Senior Operations Resume Samples

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E Parisian

Earnest

Parisian

43323 Hahn Mission

Philadelphia

+1 (555) 149 7507

43323 Hahn Mission

Philadelphia

Phone

p +1 (555) 149 7507

Experience Experience

Dallas, TX

Senior Operations Technician

Dallas, TX

Runolfsdottir-McClure

Dallas, TX

Senior Operations Technician

Administer, support and maintain the UK local computer rooms and server infrastructure
Manage the proactive monitoring, maintenance, resolution and recovery of our technical environment
Project manage, implement and report on Kering IT initiatives
Update brand IT Directors/Managers on key solutions
Perform change management
Collaborate with the rest of the IT team (both UK and WW) to realise technical solutions
Manage EUS escalations and major incidents

Dallas, TX

Gwim Senior Operations Rep

Dallas, TX

Konopelski-Stracke

Dallas, TX

Gwim Senior Operations Rep

Assist with inbound phone calls through the MLSN, providing assistance to FAs and CAs with general questions and procedures
Provide support to LMA business partners, including GWIM Risk, Credit Specialists and Wealth Management Bankers
Attention to detail, strong organization and time management
Managed Account Services (MAS)
Unified Managed Account (UMA)
Attention to detail, focus on quality, strong organization and time management
Willingness to work beyond scope of primary responsibilities

present

Dallas, TX

Senior Operations Specialist

Dallas, TX

Powlowski-Fritsch

present

Dallas, TX

Senior Operations Specialist

present

Act as SME in an advisory capacity to senior managers and lead new work. Recommend business performance improvements
Partner with vendors to create and manage resource strategies and execute project plans
Communications - Provides assistance in daily activities within Payment Operations Communications, ensuring timeliness, quality and procedures are followed
Lead the development of business planning, technology planning and process development as related to change initiatives
Contributor into the development of the Network Operation Strategy and contributor into supporting organizational strategies
Provides information to assist in giving feedback to employees and in the training of employees
Develop and maintain work instructions and/or procedures

Education Education

Bachelor’s Degree in Business

California State University, Northridge

Bachelor’s Degree in Business

Skills Skills

 Excellent attention to detail and accuracy maintaining consistently high quality standards
Solid and reliable math skills sufficient to understand and calculate statistical information. Solid analytical skills to allow identification of aberrant data
Ability to work with basic MS Office products Word, Excel, Outlook etc is desirable
Excellent attention to detail and accuracy maintaining consistently high quality standards
Strong ability to review project documentation and provide input/ feedback
Strong Organizational skills. Have the ability to prioritize and multi-task
Ability to learn quickly
Strong written and oral communication skills, with the capability to present and articulate complex concepts
Solid knowledge of the business unit’s transaction fulfillment procedures
Strong analytical skills with the ability to translate data into information and provide sound business recommendations

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15 Senior Operations resume templates

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Senior Operations Specialist Resume Examples & Samples

7-10 years of experience in technology related fields, with at least 5 years of experience in operationally focused positions
7-10 years of supporting enterprise level, mission critical systems in either a large IT shared services organization or outsourced environment
Demonstrated ability to lead and manage complex projects: developing project plans/schedules, delivering a product or service in a timely and cost-effective manner
Advanced and progressive experience managing projects of increasing size and complexity
Superior knowledge/experience in network communications design, installation and maintenance and demonstrated knowledge of networking and routing protocols
Familiarity with the capabilities and problems of a broad spectrum of hardware and transmission technologies (e.g., cabling, optical fiber, WAN routing and Acceleration, switches, Voice Systems, etc.)
Demonstrated ability to consult on complex/highly complex initiatives, service requests or technical issues
Demonstrated leadership experience ( technical and operational) to assist in establishing strategy and support requirements
Ability to communicate and multi-task under pressure
Good understanding of how IT technology supports the Enterprise and the Business Segments
Financial or budgeting background in data services and business operations
Three years leadership experience (team lead, project manager, etc
Advanced communication skills, particularly the ability to communicate technical information to non-technical audiences
Demonstrated ability to work with a wide array of technical and managerial personnel to solve complex problems
Bachelors Degree in Computer Science or related field or eight years of equivalent operational and project management experience

Remote Senior Operations Specialist Resume Examples & Samples

Conducts technical surveys for upcoming events (travels to locations to determine technical requirements and obstacles), determines the feasibility of production requirements, the crew size, equipment needs, schedules and approximate costs of such remote originations
Assumes the leadership role in complex tasks and processes that can have a material influence on the outcomes of assigned remote events
Provides Remote Operations and Programming Finance with cost information pertaining to remote technical elements. Administers the RFP process and guidelines for vender contracts. Is held accountable for the application of cost standards that have material impact upon the accuracy, cost and timeliness of assigned remote events/productions
When necessary, provides direction and supervises technical personnel on location. Keeps accurate records and approves all crew time and/or travel time while on location
Provides service as the technical Operations lead (planning, compilation and distribution of pre-event paperwork, budgeting, supervision on site, post event reports, etc.) when required on location
Acts as the safety supervisor in accordance with OSHA and insurance regulations
Has in depth awareness of developments in equipment technology and procedures
Has in-depth knowledge of organization, procurement, financial and logistical skills relating to show creation
Has in-depth knowledge of computer training and how it relates to the new technical equipment utilized on remote events
10-15 years of broadcast experience, primarily field technician
Solid understanding of the principles of television electronics including
HD and SD formats
Video acquisition
Signal routing
IP systems
Ability to troubleshoot problems and provide efficient and effective solutions on site
Leadership ability is required

Bank Senior Operations Specialist Resume Examples & Samples

Document and track operational execution to increase performance and control of assigned functions
Act as a subject matter expert and resource representing the team on key internal and cross functional projects
Investigate/resolve production issues as escalated
Update and maintain risks and controls in Archer system
Identify, document, and track risks and manage mitigation steps to ensure timely and appropriate remediation of risk for assigned area
Identify and recommend process changes. Support the development of project requests, charters, and business cases
Validate reporting data accuracy and gather additional detail where needed
Act as a project subject matter expert, process improvement resource, operational control validation, and user acceptance testing for technology projects
Support updates and enhancements to the risk register, process flows, job aids & procedures for assigned areas
The position includes performing daily processing tasks and management of controls
Support business continuity plan for Money Movement, Payments, and Mobile
Coordinate and lead projects as assigned
Support process owners as backup and cross functional resource to ensure production in each area
Audit previous day's production and capture daily, weekly, monthly, and quarterly control evidence for assigned area
Contribute and partake in ongoing production releases and post release testing
Working knowledge of the systems and projects
Excellent customer service, presentation, and negotiation skills are essential
Leadership skills with ability to motivate cross-functional teams to meet tight deadlines
Ability to develop relationships with business and IT partners, and with other key support areas
Business acumen with the ability to create project requests and justification
Banking startup and regulatory experience desired
Microsoft Office Skills (with a concentration on Excel, Visio, and PowerPoint)
Analytical skills that can develop and build reporting as needed or shape the reporting from others to drive results
Work independently without close supervision and minimal direction
Ability to work effectively in a multi-task, high volume, high pressure environment through successful organization and time management
Detail oriented with a desire to perform with high levels of quality and accuracy
Flexible with the ability to adapt to change
Strong inventory and performance tracking background
Experience with letter and welcome kit creation, online documents, eDelivery

Senior Operations Client Specialist Resume Examples & Samples

Supports Sales and Development efforts through the selective review of RFPs and participates in sales and due diligence meetings
Facilitates and provides oversight of the on-boarding efforts for those clients with complex operational/reporting requirements
Evaluates the needs of the clients through research and consultation
Prepares cost/benefit analyses to make recommendations for the dual purpose of executing client strategies without exposing the bank to excess risk
Navigates through complex initiatives involving multiple disciplines and/or ambiguity while displaying a balanced, cross-functional perspective

Gwim Senior Operations Rep-gwim Claims Rep-h Resume Examples & Samples

Handle incoming client and branch office calls utilizingprofessional telephone and problem solving skills
AssistingGWIM clients with brokerage and/or banking claim inquires, initiation, andupdates
Minimize fraud and financial loss by blockingand reissuing client material ( i.e.cards, checks)
Consistentlyachieve minimal or beyond expectations for performance metrics and qualitystandards

Gwim Senior Operations Rep-client Account Services Resume Examples & Samples

A “buyer-view” mentality – understanding the needs of our clientfrom their perspective
Talent to understand and solve issues through conversation andpersonal interactions
Strong verbal communication skills
Collaborative mindset

Gwim Senior Operations Rep-client Account Services Rep-h Resume Examples & Samples

A “buyer-view” mentality – understanding the needs of our client from their perspective
Highly-motivated mindset
Adapt to change in a highly evolving industry
The Desire to obtain Security Licenses

Senior Operations Specialist Resume Examples & Samples

This position may be used in one of the following areas
Funds Transfer Risk - Monitors and processes payments failing for insufficient balances, including payments to and/or from accounts which have blocks or stops placed against them. Works with account managers and credit officers to determine account standing and request payment release approval
Funds Transfer Verification/Control - Reviews, investigates and releases funds transfer transactions within tightly controlled turnaround times. Reviews repairs and verifications of funds transfers ensuring compliance with internal procedures and external regulations, making recommendations on procedures as appropriate
Loan Document Preparation - Prepares standard commercial documents in accordance with Company policies and procedures. Ensures documentation complies with all applicable statutes and regulations and clears exceptions
Communications - Provides assistance in daily activities within Payment Operations Communications, ensuring timeliness, quality and procedures are followed
Document Examinations - Examines import and export documentary credit documents for completeness and conformity with letter of credit terms in accordance with Company guidelines and international banking practices
Consumer Credit Originations/Account Entry (Business Cards)- establishes Business Card accounts on appropriate systems according to established procedures and service quality requirements while communicating all processing challenges and service level issues to management
Consumer Credit Originations/Account Entry (Consumer Credit Operations) - provides Consumer Credit's internal and external customers with superior service in handling and processing support requests. Provides assistance to staff in gaining/improving operations skills and promotes service quality through leadership example, expertise and knowledge
Secondary Sales – inputs and verifies information in the mortgage pipeline to ensure accuracy of data for generation of Secondary Marketing reports
Secondary Marketing Operations - completes comprehensive review of credit and legal loan documentation and system data for a select range of mortgage loans products encompassing a select channel of business for retail, correspondent, table funded and/or broker. Ensures collateral and data integrity, documentation accuracy and receipt, and timely sale and funding to the investor in accordance with required regulations, guidelines and servicing compliance
REO - monitors all REO closing transactions and evictions for the REO portfolio and serviced closings, ensuring compliance with all guidelines and regulations
Foreclosure/Bankruptcy - initiates referrals for legal action on non-performing accounts secured by real estate to maximize recovery proceeds. Review actions to verify account setups are in accordance with investor and mortgage insurance guidelines
Retirement Products - Responds to and resolves telephone inquiries from customers, branches and Financial Advisors regarding requirements of individual retirement plans and processing. Completes a variety of complex clerical duties according to established procedures to support delivery of quality service
Adjustments - Researches adjustments received from various internal and external sources within established time frames and/or Federal Reserve and Clearinghouse Association procedures
Wholesale Lockbox - Processes for deposit, account receivables for Company customers received from post office lock boxes according to established customer-specific plans
Printing & Distribution - Completes a variety of functions related to digital production copiers including binding, finishing, and shipping to support Company-wide production of print requests
Factoring Payments - Monitors and processes incoming and outgoing payments from debtors, factoring correspondents and clients in a timely and accurate manner
Trading Administration - provides trading and clerical support for Senior Trader and Sales Representatives. Provides Sales representatives with accurate and reliable information on market activity and market prices by serving as liaison with street traders to obtain information requested. Executes Municipal transactions, buys, sells, submits bids on bonds and generates offering memoranda
Private Banking - Supports administration of Private Banking relationships, providing quality customer service. Serves as administrator for branch management; reconciles all departmental and non-customer accounts as appropriate
Investigations, Foreign Exchange - Completes reconciliation and investigations on assigned foreign currency accounts. Investigates complex financial transactions and takes appropriate action to resolve all foreign exchange related inquiries
Foreign Exchange Operations - Reviews and inputs Foreign Exchange transactions received from various sources. Ensures appropriate rates are utilized and advises higher management on relevant issues as appropriate
Minimum of four years proven and progressive Operations Specialist experience or equivalent

Gwim Senior Operations Rep-cma Visa Operations & Services Rep Resume Examples & Samples

Maintain client and branch satisfaction
Handle general inquiries from clients, branch offices, and additionalareas of firm
Review transactions deemed suspicious by a CMA fraud Analysts withclient and/or branch office
Navigate system to
Review account history
Review account notations
Remove temporary blocks when activity is valid
Perform the following functions when notified of fraudulentactivity by client/branch
Place case notes in the Fraud Detection System
Block and reissue cards as necessary
Close case out of Fraud Detection System
Utilize system and analyze holdings data to identify account take overscenarios
Partner with Security Fraud & Investigations to ensurenecessary action taken for each account
2-4 years Customer Service/Financial Industry experience
Organized and pro-active
Demonstrate a “self-starter” behavior and a willingness to help others
Is flexibility and adapts easily to change
Ability to make quick and effective decisions
Good verbal communication skills - ability to interact with various band levels
Strong analytical and troubleshooting abilities
Microsoft Office skills to include Excel, PowerPoint and Word
Call Center experience preferred
College degree a plus

Gwim Senior Operations Rep-jax Deposit Control Mlsn Returns FL Resume Examples & Samples

Proficient in MS Excel and Word, 10 Key a must
Excellent organization, communication, and problem solving skills
Must operate with high degree of independence, but be flexible enough to work with a team when necessary. and have a flexible schedule

Gwim Senior Operations Rep-fds Dividend Distributions Rep-h Resume Examples & Samples

Complete 3-5 hours of “Investing in you” training (FDS employees only)
Perform in a proactive and strategic manner
Must be able to give clear examples of past successes in teamwork and flexibility to a changing environment
Must be available to work extended hours during periods of high volume

Senior Operations Specialist Resume Examples & Samples

Act as SME to translate business objectives into plans that can be implemented for multiple and/or larger initiatives/ projects of a more complex nature, including process redesign to compliment the change management/ product support strategy for the business unit, adhering to and maintaining established standards and practices; represent technical business needs and requirements in the introduction of new/ revised processes and systems
Identify barriers to effective business services that may exist in the assigned business unit and provide solutions to these challenges and initiatives, where necessary
Identify new opportunities, generate and solicit ideas for improving processes for efficiency, responsiveness and controls, and create business cases to meet performance objectives and/or

Senior Operations Specialist Resume Examples & Samples

High Value Payments OFAC Unit – reviews, investigates and releases funds transfer transactions that have been stopped in the payments system regulatory filter ensuring the payment is not in conflict with any government or legal regulations (Office of Foreign Assets Control, other internal and external mandates)
Minimum of four years proven and progressive high value payments experience or knowledge of financial services operations and/or regulatory experience, or equivalent
Bachelor’s degree in business, related field or equivalent experience

Risk & Control Senior Operations Specialist Resume Examples & Samples

Adhoc leadership of project teams
College degree (BS or BA) preferably in accounting, economics, finance, statistics or related disciplines
Seven years minimum experience in financial services operations with at least two years in operational risk management

Gwim Senior Operations Rep-cma Deposits Resume Examples & Samples

Excellent organization,communication, and problem solving skills
Strong mathematical andanalytical skills required
Must operate with high degree of independence, but be flexible enough

Senior Operations Specialist Resume Examples & Samples

7+ years of experience in the Financial Services industry
Working knowledge of Financial Instruments (Domestic and Global Security markets)
Previous experience with Foreign Exchange and Stock Loans
Diversified Product experience

Gwim Senior Operations Rep-rds Centralized Document Control Rep-h Resume Examples & Samples

This process includes partnering with the processing teams to ensure completion
Review and approve retail and retirement asset transfer requests submitted through the GWIM Advisory branch channel
Monitor and address risk associated with all transactions by reviewing account activity and History Messages in each transaction
Work directly with Assistant Supervisor/Supervisor to resolve escalated issues and exception requests

Gwim Senior Operations Rep-rds Document Control Rep-h Resume Examples & Samples

Review and approve retail and retirement distribution requests submitted through the Centralized Services channel
Monitor and address risk associated with all transactions by reviewing systematic Risk Points and History Messages in each transaction
Control and coordinate the document retention process to ensure all applicable Letters of Authorization are combined with daily document reports
Work in conjunction with call center representatives to confirm missing or incorrect information on distribution requests
Work directly with Service Manager to resolve escalated issues and exception requests
In accordance with OGC, Corporate Audit and Stock Exchange requirements, perform random sample audits and review paper-based distributions to ensure accurate processing

Senior Operations Specialist Ofac Screening Resume Examples & Samples

This position is found in one of the following areas: High Value Payments OFAC Unit – reviews, investigates and releases funds transfer transactions that have been stopped in the payments system regulatory filter ensuring the payment is not in conflict with any government or legal regulations (Office of Foreign Assets Control, other internal and external mandates)
Good interpersonal, organizational, communications, customer service and analytical skills
Proficiency with personal computers as well as pertinent mainframe systems and software packages

Senior Operations Specialist Resume Examples & Samples

Develop an understanding of current working practices of tax processes across the Operations infrastructure
Lead detailed analysis with various Operations counterparts and Business Units to formulate and consolidate operational tax requirements in order to have robust and controlled tax processes
Create operational tax processes, policies and procedures for Operations to correctly set up systems to ensure tax compliance. -

Senior Operations Specialist Resume Examples & Samples

2 years’ experience in the brokerage operations/financial services and client service
Past exposure to performance measurement, portfolio accounting, or alternatives reconciliation is preferred
Must positively adjust to rapidly changing environment

Senior Operations Specialist Resume Examples & Samples

2+ years of experience, preferably in the financial/banking industry
Experience with Advent Axys/APX products are encouraged
Experience with Bloomberg platform is advantageous
Past exposure to performance measurement, portfolio accounting, industrycorporate actions and market performance, as well as knowledge of bank and brokerage operations is preferred

Gwim Senior Operations Rep-mma Processing Resume Examples & Samples

Candidate must have at least one year experience in Customer Service
Candidate must possess proven decision-making skills, ability to effectively manage risks, strong interpersonal skills and flexibility within a changing environment
Well developed organizational and analytical skills

Senior Operations Specialist Resume Examples & Samples

Management of all global asset servicing and corporate action workflow for all asset classes
Corporate action event tracking, analysis, and preparation with respect to terms, deadlines, tax implication, and economics
Corporate action coordination with portfolio managers and analysts
Review of event booking and economics with all levels of logistics including operations, product control, and Prime Brokers
Accurate and timely entitlement calculation, booking, and support
Daily reconciliation between UBS O'Connor systems and Prime Brokers / Custodians for all currency, positions, and trading positions impacted by asset servicing events
Bank Debt global assets servicing / reconciliation
Track open borrow liability with respect to dividend and corporate actions to ensure Prime Brokers properly post dividend expense and corporate action liability
Management of private placement operational support including static data, settlement coordination, and legal documentation coordination
Management of proxy processing and support
Management of class Action processing and support
OTC / SWAP trade and lifecycle processing desk back-up functionality and support
Provide data integrity support in processing splits and symbol changes
Special projects at the direction of the operations management
LI-Priority
LI-Recruiter

Senior Operations & Restrictions Specialist Resume Examples & Samples

The position holder must commit on continuous self-development. Identify and participate in learning to enhance coding skill and technical knowledge
The position holder must demonstrate exceptional multi-tasking skill and ability to adapt to changes
Role requires a minimum of Undergraduate degree in Finance or other related quantitative disciplines
3-5 years of Operations, Compliance or Risk work experience in investment management industry
Strong analytical skill. Driven by efficiency yet with a strong focus on accuracy
Good understanding of financial markets, asset classes and security types
Solid understanding of Canadian investment vehicles and local securities legislation. Completion of CSC preferred
Diligent and pro-active approach, must take initiative, be self-sufficient
Ability to work in team environment and provide coverage.Strong written and oral communication skills
Experience and sound working knowledge of Charles River Development system (CRD) preferred
Proven track record of the ability to prioritize to meet competing deadlines

Senior Operations Specialists Resume Examples & Samples

This position may be found in one of the following areas
Collections and Recoveries - completes a variety of complex clerical duties, including processing internal close list, manual inputting of accounts and overdrafts, according to established procedures to support delivery of quality service to Consumer Finance customers for a large area or most product lines
Student Lending Operations - completes a variety of more complex clerical duties according to established procedures to support delivery of quality service to Consumer Finance customers for largest areas or most product lines
Trade Services Distribution - Analyzes all incoming products received through various communication mechanisms; determines product type and distributes appropriately
Licensed Sales – Completes a variety of most complex clerical duties according to established procedures to support delivery of quality service to Insurance and Brokerage customers. Provides some coordination and guidance relative to duties within the unit
Return Items - Processes dishonored negotiable instruments within established Uniform Commercial Code time frames and/or Federal Reserve and Clearinghouse Association procedures using image technology; posts system rejects
ACH Reconciliation - Applies knowledge of ACH rules and regulations and knowledge and theory of accounting function to balance monetary transactions to data captured via-high speed check processing equipment. Completes complex balancing functions; monitors activity of reconcilement system for immediate on-the-job information as needed
Proof - Operates a single or multi-pocket proof machine to encode, endorse and balance all incoming batch transactions from branches and departments. Processes deposits, department work, batches and transactions according to acceptable department procedures and practices
Microfilm - Operates various micrographic equipment and computer to produce recorded data on photographic film
Signature Verification - Completes specialized duties relating to validating signatures on presented checks to reduce risk of financial exposure
Transaction Processing - Assists in analysis, development, publishing and maintenance of Company communications, procedures, forms and customer disclosures associated with Company programs
Commercial Loan Input - Prepares entries and maintains records pertaining to all new and existing commercial loan customers
Trust Operations - Ensures correct filing, distribution, and control of internal and client documents and reports for Securities Processing
Factoring Support - Provides operational support for an assigned area of Commercial Services
Financial Support - Completes a variety of routine support functions according to procedures to support the operation of the Accounts Payable and other Finance units
Minimum of one year's proven operational experience or equivalent
Proven organizational, planning, analytical, customer service and communication skills

