collaborate with Retail and training to prepare colleagues to have robust discussions with customers about digital products and services
3-5 years of Digital, Strategy, UX or Technology Experience
Fast, informed decision maker
Strong prioritization skills and ability to quickly re-prioritize in a dynamic environment
Organized, controlled, engaged, polished meeting management
Working knowledge of operating systems IOS/Android/Windows
Web analytics
Testing and optimization

Manager, Digital Performance Resume Examples & Samples

Bachelor’s degree in Marketing, Communication or equivalent
Highly motivated and performance driven individual
Thrives in an environment of constant change, unpredictability and ambiguity
Know your way around web analytics tools (i.e. Adobe Analytics, SiteCatalyst, Omniture, Google Analytics, WebTrends, etc.)
Know how to visualize data and tell stories
Love working with and manipulating data
Have an eagle-eye and attention to detail

IT Manager, Digital Execution Resume Examples & Samples

Develop a strategy and supporting programs to improve digital quality processes
Author, implement and maintain IT digital standards to promote consistency and efficiency with all partners
Develop and maintain metrics regarding KPIs for digital execution; create and develop quality measurement dashboards
Lead efforts to improve content and code quality through automation, resource alternatives, system enhancements, policies and extended policies
Manage offshore resources performing quality checkpoints
Assist in the training and certification of digital execution partners and conduct ongoing audits of digital execution partners’ adherence to standards and processes
Investigate incidents of non-compliance in partnership with Business Quality to determine root cause and determine corrective and preventive action (CAPA)
Define CAPA plans and implement effectiveness checks for Janssen Digital Platforms
Lead internal communications efforts to improve awareness of and effectiveness of digital standards and digital quality processes
Serve on project teams as needed to represent digital standards and quality concerns
Bachelor’s degree is required. Concentration in Computer Science, Information Systems, Quality Systems, Operations or other related field is preferred. An advanced degree is preferred
A minimum of 8 years of IT or digital marketing professional experience is required; previous management or supervisory experience is desirable
A minimum of 4 years of experience with digital marketing solutions supporting brand objectives is required
A minimum of 4 years of project management experience is required
Working knowledge of software development life cycles (SDLC) is required. Knowledge of agile methodology is preferred. Knowledge of GxP is a plus
Experience working with interactive agencies is a plus
Excellent verbal and written communication skills, with exceptional interpersonal skills, are required.Info Technology

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IT Manager, Digital Resume Examples & Samples

Manage, prioritize, and oversee a continuous influx of new initiatives and change requests in a very fast-paced and high-demanding environment
Understand business requirements and objectives and work directly with cross-functional teams to coordinate resources, cost estimations, testing plans, and infrastructure accordingly
Evaluate project implementation options and trade-offs that affect cost, schedule, quality and risk, and can communicate these factors effectively and can make decisions accordingly
Identify opportunities for improvement and lead implementation of changes
Effectively coordinate and involve other internal business units (Legal, Communications, Security, Global Procurement, Vendor Management, Project Management Office, and Finance) as needed
Review Statement of Work contracts ensuring scope, expected deliverables, timelines, defined SLA’s, and terms of agreement are aligned to stakeholder and company objectives
BA or BS required. PMP preferred
Project Management experience delivering on enterprise level projects ($1M+ annually)
Professional working experience with digital technologies (HTML, CSS, REST Web Services, JSON, .NET, etc.), software development life cycles (Waterfall, Agile, and Kanban), and with vendor service providers (Content Delivery Networks, Cloud Hosting, Analytics, and Video Hosting). Minimum 3 years
Experience working within Enterprise Digital Supply Chain which includes Asset Management, Content Management Systems or Translation Management
Resource planning & management for on and off-shore project resources, 3rd party vendors, and internal team members
Knowledge of IT services and financial management processes such as budgeting, cost allocations, capital & operating expense handling, intercompany chargebacks, and program portfolio management
Strong and effective communication, problem solving, and leadership skills
Ability to think critically and pragmatically
Willing to question existing or presented solution and effectively communicate alternatives as needed
Quick learner and willing to work in a fluid and fast-paced environment

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Manager, Digital, IMC & Digital Resume Examples & Samples

Stay abreast of digital landscape and relevant opportunities for our brands via research, meeting with vendors/providers, attending industry events, etc
Strong knowledge of digital creative, media and technology, including digital communication best practices, social media platforms and influencer strategies, paid media strategy fundamentals, pricing models, targeting/planning/buying strategies, key KPIs, and measurement methods
Strong knowledge of digital/social landscape, leading providers, partners, tools, strategies and the like
Strong quantitative, analytical and strategic problem-solving skills
Experience delivering results in fast-paced, highly collaborative, team-oriented environments
5-10 years digital marketing experience, preferably with both agency and corporate marketing environments; CPG specific experience or consumer brands experience preferred
Extensive experience across a variety of digital marketing tactics, especially all facets of social media (paid, owned and earned)
Passion for the confection/snacking industry
Experience with cross-functional team leadership

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Assistant Manager Digital Resume Examples & Samples

Execution of Content Strategy:-
Overseeing and devising online traffic, and social media strategy for the various brand handles managed and owned by the studio
Grow engagement:-
Developing and managing digital marketing campaigns for every project of the studio which is in line with the overall marketing campaign and drive engagement
Working with Partners
Liaising and following all mandates set by the global teams on overall social media management for all handles
Work with multiple online partners and collaborate with them for driving our content
Managing all product ( title) campaigns end – to –end)
4 -5 years of proven working experience in the digital role
Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
Experience in setting up and optimizing Google Adwords campaigns

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Digital Portfolio Manager Resume Examples & Samples

