Operations Senior Analyst Resume Samples

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R Kutch

Roosevelt

Kutch

330 Schimmel Isle

Los Angeles

+1 (555) 527 0081

330 Schimmel Isle

Los Angeles

Phone

p +1 (555) 527 0081

Experience Experience

Detroit, MI

Operations Senior Analyst

Detroit, MI

Schmidt, Homenick and Gulgowski

Detroit, MI

Operations Senior Analyst

Conduct weekly meetings with Management staff to communicate Scorecard performance, areas of improvement, and methods of incentive to improve performance
Consulted for providing process improvement feedback to the Critical Incident and Problem Management process
Consulted in the closure process of Known Errors created as an output of the Critical Incident Management process
Working with internal stakeholders to improve and refine all process and architecture related to the un-cleared margin program
Responsible for contributing to overall Global Critical Incident Management process improvements
Ensure that the established process to make changes to the IA organisation design is adhered to and updated as necessary
Collaborate with CNCC Operations Manager and Team Leads to manage request pipeline and monitor service team capacity

Boston, MA

Operations Senior Analyst Markets

Boston, MA

Ledner, Quitzon and Satterfield

Boston, MA

Operations Senior Analyst Markets

Create clear lines of communication with BAU Collateral Managers to keep them updated on the project
Respond to Front Office Reference Data Inquiries and providing end to end support to client users
Determining DTC eligibility for all Lead Managed Equity and Market Linked trades
Update the central Global Resolution and Recovery Planning team which oversees all resolution projects on the status of the development
To develop and enhance existing LoB & Technology relationships through partnership and ongoing resolution of BAU processing issues
Queue management. Monitor inbound and outbound SWIFT queue for messages stuck in repair or release status
Manage settlement of loan commitments, booking loan contracts / fees as well as loan agreement inquiries

present

Boston, MA

Business Operations Senior Analyst

Boston, MA

Wiegand, Johnson and Smith

present

Boston, MA

Business Operations Senior Analyst

present

Ensuring testing and results are completed and delivered timely
Ensuring all test results, trends, and issues are communicated to key stakeholders
Functioning as an escalation point to control testing issues and disputed results
Monitoring and management of operating controls; analyze data/results to drive RCSA process
Supporting new business/product or other change initiatives including
Support the development of a three-year strategy and planning process (long-range roadmaps, capacity analysis, etc.) for selected commodities
Participates on key projects to achieve strategic initiatives relating to sourcing & purchasing

Education Education

Bachelor’s Degree in Accuracy

Virginia Commonwealth University

Bachelor’s Degree in Accuracy

Skills Skills

Strong knowledge and ability to use MS Office (Excel)
You will be strongly client centric oriented with a strong focus on delivering an exceptional client experience
Strong analytical ability
A highly developed knowledge of style guide principles
Demonstrated knowledge of key financial concepts and ability to utilize abstract concepts
You will have excellent organisation/prioritisation skills and the ability to multi-task within tight deadlines
You will be open minded, able to share information, transfer knowledge and expertise to team members
An excellent communicator with a high attention to detail who thrives under pressure
You will have basic analytical skills and be flexible regarding production problem solving
Strong Asset Services / Operations background

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15 Operations Senior Analyst resume templates

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Credit Operations Senior Analyst Resume Examples & Samples

Organized, great attention to detail
Ability to prioritize and multi-task based on urgency of business needs
Intermediate PC skills, especially MS Excel; MS Access experience preferred
Professional verbal communication and business writing skills
Knowledge of credit systems and product processors
Associates degree in related business field or equivalent work experience required

Banking Operations Senior Analyst Resume Examples & Samples

Support Reconciliation Team in balancing recs, delivering reports
Resolve any breaks as reported by other teams for both OTC and Listed Derivatives
Top day clearing of OTC instrument for CSSEL and CSU entities
Provide support to European/US Client Serices on any client related queries
Provide training and support for junior team members on daily tasks

Operations Senior Analyst Markets Resume Examples & Samples

Respond to Front Office Reference Data Inquiries and providing end to end support to client users
Collaborate with several teams to facilitate the resolutions of reported queries from client by escalation to product specialists and technical support teams
Research, validate, and action data quality reports. Involved in creation designing, developing, and roll-out for data quality reports as requested by Front Office Teams. Meet regularly with business and technology stakeholders to evaluate, enhance and suggest changes in process flow
Daily coordination with Middle Office and Front Office Teams for corporate action events to ensure PNL and trading for security is not impacted
Maintain Knowledge base via documentation and provide training to business and technical teams for reported problems and steps for resolving problems based on lessons learned
Provides technical and analytical support for one or more product areas (equities, Options, futures, etc.). Responsible for the analysis and resolution of complex operations problems and initiatives requiring exception handling and/or coordination of multiple operational and/or product specialists to resolve. May manage projects and/or introduction of new initiatives, systems, products/services and processes
Have experience with Equities Trade processing (STP) in a client facing environment
Good knowledge and working experience (3 years minimum) of global markets and securities reference data (listed equities, options, futures, convertibles, preferred, warrants, indexes, ETFs, and swaps)
Ability to work under pressure and to plan and prioritize - good time management skills
Work in a pressurized environment both methodically whilst maintaining an attention to detail
Self starter and ability to operate with minimum supervision
Business Analysis skills / experience would be an advantage
The successful candidate will be pro-active with an analytical approach to work
Must be flexible, priorities, work to deadlines and ensure queries resolved in a timely manner
Intermediate SQL

Operations Senior Analyst Resume Examples & Samples

Ability to multi-task and operate under high pressured situations
Must be a team player and possess strong interpersonal skills
Must be able to bring proactive and innovative business processing solutions to completion within deadlines and with minimal risk to the organization
Must be able to work PM hours (10 am - 7 pm)
Must have college degree
Prior Clearing (P&S) or trade support experience with Equity, Fixed Income,Options or all three

O&t-aml Operations Senior Analyst Resume Examples & Samples

Investigates and performs 1st level analysis to detect any suspicions of money laundering or terrorist financing activity
3 to 5 years work experience required in AML Operations and played a role as a analyst or senior analyst
Strong sense of accountability and work ethic

AML Operations Senior Analyst Resume Examples & Samples

Assignment of case to individual analyst (case creation)
First level investigation of transactions and customer information and documentation of findings
Review all recommendations raised by operations analysts
Agree with recommendations or request further investigation
Immediate escalation of suspicious alerts to team leader
Raise and draft Account Information Request (AIR) for team leader review and submission
Responsible for supporting the successful accomplishment of internal Risk and Control Self Assessment (RCSA) program
Assist and support team leaders in migration projects
University degree/diploma in any discipline
Preferably 1-2 years experience in banking operations, compliance and audit background

AML Operations Senior Analyst Brokerage Resume Examples & Samples

Serve as a subject matter expert in anti-money laundering investigations and analysis for sensitive high-risk Citi consumer and business accounts involving banking, brokerage and other activity which involves a wide array of complex products including but not limited to banking, brokerage, mortgage, loans, credit, and PIC/Trust products
Perform daily work focused on mitigating money laundering risks to Citi and its high net worth/high risk customers from illicit activities, which requires a high degree of independent discretion, decision making and confidentiality and is directly related to the general business operations of AML Americas and its customers
Provide training/mentoring to new analysts on investigative techniques, internal systems, case narrative construction, and applicable AML/Bank Secrecy Act money laundering laws and regulations
Perform peer review of investigations (alert and/or cases) to ensure appropriate dispositions have been recommended by analysts
Responsible for the supporting the successful accomplishment of internal Risk Control, and Self-Assessment (RCSA) policies, as they apply to this department
Responsible for the development of written process and procedures documents accurately reflecting policy, the unit-level operations, and the translation of broad corporate guidance in to effective leadership behaviors
Prepares documents on compliance problems, ensure compliance with Global Legal, Corporate and Business policy requirements
Minimum of 2 years general AML or other financial investigations/ banking experience required
Minimum 5-8 years relevant work experience required
Brokerage knowledge required/Prior Brokerage experience preferred
Required working knowledge of Compliance and AML / BSA matters, AML laws and regulations
Strong understanding of various banking and/or brokerage products
Strong understanding of AML trends and typologies/methodologies
Strong understanding of research and data techniques and analytics
Ability to anticipate and respond to management and internal customer needs, and to follow through and complete requests on time
Ability to multitask under tight deadlines
Ability to work well under pressure and demonstrate flexibility
Ability to interact with multiple levels of management
Excellent corporate work ethics
Self motivated self starter who can work independently without supervision