Senior Operations Consultation Manager Resume Examples & Samples

Prepares the Company's goals and strategic plans for implementation by developing content, implementation, communication and sustainment plans for assigned projects, programs and initiatives
Develops advanced and/or innovative implementation and/or testing strategies to ensure quality, prioritization and operational feasibility prior to rollout
Leads multiple tracks of work
Sets direction for and coaches partners to achieve results; establishes clear expectations, tactics and timelines for assigned projects
Collects project feedback and information to identify problems to solve and optimize performance
Ensures programs are designed with effective sustainment strategies and can be integrated with existing tools and processes
Analyzes and evaluates project interdependencies and their impacts. Works cross-functionally to fully understand interdependencies and ensure solutions support related tracks of work
Collaborates with peers, manager and director to support and make decisions on strategic initiatives and projects that impact Starbucks retail stores. Provides retail operations perspective and expertise on projects, programs and initiatives to optimize performance relative to sales, profitability and the customer and partner/associate experience
Ensures all teams working on the projects or program understand and work toward accomplishing the business vision, goals and objectives of the project or program
Responsible for project deliverables determined by the Global Business Planning team. Partners with the Global Business Planning team and Project Management Office teams (PMO) to ensure accuracy and accountability around roles and responsibilities
Presents implementation strategies and recommendations to Global Operations leadership utilizing the Retail Operating Model (consideration of the Partner, Customer, and Business impact) as a filter and framework
Provides consultation to director and program or project owners on test or implementation issues and applicable operational standards
Starbucks district manager experience (3 years) or 6 years of progressively responsible and equivalent experience including 3 years of retail operations multi-unit management and 3 years of implementation and/or project management in a retail or restaurant environment
Ability to establish and maintain effective cross-functional working relationships
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
Strong analytical skills and decision making
Ability to manage large or highly-complex projects
Ability to assess the impact of change and develop processes to ensure effective implementation and user acceptance of new processes, products, procedures or methods

Senior Operations Specialist Managed Account Operations Resume Examples & Samples

Perform transactional processing for portfolios
Perform asset reconciliation – all cash and securities transactions
Perform corporate actions processing
Data load and monitoring
Review and validate performance numbers and resolve discrepancies
Troubleshoot performance and data issues
Assist with implementation of new tools and processes
Assist with UAT for projects and process improvements as needed
Work effectively and efficiently with other business units (internal and external) to resolve transaction and data related issues
Perform quality control reviews
2+ years of Operations experience in the financial services industry, experience with managed accounts a plus
Working knowledge of APL, Microsoft products specifically, Excel, Word and Access
Collaborates well with others
Ability to perform under pressure to meet deadlines
Bachelor's degree or equivalent preferred
FINRA licensing a plus

Senior Operations Specialist Resume Examples & Samples

Update and maintain department procedures
Transaction accounting to analyze investment activity exceptions for proper posting into the portfolio accounting systems
Data flow management and quality control to ensure all investment data is processed into downstream systems
Analysis and resolution of data quality issues and queries
Processing internal support requests from other departments
Daily administration of departmental activities as defined by upper management
3-5 years’ experience, preferably in the financial/banking industry
Past exposure to performance measurement, portfolio accounting, as well as knowledge of bank and brokerage operations is preferred

Senior Operations Specialist Resume Examples & Samples

Ability to handle large workload that varies based on projects and heavy volume periods
Strong and demonstrated Microsoft Office skills, most notably Excel and Access
Effective communication skills and ability to professionally relay information and work with branch personnel in both written and verbal form
Solid and reliable math skills sufficient to understand and calculate statistical information. Solid analytical skills to allow identification of aberrant data
2-4 years of brokerage or financial services experience required
Solid knowledge of in Excel and Access desired
FINRA Series 7 and 66 desired

Gwim Senior Operations Rep Resume Examples & Samples

Possess strong research and problem solving skills
Associate must exemplify our Core Values
Exhibit professionalism in all situations

Senior Operations Specialist Account Transfers Resume Examples & Samples

Providing outstanding customer service to our customers
Fielding inbound and outbound calls from Advisors and other broker-dealers in regards to transfer requests
Researching Siebel requests related to transfer activities to troubleshoot issues and explore resolutions
Meeting or exceeding personal production numbers and quality metrics for phone calls and Siebel requests
Working in a team environment to meet and exceed team goals
Actively participate in training to remain current with operational policies and procedures
Drive customer experience to high levels of satisfaction by adhering to our corporate values
Associates degree required, Bachelors a plus
2 or more years of financial services experience
Effective listening, speaking, and writing skills
Demonstrated effective use of consultative skills, PC Skills and system knowledge
Ability to work with all levels of clients, management and employees
Ability to work under pressure and deadlines in a calm and professional manner

Senior Operations Specialist Process Transformation Resume Examples & Samples

Identifies the business needs for new and enhanced products, services, and business processes, clarifies technology and process requirements to identify gaps
Provides consultancy, collaborates with business partners and provides advice to business partners on system automation, implementation of new systems, usability of technology and supports for process improvements
Establishes governance, writes requirement documents and obtains business unit approvals for new projects and initiatives
Creates presentations tracking status updates for their portfolio of projects, hot topics and strategic developments
Undertakes, coordinates or gathers testing results or signoffs of key systems for procedural or systematic developments and enhancements from across the organization
Demonstrates advanced relationship management, communication, negotiation, and interpersonal skills
Solid problem solving and analytical skills
Possesses advanced influencing and negotiating skills
Experience with regulatory change implementations in Capital Markets
Is capable of managing multiple deliverable tasks with verifying priorities
Experience with Cash Management products, applications and workflows is a plus
Possesses advanced knowledge in the Product Operations or Trading Products areas of Capital markets, specifically in the areas of ‘Straight Through Processing’, Middle Office controls and P&L or GL reconciliations for more than one asset class
Experience managing regulatory projects such as Basel III, Dodd Frank Act, EMIR, FATCA or exchange driven regulations from CME, CFTC, Montreal Exchange etc
Advanced knowledge of project management and system development life cycle
Is familiar with business assessment tools (e.g., requirements documentation, workflow diagrams, and current state analysis/needs assessments)
Understands and is familiar with the application of techniques associated with process modeling and data flow modeling
Designations such as MA/MBA/CFA/PMP/FRM/DMS are a strong positive

Senior Operations Specialist Shared Services & Banking Operations Resume Examples & Samples

Responsible for the management of Servicing team that are tasked with the administration of diverse population of lending and trading portfolio
Sets the vision for the direction of the team on a regional basis with a focus on global synergies as market conventions permit
Partners directly with their senior Business Unit face off partners and Technology partners and define the future state and execution strategy of their respective area/ group
Promotes a culture of accountability and control and drives understanding, searches for lessons to be learned, and ensures full analysis when searching for answers to issues and problems, from a Business Unit and/or Technology process point of view
Identifies opportunities for achieving competitive advantage and thinks beyond current transaction/ issue to strengthen client relationships. Seen as an extension of a client’s resource pool, keeps clients informed of trends, issues, industry initiatives relevant to their business
Develops a deep bench of talent beneath them. Coaches and develops staff maintains high standards for promotion and development and cross-checks between other groups to ensure consistency
Understand downstream impact of entries in the Firm's loan tracking system Loan IQ (LIQ) throughout the closing process, which includes timely updates to coordinate proper position marking

Risk & Control Senior Operations Specialist Resume Examples & Samples

Independently review, challenge and support risk management activities within the PGS space
Identify operational risks and emerging trends through analysis of assessment results, key risk indicators and risk event data. Escalate material operational risk issues and incidents to relevant functional management and/or the relevant committees as appropriate. Evaluate the effectiveness of risk mitigation projects and corrective actions
Facilitate the Risk & Control Self Assessment (RCSA) process
Coordinate, organize and facilitate the risk trends happening across the respective BU
Participate in topical or ad-hoc risk/control projects, as needed
Ability to assert and influence across all organizational levels
Strong, interpersonal and communication skills

Senior Operations Specialist Resume Examples & Samples

Management of firm documentation including possessory collateral and legal documentation in the firm's tracking system Risk Vision (RV), maintenance of data sites relating to primary firm positions and secondary trading positions through firm's data site vendor Intralinks as well as external sites via SyndTrak, and Debt Domain
Quality control review of Corporate Loan primary origination and amendment in the Firm's loan tracking system Loan IQ
New customer account, new deal, and new payment instruction reference data build in loan systems
Quality control review and ongoing maintenance of client account, deals and payment instruction reference data
Management of cash reconciliations and reporting
Partners directly with their senior Business Unit and Technology partners and define the future state and executes strategy of their respective area/ group
Identifies requirements that fall outside of their scope and flags them accordingly
Promotes a culture of accountability and control and drives understanding, searches for lessons to be learned, and ensures full analysis when searching for answers to issues and problems, from a Business Unit and/ or Technology process point of view
Develops a deep bench of talent beneath them. Coaches and develops staff; maintains high standards for promotion and development and cross-checks between other groups to ensure consistency
Interpret structure and relevant terms and conditions of credit agreements and review other pertinent loan documentation in order to track and manage collateral and legal documentation requirements
Self-starter, who is able to resolve issues with little context or detail and works independently to deliver on projects within define and undefined deadlines. Ability to communicate and escalate concisely to all levels of Operations and the Business Unit
Understand downstream impact of entries in the Firm's loan tracking system Loan IQ (LIQ), document tracking system Risk Vision, and client records to coordinate proper deal data integrity and sufficient collateral and documentation
Reconcile system discrepancies and investigate issues that may arise in connection with documentation and collateral requirement, and client and deal transaction set up
LoanIQ experience
Familiarity with syndicated loan product and credit documentation

Senior Operations Specialist Resume Examples & Samples

Investigate and resolve reconciliation items (i.e. exception balances).This would include daily interaction with the Front Office and other support units, especially Reconciliation and Investigation Teams
Preparation and review of MI Reporting for distribution to the appropriate level of management (especially Investigation statistics)
Compilation and verification of mark-to-market letters prior to distribution to the customer
Responses to incoming audit letters from clients (which includes retrieving and/or confirming supporting data)
Review and updating of the desk book for this position, as applicable
Prioritizes Tasks, analyzes and resolves all day-to day issues with assistance of the Manager when required
Demonstrates the ability to analyze and resolve processing exceptions so to mitigate / eliminate risk to the Bank, with a further ability to recommend process improvements
Acts as a key contact point for i) clients, the Front Office and business partners (especially the Domestic Service Centre or “DSC”, which includes the Reconciliations and Investigations Teams) as it relates to client facing tasks, interactions (e.g. broker invoices, mark-to-market reporting, etc.) and ii) other support units, as it relates to investigations (e.g. Finance, Reconciliations, etc.)
The position has responsibility for decisions impacting activities of the assigned unit, including determining priorities, particularly in responding to unforeseen problems impacting unit activities Decisions beyond assigned authority are referred to Management for approval
Review processes for effectiveness, ensuring quality service provision; recommend and assist in managing implementation of efficiency and productivity improvements as required, while not compromising service quality
This role must work within the regulatory framework of the Treasury markets supported and work within the parameters and controls set forth by Management, FIM and other relevant procedure manuals
The job holder has the authority to make decisions for their assigned tasks/accountabilities with approval at the direct manager’s discretion that affects the reporting process and provide/implement suggestions that will enhance the process
He/she must discuss decisions which affect the various areas of the Bank with their immediate manager and if necessary, the managers of the respective departments
Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues
Promote an environment that supports diversity and reflects the HSBC brand
Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
3-5 years experience in a GB&M Operations area, with extensive background and interest in Reconciliations / Investigations
A conceptual understanding of operational controls, the ability to identify control gaps, and a willingness to adopt and appreciate HSBC’s control policies and guidelines
Knowledge of such products / services as : OTC Derivatives (e.g. Interest Rate Swaps, Currency Options, Futures), FX, and Money Market Trading/Settlement/Custody, Fixed Income Securities Settlement/Custody
Ability to engage / motivate peers to aid in resolution of exceptions / suspense items
Ability to manage internal and external customer service issues, as required
Flexibility in working hours as necessary
Working knowledge of industry / regulatory audit requirements, demonstrating control-centric behavioural traits
Excellent organizational and communication skills (both oral and written)
Familiarity with software programs such as Microsoft Word, Excel, and Access. Working knowledge of treasury systems such as TREATS (Internal HSBC), Summit, BPS would be an asset
Responsible for analysis of exceptions so to gauge trending, thus allowing opportunities for Management to assess possible improvements within the processing units

Senior Operations Specialist Resume Examples & Samples

Working knowledge of Credit Trading Market
Experience in trade capture workflows, processes, and systems
Experience in Middle Office, Risk, or Front Office
Working knowledge of Bloomberg, LoanIQ, and Excel
Distressed Trading experience

Senior Operations Specialist Resume Examples & Samples

Minimum of two years proven and progressive settlement experience or equivalent
Must have comprehensive understanding of fixed income settlements and processing
Ability to learn quickly and independently and take initiative
Preferred knowledge of any of the following systems: BPS (Broadridge), Clearance Pro, CDS, Euroclear, BBH, DTC, Global One, Treats

Senior Operations Resume Examples & Samples

Assisting in managing the Operations team who process all investments, trades, cash transfers, client reporting, account opening & account maintenance
Managing SLA's, client productivity and liaising with third parties as appropriate to process instructions within a timely manner
Working with the wider business group for process improvement and operational projects
Assisting withthe management of the Private Equity operations including reporting and ongoing management of the PE reporting
Managing business processes, and process improvements
Developing, implementing and/or maintaining compliance with company best practice and regulatory requirements as appropriate
Representing the Operations Function at senior management meetings
A minimum of 5 years' experience in a middle office or investment support preferably with private clients, with supervisory experience an advantage
Experience of large and small scale projects, identifying process improvements and implementing changes as required
Knowledge of trading support, settlements, reconciliations, risk avoidance, new process setup & improvements
Working with third parties, senior management and internal teams to ensure best in class service delivery

Senior Operations AML Analyst Resume Examples & Samples

Business Delivery & Operational Effectiveness (70%)
Review/assess account opening forms along with documentation submitted by the U.S. Private Bank Lines of Business under Wealth Management to ensure they are complete and comply with AML procedures and regulatory requirements prior to customer risk scoring
Complete data entry process on new account files
Conduct initial Sanctions screening on behalf of the U.S. Private Bank Lines of Business under Wealth Management
Assist in the KYC refresh process flow for the U.S. Private Bank Lines of Business under Wealth Management
Assist in the approval and documentation review process by presenting concise, well organized files and recommendations as necessary to the AML Operations Unit Manager
Recommend: Has the authority to provide and recommend actions to mitigate risk and use judgment-based decision-making regarding AML/OFAC policies and procedures
Monitoring: Has the authority to examine the work of others to ensure compliance with agreed upon operating requirements
3 - 5 years BSA/AML or related Compliance and adjudication experience, CAMS certification preferred
Strong knowledge and understanding of BSA/AML, OFAC, and USA PATRIOT Act and risk management principles
Understanding of Wealth Management’s Lines of Business, processes and operations
Thorough knowledge of BSA implications on non-traditional banking products and services

Senior Operations Accounting Manager Resume Examples & Samples

Establish and maintain standards, policies, practices, and procedures for inventory accounting, including standard costing
Manage the month-end close process for all inventory and related period cost accounts, ensuring proper financial and operating controls over physical inventories and their valuation. This includes reconciling the perpetual inventory to the general ledger. Investigate discrepancies and make recommendations to prevent recurring problems
Assure proper valuation of inventory in accordance with GAAP, including the revaluation of inventory for both FOB and landed costs
Maintain proper control over inventory “valuation” accounts not maintained in the perpetual inventory system
Act as liaison between Accounting department and various operational departments to ensure that all new projects being considered, which affect inventory / costing / import payables will properly interface with existing accounting systems
Maintain provisions for warranty, returns, cost revaluations capitalization, foreign sourcing office absorption, excess, slow moving, and close-out inventory
Manage the import accounts payable function
Perform certain audit procedures, as necessary, to ascertain that newly developed or enhanced enterprise systems are functioning as designed and that all transactions are properly accounted for within the accounting systems
Be a key member of Global Transformation Project (GBT), representing Operations Accounting in future regional implementations and driving process improvements in global business processes and reporting capabilities
Be an integral member of various project teams to change/improve policies and processes as the company evolves
Continue to develop and transition the North American costing team to a global shared service, as the remaining regions implement SAP (Japan, Korea, China JV, Europe)

Senior Operations Specialist Resume Examples & Samples

Commitment to excellence and integrity
High level of motivation and initiative
Strong customer focus, excellent communication skills, a strong work ethic, and extremely organized
1 or more years of previous customer service preferred
FINRA license preferred

Senior Operations Associate, Asset Management Resume Examples & Samples

B.S. or B.A. in finance or related field
Minimum 1 year related experience
General knowledge of financial markets and portfolio accounting
Ability to organize/prioritize
Practical problem solving
Focus on providing exemplary service
Possess phone/office etiquette

Senior Operations Specialist Resume Examples & Samples

Take 30-40 calls a day from other firms to work through ACAT and Non-ACAT transfer questions
Review outstanding transfers and update the necessary systems (ATDB, BETA, DCMT)
When needed, effectively communicate (verbal and written) pertinent information to Financial Advisors on the status of transfer requests that might be impacting their accounts
Handle outbound and inbound calls and display utmost professionalism
High School Degree required, College Degree preferred
Prior work experience in a financial institution preferred but not required
Familiar with MS Office

Senior Operations Data Lead Resume Examples & Samples

Review client schedules and contact client or their payroll provider regarding and late files
Understand monthly MVAS/STAC releases and impact to current processes and workarounds, and update procedures and documentation accordingly
Act as the primary client point of contact for the most complex plans, and as a secondary point of contact for other clients within the team
Train and mentor new Operations Data Leads on the team, and act as a Subject Matter Expert on the SRK and MVC operations processes and the STAC and MVAS platforms
Bachelor’s Degree in business, finance, computer science, or other related discipline required
Minimum of 5+ years of progressive experience in Operations, Client Implementations, or technical field using payroll data, data analysis and reconciliation, problem research and resolution, project management, and change leadership required
Strong understanding of plan administration, plan design, plan provisions and product offerings required
Systems experience desired: Siebel, Omni Suite, Plan Rules, Omni trade, Sunguard Transfer Network, MVAS & STAC
Strong Communication Skills (written, verbal)
Analytics (data and reporting)
The ability to network and collaborate with associates at all levels throughout the organization is requested

Anti Money Laundering Senior Operations Specialist Resume Examples & Samples

Monitoring: Has authority to collect customer data from internal customers to ensure the accuracy and completeness of AML/BSA processes
Information Access: Has authority to use and access confidential information related to customer information, product and financial information
U.S. AML Management Team and staff
Technology & Operations
BMO Financial Group LE/LOBs – P&C, U.S., PCG and Capital Markets
Global AML
Corporate Compliance
Bank Examiners and Auditors
4-6 years of AML/BSA or related Compliance experience preferred
Theoretical understanding of math, financial economics and or statistics preferred
Ability to research and make appropriate recommendations regarding complex issues

Senior Operations Specialist, Direct Business Resume Examples & Samples

Provide superior customer service to the service center partners on direct business support with a focus on not in good order (NIGO) transaction inquiries via telephone and Siebel requests. The qualified candidate must be able to handle high call volumes and display utmost professionalism when speaking with internal partners and advisors. A proficient understanding of direct business data and processes are required
Research complex service requests (Siebel SR's) from general service center and 360 teams. Set expectations and define the actions necessary to resolve the situation within the required service level deadlines. Attention to detail and problem solving skills are extremely important
Communicate with internal departments to improve processes and ensure timely processing. Provide regular feedback to the Service Center Partners/Management to improve both the advisor experience and operational efficiencies
Actively participate in customer service training and other training to remain current with operational/ service policies and procedures
Responsibilities include the creation and update of departmental training materials and processes and procedures
Assist with projects, conversion and testing
Process Operational transactions/data input as needed
Contribute to iKnow Article development
Overflow processing support - Provide backup support to other Direct Business groups in times of high/overflow volume in order to keep all direct business workflows within the stated Service Level Agreements. This will require a firm understanding and constant training/retraining of all direct business processing, most specifically Alternative Investments and Rep Maintenance
1-2 years of minimum experience in service oriented positions or Financial and/or Brokerage Industry, 1-2 years experience within company (LPL) is preferred. Understanding of Direct Business products and processes will be plus
Microsoft Office preferred
BETA preferred
Siebel and BranchNet preferred
Must have excellent oral/written communication skills, be detail oriented, team player and have the ability to effectively work in a fast paced/high volume environment under pressure

