Operations Senior Resume Samples

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D Casper

Deangelo

Casper

626 Cartwright Fall

Dallas

+1 (555) 272 0912

626 Cartwright Fall

Dallas

Phone

p +1 (555) 272 0912

Experience Experience

New York, NY

Securities Operations Senior

New York, NY

Stracke, Cremin and Mosciski

New York, NY

Securities Operations Senior

Assist with project management work for new initiatives
Participate in system development projects and provide subject matter expertise
Create monthly departmental management reporting for submission to the division (vendor management reporting, monthly reporting book, capacity, daily/weekly/monthly production, QC, performance results, project status reporting)
Assist with development and configuration of SharePoint 2010 document libraries and lists
Support providing adhoc requests that come in for data and reporting
Perform monthly processes to validate & reconcile MBS principal & interest payments
Generate monthly management reports

Dallas, TX

Operations Senior Team Manager

Dallas, TX

Cruickshank, Gleichner and Orn

Dallas, TX

Operations Senior Team Manager

Enforce development of supervisor team to including establishing performance expectations, training, coaching, and performance appraisals
Develop and manage all support staff working with Operations
Ensure performance goals and met to pre-established expectations
Feedback and tracking of performance impacts – positive and negative – for Operations Manager (attendance, AUX, product specific, etc.)
Ensure Quality Assurance feedback is obtained by all telephone representatives for training and quality improvement purposes
Maintain effective levels of communication at all levels of all pertinent information, to include corporate and/or client objectives, performance outcomes and expectations, etc
Oversee the selection and training of all subordinate personnel, in coordination with the People Department/Team Managers

present

Phoenix, AZ

Rohq-esc-operations Senior Accounting Lead Analyst

Phoenix, AZ

Hirthe-Harber

present

Phoenix, AZ

Rohq-esc-operations Senior Accounting Lead Analyst

present

Strategic Relationship Management – developing and enhancing key stakeholder relationships within and across the supported business
Analyze supplier proposals, structure and negotiate supply agreements and manage supplier relations and performance
This position interacts with all levels of management, including senior management, at both Citigroup and at supplier level
Develop and grow relationship with business unit stakeholders promoting and expanding ESC’s influence within GCB categories
GCB aligned category leads and sourcing managers in global functions
Strategic Supplier Management and participation
Annual Sourcing Plan development in concert with business stakeholders

Education Education

Bachelor’s Degree in Finance

Southern Illinois University Carbondale

Bachelor’s Degree in Finance

Skills Skills

Strong customer and quality focus, high motivated and working independent
Strong communication & networking skills as well as highly developed written and oral communication and presentation skills in English
Flexible thinking skill set that focuses on ability to adapt to new strategic challenges
Broad and in-depth knowledge in application management
Expertise with emerging technologies – robotics, additive manufacturing, digital manufacturing, predictive analytics, smart factory and common factory test platforms
Proactive thinking, good sense of responsibility, flexibility, team player
Working knowledge on retiring risk and capturing opportunity
Excellent analytical skills (Budgeting, Forecast, Review Actuals etc.)
Proven record of excellent performance
Excellent verbal, communication and board/executive level presentation skills in English and German

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15 Operations Senior resume templates

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Due Diligence Operations Senior Reviewer Resume Examples & Samples

Perform critical inspection and repair analysis for due diligence reports by measuring the completeness and accuracy of the information that is flowing back to the business when evaluating the risk of a client(e.g. two-touch review, maker/checker review)
Manage the Due Diligence Reporting process by
Identifying training opportunities and communicating required changes to the Projects and the Policy and Procedure teams
Understanding severity and timelines of allegations and how it applies to our client
Indentifying unique circumstances and using training and expertise to decision how to move forward
Act as final decision point for determining completeness and accuracy insofar as it relates to the completion of a Due Diligence Report including the escalation of derogatory information to the Lines Of Business (LOB) and Compliance
Ensure the significant uplift in our KYC Standards, as a result of the Consent Order, are being applied in-line with the new firm-wide standards
Review and interpret research conducted by Analyst to ensure background searches for JPMorgan’s prospective, new and existing clients
Have been conducted completely and accurately
Include a complete documentation of the research conducted (e.g. screen shots)
Review summary of findings and investigate and resolve any matters of significance drafted by Analyst on behalf of management to ensure
The summary provides an accurate, concise and appropriately worded/characterized overview of the report findings and outcomes
2-3 years experience in KYC/Due Diligence, Compliance, Risk, Fraud or Research
Knowledge of AML/KYC/Bank Secrecy Act (BSA) policies including bank systems, applications and due diligence processes
Strong knowledge of public record databases including; Lexis-Nexis, Westlaw, World-Check, Dow Jones Factiva and OFAC
Attention to detail skills is essential
Well organized, self starter, capable of working under minimum supervision
Effective verbal and written communication skills for report summarizations and escalations
Strong interpersonal skills; results-oriented team player
Bachelor’s Degree strongly preferred
Fluency in Spanish or Portuguese preferred

Operations Senior Associate Resume Examples & Samples

Provides support to the Operations team to meet the HRS functional priorities in line with EY Business Enablement Shared Services priorities
Prepares and distributes monthly management reporting across HRS to ensure key initiatives are being delivered by the functions
Supports delivery of management reporting including resource utilization to assist leadership identify, manage and allocate resources
Ensures progress on various projects and initiatives as a liaison between subject matter professionals, HRS Operations, and functional specialists such as Finance, HR or Communications
Supports the HR Services Intake and Demand process, using tools to track requests, business cases, approvals, timelines, and resources assigned, and preparing regular reporting for review by the Portfolio Management Committee and HRS leadership
Assists as a project leader as required: develops the project scope and schedule for simple to moderate projects; plans and assigns resources to associated tasks and deliverables as appropriate; manages resources and tasks based on project plan
Creates and maintains predefined project documentation (reporting, meeting minutes, etc.) for simple to moderate projects
Provides general support on Services Measurement and Support identification of key opportunities and coordination of efforts to act on opportunities
Provides administrative and logistic support in coordination of key HR Services meetings including annual leadership team meetings
Broad knowledge base: Proven experience working in HR and understanding operational requirements for a global business unit/ organization
Analysis and Insight: Ability to organize data to tell a story e.g. finance and project information enabling leadership to have broad oversight and assist in decision making
Client Focus: Strong client focus and management skills with the ability to manage expectations
Driving Results: Ability to perform and manage multiple tasks simultaneously and work well under pressure and with time constraints. Strong project management and organizational skills
Problem Solving / Conceptual Thinking: Knowledge, skills and abilities needed to successfully execute projects while managing multiple, sometimes competing priorities
Global Mindset: Demonstrates knowledge, skills and abilities to operate effectively in a global business unit
Subject Matter Expertise: Base level understanding of cross border operations
Strong Technical skills (i.e. Microsoft office including Lync and SharePoint)
3+ years working in an Operations or Coordination capacity, preferably with an HR focus
Project management experience including scoping, planning and delivering projects within the parameters of cost, quality and time
Experience working with cross boarder teams and effective working in virtual forums to deliver learning initiatives and programs

R&D Quality Operations Senior Associate Resume Examples & Samples

50% Ensures that R&D is inspection ready at all times by completing activities related to the administration of the learning management system, controlled document management system and the auditing database. Duties include but are not limited to: addressing system issues, generating reports, participating in change control and change management, managing user accounts, workflows, and providing data for key performance indicators
40% Facilitates and / or participates as a subject matter expert in procedural document workgroup meetings. Identifies and recommends process and procedural changes based on regulatory requirements or business standards
10% Supports the activities in support of preparation, hosting and responses to regulatory agency inspections
At least 3 years of pharmaceutical experience
Ideal candidate will have broad experience in process excellence, Six Sigma certification preferred, clinical operations, regulatory compliance, quality management systems, IT systems, training and education and at least 4 years of direct management experience