Mortgage Banking Custody Operations Senior Analyst Resume Examples & Samples

Strong PC skills (proficient knowledge of Microsoft Windows XP, Word, Excel, Project, Power Point, Visio and Access)
Effective interpersonal skills and ability to interact with various levels of management
Superior verbal and written communication skills with strong, professional presentation skills
Advanced ability to organize and multi-task in a fast-paced/deadline driven environment. Must possess ability to prioritize workload and operate effectively and efficiently with minimal supervision
Ability to identify situations that require immediate attention and resolution
Must possess a "customer service" mentality
Excellent problem solving skills with experience in process improvement and change implementation
Effectively and professionally represent yourself, your department, and your manager; always presenting one's self as a credit to J.P. Morgan Chase
Detailed knowledge of mortgage banking process, state / investor / regulatory guidelines

Gf Operations Senior Analyst Resume Examples & Samples

Conduct level 1 problem resolution of office productivity software, distributed desktop/laptop hardware, network problems and provide basic end-user technical support services to Internal Audit staff
Respond to IA End-User Helpdesk audit management system service assistance across the entire range of Internal Audit’s current and future application tools - Lotus Notes based AutoAudit/IssueTrack Audit Workpaper Management System, IAUPT – Internal Audit Universe Planning Tool - web browser based Audit Universe planning Tool, PlanView – Internal Audit Time Reporting System and MetricStream Audit Process Management and Reporting system
Respond to first level audit methodology process execution “HOW TO” calls and escalate assistance requests to Internal Audit Quality Assurance/Audit Methodology team as necessary; document, track and perform trend analysis on end-users support calls to identify opportunities for process and or system improvements
Assist in the development and delivery of audit application technical and workflow process training sessions including the preparation of user instructional guide documentation
Plan and conduct periodic audit system continuity of business testing procedures in alignment with corporate and department business goals; assist in the design and development of ad hoc audit system management information reports to monitor system performance and transaction process bottleneck activities
Coordinate Internal Audit personal computer deployment and equipment refresh activities in alignment with Citigroup distributed technology standards; monitor alignment of equipment standards with Citigroup technology standards
Participate in the performance of audit system enhancement user acceptance testing activities and identification of required corrective actions; develop users test plans and test cases scenarios
Document, review and process audit management system data correction transactions in accordance with departmental procedures; participate in the development and preparation of periodic data quality and integrity scans of audit management systems to identify possible data validation and integrity shortfalls
Participate in the preparation and secure deliver of internal audit information to authorized regulators and external auditors
Contribute to the development, implementation and periodic assessment of Internal Audit operating policies and procedures to support the consistent communication and execution of Internal Audit business activities across all IA region and office locations
Specific proven expertise, minimum of 3 to 5 years in the performance and delivery of application support and distributed technology helpdesk services within a large globally dispersed complex business environment
Expert technical background and experience in supporting large global distributed technology environments
Demonstrated expert in MS Office productivity software tools (Word, Excel, PowerPoint, Access, Visio, SQL, Business Objects, Data Analysis Tool), Windows operating systems, internet protocols, relational database concepts and reporting tool experience
Effective negotiation, data analysis and interpersonal skills
Ability to interact with all levels of internal and external audit management levels
BS or equivalent in Information Systems or Accounting/Information Systems; related certifications (CISA, PMP, Microsoft or similar) are a plus
Knowledge of mobile technology hardware and software applications solutions
Good business understanding of operational activities
Basic level of understanding and exposure to Internal Audit concepts and/or technology general controls processes would be beneficial

Business Operations Senior Analyst Chicago Resume Examples & Samples

Document and evidence RCSA BAU control findings including organizing data, uploading to SharePoint sites and sharing information with relevant partners
Perform ongoing control testing and Assist in monitoring and documenting action plans
Serve as the KYC Liaison with KYC administration team (releases, updates, etc)
Interfacing with bankers regarding KYC issues around timeliness
KYC status & trend reporting
RCSA reports and extracts to provide analytical and control oversight
Conduct process mapping of existing and new controls
Update & implement operational policy and procedures as needed
Conduct business analysis/project management support for various business/strategy needs
Assist in executing diverse LOB initiatives and projects for the business
Ability to interpret and present complex data
Ability to work in a demanding, fast paced environment with competing & changing priorities
Advanced expertise with Microsoft Office suite, particularly Excel, PowerPoint, Pitch Pro and Access as well as SharePoint
Strong Project management skills
Ability to multi task and be flexible
Minimum 2-5 years of relevant experience
Undergraduate degree required

Credit Operations Senior Analyst Resume Examples & Samples

Competent in documentation and analysis skill with at least 4-5 years relevant experience and 1 year management experience perferred
Good command of English and Mandarin for both written and oral
With passion of self -development and capable to manage challenges
With sense of observation to sensitive data

Omnichannel Operations Senior Analyst Resume Examples & Samples

Innovate - think logically and creatively and find ways to improve the customer experience through omnichannel initiatives
Own and juggle multiple initiatives and priorities to increase sales, improve margin, decrease costs, enhance the customer experience, gain greater transparency into data and tracking, and understand customer behaviors
Drive effectively – working with cross functional teams, vendors, and partners towards operational success
Oscillate between diving into the minutia and surfacing the big picture learnings to establish credibility and gain buy-in
Responsible for all aspects of the multichannel program execution from start to finish
Interested in and constantly thinking about retail innovations. Researching and learning new cutting edge technologies by speaking to industry experts and benchmarking with competitors (10%)
Conceptualize new initiatives and build business cases for senior management and stakeholders. Work closely with cross functional teams to understand execution of back end and front end. Create the roll out strategy, timeline, and work streams (25%)
Refine and reiterate tests and pilots. Deploy solutions globally and project-manage partners to ensure success. Report milestones and escalate issues when necessary. (40%)
Track metrics and progress closely to report to team
Analyze qualitative and quantitative data to communicate insights to team and management (25%)
Proficient in MS Excel, MS Powerpoint
Travel up to 25% required
3+ years’ in supply chain/logistics, product management, finance or consulting
Experience in retail or e-commerce industry preferred

Operations Senior Analyst Resume Examples & Samples

Project work is expected, including process enhancement initiatives and system testing
A high degree of self-motivation and integrity
Client focused individual with the drive to exceed expectations
Strong Asset Services / Operations background

Operations Senior Analyst Markets Resume Examples & Samples

3+ years of related brokerage operations experience
Ability to handle multiple deliverables, stressful situations and deadline pressure
Flexible, enthusiastic and hard working approach
Knowledge of fixed income products
Strong PC skills; experience with MS Office products
Understanding of Ops risk and control
Advanced Excel skills (macros, pivot tables, vlookups, etc.)