Senior Operations Specialist Resume Examples & Samples

Operational Knowledge - General understanding of rules/regulations and Stifel policies that pertain to the department
Time Management – Initiative and self-direction when performing tasks. Ability to organize and prioritize effectively in order to meet deadlines
Organizational Skills - Ability to handle large workload that varies based on projects and heavy volume periods
Communication Skills - Effective communication skills and ability to professionally relay information and work with branch personnel in both written and verbal form
Math and Analytical Skills - Solid and reliable math skills sufficient to understand and calculate statistical information. Solid analytical skills to allow identification of aberrant data

Senior Operations / AML Analyst Resume Examples & Samples

3 + years BSA/AML or related Compliance and adjudication experience, CAMS certification preferred
Bachelor’s degree (preferred)
Demonstrated ability in applying statistical techniques
Proven mathematical, analytical, planning, problem solving, and decision-making skills
Working knowledge of Bank operating environment and applicable Bank systems

Gwim Senior Operations Rep-client & Account Services Resume Examples & Samples

A “buyer-view” mentality – understanding the needs of our client from their perspective. Talent to understand and solve issues through conversation and personal interactions
3-5 Hourd of Investing in You
3-5 hours of Investing in You Training (only required for current employees of IS&COS)

Senior Operations Specialist Resume Examples & Samples

Shown programme management experience with evidence of successful team management and delivery against targets
Effective business analysis skills coupled with a consistent track record developing functional knowledge
Knowledge and effective application of the principles and discipline of project management
Ability to handle changing priorities and objectives
A strong team ethos and ability to motivate themselves and others
Programme and project planning and control
Governance and client management
Financial management and return on investment (cost / benefit tracking )
Status tracking and reporting
Progress reporting through meaningful metrics
Issue and risk management
Maintaining a working knowledge and understanding of working practices in the line
Integration with cross-functional initiatives and objectives across the Ops CTB programme
Developing and iterating architecture blueprints and roadmaps to define the PS Strategic Vision
Preparing detailed budgets and planning future deliverables
Leading detailed analysis with line staff, wider Ops groups and Business Units to formulate and consolidate business requirements
Handling the documenting of business processes including screens and screen flows, business rules and reference data requirements
Handling preparation of test strategies and approaches, documentation of test scripts and test execution
Controlling the deployment and verification process
Ensuring production of user manuals, reference materials and training materials and participate in the delivery of training, as required
Effective management of a geographically dispersed team of both full time employees and consultants
Demonstrated problem solving and business analysis skills, i.e. the ability to structure an approach to work through and solve complex and ill-defined problems and issues
Ability to conduct themselves effectively with senior management
Corporate Action experience
Experience in consulting or other project management roles
Programme management
Knowledge of the LEAN management methodology

Senior Operations Specialist Resume Examples & Samples

Act as SME to translate business objectives into plans that can be implemented for multiple and/or larger initiatives/ projects of a complex, high risk nature, including process redesign to compliment the change management/ product support strategy for the business unit, adhering to and maintaining established standards and practices, and developing specific deliverables for large, complex, high risk initiatives; represent technical business needs and requirements in the introduction of new/ revised processes and systems
Identify new opportunities, generate and solicit ideas for improving processes for efficiency, responsiveness and controls, and create business cases to meet performance objectives and/or productivity improvements for the business unit; recommend solutions
Investigate and resolve system or process corrections and adjustments affecting business processes and effectiveness
Lead the development of business planning, technology planning and process development as related to change initiatives
Act as the central point of contact for technical problem escalation from suppliers and service providers for assigned business-specific systems
Ensure the provision of workflow/ procedure training to team members, as required
10+ years of project-related work experience, including that of project lead for initiatives of various size and complexity and large technical projects as well as proficiency in all phases of the project process (initiation, risk management, planning and management, documentation, requirements identification and testing)
Knowledge and understanding of International Organization for Standardization (ISO) Project Management Methodology, tools and templates
Advanced knowledge of testing strategies, test plans and execution
Expert knowledge and understanding of the business unit’s key products and services, processes and controls, and market practices
Expert understanding of the business unit’s risk and regulatory requirements
Solid knowledge of the business unit’s transaction fulfillment procedures
Advanced knowledge of area(s) of expertise
Tolerance and flexibility for resolving ambiguities
Advanced change management skills
Advanced customer service and relationship management skills
Advanced teamwork and team leadership skills
Advanced multi-tasking skills covering a wide range of challenges which are independent and distinct
Ability to translate business requirements into system solutions, according to Bank standards
Strong ability to review project documentation and provide input/ feedback

Gwim Senior Operations Rep-cashiering Administrator Resume Examples & Samples

Ability to multi-task and be a team player
Strong organizational skills, attention to details & strive for accuracy
Ability to perform time sensitive tasks in a deadline oriented environment
Ability to manage issues through to resolution

Senior Operations Technician Resume Examples & Samples

Administer, support and maintain the UK local computer rooms and server infrastructure
Responsible for the availability, continuity, capacity and security of the UK infrastructure
Manage the proactive monitoring, maintenance, resolution and recovery of our technical environment
Project manage, implement and report on Kering IT initiatives
Update brand IT Directors/Managers on key solutions
Perform change management
Collaborate with the rest of the IT team (both UK and WW) to realise technical solutions
Manage EUS escalations and major incidents
Report on service management levels
Use internal resources to create monthly and quarterly reports
Review externally supplied services with third parties
Safeguard our assets by planning disaster recovery and maintaining backup solutions
Visit different sites in order to maintain service continuity
Data centre and server management
Deep understanding of Windows OS, virtualization technology and storage systems (Netapp, EMC or similar)
Hardware management
Project management (Prince2)
Experience in providing end user & IT infrastructure support
Active Directory management
Group Policy management
DHCP and DNS management
Exchange/Outlook knowledge
Knowledge of NW technology and Cisco ios

Gwim Senior Operations Rep-cma Visa Card & Check Resume Examples & Samples

Displays problem solving, analytical & organizational skills
Acts decisively and with good judgment
Works with a sense of urgency, able to meet aggressive deadlines
Must be flexible & adaptable - willing to switch into various roles

Gwim Senior Operations Rep Resume Examples & Samples

Ability to work independently and analyze transactions using guidelines to make sound judgments
Professional and positive team player
Willingness to work beyond scope of primary responsibilities
Ability to multi task Strong client service skills

Senior Operations Accountant Resume Examples & Samples

Leading role in the financial planning and analysis for the production and support functions for key existing products and new product introductions. Key point of contact in maintaining the standard setting process around costing and FP&A
Actively collaborate with Senior Management, Supply Chain, business sales and Manufacturing departments to ensure inventory accuracy, standard costing and budgets being effectively adhered to at all locations
Ownership of KPI delivery, and improvements where required, on a monthly, quarterly and annual basis for key heads such as costs of production, distribution costs, materials pricing and associated absorbed expenses affecting manufacturing
Accounting for inventory cost including material purchases, allocation of operations overhead, and contract manufacturing costs
Driving, coordinating and delivering/presenting the workings around the annual product budget for site in question to senior executives and management team
Coordinating the management accounting month end close process
Assist with monthly variance analysis for all balance sheet and P&L inventory areas
Liasing closely with logistics and engineering in communicating financial implications of change scenarios through developing scorecards, dashboards, flash reports etc to drive effective management information
Become a key member of a small tightly knit team that will allow easy exposure to all facets of the business

Senior Operations Specialist Resume Examples & Samples

Pull and distribute recruiting metrics for Global and domestic leaders, recruiters and HRBPs
Support the short and long term plans for Recruiting Operations' global operational systems, tools and processes across the organization which supports the overall People and Growth Strategies
Manage and ensure our ROI for external career sites both domestic and global
Establish and nurture collaborative relationships with key stakeholders including staffing leads and key business partners in HR, IT, Legal, and Corporate Communications to understand their business goals and ensure our global recruiting operations strategies align with the needs of the organization
Work with Corporate Communications to ensure we are properly represented on external facing media- Partner with internal team members in HRIS for reporting and people analytics
Work with IT and Talent Acquisition to ensure inter-dependencies are addressed
Partner with vendors to create and manage resource strategies and execute project plans

Gwim Senior Operations Rep Resume Examples & Samples

Customer service experience and client focus
Attention to detail, strong organization and time management
Self starter with professional demeanor capable of performing work independently with minimal direction
Proficient computer skills and web navigation including Microsoft Word, Excel (able to filter & sort), Outlook
Flexibility/adaptability to multitasking, able to move quickly from task to task in a high volume, fast paced environment
Team player, ability to work cooperatively with others and embrace change with a positive approach
Independent worker with minimal supervision while functioning collaboratively as a part of a larger team as a team player
Previous experience in cashiering, teller or customer service
Knowledge of BAC policies, procedures and experience with BAC applications (client privacy view, Flagscape) a plus

Senior Operations Consultation Manager Resume Examples & Samples

Main point of contact for deployment of partner and customer digital products
Gathers and presents requirements for deployment of future technologies in stores. Makes recommendations regarding when and how we should implement specific technologies based on market readiness, business impact, etc
Drives process improvement from all tactical aspects: deployment, service improvement, market readiness, break/fix, change management and training tools
Leverages cross functional and cross organizational teams to drive projects to completion
Merges data points and business realities with fact based business insights to arrive at sound strategic recommendations. Uses data to tell a logical story
Delivers reporting to key stakeholders on product deployment progress and milestones
Experience working with or, preferably, managing a digital/technological portfolio
4 years in a service delivery or implementation role
At least 2 years managing projects or project managers
At least 2 years leading cross functional and/or cross organizational teams
Extremely strong communication skills
Ability to travel occasionally to support product deployment
Secondary Skills: Soft/Communication Skills & Business Acumen

Senior Operations Project Analyst Resume Examples & Samples

Project management experience (3-5 years)
Experience developing, writing or drafting customer communications (3-5 years)
Strong written and verbal communication skills with attention to detail and the ability to communicate information in a clear, concise manner
Business knowledge of at least one area within Consumer Banking
Ability to manage a portfolio of business in addition to several small projects at the same time
Experience facilitating discussions to drive consensus with multiple stakeholders (legal, risk, LOB, etc.)
Ability to establish relationships with business partners to understand business and communication needs
Proficiency in MS Word, Excel, PowerPoint
Understanding and application of the Bank of America Brand Guidelines
Ability to work independently with general guidance and professional experience

Senior Operations / Total Rewards Manager Resume Examples & Samples

Oversees processes to ensure consistent, accurate and timely service is delivered. Supervises the respective Specialists to ensure the proper evaluation and management of Compensation / Benefits programs. Ensure activities are managed in accordance with Federal and State laws, including reporting requirements. Proactively identify risks and provide proper escalation for high level resolution. Build relationships internally and collaborate effectively on cross-functional teams. Serve as the vendor relationship manager, overseeing the contractual obligations, monitor service delivery and teammate escalations. Performs other duties as requested
Manages Leave of Absence SunTrust team, the associated workstream, and the vendor relationship. Responsible for the successful administration of company Leaves of Absence such as Family Medical Leave Act (FMLA) Leave, Extended Employee Medical Leave, Military Leave (Active Duty) and Personal Leave. Supervises the work of the Leave Specialists who conduct day-to-day processing of employee actions in Workday related to leave, ensure compliance with all Federal and State laws and all company policies pertaining to leave of absence. Partner with HR and Legal leadership to escalate problem resolution to ensure a holistic and streamlined approach for each leave
Manages Executive Compensation Administration team, including vendor relationships with Fidelity and Xerox, and related accounting and reconciliation activities. Provides input into the annual short-term and long-term incentives process, and manages daily/monthly/quarterly activities related to accounting accruals, eligibility, and other administrative duties
Other Benefits responsibilities TBD, depending on evolution of SunTrust model
Other area(s) of HR Operations
Minimum 7 years Human Resources and operational experience
Experience with Executive Compensation, Incentive/Rewards, Leave Plans, and Retirement
Experience in HR/Benefits consulting, employee benefits transformation or employee total rewards strategy and design
Experience with process creation, implementation and improvement
Experience working with international/cross-cultural teams
Understanding of state, local and federal requirements in the HR/Benefits/Compensation arena
Ability to pursue multiple objectives and initiatives, analyze complex issues and drive change
Self-starting with the ability to work in a fast paced, startup type environment with a high sense of urgency
Possesses strong knowledge relating to all facets of benefit program development and design

Senior Operations Specialist Resume Examples & Samples

Maintains prime relationship management role with a specific unit of the FIU
Leads forums with senior executives within AML
Maintains relationships with business, technology and operations areas and orchestrates activities from all areas
Solves complex issues which may require facilitation of multiple senior resourcesKnowledge & Skills (this section will also be loaded to myRecruiting) Working Conditions

Senior Operations Specialist Resume Examples & Samples

Bachelor’s Degree in Business Administration, Marketing or similar field
A minimum of 5 years’ experience in Operations, Logistics or Customer Service preferably in a project environment and ideally with experience supporting sales programs and managing suppliers within an international company
Experience in developing and fostering strong working relationships with suppliers as well as internal stakeholders
Strong professional communication skills
Excellent analytical skills, strong problem-solving and multitasking skills as the job requires the ability to manage diverse situations
Ability to work independently with minimal supervision and also contribute to the team
Experienced in building and interpreting dashboards, managing data and using data to influence decisions
Experienced at developing, implementing, utilizing, and maintaining business management processes
Ability to connect ‘dots’ across all operations processes to achieve effective productivity and output
Experience of working for and with technical companies and products a plus
Expert level of knowledge in Microsoft Office applications including Excel, Power Point, Word, Outlook
Working knowledge of Microsoft Access and Visio
Working knowledge of ERP and/or CRM systems, such as PeopleSoft and SAP
Fluent in English and Dutch both spoken and written, other language skills a plus
Quality, attention to detail is paramount

Senior Operations Accountant Resume Examples & Samples

Knowledge of cost accounting principles / Generally Accepted Accounting Principles
Excellent interpersonal and communication skills
Ability to analyze problems and recommendations and pay strong attention to detail
Ability to initiate projects, prioritize tasks and meet deadlines
Strong computer skills with knowledge of Microsoft Office, particularly Excel and Word
Ability to successfully pass "PROVE-IT" skills test

Senior Operations Center Analyst Resume Examples & Samples

Provides guidance and direction in developing incident management and global situation procedures and process with internal and external stakeholders
Helps implement training programs, develop guidance manuals, and conducts business continuity exercises
Works on the development and maintenance of business recovery plans, addressing short and long term operational workarounds, physical displacement, and recovery resource needs
Provides essential business continuity subject matter expertise to internal and external partners
Fosters relationships and develops networking opportunities to gather and disburse business continuity information
Facilitates the process of conducting risk assessments and identifying prevention, recovery and mitigation efforts
Contributes to the development and maintenance of a corporate emergency response, prevention, partner safety, physical displacement, enterprise awareness and incident management program
Bachelor’s Degree or equivalent military experience preferred
Previous Business Continuity Planning or related operational center experience 4 years
Cross-functional project experience 3 years
External and internal training and communication 3 years
Participation on cross-functional groups and projects 3 years
Experience with Recovery Tests and Tabletops 2 years
Certified Business Continuity Professional (CBCP) OR experience in 24/7 operations center 2 years
Experience in military command post or operations center preferred

Senior Operations Specialist Resume Examples & Samples

Working with diverse web-based applications and learning management systems in a production, mission critical environment diagnosing complex user, application and/or systems problems
Identify opportunities for reducing downtime to minimize customer impact
Identify needs for additional support documentation and work with management to provision the resources necessary to write the documentation
Monitoring the daily operations of the enterprise application environment by analyzing information and recommending short and long term automation opportunities
Ensuring support issues are assigned and resolved in a timely and efficient manner
Coordinate urgent business needs with the team to insure they receive the necessary attention
Identify and manage operations projects as needed
Develop, maintain, and facilitate process training for team members
Working with product and development teams to onboard new or updated platforms into BAU support, including guiding Dev teams through the Operational Readiness Checklist, coordinate creation of ops guides, coordinate team training
Provide first point of contact for internal and external business partners, Service Managers, Client Services and Customer Support inquiries into aging tickets and secondary priority setting
Work with managers to coordinate knowledge transfer amongst tiered escalation teams
Analyze incident case data to identify trends and work with development and software quality teams to prioritize fixes
Prepare and deliver monthly reports to business partners
· Strong leadership skills with people management/supervisory experience
· Desire to mentor staff in process and platforms
· Prior experience with IT customer service/customer communications
· Experience with Service Management systems such as ServiceNow
· Ability to identify areas for continuous improvement with processes, tools, and training, based on business needs and company growth
· Ability to effectively multi-task on a variety of daily work assignments in a challenging, fast-paced work environment
· Excellent oral and written business communication, organizational and time management skills
· Experience with documentation of complex issues, processes, procedures
· Strong analytical and problem-solving skills
· Ability to understand and clearly explain technical issues to both technical and non-technical audiences
· Strong team player with the ability to work independently
· Motivation to learn and share expertise of new skills and technologies
· 3-5 years of experience, BS in business, computer science, or other technical discipline
· ITIL Foundations Certified

Senior Operations Specialist Resume Examples & Samples

Act as SME and escalation point for larger, more complex change management initiatives and projects. Escalate deviations from plan
Create and implement User Acceptance Testing (UAT) plans, and recommend actions related to results
Access data and line of business information required to fulfill accountabilities
Interpret P&Ps
Negotiate funding for new plans and negotiate timelines and deadlines for larger, more complex initiatives and projects
Advanced knowledge of testing strategies, test plans, and execution
Advanced knowledge of conversion, parallel and implementation processes
Advanced understanding of the business unit’s risk and regulatory requirements
Ability to document requirements, acceptance test plans, conversion and implementation plans
Ability to review project documentation and provide input/ feedback

Senior Operations Specialist Resume Examples & Samples

Ensuring the projections are correct to avoid insufficient funds in the account
Ensure strict adherence to deadlines and times to accommodate Bermuda Cash management (6:30a.m.)
Managing intraday limits to settle payments and cut off times
Ensuring sufficient funds are available to release critical payments in the Nostro Accounts to avoid reputational risks with clients
Maintain the HSBC Group FIM standards and ensure satisfactory or above audit ratings are achieved
Represent HSBC in industry working groups as appropriate
Independent decision making qualities while being mindful of associated risks. Escalate issues to Management, Front Office, etc. as required and in a timely manner
Undergraduate Degree (or equivalent experience) required
High level knowledge incoming and outgoing payments
Ability to prioritize and deliver in a system of tight deadlines
MS Office proficiency
Exceptionally detail oriented
Strong Organizational skills. Have the ability to prioritize and multi-task
Knowledge of Systems: Bank of Canada - LVTS and ACSS systems for Canada Projections, HUB, GMG, GPS, Frontier, HSBCNET and TREATS
Flexibility in hours of work (between 6:30a.m. to 6:30p.m.)
1 to 3 years of Cash Management experience an asset

Senior Operations Specialist Resume Examples & Samples

Oversee and process daily functions of the desk, follow up with staff and ensure all processes are completed accurately and timely. Taking action on any items requiring follow-up and ensuring necessary personnel are notified. Assist in department training and projects as required
Assist analysts and associates as needed on daily processes, during spikes and in their absence; reviewing workflow and making recommendations on improving functions
Assist supervisor as required; special projects and business continuity
Maintaining and updating current operational procedures for the section. Reconciling department receivables, general ledger, assets and cash breaks. Maintain statistical records
Four year college degree in business-related field or equivalent experience
Three to five years of financial experience in securities/investment business
Sound knowledge of financial markets and various security types
Graduate-level courses in accounting, finance or management are viewed favorably
Good interpersonal and people-management skills
Work well in a daily deadline oriented environment
Ability to perform multiple tasks in a fast-paced, team environment
Solves routine problems of moderate scope and complexity following established policies and procedure
Work is closely supervised, follows specific, detailed instruction. Defers non-routine matters to supervisor
Develops solutions to a variety of problems; ensures solutions are consistent with organization objectives
Requires moderate right and left hand coordination for the use of the typewriter and/or personal computer
May coordinate duties of departmental staff
Acts as lead to lower level staff
Ability to help others adapt to changes

Senior Operations Accountant Resume Examples & Samples

3+ years of Nonprofit Audit or accounting experience
Bachelor Degree in Accounting
Knowledge of Accounting principles and Cost Accounting principles
Previous experience with Financial Statement Preparation, General Ledger, Month-end Close, and Reconciliations

Senior Operations Engineering Manager Resume Examples & Samples

Lead and direct a team of industrial and project engineers
Continuous review and improvement of existing cost and client satisfaction processes
Manage operations capital investment portfolio and demonstrate annualized cost optimization
Manage complex multi-function/ multi fulfillment center projects
Work with Business Development on crafting compelling new client solutions
Extensive travel and hands on guidance in all fulfillment centers in North America
Managing operations engineering teams
Developing solutions for B2B and B2C ecommerce multi-node fulfillment centers
BS Degree in Industrial Engineering, an MS in Industrial Engineering is a plus
Developing and driving capex ROI solutions
New “greenfield startups”
Developing complex RFQ’s for material handling equipment
Extensive Multi-Client 3PL activity based and revenue share costing models
Extensive knowledge in Warehouse Management Systems, Warehouse Control Systems and Transportation Management Systems
Designing new IT functional requirements and working directly with the development team