Operations Senior Fees Associate Resume Examples & Samples

Managing client fee documentation process with the Business, Technology, Legal and Compliance, Risk
Driving fee initiatives to ensure results are delivered on-schedule, within scope and on-budget
Managing ongoing work with Technology during the build phase to ensure timely delivery and correct prioritization
Performing and /or coordinating User Acceptance Testing of new developments before their implementation
Training users on new applications & processes
Developing operating procedures further to new products & services launch
Performing assessment of process, control and infrastructure requirements to support new products
Implement a quality assurance process on pricing & billing flow

Operations Senior Associate Resume Examples & Samples

Work with the Operations Team and global administrator to close the monthly records for the private investment vehicles, including collecting, tracking, and maintaining all underlying investment fund statements and performance data
Process capital activity, prepare and review subscription/redemption documents, onboard new accounts and update accounts as needed
Ensure data quality is accurate and that the current operation’s process relating to the private investment vehicles are efficient; identify any areas for improvement
Prepare information for various quarterly and annual regulatory filings, including Form PF and CPO-PQR
Assist in the preparation and review of the fund’s annual financial statements
Coordinate deliverables for fund audits and respond to auditor and fund administrator requests during examinations
Investigate and reconcile issues related to data discrepancies between internal data and individual third party vendor data feeds
Communicate effectively and appropriately to business owners and management on reporting
Produce compelling and insightful MS Excel and PowerPoint reports to illustrate performance results on an accurate and timely basis
Bachelor’s Degree required, preferably with a concentration in Accounting or Finance
Minimum of 2 years experience working at a public accounting or financial services firm
Expertise in PowerPoint and MS Excel with advanced skill in VLOOKUPs, Pivot Tables, Charts, and Graphs; VBA/macros a plus
Strong analytical skills; able to evaluate issues, and propose and implement solutions with consideration for all downstream implications
Ability to multi-task and work in a fast paced environment both on a team and individually
Experience with managing, manipulating, and analyzing large amounts of data
Strong technical acumen; a quick learner in regards to third party applications

Cbps-operations Senior Group Manager Resume Examples & Samples

Manages business-planning initiatives for multiple teams/businesses
Establishes, develops, and strengthens business/client relationships and supports Site Head direction in growing the business
Manages operations organization to define and implement systems that are aligned with business strategy and goals
Contributes to short to medium planning for broad issues affecting the business
Exercises control over budget, policy formulation and planning and provides significant contributions to future strateg of the businesses in the geographic scope
Promotes and drives a culture of best practice sharing amongst the different programs in the assigned geography group
Manages resource supply and demand which may include but not limited to hiring, staffing, and maintaining a diverse and effective workforce
Develops talent and helps build talent pipeline for the company by actively participating in talent reviews and development activities for self, direct reports and next level employees
Directs multiple programs supported through responsibility for ensuring delivery of end results and shared responsibility for budget management and accountable for resource planning
Ensures risk management controls and processes are in place and aligned to the Citi standards and is adhered to by the program
Represents the business cluster/geography to company and client meetings, events and corporate affairs, as needed

AIS Operations Senior Associate Resume Examples & Samples

Manages the collection of data; confirms information is relevant, correct and professional for regularly scheduled meetings
Reviews financials and headcount regularly to ensure commitments are on track and opportunities are known and addressed
Experience in project management and ability to influence others to achieve stated objectives
Proven ability to lead and influence across a matrixed environment; proven ability to assist in implementing solutions and delivering against timeframes and budgets
Proven experience coordinating multiple assignments simultaneously and completing assigned tasks accurately and on a timely basis. Must demonstrate a strong attention to detail with excellent organization skills. Expected to cite examples of organization and time management/methods used to manage or prioritize workload demands
Sensitivity to regulatory as well as risk and control matters
Possesses and displays excellent written and verbal communications skills; including experience conducting formal presentations to potential fund clients
Demonstrated ability to effectively interact and communicate with experienced staff
Extensive working knowledge of Microsoft Office products including Word, Excel, Access, Visio and Outlook (or similar email program)
Proficient in project management software such as MS Project

MYS Ctsm Kl-operations Senior Group Manager Resume Examples & Samples

Meet with ICG – Banking and Markets Senior Management on monthly basis to report KPI’s and KRI’s
Manage team leads in region in accordance with globally consistent BSU standards
Point of escalation for team leaders/case managers, relationship management team and compliance within region
Ongoing management reporting to senior management within BSU
Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity
Assist Team Leads/Section Managers in maintaining a workforce with capability to execute flawlessly
Setting, monitoring and achieving operational goals for region in accordance with global objectives, and delivering against agreed targets in terms of quality, productivity for the region
Ensure adequate capacity planning/budgeting process
Represent ICG on various KYC/AML governance committee, risk committees and technology change control board
Keep regional, global and matrix manager informed of all key achievements, risks and issues within BSU on an ongoing basis
Ensure the spread of best practice and consistency of approach across BSU departments/satellites in line with global requirements
Design, manage, and continuously optimise and improve processes of the BSU in accordance with global standards
Implement change and innovation to the region to ensure best practice
Experience in operations management
Deep understanding of efficiency metrics
Deep understanding of capacity planning, effort distribution and inventory management
Knowledge and experience in ensuring key stakeholders customer satisfaction
Deep understanding of quality measurement metrics
Management of department of equivalent size or more
7+ years experience in banking or finance
MIS and metrics and efficiency analysis skills – ability to benchmark and track performance improvement
Demonstrated effectiveness process management – in particular target setting , prioritisation and operational effectiveness
Pro-active thinking and execution abilities
Detailed oriented balanced with a strategic view
Demonstrated effectiveness in people management – in particular motivation, development, and teamwork
Manage up effectively
Ability to balance and manage varying expectations and priorities of various stakeholders

Brokerage Operations Senior Risk & Controls Analyst Resume Examples & Samples

Responsible to ensure effective remediation of non-compliant situations within the business unit through the re-design of process/controls and testing of their effectiveness
Promotes the adoption of a controls and compliance culture through training and consulting activities
Develops remediation plans for business unit management. Monitors remediation implementation
3-5 years of financial services industry experience with demonstrated experience in assessing risk and implementing adequate controls
3+ years of experience specific to information security/audits in a process and control environment
Proven success in collaborating with Internal Audit and Compliance departments
FINRA Licensing Series 7 is required
Requires a broad understanding of the business unit operations and specific processes within a financial services organization and strong knowledge of related audit, regulatory and corporate policy requirements
Strong overall business acumen (preferably operational experience)
Results driven conveys a sense of urgency and drives issues to closure, while addressing obstacles and opposition

Operations Senior Accountant Resume Examples & Samples

Journal entries
Financial statement preparation
Reconciles amounts between multiple systems
Preparation of monthly operational reports
Entry of all operating transactions to general ledger
Maintain contracts and agreements

Trade Operations Senior Administrator Resume Examples & Samples

University Education: BA or/and MA
Up to 2 years of professional experience in financial institution
Proficient in the use of Windows-based computer applications
Analytical and detail-oriented, with the ability to interpret Trade language and apply the provisions of ICC rules to the processing of Trade transactions