Partnering with product and IT to execute the Budget Roadmap Plan refresh cycle
Become subject matter expert on CCB planning process and associated use cases
Be familiar with key characteristics of assigned Digital portfolio, including budget, strategy, priority and key stakeholders
Partnering with Product across various portfolios to help drive concept readiness, artifact quality, business prioritization, and budget normalization
Serving as a single point of contact for the assigned portfolios and status/issue management of all efforts therein
Consistently managing to CCB and Digital processes and expectations in a timely manner
Supporting all Digital Intake activities including artifact quality review and weekly forums to review all Digital-impacting efforts
Partnering with Digital Intake, IT Demand, and PMO teams to synthesize information from multiple sources into meaningful book of work and roadmap updates
Partnering with Digital Intake and PMO to lock and communicate release scope
Regularly evaluating data, forums and processes to identify gaps, challenges, updates or areas of improvement that need to be addressed and partnering with appropriate stakeholders to drive necessary changes to successful closure
Pulling data, as requested by management, for the purposes of Executive Reporting
Creating quality reporting from existing data sources via queries and pivot tables
Demonstrated effectiveness developing plans, prioritizing activities and driving execution
Strong analytic skills, including the ability to synthesize information into key messages and to critically evaluate processes to develop sound recommendations for improvements
Experience thriving in a fast-paced, collaborative, cross-disciplinary and geographically dispersed environment
Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information
Strong organizational skills with experience coordinating multiple work streams simultaneously
Experience working in a fast-paced environment ensuring timely intake and handoff of critical business information
Proven ability to collaborate cross-functionally and influence outcomes
Demonstrated ability to adapt to changing business priorities
Strong work ethic and desire to learn continuously
Expert in PowerPoint and proficiency with Word and Excel
Minimum BS or equivalent level of education/experience required

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Manager, Digital Payments Resume Examples & Samples

The D.P. Product Lead collaborates very closely with the local sales force to define a commercial strategy, specify objectives and drive the resources to achieve the jointly-agreed goals
Develops and monitors product delivery roadmaps for specific products in his/her division
Generates new and innovative digital product solutions that support the Division’s strategy
Collaborates with internal and external stakeholders to accomplish product development directives and initiatives
Defines business and functional specifications and requirements for new products and services
Interfaces with technical developers to translate product requirements into technical specifications
Oversees rapid prototyping and iterative design efforts for the targeted digital solutions
Monitors appropriate use of and compliance with the New Product Development/Go-To-Market (NPD/GTM) process for products within a scope of responsibility
Performs launch-related activities, including managing required implementation tasks associated with new or highly customized product implementation, including marketing / communication and collateral; training and procedure updates; product testing

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Digital Portfolio Manager Resume Examples & Samples

Own, control & manage the entire Digital portfolio – this in the DevOps department where you will be part of and across other (IT) departments
Report on all aspects of the portfolio health status
You build & maintain the digital roadmap for UCB
Coach project managers & scrum masters to help plan projects from start to finish, with built-in contingencies, aligning to the other project plans within the portfolio
Design a resource management process that leverages appropriate resources on projects in an effective way
Support the budget management, monitoring expenditure and costs against delivered and realized benefits as projects progress
Implement and adapt processes to transform the traditional PMO to an Agile PMO
Work closely with other IT departments to develop a 12-18 month road map on digital initiatives and consolidate this into 1 portfolio
Play a key role in the journey from project to product within the digital solutions department
Play a key role in bringing agile awareness in the enterprise
Are responsible for demand management & prioritization
Personally manage some of the more complex projects/programs in the digital area
5+ years’ experience as a project/program manager
Prince2 and or Scrum master certification is considered a plus
Very good planning & organization skills
Passion for digital & technology

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Manager, Digital Services Resume Examples & Samples

Develop and implement policies and procedures relating to digital services and technology usage
Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards
Develop critical relationships with key technical/non-technical stakeholders to gain concurrence, input, execution and change management decisions
Increase channel adoption and use in alignment with the strategic plan; track channel metrics and member feedback
Oversee vendor RFI/RFP and contract activities ensuring completeness of business requirements and delivery expectations
Provide forward thinking technical expertise in current and emerging technologies, trends and practices
Collaborate with other business units to analyze and improve processing procedures and resolve problems
Conduct benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance
Develop expectations, measure performance and maintain effective partnership with business unit vendor(s)
Develop metrics to measure effectiveness of technical and/or functional solutions to business unit requirements
Identify and resolve operational and performance gaps and obstacles; implement changes and improvements
Involved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiency
Monitor internal processes and perform quality control to ensure adherence to regulations, Navy Federal policies, and industry practices
Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards
Perform supervisory/managerial responsibilities
Ensure adequate/skilled staffing; select employees
Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
Provide overall leadership to large strategic projects or programs - Significant impact
Bachelor's Degree in Business Administration, Communications or the equivalent combination of training, education, and experience
Experience in applications and system performance testing
Experience in system technologies, requirements gathering and systems analysis techniques
Extensive experience in member/customer service operations to include understanding of effective member/customer service philosophy
Significant experience in leading, directing and controlling a large, high volume contact center
Significant experience in researching, compiling, and documenting data, business processes, and workflow
Advanced knowledge of banking/financial industry trends, products and services
Advanced knowledge of channel marketing to include face to face, call centers, internet and other electronic media
Advanced knowledge of contact center industry best practices
Advanced knowledge of financial institution and lending practices, principles and regulations
Expert knowledge of automated systems used in managing a call/contact center
Working knowledge of usability/digital design principles
Advanced in the use of PCs and related software packages
Advanced skill identifying and analyzing business requirements and recommending solutions
Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
Advanced skill in the analysis of technical issues in order to recommend, develop and/or implement strategies and achieve objectives
Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
Desired - Master's Degree in Business Administration, Communications or the equivalent combination of training, education, and experience
Desired - Experience in leading large projects/initiatives which have business risk and impact
Desired - Significant experience in leading and managing in diverse and complex operational environments
Desired - Advanced knowledge of applicable NCUA and federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
Desired - Expert knowledge of Navy Federal Contact Center procedures, policies and practices
Desired - Expert knowledge of Navy Federal products, services, programs, policies and procedures

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Manager, Digital Products Resume Examples & Samples

A minimum of two (2) years of experience in consumer product management
A minimum of one (1) year of experience with agile project management
A minimum of one (1) year of experience in product management of digital products across multiple platforms from web to mobile, with a proven record of launching successful products
Ability to combine customer needs and overall business goals into clear and concise product requirements and specifications
Ability to interact with and influence a diverse set of technical and non-technical stakeholder and partners
Experience working with fast moving development teams
Strong understanding of digital analytics (preferably adobe) and the use of data to inform and drive key decisions

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Manager, Digital Optimization, Personal Lines Resume Examples & Samples