Operations Senior Analyst Markets Resume Examples & Samples

Understand / reduce the risk associated with Corporate Action events across several Markets and Entities
Interact with other financial institutions, various business units and other department members regarding liabilities and event details
Research queries from external clients and other internal areas (i.e. Finance, Settlements, Confirmations, Risk, etc)
Position requires extensive interaction with traders and support partners in Finance, Operations and Technology
Superior oral and written communication skills

Operations Senior Analyst Markets Resume Examples & Samples

Trade booking, processing, and monitoring. Receive instructions from client and process the request
Queue management. Monitor inbound and outbound SWIFT queue for messages stuck in repair or release status
Partner with internal business partners to open up new markets when there is a client demand
Monitor reconciliations and ensure breaks are cleared timely
Answer client inquiries and inquiries from internal client service teams
Liaise with other GMO operations teams such as settlements, client services, and various lines of business to ensure trades settle timely and accurately
Other responsibilities include escalating any issues and adhering to the control framework within GMO

Operations Senior Analyst Resume Examples & Samples

Is responsible for the timely, complete and accurate processing of transactions (including the implementation of all necessary due diligence) within its area of responsibility
Adherence to all internal and external regulations / guidelines and the regulations of authorities and the agreed SLAs, KRIs and / or KPIs and quality measures
If necessary, establish and maintain relationships with internal customers (e.g. front office, CRM etc ) to provide a local point of contact within the GTO function & teams in particular for time-sensitive, complex or officially controlled tasks-
Provides the product / feature development data as required to ensure a superior offer in the face of changing customer needs and market trends
Support the Head of CB & S TIE (Transportation, Infrastructure & Energy) Risk / Portfolio in the compilation of control-relevant analysis, reports and presentations in particular; risk control
Responsibility -as part of the GTO Portfolio Management Teams- for actionable information and analysis for proactive portfolio management reporting (MIS) of the TIE portfolios to deliver – Trend analysis / exposure –
Analysis and evaluation of the various portfolios of CB & S TIE also in coordination with the front office and the GTO Reporting Team
Responsibility for the failure analysis in the booking and reporting systems or in collaboration with the GTO PM team leaders or the TIE management (possibly in interaction with CRM and Finance)
Main contact for the GTO and TIE management for portfolio analysis and the preparation of regular portfolio reports incl. the creation of ad hoc reports from a number of sources and systems
Support for internal / external regulatory and credit-relevant inquiries, projects and audit processes as well as the management of small projects
Working with system-based tools (eg, tableau, LOUD, LRT, LS2) and manually created reports and assist in the optimization of reporting and reconciliation procedures
Support -with knowledge of the TIE portfolios and the relevant Positions - the GTO and TIE management team in active controlling and monitoring the risk
Monitoring - to be compliant with internal and statutory and regulatory guidelines and implementing an immediate escalation of unsolved problems
Ensures the escalation of operational, regulatory and other risks to the line manager and manager function depending on the situation; contributes to the development and implementation of solutions for monitoring and reducing risk. Provides information about the design and implementation of strategies to ensure continuous process improvement, and works with the GTO COO and the Change-functional areas to define change projects and so bring about an improvement of processes and services
Regularly carry out testing the efficiency and effectiveness of business processes in part within its own area of responsibility in order to identify opportunities for improvement, to remove unnecessary processes and improve the efficiency and effectiveness of existing processes
Works in his own team, with the aim of creating an efficient process and provides help and guidance for an environment of continuous improvement and maintain an accurate control framework
Relevant experience in one or more technical divisions / areas
Basic analytical skills, flexibility in solving problems in the production environment
Excellent communication skills and excellent knowledge of English and possibly the local language in speech and writing
Excellent team spirit and ability to work in virtual global teams and in a matrix organization
Ability to work in a fast-paced environment, keeping up with technological innovations and general understanding of GTO offer
Open-mindedness and ability to share information within the team as well as knowledge and expertise to teach

Operations Senior Analyst Resume Examples & Samples

Perform daily transaction enrich in AML system and other regulatory reports (daily / monthly / quarterly)
Perform daily reconciliation of Nostro and internal account
Good at data analysis, prepare MI reports, volumes & other stats per request
Processing of RMB cash transactions on CNAPS, BEPS and local clearing
Ensure compliance of key processes and procedures with the regulatory environment of cash business in China (RMB business)
Use of back office and good knowledge of regulatory reporting requirement and systems
Good knowledge of daily account reconciliation
Close co-operation and communication with other team members
Other tasks within the RMB processing team
Degree holders with Banking and Finance background
Good command of English communication skills – both spoken and written are essential
3+ years relevant experience in a similar field
Good knowledge about regulations on RMB business and PBOC system such as AML
Good general PC skills (especially Microsoft Excel and Powerpoint,
Ability to focus and prioritize in high-pressure environment
Strong communication and inter-personal skills
Attention to details is essential
Confident and a team player

Operations Senior Analyst Markets Resume Examples & Samples

Analysis of operational incidents which impact the Firm’s ability to adhere to the SEC 15c3-3 Possession or Control Client Assets regulation. Completion of deep dive reviews to drive out a thorough understanding of the root cause and to determine if similar issues could be present elsewhere across the client money processes
Support the resolution required to ensure that the appropriate controlled processes are embedded to prevent further re-occurrences of issues
Understand the issues and prepare updates on root cause analysis
Drive resolution of open Audit Issues impacting Client Assets
To develop and enhance existing LoB & Technology relationships through partnership and ongoing resolution of BAU processing issues

Operations Senior Analyst Markets Resume Examples & Samples

Take ownership for the delivery of the dispute and fails metrics within the overall Collateral Reporting solution
Be involved in the testing of the reporting solution prior to implementation
Partner closely with Technology and the Subject Matter Experts (SMEs) on the delivery of the new reporting tool
Ensure delivery of the reporting solution by the end of 2016
Update the central Global Resolution and Recovery Planning team which oversees all resolution projects on the status of the development
Create clear lines of communication with BAU Collateral Managers to keep them updated on the project
Experience in Collateral
Self starter and able to take the initiative and operate independently
Strong verbal and written communications skills, able to engage with various levels of stakeholder
Demonstrate the ability to work closely with business partners and execute on their specified goals and direction
Strong analytical skills to evaluate the information gathered from multiple sources and present complex data in a coherent manner
Experience of document writing (preferably for regulators)
Ability to organize, prioritize, multitask and perform in a time pressured environment
Strong influencing skills to get the attention of SMEs against competing priorities

Operations Senior Analyst Resume Examples & Samples

Contribute to the strategic development of the systems and controls used to maintain the IA organisational design, ensuring alignment with Citi people systems and headcount budgeting processes
Proactively develops automated routines and checks to minimise manual intervention and reduce error rates
Ensure that the established process to make changes to the IA organisation design is adhered to and updated as necessary
Support the development of the process by which Chief Auditors review, regularly update and ultimately own the data accuracy and completeness of the organisation design master documentation
Involvement as required in IA team restructuring activity and regular reviews of staff bench-strength by Chief Auditors in response to changing demands and requirements
Undertake regular validation checks and reconciliations of the organisation design master documentation to verify accuracy and completeness
Work with Chief Auditors, key HR contacts and Citi recruiting teams to promote a higher level of data intelligence
Develop, implement and produce regular reporting for senior management on the organisation design, to track execution and ensure alignment to the approved organisation design principles
Support the maintenance of IA organisational charts, ensuring they are up to date and readily available to staff, regulators and external auditors
Be an established key contact for IA organisation design activities and oversight
Establish and maintain relationships with key IA and HR stakeholders on organisation design activities, ensuring close collaboration across the function on organisation design and associated data validation activities
Work closely with key Citi recruiting contacts to drive and support recruitment activity in relation to open roles
Ensure recruiters have all relevant information relating to open roles, and proactively lead the reconciliation and validation of recruitment data to ensure full alignment with organisation design master documentation
Provide ad hoc information requests as deemed necessary
Basic to intermediate level experience in a related role with experience in business, functional and people management, with proven abilities in taking responsibility for issuing to stakeholders high quality deliverables according to strict timetables
Understanding of Internal Audit processes and methodologies (including regulatory environment; audit plan execution; and the principles of audit annual planning) is desired
Strong interpersonal skills for interfacing with all levels of internal and external audit and management

Global Products & Operations Senior Analyst Resume Examples & Samples

Responsible for Manager’s Control Assessment (MCA) data collection and analysis in preparation for senior management discussion
Participate in key re-engineering projects to enhance FCR’s process and procedures
Support the Head of Global Products and Operations in FCR’s budgeting and capacity planning process
Produce critical and time-sensitive deliverables for Internal Audit and external auditors
Prepare FCR’s Global Wholesale and Retail Credit Portfolio Scorecards and track results for trend analysis
Coordinate quarterly and annual reconciliation of Wholesale and Retail Credit Portfolios
Maintain and update the FCR intranet site, Collaborate site, and SharePoint site; ensure that key internal policies and documents are up to date
Demonstrable financial services experience including 5 to 8 years of credit experience in corporate, commercial, or retail banking
Proficient in Microsoft Office (Excel, Power Point, Access, Word, Visio, etc)
Strong interpersonal skills
Language skills a plus (Mandarin, Korean, Spanish, Portuguese)