Operations Senior Accounting Analyst Resume Examples & Samples

Lead and develop Payment Operations unit to deliver service efficiency and process standardization that are in line with ESC Regional and country regulatory requirements
Build and retain business users satisfaction
Coach, train and develop team members to effectively align team capabilities with current and future business needs
Maintains an open two-ways communication among co-worker, subordinates, and superiors in order to achieve a conducive working environment
Generally responsible for small-sized team
Resolve day-to-day center issues independently
Manage attendance and time keeping of team members
Manage manpower staffing and resources to minimize any adverse impact to the business
Maintain a conducive working environment to maximize productivity at all levels
Promote a participative and consultative working environment
Ensure compliancy to all Citibank policies/procedures and other regulatory requirements
Experienced in handling complex transactions and payments, as well as managing small teams
Strong team player, hardworking, detail-oriented and strong analytical skill
Strong communication to include ability to manage and grow team, maintain healthy and well-balanced communication with regional and country supervisors, and to liaise with various business users
Technical skills to include MS Office and learning new applications
Proficiency in English, both verbal and writing
Organized, ability to manage time effectively and to multi-task
Possess a high level of personal integrity

Global Collateral Operations Senior Business Control Specialist Resume Examples & Samples

Managing risk items and events to meet enterprise wide standards
Identifying, debating and escalating areas of potential risk or control improvements for remediation
Proactive promotion and improvement of the departmental operational risk and control framework and culture
Execution of risk items and operational events – partnering with the line of business to identify and assess control gaps and ensure timely remediation of risks, including building out action plans and milestones
Supporting and partnering with the line of business in risk routines (coordination of audit reviews, regulatory exams, RCSAs, control assessments, etc.)
Deep dive risk reviews of existing processes in response to incidents or in support of planned functional changes
Support the implementation of QA/QC processes
College degree or related experience
10+ years experience in financial operations, preferably including collateral operations and/or operations risk and control experience
Strong risk awareness and the ability to challenge the status quo and drive change by developing practical solutions to complex challenges
Ability to interact effectively with various internal and external stakeholders (traders, credit, risk, middle office, finance, technology, regulators)

IBX Operations Senior Project Administrator Resume Examples & Samples

Performs complex and confidential financial administrative support duties related to regional IBXs; generates accurate and concise Purchase Requests in accordance with standards; and supports and conducts periodic budget, work order, and project status reviews with appropriate stakeholders
Prepares and validates accuracy of purchase requisitions, and tracks expenditures and funding status of resulting purchase orders
Establishes and maintains comprehensive project files
Initiates reporting/process changes to improve business visibility/efficiency
Provides ad-hoc financial, operational, and maintenance reporting upon request
Provides budget/forecast vs. actual flux analysis for regional sites
Leads annual budgeting and monthly/quarterly re-forecasting process for region
Coordinates and manages visits for site vendors
Coordinates audit and incident reports
Arranges, coordinates and attends staff and other meetings while maintaining notes, minutes and follow up
Performs other duties as assigned by regional and site management and/or as requested by other team members
Strong analytical and quantitative skills. Able to provide sound recommendations to help internal/external customers achieve their business needs
Able to leverage applications in SharePoint, mobile computing, and MS Office Suites to drive reporting/business efficiencies
Strong written and verbal communication skills in all exchanges with internal/external customers. Able to comfortably speak to and lead small-group discussions
Well-organized, self-starter with excellent problem solving skills
Minimum 2 - 4 years of Finance experience, preferably in Accounting / FP&A / Corporate Finance
Proficiency in Excel required. Familiarity with Hyperion and Oracle preferred. Working knowledge of Maximo a plus

Global Laboratory Operations Senior Director Resume Examples & Samples

Experience in biological, chemical, microbiological and engineering methods ideal
Knowledge of Method Validation guidelines, GLPs, GMPs, FDA, ISO, MDD regulations
Experience with FDA and other MOH inspections
Talent management experience – Finding, developing, retaining top technical talent
Demonstrated ability to standardize the way people use the data (interpret the grey areas) to ensure that we are not committing alpha or beta errors
Experience and ability to implement the right metrics to measure performance (performance, financials, etc.)
Experience with turning around an organization and sustaining the results – developing a plan and achieving results over an extended period of time
6 Sigma Black Belt a plus
Sense of urgency. Ability to navigate barriers. Ability to influence people
BS in scientific discipline and advance degree required (MS or PhD)
MT,GLP/GMP management experience preferred
15+ years in laboratory management with increasing scope, including global responsibilities, in multiple companies

Operations Senior Resume Examples & Samples

Coordinate strategic programs, provide templates and implement best practice methodologies
Provide business & financial transparency through specialized reporting and the monthly Business Monitoring
Ensure compliance of business with various standards
Work closely together with internal SAP teams (such as P&I, GSS, Corporate Controlling, HR, IT, Purchasing, Legal, GRC, etc.) to further strengthen our grown network of strong trustful relationships
Provide simple but meaningful KPIs to ensure that we provide world class processes inside SAP
Ensure successful overall organization design & employee engagement within
Oversee Capacity and Skill Management
Constantly revisit and challenge existing processes across the team with the goal to simplify processes and ensure our operational backbone scales with the expected growth
Serve as trusted advisor for all internal stakeholders and senior management
Support preparation of internal & external presentations to senior management & customers
Participate in strategic driven initiatives
Broad and in-depth knowledge in application management
Superior Program / Project management expertise
Excellent analytical skills (Budgeting, Forecast, Review Actuals etc.)
Strong customer and quality focus, high motivated and working independent
Open for new ideas and technologies, creative and willing to learn from others / other companies
Proactive thinking, good sense of responsibility, flexibility, team player
Strong communication & networking skills as well as highly developed written and oral communication and presentation skills in English
High ambition and focus on results and execution
Proven record of excellent performance
Excellent verbal, communication and board/executive level presentation skills in English and German
Strong positive energy & willingness to “roll your sleeves up and get things done” to support the growth of the business
Minimum of 8 years of work experience (with SAP Applications)
Thereof min 5 years of work experience in the following areas: quality-/process- and project –management in the area of IT
Proven track record of using and applying process management- and quality tools and methods within the Core Business Processes and Applications
Experiences in leading/supporting successfully programs of all sizes including change management
Experience in communication with top management and stakeholder management

Operations Senior Team Manager Resume Examples & Samples

Monitor and assist in the overall quality of designated area including supervision, motivation, and development of associates
Communicate client expectations to associates
Identify and address performance concerns
Review and perform quality assurance audits
Monitor trends and performance changes concerning current or potential clients
Assist supervisor with daily workflow and staffing levels
Participate in goal setting, incentive programs and reporting
Collaborate with IT and Telephony on system outages/concerns
Minimum two years experience in a business-to-business and/or business-to-consumer environment required