Lead a site and mobile app optimization program that drives positive outcomes for both our customers and our company
Discover optimization opportunities based on product development activities, customer research, user behavior analytics, and direct customer feedback. Organize those opportunities and prioritize them based on business rules
Develop testing requirements based on inputs from customers and organizational stakeholders. Manage test deployment and QA processes with internal and third-party resources
Assemble and disseminate testing results. Manage interface and process changes that are discovered as a result of testing activities
Evangelize the use of testing and optimization best practices across the organization. Serve as digital interface testing subject matter expert
Manage Digital Voice-of-Customer product portfolio. Work with internal stakeholders to develop and maintain VoC-driven workflows
At least 2 years’ experience of developing and executing a successful digital testing and optimization program within a direct-to-consumer company
Expert-level use of a digital testing and optimization tool such as Google Optimize, Optimizely, Adobe Test and Target, or Maximyser
Intermediate-level use of Voice-of-Customer tools such as OpinionLab, Kampyle, or other digital survey tools and methodologies
Understanding of website architecture and web/app client functionality. Competency with HTML and javascript/jquery as well as a string understanding of the Document Object Model
Familiarity with clickstream analytics tools such as Google Analytics a plus
Understanding of Tag Management and Site Personalization tools and technologies a plus
Very strong communication skills and in particular, strong technical presentation skills
Responsive to cross-functional needs and business demands
Knowledge and understanding of current and emerging digital analytics tools, platforms and technologies

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Manager, Digital Services Resume Examples & Samples

Manage product managers responsible for (a) ensuring that we have the data we need to understand performance and opportunities, and (b) managing Digital Services’ KPIs from ideation through retirement
Determine and lay the groundwork for how to use the new capabilities our IT partners introduce, such as Tableau, Spark R or data for new features and functionality to our business’ best advantage
Develop strategy for team’s work and gain executive alignment on strategy
Enable property owners and My.T-Mobile, T-Mobile Application and LivePerson product managers to understand progress against goals
Partner with teams around the organization to build common methods for measuring the business impact of Digital self-serve
Provide leadership, mentoring, coaching and career development planning for team members, and ensure productivity is maximized and quality is delivered
2+ years experience in the Digital industry, preferably with experience in both web and mobile app organizations
5+ years people management and mentoring experience, with experience managing direct and virtual teams
5+ years working with data from a business perspective
Must be able to organize and prioritize a body of work for a team and set and manage expectations
Excellent communication skills and the ability to balance multiple priorities
Well-rounded interpersonal skills, and experience interacting with diverse personalities
Proven track record of working with business and technology team members to improve the underlying capabilities needed to enable business to generate and use insights
Solution-oriented, highly-motivated and proactive self-starter
Prior experience guiding teams in a growing, rapidly changing company a plus
Experience in external or internal consulting roles a plus
Bachelor’s Degree or an equivalent combination of education and relevant experience

110

Manager, Digital Experience Resume Examples & Samples

Minimum of 3-4 years working with web analytics applications specifically focused on web analytics for marketing campaign analysis and/or usability
University degree or college diploma in web marketing, communications, information management systems or statistics
Strong knowledge of digital and self-service banking products and services, including outside market and competitive practices
Deep experience with Adobe Omniture Site Catalyst or equivalent a must
Experience with maxymiser and SQL database skills/query (an asset)
Advanced Excel and PowerPoints skills
Strong ability to synthesize and analyze large quantities of data from various sources
Excellent analytical, logical, and organizational skills, with a proven ability to understand and interpret the relationship between data and activities, investigate root causes, draw conclusions and provide actionable recommendations and insights
Reliable detail oriented self-starter comfortable with ambiguity. Ability to work independently as well as a contributing member of the team
Excellent written and oral communication skills/presentation abilities
Preferred: Understanding of customer journey mapping process

111

Manager, Digital Experience Resume Examples & Samples

Thorough knowledge of internal/external market research sources
Background in customer experience/customer experience insight tools/satisfaction surveys
Strong ability to synthesize and analyze large quantities of qualitative and quantitative data from various sources
Excellent analytical, logical, and organizational skills, with a proven ability to understand and interpret the relationship between various data sources and activities, investigate root causes, draw conclusions and provide actionable recommendations and insights
Excellent Word, Excel, PowerPoint skills

112

Service Manager Digital Solutions Resume Examples & Samples

Governance and Framework for Schenker’s digital solutions portfolio globally
Service Management and Operations for Digital Solution’s service portfolio
Provide digital solutions to optimize customer interaction with Schenker via multiple channels and drive internal global collaboration
Contribute to implementation of new solutions (e.g. feasibility studies / pilots / prototyping)
Plan and manage local solution migrations to Digital Solution’s portfolio
Manage small Customer Projects (e.g. customized configurations/set-ups)
Service Administration (budget planning, development of Digital Solution’s service portfolio strategy)
Subject Matter Experts on Schenker’s digital solutions portfolio
Consult and align with internal business partners and SPOCs on Digital Solution’s service portfolio
Supplier relationship management
Legal & Data Protection
Communication Management with all involved parties and stakeholders

113

Manager, Digital Channels Resume Examples & Samples

As channel manager, you will be responsible for maintaining our digital channels including the website, content hub (blog) and email channel
Plan, launch, and support new and updated digital experiences for our website and content hub (blog), working closely with IS and business teams to ensure the optimal consumer digital experience
Define, prioritize, and execute on the digital channel capability roadmap and product backlogs. Provide consistent transparency and socialization around timing of these initiatives
Provide guidance and support to front end web developers and email marketing team on project work and issue resolution
Provide extensive project management for new projects and enhancements to current channels

114

Manager, Digital Properties Resume Examples & Samples

Developing and implementing a strategic plan for all WVI digital properties geared to key audiences. (WVI.org, campaign micro sites, YouTube, global twitter handles, Facebook, Instagram etc.,) Continue developing agreement and support and for the strategic direction of WVI digital channels among Partnership Leaders, National Directors and Support Office digital leaders
Develop a strategy for quickly building the digital footprint of WVI by increasing our presence on key channels and through Search Engine Optimization (SEO) and keyword advertising and partnership promotions, engaging social media
Interest Group in joint promotion of content and properties. Engage digital leaders in Support Offices to collaborate on global audience engagement events and increase alignment of WV's digital presence throughout the globe
Increase visitor traffic, establish and monitor goals for fundraising conversions from referrals to SO sites. Develop and report on site performance metrics
Developing editorial guidelines, protocols and calendars for the properties (WVI.org, campaign micro sites, YouTube, global twitter handles, Facebook, Instagram etc.) Works with manager media and social media to ensure that these properties are consistent in reflecting campaigns and messaging priorities from the partnership
Capacity building and support for National Offices and Ministries to help them leverage wvi.org and other digital channels to engage their external audiences effectively and stay in alignment with the global digital strategy
Performance manage 1 professional, full time staff and external consultants in delivering a world-class, engaging digital experience with WV. Guide a global team of contributors
Lead the technical and feature development of the platform in order to achieve audience engagement goals identified by stakeholders in the agreed strategy
Develop a strategy to ensure WVI digital properties are engaged fully in emergency responses and covered 24/7
A Bachelor’s degree or equivalent, preferably in Digital or Multi-Media Communications, Journalism, Marketing, News Design or Graphic Design with proven online communications experience
5-8 years’ experience as an online journalist and/ or digital content strategist/ manager
Strong experience engaging global audiences and powerholders through digital channels
Technical: Understanding of Drupal and other Open Source platforms and/or a proven ability to learn new systems quickly
Editorial: 5+ years’ experience in a job requiring content strategy, web design and storytelling in technical project management; proven ability in building professional relationships with technical specialists. experience working with web technicians and designers to create new systems tailored to specific purposes
Management/coordination: 7+ years’ experience in a multi-national, multi-cultural organization, in an inter-office global facilitative/coordinative role
Proven ability to manage horizontally and to facilitate partnerships between teams using web-based tools to foster broad collaboration and user-generated content and feedback