IT Senior Operations Service Manager Resume Examples & Samples

Methodologies for service transitions from Project Teams to Operations Support
Change management best practices
Identification of Continual Service Improvement opportunities, influencing teams to undertake improvement efforts
Comprehension of Incident Management, including Major Incident industry-leading practices and how they should be applied and enforced; and,
Problem management industry-leading practices. Demonstrates proven intimate knowledge and experience in a managerial role in the delivery of IT operations, including in the following areas
Application Support, Infrastructure Support, Service Desk, or IT Service Management
Analyzing service metrics to gain insight into possible service improvement opportunities based on metric trends, as well as defining effective support models that include both internal and external suppliers, e.g., external cloud service providers such as SaaS, PaaS, IaaS, working alongside 3rd party internal suppliers; and,
Support of approaches in one or more of the following technology areas: Application Management, Web and Application Infrastructure, Identify Management, Server Platform Management, Data Center Monitoring/Event Management, and IT Service Management Tools
Cross team planning and coordination including offshore vendor management
Influencing without authority across a diverse set of technical teams, suppliers, and stakeholders
Operating and leading successfully in larger complex support models
Understanding and bridging relationships between business processes and IT Services
Enhancing communications between technical team and businesses teams
Promoting open, transparent and clear communications; and,
Providing relevant, accurate and up to date information

Senior Operations Development Manager Resume Examples & Samples

Lead Lean Operations Systems implementation effort
Foster a culture of continuous improvement and develop workforce capabilities to sustain results
Drive cost reduction and NPI improvement efforts with stakeholder SBU’s
Conduct analysis of Make/Buy strategies across all Global Operations sites and drive projects through Passport process to execution
Support VP of Operations and site GMs in senior level administrative tasks as needed

Senior Operations Specialist Resume Examples & Samples

Financial Management
7+ years of related experience
Expert knowledge and understanding of the business unit’s functions, utilities, scope and operating model
Advanced understanding of the PO/T&O organization and environment
Expert problem-solving skills

Gwim Senior Operations Rep-risk Control Resume Examples & Samples

Highly motivated, self-starter and possess the ability to work independently
Candidate is expected to demonstrate leadership qualities, flexibility and be a team player
Must be able to lift packages, trays and mail bins up to 40 pounds
Must be able to spend a large part of the day standing up or moving around
Knowledge of PACE and Image/FIRST preferred
Industry Experience
Complete 3-5 hours of Investing in You Training

Senior Operations Specialist Resume Examples & Samples

The Senior Operations Specialist will take on a multifaceted role ensuring both first class communication with Customers and Field Engineers, as well as internal processes such as service contract execution; install base data entry and service logistics
Effectively manage Service logistics activities such as parts orders and deliveries and specialized tools
Responsible for first class communication with external customers and internal Field Service team
Responsible for driving the overall execution of the GEHC customer service contracts. This may include field communications and verification along with contract submission prework
Maintain Install database accuracy by supporting field team and external customers via phone and email
Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues
Provide support for timely resolution of customer invoicing disputes in coordination with Service Sales and field service teams
Organize the periodical calibration of the tools and measurement equipment and document the quality audits when needed
Minimum College degree in related field (management studies, logistics, economics, etc.)
Experience working in a similar type role in an Operations capacity. Previous experience in a Logistics function will be seen as a strong advantage
Excellent verbal, written, and communication skills in both Romanian and English
Ability to manage all aspects of customer service, customer satisfaction, and contractual commitments
Experience managing office related activities and strong multitasking skills

Senior Operations Accountant Resume Examples & Samples

Process fund reports
Monitor, review and validate all daily work to ensure accurate and timely release of fund transactions
Ensure data accuracy and related analyses, including integrity and adherence to department policies in all accounts
Support team with ad hoc projects to improve business performance
2+ years of finance and/or accounting experience
Proficiency with Microsoft Excel
Prior mutual fund industry experience

Senior Operations Specialist Resume Examples & Samples

Monitor compliance requirements. Ensure adherence to directives, P&Ps and regulatory/ government requirements
Act as SME in an advisory capacity to senior managers and lead new work. Recommend business performance improvements
Advanced knowledge and understanding of business unit’s key products and services, processes and controls
Solid understanding of business unit’s risk and regulatory requirements
Strong ability to apply analytical, constructive and interpretive thinking to an often unstructured environment
Strong facilitation and conflict management/ resolution skills

Senior Operations Accountant Resume Examples & Samples

Responsible for the cost and operations accounting for the Charlotte Remanufacturing plant including but not limited to: set standard costs as needed, perform analyses on purchase and labor variances, compile shipments data, run ad hoc reports as needed, and lead annual standards setting
Perform month end close tasks and reconciliations, and complete month end reporting
Participate in Operational Excellence initiatives and support financial reporting requirements
Partner with the SMART Oracle implementation team and lead the cost accounting financial testing, data cleansing, and process solution for the Oracle system implementation in October
Draw attention to compliance issues to maintain consistency with Sarbanes Oxley and Ingersoll Rand policies and work closely with plant teams to remediate; lead SOX testing for the manufacturing plant
Assist in the development and presentation of recurring and ad-hoc financial plans, budgets, forecasts, statements, metric scorecards and reports to enhance business decisions and drive operational efficiency
Leverage available system and data to consistently improve reporting and analysis
Coordinate with facility management to implement best practices/standard work
Participate in or lead other projects as necessary
4 year degree in Accounting or Finance required; advanced degree or chartered certification (CMA, CFA, CPA) is desired
4 years accounting experience; cost accounting experience in a manufacturing environment

Senior Operations Due Diligence Analyst Resume Examples & Samples

4+ years of Operations experience
Project Management background
5+ years of Due Diligence, Internal Audit, Compliance, Investigative Research, Trading, Operations or Prime Brokerage experience

Senior Operations Commercialization Engineer Resume Examples & Samples

A minimum of 5 years of experience, preferably in a highly regulated industry
Experience with New Product Development, Introduction, and Commercialization
Highly computer literate, proficient with MS Excel and MS Project
High financial acumen & analytic skills (Industrial Engineering skills / background a plus)
Diverse background with prior experience in multiple disciplines a plus (Engineering, Manufacturing, Sourcing, Supply Chain, Logistics, etc.)
Trained/Certified in Lean and/or 6 Sigma
Value stream mapping experience preferred
Driven by results, shown by significant accomplishments
Self-directed with the ability to develop, facilitate and gain consensus in a team environment
Effective communication skills with superiors, subordinates, and contractors
Ability to adapt to evolving projects requirements
Demonstrate flexibility, adaptability and integrity when making decisions
Schedule flexibility to allow for conference calls with Europe and Asia
Domestic & International travel required (10%-25%)

Gwim Senior Operations Rep-dividend Distributions Rep-jax Resume Examples & Samples

Bachelors degree Preferred
Complete 3-5 hours of “Investing in you” training
Proficient PC skills, including Microsoft Office applications
Versatile, fast paced learner in a changing environment
Attention to detail and focus on accuracy

Senior Operations Specialist Resume Examples & Samples

Independently develops/manages complex narrative and quantitative reports to meet informational requirements of KP management and external agencies and organizations for critical financial, departmental or operational analyses. Researches and collects complex information needed to complete project milestones and/or reports. Identifies requirements for end-user systems applications, and designs and implements systems and processes to allow access to data and to safeguard data integrity
Develops content for intranet site and coordinates with communication specialist. Ensures activities meet expectations, utilizing project management techniques and tools to independently resolve scheduling issues and advises management of resolutions
Creates monthly project financial reports in response to business needs; consolidates and analyzes results to provide variance analyses and performance metrics. Participates in various complex special projects and provides analytical back-up support. Interfaces with KP employees across multiple organizations and external parties as a liaison for the department/function
Minimum seven (7) years of administrative support
Intermediate level proficiency with e-mail software, and one or more of the following MS Office applications: Word, MS Project, and or/ PowerPoint (required only if applicable to department)

Senior Operations Business Analys Resume Examples & Samples

Lead Project Teams of Analysts and other associates
Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization
Produce documents for teams and leadership to review and utilize. Deliver presentations to teams and executive leaders and sponsors
Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge
Deliver presentations to teams and executive leaders and sponsors
Industrial Engineering, Business Administration, Math or Finance Degree
Proficient in: Microsoft Office Suite including Access, Excel, Powerpoint, Project, Word and Visio
Advanced Skills in: SQL, Access, Visual Basic
A Master's Degree is preferred
5 years of work experience is preferred
Experience leading high performing teams
Consulting management and/or project management
Strong quantitative skills such as statistics and data analysis

Senior Operations Specialist Resume Examples & Samples

Following up with the patient on topics including symptoms and medication to help identify if this is related to the drug program
In depth knowledge and understanding of applicable global, regional, local clinical research regulatory requirements; i.e. Good Clinical Practice (GCP) and International Conference of Harmonization (ICH) guidelines, SOPs
 Proven ability to meet strict deadlines; manage competing priorities
 Demonstrate effective project management and leadership skills
 Sound judgment; independent thinking and decision making skills
 Demonstrate a flexible and receptive approach to changing demands
 Proven ability to work independently and autonomously with policies and practices
 Effective mentoring and coaching skills
 Excellent attention to detail and accuracy maintaining consistently high quality standards
 Excellent organizational skills and time management skills
 Excellent written/verbal communication and report writing skills
 Ability to establish and maintain effective working relationships with coworkers, managers and clients
 Ability to work effectively on multiple projects simultaneously organize own workload and effectively manage competing priorities

Senior Operations Center Manager Resume Examples & Samples

Providing network monitoring for system security/performance and quality of service
Management of contractor shift operations personnel performing network monitoring
Performing quality assurance of personnel performing Network Operations Center procedures
Identifies failures of personnel to perform utilizing documented policies and procedures and provide remedial training
Identify policy and procedure process discrepancies and suggest/implements customer approved resolutions
Participate in technical exchange meetings to provide operational input into current and future policies and procedures to meet customer/user needs
Participate in operational system testing activities while in deployment phase
Coordinate with customers for resolution to incidents, minimizing customer/user impact
Maintain status of high priority tickets and customers; reporting statuses to sponsor operational leadership
Perform ticket entry and historical data compilation of events/incidents
Performs Quality Assurance to data input into trouble ticket tracking system by Watch Administrators
User Remote management tools to operate systems that are not collocated with the operators
Use Knowledge Base to aid in problem solving
Monitor operations activities and coordinate with operators to identify any problems or issues that are increasing the volume of message processing errors or are otherwise impacting systems’ ability to process traffic; reporting issues to sponsor leadership
Identify and coordinate with the appropriate technical personnel to resolve errors and throughput processing systems
Scheduled to work Monday – Friday, however may be required to perform shift work on short notice
Considered essential personnel
Previous experience working in and managing aspects of Customer Service Desk/Network Operations Center
Ability to communicate complex technical issues to non-technical personnel
Intimate Communications Operations/Service Delivery experience
A knowledge of network communications and message processing systems, routers and LAN/Wan technology, and firewalls in support of this function
Thorough knowledge of network monitor concepts and tools
Experience in network cyber protection processes and procedures
Thorough understanding of Service Management ITIL based Incident Management processes and procedures
2 years experience with Remedy ticketing system or other similar tool
High School Degree and 13+ Years Of Experience or Bachelor's Degree (or equivalent years of experience) and 12+ Years of Experience
Training and experience with Virtual Machine software
Cisco Certified Network Associate (CCNA) or industry equivalent
Familiarity with message processing systems and knowledge of narrative messages formats

Senior Operations & Maintenance Engineer Resume Examples & Samples

Undertakes project roles and tasks as appropriate to experience and as agreed with the management of the Business Group responsible for the project
Act as Senior Engineer and Project Manager on various projects as required
Undertake checking and approval of reports and drawings before issue
Report regularly to the Rail Manager – North Eastern Region on day-to-day project performance and provide feedback to line management as required
Contributes to and manages the technical outputs and quality assurance of projects
Maintains awareness of technical standards and developments within the industry
A proven or developing track record in the delivery of quality technical solutions
Good awareness of multi-disciplinary projects and how O&M interfaces with other disciplines
Demonstrated experience in a mixture of consulting and contracting environments, specialising in O&M engineering
Experience in driver-operated and driverless railway operations, asset management/maintenance and asset information management
Bachelor of Engineering degree or equivalent
10 years’ experience in Transit and Rail or related disciplines
Commitment to training and professional development
Good understanding of the issues affecting the construction, operation and maintenance of greenfield and brownfield rail projects
Proficient in the use of asset management and maintenance management software
Intermediate Microsoft office suite
Proven track record in delivering projects on time, to budget and to Clients' satisfaction

Senior Operations Development Manager Resume Examples & Samples

10+ years of progressive experience in Operations, Lean, Supply Chain, or Materials Management with at least 5 years managing (either directly or indirectly) people and teams
Excellent analytical and problem solving skills, and the ability to transact at both strategic and tactical levels
Strong business acumen to approach business issues from multiple functional and operational perspectives
Superior interpersonal, facilitation and communication skills. Ability to effectively present ideas to senior leadership and influence key decision makers
Strong organizational and project management skills. Superior attention to detail
Ability to effectively interact with employees at all levels. Excellent coaching and leadership capabilities
Ability to work under pressure, handle ambiguity and change
Strong bias for action with ability to produce results. Strong teamwork and collaboration skills
Excellent communication skills with all levels of an organization with proven ability to facilitate teamwork across functions. Ability to influence and motivate in a matrix organization
Able to identify problems, apply structured and disciplined methodology to identify root cause using date and design barrier to eliminate or alert error in the process. Deploying innovative and effective solutions resulting in risk mitigation and improved execution
Candidate must be a US Person. (US Citizen or Permanent Resident)

Senior Operations Platform Manager Resume Examples & Samples

Member of the FMS Management Committee
Development and implementation of the Operations and IT-platform for all management companies under FMS
Active support and cooperation of the business and risk control units
Manage the team activities to achieve the targets given to FMS in terms of business growth, platform stability and risk management
Contribute proactively to a solid teamwork living the UBS-principles

Gwim Senior Operations Rep Resume Examples & Samples

Review all LMA loan applications and supplemental documents for retail and commercial applicants
Ensure each applicant meets internal compliance and external regulatory requirements
Document preparation and loan maintenance
Assist with inbound phone calls through the MLSN, providing assistance to FAs and CAs with general questions and procedures
Provide support to LMA business partners, including GWIM Risk, Credit Specialists and Wealth Management Bankers
Ability to work effectively with financial advisors and Wealth Management Bankers for the resolution of identified problems while ensuring strict compliance with complex regulatory requirements
Positive attitude, strong work ethic and team player
Well organized individual with good writing and phone communication skills are a must to ensure outstanding service is delivered to internal clients
Good knowledge of Word, Excel and Access
4-Year College degree highly desired
2-3 years experience of Merrill Lynch operations with knowledge of both internal (operations) and external (branch) procedures and systems

Gwim Senior Operations Error Control Rep Resume Examples & Samples

4 - Year Degree is required for this role
Must be able to work well under pressure and exercise sound judgment
Candidate is expected to work well with limited supervision, have excellent follow-up and organizational skills, and be a team player
Completion of 3-5 hours of Investing in You training highly desired

FDS Mlsn Gwim Senior Operations Rep-h Jax, FL Resume Examples & Samples

Excellent interpersonal and oral/written communication skills
Organizational and well-developed analytical skills
Background in customer service

Gwim Senior Operations Rep Resume Examples & Samples

Provide a high level of service, support, and responsiveness to internal business partners, branch office personnel, and communicate effectively with outside Financial Institutions
Ensure transfer requests are initiated accurately an in accordance with NSCC and FINRA rules and regulations
Escalating potential events that may impact the transfer flow
Proactively identify and communicate continuous improvement opportunities to the management team
Document and maintain procedures
Bachelor's Degree Highly Desired
Excellent interpersonal/leadership and oral/written communication skills

Senior Operations Team Manager Resume Examples & Samples

Partnering with Operations leadership to establish standards and goals for operational team efforts, scope projects, define staffing and business requirements, and forecast
Ensuring projects are delivered on time, on budget meeting quality standards and mitigating risks and issues
Create Service Level Agreements (SLA) and Standard Operating Procedures (SOP) where required; conduct proactive audits to ensure alignment to standards at all times
Sets direction, resolves problems and provides guidance to members of team
Manages portfolio of projects and priorities to address business and operational needs
Own and manage specific projects
Manage submissions data and process remediation from an end to end perspective
Maintain E2E process knowledge / bridge the Ops team for all key programs
Managing external PM vendor relationships as required
3+ years of program and project management experience (or equivalent)
3+ years of experience with project/program leadership efforts in an operational or other environment
Experience partnering with Operations leaders to design and / or execute project or remediation efforts
Flexibility to shift priorities as needed quickly to achieve goals

Senior Operations Specialist Resume Examples & Samples

Works with various annuity companies to process annuity trades through Pershing system for customers or representatives
Works with the Compliance Department to research and resolve customer complaints and annuity issues such as incomplete paperwork, incorrect trades
Monitors Pershing trades for possible “churning” violations; completes trade corrections
Performs all cashiering functions for BWIS; posts incoming checks and stock certificates to the Pershing system, and sends stock certificates to Pershing, etc
Assists with the reconciliation of the Pershing deposit account with the Accounting Department
LI-AS1
Experience in trading investments such as equities, mutual funds, annuities and insurance products

Senior Operations Specialist Resume Examples & Samples

Perform basic ad-hoc and standard searches, generate and distribute request specific tabulations, line listings, and/or reports
Performs aggregate report related activities on an as needed basis, including but not limited to, the following
Perform User Acceptance Testing/CVT and complete required documentation
Participate in the development and maintenance of Standard Operating Procedures, Standard Working Practices, Guidelines, and Supplemental Content, which detail the consistent and appropriate handling of all safety data requests sent to Safety Data Extraction, Pv Operations
Previous pharmaceutical experience and understanding of safety regulations
Working knowledge of applicable global, regional and local regulatory requirements; i.e., Good Clinical
Problem solving abilities and independent decision making skills
Clear concise documentation skills
Demonstrated understanding of basic statistical principals
Possess great attention to detail
Demonstrated ability to apply statistical methodologies to create reports and graphs
Ability to support UAT/CVT activities and related user testing documentation

Senior Operations Specialist Resume Examples & Samples

Provides support for all production activities, resolving critical issues on a daily basis to ensure consistent supply. Facilitates real-time formal problem solving techniques, such as root cause analysis utilizing Lean Six Sigma tools to solve complex production and equipment problems
Assists shift managers in providing leadership to the production floor. Works in an inclusive manner, treating all team members with respect and helping to create a positive and continuously improving work environment within the team
Possesses thorough compliance experience (cGMP and EH&S) and is capable of participating positively in both internal and external regulatory inspections
Executes and manages Operations batch record review within established timelines for release and effectively liaisons with Quality to resolve comments in a timely manner
Facilitates routine meetings and manages metrics as necessary to ensure the team communicates effectively and routinely meets its commitments
Drives continuous improvements and corrective actions within the VMF team. Works with production floor personnel to develop and implement the counter-measures necessary to improve production and equipment reliability as well as the compliance posture of the team
Consistently meets commitments including owning and completing formal corrective and preventative actions for the VMF team within defined timelines
Understands lean principles and applies these concepts to all aspects of the production environment. Recognizes and investigates opportunities for improving the business through financial savings etc
Serves as liaison between the VMF team and support groups in resolving day to day issues and in support of various projects and initiatives including the tech transfer of new products
Works independently and is capable of balancing shifting priorities without introducing disruption to the organization. Capable of working through uncertainty with minimal levels of manager direction
Minimum 5 years of relevant experience in a manufacturing, technical, or mechanical support role in a high-volume lean operation
Thorough working knowledge of cGMP and of regulatory requirements as they apply to the vaccine and/or pharmaceutical industry
Highly motivated and possessed excellent interpersonal, problem solving, and technical skills
CGMP experience in an aseptic manufacturing environment
Experience using inventory management and maintenance planning software (MRP/ERP) such as SAP
Experience with formal problem solving techniques such as root cause analysis and/or Lean Six Sigma
Project management skills and experience implementing small to medium-sized assignments
Technical writing and document review experience (i.e. deviations, change requests, standard operating procedures, batch records, protocols, etc.)