Operations Senior Analyst Resume Examples & Samples

Being responsible for quality assuring the trades and associated risk factors that generate the un-cleared initial margin requirement
Reviewing and escalating, where applicable, trade activity and / or bookings that do not generate the correct factors / margin
Liaising with internal stakeholders including Trading, SRG, Market Risk Management and Certified Collateral Management on all matters related to the margining of un-cleared derivatives
Liaising with counterparties directly to understand and resolve the causes of risk and margin discrepancies
Running on-going internal validation of the initial margin model (vs. historical simulation Value at Risk and realised Profit and Loss changes)
Investigating exceptions and producing regulatory reporting
Sourcing and quality assuring historical market data used to validate the initial margin model and participating in cross-industry calibration processes
Working with internal stakeholders to improve and refine all process and architecture related to the un-cleared margin program
Knowledge of collateral management
An understanding of one or more of the Markets risk systems and associated risk factors
Advanced Structured Query Language (SQL) / Excel skills
Quantitative abilities (math, stats, programming)
The ability to interpret regulations and understand how to change business procedures in order to meet new guidelines
Investment Banking Experience
Strong analytical and data analysis background
The ability to operate independently, create a structure and project manage
Analytical, with strong problem solving skills
An excellent communicator with a high attention to detail who thrives under pressure
Methodical, precise and thorough
The ability to find efficient solutions to operational problems

Operations Senior Analyst Static Data Resume Examples & Samples

Assist the Team Leader with additional duties and ad-hoc tasks
Ensure a consistently high standard of service and that daily workload is distributed and delegated effectively
Build strong relationships with key stakeholders and the various onshore locations
Provide ad-hoc support to Senior Management and department AVP as required
Understand and assist the team with their workload when required
Promote the core values of the bank to inspire the team, aiming to build high a performing team culture and with a high level of team engagement and moral
You will have basic analytical skills and be flexible regarding production problem solving
You will have excellent communication skills (written/verbal)
You will have experience working in a pressurized and goal driven environment
You will have excellent people management skills
You will have excellent organisation/prioritisation skills and the ability to multi-task within tight deadlines
You will be strongly client centric oriented with a strong focus on delivering an exceptional client experience

Operations Senior Analyst Markets, Charlotte Resume Examples & Samples

College degree or comparable work experience
1-2 years of cash fixed income securities knowledge
Client Service experience (ie: interaction with external clients)
Domestic and International Market / Settlement knowledge (ie: DTC, FED. Euroclear, LaTam, CAD)
US Industry Buy In experience

Operations Senior Analyst Resume Examples & Samples

Ensure agreed service standards and standard procedures are strictly adhered to
Daily/weekly/monthly and end of year reporting
Deliver on service level components and take personal responsibility for problem resolution
In the absence of the Team Leader, the Senior Analyst should be able to manager and co-ordinate the daily duties and responsibilities of the team
You will have the ability to work in a fast paced environment, keep pace with technical innovation and support new projects
You will be open minded, able to share information, transfer knowledge and expertise to team members
You will have a strong awareness and appreciation of risk and regulatory issues
You will be self motivated, proactive and possess an ability to use your own initiative

Japan Shared Service Operations Senior Analyst Resume Examples & Samples

More than 4 years experience in financial industry and processing in Operations
Strong track record of delivery to high quality standards
Fluent Japanese including read/write. Business level of English
Self motivated and learner

Treasury Operations Senior Analyst Resume Examples & Samples

Monitor and validate hedge settlements and accounting transactions
Coordinate with controllership teams to ensure accurate FX accounting entries, in line with underlying volume transactions
Lead the simplification initiatives to standardize hedge accounting
Coordinate with IT finance the digitization of all FX accounting entries, including balance sheet revaluation
Monitor monthly hedge settlements, and coordinate with corporate trades execution through MyTRS
Coordinate with legal entity controllers globally to ensure FX accounting is completed monthly, in accordance with FX Policy
Partner with other treasury teams including FP&A to update FX estimates in line with ledger bookings, and ensure clear understanding of variances
Identify all one off adjustments impacting the income statement, and drive action plan to mitigate them going forward
Provide senior finance management with short and long term actionable recommendations standardize, simplify FX accounting, and improve visibility for regional CFOs
Develop and update FX accounting policy, and set up training for regional finance teams and controllers
Identify Treasury process improvement opportunities, drive consistency and best practices across GE Healthcare businesses
Bachelor’s degree in business administration, finance, accounting, or economics, and significant finance experience
Accounting experience US GAAP and foreign exchange accounting
Prior experience with FX trade settlements
Strong analytic skills - ability to standardize varying data process/inputs
Clear thinking / problem solving
Strong influencing and facilitation skills
Solid PC skills: experience with financial systems/applications (i.e. Oracle, Hyperion Essbase, Business Objects), MS Excel (look ups. pivot, macros, nested logics) MS Access experience a plus
Prior experience working with Spotfire to centralize data aggregation and analysis
Previous FP&A and Commercial Finance/Supply Chain experience in GE Healthcare
Experience working in global business environment with a sound understanding of global process and transactional flows
Integrity: Accepting and adhering to high moral, ethical, and personal values in decisions, communications, actions, and when dealing with others

Operations Senior Analyst Markets Resume Examples & Samples

Manage settlement of loan commitments, booking loan contracts / fees as well as loan agreement inquiries
Input wire instructions while attending to dual controls
Presentable, confident and client focused
Excellent communications skills and proficiency with numbers/calculations
Ability to work under pressure in a team environment
Ability to liaise with all levels of the firm and people with different experiences and backgrounds
Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
College Degree or comparable experience

Mortgage Banking Document Operations Senior Analyst Resume Examples & Samples

3 to 5 years experience in mortgage or financial industry, Strongly Preferred
2 years in a Business Analyst role with a strong emphasis on Analytical Writing and Communication, Strongly Preferred
Intermediate to expert level knowledge of MST Access, MST Word, MST PowerPoint and MST Excel

NIS Endpoint Technology Operations Senior Analyst Resume Examples & Samples

Appling solid technical capabilities, analytical skills and application knowledge in reviewing escalation of first tier support and resolving challenging problems in collaboration with other teams
Possessing technical and business knowledge of the Ionic platform and services with general knowledge of all technologies used at PwC
Diagnosing and troubleshooting business technology issues and leveraging tools and resources appropriately to identify solutions that may or may not be documented; and,
Understanding of the PwC technology standards and subject matter specialization of assigned applications and business units

Real Time Operations Senior Analyst Resume Examples & Samples

Monitors Customer Care agent facing tools and reports defects
Review/investigate any systems or tools issues/outages/breakages that impact the network
Interacts and communicates with telecomm, network, fix agents, vendor partners, National and Divisional Resource Optimization Center (ROC) teams to determine issues and participate in resolution
Communicates issues, updates and final reports
Provides real time monitoring and reporting
Assists managers in the identification, prioritization, planning development, coordination, support, and execution of high impact (immediate and long-term) improvement plans for effective and sustainable cost savings
Researches and analyzes diversified data to draw valid conclusions. Evaluates and implements new methods and techniques for operational improvement
Leads projects that will enable their division to continually improve processes by identifying, sharing, and implementing the best practices within and across sites. Act as team leader of various projects and participates on teams implementing new improvement processes
Analyzes data using web tools and other Company software and prepares recommendations and reports to drive high-impact process improvement efforts

Infrastructure Operations Senior Analyst Resume Examples & Samples

5-7 years' experience in key network areas include WAN, LAN, and Wireless LAN services including design, deployment, and operational support
4-5 years' experience with extranet support experience related to Firewalls, Load Balancers, DNS/DHCP services
Excellent written and verbal communication skills working with customers, peers, and service providers
Advanced knowledge of the current versions of Microsoft Office Suite products suites include Word, Excel, Power Point, Outlook, and Visio