115

Manager Digital Campaigns Resume Examples & Samples

Management and execution of Digital Marketing campaigns and activities to deliver against the objectives and ambitions of the Global Marketing strategy and plan
Implementing campaigns globally, working with and guiding Marketing campaigns teams in market to ensure that the HSBC brand is promoted in a cohesive and consistent way, using the agreed campaign assets and supporting materials produced
Formulating and implementing Marketing activities and campaigns to support the achievement of revenue growth targets for the (Global Business Line)
Driving customer acquisition in key segments, building the HSBC brand presence and supporting the local activation of campaigns and events
Collaborating with key internal stakeholders and effectively managing agency and supplier relationships to maximise service delivery
Website and landing pages, banners and mobile
SEO and SEM
Social media – own and paid
Three to six years of experience in managing online marketing initiatives, including website, email and social. Experience with digital tools and technologies used in design, development and implementation – CMS, WebTrends or GoogleAnalytics, Email Deployment Platform
Experience with targeted digital media, SEO and SEM
Familiarity with web development processes and technology. Keen interest and usage of various social platforms – YouTube, Facebook, Twitter, LinkedIn
Analytical mindset – ability to collect, review, understand and analyze web/mobile browsing behaviour data in order to pro-actively recommend journey improvements and optimize effectiveness

116

Manager, Digital Measurement & Insights Resume Examples & Samples

Manage the establishment of a measurement model that leverages the current Bayer tools as well as emerging platforms/technologies and take a leadership position across Brands and Agency partners in making data available to Brands and across the Division to ensure the data is meaningful and actionable
Maximize Brand synergies by identifying trends and a common framework to support the efficient application of measurement across the Division. Operationalize the approach by managing and contributing to the development of a “playbook-like” reference tool to applications can be easily adapted and implemented across Brands and the Division
Apply context around digital spend and conversion (micro/macro) to support a ROI/ROAS based model to inform and guide a robust media optimization strategy
Contribute to the ongoing evolution of the Bayer measurement framework and engagement model for the ability to benchmark performance and provide context around channel performance
Collaborate on the establishment of enterprise digital standards and analytic best practices to ensure optimal channel activation and any recommended optimization based on greatest impact
Reduce risk and ensure compliance of the BCC brand’s digital assets by managing the development and maintenance of key compliance documents, SOPs and guidelines required to guide the division. Contribute to the determination if an update is required after FDA or FTC industry guidance documents are issued by leading a review of the current guidelines. Also, manages updates consumer brand website LMR reviews best practices and monitors portfolio of websites to ensure sites are officially approved for use
Manage digital agencies and suppliers as it relates to the Bayer Measurement and reporting strategy. Manage and contribute to shape and evolve the division’s digital agency/supplier platform through an understanding of the consumer and brand’s needs. Manage and contribute to shape aspects of identifying, reviewing and contracting digital agency partners and suppliers. Manage the relationship and organize communication to the agency partners
Responsible for the implementation of digital innovation including social, mobile and video and leads the execution of cross-functional projects that facilitate future enablement in an effort to maximize consumer and other key audience engagement. The incumbent is accountable to empower the entire organization with digital and social media learnings, best practices, and resources
BA/BS Degree with 4+ years in Marketing activation (Digital Marketing, Media, Advertising) preferably in consumer packaged goods
3+ years dedicated digital marketing experience including management of digital analytics implementations and reporting solutions
4-6 years of experience in business intelligence, marketing analytics or data science role
Experience with mixed media modeling and digital attribution technology such as Google, DoubleClick, IRI, Convertro or Visual IQ
Experience visualizing multiple disparate data sets into one cohesive digital story
Strong verbal and written communication and the ability to communicate highly complex ideas in a simple effective manner
Demonstrated ability to manage and influence change
Thorough knowledge of digital strategy development, digital strategies, channels and measurement/analytics
A certification in Google Analytics or other Web Analytics platform (Adobe)
Expertise using tools such as Tableau, Beckon, and/or other data aggregation and visualization tools

117

Digital Channels Manager Resume Examples & Samples

Provide leadership in the development, management and implementation of the Heartland digital strategy (encompassing public websites, customer portals, mobile apps, SEO) as a key part of our integrated marketing communications plan
Develop and implement digital initiatives that align with and advance business/marketing goals and objectives from awareness building, lead generation and conversion, customer engagement and an exceptional Customer Experience
Manage and maintain all marketing messaging and creative on company websites, from design and content strategy to copy review, usability testing/validation and implementation
Oversee third party suppliers of technology, promotion materials and content
Assure accurate, relevant and compliant content in all digital channels
Develop and implement social media customer service and social media listening strategy. Drive vision and evolution of the social media strategy and practices through contributions that improve overall reach, effectiveness, and efficiency and customer experience. Provide support to member banks for local social visibility
Collaborate with key internal stakeholders to develop and implement digital strategies and campaigns for customer engagement, personalized portals, sales tools and microsites
Manage digital marketing projects from creative, to initiation and design, content development, staging, approval, production and reporting metrics
Own the brand’s voice, content marketing, publishing and moderation execution across paid and owned digital media channels
Develop content strategy and content for new online and mobile banking help systems. Guide and inform organization-wide digital content delivery strategy. Support the editorial direction of the corporate (HTLF) website, the online banking platform and the mobile banking platforms, including strategic input on content updates and new content sections
Serve as a change agent within the organization, identifying organizational needs and building solutions to continually improve scale and efficiency of managing digital content assets and digital delivery
Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function
Directly supervises the employees involved in Website Management and Design, Social Media and Digital Marketing Projects. Oversee advertising agency and other third party suppliers to the Heartland digital properties
Works with Heartland’s recruitment team to hire the most qualified and talented individuals to fill open positions
Provides information and on-going feedback to department staff regarding expectations and performance
Addresses and resolves all performance concerns and issues in a timely manner
Works with department staff on individual professional development
Prepares and conducts annual performance reviews. Completes and submits all forms associated with the review process to the department according to the review process deadline
A minimum of 5-7 years of experience developing and executing online and digital marketing programs required
Experience in consumer digital marketing strategy including Web, Social and E-mail, Must be passionate about emerging trends and technology; an early adopter who is digitally involved; able to translate contemporary technology into applicable business strategies
Proven hands-on experience in several of the following marketing functions: website navigation, operations and content, SEO/SEM, Google Analytics, Google Adwords, strategic brand marketing, digital marketing vehicles, consumer insights and multi-channel marketing integration
Must have strong analytical skills and business acumen
Previous team work experience, fostering positive relationships
Proven success leading teams to meet organizational objectives
Strong verbal and written communication skills in order to influence change
Ability to multi-task and work efficiently under tight deadlines