100

Senior Operations Accounting Analyst Resume Examples & Samples

Coordinate and prepare monthly and quarterly accounting close tasks, including, but not limited to
Prepare assigned sections of MD&A in the Company’s 10-Q and 10-K
Ensure timely and accurate reporting of the Company’s project spend using the BPC Projects application. Ensure the accuracy of monthly reporting in the financial results summary
Support accounting impairment analysis through partnering with sites/regions, corporate planning and within the accounting function. Includes maintenance of sensitivity models and other ad hoc analysis as required
Prepare documentation to support and evidence execution of assigned key controls
Support the reclamation accounting process through partnering with Corporate S&ER to obtain updated reclamation cost estimates, complete the reclamation model and review the output for reasonableness, and prepare and coordinate the journal entry process with sites/regions and corporate accounting for legacy
Support and develop internal reporting and governance associated with project and cost reporting in support of standardized governance of these operational accounting items
Assist with the design, testing and implementation of the system configuration, master data maintenance, and the related process enhancements in order to create and maintain effective and efficient accounting, financial and management reporting
Assist with Business Process Outsourcing governance related projects and other continuous improvement efforts, as required
Bachelor’s Degree with four years of experience in public accounting and/or mining or oil and gas industry
CPA or equivalent and SEC reporting experience preferred
Minimum 4 years of experience in public accounting
Experience in the Mining or Natural Resource industry is a plus
Experience with ERP applications (e.g. SAP) and/or multi-dimensional consolidation and planning software (e.g., BPC) is desired
Must have advanced Microsoft Excel abilities
Hands-on work required along with the ability to adapt to a changing environment, handle multiple tasks concurrently, and work efficiently within time requirements established by department management
Excellent written and verbal communication skills are essential
Ability to apply inductive reasoning in problem assessment and resolution
Good attitude and team work mentality required

101

Senior Operations Specialist Resume Examples & Samples

Respond to inquiries from the field and liaise with the Program Implementer for program decision making
Serve as a point of contact to USG counterparts and other stakeholders as required in addition to attendance at weekly meetings with the customer
Have full knowledge of the task order Statement of Work (SOW) and contract requirements in order to prepare, track and submit customer and corporate deliverables and program milestones
Work closely with other management units to archive past performance reports, draft and manage program proposals (technical proposal, cost proposal, cost rationale, Work Breakdown Structure), prepare monthly and quarterly program presentations
Oversee and approve project procurements and budgets, and work with Business Operations/Finance Unit to understand current financial performance and long-range cost, sales, and profit standing
Attend pre-deployment trainings to engage, assist and present task order specific information to candidates and conduct interviews during Management Oral Boards (MOBs)
Provide quality assurance/quality control of customer invoices prior to customer submittal
Assess project issues involving personnel, procurement/subcontracts, finance and petty cash, and assist in developing resolutions to meet productivity, quality, and client-satisfaction goals and objectives
Must be legally able to work in the US
Minimum of 3-5 years of U.S. Government contracting and project support experience required
Minimum of a bachelor’s degree and/or combination of education and associated experience
Must be willing and able to travel to Afghanistan and austere environments for up to five weeks per year
Must be able to obtain a Moderate Risk Public Trust Clearance (MRPT)
Good knowledge of MS Excel, Word, PowerPoint
Must be able to work effectively in a team and independently when required

102

Senior Operations & Maintenance Service Manager Resume Examples & Samples

Must have an active fully adjudicated and approved TS/SCI clearance
Bachelor’s Degree in IT Systems Management or equivalent
At least fifteen years of demonstrated experience in the successful IT operations and management of all aspects of maintaining classified enterprise IT and telecommunication services at customer and other infrastructure locations
Working knowledge of managing classified enterprise IT and telecommunication asset inventories
Working knowledge of managing classified enterprise IT and telecommunication operation and maintenance services (e.g., Service Desk, Deskside Support, Network Operations Center, PKI Registration Authority, COMSEC material custody, spares management)
Working knowledge of managing the IT and telecommunication hardware and software lifecycle
Working knowledge of managing the replacement of IT and telecommunication consumables
Working knowledge of maintaining IT and telecommunication equipment and consumable inventories
Experience in ensuring Service Level Agreement (SLA) compliance
Excellent written and verbal communication skills, including experience in presenting material to senior Government officials and proficiency in the use of office productivity applications
Knowledge of industry and Government best practices (PMP & ITIL)
Knowledge of DHS ITSO I&A organization, personnel, processes and procedures
Experience in government professional services
Familiarity with AT&T products, services, and processes preferred
Able to support development of new business or expanding existing programs, including experience in creating proposals
Plans ahead, but flexibly adjusts plans as circumstances evolve or assumptions are changed
Anticipates potential problems, identifies risks, plans contingencies; and
Able to work multiple issues simultaneously while maintaining professional composure

103

Senior Operations Superintendent Resume Examples & Samples

Work closely with the Operations Manager to ensure the facility is operating in a safe and efficient manner
Implements and oversees Bunge Management Operations System, all process optimization events and all other operations initiatives
Responsible for the productivity, quality, safety and environmental functions of the facility
Assists Operations Manager with development and management of plant budget
Daily oversight and discussions with the production, quality, maintenance, scheduling, and quality superintendents to ensure yield efficiencies, quality control, inventory management, and budget control
Overall responsibility for the safety culture of the facility and implementing Bunge’s safety programs
Ensures assignment and completion of critical facility work force issues
Oversees the sites food protection and food safety programs
Oversees environmental responsibilities at the site including all necessary reporting
Ensures all customer, state, federal, and third party audits are passed
Oversees the facilities fumigation and integrated pest management programs
Assists in new product development and customer specifications
Assists Operations Manager with capital and expense project development and execution
Oversees and reviews daily operating records
Oversees inspections of equipment in the facility for safe, sanitary, and efficient operations
Assists Operations Manager with performance appraisals and employee evaluations

104

Senior Operations Agent Resume Examples & Samples

Completes company computer data entry within designated time frames when applicable
Performs Paradox uploads and downloads as required
Completes validation and verification reports as required
Completes paperwork and reports, including pallet off-inventory, on-hand inventory/palet/net/strap reports and lock/net discrepancy reports, and provides to corporate and/or appropriate sources
Develops and distributes load plans to appropriate personnel and Terminal Operations Supervisors when applicable
Determines aircraft weight and balance Verifies completion of weight and balance documentation
Blocks aircraft in and out landing and departure Inspects aircraft cargo to ensure safe and secure and reviews documentation to ensure accuracy and completeness
Runs main deck controls for aircraft loading/unloading of cargo when necessary
Assists supervisors overseeing the operation and training of new staff
Completed company training and qualified to perform Weight and Balance / Load planning
Completed company training and qualified to accept and load Hazmat
Completed company training in and qualified to perform Editrade and Cargo spot
Completed company training in and qualified to perform Customs, Agriculture and Immigrations procedures
Completed company training and qualified to perform operation of all GSE to service B747 Aircraft
Completed company training and qualified to perform loading and unloading of B747 aircraft
Has good ability to assist training of new staff

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Senior Operations Accountant, Shared Services Resume Examples & Samples

Ability to handle and prioritize multiple projects ensuring timelines as required are met
Ability to work effectively with senior management and support staff to enhance professionalism, productivity and team achievement
Advanced interpersonal and organizational skills
Proficient in the use of Excel, Word, Access, and other software programs necessary to complete the work of the position
Positive team interactions and assisting other Finance team members as needed
Ability to deal with large volumes of data in an effective and efficient manner
Ability to work in a fast pace, team environment while maintaining accuracy, timeliness, responsiveness and insight in all areas of work
Must work within tight deadlines and with effective time management and organizational skills
Ability to make timely and educated decisions regarding the validity of various transactions made by subsidiaries, branches, and other corporate departments, involving non-banking related activities
The role holder is expected to have a good understanding of policies and procedures in order to recommend appropriate action, while continually seeking opportunities to balance risk and efficiency
Ensure confidentiality is maintained in all aspects of operations
Must work independently under the direction of the Snr Mgr, Finance
The position will function as the lead in the absence of the Snr Mgr, Finance
Account for and prepare required reporting for CWB’s share based compensation plans in accordance with IFRS, and prepare earnings per share calculations for internal and external reporting purposes
Maintain all fixed asset records and sub-ledgers for the CWB Group and prepare/review monthly depreciation calculations
Identify and prepare accruals for non-interest expenses, including compensation accruals and other general and administrative expenditures
Maintain reconciliations, amortization and continuity schedules for non-banking related balance sheet items (e.g. prepaid expenses, accrued liabilities, etc.)
Provide fixed asset and non-interest expense reports and variance analysis to internal and external stakeholders on a monthly, quarterly and ad hoc basis
Work with Human Resources to identify and record compensation related accruals
Reconcile and monitor intercompany receivables and payables and prepare monthly invoicing to partner companies, ensuring timely settlement
Authorize payment activities – expense claims and invoice payments, CAD and USD drafts, wires, online payments – and print cheques for A/P payment runs
Import and reconcile external trial balances of partner companies into CWB’s general ledger
Provide assistance during internal and external audits
Calculate Credit Card Loyalty Points expenses
Review of coding on all expenditures greater than $5,000
Demonstrate adaptability to perform other duties as assigned
Build collaborative, supportive, and productive relationships with staff in order to support the achievement of department activities
Provides effective leadership to the Finance Team through ongoing coaching and development of team members to enhance individual and team performance
Communicates with Branch Managers, Department Leads, Partner Companies and other members of the Finance Team
Accept responsibility and accountability for actions and results

106

Senior Operations Performance Analyst Resume Examples & Samples

High level of proficiency in the use of Excel, MS Access, and other Microsoft Office applications
Proficient in use of macros and VB script within Excel
Advanced user of database, financial reporting and business warehouse systems
Track record of effectively translating business requirements / requests into efficient reporting
Excellent communications, presentation and interpersonal skills
Strong ability to rapidly assimilate complex data and make decisions
Strong drive for results including demonstrated initiative necessary to anticipate, recognize and solve for challenges/problems
Sensitive to deadlines and strive to deliver quality information in a timely manner while handling multiple priorities
Must demonstrate customer focus (internal and external), attention to detail, command skills, and ability to deal with ambiguity
Able to manage through influence and collaboration
Bachelor's degree in accounting, finance, computer sciences
Minimum of 6 – 8 years financial analysis, database or related experience

107

Senior Operations Treasury Resume Examples & Samples

ISDA confirmations for derivative transactions
Transaction maintenance
SWIFT payment execution
Derivative Portfolio Reconciliation
Extensive experience with treasury and derivative products and processes
Extensive understanding of ISDA & CSA agreements and documentation
Supervisory experience in a settlements department
Experience of working internationally across different cultures with cross functional teams
At least 5 years work experience in a financial services organization or treasury/risk function within a multinational corporation
Demonstrated contribution to large scale, multi-disciplinary project
Extensive understanding of financial services industry and associated functions
Detailed understanding and practical experience of specialized financial products, including derivatives
Understanding of relevant regulatory regimes particularly EMIR
Detailed understanding of systems and operations
Working at all times lawfully and in accordance with pre-defined regulatory, compliance and financial requirements e.g. Data Protection, Code of Conduct, Health and Safety, and Financial Services Authority Standards

108

Senior Operations Process Analyst Resume Examples & Samples

Assist in the redesign of business processes
Create metrics reporting for leadership to provide status of company health, and monitoring of key performance indicators across business processes and applications
Maintain and continually monitor operational indicators to identify critical business issues
Provide accurate operational metrics utilizing business analytical software and databases to analyze the metrics and identify exceptions, erroneous data, gaps, trends and improvement opportunities. Effectively communicate findings. Determine how to extract and report additional metrics for operational functions
Improves processes and people-related aspects of business performance using specific tools and methods to achieve bottom line results
Responds to end user questions or requests by providing guidance, problem solution, or contacting appropriate resources to solve the issue in accordance with support guidelines
Develops and implements approaches for supported systems as they apply to individual users and global study teams
Participates in the gathering and writing of requirements for systems development, including systems reports
Designs, develops and delivers training programs as requested
Lead and facilitate process improvement initiatives; may generate process maps to support process improvement based on input from Subject Matter Experts for inclusion in procedural documentation
Leads small projects, communicating project status and key timelines to appropriate associates

109

Senior Operations Superintendent Resume Examples & Samples

Monitor and ensure facility performance to fit with building objectives
Ensure robust planning on resources (manpower, equipment, etc) for on time execution of production activities of the department
Conduct Tier 1 meetings, coordination of resources for troubleshooting within respective area and escalation of resource needs
Manage facility’s activity planning through incorporation of production schedule, validation requirement, calibration, maintenance activities, environmental monitoring to ensure optimal use of equipment and people resources
Ensure the morale, discipline and well-being of the team within the facility are well managed and taken care of
Ensure timely resolution of any potential conflicts or misunderstanding within the team members
Monitor, plan and coordinate resources to ensure effective utilization of operational staff
Conduct performance review/coaching sessions, training and progression planning to help develop individuals within team to achieve career aspiration
Establish training matrix in compliance with procedures and requirements
Schedule, coordinate and dispense training sessions to the operational staff to comply with the training matrix
Identify potential development tracks and manages the career progression of the operational technicians
Coordinate and ensure Operational Excellence approved deliverables deployment
Determine when a deviation (Process Environment, Maintenance/Equipment) is required and involve in or lead a team of relevant individual from the process team, Quality team and/or other experts if required to solve and close the deviation timely
Timely escalation of quality risks so that they can be assessed
Coordinate and manage changes (RPCs)
Support and facilitate self-inspections and coordinate for plant pre-audit preparation to ensure audit-readiness
Coordinate procedures (LSOP) generation, review and training manual to ensure that updated documents exist to support the activities of the operations department
Responsible for performing product impact assessment resulting from unplanned events
Reporting/ Documentation
Review, collate, prepare and ensure that documentation related to production function and management, including SAP transactions are completed, up-to-date and relevant to ensure proper control, documentation and reporting to management
Process Transfer
Coordinate new process and/or new technology transfer
Ensure Process and Equipment mastery relevant to area and knowledge transfer to team
Participate in the commissioning/trial runs of new equipment and the reviewing and approval of validation protocols
SEHSS
Ensure safe and secure operations in the Value Stream logistics facility
Identify with operational staff potential issue or risks and lead a production-SEHSS team to solve the issue
Support and facilitate SEHSS audit and follow recommendations
Monitor, enforce and coordinate housekeeping practices in the facility according to site procedures
Responsible for the safety of the team and primary permit approver for respective area
Interface with other Department/Team
Develop relationships within the Value Stream to achieve all objectives
Interfaces with other department on operations matters to ensure business adherence
Primary AMS contact for respective area for troubleshooting
Leadership (Senior Superintendent)
To deputize the building manager in his/her absence or when required
To assist the building manager in the coaching and development of new Operations Superintendent

110

Senior Operations Specialist Resume Examples & Samples

Takes an active part in driving a Professional Development Plan (PDP) and career development
Need to be able to work on a late evening shift(5.30 PM-2.30 AM) on a rotational basis to support US Clients
Bachelor’s in Engg /MCA preferred
Gains knowledge of processes and resources
Completes tasks/responsibilities with a high level of accuracy and efficiency
Achieves competency in required systems and computer applications
Works as a team member; collaborates well with others, and accepts feedback

111

Senior Operations Specialist Resume Examples & Samples

A minimum of 3-5 years of U.S. Government contracting and project support experience
Ability and willingness to travel to austere, dangerous environments for short-term program support
Exerience with MS Office suite, particularly Word, Excel, and PowerPoint
Experience using MS Project, SharePoint, and Deltek CostPoint preferred
Must be able to collaborate and work well with others, face-to-face and remotely
Demonstrated experience successfully meeting deadlines with little day-to-day supervision
Proven ability to manage concurrent/competing deadlines and rapidly changing priorities
Experience supporting maintenance or construction contracts is preferred but not required
Certification, past experience, or training in vehicle/generator/equipment maintenance, horizontal/vertical construction, IT helpdesk support, OSHA standards, medical provision, quality assurance, and/or supplychain logistics is preferred
Education: Bachelor’s degree in business administration or relevant field of study, PMP certification is preferred
Security Vetting: Must be able to successfully obtain a MRPT Security Clearance. Must maintain eligibility at the required security level for the duration of the contract. Applicants with active Secret Clearances may be permited to hold clearance in lieu of processing for MRPT
Language Skills: Excellent written and verbal communication skills
Driver’s Liscense: Current driver’s liscense is required, ability to drive a manual transmission preferred
Medical: Favorable passage of a drug screen test
Citizenship: U.S. Citizenship is required for this position

112

Senior Operations Admin Resume Examples & Samples

Provides customer service and support for both internal and external customers for HR-related processes
Conducts the new hire orientation process (e.g., scheduling the orientation, preparing orientation paperwork, and creating the employee file), including I9 completion/compliance
Maintains personnel files for all employees
Participate in special projects, to include job fairs and HR Assessments, etc
Must maintain confidentiality and perform all duties in accordance with company policies and procedures
Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management
Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system
Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues
Three (3) years of experience required in HR clerical support or related area
General business skills such as typing; data entry and review; and use of phone, copier, and fax
Knowledge or policies and procedures relating to HR administration
Ability to analyze, review, and make recommendations
Ability to mentor, coach, and act as a knowledge resource to other employees

113

Gwim Senior Operations Rep Resume Examples & Samples

Merrill Lynch Investment Advisory Program (ML1)
Unified Managed Account (UMA)
Strategic Portfolio Advisor (SPA)
Managed Account Services (MAS)
Merrill Lynch Personal Advisor (MLPA)
Mutual Fund Advisor (MFA)

114

Manager, Senior Operations Resume Examples & Samples

Interfaces with Director of Operations and Merchandise Managers on DC production planning, operations and staffing needs. Is the single point of contact on the PM shift to address DC MIS, Security, Production and Merchandise flow issues. 30%
Tracks area objectives and coaches Area Supervisors to reach their group’s productivity goals. Responsible to ensure quality of work and maintain the accuracy and integrity of the production records, reports and numbers. 20%
Acts as a troubleshooter to assist in resolving day-to-day problems, as well as long-term resolution planning. Researches inefficiencies in problem areas and makes recommendation, in methods, procedures, or systems, to Director of Operations and Merchandise Managers. 20%
Meets with Area Supervisors to stay abreast of shift priorities and opportunities. Provides Area Supervisors operational guidance in organizing and prioritizing daily work and staffing needs to meet production goals. 10%
Enforces DC safety and sanitation policy and maintains a safe and clean DC. 5%
Enhances morale through coaching, counseling, and building a strong team work ethic. Recommends, interprets, implements, and makes decisions to resolve conflicts according to company and Distribution Center guidelines and philosophies. 10%
Partners with the Human Resource Department regarding reviews, interviewing, hiring, terminations, and corrective counseling within responsible area. 5%
Minimum of 5 – 8 years management experience in a similar retail production/distribution environment
Bilingual Spanish/English preferred

115

Ccb-senior Operations Associate Resume Examples & Samples

Analyze client-related documents to ensure the request to transfer assets to a CWM client account is consistent with Firm policies and regulatory standards
Periodic distribution of reports to confirm appropriate reviews of client documents are being conducted according to Firm policy
Project work and additional tasks as assigned by Supervision Management
Strong interpersonal, verbal, & written communication skills
Good organization skills & attention to detail
Computer/navigational skills (Microsoft Office)
At least three years of experience in the securities/investment industry preferred
Retail brokerage experience strongly preferred
Desire to obtain securities licenses

116

Senior Operations Excellence Manager Resume Examples & Samples

Drive and Lead complex projects that cut across various organizational, functional, and internal boundaries
Accomplish results by communicating expectations; planning, monitoring, and appraising job results; coaching, counseling; initiating, coordinating, and enforcing systems, policies, and procedures
Manage OPEX local team by training team members to become Lean experts fora career development path
Establish and drive work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments
Conducts regular plant Lean assessments (VSM), develop action plans and work implementations
Establish, implement and monitor critical business operating systems, policies and procedures that support the achievement of business objectives
Develop a high performing, data driven culture that deploys lean enterprise techniques to target initiatives and drive continuous improvement in every function and aspect of the business
Minimum 10-12+ years of related experience OR MA/MS with minimum 8+ years of related experience
Working experience with managing problem solving training and coaching to all levels of the organization
Direct supervisory/management experience leading a professional staff
Strong Lean Manufacturing background with proven managerial experience
Black belt Six Sigma preferred

117

Senior Operations Excellence Lead Resume Examples & Samples

Perform Error Proofing, Total Productive Maintenance, Kaizen, Kanban/Pull Systems, Set-Up & Lead time Reduction, takt time, one piece flow and Standard Work
Be a change agent and lead transformational change
Establish and drive work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; fostering a spirit of cooperation within and between departments
Conducts Lean assessments (Value Stream Mapping), develop action plans and work implementations
Drive and Conduct Kaizen events using Lean and ACE methodologies to generate priority initiatives with measurable results
Develop and implement critical business operating systems, policies and procedures that support the achievement of business objectives
Develop high performing, data driven solutions that deploy lean enterprise techniques to target initiatives and drive continuous improvement in every function and aspect of the business
Provide technical guidance and mentorship to Lean Teams to drive project execution. Tracks applicable Operational Excellence improvement projects and cost savings
Toyota production system, Danaher Business System expert
Direct experience with Lean Transformation - have personally lead, done the work and transformed plants
Strong Project Management experience and skill
Direct supervisory/management experience a plus
Eight or more years of experience working at a similar role with proven track of success
Strong Lean Manufacturing background
Black belt Six Sigma or UTC ACE Practitioner preferred
Knowledge of planning and supply chain management is a plus

118

Senior Operations Engineering Technician Resume Examples & Samples

Minimum of 7 years of direct work experience as an engineering technician, or similar technical role, in the oil/gas industry—strong preference for upstream, exploration & production experience
Demonstrated work experience and proficiency utilizing computer systems and applications as tools for analysis, specifically MS Excel
Undergraduate or associate’s degree in engineering or similar technical discipline
Well rounded knowledge of oilfield terminology and operations

119

Senior Operations Technician Resume Examples & Samples

A High School Diploma or equivalent
An Associate degree in instrumentation, controls technology, electronics, or mechanical is preferred
Knowledge of PLC programming (Allen Bradley, Honeywell, Siemens, etc.) is preferred
Knowledge of instrumentation and electronics, which includes reading and interpreting pneumatic and electrical drawings
Knowledge of rotating /reciprocating equipment (i.e. pumps, engines, compressors, etc.)
Electrical experience and knowledge of high voltage equipment including transformers, breakers, and switch gears
Excellent computer skills: PC, Microsoft Word, Excel, Outlook, etc
Willingness to work overtime as needed and to work routine on-call rotations
Ability to carry and lift items that can weigh 50lbs
Willingness to occasionally work in extremely hot and cold temperatures

120

Senior Operations Resume Examples & Samples

At least 6 years of experience as Senior Risk Manager in the Support PFS, or Banking or IT sector
Strong knowledge in identifying, assessing and monitoring risks
Detailed knowledge of the general tools and techniques of risk management
Detailed knowledge of IT and Operations in a Business Process Outsourcing (BPO) model and an understanding of the key risks and controls in these areas
Knowledge of the main CSSF Circulars (in particular 12/544 and other circulars applicable to Support PFS)
Fluent in French and English (spoken and written), the knowledge of another language would be considered as an asset
Able to lead and manage projects
Excellent communication and management skills