Regional Operations Senior Director Resume Examples & Samples

Responsible for ensuring implementation of DI Values, the Social Contract, CEO initiatives and directives, and enhancing compliance with US and host country law as well as company governance procedures and policies
Serve as senior management liaison to the Host Country Government and program leadership for the area of responsibility
Provide critical support resources for programs, mentors program managers, and partners with leaders and their marketing representatives to protect and grow our core business, as well as identify adjacent opportunities and new initiatives within the region
Establish and nurture relationships with current and potential customers to ascertain their requirements and apprise them of company and program capabilities
Maintain close coordination with customers, host country ministries, and company programs throughout the region
Ensure program business initiatives are in accordance with the company’s strategic plan, policies, procedures and guidelines
Brief senior and executive leadership of developments in the region that pertain to security, business opportunities, business risk, countrywide communications issues, performance and adherence to DI’s Code of Conduct
Shape and communicate internal and external customer comments for use in program reviews and other venues to accurately reflect company’s positive performance
Oversee coordination of all licensing requirements, visas, and tax payments to the host country for company programs
Enhance security awareness and assists in risk management for all programs/personnel in the region
Provide expertise and supports the programs in all aspects of the program life cycle (pursuit identification, proposal, transition, execution, and demobilization)
Conduct audits, inspections, and assessments as may be required
Responsible for the management of all operations, business, budget, and resource expenditures of the host country Operations Office
Manage and mentor personnel, focusing on safety, quality assurance, and care
Perform other qualified duties as assigned
Connectivity through past experience and relationships. (Senior military or State Department experience in-theater or business experience)
Ability to build effective and productive relationships, obtain new business, and cultivate opportunities
Broad based pricing, estimating and planning skills
Strong background in government programs and contracts
Ability to obtain and maintain a Secret or higher security clearance
Skilled in Microsoft applications (Excel, Word, PowerPoint, etc.)
Working level knowledge of FAR and DFAR
Excellent interpersonal skills in a multicultural setting
Outstanding written and spoken communication skills
Successful track history of the following competencies
Creating the Future
Delivering Results
Leading with Character
Inspiring Commitment
Build Through Teamwork
Fifteen (15) or more years in related or applicable program, business development, or technical/ operational skills. Ten years in a managerial role preferred
Experience with Middle East customs, and with coordinating with high-level Host Nation, USG, and International Agency personnel
High level military, diplomatic and/or police education

Operations Senior Technician Resume Examples & Samples

Business-related Associates Degree; prefer Bachelors Degree with financial emphasis
3-5 years Operations Processor or equivalent experience
Ops Professional 99 license; Prefer progress toward Series 7 license and insurance license
Solid understanding of rules/regulations and Stifel policies that pertain to the department
Effective communication skills and able to relay information well in both written and verbal form

Operations Senior Is Systems Analyst Resume Examples & Samples

Works with executive and senior leaders to create and maintain an operating plan to achieve the strategic vision and operating platform that defines the people, processes, tools, and technology
Partners with business and technology partners to elicit, analyze, translate, and document business requirements into technical requirements
Analyzes, documents and tests program development, logic, process flows and specifications
Partners with business partners to conduct user acceptance testing
Documents user manuals to describe application installation and operating procedures
Coordinates the project resources to ensure that projects are delivered on time and within budget
Act as a mentor for the more junior positions
Possess a University (or higher) degree in Computer Science, Economics, Business or related areas
Be comfortable communicating in English language on day-to-day basis
In depth knowledge in manufacturing factory systems, including integration of multiple layers and specific hardware and software, like process control area, instruments and factory mobile devices (scanners)
Experience in the end to end supply chain and manufacturing process including but not limited to Production Planning, Purchase to Pay, Quality Management
Understanding of SAP features in ECC 6.0
Service Management (ITIL certification is a plus)
Project Management'
MS Product Suite
Business/technical writing skills
Design, development, implementation, testing, support and project management for

Business Operations Senior Director Resume Examples & Samples

Identify needs, prioritize, and design/shape new projects; assess new project requirements against existing priorities and workload
Lead programs and projects through their full lifecycle including planning, control, scheduling, and financial and performance monitoring
Manage inter- and cross-program dependencies and conflicts
Translate Strategy into Operational Plans and support enterprise-wide strategy implementation
Facilitate and support process improvement and business process reengineering efforts in critical areas directly impacting product development, client experience, sales, and revenue recognition
Develop metrics to monitor and measure performance
Lead M&A diligence and integration efforts
Create and support templates, standards, processes, and procedures necessary to produce deliverables
Facilitate team meetings, working groups, governance teams, and other meetings with key stakeholders
Apply best practices for operational excellence across all programs and initiatives
Ability to drive solutions to tough problems, in a time compressed environment
Drive for continuous improvement and ability to achieve best-in-class operations
Strong relationships internally, across the range of SLT members to individual contributors
Work in a PMO-based matrix role, including driving and leveraging consulting support
Deep analytic skills, data-driven decision-making, diligence and risk assessment
Manage program managers/leads directly or indirectly across each of the major disciplines
BA/BS in Business, Engineering, Social Sciences, or related field
15 + years project management experience – PMP certification a plus
Proven experience managing large-scale system implementation, transformation initiatives, integrations and/or other programs
Strong organizational skills and an entrepreneurial drive with track record of developing high-performing organizations
Experience in process improvement including methodologies, root cause analysis, and industry best practices
Short and long term planning abilities
Solid understanding of business analysis and requirements management
Experience in budget formulation and financial management
Experience in performance management and reporting including executive dashboards
Excellent communications, both verbal and written
Expert knowledge of MS Office Tools
Ability to effectively manage time, prioritize work, multi-task across many assignments, and delegate
Experience with Sales operations and systems such as Salesforce, CRM, CPQ, order services (financials, order management, procurement) strongly preferred
Knowledge of Enterprise Systems, such as Oracle Fusion and PeopleSoft
Master’s Degree strongly preferred
Excellent interpersonal skills and organization skills
A strong desire to learn and expand their leadership skills
Able to work autonomously and exhibit excellent judgment
Solid presentation skills, ability to effectively influence. Ability to multi-task and switch between tasks quickly and smoothly

Payer Operations, Senior Associate Resume Examples & Samples

Delivering significant business results that utilizes strategic and creative thinking, problem solving, individual initiative and the following abilities
Leading project work streams, emphasizing the ability to build solid and collaborative relationships with team members and also work autonomously with little direction
Communicating effectively in written and verbal formats to various situations and audiences
Managing and conducting quantitative and qualitative benchmarking and primary and secondary analyses of large and complex data

Servicing Business Operations Senior Resume Examples & Samples

Performs analyses of the business goals, objectives and needs of the general business environment for the appropriate BKFS segment, division, group or line of business
Performs research and analysis to support business operations and presents findings to manager or, depending on level, the project leader
Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency
Identifies and implements best practices and suggest how to improve current practices
Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI
Analyzes and documents business processes and metrics and identifies improvement opportunities
May provide coaching and/or guidance to less experienced Business Analysts
May prepare reports for financial and P&L analyses
Based on direction from senior leadership, obtains information from key stakeholders, managers and business partners to support programs, projects and initiatives
Prepares management level reports including activities, summaries, analytics and plans for the area
Support project teams and managers by identifying risks and escalating concerns to senior management after making appropriate, realistic and timely decisions based on consideration of facts and alternatives
Provide transparency with respect to program issues and risks
Recommend and implement strategies for effective and efficient operations
Provide management reporting and analysis on the financials for each product owned by the Senior Manager (Profitability and Expense management)
Develop client presentations
Prior Mortgage Servicing or Home Equity experience highly preferred
Functional knowledge in the following area(s) may be preferred or required
Knowledge of BKFS products and services preferred
Knowledge of general business operations, operations, and structure
Knowledge of mortgage and home equity servicing industries and/or financial services industry preferred
Knowledge of basic analysis principles
Excellence in standard office software, such as MS Office (Excel, Outlook, etc.), Visio, etc
Excellent verbal and written communication skills to audiences of various levels in the organization and at client organizations (e.g., executive, management, individual contributors)
Willingly shares relevant knowledge and expertise to other resources
Ability to work independently while delivering high-quality work and meeting planned deadlines
Is resourceful and proactive in gathering information, sharing ideas, and suggesting new solutions both internally and to clients (as applicable)