118

Digital Forensics Manager Resume Examples & Samples

Manage personnel and activities associated with the central storage and management of information resources. This includes all hardware and software necessary to support this function
Manage personnel and activities associated with the analysis of information to derive tactical and strategic risk-based knowledge
Manage personnel and activities associated with the distribution of knowledge throughout Verizon to support internal groups, inform clients, and improve products and services

119

Digital Portfolio Manager Resume Examples & Samples

Strong background and skills in establishing and implementing portfolio governance principles and practices
Practical skills in creating and managing strategic plans within a complex matrix organization
Demonstrable portfolio management capabilities including demand management, resource management, project management
Must have proven ability to apply customer empathy and make customer centric decisions
Ability to move between strategic and tactical issues quickly and in a fluid manner
Ability to quickly assess project issues and correct them through superior coaching and mentoring skills
Experience in digital operations and digital technology management
More than 3 years of project and program management experience
Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels
Bachelors or Master’s degree in business, economics, or a related discipline
Six Sigma/PMP/PMI experience and/or certification preferred

120

Manager, Digital Transformation Resume Examples & Samples

Previous work experience with significant accountabilities relating but not limited to
Enthusiastic, pro-active, thorough, inclusive and results-oriented; Ability and desire to help others thrive in a dynamic team-oriented environment
Eager to mentor, share and learn
Work experience in facilitation and fact-based problem solving to resolve complex issues and drive actionable outcomes
3 - 5 years of digital, strategy, or technology experience, financial services experience an asset

121

Manager, Digital Resume Examples & Samples

Works with Data Strategy and CX team to develop strategies and action plans for first-party data acquisition and retention, email marketing, consumer segmentation, targeting methods (including DMP use), and the relationship with content
Owns any 1:1 relationship marketing to consumer
Manages the CMS platform and the roadmap to fully leverage it in linkage with consumer data
Responsible for all related technology projects and working with the IS team to define and deliver
Manages eCRM strategy and email marketing programs in support of brand efforts. Manages related suppliers
Works with the Content Strategist to build and implement content frameworks for digital platforms, optimized with data as well as brand and consumer positioning
Owns the content platform (s) and it’s digital ecosystems. Partners with Content & Digital Strategy team to develop insight into and whitespace opportunity to deliver on consumer needs with rich territories for our brands to
Responsible for measuring , analyzing and optimizing performance of web and content platform
Manages the job of leveraging digital product content across all platforms, and syndication to/from associated systems
5 + years of digital experience
Extensive experience managing web platforms
Experience with Content Management Systems (CMS)
Strong experience with direct marketing techniques an activating 1:1/ segmented campaigns with varied creative to targets
Thorough understanding and experience managing technology and data, including web and content platforms, setting KPI’s, measurement and digital media optimizations

122

Manager Digital Programming Resume Examples & Samples

At least five-plus years of experience working on digital content and programming
Experience in managing a staff and presentation of projects
Ability to multitask while maintaining focus on a continuous deadline
Ability to implement initiatives that help build audience traffic and revenue opportunities
Thorough understanding of web and wireless usability and user behaviors
Working knowledge of web publishing technologies (HTML, image optimization, browser compatibility, etc.)
Thorough understanding of social media platforms (Twitter, Facebook, Instagram, etc.) and promotion
Ability to establish good working relationships with internal departments and external clients/agencies
Strong background in latest technologies, i.e. social/WOM marketing
Must be a critical thinker with strong analytical skills and a focus on ROI

123

Manager, Digital Resume Examples & Samples

Acute Focus on the visualization of new media strategy through customer behavior analysis, customer needs identification, business opportunity/challenge evaluation, and investment/returns quantification
Realize initiatives through defined key performance indicators of growth
Manage multiple projects simultaneously
Manage and confer with potential clients and customers
Provide leadership and guidance across all digital platforms to include branding/execution and research
Technical knowledge of information architecture, data management, systems and programming languages as applied to the digital landscape
Process Management - good process development/management necessary to get things done. Recognize opportunities for synergy to integrate and simplify complex processes
Communication - ability to listen to others and communicate in an effective manner
Business Acumen - knows how business and industry work, knowledgeable in current/future policies, practices, trends, technology, aware of competition and marketplace
Bachelor's degree required, Master's degree a plus
Five years Sales Management experience, three years specific to digital environment: display, SEM, SEO, email and video
Broadcast Sales Management a plus

124

Manager, Digital Innovation Resume Examples & Samples

5+ years of professional business experience in China
3+ years in strategy or product function (business strategy, product strategy, product management, competitive analysis, management consulting)
Bachelor's degree in Business, Finance, Marketing, or a related field, along with several years' related experience required
Excellent problem solving and creative thinking skills - ability to understand, analyze and assimilate complex issues, draw correct conclusions and formulate clear strategy recommendations
Demonstrated background in delivering digital products in a complex and varied technology environment
Market centric/focused, with proven experience evaluating and championing growth opportunities (innovation, new market entry strategies, new product introduction, etc.)
Experience in analytical and research skills, including ability to independently build business case models/P&Ls, conduct market analysis, regression analysis and other data, financial analysis
Able to develop and deliver presentations for executive leadership stakeholders
Well-rounded business sense, including strong sense of/and focus on financial and business drivers
Excellent communication skills including ability to summarize data/analysis for executive leadership review
Ability to successfully navigate a matrix organization, mapping stakeholder needs and initiating action plans
Must be a proactive, self-starter who can identify issues/opportunities, and structure approaches to achieve desired end-results
Education: BA/BS/Bachelor's Degree
Years of related experience: 3-5
Years of management or supervisory experience: 2+
Experience in a multinational company developing and executing on China strategy and building winning native and localized solutions
Background in digital technology in the travel industry
Years of related experience: 5-7
Years of management or supervisory experience:4+