121

Senior Operations Specialist Resume Examples & Samples

Execute selected cross-functional topics and initiatives within the COO office and across various stakeholders (other end to end business units, shared services, global/divisional finance, HR and marketing etc.)
Ensure excellent program execution
Create transparency for Senior Management in program execution, business unit performance
Identify opportunities for continuous improvement and streamlining of operations
Interact and align with other P&I, CGO organizations that provide support to HCP business unit
Represent HCP business unit in global SAP processes and meetings
Help implement and drive change management initiatives
Support adoption of Franchise4Success methodology in the HCP business unit
Provide support to the COO and the President on regular board/management/ad-hoc updates/reviews but coordinating across virtual teams to collect, analyze and prepare relevant presentation materials
BA or BS degree or equivalent, Graduate degree preferred
Prior sales experience in an SAP environment, Cloud or Managed Services, or other customer-facing experience highly desirable
Ability to navigate in complex landscapes and build networks
A team-player with superior collaboration skills; able to work with different parts of the SAP organization
Good listening skills and keen attention to detail
Ability to think creatively to propose alternate approach to resolving issues
Excellent problem solver
Understanding of SAP operating models, sales, processes and policies
Familiarity with Franchise4Success methodology preferred
Ability to work effectively in a matrix model
Minimum 5 years of software experience preferably in the SAP ecosystem either in selling, delivering and or supporting the license or services business
LoB business and/or cloud experience in one of SAP’s target solutions segments beneficial
Experience with program management, business planning and operational excellence experience in a regional or global environment beneficial
Prior experience in an SAP global role highly desirable

122

Senior Operations Technician Resume Examples & Samples

Champion Safe operation and maintenance of all processing plant instrumentation, controls and electrical systems
Install, configure, program, troubleshoot, maintain and optimize all plant Allen Bradley Control Logix Systems
Install, configure, program, troubleshoot, maintain and optimize all plant Wonderware HMI Systems
Install, configure, program, troubleshoot, maintain and optimize all plant Electrical Power Distribution Systems, Protective Relays, Breakers, Meters, Disconnects, Substations, and Transformers
Install, configure, program, troubleshoot, maintain and optimize all plant Motor Drive Systems, Motors, Starters, Soft Starts, VFDs, and Motor Control Centers
Install, configure, program, troubleshoot, maintain and optimize all electrical subsystems including lighting, heat trace, HVAC, and all other ancillaries
Properly maintain and complete maintenance records, service reports, and other required documents as required within the Maximo CMMS
Maintain and operate cryogenic processing, fractionation plant, reciprocating, screw and centrifugal compressors
Attend safety and technical training while progressing in the I&E Operations Technician development process
Follow and adhere to Williams’ System Integrity Plan for all regulatory requirements and company core values and beliefs
Regularly makes independent decisions and is responsible for coaching others to do the same
Identify and execute on optimization opportunities to increase system efficiency and reliability. Manage projects within the framework of Williams Project Lifecycle
Commission and start-up of all new and modified plant instrumentation controls and electrical systems
Possess a high school diploma or equivalent is required
Possess an Associates’ Degree, Technical Certificate, or two (2) years of related experience is preferred
Requires at least three (3) years I&E experience and skill base
Previous experience in the mechanical and/or maintenance industry is a plus
Must be able to work on rotating, on-call, and night and weekend shifts
Possess a good driving record, with the ability to lift fifty (50+) pounds unassisted
Have worked in an environment with gas-plant operations, gas compression, and/or liquid or gas gathering processes is a plus
Be able to obtain medical certification to wear full face respirators, work out doors, and be able to climb ladders and stairs with occasional work or elevated equipment
Demonstrate self-motivation and be able to safely perform tasks according to Williams Policy
Be initiative driven, dependable, and have the desire to develop increasing levels of leadership

123

Senior Operations Specialist Resume Examples & Samples

Placing and managing orders
Assets management
Communication with customers and suppliers for Service related processes
Managing local warehouses and inventory
Coordinating Exports - Imports
Requesting and Coordinating shipment deliveries with freight forwarders
Responsible for timely, accurate and complete record keeping
Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Maintains call center database by entering information
Responsible for driving the overall execution of the GEHC customer service contract loading into all applicable processes including additions, deletes and modifications to existing contracts. This may include field communications and verification along with contract submission prework
Excellent verbal, written, and communication skills in both Greek and English

124

Senior Operations Associate, Marketplace Ops Resume Examples & Samples

Bachelor’s degree in Business, Supply Chain management or Industrial Engineering, Degree holder preferred
High energy, self-motivation & ability to thrive in a fast-paced start-up environment
Excellent ability to work in a regional team
Good knowledge in Microsoft excel

125

Senior Operations Specialist Resume Examples & Samples

Good attention to detail and ability to show initiative
Ability to plan and priorities work load without supervision
Ability to priorities, manage and perform under pressure to meet SLA’s
Excellent knowledge of Customer Service best practice
Willing to work flexibly and with enthusiasm
Basic understanding of hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
Route problems to internal I.M. support staff. Help desk, customer service, and support experience with problem solving involving
Hardware, software, and networks. Phone support experience necessary. Windows Operating systems
Remote desktop connectivity applications: RDP, PCAnywhere , MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange/O365
Internet browsers (e.g. Explorer, Firefox), VPN and remote dial-in users, Support for laptop, desktops, and printers
Customize desktop hardware to meet user specifications and site standards
Performs work in compliance within specified warranty requirements
Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
Safely package equipment for branches and arrange for the transport of the equipment
Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 2 support team member
Develop trends by monitoring and analyzing incoming calls, problems and support
5-7 Years

126

Senior Operations Lead-digital Products Operations Resume Examples & Samples

Incident Management and Problem management
Overall release and deployment planning
Change, Configuration and Release Management
Application monitoring and ensure 24x7 availability of systems
Establish and lead the processes for handling and triaging the Work Orders, and Incidents
Identify industry best practices/solutions and pursue continuous improvement opportunities in Operations related processes and practices relentlessly drive for standardization, automation and self-services
Collaborate with key stakeholders, including DevOps, Support & Investigation teams, Scrum & Delivery teams and third parties to meet business goals
Strong communicator who partners with team for production deployment / release, knowledge transfer and documentation
Reporting site metrics on performance, availability and incidents/problems
Ensure SLA adherence for incidents and problems
Proven experience with large scale, customer facing, global solutions
Overall experience required: 8-12 years

127

Senior Operations Insights Analyst Resume Examples & Samples

Provide comprehensive data analysis, reporting, and recommendations across to support the business unit to which are you assigned
Collaborate with stakeholders to develop and refine reporting dashboards for internal business units and teams dependent on that BU’s data
Provide insights using data visualization and story telling techniques to clearly address the needs and questions of stakeholders
Facilitate cross training and mentoring fellow team members on internal reporting tools, data analysis techniques, internal systems/data, processes and best practices
Ability to think creatively to incorporate new types of data into custom insights that provide direction guidance towards business questions
Create and maintain documentation supporting the data context, reporting and information sharing tools
Oversee and monitor data portfolio to ensure that analysis efforts are not duplicated
Develop complex MySQL queries and data extraction methodologies
Fulfill ad hoc reporting requests as needed
Bachelor’s degree required. Concentration in Business Analytics, Business Administration or Data Science preferred
4+ years of analysis and data visualization experience, preferably in the digital media fields
Experience working with large sets of data and pulling directly from various data sources
Experience in using Microsoft Excel, Tableau, Business Objects and/or other dashboard development tools in order to create actionable insights
Experience accessing and querying SQL and MySQL based data storage
Excellent written, oral, and project management skills to see insight projects through from initial request to delivery
High level understanding of digital advertising, the primary channels (Search, Display, Social, Video) and their uses for influencing consumer behavior
High level understanding of website usability and standard metrics used to define user website interactions
High level understanding of client experience metrics and their uses within front line teams (Hold times, ticket volumes, portfolio management, etc.)
Must be self-motivated and passionate about data while promoting learning and assisting others in using or understanding reporting systems
Produces high-quality work that is accurate and thorough, with an attention to detail
Approaches work with a continuous improvement mindset, providing suggestions and/or taking action to implement new solutions within the Media Insights team

128

Gwim Senior Operations Rep Resume Examples & Samples

Provides subject knowledge expertise to branch offices on the Merrill Lynch Monthly and Tax Reporting statements through reconciliations, hold-outs, GPA adjustments, and cost basis research
Supports email boxes
Expected to take on any other research and updating needs as call volume increases
Support outbound call campaigns
Liaison with multiple departments for client centric solutions
Participates in ad-hoc projects and specialty needs
Must have experience in customer Service and/or financial industry
Proven Flexibility/adaptability within a changing environment (multitasking, able to move quickly from task to task dealing with high volumes at a fast pace)
Well developed organizational and analytical skills and decision-making skills to effectively manage risk
Attention to detail, focus on quality, strong organization and time management
Results/goal driven, self-starter with ability to manage tasks with limited supervision while functioning collaboratively as a part of a larger team
Previous call center experience preferred

129

Senior Operations Specialist Resume Examples & Samples

Identify, analyze, document and successfully coordinate implementation of process improvements to key operational and project management processes at MFS. Objectives are around streamlining and simplifying processes with the removal of non-value add steps
Help evolve governance model by identifying areas to monitor, track, and report that will enable the successful execution of programs/projects. Review and implement (or retire) datachecks as needed. Work with Waterfall methodologies and actively participate in the establishment of Agile methodologies and its subsequent monitoring/tracking
Conduct periodic assessments to evaluate the effectiveness of processes, tools, templates, workflows, and operating practices. Proactively recommend improvements and manage the end-to-end execution of approved ideas
Become a Subject Matter Expert in the process areas being optimized. Communicate refinements to processes and operational procedures driving consistency of implementation in compliance with all prescribed practices. Develop, maintain, and deliver training on key processes relevant to the PM/GIT community
Maintain and review controls and update compliance tracking databases/websites and control documents as needed based on process changes, template/document changes, etc
Proactively monitor for emerging issues and help create an efficient communication process to show progress and set expectations
Keep up-to-date about upcoming projects and actively participate in meetings such as PM forum to seek feedback and learn about issues, challenges, and successes first-hand
Ramp-up on Changepoint (current PPM tool) and other tools and processes used by the team. Learn about other operational services provided by the group to provide back-up coverage on the team

130

Senior Operations Performance Analyst Resume Examples & Samples

Direct Reports (incl. titles) N/A
Indirect Reports (incl. titles) N/A
Excellent communication, customer service and time-management skills
Good interpersonal skills and ability to work well with other team members and customers. Respectful of all levels
Position requires basic business skills, and the ability to understand of general revenue cycle operations in a healthcare environment

131

Senior Operations Technician Resume Examples & Samples

Possess the leadership ability and aptitude to lead a small group of technicians and give daily guidance and direction to the group in order to accomplish compliance activities and required activities in accordance with the Cardinal joint venture and our partners
Perform preventive maintenance and work described under the job progression system for the operations technician job family. This equipment includes maintenance & repairs on valves, meter stations, orifice and ultrasonic gas measurement, and gas chromatographs
Have knowledge of cathodic protection and hold or have the ability to obtain a NACE CP1 certification. 3 yrs. or equivalent cathodic protection experience preferred
Ability to work individually or in a team environment with minimal supervision and be self-motivated for skill requirements and needed training
Support project development and execution while working with cross-functional teams in E&C, technical services, management, and compliance groups
Interact with technical services, government agencies, emergency planning committees, emergency responders, landowners, and contractors
Regularly perform a wide spectrum of non-routine, moderate to high-complexity assignments that would require technical evaluation, innovation, and judgment
Associate degree in instrumentation, controls technology, electronics, or mechanical is preferred
Have at least 5+ years’ related experience
Prior experience with gas chromatography, cathodic protection, operations, instrumentation, and gas measurement is highly preferred
Willingness to work overtime and respond to call outs as needed
Travel out of the area may occasionally be required
Be able to carry and lift items that can weigh 50lbs
Safety is the utmost priority and a demonstrated minimum requirement for all applicants. Follow and support Williams Core Values and Beliefs, Environmental, Health, Safety and Compliance policies and practices

132

Senior Operations Specialist Resume Examples & Samples

Assist desk advisors in addressing client queries over the phone via inbound and outbound calling activities. Examples of calls include but are not limited to: account changes, cash management, tax reporting and other general inquires
Prepares and processes new business paperwork successfully which may include preparing forms, obtaining appropriate signatures, and preparing documentation for processing, tracking and coordinating rollovers or ACATS
Proactively handoff clients who seek financial advice and guidance to desk advisors
Prepare client reports and proposals as required
Actively participate in customer service training and other training to remain current with operational policies and procedures
Support other departments in their understanding of the program
Compiles moderately complex data and basic analyses for document request
Prior LPL operational experience a plus
Must have excellent telephone service/relationship management skills
Minimum of 2 years direct client experience within the financial services industry
Must have excellent communication skills, and strong service ethic
Prior financial related Service Call Center experience; or other service related job experience considered
Proficient in Microsoft Office/Excel and web based applications
Experience using SalesForce and Branchnet
Ability to assist customers in call center environment while accessing data via multiple PC lookup applications
Must have excellent PC and data input skills

133

Senior Operations Specialist Resume Examples & Samples

Review, research, reconcile and/or process transfer requests and be able to expedite requests within the service level expectations
Must be able to work at computer workstation for the majority of the day
Attention to detail and problem solving skills are extremely important
Effective Oral/Written Communication, Adaptability, Initiative, Decision Making, Customer Service, Passion for Results, ability to operate with minimal to no supervision
Licenses/Certifications: Series 7, 66 (or S63 & S65), 24 Preferred

134

Gwim Senior Operations Rep-fl Resume Examples & Samples

Proficient in PC applications, including Word, Excel, Microsoft Project, and Power Point
Must have excellent written and verbal communication skills
Must be comfortable in an environment with a heavy focus on numeric analysis and accuracy
Candidate is expected to work well with limited supervision
Have excellent follow-up and organizational skills, and be a team player
Candidate also must have consistently demonstrated such attributes with past positions or assignments
Series 7 license a plus
Completion of 3-5 hours of Investing in You training

135

Senior Operations Data Analyst Resume Examples & Samples

Serve as a liaison between the business and IT to provide technical and business solutions that meet user needs
Under general supervision, formulate and define system scope and objectives through research as well as an understanding of the applicable business systems and industry requirements
Translate high-level business requirements to functional specifications for IT and manage changes to those specifications
Negotiate agreements and commitments by facilitating communication between the business unit(s) and IT from initial requirements to final implementation
Analyze and understand a business operations’ strengths and weaknesses to identify opportunities for automating processes and functions
Possess expert knowledge of the business unit(s) they are supporting, understand IT systems and capabilities, help educate IT on the direction of the business, and has a good understanding of technology trends in order to develop solutions for the business units supported that enhance the competitive edge of the enterprise
As applicable, may lead small to medium, low-complexity projects
Create business requirements and other documents in support of projects
Conducts business process analyses, needs assessments, and preliminary cost/benefits analyses in order to align information technology solutions with business initiatives
Analyzes and evaluates existing and/or proposed systems
Lead process configuration design activities
Collaborates with functional design and assist teams in providing configuration solutions for business requirements
Provide ad-hoc reporting and analysis
Provides information, guidance, and assistance to more junior level employees

136

Senior Operations Specialist Resume Examples & Samples

Strong PC Skills: Proficient in Microsoft Access, Excel, and PowerPoint imbedded objects
Must be an advanced Excel user; be able to create and work with Excel Pivot tables, graphs, charts, etc
Must be comfortable contributing to, and leading, conference calls with peers and executive leadership
Excellent written and verbal communication skills, extreme organization, and the ability to prioritize projects is necessary
Must have the ability to manage multiple projects simultaneously
Must be willing to work evenings, weekends, and holidays
Superb written communication skills and the demonstration of clear and articulate speaking
Concise and effective process documentation skills
Programming documentation skills
Proven analytical skills with an attention to detail
Ability to handle multiple tasks successfully and effectively
Demonstrate reliability and flexibility with the ability to apply well-developed time management skills to define priorities and implement activities tailored to meet requirements and deadlines
Documented project management training and metric/statistic data analysis preferred
Browser based application development skills
Experience is business analysis processes
Extensive Microsoft Excel pivots and Access experience
Experience using SQL, PostgreSQL, MySQL, Java, PHP, Perl
Experience with HTML, JavaScript, and CSS application programming
AS/400 Query and Unix command line experience preferred
Experience in ODBC, database programming and data transfer procedures
Experience in call center and real-time reporting applications is desired

137

Senior Operations Specialist Resume Examples & Samples

Plan and control order and trouble volumes in relation to deployed workforce across multiple states and functions
Make key decisions and take action to ensure we maximize resources to meet our customer’s commitments
Extract, qualify, quantify, and manipulate large data sets to project, communicate, and execute a consistent workload plan
Quickly identify risks and adapt to constant changes and challenges in the workforce and load
Coordinate proactive field force movement on a daily basis
Build and maintain strong relationships with co-workers in dispatch and field leadership
Lead and communicate with cross functional teams to drive continued improvement
Work in a complex data and application environment comprising of enterprise data warehouse, databases, 3rd party sources, macros, and applications
Support Ad-hoc reporting requests from Dispatch leadership and business partners
Run and distribute daily, weekly, monthly, and quarterly reports for our supported operations
Assist with customer escalations requiring due date overrides
Resource management and analytical experience with ability to model, forecast, and plan workload to workforce
Excellent written and verbal communication skills, organization and time management are a necessity
Must demonstrate the ability to work effectively in a high-paced, results-driven environment
Experience in Telecommunications based dispatch or resource management group and/or field operations
Extensive experience in business analytics and project management

138

Senior Operations Project Analyst Resume Examples & Samples

Serves as Bankruptcy Subject Matter Experts of all products, processes and systems
Represent bankruptcy LOB/Manage LOB Engagement
Articulate business requirements & prioritization; provide design input; manage solution quality
Support operational readiness - operational impacts, communication, training, procedures, test & learn
Support user acceptance testing (UAT)
Contribute to project deliverables - ensure accuracy and completeness
Provide project oversight - scope, timeline, resources, and risks
Track and report project status; keep key stakeholders informed
Must have some mortgage, bankruptcy, foreclosure or legal experience
PC skills including (but not limited to) MS Word, MS Excel, Outlook and Internet
Ability to work in self-paced, multi-task, high-volume, deadline-driven, portfolio based work environment
Ability to embrace change with a positive approach
Solid mathematical and analytical skills
Able to work additional hours as volumes dictate
Familiar with AS400 and BKFS (Black Knight Financial Services) a plus
Experience working in a Bankruptcy Servicing Environment
Familiar with iSeries, BAPS, Visa Risk, Loan Sphere

139

Senior Operations Specialist, Portfolio Resume Examples & Samples

Timely and accurate preparation of invoicing and cash application management with little to no supervision
Manage transactions within company policies and procedures, including maintenance of appropriate insurance coverage, and adequate UCC filing continuations and terminations
Support processes for the Operations team within Terex Financial Services
Bachelor's degree in a business or finance/accounting discipline
5 -10 years of leasing experience in a mid-ticket captive environment with exposure to some or all of the following operational functions: customer service; transactional accounting; cash processing; property and sales tax management; payoff quote calculations; UCC maintenance and continuations; and/or insurance
Proficient in use of MicroSoft Applications
Working knowledge of some or all of the following: Super Trump, generic lease/loan applications, and online service applications
Ability to work in an informal and less structured environment
Superior customer communication skills and the ability to solve/troubleshoot problems
High level of integrity, honesty, and trust
Ability to work within configured workflow software used to manage business
Strong Excel skills
Experience in process flow efficiencies

140

Senior Operations Specialist Resume Examples & Samples

Active directory - installation, maintenance and deep trouble shooting
ADFS, DIR-sync, AAD-connect – installation and maintenance
Group Policies (GPO) – Create maintain and trouble shoot both for Servers, Clients and Users
Fileshare – setup, permissions on user and NTFS level
DFS-R and DFS-N - setup and maintenance
PKI and Certificate – Operation and trouble shooting

141

Senior Operations Specialist, MRF Resume Examples & Samples

Assists in troubleshooting and resolving escalated safety, service, and operational issues
Utilizes incumbent knowledge to maintain and distribute department related information on a daily basis
Analyze production totals
Completes and maintains a variety of relatively complex reports as directed by the department manager
Uses software tools to manage a variety of tasks, such as procurement, logistics, inventory and quality. Coordinate and schedule inbound and outbound requests for haulers, trailers and cars to transport commodities
Verify invoices and discrepancies for commodity export and pick-up
Review and understand pricing and participate in weekly or monthly projection meetings
Communicates with the team about scheduling and work assignments as needed
Assist management with tours
May provide support and direction to less experiences operations specialists
Two or more years of logistics, freight or commodity scheduling and coordination
Intermediate to Advanced Computer skills
Previous experience analyzing production totals