Servicing Business Operations Senior Resume Examples & Samples

Prepares management level reports including activities, summaries and plans for the area
Supports project teams and managers identifying risks and escalating concerns to senior management
Makes appropriate, realistic and timely decisions based on consideration of the facts and alternatives
Performs with transparency with respect to program issues, risks and recommend/implement strategies for effective and efficient operations
Communicates effectively and proactively with management ideas and recommendations for optimizing business operations, resources and fixed capacity
Provides weekly, monthly, quarterly management reporting, analytics and business management deliverables
Develops client presentations

Securities Operations Senior Resume Examples & Samples

The ultimate settlement of all Freddie Mac Mortgage-Backed Securities (MBS)
The initial settlement of Freddie Mac Giants, REMICs, Strips and non-standard projects
Interpretation of daily reports
Adhere to and maintain detailed procedures using various systems and databases
Support initiatives related to new products
Generate monthly management reports
Respond to inquiries from MBS investors
5-7 years related work experience
Ability to generate data queries via MS Query
Analytical & critical thinking skills
Ability to work in a team & collaborate to find solutions to complex problems
Prior people-management experience preferable

City Operations Senior Executive / Executive Resume Examples & Samples

Partner Acquisition – converting competitor’s supply by getting their database and conduct necessary calling activities
Partner Experience – Conduct training session to drivers and track their training record
Be mystery passenger to ensure the quality of drivers & ride experience
Initiate, support and manage the development and execution of the marketing campaign and activities to both supply & demand
Multi-task on finance and administrative activities whenever necessary
Track, monitor and highlight key improvement areas on a regular basis to City Coordinator Team player and work well under pressure
Must be located in respective cities
Candidate must possess at least a SMU or Diploma degree in Communication, Business Studies/ Administration/ Management or equivalent
At least 1 year of working experience in the related field is required for Executive and 3 years for Senior Executive
Computer proficiency i.e Microsoft office, internet / browsing, email, etc
Highly develop interpersonal skills
Dedicated, ethical and determined person
Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed time frame

Global Securities Operations Senior Associate Resume Examples & Samples

Collateral production and oversight of daily margin calls and fail management
Local currency balance monitoring
Maintain awareness of industry changes and their impact on the collateral process
Facilitate margin process with brokers via phone, email, and electronically
Resolving escalated settlement issues with custodian banks and brokers
Participation in small to large size projects related to various department and/or regulatory initiatives
Work hours will start between 7 AM to 9 AM and end between 4 PM and 6 PM. Overtime and schedule flexibility may be required
Experience in finance, accounting, or investment operations role
Experience in post trade, fail management, and collateral management is highly desired
Ability to meet daily deadlines and demonstrate excellent attention to detail
Strong control mindset, intellectual horsepower and drive for results
Ability to learn various trading related systems as well as proficiency in Microsoft Office applications including Word and Excel

Operations Senior Resume Examples & Samples

4 years of experience with manufacturing project management, integrated master scheduling and cost management
Ability to obtain and/or maintain a DoD Secret security clearance; U.S. Citizenship status is required as this position needs an active U.S. Security Clearance within 1 year of start date
Business and finance knowledge to establish business value and return on investment justification
Knowledge in manufacturing system technologies
Flexible thinking skill set that focuses on ability to adapt to new strategic challenges
Interpersonal and team leadership
Expertise with emerging technologies – robotics, additive manufacturing, digital manufacturing, predictive analytics, smart factory and common factory test platforms
Working knowledge on retiring risk and capturing opportunity

Asset Management GIM Operations Senior Controls Manager Resume Examples & Samples

Global Investment Management which is a leading investment manager of choice for institutions, financial intermediaries and individual investors worldwide with a clear focus on managing client assets and delivering strong risk-adjusted returns. With over 300 different strategies, Global Investment Management spans the full spectrum of asset classes, including equity, fixed income, cash liquidity, currency, real estate, hedge funds and private equity
Experience performing deep dive reviews to identify process and control gaps. Controls awareness experience
Must have excellent analytical skills, in addition to strong interpersonal and communication skills to bring drive, energy and enthusiasm to lead a large and diverse team and collaborate across business areas
Proactive control and risk management, addressing gaps in processes and escalating issues to benefit the business and clients in a dynamic environment
Drives critical thinking and proactively seeks out best practices

El Paso Cashiering Operations Senior Administrator Grade Resume Examples & Samples

Depositing funds to client accounts, reviewing check deposits for acceptability and risk – interpret and apply judgement to various requests received
Review and key specific fields related to check deposit transactions to facilitate client’s cashiering needs as well as provide an exceptional client experience
Utilize a passion for client service, positive energy, and problem solving skills to assist Schwab clients with their check deposits as well as performing detailed research and follow-up, via outbound calls Create correspondence to clients related to returned check deposits, place outbound calls to clients to review exception items and handle inbound calls from clients who are returning calls to the Schwab Cashiering Team Work in a fast-paced, high volume, and deadline driven environment utilizing multiple systems to move deposits through to completion
Demonstrate flexibility and work collaboratively with other team members locally and across sites to deliver high quality service and meet internal and external client expectations
Manage multiple tasks effectively by balancing high productivity with excellent service quality Those hired into this position may also help in other processing areas with functions requiring comparable qualifications
1+ years of experience preferably in the financial services industry, in an operational or client service role or equivalent education
Ability to work and learn in a high volume, fast paced, team oriented environment
Proficient technical skills, including knowledge of Windows, internet searching, database systems, and email
Excellent communication skills (English) both verbal and written
Flexible with regard to both schedule and role as both may change with little notice in response to business demand
Passion for working in a team environment – contributing toward departmental and team goals and objectives
Positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics
Prior experience working in a dual monitor environment and the ability to utilize multiple open programs at one time – a plus
Enjoy working in a structured environment during specified hours as determined by business need
10 key experience a plus

Operations Senior Team Manager Resume Examples & Samples

Enforce daily service objective performance goals
Ensure performance goals and met to pre-established expectations
Develop and manage all support staff working with Operations
Ensure Quality Assurance feedback is obtained by all telephone representatives for training and quality improvement purposes
Administer performance appraisals and corrective action as required
Hold Team Managers accountable for high level of professionalism, maturity, and ethical behavior
Oversee the selection and training of all subordinate personnel, in coordination with the People Department/Team Managers
HS or GED required, Associates degree or two years of college coursework within specific subject related to job functions preferred
Considerable experience in management and operations management in a customer service or call center environment required
Excellent communication / interpersonal skills required
Ability to multi task in fast paced environment required
Flexibility- versatility in problem analysis –resolution is required
Knowledge of interviewing and selection process required

Building Operations Senior Assistant Resume Examples & Samples

Under supervision, complete a wide range of Workplace Solutions specialist facility and building management services such as asset management, engineering, building and maintenance services, cleaning, mail delivery and logistics and/or storage services, etc
May execute/oversee the regular scheduled maintenance and unscheduled repairs of infrastructure and equipment (for example, heating, ventilation, lighting, air-conditioning, plumbing & sanitation, power, security, fire & life safety equipment and elevators/lifts.)
May execute/oversee the activities required to ensure interiors are of a sufficient standard as defined by Accenture policies and standards (for example, décor, painting, furniture and fittings—such as doors, blinds, etc.)
May execute/oversee the energy utilization and activities to reduce energy consumption and the collection and disposal of waste materials in accordance with Accenture and local policy
May execute/oversee the purchasing, maintenance and disposal of company Workplace assets, in line with Accenture and local policy
May oversee the delivery of cleaning services within the facility, managing the relationship with the vendor and ensuring standards for cleanliness are adhered to
May execute/oversee the delivery of inbound and outbound mail and courier services
May execute/oversee the delivery of storage services (retrieval, return and/or destruction of documents) for day visitors, permanent residents and the provision of offsite storage, according to archival guidelines and working together with Records & Information Management
May perform administrative duties according to location guidelines
May carry out instructions for security, fire, health and safety and maintain records
May contribute to the preparation of daily, weekly, and monthly reports
Technical degree
Basic English level
Good organizational skills with attention to detail
Previous experience using a computer, knowledge of Word and Excel applications

