Talent Development Coordinator Resume Samples
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Talent Development Coordinator Resume Samples
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CB
C Block
Christina
Block
172 Pfannerstill Spurs
Detroit
MI
+1 (555) 517 8422
172 Pfannerstill Spurs
Detroit
MI
Phone
p
+1 (555) 517 8422
Experience
Experience
Phoenix, AZ
Talent Development Coordinator
Phoenix, AZ
Kub-Keeling
Phoenix, AZ
Talent Development Coordinator
- Creativity and innovation – Possessing a passion for driving continuous improvement through spotting opportunities and seeking the views of others
- Assist in building learning materials, including training, job aids, communications, and manuals relevant to Talent Management Processes
- Monitoring and managing the training inventory – Training/ program materials, stationary, etc
- Oversees all online learning content and delivery, socializing learning, measuring relevance, usefulness and uptake
- Updating and recording all training records in SAP and Learning portal (SuccessFactors), as per the process & compliance
- Training and Development class set-up, attendance tracking, managing calendar invites, etc
- Building learning and development document library to house training materials
Houston, TX
Talent Development Coordinator, Jpac
Houston, TX
Miller, Ruecker and Satterfield
Houston, TX
Talent Development Coordinator, Jpac
- Manage enrollments, invitations, pre-work, post-surveys, and training materials for Talent Development activity across APAC
- Assist with Talent Development monthly metrics, regular reports and proactive insights to support data-based decision-making regarding development
- Manage training/program logistics for Talent Development activity across APAC
- Adequate knowledge of learning management systems and web delivery tools such as Webex, Go To Meeting & Get Feedback survey tool
- End-to-end ownership of all open enrollment and team-specific Talent Development programs across the APAC region
- Work with global teams to drive alignment, efficiency and engagement
- Lead internal marketing to drive awareness, engagement and enrolments in open enrollment programs
present
Detroit, MI
Senior Talent Development Coordinator
Detroit, MI
MacGyver-Stark
present
Detroit, MI
Senior Talent Development Coordinator
present
- Partner closely with TD Managers for the region, to ensure the region program plan is launched and executed
- Plan, Coordinate & execute end to end operational life cycle for delivery training development programs. (Leadership, technical and non-technical)
- Raise Non-Disclosure agreement (NDA) and contract requests for external provides via Legal
- Manage & support the coordinators on the assigned task
- Monitor and Handle all Purchase orders for Learning & development activities for all locations
- Review and implementation for best practise – process & system improvement (LMS); focus being on increasing productivity and efficiency
- Effective management & maintenance of training data in SAP and LMS
Education
Education
Bachelor’s Degree in Accuracy
Bachelor’s Degree in Accuracy
The George Washington University
Bachelor’s Degree in Accuracy
Skills
Skills
- Highly organised and strong attention to detail with a strong customer service ethic
- Detail oriented with a focus on quality results/deliverables
- Excellent oral, written and interpersonal communication skills with the ability to adapt for executive and non-executive audiences
- Strong program coordination skillsincluding the ability to manage multiple, concurrent processes and tasks according to program timelines
- General knowledge of Human Resource functions and best practices highly desired
- Ability to flawlessly execute paying close attention to detail
- Strong emotional intelligence and exceptional in person leadership presence highly desired
- Self-motivated, quick learner, able to manage multiple assignments concurrently with minimal supervision
- Knowledge and use of PDCA processes. Six Sigma knowledge
- Project management experience highly desired
9 Talent Development Coordinator resume templates
Read our complete resume writing guides
1
Talent Development Coordinator Resume Examples & Samples
- Prior experience in a Coordinator role
- Proficient in Excel
- Excellent follow through
- Background in Learning Data Processing
2
Talent Development Coordinator Resume Examples & Samples
- A positive attitude and energetic personality are essential
- Proficiency at Microsoft Office applications (Word, Excel, and PowerPoint)
- Ability to prioritize assignments and work independently with minimal supervision
- Ability to work well in a fast paced team environment
- Working knowledge of Learning Connection a plus
- Flexibility to work overtime/early arrivals on an as needed basis is required
3
Global Talent Development Coordinator Resume Examples & Samples
- Support the implementation of programs and initiatives either through direct coordination or by enabling others in the geographies to deliver them