142

Psegli Senior Operations Spv Resume Examples & Samples

Customer Focused – Listens to customers to help implement improvements in products and services
Accountability – Engages the workforce; looks for opportunities for improvement and success; Monitors progress results and responds appropriately to assign responsibility
Diversity and Inclusion – Creates a welcoming climate for different styles, approaches, perspectives and strategies and addresses inappropriate behaviours
Safety – role model for performing work safely; takes action to remedy unsafe work situations or practices
Continuous improvement – Demonstrates flexibility and adaptability when facing complex issues and decisions; communicates positive changes messages effectively
Develops Talent – Delivers coaching that facilities genuine learning and behaviour change
Communicate with various internal and external organizations, including Public Service, elected officials and major account customers in order to keep them up to date on and resolve various issues
Support company response to electric storm management and emergency restoration within various divisions as needed during all conditions of readiness including around the clock coverage to ensure efficient and effective storm response and provide accurate restoration times to customers
Monitor and challenge business processes where appropriate in order to ensure PSEG LI is compliant with regulatory requirements
Bachelor’s degree in Engineering with a minimum of 3+ years of experience in an Electric Utility Environment, in the design, planning, construction or operation of electric distribution & transmission systems
Thorough knowledge of Outage Management System and report writing
Working knowledge of the operation and capabilities of the distribution system and various distribution class equipment such as Remote Supervisory Switches, Substation Breakers, Automatic Throw-overs, Circuit Reclosers, Regulators, Capacitor Banks, Transformers and field switches
Must have experience managing or supervising a team with the ability to build effective, respectful and working relationships. . Effective leadership, team building, problem resolution skills and the ability to supervise others are also required to manage a 24 x 7 operation
Experience working Collective Bargaining Agreements and applicable work methods
Verbal and written communication must be clear, concise and effective
Strong logical and analytical thinking is essential
Advanced degree in Engineering or Business preferred
Possess theoretical and understanding of PSEG LI policies and processes and how to apply them effectively
Understanding of Collective Bargaining Agreement for Local 1049 and applicable work methods

143

Senior Operations Liaison Resume Examples & Samples

Minimum 7 years of banking experience required
Minimum 5 years of branch operations experience required
Minimum 1 year of policy and procedure or technical writing experience required
Thorough understanding of the bank's operational policies and procedures and regulatory compliance, and knowledge of current applications, utilities and tools
Strong research techniques, and project management, analytical and user documentation skills
Ability to accept full accountability as business owner of specific application(s)
Ability to perform under minimal supervision
Excellent communication skills, verbal and written
Ability to interact effectively with all levels of bank management and personnel
Must be computer literate with proficiency in MS Outlook, Word and Excel

144

Senior Operations Resource Manager Resume Examples & Samples

Establishes a site team that models Vestas values and high standards of performance, for both new construction sites and existing service sites
Supervises and provides direction/oversight to the assigned site Lead Technicians and traveling Resource Technicians
Utilizes Best Known Methods optimizing operational performance across regional sites. Supports a learning organization within the operation using Best Practices to maximize turbine equipment maintenance and performance
Support change management activity and initiatives within their team
Establishes and maintains highly effective relationships with the customer and internal partners. Pursues “ambassador” status with their customer and a site that is focused on customer loyalty excellence
Coaches and counsels employees as needed in regards to training, safety, performance, etc
Travels approximately 25% - 35% as needed to meet business needs
Two or more years direct supervisory experience
Proven decision making ability with balanced risk taking
Excellent English communications skills (verbal, active listening, written, meeting management, presentation)
Valid driver’s license, passport and ability to travel as needed to meet business objectives
Ability to stand and walk for prolonged periods of time, climb stairs, hearing ability to use close range radios, visual acuity including depth perception, field of vision and the ability to distinguish between colors, ability to stoop, kneel, crouch or crawl as needed, as well as hand-eye coordination and manual dexterity
Ability to hold certification in required safety programs that include LOTO, Electrical, Fall Arrest & High Angle Emergency Decent, and Confined Space

145

Senior Operations Specialist Resume Examples & Samples

Consult on manufacturing operations best practices and work with location managers to identify, plan and develop projects for improvement related to Productivity, Quality, Safety, and Environment (PQSE) gap closure
Identify, promote, and coordinate implementation of best practices across all facilities and assist facilities with problem-solving and troubleshooting operational problems
Collaborate with facility management to define technical needs and CapEx requirements, recommend CapEx projects, evaluate CapEx proposals for technical viability, and assist with project development and presentations
Take lead role in working closely with global subject matter experts in GAP analysis initiatives related to crushing operations. Coordinate these activities as needed
Work closely with OVC Integrated Process Improvement (IPI) group to evaluate process improvement opportunities and coordinate and assist with implementation
Consult with facilities regarding vendor assessments, OEM equipment evaluations, and assessments of contractors and consulting engineers
Consult with local plant management on issues related to safe operations as needed
Interface effectively with other departments such as, safety, reliability excellence, legal, environmental, engineering, QA/QC, and procurement to assist with optimal execution of business needs
Monitor production data routinely to ensure accuracy and to analyze for improvements throughout OVC crushing operations
Travel, sometimes with extended stays, to OVC facilities through US and Canada as required

146

Senior Operations Specialist, MRF Resume Examples & Samples

Acts as a liaison between internal and external customers regarding recycling rebates and charges generated by PeopleSoft ReTI system
Utilizes monthly accounting close calendar to review recycling tickets for four state Area within the software program and ensures daily tasks are completed
Incumbent knowledge to maintain and distribute department related information on a daily basis
Prepares monthly reports for certain municipalities and customers
Processes payments and other financial tasks as necessary
Communicates with customers about service issues and recycling rebates or charges as needed
Review customer account receivables aging, offsets rebates against outstanding balances and makes customer collection phone calls
May provide support and direction to less experienced operations specialists

147

Senior Operations Specialist Resume Examples & Samples

Receive, triage, review and process Lifecycle safety operational data from various sources on time, within budget and quality standards. Perform data entry for tracking and Lifecycle safety databases, coding relevant medical terminology, writing descript narratives, generating queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, coordinating translations and ensuring reports are sent to the customer within assigned deadlines. Pre-process material for endpoint committee or core laboratory adjudication. Preparation of material for submission
Assess Lifecycle safety data for report ability to relevant authorities, track reportable cases and report to regulatory authorities, ethics committees, institutional review boards, investigators, oversight groups per legislation, within timelines and in a format compatible to requirement. Liaise with local Quintiles offices to facilitate expedited reporting. Liaise with systems manager for regulatory tracking requirements and electronic reporting
Contribute knowledge and expertise to or lead assigned deliverables in the field of Safety Publishing, Risk Management, Safety Surveillance and Medical Information or other service lines as appropriate
Receive and document incoming telephone calls, faxes or emails from investigative sites or other sources reporting operational data
Process Lifecycle safety data according to applicable regulations, guidelines, Standard Operating Procedures (SOPs) and project requirements
Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members and operations staff, assist Operations with appropriate allocation of resource
Provide oversight role and have a good understanding of operational team on status, metrics, productivity and initiatives
Provide and impart technical and process information to Lifecycle Safety Management (LSM) and members of operational team on project specific issues
Provide oversight and maintain a thorough understanding of project protocol, therapeutic indication, budget and scope of work (SOW) for assigned projects; set up and maintain project files, standards, templates, electronic forums, databases and workflow
Establish and maintain effective team project service operations communications i.e. provide regular feedback to operations team manager and Customer Delivery manager (CDM) on project metrics, out of scope work challenges/issues and successes; feedback effective project performance to junior members of team
Liaise with LSM contact in proactively identifying issues and proposing solutions, providing them with technical support, reports, metrics, statuses, identifying SOW changes and potential change orders ,delegating client requests and installation of new initiatives
Ensure compliance to Quintiles high quality standards and works with LSM constructively in a matrix framework to achieve project and customer deliverables
Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies
Liaise confidently with different functional team members, e.g. project management, clinical, data management, health care professionals e.g. investigators, medical monitors, site coordinators and designees to address operational project issues
Contribute to achieving productivity utilization and realization metrics
Read and acknowledge all necessary Quintiles standard operating procedures (SOPs) and customer SOPs as required
Ensure all required training is executed in a timely fashion and documented. Work towards ensuring your individual training plan and training transcript are reconcilable
In depth knowledge of Lifecycle safety processes and willingness and aptitude to learn new skills across Lifecycle safety service lines
Proven ability to meet strict deadlines; manage competing priorities
Demonstrate effective project management and leadership skills
Sound judgment; independent thinking and decision making skills
Demonstrate a flexible and receptive approach to changing demands
Proven ability to work independently and autonomously with policies and practices
Effective mentoring and coaching skills
Excellent attention to detail and accuracy maintaining consistently high quality standards
Excellent organizational skills and time management skills
Excellent written/verbal communication and report writing skills
Ability to work effectively on multiple projects simultaneously organize own workload and effectively manage competing priorities
Bachelor’s Degree in a Health Science and 3 years’ experience of Lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc) or equivalent combination of education, training and experience

148

Manager Senior Operations Resume Examples & Samples

As a member of the Site Leadership Team, is responsible to the Site Director for administration, planning, coordination, and implementation of activities in the applicable Operations and Services Departments. Participates in formulating plant administrative practices and procedures, interfaces with the sites leaders of other functional disciplines, bargaining unit leaders, engages, develops, partners, and directs the activities of the Associates assigned to the Units
Oversees day to day activities in the plant and notify the Site Director and other Support Services Managers of any relevant issues that arise that fall under their responsibilities
Manage the introduction of new products into the plant through involvement with the product commercialization team and the product evolution process
With the assistance of their HR business partner administers plant personnel policies, evaluates work, and makes recommendations to Site Director and Senior Leadership Team on hiring, promotions, salaries, compensation philosophies, coaching and counselling and if necessary the release of people under his/her direction
Is directly responsible to assure Port Neches facilities are conducting their business in a safe and environmentally compliant manner including extending such protection to the neighboring communities. Must represent the Site Director when he is not on-site for instances which require immediate action and response by a senior site leader
Participates in budgeting activities, reviews costs and expenses and strives for continuous improvement in the unit's operating costs
Bachelor’s Degree in Chemical or Mechanical Engineering with 10+ years of specific experience
Able to monitor the manufacturing areas 24/7 including areas that require climbing ladders and accessing scaffolding
Requires a broad knowledge of engineering principles governing petrochemical operations. Must have experience (10+years) in the chemical industry with extensive background in plant operations and equipment. Possess the ability to coordinate the activities of operations personnel in all matters necessary to run in a safe environmentally compliant reliable and efficient manner
Must have high technical and analytical abilities to handle operational problems and plant compliance concerns with quick diagnosis and prompt decisions. Must have the ability to motivate and influence people. Needs good communication and diplomacy skills in with plant employees, corporate service groups, customers and general public

149

Senior Operations Quality Analyst Resume Examples & Samples

Evaluates and improves business processes by effectively conducting a statistically valid sample of quality evaluations
Develops criteria to measure performance of customer service representatives
Provides timely and meaningful feedback to associates to improve performance
Conducts research, gathers quality information and produces reports that provide key quality improvement and cost reduction opportunities
Identifies trends and quality gaps from the analysis of monitoring data to improve the customer experience
Continuously communicates areas of opportunity to the leadership
Identifies and makes recommendations for process improvements or training needs utilizing Root Cause Analysis methodology
May utilize Six Sigma methodology to identify process improvement opportunities
Performs internal audits as necessary
5+ years related experience in operations QA or customer service/ operations/ processing

150

Senior Operations Project Analyst Resume Examples & Samples

B.A. or B.S. in a relevant field or equivalent experience
At least 3 years of experience with project management and process improvement
Demonstrated ability to facilitate cross-functional meetings
Business knowledge of at least one of the areas in Consumer Banking
Demonstrated strong written and verbal communication skills and the ability to communicate complex written information in a clear, concise manner
Experience building relationships with partners to understand business and communication needs
Strong time management skills to ensure competing deadlines and priorities are successfully achieved
Proficiency in MS Word, Excel, PowerPoint and SharePoint
Ability to remain flexible and adjust to evolving business needs
At least 3 years of experience developing, writing or drafting customer communications to meet business requirements
Experience presenting to executive leadership
Experience running a governance routine
Strong content development abilities including grammar and punctuation skills
Demonstrated ability to improve the customer experience
Understanding of the merge field and data programming process for letter templates
Understanding of Bank of America Brand Guidelines

151

Senior Operations Specialist Resume Examples & Samples

Reports to head of department but will be accountable to project leads for individual project assignments as well as own their own projects. Specialist supports all three sub-teams in project management and research requests
Supports team in execution of Enterprise Operations & IT operational model in tasks such as drafting and proofing job aids; managing and executing Master Production Calendar; and managing monthly metrics package
Will execute communications initiatives such as: powerpoint presentations, social blogs, media gallery management, communication plans and town hall meeting support
Bachelor's Degree in business or related field including finance, marketing, operations or IT
Client-centric mentality with strong oral and written communication skills that serve the needs of our clients as well as to direct vendors
Autonomous worker who can operate in a fast paced environment with constantly shifting priorities
Analytical problem-solver willing to go above and beyond scope of job to deliver high quality results and superior customer service
Excellent project management skills with the ability to work on multiple projects and prioritize requests accordingly
Strong analytical skills with the ability to translate data into information and provide sound business recommendations
Proficient in Word, Excel, PowerPoint and Adobe

152

Psegli Senior Operations Spv Resume Examples & Samples

Manage Customer Complaint Process and look for opportunities to leverage proactive communications effort
Provide quality assurance on outage job documentation and closeouts
Develop reports for all aspects of operations including ETR process
Conduct and analyse post-contact surveys on outage and non-outage type jobs
Participate in Teams to promote and implement procedural best practice within the team in order to ensure all working practices are compliant with PSEG LI policies and regulatory requirements
Bachelor’s degree in Engineering with a minimum of 3 years of experience in an electric utility Environment.in the design, planning, construction or operation of electric distribution & transmission systems or 7 years’ experience in a leadership role managing an electric distribution system in a control room environment
Thorough knowledge of an Outage Management System and reports
Thorough knowledge of Outage Management System and SAS reports

153

Senior Operations Process Analyst Resume Examples & Samples

Develop lifetime loss models for consumer auto loans, using industry standard PD/LDG/EAD framework
Prepare and analyze account-level consumer data from internal and external sources to identify stronger predictors of defaults over the life course of auto loans
Develop and validate predictive models such as logistic regression, decision tree classification, survival models for lifetime loss expectations
Complete model documentation post development according to regulatory and compliance rules
Support model implementation and monitor production activities post development
Determine, develop and document data requirements, modeling assumptions and model results for best practice methodologies deployed and alternatives approaches considered
Assist in identifying potential risks and opportunities in Ally's auto loan loss performance using data mining techniques; provide recommendations to business leadership and other support groups
Master's degree in a quantitative field (Economics, Statistics or a related discipline) with 3-5 years of modeling experience in financial services industry with direct experiences in credit risk modeling
Minimum 3 years of hands-on experience working with account-level large datasets with SAS SQL and SAS macro programming
Minimum 3 years of building credit risk models with generalized linear model (logistic regression), decision tree classification or survival data mining using SAS Enterprise Miner and R, Python, Matlab or similar data science software
Excellent written and verbal communication skills, including the ability to effectively present model development documentations to internal and external stakeholders
Ability to work effectively in fast paced environment

154

Senior Operations Excellence Specialist Resume Examples & Samples

This position will document activities, monitor action items, communicate status and results of activities and investigations to management
Work with sponsor to effectively scope an investigation/event, facilitate the investigation/event utilizing various tools and techniques, and ensure that management supports the investigation/event outcomes
Document the investigation/event outcomes, including action items. Oversee the execution of action items. Promote FHO improvement efforts
Coach and train others in tools, and techniques
Coach and train others in facilitation techniques
Lead improvement events
Support other improvement efforts as appropriate

155

Senior Operations Technician Resume Examples & Samples

Provide expertise in operating and maintaining all the equipment in the Neshanic Station, NJ location. This equipment includes compressor stations, regulator skids, meter stations, pipeline facilities, and right-of-way maintenance
Accurately calibrate and troubleshoot all process measuring equipment
Test, calibrate, maintain and troubleshoot fire detection systems, fixed gas detection systems, Programmable Logic Controllers (PLC), transmitters, transducers, ESD/EBD systems, alarms and shutdown devices, pneumatic and electrical control circuits, and DC Systems including Battery Chargers
Monitor, schedule and document operations and maintenance activities
Complete all assigned compliance activities by the posted due date
Follow all company policy and procedures associated with job task and review each day prior to starting work
Operational discipline is expected and must be incorporated while completing every job task
Support local projects at our facilities
Troubleshoot electrical systems which include: Low/Medium Voltage Switchgears, Reciprocating Engines, Centrifugal Pumps, Control Valves, VFD’s, UPS, and Power Supplies etc
Coordinate and maintain routine activities with instrumentation controls and electrical systems
Be willing to present education activities, which include formal presentations
Have a high school diploma or equivalent
Possess previous experience within the oil and gas, industrial, manufacturing or equivalent industry
Demonstrate basic knowledge of Low & Medium Voltage Switchgears maintenance and troubleshooting skills
Exhibit Basic knowledge of Instrumentation, Motor Controls, Control Loops, Distributive Control Systems (DCS), AC/DC Electrical Systems, Allen Bradley PLC’s, Etc.
Possess intermediate knowledge of Microsoft Office Applications and PC skills
Have a valid State Operators Driving License and excellent driving record
Be willing and able to work after hours, on-call rotations, nights, and weekend shifts
Demonstrate excellent written and verbal communication skills
Be willing to work in extremely hot and cold temperatures, loud noises and enclosed spaces
Willing and able to lift and carry items weighing 45lbs or more
Have the ability to stand, walk, climb, bend, stoop, and squat for long periods of time
Be able to work at elevated levels from man lifts or ladders with appropriate PPE
Have the ability to work in environmental extremes while operating hand and power tools, climbing ladders, and two-way radios
Demonstrate the capability to be team orientated with the ability to work well with others
Demonstrate excellent organizational, interpersonal, and initiative skills

156

Senior Operations FP&A Analyst Resume Examples & Samples

Bachelor's degree required, in an analytical based degree
Four (4) years professional finance experience
Direct experience with manufacturing ERP systems
Travel is required
Knowledge of general business principles, information systems, and manufacturing

157

Senior Operations Technician Resume Examples & Samples

Ensures all activities are carried out in compliance with all regulations and laws governing business and quality operations (QSR/GMP, ISO, etc.)
Responsible for ensuring compliance with all local, national, international and company regulations, policies and procedures for Health, Safety & Environmental compliance
2-5 years experience within relevant expertize or in industry related sectors
GCSE level Maths and English

158

Senior Operations Specialist, Santa Ana Resume Examples & Samples

Processes and performs the following functions: Process Incoming and Outgoing SWIFT messages, Automated Clearing House (ACH) transactions, Return Item Maintenance (RIM), Outgoing & Incoming Returns, Non-Post, Foreign Item collections, Fraudguard, Research and Adjustment, Stop Payment, Mobile Deposit, ATM Deposit Review, Levy, Subpoena, IRA, Reg D, Debit Card, Reg E and Wire Transfers
Performs daily reconciliation of the following and are not limited to: Branch Cash Settlement, ATMs, FRB Settlement, Brinks, ACH, Cashier Checks, Suspense Items, and Non-Post
Follows established bank policies and procedures, meets and adheres to audit standards. Supports the company's goals and values accordingly
Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct
Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA)
Understanding of various SWIFT Message types
Ability to understand and follow basic instructions and guidelines
Ability to work with general supervision while performing duties
Working knowledge of SEPA and PSD
High School Diploma required, Bachelor’s Degree preferred
Five (5)+ years of related work experience and/or training. Work related experience should consist of a central operations, or deposit operations, and/or branch operations background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related
One (1)+ years of SWIFT Messaging experience required
Prior banking experience required

159

Gwim Senior Operations Rep Resume Examples & Samples

Strong analytical ability, able to think outside of the box
Self-starter, must be willing to asks questions and constantly seek ways for process improvement
Able to prioritize issues and handle several sensitive processes at once in a timely fashion
Must develop a deep understanding of their process quickly and be able to speak to their process across all levels of the organization
Ability to communicate effectively, both with written and spoken words
Must be able to work independently with minimal supervision, excellent decision making skills, work for accuracy and must be able to meet deadlines
Client/Customer Service background preferred
Knowledge of CMA products and overall understanding of Merrill Lynch products desired
Acts with a sense of urgency and creates this in others
Displays problem-solving and organizational skills
Motivated individual who maintains a positive and professional attitude at all times
Must not be on any form of disciplinary action
Last rating must be at least M/M
Prior check processing experience
Experience with Check21

160

Senior Operations & Account Manager Resume Examples & Samples

Work with the Operations & Product Management team to lead process improvements that adapt to scaling challenges and emerging Brand needs
Design, implement and improve processes for success, support, and operations teams
Remain up to date on the day-to-day progress of all Brand projects – current state, future state, milestone tracking
Participate in the recruitment and hiring process for members of the Brand Operations Team
Network with internal and external personnel in their area of expertise to expand their knowledge and options for finding solutions
Provide a unique, valuable perspective that educates the brands on new issues, helps them navigate alternatives, and helps them avoid potential land mines
Partner closely with a team of Project Managers to meet project requirements for Brands
Produce effective operational documents for Brand projects with great attention to detail
5 or more years of account management and/or operations experience in a technology environment
Excellent negotiation and interpersonal communication skills
Available for domestic travel, up to 25% of the time
Strong critical thinking and verbal abilities
Experience balancing client expectations with constraints of reality
Strong sense of self, presence and grace under pressure
Ability to switch gears on a dime and desire to push forward
Good judgment in selecting methods and techniques for obtaining solutions
A proven ability to mentor and coach, while fostering a collaborative, team-oriented work environment