Bio Operations Senior Submissions Manager Resume Examples & Samples

Prepare and manage CMC sections for Post Approval Supplements, Filings to Wave 2 and 3 Markets, CBE 30s etc., Responses to questions from regulatory agencies
Lead the process of critical review of development and regulatory documents and incorporating multiple internal and external reviews into quality documents
May have direct supervisory responsibilities over service providers and junior staff
Provides CMC Regulatory product submission strategy, proactive risk management and tactics for lifecycle changes and submissions
Works in partnership with global stakeholders across AZ, including Reg CMC, Development, Marketing Companies and Operations
Manages a team delivering timely submissions of post approval CMC documentation
Coordinates assembly of submission-ready components to support lifecycle submissions
Reviews and approve regulatory CMC documents on behalf of CMCRC
Gains cross-functional approval for delivery of the documentation to Global Regulatory Affairs for worldwide use in regulatory submissions
Provides Regulatory Intelligence to support the operational and tactical regulatory CMC contribution and direction to AstraZeneca product and project teams in support of drug products throughout the life cycle
Ensures manufacturing sites are notified of health authority approvals
Ensures that all relevant electronic systems are updated and maintained in alignment with regulatory submissions and commitments
Builds networks and processes to ensure that learning from own projects are shared with other colleagues within the department and other relevant project/product teams
Ensures compliance with departmental and company standard operation procedures and processes
Contributes to the development of new guidance, policy and processes
7-12 years of biopharmaceutical industry experience, including 2+ years of writing experience. Experience with electronic submission systems, editing and reviewing large documents is required
Background in biologics such as monoclonal antibodies and/or vaccines
Must have strong written and oral communication skills
Knowledge and understanding of FDA regulatory requirements and ICH guidelines
Experience in working with Style guides and electronic submission systems
2-4 years of direct supervisory experience in similar position is preferred. Experience preparing CMC regulatory documents and manuscripts is desirable
Strong leadership skills and experience leading cross-functional, international project teams

VCE Operations Senior Engineer Resume Examples & Samples

1700 with shift and on-call work required to assist with after-hours maintenance activities
Bachelor’s degree in STEM field and 15 years of relevant experience
Must have a current VCP, VCAP, VCDX, or Cloud Design certification
Must have expert level experience with various virtualization technologies such as HP Virtual Connect, HP Flex modules, and VMware products
Experience working with storage such as EMC VMAX storage arrays and networking configurations
Must have proven ability to utilize standard Microsoft tools (Visio, Word, Excel, PowerPoint) to produce documentation and briefings for a variety of audiences with technical knowledge ranging from novice/user-level to advanced/engineering-level
Must have a strong analytical background with accompanying troubleshooting skills
Strong communication skills also required
Per DoD 8570, candidate must have a Security+ certification
Must have a DoD Secret security clearance
Previous experience with Remedy ticketing systems
Previous experience with VMware vCloud Automation Center (VCAC) and/or vRealize Automation, vRealize Operations Manager, and vCenter LogInsight
Networking certification such as CCENT or CCNA
Ability to quickly adapt to new situations, a strong commitment to a team environment, a capacity to work with little supervision and the willingness to learn new technologies
Scripting experience w/ Microsoft Powershell and vSphere PowerCLI

Laboratory Operations Senior Associate Resume Examples & Samples

Manage the materials, reagents and supplies areas for all laboratories, including preparation of stock solutions, and setup of materials and instrumentation for everyday laboratory work
Manage the warehouse inventory using computerized materials management information system; manage the weekly cycle count. Manage all lab supplies, reagents and chemicals that need QC
Create and maintain min/max levels within NetSuite, to ensure stocking of materials, supplies and reagents with appropriate back-ups; create and manage records of all non-inventory store materials
Maintain equipment and make sure all calibration is up to date, primary POC with vendors for procurement, installation and repair of instrumentation. Manage the pick-up, storage, and disposal of equipment and supplies
Work with vendors and internal & external collaborators to ensure products are correct and arrive on time
Coordinate for all team members purchase orders, confirming product catalog number, quantity, cost, delivery address, and delivery time; update purchase orders in the materials management information system
Manage the pick-up of all study samples and coordinate shipment to partner teams for analysis
Set up and manage the storage and recording of assets and project materials, including the banking and cataloguing of biological samples
Lab Safety Officer, including coordination of training, overseeing of EH&S best practices, and upkeep of EH&S records including coordination and documentation of quarterly review meetings
Manage all lab waste (bulk, recycle, chemical and biohazardous materials)
Facilities manager for the buildout and upkeep of Adaptive Therapeutics new facility, including the implementation and execution of the actual move

Business Operations Senior Mgr Resume Examples & Samples

Master's degree in Business, or related field, from an accredited college
Minimum of 3 years in a leadership role
Strong business operations/program controls PPMP/EVM experience
Large proposal experience
FP&A experience
Strong, positive interpersonal skills
Ability to obtain a Top Secret clearance
Fixed Price contract experience
Technical background helpful and/or ICE experience

Landside Operations Senior Mananger Resume Examples & Samples

Leadership: Establish and lead a team that manages NA landside operation. Foster strong and positive team spirit and develop team capability to deliver outstanding performance
KPI owner: Own landside operations KPI and metrics. Proactively manage the in-scope OTIF (on-time-in-full) performance with scalable operational capability in place
Cost Reduction: Identify and drive cost reduction opportunities for landside operations via improved LSP efficiency and reduced accessorial charges. Drive or support procurement team’s sourcing of landside LSPs
Lane/product strategies: Ensure cross functional alignment with import operation strategy. Propose or support relevant new lane and new product launches that add values to customers and/or Amazon. Jointly design and implement optimal operation models for different customer segmentations (e.g., FBA, device, etc.), service level agreement (SLA), service models (fulfill to order vs. fulfill to stock), and Inco Terms; seek synergy in the varieties for efficiency gain. Collaborate with NA Retail Direct Import team to drive efficient and effective direct injection to existing NAFN
Ops and Tech SME: As the SME for the landside operation, possess deep understanding how business requirements are delivered by Amazon’s tech solutions. Serve as SME for GTN and XBTMS. Provide BRD or feature requests to ensure tech support for relevant operations scalability
Bachelor’s degree from an accredited university in supply chain, import/export management, trade compliance, or similar field
Expert knowledge in landside operations within NA region, including but are not limited to: terminal handling, drayage, CFS operation, intermodal or trucking line haul. Working knowledge of import/export operation, tariffs, rates, and carrier management. Proven track record to manage vendors and third party logistics providers to drive their performance
Proven analytical thinking, ability to convert strategy to operation, continuous improvement capability, project management skills, sensitivity to details, and exceptional organizational skills
Advanced degree (MBA, MS) in supply chain, import/export management, trade compliance, or similar field
Multi-language skills is preferred although not a must (Chinese, Spanish, or some European language)

Claims Operations Senior Resume Examples & Samples

Research and analyze contractual issues and develop documentation to assist both internal and external clients in the consistent interpretation and administration of proprietary contracts with minimal supervision and direction
Interpret governmental regulations and federal guidelines to ensure compliance and consistency within the Claims Operations group
Contribute to the development of general procedures
Ensure the timeliness and accuracy of Kaiser Permanente Contractual documents
Utilize the assigned technology platform to review, audit, and maintain functional databases and identify inconsistencies
Research operational issues, prepare analysis, make recommendation, develop and implement solutions based on information from internal and external sources and clients
Facilitate and lead cross-functional teams to develop or maintain new processes/policies/programs to support business operational needs
Bachelor's degree in related field preferred, OR four (4) years of experience in a directly related field