125

Manager, Digital Commerce Resume Examples & Samples

Responsible for defining and briefing a global content and activation execution strategy that aligns with DTC and Training BU expectations
Manage and maintain a calendar of key seasonal and product-level stories, driving the communication timing and cadence with the DTC consumer
Own the online merchandising calendar for training category pages, landing pages, and special promotions based on insights driven from various data sources
Partner with Merchandising, Marketing and CRM teams to position key stories and products, and ensure successful launches of products that present a unique selling proposition
Drive and influence Digital Marketing to support category directives and strategies. Collaborates with cross-functional counterparts to maintain Brand integrity
Drive and influence User Experience and Global Asset team to deliver best in class product imagery, assets, and UX design strategies for your category
Surveys other web sites, comparing product assets and merchandising functionality to our site. Understands the competitive landscape and identifies and is educated about relevant online merchandising trends and innovations
Demonstrated ability to influence peers and champion the creation of a best in class branded commerce experience
Strong analytical skills - must be able to use data to influence. Assemble and interpret data, create executive summaries and deliver business insights
Strong computer skills, including intermediate capability with Microsoft office applications. Microsoft Access skills preferred
High degree of internet savvy, with a curiosity and enthusiasm for digital and media trends
Good design aesthetic and a strong ability to judge visual appearance
Demonstrated ability to work in a fast-paced, “self-starter” environment and manage multiple workstreams simultaneously
The ability to use and understand financial and numerical data to make decisions
Ability to balance the art and science of brand presentation
Ability to develop and lead a team to achieve targeted KPIs
Bachelor’s degree in Business, Merchandising or Marketing
A minimum 5 years of related experience
Proven analytical experience required, expect to provide examples of setting merchandise test cases, analyzing results using web analytics, and putting in an action plan for improvement
Previous internet experience required
Experience with Demandware, Hybris, or similar content management is preferred

126

Digital Portfolio Manager Resume Examples & Samples

Build programs that identify the business outcomes and gain support from others needed to successfully achieve the transformation / deployment program's defined success
Drive program and project management methodologies and discipline to achieve overall program success
Agree to the milestone deliverables content and format with the key parties at the start of each project to ensure that the deliverables will be adequate to effectively work
Review, recommend and adjust schedule changes and identify the impact on the organization
Provide timely and accurate progress reports to major stakeholders
Ensure the deployment project plan stays within its original objectives, or any contractual changes as agreed
Advise the major stakeholders on any issues deployment team may have concerning the selection, documentation, and validation of project specific support tools, techniques, and methodologies
Monitor and manage vendor/partner relationships, performance and deliverables
Manage and direct Caterpillar staff, agency and consultant activities associated with transformation / deployment
Analyze measurements data, participates in the resolution of any identified problems and make business decisions based upon the data analysis
Bachelor’s Degree in Computer Science, Finance, or Engineering
Previous experience as a software developer following software development life cycle processes
Eight to twelve years of progressively responsible experience in IT software project, program, and/or deployment management
1-2 years of experience leading major enterprise software migrations or enterprise software product development
1-2 years of experience as a Portfolio Manager
Excellent interpersonal skills to deal with sensitive issues, develop others, or persuade others inside and outside the department to take specific actions
Experience in support and development methodologies, business planning and customer application needs
Competency in customer focus, change management & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership

127

Campaigns Manager, Digital Services Resume Examples & Samples

Min years of experience: 10+ years’ experience
Domain experience: (Recruiter to supply area of expertise – e.g.: Cloud, BSS, OSS etc.)
Experience working in a global team
Experience working in a dynamic and fast moving environment

128

Manager, Digital Solutions Resume Examples & Samples

Service Owner: secure site digital publishing, Sponsor email communications, Member email campaigns, Solution Centre, Public Microsites, Member communication coordination, Sponsor Reporting elements
Custom Deployments: Plan transfers, Campaigns, Custom site solutions
Problem Resolution: work to resolve plan level issues via internal partners
Develops and Leads project execution of feature enhancements to GRS digital solutions
Represents GRS Digital and Innovation, and GRS general requirements on cross-BU development projects
Proven client service mindset
Outstanding problem-solving ability to understand client need, and deliver solutions
Proficient project management skills, able to manage multiple high priority projects
Proven skillsets and experience designing, developing, and delivering digital solution innovation - includes understanding and application (coding) of HTML, CSS, and JavaScript
Technical knowledge and proficiency with GRS digital solutions
Practical, proven Excel skills
Genuine enthusiasm to play a leadership role in our market
Post-secondary degree or diploma in advertising, marketing, communications, or related field
Strong understanding of SLF operational processes

129

Digital Interactions Manager Resume Examples & Samples

Subject matter expert in IBM Marketing Cloud, email and digital marketing best practices
Proven experience in HTML and JS development and responsive-design techniques
A strong technical background, and experience in solution design and delivery
Knowledge of digital marketing techniques, including digital analytics and optimisation, tag management, digital data exchange etc
Proven experience in end-to-end management of IBM Marketing Cloud delivered initiatives
4 + years’ experience in email and marketing automation solutions, preferably in IBM Marketing Cloud with 2+ years in the implementation and management of IBM Marketing Cloud solutions

130

Manager, Digital Service Experience Resume Examples & Samples

Minimum 8 years professional experience marketing, channel marketing, digital marketing or customer experience
Tertiary qualification in Marketing or Business
Experience in managing or deploying digital self-service solutions for large scale businesses
Experience leading teams – 5 years
Understanding of digital Ui/UX development and performance
Creating a culture where ideas win and lose, not people
Advance stakeholder management, interpersonal, relationship building and negotiation skills
Demonstrates financial & commercial acumen
Ability to lead in a state of constant change or ambiguity, and knowing that sometimes great things come from unknowns
Solid knowledge of website analytics tools (e.g., Google Analytics, AEM, Omniture)
Knowledge and understanding of the broad range of issues impacting the telecommunications industry
Ability to make tough decisions, to quickly analyse a problem or opportunity and identify and implement a solution
Excellent analytical and reporting skills, attention to detail & the ability to meet strict deadlines under pressure