- Learning data management and enablement of others to use collaborative, digital tools
- Responsible for the communication and marketing of our core leadership and performance offerings by managing our internal learning portal (intranet site)
- Opportunity to work globally, collaborating with talent partners across the regions to plan/prepare for leadership program implementation
- Contribute to the creation of development and performance resources and communications
- Organize, deploy and analyze talent and learning data (both qualitative and quantitative) to help the team surface needs and assess impact
- Collaborate with colleagues to implement leadership, talent development, and performance programs and new initiatives for the global organization. Research internal and external options to address organization's needs
- Contribute to material development, communications and implementation plans for leadership programs, performance and career development
- Prepare project plans, and collaborate with others to execute project deliverables, manage project timeline, and keeping everyone informed and on-track
- Handle the administration and coordination of vendors and invoices, include schedule coordination and internal travel
- Provide administrative support to the head of learning and development
4
Talent Development Coordinator Resume Examples & Samples
- Manage entire on boarding process for all new hires and freelancers through the Taleo on boarding system
- Act as liaison for all departments involved in the new hire process
- Facilitate & manage background checks for all new hires and internal transfers when appropriate
- Manage new hire orientation enrollment
- WPP employment verification
- Generate offer letters to all full-time and freelance candidates
- Process all joiners and leavers in the internal system
- Point of contact for all new hire questions including employee first day onboarding
- Training and Development class set-up, attendance tracking, managing calendar invites, etc
- Once launched, be the administrator on the Taleo Learn system
- Partner with Talent Acquisition to ensure a seamless process from candidate status to hire candidate status
- Experience with ADP
5
Human Capital Talent Development Coordinator Resume Examples & Samples
- High school diploma required, Associate's Degree or Bachelor's degree is a plus
- 5+ years of experience in the performance of advanced administrative / support function
- Superior understanding and application of office procedures, practices and routines
- Strong organizational skills -- ability to prioritize daily work flow to effectively organize tasks to achieve specific goals
- Strong oral and written communication skills - ability to effectively exchange ideas and information; demonstrated ability to communicate with all levels of management
- Advanced PC skills with demonstrated knowledge and application of Microsoft Word and Excel
- Ability to handle large volume of administrative detail with accuracy and reliability
- Detail oriented - recognize errors in numbers, spelling, and punctuation
- Must be capable of handling a diverse workload and prioritize assignments accordingly
- Superior analytical skills with ability to perform advanced calculations, report preparation and data compilation
- Great follow-through and initiative, using good judgment and a willingness to take on new tasks
- Demonstrated ability to work independently in a fast-paced environment
- Ability to work effectively as a team player and remain flexible
- Demonstrated reliability in attendance and performance
6
Talent Development Coordinator Resume Examples & Samples
- Advanced computer skills in Microsoft Office Suite and web applications
- Knowledge of learning and development field
- Demonstrated experience presenting to small and large groups in a complex and highly diverse workplace
- Superior attention to detail and organization skills
7
Talent Development Coordinator Resume Examples & Samples
- Conducts learning needs assessments drawing on data from our annual Employee survey, Performance Management System, Talent Assessment and Succession Planning activities
- Manages holding company level senior leadership program by pipelining the appropriate senior talent to attend these programs and following up on their development in partnership with Regional Talent Leads
- Manages the Management Development Program (our mid level training program) including: identifying the participants, delivery, logistics, updates and revisions and measuring learning effectiveness
- Oversees all online learning content and delivery, socializing learning, measuring relevance, usefulness and uptake
- Manages the design, development and delivery of local, regional and global classroom based learning solutions to meet the strategic growth needs of the organization
- Identifies and works with external learning specialists / consultants on best practices in learning, content, and tends
- Implements measurement and metrics systems to effectively evaluate learning provided via classroom and online solutions