161

Senior Operations Project Analyst Resume Examples & Samples

Experience with credit reporting
Experience working in a Bankruptcy Servicing EnvironmentExcellent written and verbal communication skills
PC skills including (but not limited to) MS Word, MS Excel, and Internet
Ability to work in self-paced, multi-task, high-volume, deadline-driven environment
Knowledge of mortgage, bankruptcy, foreclosure or legal experience

162

Senior Operations Data Analyst Resume Examples & Samples

Bachelor degree or equivalent and relevant work experience in data analytics supporting customer service work is required
3-5 year but experience of process workflow improvement
2+ years’ Data mining experience
4+ years in a data analyst role
Previous experience in Scaled Agile Framework
Prior Military service is desired

163

Senior Operations & Data Engineer Resume Examples & Samples

Manage the Site Reliability Engineering needs of the data flow platform
Coordinate and oversee real-time monitoring to ensure stability of software systems
Build tools to automate, monitor, and report on health and status
Configuration and maintenance of tools required for efficient delivery
Produce and analyze performance and problem reports on a regular basis to assist engineers with troubleshooting and software improvement
Manage the Release Engineering needs of the data flow platform
Development of Continuous Integration best-practices
Maintain relationships with Middleware vendors
Provide Tier-3 support, when needed, if critical incidents occur within production platforms
Develop software and data schema for ingestion
Perform Proof of Concepts
Experience operating big data and data flow solutions like Hadoop, Spark, etc
Experience with open-source platforms and administration
Experience with Linux administration and operation
Solid shell scripting experience
Experience with Continuous Integration and Delivery tools, such as Jenkins
Experience implementing and improving existing processes for deployment
Knowledge of analysis, design and configuration of complex multi-tiered server applications
4+ years of experience in a full-time, data-focused operations role. Previous experience mentoring junior developers
B.S. preferred, in Computer Science, Computer Engineering, or related discipline
Software Engineering, Architecture, Technical Operations
Strong Agile experience preferred
Preferred candidate is passionate about travel and the Hospitality industry

164

Senior Operations Technical Manager Resume Examples & Samples

7+ years of hands-on Engineering Management experience
7+ years of hands-on professional experience in fast-paced environments
Experience in Logistics or Manufacturing Industry preferred
Prior business / commercial (i.e. purchasing, commodity management) experience desired
Manage engineering projects on North America Supply Chain (North Americas SCM) and supplier site driving: Increase yield, reduced operational costs, increased efficiencies and reporting accuracies
Own documentation and timely updates for site floor layouts and overall logistics flow
Capital Equipment purchase, installation and project management including ROI justification and selection / installation of new logistics equipment and technology
Standardization and process mapping of supplier and Supply Chain processes
Lead process engineering and equipment maintenance teams, including scheduled preventative maintenance and 24/7 downtime resolution for fully and partially automated logistics systems
Manage an operating budget of personal and equipment spend in excess of $6M annually
Lead process design efforts to meet new business needs
Support Supplier Management Team in quality cost and delivery goals
Budget for current, expected, and potential expansions of operations

165

Senior Operations Technician Resume Examples & Samples

Monitors Authorization, Online and Web Services applications; triages and escalates issues to Team Leader as appropriate; is able to swing Authorization to the Disaster Recovery site and when required
Opens, monitors, updates, escalates and closes incident tickets; documents all pertinent information in the ticket; ensures root cause of issues are captured wherever possible
Performs all duties within the IT System Management framework (processes, standards, tools)
Can work with limited/no supervision to fill in for Team Leader when required
Trains new personnel on technical network/data center concepts, processes and procedures, SLA management and reporting and is familiar with all portions of incident management
Can assist with Incident Management process in WEX for all of North America and Europe as well as other potential locations globally
Maintains awareness of upcoming changes, maintenance, etc. and will provide company level communications around events planned and unplanned
Other assigned duties as required
AD/BS/BA (Engineering or Computer Science a plus) with 3+ years Network or Data Center Operations experience
Expert knowledge of Network & Data Center Operations tools including, but not limited to, Scheduling, Monitoring, Scripting, Ticketing
Excellent problem isolation, analysis and resolution skills
Excellent Organizational Skills
Able to work with people in other countries and time zones (flexibility in work hours)
Understands implications of work and makes recommendations for solutions
Experience with FTP, SFTP, and TLS processes
Knowledge of Microsoft Windows Server and Linux systems
Strong interpersonal and communications skills; acting as a vendor liaison, and working closely with engineering and management

166

Senior Operations Process Analyst Resume Examples & Samples

Work closely with business stakeholders across the enterprise to support new product initiatives and implement business strategies
Work closely the leader, legal staff and the IT Team to determine root-cause solutions and system change requirements including testing and remediation validations
Work closely with Executive Leaders, Legal, Risk and Compliance partners to ensure clear line of sight to credit data furnishing quality
Evaluate/develop management routines to ensure credit data accuracy, completeness and integrity
Extensive use of Excel and formula based modeling
Executive presentations of findings to senior levels of leadership
Performance Standards
Extensive experience working in Microsoft Excel, Microsoft PowerPoint and Microsoft Access
Team focused and results driven with ability to independently manage multiple tasks for multiple groups and work reliably in time sensitive situations
Ability to work independently and anticipate needs of leadership
Ability to identify process improvement, effectiveness and efficiency and execute on change management, influence and collaboration in a matrix environment
Organizes and presents data in an organized and logical fashion
Demonstrates ability to work collaboratively and effectively with people at all levels of the business
Demonstrates strong analytical and organizational skill set
Demonstrates a high degree of personal accountability, passion, and execution
Maintains strict confidentiality
Maintains high level of attention to detail and accuracy
3-5 years of experience
LSS/Process Improvement/Project Management preferred
Solid understanding of the Credit Reporting Resource Guide (Metro 2 standard) as it relates to credit data furnishing for the automotive industry

167

Senior Operations Dashboard Analyst Resume Examples & Samples

Provides accurate, up-to-date information to business so they can easily visualize data and drill into the details in order to make sound, data driven business decisions
Assist the Operations Management Manager or Head of Operations Excellence with the reporting required for the department
5 years’ work experience in a similar capacity

168

Senior Operations Resume Examples & Samples

Must have an Active DOD Secret Clearance
Must have demonstrated manufacturing leadership ability in systems installation and complex aircraft assembly manufacturing environment(s)
The particular “systems” are electrical, mechanical, and hydraulics that are routed throughout the entrails of a vehicle
We desire to find a leaderwho has hands on experience and is a subject matter expert in the installation / drilling / fastening / bracketry associated with cable assemblies, wiring harnesses, wiring diagrams, conductivity tests, hydraulic tubes, valves, gauges, compression fittings, leak testing, as well as sequencing of the process steps
Experience with effective kitting techniques to ensure all proper components are delivered to the mechanic in the most convenient / efficient manner. Possess effective FOD prevention and inspection / control techniques
Assembly of composite components into a structure via preforms, co-cure, co-bond and mechanical fasteners, (i.e. Hi-loks, nut plates etc)
OATK Clearfield generally fabricates parts and ships them to our customers to assembly
We also build parts and assemble – could use someone that understands the assembly processes
Excellent problem solving and decision making skills, to include use of disciplined problem solving methodologies and tools (5 Why, 8D, PFMEA, Process Capability Analysis, SPC, Poke-yoke, etc)
Proven leadership and hands-on implementation of continuous improvement, to include lean, six sigma and/or other improvement methodologies (Value Stream Mapping, Visual Controls, Pull Systems, 5S, Standard Work, etc)
EVMS / CAM experience preferred
Start-up program experience preferred

169

Senior Operations Excellence Manager Resume Examples & Samples

Responsible for overall project delivery and management for enterprise initiatives and select non-enterprise initiatives, directly or through others (e.g., internal/external resources), with this role being responsible for those resources
Works with the Operational Excellence team and business partners to ensure successful project implementation through the development and deployment of PM tools, processes, and personnel
Collaborates with other regions globally to share initiatives, approach, and best practices driving the One Astellas Way. This could include the role being responsible for coordinating and managing global initiatives as well as regional or contribute as part of global initiative teams
Implement governance framework and standardized processes and tools that enable best practice approach to enterprise initiative implementation and monitoring across the enterprise. Continually refines best in class standards of excellence in project management ensuring key lessons learned are integrated into the governance framework. Act as a change agent and roll out best practices to organization to ensure continued project delivery success
Directly responsible for implementation of select initiatives to support Operational Excellence team mandate including developing and reporting milestone updates of project implementation and monitoring to ensure successful outcomes, facilitating and leading effective project meetings, managing change and conflict, developing resource planning estimates, and managing timelines and budgets
Provides leadership in identifying and managing risk and mitigation plans, and works to manage logistics and activities while ensuring essential document management and communication
Manages relationships and communication between internal and exernal project management resources, stakeholders, and senior management
Participate in meetings with other Operational Excellence team members and other cross-functional colleagues to communicate and define shared accountability, responsibilities, deliverables, and metrics to measure efficiency and effectiveness
Review the status of the Operational Excellence function annually to critically assess its development and determin areas for improvement and increased efficiency / effectiveness
Provide direct and indirect project management leadership and support for a portfolio of products led by cross-functional teams
Bachelor's Degree with a minimum of 10+ years' experience (or advanced degree in related field with a minimum of 6+ year's) in executing large, cross functional or global initiatives using a project management framework within business operations
Minimum 6+ years of experience within Healthcare and/or pharmaceutical industry
Demonstrated leadership in a matrix organization, able to motivate and inspire team members to high performance levels
Proven decision-making skills leading to successful outcomes
Demonstrated ability to present complex issues to higher level management and contribute to high level presentations and discussions
Demonstrated ability to develop and maintain effective collaborative relationships with team members, management and internal/external partners
Demonstrated ability to be a consistent high level contributor or leader of multiple projects, processes, or functions
Ability to lead and support cross-functional teams to deliver against common goals
Ability to present complex issues to higher level management and contribute to high level presentations and discussions
Strong communication, conflict resolution, and leadership skills
Demonstrated experience influencing without authority
Proven track record of success being a high-level independent and team contributor to lead multiple project and processes
Experience working with teams / individuals with varied cultural backgrounds & learning styles
Intermediate to advanced competency and experience with a variety of computer applications, including Microsoft Suite, MS Project, SharePoint and/or other related project management tools

170

Senior Operations Specialist Resume Examples & Samples

- Operations -----
Responsible for working with the operations team in supporting operations by monitoring overtime, productivity, data analysis, data collection, charting and reporting. May include
Understanding of the “Leave” policies --- Short-Term Disability, Long-Term Disability and FMLA
Track and communication any issues to the supervisors “pro-actively”
Handle any issues and keep an “organized file by year with employees paperwork
Four year accredited degree with a minimum of 2 years of experience in either finance, operations or HR
Bachelor degree in business, finance or HR preferred
HR / Operations/Finance experience within a plant manufacturing environment
Strong technical, communication and organization skills
Must be proficient in Microsoft Products such as Excel, PowerPoint, etc. Must be at the level to complete presentations in PowerPoint
Understanding of the manufacturing environment
Knowledge of Kronos 6.2 Version, plus
Strong analytical, organization and communication skills

171

Gwim Senior Operations Rep Resume Examples & Samples

Proficient PC skills including Microsoft Office applications
Communicate effectively including excellent listening skills and professional phone/email etiquette
Ability to manage outbound calls to internal and external clients as a part of the problem resolution process
Demonstrate a proven ability to navigate multiple systems simultaneously
Capable of multitasking and working efficiently in a high productivity/call volume environment
Excellent organization skills; ability to prioritize and handle multiple client requests always exercising sound judgment
Maintain current knowledge of Bank of America products, policies, and services while keeping abreast of regulations and mitigating risk

172

Senior Operations Leaders Resume Examples & Samples

Manage terminal operations to ensure service commitments to the customers are met. Identify and improve upon operational efficiencies
Directs supervision of managers, Train and Engine (T&E) employees, Clerks, and Yardmasters
Develop future leaders through coaching, training, skill enhancement, and performance feedback of subordinate managers
Communicate service failures and respond to service inquiries. Ensure attainment of all service and budget goals
Develop and maintain strong working relationships with all key business partners
Effectively communicate and influence the adoption of strategies that drive Precision Scheduled Railroading
Coordinate activities related to derailments and other service disruptions
7 or more years of experience in Rail Operations
Railroad industry knowledge
Knowledge of terminal operations
Problem solving and decision making skills
Able to manage multiple tasks, set priorities and achieve results within expected parameters
Analytical ability to understand and resolve local issues related to recognizing variances to operating protocols
Demonstrate competent knowledge of collective agreements and other applicable regulations
Ability to anticipate, be prepared to, and accept change
Ability to communicate effectively and build working relationships at all levels of an organization
Knowledge of regulatory standards
Personal leadership skills

173

Senior Operations Mnaager Resume Examples & Samples

Accountable for the financial performance of all of the operations within the branch
Supervises and motivates personnel, up to 200 people
Tracking of employee time and attendance using Kronos timekeeping system
Supervises and motivates personnel
Experience with Kronos a plus
Experience managing temporary staff is a plus
Background in distribution preferred but not necessary

174

Senior Operations Specialist Resume Examples & Samples

Ensuring the confirmations are correct to avoid incorrect settlements
High level knowledge of Treasury Operations functions
Knowledge of Systems: TREATS, TCM, MISYS, GTSS, BLOOMBERG is an asset
Flexibility in hours of work (between 8:00a.m. to 6:30p.m.)
1 to 3 years of Treasury Operations experience an asset

175

Senior Operations Specialist Resume Examples & Samples

Candidates should be proficient with Microsoft Excel (advanced skill level)
Must have cash and custodial position reconciliation experience
Preferred knowledge of any of the following systems: BPS (Broadridge), Clearance Pro, CDS, CDCC, Euroclear, BBH, DTC, US Fed Trading, Martini, Global One

176

Lifecycle Senior Operations Specialist Resume Examples & Samples

Lead enhancements to the email marketing operation workflow, including segmentation assessment and development, campaign monitoring and troubleshooting in partnership with the core business stakeholders
Drive testing opportunities, insight-gathering, and developing testing roadmap for omnichannel campaigns
Develop reporting and share insights that accurately measure the performance of each email campaign on a recurring basis, including the construction of an Operations-specific dashboard
Management of data and technical infrastructure supporting the Lifecycle Marketing team such as building requirements with Engineering teams, onboarding of new technologies, and data enrichment
Minimum 3-year experience in a technical role on a marketing team
Strong experience with SQL and Excel
Experience with gathering technical requirements as a Business Analyst or in a similar role
Independently motivated with a strong technical background using data and a hypothesis-driven approach to tackling strategic problems and synthesizing results into recommendations
A superb communicator, in both formal and informal business situations. Exceptional attention to detail, effective time management, organizational and research skills
A results-driven team player who loves to solve problems, can work with cross-functional teams and has the flexibility and agility to adapt to changing and evolving business requirements and objectives

177

Senior Operations Specialist Resume Examples & Samples

Will be responsible for the settlement of all securities (Fedwire, DTC, JPY equities and U.S. equities) in all trading systems - PRISM, NetX360, Broadridge
Liaise with system personnel to resolve any system problems
In the upcoming months, train and monitor staff in the Broadridge system
Assist staff on different settlement issues that may arise during the course of the trading day
Daily interaction with the repo & sales desk, various clearing banks, and clients to ensure all trades settle
Coordinate with Bank of NY and clearance staff for the upcoming conversion to their platform, including the Tri-party function
Assist London staff with any questions they may have relating to their U.S. treasury clearance handled by NY
Ensure end-of-day box/fail reconciliation is completed
Daily monitoring & reconciliation of the various cash clearance accounts
Ensure that staff are cross-trained in all activities relating to our clearance operations
Ability to manage U.S.& other currencies in Fixed Income Settlements Securities, Fixed Income Clearing Corp.(FICC), Tri-Party, U.S. and Japanese Equity Settlements
Knowledge of Broadridge, BONY and JPM Chase
Ability to perform under time constraints and pressure, strong communication skills
Overtime may be necessary
Will need to work on U.S. holidays when Tokyo markets are open

178

Power Optimization Center Senior Operations Specialist Resume Examples & Samples

Train and mentor new POC Operations Specialist to become proficient in POC procedures and processes
Provide subject matter expertise on all POC systems, procedures, processes and applications
Respond, evaluate and prioritize incoming alarms to the POC from the generation fleet
Evaluate and identify conditions necessitating activation of the Luminant Power Emergency Operations Center and implement emergency procedures
Develop and deploy on-line operational monitoring tools within the POC
Identify potential plant operational improvement opportunities through effective use of POC software applications
Provide recommendations concerning operation and optimization of plant equipment and systems through effective communications with plant personnel and management
Support the development of business cases for capital improvements and repairs recommended by the POC
Develop/modify/review plant operational procedures as needed for optimal unit/equipment operations
Provide technical expertise as requested by power plant management to assist in the resolution of plant operational issues
Participate satisfactorily in an ongoing training and qualification program
A Bachelor of Science degree in Engineering or a related technical field preferred, six years related Nuclear or Fossil power plant experience
Experience in Nuclear or Fossil plant operations
Current or previous SRO/RO license or certification for nuclear applicants
Established expertise in all aspects of fossil or nuclear plant equipment and systems operations
Strong teamwork and collaborative skills
Working knowledge of Human Performance principles and practices
Working knowledge of troubleshooting Power Plant Operational Issues
Familiarity with Reliability Centered Maintenance principles and practices
Familiarity with Predictive Maintenance technologies
Working knowledge of Smart Signal or other Advanced Pattern Recognition applications
Familiarity with contemporary telecommunications technologies
Knowledge of power plant equipment condition monitoring and diagnostic technologies
Proficiency in the use of Excel, Word, Powerpoint, OSI PI and Access
Vibration Level 1 Certification
POC Equipment Reliability workstation Qualification
POC Thermal Performance workstation Qualification
Three years prior Monitoring & Diagnostics Center experience

179

Senior Operations Project Analyst Resume Examples & Samples

Working knowledge of mainframe applications: BOSS/FAST; IDS, Impacs, etc. PC Skills: Microsoft office products including Word, Excel and Outlook
Detailed oriented and strong organization skills
Superior follow-through skills

180

Senior Operations Rep Resume Examples & Samples

Alpha/numeric data entry experience
Experience working in a check processing environment
Flexible schedule that includes being able to work weekends/off shifts/overtime during peak processing periods
Candidate must be able to work weekends/holidays/off shifts during quarterly peak processing periods

181

Senior Operations Business Intelligence Analyst Resume Examples & Samples

Design reports and define requirements related to applications support for EMR and various projects in SQL, Crystal reports, Reporting Workbench, and other reporting applications
Utilize and analyze various data sources and define requirements related to business and quality needs for reporting requirements
Support projects, including maintaining reports and application support for EMR and associated data, and applications and affiliates
Evaluate electronic quality reporting and data needs in relation to current system(s). Recommend and participate in design, programming, and implementing reporting improvements to enhance management and monitoring for compliance and scorecards
Participate in related meetings to support various projects, and work with build team analysts on workflow to report translation
Coordinate associated reports; perform operational or procedural changes; design and present educational material; and coordinate communication with inpatient, outpatient, and primary care areas by providing instruction and assistance in utilizing reporting applications and associated data interpretation
Maintain current knowledge base and expertise relative to technology and software used in relation to eRecord and functional areas being supported, such as Reporting, Workbench, Crystal Reports, SQL, and analytics reporting tools
Develop detailed work plans for assigned projects and assess progress

182

Senior Operations Technology Specialist Resume Examples & Samples

Provide the BG organizations with up to date expert knowledge in OT related subjects, specifically focused on dairy processes
Create Corporate OT standards and make sure the standards are accepted and used throughout the organisation
Maintain up to date OT expertise by closely following the developments in the field
Provide consultancy and advice, when requested and as requested, about OT
Develop and maintain a network of relevant peers and organizations in order to keep up with developments in the field of OT

183

Gwim Senior Operations Rep Resume Examples & Samples

Monitoring and maintaining data in FS2 Tracking of Client share activity for Mutual Funds and Alternative Investments
Remitting Contingent Deferred Sales Charges and Redemption fees to appropriate Fund Groups
Capturing Client transactional history for all share classes
Researching and responding to Branch Inquiries regarding Contingent Deferred Sales Charges adjustments
Reporting breaks and monitoring collateral balances for Securities Lending Program
Break reporting and reconciliation of U.S. Trust omnibus account and underlying account positions

184

Senior Operations Performance Engineer Resume Examples & Samples

Identify and resolve performance bottlenecks either proactively or when reported by customers
Recommend and implement changes to remove system bottlenecks promptly under strict SLAs for customer issues
Work with the customer support group as needed to resolve performance issues in the field
Explore automation opportunity and develop tools to automate some of the day to day operations tasks
Provide performance metrics and maintain dashboards to reflect production systems health
Conceptualize and implement proactive monitoring where possible to catch issues early on
Participate in 24/7 on call rotation
The qualified candidate will have an overall experience of 7-8 years out of which at least 5 years of relevant experience in the performance analysis and troubleshooting of production systems
BS or MS degree in Computer Science, Engineering, or related technical discipline, or equivalent experience
Ability to work collaboratively within a team environment and demonstrate strong influencing and leadership skills
The ability to diagnose complex problems and deliver analysis of root cause Desired Skills
Extensive experience in Linux OS and Linux monitoring tools
Proficiency in UNIX scripting and developing tools using any of Java, Ruby, Python programming language
Operating systems (including at least Linux and Windows)
CPU/memory architectures
Good understanding and hands-on experience of advanced programming concepts (e.g. threads, exceptions and I/O)
The ability to diagnose complex problems and deliver analysis of root causes

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