131

Manager, Digital Platform Resume Examples & Samples

Act as subject matter expert to Sales teams on all programmatic and data driven sales channels
Build strategic relationships and drive revenue through key decision makers at agency trading desks, DSP's, exchanges, etc
Manage all functions of programmatic advertising revenue generation including, but not limited to, ad stack setup and strategy, demand partner selection and evaluation, yield optimization, overseeing the development & management of private marketplace relationships
Manage the day to day relations and responsibilities with third party partners including; onboarding, campaign management, revenue forecasting, internal and external stakeholder management, reporting and billing reconciliation
Work with inventory & delivery teams to effectively forecast supply & demand
Work closely with key internal teams to ensure seamless onboarding and ongoing compliance with Viacom business processes and policies
BA/BS in Business, Engineering, Mathematics, Economics or other analytically and quantitatively focused field
5+ years of relevant experience in an Agency Trading Desk, DSP / SSP or Publisher
Strong communication and client relationship skills; ability to publicly present ideas and share information
Ability to establish and maintain effective working relationships with managers, employees, external clients and 3rd party vendors
Demonstrate proficiency in mathematical calculations and spreadsheet-based analysis. Must have MS Excel proficiency
Ability to meet deadlines in a fast-paced, dynamic environment and to manage and prioritize the needs of multiple customers
Knowledge of DFP, FreeWheel, SSPs and Programmatic selling; other ad-serving platforms and rich media vendors a plus

132

Manager, Digital Omni Channel Resume Examples & Samples

Collaborate with product owners and channel primes (Customer Care, Retail, Field, etc.) to develop & lead implementation plans related to omni-channel initiatives
Assist in aligning the digital strategy with the channels business goals to develop a plan for channel integration
Provide updates on progress, challenges, opportunities and new projects pertaining to digital experiences used by Customer Call Centre, Retail and additional channels
Work with project leads to understand budgets, timelines, milestones in order to develop and manage implementation plans appropriately, including pre & post implementation preparation
Ensure all new digital projects are looked at with Rogers Omni Channel Experiences in mind
Act as a thought leader to ensure that all projects are aligned with the Rogers Omni Channel mandate
Partner with multiple internal teams to ensure integration success across channels and assist in issue resolution
Identify and manage project interdependencies, gaps and risks as required
Drive alignment at a program level across the organization to a common goal
Communicate complex ideas in easily understandable ways to a variety of levels of stakeholders, business partners and end users
Bachelor's degree in Marketing, Communications or equivalent
More than 5 years of relevant online/digital channels experience in a fast paced environment
Retail, Call Centre and/or cross channel experience a bonus
Highly motivated & adaptable individual
Strong inter-personal, communication (written and oral) and negotiating skills including ability to communicate with all levels of the organization, and confidence to influence and persuade
Ability to understand the big picture while not losing sight of the details
Ability to provide leadership and direction towards accomplishing goals and taking ownership and responsibility from strategy to execution
Understanding of technical aspects of web applications, including database-driven functionalities & general web functionality
Self-motivated & entrepreneurial

133

Manager, Digital Commerce Resume Examples & Samples

Bachelor's degree in Accounting or Finance or related field
6+ years of experience with combination of Big 4 Public Accounting and Corporate Accounting at a Fortune 500/multinational Consumer Products company preferred
Strong enthusiasm and passion for the NIKE brand
Experience working with retail or ecommerce accounting issues desirable
Strong self-motivator with ability to create and deliver solutions despite obstacles or ambiguity
Excellent verbal and written communication skills; ability to effectively communicate status, issues, and risks with senior leadership team
Advanced ability to handle multiple and competing priorities and requests
Strong ability to problem solve, communicate complex and/or controversial topics and concepts to a wide and diverse audience
Strong ability to develop high profile, influential and collaborative relationships across teams, functions and layers
Ability to pass a 7 year background check

134

Manager, Digital Activation Resume Examples & Samples

Provide media expertise, share media knowledge and provide continuous feedback with frequent, senior-level client interaction
Develop digital media strategies and tactical approach
Daily maintenance of assigned accounts (billing issues, budget revisions, flowchart updating, competitive analyses, post buy analyses, etc.)
Research, strategy, planning, presentation of plans with full execution
Planning, buying, and negotiation of media (desktop, mobile, social, emerging digital platforms)
Steward campaign pacing and optimization
Media authorizations/reconciliation review
Work closely with Associate and Junior Associate to help guide them on planning, publisher management, optimization, and campaign execution
Craft post campaign reports/decks
Stay apprised of industry standards, new media programs/trends, and competitive landscape
Bachelor’s Degree in Business, Marketing or related discipline
Minimum 4 years’ experience as a Media Planner with a focus on digital
Well-versed in Microsoft Office suite (Excel, Word, PowerPoint, etc.)
Deep working knowledge of third-party ad servers/reporting functions (Doubleclick)
Knowledge of Prisma media management tool
Experience working on Financial Services brands is a plus

135

Digital Portfolio Manager Resume Examples & Samples

Demonstrable experience of prioritising and managing a large portfolio of Digital change intiatives across multi products/brands and range of devices
Agile Project Management in a Digital environment
Successful track record of working within a continuously improving & fast paced Digital environment
Ability to lead and manage collaboration across multi discipline teams
Demonstrates good awareness of risk management processes and principles, providing guidance, solutions and challenge on standard/complex issues
Uses established Risk methods and practices and analyses information to assess urgency and severity of issues raised and delivers appropriate, pragmatic solutions

136

Digital Service Manager Resume Examples & Samples

Manage and further develop digital service offering
Manage and further develop customer engagement portal (MY QIAGEN)
Manage interfaces with customer care, sales department, technical service and IT
End-to-End Project Management from project identification, initialization, maturation, stakeholder management, development with IT, communication internally and externally
Identify opportunities to enhance user experience and drive online sales within the customer portal incl. planning and coordination of activities with marketing teams
Continuously observing market needs, analyzing customers’ expectations, monitoring competitor strategies and technology trends for developing, maintaining and articulating digital services strategy, specifically for mobile devices