- Coordinates the learning program for DDB Corporate including: 6 Lunch and Learns annually, Performance Management training, and advising on unique functional or individual learning requirements
- Communicates to executive management and regional talent management partners on learning and development impact and effectiveness
- Ensures content of all on-line learning is current, relevant and accessible to the field
- Measures the engagement and completion of our on-line learning offering
- Ensures that the necessary follow-up and evaluation takes place for all on-line learning programs
- Publicizes, markets, promotes and acts as a point person for all on-line learning programs
8
HR Enablement & Talent Development Coordinator Resume Examples & Samples
- Experience working in the MENA region
- Experience of working ‘cross border’
- Experience with Immigration process and requirements
- Experience of working in HR Operations, Talent Development or a similar function
- Experience of working with detail and in an analytical capacity
- Experience with event coordination
- Experience in managing multiple priorities independently
- Experience in managing and consulting with key stakeholders
9
Talent Development Coordinator, Jpac Resume Examples & Samples
- End-to-end ownership of all open enrollment and team-specific Talent Development programs across the APAC region
- Lead internal marketing to drive awareness, engagement and enrolments in open enrollment programs
- Manage training/program logistics for Talent Development activity across APAC
- Manage enrollments, invitations, pre-work, post-surveys, and training materials for Talent Development activity across APAC
- Manage room bookings for all programs, working with facilities to ensure great learning environments and experiences for all our programs
- Greet facilitators on training/program days, and serve as the main point of contact to ensure training/programs run smoothly
- First point of contact for inquiries regarding development activities (e.g. program availability/enrollments, education assistance, learning resources etc.)
- Manage vendor invoicing, internal budgets and charge-backs for visibility, accountability and compliance
- Assist with Talent Development monthly metrics, regular reports and proactive insights to support data-based decision-making regarding development
- Work with global teams to drive alignment, efficiency and engagement
- Provide support with any tasks that need extra assistance
10
Talent Development Coordinator Resume Examples & Samples
- Assess and develop formalized training
- Conduct new hire employee orientation
- Create, maintain, update and conduct leadership training
- Maintain and update training records
- Conduct training audits and make recommendations for continuous improvement
- Research and solicit outside training resources, as needed
- Market and communicate training strategy
- Advise Management on training matters
- Must be able to handle multiple tasks in a fast paced environment
- Computer literate in Microsoft Word, Excel, Windows and with the ability to learn HRIS systems
11
Talent Development Coordinator / Admin Resume Examples & Samples
- RESPONSIBILITIES AND ACCOUNTABILITIES
- Manage the calendar and all event scheduling for the Chief Talent Officer, which includes liaising with internal and external executives and leaders at all levels. Serve as the point person for the Chief Talent Officer’s calendar and schedule. Manage external partners onsite visits as part of the calendar management process
- Provide diversified administrative support including word processing to the Chief Talent Officer, Senior Director, Talent Development, and Senior Director, Change Management. Standard support includes phone coverage, filing, faxing, mailings and photocopying. Organize and maintain confidential and time sensitive material and files. Manage leaders’ calendars and schedule appointments
- Manage travel arrangements and itineraries for the Chief Talent Officer, Senior Director, Talent Development, and Senior Director, Change Management; compile documents for travel related meetings; and provide timely expense reporting and processing
- Plan and manage global and KOP site-based projects and events as required such as: learning programs, global meetings, project meetings, department meetings, etc. Responsibilities include: arranging facilities and catering, invitations, administering assessments, ordering/printing/shipping event materials, performing set-up and break-down, A/V needs, controlling event budgets and administering/analyzing post-event surveys/evaluations
- Coordinate and manage translations of learning materials into multiple languages; ability to influence a network of international HR colleagues without authority for assistance with translation reviews
- Maintain central training records for global courses/events, either manually or by serving as an Administrator of CSL’s Learning Management System. Produce reports related to learning initiatives and events