Operations Senior Analyst Markets Resume Examples & Samples

Ability to multi-task and operate under high pressure situations
Interpersonal skills must be very strong and team player
Must have a keen ability to efficiently manage time and priorities
Prior Clearing (P&S) or trade support experience with Equity, Fixed Income, Options or all three
Experience with reconciliation processes

Operations Senior Analyst Markets Resume Examples & Samples

Applying for Equity or Fixed Income Cusips
Registering new issues with FINRA , DTC and Euroclear/Clearstream
Setting up deal in Bloomberg
Process fed wires to fund the Syndicate loans
Ensure BAML is able to fund the necessary deals by producing a regulation capital report for each deal that is priced for equity deals
Hosting closing calls with Legal and DTC closing team to initiate the closing process
Determining DTC eligibility for all Lead Managed Equity and Market Linked trades

Operations Senior Analyst Resume Examples & Samples

Responsible for assessment and negotiation of priority for critical incidents impacting PepsiCo with support teams and senior IT/Business Leadership
Accountable for facilitating (hosting, pulling in required participants, and driving conversation) of critical incident recovery bridge
Accountable for communicating critical incident details to all levels or the organization within defined CIM time frames
Responsible for compiling incident analysis reports in support of proactive and retrospective incident analysis
Accountable for facilitating critical incident debriefs with support team and IT leadership
Consulted in the closure process of Known Errors created as an output of the Critical Incident Management process
Consulted for providing process improvement feedback to the Critical Incident and Problem Management process
Responsible for ensuring North America Critical Incident Management process documents are maintained and harmonized with Global Critical Incident Management process
Responsible for contributing to overall Global Critical Incident Management process improvements
Accountable for delivering process changes and training within the North America CIM execution team in coordination with global process changes
Responsible for proactive analysis of Incident records for stability improvement opportunities
Bachelor's degree in IT or related professional experience in field
Excellent verbal and written communication skills with an emphasis on the ability to tailor messages for varying audiences (peer support groups to executive level communication)
Strong ability to prioritize and complete multiple task during time critical and high pressure situations
Experience in process development, implementation and continuous improvement
ITIL Foundation Certification Preferred
Strong analytical skills to support the synthesis of knowledge and information out of abstract and varying types of data points
Experience working with 3rd party supplier support resources and escalation points

Markets Operations Senior Analyst Resume Examples & Samples

MS Office ( word, excel, Power Point )
Bilingual (Fluent English / Spanish) or Portuguese
Proficiency in Data Entry (quality / speed)
Knowledge in CITIDOCS/ Cosmos / Bcosmos / Stars preferable
Operations / Operating roles

Duck Creek Technologies Business Operations Senior Analyst Resume Examples & Samples

Minimum of one year experience in Business Operations
Minimum six months Duck Creek experience
Degree in Business, Accounting or Finance and/or related field or equivalent work experience
Degree in Business, Accounting or Finance and/or related field or equivalent work experience.Solid computer skills and proficiency in Microsoft Office(Word, Excel, PowerPoint, SharePoint)
Strong Communication skills (both oral and written) and interpersonal skills
Knowledge of a formal, documented Project/Program
Management methodology preferred
Familiarly with insurance products, rules and methodologies a plus

Infrastructure Operations Senior Analyst Resume Examples & Samples

Executing the administrative tasks required in creating and tracking British Telecom Service Requests
Executing and following the documented processes in order to ensure consistent and expected results from network service providers
6-8 years' experience in key network areas include WAN, LAN, and Wireless LAN services including design, deployment, and operational support

Global Markets Operations Senior Analyst Resume Examples & Samples

Support across the Front, Middle and Back Office Global Markets teams located in Boston, MA and East Providence, RI
Trade Processing within Calypso - the Global Markets core IRD trade capture application
Daily creation, validation and dissemination of P&L
Strong working knowledge of industry standard derivative agreements (ISDAs, MCAs, CSAs, etc.) and terms contained within
Creation and dissemination of daily, weekly, and monthly reporting. Reports may include (but are not limited to): regulatory reporting, documentation tracking, Client valuations, MTM statements, and various risk/credit exposure reporting
Management and oversight of regulatory reporting to Swap Data Repositories
Moderate to high level of direct client interaction. Ability to resolve issues related to products and administration with client directly
Reference data maintenance (client onboarding documentation, credit limit monitoring)
Counterparty analysis, assignment and maintenance within core applications (Calypso, Adaptiv)
Strong understanding of the different trade channels (cleared vs. bilateral) post Dodd-Frank and the relationships and technology used to facilitate
Understanding of internal process and models for calculating and applying VaR, MTM and de Minimis exemption
Gather, document and analyze data in an effort to assist the Front Office with implementation of new products and strategy
Strong working relationship and visibility with key stakeholders. Ability to identify stakeholder challenges, offer creative solutions, achieve broad buy-in and drive solutions through to implementation
Accounting background preferred, but not required
Strong technical acumen including working knowledge of Visual Basic for Applications (VBA), Microsoft Access database creation and maintenance, advanced Microsoft Excel (Macros & V-Lookups) strongly preferred
Prior experience with Calypso and/or Adaptiv preferred
Experience with key industry middleware(SEFs (Bloomberg, FXAll, 360T), Swap Data Repositories (DTCC, Univista), Clearinghouses (CME, LCH, ICE) and IHS Markit preferred
Demonstrable understanding of industry regulation – particularly Dodd-Frank – and subsequent impact to Global Markets business
Working product knowledge across both listed and OTC derivatives, with a focus on Interest Rate Derivatives preferred
Ability to of detect, interpret and effectively socialize complex issues
Ability to multi-task and meet the high level demands of time sensitive responsibilities
Displays strong verbal and written communication and interpersonal skills
Ability to effectively work independently, as well as function within a team
Strong analytical thinker who is able to identify connections between various pieces of data and systems and quickly articulate business impact
Strong critical and analytical thinking skills and ability to identify connections between issues and actions needed to remediate and ensure seamless Front Office support and continued compliance with credit and risk policies and practices

AML Operations Senior Analyst Resume Examples & Samples

Serving as Subject Matter Expert for multiple products, in the analysis of alerts and investigation of transactional activities to detect any suspicious of money laundering of terrorist financing activity
Providing training and mentoring to less experienced Team members on investigative techniques, internal systems, products and money laundering policy and regulations
Accumulating facts from investigations to be utilized in presentations to Senior Management and Compliance
Reviewing other Team member’s recommendations for further enquiry, escalation or closure
Performing peer review of investigations to ensure appropriate dispositions have been recommended by other Team members
Compile the review outcome and provide feedback on standardization of alert monitoring process across Regional Alert Specialist Team
Implementing integrated process and procedures aimed at meeting internal and external regulatory or policy guidance
Operating within agreed project timelines and confidentiality standards
Maintaining a proactive curiosity and pursue investigations great level of diligence
Supporting the successful accomplishment of internal Risk Control and MCA policies
Coordinating Optimization projects to meet required time standards and working with regional and global counterparts to implement consistent and repeatable global methodology
Performing various other duties as assigned within AML Hub
Computer literate- knowledge of MS Excel, MS Word, MS Outlook required
Analytical skills- ability to connect facts, reasoning and take decisions based on facts
Fluent English- written and oral
1 year experience in AML Monitoring in various line of business
Independent Analyst role
Strong performance record with a history of increased responsibility, and task / project delivery
Minimum Bachelor’s degree or equivalent required
Knowledge of AML regulations and trends

BHI Operations Senior Analyst Resume Examples & Samples

Bachelor’s degree in business, healthcare, operations or equivalent experience
A minimum of five years healthcare experience
Experience as a project team lead or member in a cross functional environment
Knowledge and understanding of design, implementation, and management and business support for the following: IBM DB2 UDB, UNIX, Cognos, SQL, Tivoli
Master’s degree with Business Administration or Medical Informatics focus
Mid-level to expert proficiency in Microsoft Office applications
Demonstrated experience within a customer focused environment
Excellent written, verbal and listening communications skills
Ascential DataStage and basic ETL fundamentals