137

Manager Digital Experience Resume Examples & Samples

Develop, execute, maintain, and monitor a comprehensive digital interaction strategy to increase engagement, use and loyalty
Create and manage product roadmap and multi-generation product plans to define and communicate future product lines that meeting consumer expectations
Lead development of and maintain BCBSMN’s Affiliate Company digital experience standards policies, procedures, and rules of engagement
Lead a team of digital expert user-experience architects to design, develop, and manage the digital experience. Manage the user-experience team including interviewing and hiring employees following required EEO and Affirmative Action guidelines and ensuring employees receive the proper training. Conduct performance evaluation and is responsible for managing employees, including skill and career development, policy administration, coaching on performance management and behavior, employee relations and cost control
Define key performance indicators and implement enterprise-level measurement, analytics, and reporting methods to gauge success
Mentor, provide training and educate professionals throughout the organization on emerging trends, changes to existing platforms, and best practices to enhance their understanding of digital
Partner with Content Strategist to develop capabilities and experiences that support content needs and vision
Drive innovative ideas to create and deliver best-in-class digital initiatives / experiences to meet BCBSMN’s Affiliate Company’s organizational objectives
Research and develop methods to learn and understand emerging trends and technologies, to position BCBSMN’s Affiliate Company as industry leaders in digital
Develop and lead Consumer & Digital Experience team’s iterative planning and testing approach to user experience development and enhancement
Lead and develop user experience artifacts such as wireframes, mockups, and prototypes for key initiatives

138

Digital Campaigns Manager Resume Examples & Samples

Develop integrated campaigns utilizing action alerts, fundraising appeals, social media content, and website copy to support the Federation's revenue, advocacy, and program goals
Work as part of a collaborative team to develop and implement digital engagement strategies
Collaborate with national, regional, and affiliate partners to support the Federation's conservation priorities. Serve as a knowledgeable and accessible resource about digital campaigns and digital engagement strategies
Analyze performance metrics and monitor progress toward goals, fine-tuning strategies as necessary. Evaluate the effectiveness of campaign strategies and use these insights to inform continuous improvement. Promotes data-driven decision making
Endeavor to stay abreast of innovative digital campaign methodologies and strategies. Foster a knowledge of industry trends and best practices
Professional experience in direct marketing field is strongly preferred
Passion for the preservation and protection of wildlife and wild places is desirable. Experience working in a member organization, in environmental conservation or in political campaigns a plus
Superior communications and political savvy, and excellent time management and organization skills. Creative thinking. Problem solving. Attention to detail
An ability to work in a dynamic environment, coupled with strong initiative and willingness to take on projects and run with them
Knack for managing multiple projects simultaneously while meeting deadlines, staying on budget, and delivering quality content and user experiences
Proficiency in Microsoft Office Suite is required. Basic knowledge of HTML/CSS is desirable, as is familiarity with various CRM databases and reporting tool
Experience with a mass mailer program like Convio, BSD Tools, Salsa, MailChimp, Constant Contact, or similar would be ideal

139

Digital Category Manager Resume Examples & Samples

Translates the in-store division and overall e-Commerce strategy and incorporates into the online experience, including the visual display of the category pages and category-specific taxonomy, navigation, and search experience
Responsible for reviewing site by ensuring all SKU's are set up accurately with a “complete" status for online, including naming convention, product attributes, product categorization, key words, SEO Support, and site search
Partner with a Divisional Category Managers to optimize online merchandising to grow sales within the division and overall e-Commerce strategies
Recommends changes of divisional online strategies to leadership on weekly, monthly, or quarterly basis based on results of site analytics & promotional review
Analyze sales, margin, in-stocks, traffic, and KPI’s in support of digital merchandising execution
Manage daily ecommerce sales and website traffic reporting and deliver trends to merchant team
Develop / distribute site merchandising scorecards & prescribe corrective actions
Work with the analytics team to measure the performance of marketing campaigns and create benchmarks for future performance
Identify unique, underdeveloped, emerging or new, products or categories, based on statistical analysis, competitive landscape, customer feedback, and web analytics
Bachelor's Degree and related experience
Minimum of 6 years in retail site merchandising, ecommerce buying or project management
Experience in ATG and Endecca desired
Understanding of the role of SEO in content merchandising
Strong communication, interpersonal, and problem-solving skills with bias for action
Proven quantitative & analytical skills; able to quickly assess & summarize reports from multiple sources for an executive audience
Excellent writing, speaking, and presentation skills
Detail oriented and organized, with the ability to adapt, prioritize, and consistently meet deadlines in a fast-paced, rapidly changing environment
Demonstrated sound business judgment and strong decision making skills
Understanding of retail ecommerce landscape, including “best practice” features and functionality
Familiarity with site analytics tools (e.g., Omniture) a plus

140

Manager, Digital Consumer Experience Resume Examples & Samples

Tracking and analyze Disney ABC properties from a macro-level (site/app-level trends) to specific details around content (section of a site or show), specifically ABC News, Hulu and the full episode offerings on the ABC WATCH apps
Troubleshoot data quality issues across various sources of data and clearly communicate findings to the appropriate technical teams
Help to gather and define analytics needs that will be implemented across DATG brands and platforms
Collaborate with partners across teams to understand business drivers, processes, and work flows and find opportunities to make valuable contributions through data insights
Conduct exploratory analysis of available data sets and collaborate with analytics and data engineering team to fill any required gaps to meet business needs
Design, develop, and maintain ongoing metrics, reports, analyses, dashboards, etc. to build awareness of key opportunities and risks and inform better business decisions
Apply current data visualization techniques and creative formats to effectively engage users and clearly communicate key insights
Provide support to the team leaders in their ad-hoc analysis
5+ years in media, web analytics, digital advertising research or related fields
Experience managing projects and coordinating with others
Knowledge and understanding of online advertising metrics as well as web analytics /multi-platform research / software (Rentrak, Omniture, an ad serving platform, etc). A solid understanding of online metrics including impressions, page views, episode starts and their relationship to each other
Data Visualization tools (Tableau)
Exceptional communication skills (verbal, written, listening)
High attention to detail and accuracy in a high-paced ambiguous environment either in a team setting or independently
Strong organizational and time management skills; ability to prioritize, multi-task and work with multiple managers on a variety of projects
Reliable; resourceful; pro-active in approach to questions, looks for solutions and information in creative ways
Flexible; embrace new assignments with a can-do attitude; will seek out opportunities to contribute without being asked
Must know MS Office; Possess expertise with PowerPoint and Excel. Must be accustomed to working with and manipulating large amounts of raw data (experience with pivot tables, macros, modeling a plus)
Bachelor’s degree (preferably quantitative background, i.e.- Finance, Economics, Statistics)

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