Ticket Fulfillment Business Operations Senior Associate Resume Examples & Samples

Possess an aptitude to quickly learn a wide variety of software programs as well as other computer systems
Possess self-motivation to identify and complete tasks
Detail oriented with a focus on accuracy and timeliness
Exercise discretion and good judgment when dealing with confidential information
Communicate effectively with Cast Members and Guests
Work independently as well as partner in working relationships
Working knowledge of ATS, SharePoint and MicroSoft Office
Earned a high school diploma or equivalent

Securities Operations Senior Resume Examples & Samples

Communicate with Trustees on a monthly basis to administer non-standard securities
Follow and maintain detailed procedures using varied and complex systems and databases
Assist with project management work for new initiatives
Assist associate and professional team members when issues arise
Working knowledge of mortgage backed securities
Knowledge of SQL, VBA, Intex
Advanced Studies/Degree

Ambulatory Operations Senior Director Resume Examples & Samples

Oversees the day-to-day activities of the Urgent Care clinics through the clinic leadership at each site, ensuring a high level of productivity. These functions include, but are not limited to, scheduling, billing, account receivable, patient records, telecommunications, transcription, radiology, and clinical services. Serves as a liaison to corporate departments that provide and/or support these services. Continually monitors the functioning of the clinics and revises operations as needed. Serves as an active member of senior leadership team and is collectively tasked with strategic oversight of the urgent care and retail platform. Provides oversight for revenue and expense management and driving financial performance. Provides leadership to mid-level management ensuring operational effectiveness and a high level of productivity. These functions include, but are not limited to, mid-level management retention and internal recruitment, oversight of all aspects of site level billing functions, information technology, radiology, laboratory, and non-provider clinical services. Serves as the representative to corporate departments that support or provide these services including internal and external venders. Continually monitors performance of zone managers and recommends revision of policies and procedures as needed
Develops and implements a system to ensure that established policies, goals, and objectives are achieved and in compliance with practice, facility, and system policies and procedures, standard practices of the profession, and related local, state, and federal codes and regulations
Manages and develops efficient systems that provide for quality patient services and overall patient satisfaction. Resolves any patient concerns that are not resolved at the on-site leadership level. Formulates and establishes strategic initiatives aimed and quantifying and evaluating patient concerns at department levels
Facilitates the assimilation of newly hired clinical staff into the Urgent Care setting. Works collaboratively with leaders in other markets to help assimilate affiliating practice into market and/or current clinic operations. Establishes and maintains effective communications and working relationships with provider and physician leadership. Responds to staff and provider concerns and provides problem resolution as appropriate. Formulates and implements staffing models across the platform. Drives strategy and effective models of assimilation into local markets and other Banner stakeholders. Partners directly with extra-department physician and administrative leaders to further strategic initiatives relating to system growth
Develops and submits the annual operating and capital budgets with input from Urgent Care leadership. Ensures adherence to established annual budgets. Reviews and recommends capital equipment and facilities requests. Develops and implements productivity action plans to meet productivity benchmarks for Urgent Care operations
Participates in the development of a marketing plan in conjunction with regional leadership team. Ensures the efficient implementation and evaluation of the marketing plan as needed
Provides effective leadership for development of a cohesive team. Trains, coaches, motivates and conducts performance evaluations for direct reports. Works directly with CEO to formulate employee engagement strategy. Establishes cohesive, team oriented atmosphere aimed at achieving maximum employee engagement cross entire platform

Securities Operations Senior Resume Examples & Samples

Create monthly departmental management reporting for submission to the division (vendor management reporting, monthly reporting book, capacity, daily/weekly/monthly production, QC, performance results, project status reporting)
Support providing adhoc requests that come in for data and reporting for the department
Assist with development and configuration of SharePoint 2010 document libraries and lists
Communicate with internal and external business partners to resolve issues
Review exception reports related to processes

Rohq-esc-operations Senior Accounting Lead Analyst Resume Examples & Samples

GCB aligned category leads and sourcing managers in global functions
EMEA and APAC regional category leads and sourcing managers functions and
EMEA and APAC country sourcing managers
ESC support functions including eServices, operations, risk and controls, analytics’ and third party utility (TPU)
Cluster leads and country ESC heads
Business Stakeholder Engagement, Collaboration & Category/Sourcing Leadership
A category manager and sourcing subject matter expert, bringing valuable market insights to supported business units
Analyze business data, processes and market trends to determine opportunities that can be achieved through influencing supply or demand levers of services
Influence decisions around sourcing strategy, supplier selection and leads the negotiation and contracting process for product acquisition
Identify and drive cost reductions, supplier consolidation, service delivery improvements, process efficiencies, risk mitigation and standardization across GCB businesses in APAC and EMEA
Establish reputation within the sourcing organization and business units as expert
Develop and grow relationship with business unit stakeholders promoting and expanding ESC’s influence within GCB categories
Contribute to all administrative requirements including approved supplier program, supplier diversity, contract management system, procure-to-pay system, and all relevant metrics and reporting
Deliver all required management reporting, both repeated and ad hoc as required to provide quality information in a timely manner, including maintaining up to date and accurate systems records
This position interacts with all levels of management, including senior management, at both Citigroup and at supplier level
Actively partner with the appropriate internal organizations e.g. legal, risk, compliance
Fundamental is extensive experience in strategic sourcing [and outsourcing]
Proven executive stakeholder management and influencing skills
Experience and success in leading strategic sourcing programs and program management
Demonstrated track record in complex deal structuring, negotiations and contracting
Ability to manage large dollar, time sensitive, vendor negotiations
Experience in several of the following spend categories: Advertising & Marketing, Customer Loyalty, Print, Cards,
Distribution, Banking and Financial Services Operations, Outsourcing
Sourcing experience in a large, multi-national organization a must
Understanding of various Consumer Bank products and operations is preferred
Previous experience in leading cross functional, multi lingual and offshore teams, obtaining consensus in complex activities that crossover departmental, geographic and business entity
Knowledge of ERP systems and eProcurement tools such as Oracle, Procure-to-Pay, eAuction, eRFX, etc
Process improvement skills an advantage
Advanced relationship management, influencing and persuasion
Ability to work collaboratively with a global mindset, leading across direct/matrix reports, and remote workers in countries globally
Excellent personal communications skills (Written and Oral)
Excellent Negotiation skills
Advanced Experience with Excel a plus
Excellent numeracy skills, financial/accounting skills is a plus
Strong administrative and analytical skills
Drive & Determination
Advanced Team working Skills
Bachelor degree or equivalent experience, MBA preferred
Certified Purchase Professional such as CPM or CIPS is a plus
Minimum of 5 to 10 years in sourcing and leading complex deal negotiations
Contract and Vendor Management experience
Demonstrated success in achieving savings objectives and other performance metrics

Operations Senior Team Lead Resume Examples & Samples

Education and/or Experience High school diploma or general education degree (GED) preferred; At least two years relevant experience required
Computer Skills To perform this job successfully, an individual should have knowledge of Inventory software; Order processing systems; Task Manager, Spreadsheet software and Word Processing software
While performing the duties of this Job, the associate is regularly required to talk or hear
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Administrative Operations Senior Associate Resume Examples & Samples