Global Securities Asset Services Operations Senior Analyst Resume Examples & Samples

Document critical tax fields that impact Broadcort accounts on onboarding systems
Assist in creating a timely tax static review to ensure Broadcort accounts are accurately captured
Prepare Broadcort client tax static analytics & updates for management and control teams
Involvement in ad hoc tax projects impacting Chapter 3, Chapter 4 and Chapter 61 within GMOMO Asset Services
Strong time management and prioritization skills
Ability to manage own time and know when to escalate
Previous experience with US Tax Forms (W9, W8) with particular focus on Chapter 3, Chapter 4, & Chapter 61

Data Operations, Senior Analyst Resume Examples & Samples

Minimum of a Bachelor’s Degree is required. A focus in Business Management would be preferred
Minimum of six (6) years overall business experience is required
Minimum of four (4) years with business experience in supply chain, master data, operations or cross-functional business environment is required
Experience with SAP is required
Previous experience or an understanding with fundamental Project Management methodologies is required
Experience with Tableau, Oracle, Cognos, or SQL would be a plus
An advanced background in Excel with creating V-lookups and pivot tables is highly desired
Excellent analytical and problem-solving skills excellent organizational and prioritization skills required. Prior experience working with Master Data preferred knowledge of ERP Systems - SAP OR JDE or equivalent required
Excellent communication and change management skills are required
Test Script Writing Experience with HP ALM or other system is a plus
Ability to influence and drive changes to business processes/systems desirable. Experience in enterprise-wide programs/projects is preferred. Cross-functional business knowledge (sales/marketing/finance/operations) is a plus
Facility with data systems, data systems management, and data warehousing is a plus
Master Data Management/Product Lifecycle Management acumen is preferred
This position is located in Piscataway, NJ and may require up to 10% domestic travel.Customer Service

Bank Operations Senior Analyst Resume Examples & Samples

Manage bank accounts and related daily operational issues
Create and maintain accurate financial records of the in-house bank accounts in respect of all financing transactions used
Maintain rigorous controls across banking and treasury processes within GDBS
Be the first escalation point for operational issues
Contribute to global liquidity, cash management and other simplification and improvement projects
Control the daily and monthly banking and accounting (operational) activities of the team

Genesis Operations Senior Analyst Resume Examples & Samples

Perform accurate, efficient, and timely Help Desk Administration activities (generate reports, queries, customer support, executing task or metrics) as required
Communicate and Escalate on time issues and other relevant system deviation
Provide best in class customer level 1 support as part of the Basel Regulatory Reporting Cycle by supporting issues prioritization, follow ups, escalation and metrics generation
Gather the customer’s information to determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem
Support, prioritize and coordinate any project/Controls needed to mitigate identified risk, roadblocks or issues impacting the Month End Close
Identify improvement opportunities, process risks, gaps or any help needed and communicate with business analyst & direct manager in a timely manner
Maintain an efficient, direct and timely communication with direct manager, team members and customers. Include being a team player and problem solver
Actively participate in training, communication, process improvement projects as assigned by direct manager in accordance with Citi objectives
1 to 3 years experience in Financial Services or Shared Services Help Desk environment preferred
Proficient in English a must
Solid customer service and communication skills
Prior experience with ERP/GL systems highly desirable (PeopleSoft, SAP, ORACLE or equivalent)
Prior experience with data warehouses, data mining, data analysis
Prior experience with SQL Server, Business Objects, Essbase or other analytical tools or reporting engines

Service Operations Senior Analyst Resume Examples & Samples

Bachelor degree in Information Technology, Computer Science or Computer Engineering. Minimum of 6 years of combined experience in Information Technology
Proven experience with ITIL, specifically Incident and Problem management as well as Continuous Improvement Planning (CIP), Cost Optimization, Demand and Release and Deployment Management
ITIL Foundation Certification

Service Operations Senior Analyst Resume Examples & Samples

Serves as primary delivery contact for Audit requests. Responsible for driving specific audit remediation actions and fixes with Service Provider and Technology Domain teams. Ensure that all the IT systems are complaint with SOX, PCI, PII etc.,
Accountable for ensuring that the Service Transition processes are fully executed. Provides input and feedback into the Change, Release and Deployment processes and schedules ensuring minimal impact and downtime of changes to the business
Performs daily reviews of ticket activity: queue levels, processing efficiency, backlogs, aging levels along with prior day Incidents and adjusts priorities as needed to ensure that ticket processing and the Problem Management engines are performing within expected operational parameters
Interact with the infrastructure team and business users to provide end to end reporting of Application environment health including: availability, performance, change management and overall environmental health
Acts as Subject Matter Expert for the applications in the functional space. Provides the business knowledge and oversight for issues related to Minor Application Enhancements and Maintenance and Support activities
Will conduct an annual access certification process ensuring that current users still require access to applications under their responsibility
Performs initial business risk assessment for Maintenance and Support and Minor Enhancement activities
Monitors and reviews production defects and recommends enhancements to improve the testing models over time
Actively contributes to cross technology process improvement initiatives. Monitor process adaptation and adherence. Reviews and provides input to improve procedures as applicable. Collaborates with service provider to ensure that all applicable AbbVie IT policies and procedures are followed
Performs post installation analysis including lessons learned and provides recommendations for continuous improvement implementations as needed
Provides inputs to the technical reports and documentation that confirm the Root Cause Analysis for Incidents and Problems
Reviews and updates as needed, repository of all key information on supported applications including licenses, users, configurations, Configuration Management Database meta-data or additional information as required
Master degree in Business Administration, Computer Science or Computer Engineering.Experience with Software Development Lifecycle (SDLC) methodologies

Operations Senior Analyst Markets Resume Examples & Samples

Bachelors Degree preferred or work experience equivalent
Self motivated with the ability to take instruction and work independently
Ability to work under pressure in a team oriented environment
Able to work flexible hours to meet with associates outside of US time zones
Have a good understanding of financial markets through work or educational experience
Understanding of corporate structure
Knowledge of the securities industry
Knowledge of operational risk

Income Collateral Operations Senior Analyst Resume Examples & Samples

Knowledge of Fixed Income Securities including Repo and Collateral Management
Ability to Handle High Pressure Situations
Ability to Perform Multiple Tasks
Detail Orientation - specifically the ability to recognize unusual flows/triggers for collateral in agreements and new trade structures

Global Securities Asset Services Operations Senior Analyst Resume Examples & Samples

Understand / reduce the risk associated with corporate action events across several markets and entities
Research queries from external clients and other internal areas (i.e. finance, settlements, confirmations, risk, etc)
Position requires extensive interaction with traders and support partners in finance, operations and technology
The ability to be innovative and creative
Strong asset services / operations background

Operations Senior Analyst Markets Resume Examples & Samples

Experience with Microsoft applications
Strong computer (Microsoft applications) skills
Ability to take instruction and work independently
Experience with working in a group environment

Operations Senior Analyst Markets Resume Examples & Samples

Detail orientation
Outstanding attention to details
Risk management and organization skills
Professionalism in communication with internal and external parties (processing teams, contact center, vendors, custodians, agents)
Good team work

FRO System Operations Senior Analyst Resume Examples & Samples

Requirements analysis– ensuring technical design meets operational needs and in line with the operational model
QA Testing and Implementation – securing UAT environment, developing and executing test scripts etc
Support ongoing data conformity and clean up
Support the interim operating model, data conversion for certain GEMS fields and UAT related to new functionality to support overall operating model
Functional Documentation, Understanding of Workflow tool, Application Support, Basics of testing, Microsoft Office tools, HPQC, basics of QTP, UAT