- Keep both global core and local KOP orientation/onboarding content up to date; coordinate bi-weekly Day 1 new hire orientation for KOP site
- Manage Talent Development related content on CSL’s intranet and SharePoint sites. Ensure online learning and website content are kept up to date
- Create and develop visual presentations for the Chief Talent Officer, Senior Director, Talent Development, Senior Director, Change Management and other members of the function as required. Support Talent CoE with as needed mailing and administrative duties, including mailing of offer letters
- Manage vendor contract process. Initiate purchase requisitions, payment requests and other department forms. Create tracking tools/mechanisms as needed. Ensure appropriate paperwork is filed in central vendor database
- Manage tuition reimbursement program and vendor
- Interface on a global level with other departments to represent Human Resources in a highly professional manner utilizing a high level of confidentiality when needed
- Maintain confidentiality of all corporate, personnel and research matters
- Other duties or project work as assigned
- High school diploma required. Bachelor degree related to HR/Talent Development preferred
- 6-8 years of training coordination and executive administration experience
- Excellent calendar management skills, and demonstrated ability to manage multiple managers’ daily activities
- Must be proficient in MS Word, Excel, PowerPoint, Outlook. Experience with Plateau, Workday and SharePoint a plus
- Due to the nature of the work, trustworthiness and an ability to maintain confidentiality are critical
- Outstanding people interaction and professional skills as this person will interact with all levels of employees globally, including VP
12
Talent Development Coordinator Resume Examples & Samples
- Assisting with the coordination and execution of the end-to-end talent, learning and development programs (Scheduling trainings, posting training sessions in learning management system, preparing materials, ordering catering, reserving rooms, engage facilitators, etc.)
- Assisting in the development of content for talent, learning and development programs
- Maintaining e-learning course list on Learning Management System for technology professionals
- Building learning and development document library to house training materials
- Facilitating virtual and face-to-face training programs for employees at various levels within the organization
- Performing various finance administrative responsibilities to support overall program management (submitting purchase order, expenses, etc.)
- Partnering with the global technology and HR organizations to support overall execution and success of talent, learning and development programs
- 0-1 year of Human Resources, Talent/Learning Development, or Business (or related) experience
- Bachelor’s degree in Business, Management, Human Resources, Organizational Psychology/Development/Behavior, Education/Adult Education, Instructional Design
- Proficient in MS Office, including Word, Excel, PowerPoint, Publisher
- Graphic Design experience preferred (Adobe Suite)
- Strong analytical skills, critical thinking and problem solving abilities
- Exceptional interpersonal, organizational and time management skills
- Detail oriented with a focus on quality results/deliverables
- Outstanding customer/client service focus
- A motivated, self-starter working to complete tasks thoroughly and requesting assistance, when necessary
- Keen aptitude for learning, growth and development of self and others
- Ability to work collaboratively with others
- Ability to successfully multi-task across tactical and strategic initiatives
- Desire to work in a fast-paced, high caliber and dynamic environment and be flexible
- Desire to document, own and improve processes
13
Talent & Development Coordinator Resume Examples & Samples
- Experience of Learning & Development
- Excellent personal organisational skills, attention to detail and the ability to meet targets and deadlines
- Strong team player with strong customer focus
- Ablility to work to tight deadlines and be responsible for own time management
- Flexible to undertake varying work with changing priorities
- Financial awareness and numerical ability
- CIPD Qualified (or working towards)
- Degree in a related subject
- Support the role out of key processes such as the annual appraisal campaign and objective setting campaign
- Design instructional content in conjunction with the HR Advisor and Business Partners to support projects such as graduate development programmes
- Schedule training delivery both for internal and external courses
- Coordinate the ECITB process, ensuring maximum return on investment
- Coordinate the implementation of the TechnipFMC competency project
- Work closely with the Global Talent and Development Manager on the delivery of the HR People Plan initiatives
- Assist in ensuring the delivery of agreed training activities within Genesis and monitor progress