Provides organizational administrative operations support through routine and varied activities that support a specific customer account or internal need
Interacts with customers, both internal and external, and may provide increasing levels of support on programs, projects, reporting, confidential materials handling, and issue resolution as experience progresses
Adept at administrative operations support performing various role tasks (mail, file services, reporting, project support, and general account support activities)
Interacts frequently with customers in relation to the supported area, both internal and external
Provides a higher level of support on programs, projects, reporting, filing (electronic and hard-copy), confidential materials handling, and issue resolution through experiences performing the role
May perform quality audits on related administrative operations work in support of customer services delivery

Securities Lending Operations Senior Administrator Resume Examples & Samples

Minimum education to GCSE level or equivalent - 5 passes (including English and Mathematics), and 2 A-Levels or equivalent
Degree Peferred
Strong desire for excellence with a conscientious approach
Proactive nature
Results Focused
Well organised and focused in order to meet deadlines and client expectations
Strong written/verbal communication
Risk aware
Strong Client Service ethic
Intermediate MS Excel/Word
Strong Numerical skills
Previous experience in similar role is essential

Operations Senior Mgr Resume Examples & Samples

Provide consistency of outsourcing practice across regions, functions and suppliers
Ensure effective & balanced supplier and internal relationships
Foundational processes to support metric, forecasts, budgets and invoice management across suppliers
Monitor supplier performance parameters; metrics, workload forecasts, surveys, scorecards & document management
Standardize supplier processes and infrastructure to support GRAAS
Lead appropriate governance structures across supplier types
Develop periodic executive management operational review and provide input into materials
Identify, resolve, track and document issues; resolve business / financial / productivity or site operations issues with suppliers
Oversee the design and publishing of surveys and scorecards as needed
Lead recommendations and create new processes that are aligned to defined results
Implement best practices across supplier types and teams within Amgen, monitoring of completion of work in accordance with service level agreements (SLA’s) and contracts, and developing and implementing CAPAs
Oversee financial oversight activities to include annual budget, periodic estimates of budget, and workload estimation activities; convert workload estimates into financial estimates

Accounting Operations Senior Associate Resume Examples & Samples

Bachelor's Degree in Accounting or Finance required
Entry level position; 1+ years relevant work experience
Strong Microsoft Excel skills necessary
SAP experience preferred, but not required
Ability to manage multiple priorities to meet deadlines
Detail oriented and strong analytical and problem solving skills
Strong self-starter and positive team player
Ability to begin navigating the organization and interacting with varying levels of individuals across multiple functions

Operations Senior Associate Resume Examples & Samples

Lead team in quarterly reporting process for group of private equity fund of funds and supervision of all cash activity
Work closely with the operations team to improve and automate the current processes and procedures
Work independently and with a team
Set priorities and organize work to meet strict deadlines
Communicate effectively in both oral and written forms
BA/BS in business finance or accounting discipline related degree
5-10 years of relevant work experience
Good understanding and knowledge of finance and accounting
Working knowledge of and experience with Microsoft Excel
Proven ability to multi-task and prioritize various duties
Strong quantitative skills and attention to detail
Willingness to learn new technologies and new ways of approaching projects
Financial reporting experience
Relevant experience in investment management industry
Working knowledge of SQL and Visual Basic

Operations Senior Team Manager Resume Examples & Samples

Running of floor to include answering questions, handling system downtime and meeting AUX metrics
Creation of a sales environment through floor games and activities
Weekly scan and daily coaching goal per CCP
Feedback and tracking of performance impacts – positive and negative – for Operations Manager (attendance, AUX, product specific, etc.)
Yearly agent appraisals
Participation in client calibration sessions, visits and trainings
Interview and selection of new hire candidates
Miscellaneous as required
Shift flexibility and strong work ethic to include attendance
3+ years’ experience in call center environment
2 years supervisory or manager experience

Brokerage Operations Senior Risk & Controls Analyst Resume Examples & Samples

Create/maintain the Standard Operating Procedures (SOP) and Written Supervisory Procedures (WSP)
Serves as Subject Matter Expert (‘SME’) regarding regulatory and compliance issues, effectively communicating complicated financial concepts to management, peers, auditors, regulators and others
3+ years of financial services industry experience with demonstrated experience in assessing risk and implementing adequate controls
1+ years of experience developing short and long-range risk management plans that are comprehensive, realistic and effective in meeting goals and integrating plans across brokerage operations business units
1+ years of experience in drafting Written Supervisory Procedures and other procedural documents

Securities Operations Senior Resume Examples & Samples

Generate data queries for daily and monthly reporting for Issuance and interpret daily reports
Review exceptions reports related to processes
Support providing adhoc requests that come in for data and reporting
College Degree or equivalent experience; advanced studies/degree preferred
Typically has 5 - 7 years related experience
Experience with Microsoft Office Applications (Word, Excel, Access, PowerPoint)
Experience with business process reporting, analysis, and project management
Self- Motivated
Detail Oriented and strong organizational skills
Analytical & Critical Thinking Skills
Able to understand business needs and determine potential solutions
Knowledge and experience with SQL and VBA

Operations Senior Unit Manager Resume Examples & Samples

Demonstrated ability to lead, coach and develop team members
Demonstrated ability to apply business acumen/other related experience to successfully resolve operational issues
Demonstrated ability to communicate complicated scenarios to individuals and management team members via various forms of communication
Build and maintain effective working relationships with internal teams and external business partners such as Agents, Administrators and Dealers
Ability to analyze data, draw meaningful conclusions and develop appropriate action plans
Ability to effectively manage work and resources in a high pressure, rapidly changing operations environment
Process thinker who understands and can effectively manage business / process interdependencies
Strong Microsoft Excel, intermediate proficiency with other Microsoft Office Suite products

CAO Operations Senior Associate AML Alert Resume Examples & Samples

Identify potential concerns and control issues, determine the root cause of issues and escalate needs for appropriate corrective actions
Assist with driving improvements in control metrics and proactively addressing personnel and systemic stress points in the end to end process
Establish collaborative working relationships with other CAO Alert / Investigations team members globally; and
Participate in assigned CAO Alerts / Investigations Operations Blue Ribbon Quality Program, Project Initiatives, Procedural Consistency and other working groups
Experience: 2+ years of investigations managerial and leadership experience required
Proven ability to successfully manage and lead teams
Flexibility / Initiative: Self-starter, capable of working under minimum supervision, with the ability to manage multiple requests for information and handle confidential and sensitive information in a professional manner in a fast-paced, deadline-driven environment
Project management: Manage multiple work streams involving multiple partners and groups and be able to make decisions autonomously
Problem Solving: Demonstrated ability to identify key issues, obtain appropriate information for further analysis, and develop actionable recommendations
Interface with business counterparts to obtain information related to their client's transaction activity
Flexible in his/her work style and be able to work appropriately with stakeholders and colleagues at all levels; and
Experience in internal audit, operational risk management, or other control function
Financial Services Regulatory experience; and

Operations Senior Agent Resume Examples & Samples

Assists in delivering team briefings and huddles
Maintains Quality Assurance performance standards and strives to meet or exceed account productivity goals
High School Diploma or GED required; college degree preferred
Strong listening/comprehension skills
Ability to stay composed and objective
Bilingual language skills a plus
Ability to accomplish multiple tasks of varying priority within allotted time frames
Ability to demonstrate and communicate best practices to others effectively

Operations Senior Team Manager Resume Examples & Samples

Extensive experience in management and operations management in a customer service or call center environment
Strong organizational and strategic planning skills
Flexibility and versatility in problem analysis and resolution requiring attention to detail
Ability to communicate across functional lines
Ability to analyze and interpret qualitative and quantitative data

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