Operations Senior Analyst Resume Examples & Samples

Provide deep process domain expertise and serve as the point of contact for operational issues from the team and offshore BPO
Analyse, determine root cause and apply appropriate resolutions to complex issues, problems and new initiatives across related processes
Execute more complex day to day processes / activities to ensure delivery meets required expectations
Assist the Team Lead in directing the work of team members
Train / coach team members in day-to-day duties, process changes, system implementations and policy updates
Maintain end to end desktop documentation assuring the accuracy and integrity thereof
Perform analytics, drive insight and root cause analysis based off of key metrics and partner with Team Lead to design appropriate action plans
Identify and analyse process and system improvement opportunities, develop short term workaround solutions or provide recommendations for permanent solutions and take a leading role in initiating and managing projects to deliver these solutions
Support specific processes and related decision making to ensure the accurate and timely delivery of services in accordance with service level agreements and appropriate processes and policies
At least 3 years of work experience in Marketing Accounting, Supply accounting or in a relevant combination of Supply, Operations, Logistics or other related back-office GBS operational roles
Strong Experience with Microsoft Excel (data manipulation and validation)
Demonstrated competencies in the areas of process improvement
Strong analytical and problem-solving skills as well as a robust understanding of control processes; able to exercise sound technical judgment in making business decisions
Strong skills in problem solving
An understanding of BSI processes
Conflict resolution and ability to find solutions to complex issues
Proven proficiency in SAP across several modules including FI, MM, and SD
Experienced in the use of Business Warehouse

Operations Senior Analyst Resume Examples & Samples

Knowledge of Microsoft Access (data manipulation and validation)
Passage of the CPA or equivalent experience
Knowledge of G/L’s, Income Statements, Balance Sheets
Exposure to transfer pricing, financial statement consolidation, and FIFO/COSA
Strong communication - verbal & written
Critical thinking
Ability to influence and drive changes across cross functional teams
Ability to perform high volume detailed work
Team-focused, results oriented
Knowledge of Exchange contracts
Experience with IES

AML Operations Senior Analyst Resume Examples & Samples

At least 2 years of sales and service experience in a business that is customer relationship driven
Basic knowledge of bank treasury or institutional products
A true team player and collaborator, translating knowledge and experience into strong and productive relationships internally and externally
Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic
Proven fast paced multitasking while delivering a seamless service experience
Experience with repetitive task oriented work environments
Experience in Risk Assessment and/or Anti-money Laundering policies
Basic workflow documentation skills
Experience with handling special projects

Global Collateral Operations Senior Analyst Resume Examples & Samples

Strong Excel Skills
Understanding of relational databases and/or process flows
Ability to handle high pressure dituations
Ability to perform multiple tasks

Operations Senior Analyst Resume Examples & Samples

Liaise directly with internal customers and CNCC service teams to plan and help deliver requests
Schedule and manage scoping and checkpoint calls with customers and CNCC service teams
Monitor the team’s shared mailbox to manage new requests and reply to queries
Collaborate with CNCC Operations Manager and Team Leads to manage request pipeline and monitor service team capacity
Create and update requests in the team request tracker tool, including details of scope, deadlines, type of request, etc
Request and process customer feedback on completed requests
Work effectively in a high-pressure environment while maintaining a professional approach at all times
Troubleshoot and/or escalate issues appropriately
A bachelor's degree or relevant work experience in a related discipline
Highly developed interpersonal skills with the ability to effectively communicate with senior management
A high level of competence with Microsoft Word and Excel
Strong written and spoken English
Strong problem solving and decision making abilities
A proven track record of excellent attention to detail
Ability to work with global colleagues across time-zones
Ability to work creatively and analytically in a problem-solving environment
A highly developed knowledge of style guide principles
Previous experience in developing and documenting department-level style and applying it to documentation
A Bachelor's degree in English/Multimedia/graphics designing or a related discipline
3+ years of professional experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign and Acrobat)
2+ years of experience in Microsoft Office products, particularly Microsoft Word, PowerPoint, MS Visio and desktop publishing capabilities

Securities Lending Operations Senior Analyst Resume Examples & Samples

Knowledge of securities lending and settlement services to institutional clients including DTC, Loanet and Fed
Knowledge of STARC requirements and/or general risk principals
Ability to devise solutions to complex tasks
Exceptional analytical skills, flexible regarding production problem solving
Ability to work in virtual teams and in a matrix reporting structure

Operations Senior Analyst / Analyst Resume Examples & Samples

Play a focal point role of one-stop shop in Asia to respond to IDBG internal clients coordinating the effort in the communication/publications, branding, knowledge generation, management and dissemination, event management, market research and analysis, risk management and legal matters involving the development of new partners as well as management of existing partners associated with existing and potential partners in Asia
Coordinate with the team members to maintain ORP’s CRM database and other relevant partner intelligence for reporting as well as inputs for the management’s decision-making
Business Acumen: Demonstrates understanding of own functional area, the business of the department, and the IDB’s business environment, needs and priorities. Applies that knowledge to accomplish goals and to make sound and effective decisions/recommendations that add value to the organization
Human Resource Management: Demonstrates ability to analyze, interpret and implement HR strategies and policies and to apply understanding of key HR disciplines (e.g., staffing, compensation, training, etc.) to meet business needs. Provides advice on ways to optimize the utilization of human resources
Planning and Project Management: Develops sound financial/resource plans that are aligned with the business strategies, and effectively oversees and monitors their execution. Establishes objectives, tasks, responsibilities and timelines for the on-time and on-budget completion of projects, and effectively manages execution of such projects
Business Process and Workflow Improvement: Analyzes and improves efficiency and effectiveness of business processes and workflows through process refinement and innovation
Measurement and Analytics: Analyzes data and trends to identify, diagnose and solve problems and make appropriate recommendations or interventions to improve business results. Establishes key metrics and monitors progress towards objectives
Budget and Contract Management: Applies knowledge of business and results based management principles to develop business plans and oversee the execution of the budget and resource allocation. Administers contracts to ensure goals are achieved within budget and in accordance with established contract terms and conditions and department/unit requirements
Service Orientation: Provides a responsive and customer oriented approach to addressing the needs of management and employees to solve issues and achieve results
Change Management: Applies state of the art change management theory and practice to anticipate, identify, conceptualize and implement change activities that ensures impact on key initiatives and shapes organizational culture
Negotiation: Understands the needs and perspectives of others and works to build consensus and agreements that are mutually beneficial and ensure buy-in
Innovation and Creativity: Develops imaginative ideas and solutions through creativity, experimentation and critical thinking
Communication and Influence: Communicates effectively and leverages relationships and strategies to influence others
Client Focus: Understands client needs and provides services that meet their expectations for quality and performance; meets the Bank’s expectations for ethical behavior

Operations Senior Analyst Resume Examples & Samples

Analyze revenues, expenditures, activity costs, and other financial information outside of budgeting tasks
Coordinate financial data, results, and information with Corporate Finance Department
Evaluate proposals and bids once received
Coordinate with Vice President and Client Service Director regarding shared projects
Analyze accounts and accounting records. Includes variance analysis
Forecast short term and long-range cash needs
Monitor expenditure and revenue patterns and adjust the budget, as needed
Service Team performance and quality standards
Create and run tracking reports to document performance, risks, incentive measurements, and areas of improvement to be communicated to management, Human Resource department, and training staff
Document scorecard and incentive procedures to evaluate the success of performance measures and motivational programs
Coordinate scorecard incentive programs to supply Collection Team and/ or Customer Service Team with encouragement to meet goals and communicate expectations
Audit Operations Staffs’ documentation and Human Resource records to ensure compliance with Client
Bachelor’s degree from an accredited university or college, with major course work in finance,
Demonstrated knowledge of key financial concepts and ability to utilize abstract concepts
Demonstrated knowledge of financial forecasting, analysis, and planning
Ability to build and maintain effective working relationships
Strong knowledge and ability to use MS Office (Excel)