- Coordinate the evaluation of all training initiatives and update the supplier catalogue with feedback from managers and evaluations from delegates
- Report from the LMS all training activities undertaken
- Ensure any failures in ilearn training are communicated back to TechnipFMC as appropriate
- Maintain the SharePoint with all learning and development and wellbeing content
- Ensure the learning and development policy is applied to all training requests
- Ensure that each role within the Genesis UK and branch offices has a job description and that SharePoint is maintained with all current job descriptions
- Lead in the gender diversity project, liaising with TechnipFMC
- Set up and maintain the Manager Tool kit on the intranet
- Support with engagement and communication to the business of the HR Team brand
- Coordinate and implement all wellbeing initiatives
- Assist in the onboarding process
- Work closely with the Global Talent and Development Manager to identify employee training and development needs from the performance appraisal campaign
- Provide general coordination support with projects as they arise to the HR Team
14
Talent Development Coordinator Resume Examples & Samples
- Arranging of local workshops / conferences as and when required
- Prepare for international visitors – itinerary, liaise with Risk & Security and Facilities, etc
- All travel arrangements organised local & international– flight, hotel and transport bookings, VISA applications, allocation of costs, approval
- Order and control efficient inventory levels of training material within budget, ie. Training manuals, course materials, etc
- Support Manager with the SLA process
- Performs a departmental admin function
- Organising of cross-functional and cross-departmental meetings
- Organising external venues for meetings off-site
- Arrange lunches and refreshments, as and when required
- Reception of visitors to the departments
- Manage meeting and appointment schedules on request
- Preparing slides and visual aids as required
- Arrange formal social events for departments on request – to be authorised by direct reports
- Company policies and procedures
- HR policies & procedures
15
Talent Development Coordinator Resume Examples & Samples
- Coordinate & execute end to end operational life cycle for delivery training development programs. (Leadership, technical and non-technical)
- Set up and coordinate all onsite and offsite training event logistics/Material & catering with external vendors and internal departments
- Monitor and action all mailbox , waiting list and RT request/queries are addressed as per the defined SLA/KPI ( service level agreement) for all the regions
- Respond to all helpdesk calls/email from employees from all locations
- Updating and recording all training records in SAP and Learning portal (SuccessFactors), as per the process & compliance
- Manage and track training room booking across locations
- Ensure payments are released to vendors as the agreement via Finance
- Communicates with participants and ensuring they are properly informed of their scheduled training and making a note with the trainers of the participant attendance
- Escalation and follow-ups on training related issues in timely manner
- Coordinate ‘Lunch and Learn’ Events
- Min 2 years in Learning and Development operations
- Good at Microsoft Excel, MS Sharepoint, survey tools and technology savvy
- Working knowledge of SAP, HR systems and Learning portal (SuccessFactors),SABA
- Certificate in Training Practice (CTP) would be advantageous but not essential
16
Talent Development Coordinator Resume Examples & Samples
- Demonstrated experience organizing and coordinating multiple events occurring simultaneously
- Demonstrated experience organizing and coordinating services provided by external suppliers
- Demonstrated experience providing client relationship management, communication, and servicing
17
Talent Development Coordinator Resume Examples & Samples
- Education: Bachelor’s degree in a related discipline. Degree in Organizational Development preferred. Coaching certification highly desired
- Computer Skills: Intermediate knowledge in Microsoft Outlook, Excel, PowerPoint and Word and other standard PC applications. Experience with Learning Management Systems, preferably Cornerstone, is ideal
- Experience: 2 years in a coordinator type role or related professional-level experience, preferably in a corporate environment
- Experience withWorkday or other HCM systems a plus
- Strong program coordination skillsincluding the ability to manage multiple, concurrent processes and tasks according to program timelines
- Project management experience highly desired
- Must be highly organized with the ability to quickly prioritize tasks and projects to meet program milestones
- Must enjoy working in a highly collaborative, fast-paced, deadline-driven environment interfacing with members of other teams and functions
- Excellent oral, written and interpersonal communication skills with the ability to adapt for executive and non-executive audiences