Procurment Operations Senior Analyst Resume Examples & Samples

Execute transactions with minimal direction
Enter, retrieve and verify information from group specific system
Audit own data entry for accuracy make needed corrections
Respond to various requests for information, as needed
Escalate to supervisor as appropriate
File, archive and retrieve all documents using filing standards
Produce standard correspondence by following existing templates
Adhere to client formatting and quality standards
Proof and edit work for syntax, grammar and punctuation
Respond to information requests by searching, summarizing research results and compiling in requested format
May coordinate the work of a small team in areas of high volume transaction processing and/or the training education of new and or more junior team members on operation procedures policies
Follow established policies, procedures and methods
May serve as technical and functional resource to other team members
Participate in process improvement initiatives or special projects as assigned
Minimum of 2 years’ experience working with Accenture’s Contractor Exchange (CX)
Minimum of 2 years’ of customer service experience
Minimum of 2 years’ of administrative support experience
Experience using personal computer

Business Operations Senior Analyst Resume Examples & Samples

Support the development of a three-year strategy and planning process (long-range roadmaps, capacity analysis, etc.) for selected commodities
Lead value chain analysis process for their commodity supply chains
Collect product cost data as appropriate
Report commodity cost and price variance on a monthly basis
Creates financial spend plans, with supporting document on strategic initiatives to ensure delivery of the numbers
Identify cost targets for relevant roadmap products
Support to develop commodity strategy document
Support to establish current business requirements and service strategy
Participates in RTS readiness price review, post-mortem analysis, and process updates to support new products
Participates on key projects to achieve strategic initiatives relating to sourcing & purchasing

IT Service Operations Senior Analyst Resume Examples & Samples

Advance Knowledge of: Problem Management and concepts such as Business Impact and Mitigation Actions
Advance Knowledge of: Change Management
Advance Knowledge of: Event Management
Advance Knowledge of: Incident Management
Advance Knowledge of: Request Management
Required: Bachelor's degree in Computer Science or Information Systems or an equivalent combination of education and 2 years minimum in Problem Management
Required: ITIL v3 Foundations Certification
Preferred: CCNA or certification in a related IT discipline
Preferred: MCP or certification in a related IT discipline

Branded Offer & Product Operations Senior Analyst Resume Examples & Samples

Works directly with functional areas across marketing, sales, engineering, pricing, and demand/supply in support of new and sustaining offers
Direct project management to define and design, build and ship systems configuration & software & peripheral requirements
Establishes and implements configuration and offer management policies and procedures in support of PG, Engineering, Sales and Marketing requirements across hardware, software & peripheral configuration requirements
Expert Knowledge of Microsoft applications (required) – Excel, Word, Powerpoint
Basic systems application knowledge
Typically requires 4+ years of related experience

Services Operations Senior Analyst Resume Examples & Samples

Experience in business operations or business analysis
Ability to multi-task while managing deadlines, perform well under pressure, work independently and as a part of a team
Extraordinary time management and attention to detail skills
Strong understanding of a consulting business and key levers
Strong CRM and data management is a plus
Ability to be flexible with a positive attitude and learn quickly in a dynamic environment

Is-operations Senior Analyst Resume Examples & Samples

The analyst performs monitoring, research, assessment and analysis on Intrusion Detection and Prevention tools as well as Anomaly Detection systems, Firewalls, Antivirus systems, proxy devices (ArcSight, Arbor PeakFlow, SourceFire, Palo Alto Networks, etc) which requires demonstrable security incident response experience
Follow pre-defined actions to handle BAU and High severity issues including escalating to other support groups Execute daily adhoc tasks or lead small projects as needed
Create and maintain operational reports for Key Performance Indicators and weekly and Monthly Metrics
Perform initial risk assessment on new threats and vulnerabilities, perform assessment phase of Vulnerability and Threat Management process
Perform assessment as well as troubleshooting and help isolate issues with IDS/IPS sensors, Antivirus servers, Vulnerability scanners
6+ years working in the security and operations fields
Excellent knowledge of Intrusion Detection (deep TCP/IP knowledge, and Cyber security), various operating systems (Windows/UNIX), and web technologies (focusing on Internet security)
Ability to read and understand packet level data Intrusion detection and prevention and Network Security Products (IDS/IPS, firewalls, etc) Host Security Products (HIPS, AV, scanners, etc)
Exposure on Vulnerability assessment as well as penetration testing or forensic analysis fields are an advantage

Success Plan Product Operations Senior Analyst Resume Examples & Samples

Provide internal opportunity management support to Success Partners and Sales Support teams globally
Perform forecast and bookings calculations on monthly, quarterly and annual basis
Deconstruct and solve complex forecasting issues and work with broader CSG Team on opportunity management issues and provide assistance and suggestions for improving the forecasting process
Document and effectively communicate policies and processes
Challenge legacy policies and procedures that complicate processes, and formulate creative solutions or work-around based on that analysis
Develop and maintain best practices with and deliver cross training for peers, team members and outside business units to enhance the quality and efficiency of support while contributing to the knowledge base
Design and build standardized tools & reports that can be leveraged by the broader team to report on the Success Plan business
Assist in troubleshooting operational issues as they surface; propose changes to systems/ processes to fix root causes
Establish strong relationships within CSG, Services, Sales, Sales Ops, Finance, and other internal resources as appropriate
Assist in developing and delivering presentations for Senior Executives and the broader product team
3-5 years of sales and/or process support experience in the IT industry
Strong level of expertise in the Salesforce Application, Salesforce Certified Administrator, strongly preferred
Excellent interpersonal skills; articulate in written and verbal communication; willingness to appropriately debate difficult issues; ability to think quickly
Must maintain a positive attitude in stressful situations while working within a team environment
Experience and working knowledge with MS Office, Google Apps, and Quip

Business Operations Senior Analyst Resume Examples & Samples

Quality testing of transactions processed within CB Client Service
Ensuring testing and results are completed and delivered timely
Works closely with the business to understand existing processes and controls and use this knowledge to help assess control effectiveness
Partner with team members to conduct process/control gap analysis and provide feedback/direction to the business
Interaction with various teams in Client Service as well as other business partners and key stakeholders
Functioning as an escalation point to control testing issues and disputed results
Produce monthly/quarterly metrics providing analysis and context with results
Ensuring all test results, trends, and issues are communicated to key stakeholders
Monitoring and management of operating controls; analyze data/results to drive RCSA process
Supporting business partners in ad hoc targeted control testing, as needed
Develop and maintain department procedures and test plans
Highly-advanced critical thinking and complex problem solving skills necessary
Highly-advanced decision making skills and independent judgment
Strong analytical skills, including the ability to probe sensitive issues while maintaining the highest level of integrity and objectivity
Accuracy and attention to detail is critical
Ability to manage multiple assignments and meet tight deadlines within a team environment
Self-motivated, results orientated & analytical ability
Ability to be flexible, adhere to deadlines, organize and prioritize work
Control and business operational risk experience preferred; knowledge of FORCE a plus
Prior experience in Client Service and/or Treasury Services a plus
Proficiency in Microsoft Excel
Experience with Microsoft Power Point and Microsoft Word

Operations Senior Analyst Resume Examples & Samples

Collaborate with operations leaders, sales leaders and corporate marketing teams to develop & build a pipeline of thought leadership articles for monthly publication in our APAC blog, TeleTech Dialogue and Quarterly Customer Strategist Journal (20%)
Manage digital marketing campaigns (email marketing, offering campaigns, vertical campaigns, pre/post event campaigns) in the APAC region (20%)
Manage the build out, maintenance, optimization and web analytics for the APAC microsite (15%)
Ensure delivery of bi-monthly news blasts to APAC contact base (10%)
Collaborate with operations leaders, sales leaders and corporate marketing teams to publish case studies and whitepapers to highlight TeleTech’s customer experience and operational expertise in the APAC region (10%)
Manage internal communication and quarterly newsletters of APAC success stories, new product offerings, sales and marketing efforts and APAC’s thought leadership gamification program (10%)
Maintain APAC sales contacts lists and optimise lead lists for inside sales (5%)
Lead logistical coordination for client and sales visits (5%)
Administer our key messages, offerings & content details on third-party site listings (5%)
Works independently, with little or no guidance
Minimum of 5 years of related experience
Excellent communication skills. Should be able to communicate clearly and effectively with global audiences
Ability to influence others and mobilize teams without having direct authority

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