- Must have demonstrable experience developing high quality presentations for leaders at all levels
- Strong emotional intelligence and exceptional in person leadership presence highly desired
- Must have an expert working knowledge of Microsoft Office Suite
- Experience with Learning Management systems LMS, human capital management HCM or other coaching technology tools a plus
- General knowledge of Human Resource functions and best practices highly desired
- Knowledge of employee development programs and coaching to development needs highly desired
- Experience interfacing with vendor/consultant on program milestones and deliverables
- Self-motivated, quick learner, able to manage multiple assignments concurrently with minimal supervision
- Must be a self-starter who is results-oriented and has a successful track record
- Must thrive in an environment with cross-matrixed reporting structures where direction and deadlines may come from multiple leaders
- Knowledge and use of PDCA processes. Six Sigma knowledge a plus
- Previous experience coordinating program activities relating to developmental assessments, assessment debriefs and follow ups highly desired
- Knowledge of Booth, DDI and CEB Global SHL assessments is ideal
- Previous experience working in situations and with information that requires a high degree of confidentiality
- Experience in multi-cultural, globally matrixed environment ideal
- Experience interfacing with vendors/consultantson performance and deliverables
- Corporate coaching experience preferred
18
Talent Development Coordinator Resume Examples & Samples
- Manage the administration processes for the following training systems and L&D functions: OLMS, Online Learning platform, Mimeo, and LEARN. In addition, provides administrative support for all formal classroom training and online training programs including training calendars, processing invoices, production and shipping of program materials, program marketing materials, enrollments, tracking and training reports. Other administrative support activities include negotiating hotel contracts and ordering catering for training courses
- Coordinate the administrative processes required to support Executive Development including program registration, 360 feedback reviews, and other Leadership Development initiatives. Facilitate communication with external vendors as needed
- Manage the ongoing administration and execution of the Tuition Assistance Program. Update process and improve technology when applicable. Review applications for tuition assistance, tracking requests, calculate payments and submit reimbursement information to Payroll
- Support the execution of the PCM, Compliance training & Succession Planning processes by generating reports and other related activities. Update process and improve technology when applicable
- Maximize online training system investment by analyzing training needs, connecting needs to current and future courses, and improving overall program utilization
- Coordinate and manage all State Grant Funding program activities by establishing contacts with various state agencies, researching new sources of funding, analyzing grant requirements, and coordinating training courses to fulfill funding secured
- Other projects and duties as assigned by supervisor
- Bachelor's degree strongly preferred or relevant work experience
- 2+ years of HR program administration experience preferred
- Excellent interpersonal and influence skills; Executive presence
- Exceptional organization skills
- Ability to build foster and maintain positive and collaborative working relationships with associates of all levels
- Demonstrated capability to learn quickly without supervision. An early technology adapter to drive efficiencies
- Excellent communication skills - verbal, written, and presentation
- Excellent project management skills and a strong detail orientation
- Proven ability to learn quickly, adapt, and demonstrate initiative
19
Talent Development Coordinator Resume Examples & Samples
- Assist in building learning materials, including training, job aids, communications, and manuals relevant to Talent Management Processes
- Data collection, analysis and support on talent processes (could include, but not limited to)
- Talent Planning – Talent Assessment, Succession Planning, Talent Pool Identification
- Behavioral Competency and Learning Agility Modeling and Assessment
- Coaching / Mentoring
- Human Capital Management System
- Assist in building dashboards and defining KPIs to measure success and benchmarking internally and externally
20
Talent & Development Coordinator Resume Examples & Samples
- Track and report metrics on recruitment, training, and talent for the business
- Performs general clerical duties as required
- Support Talent & Development Team in assigned projects as needed
- MNST
21
Senior Talent Development Coordinator Resume Examples & Samples
- Plan, Coordinate & execute end to end operational life cycle for delivery training development programs. (Leadership, technical and non-technical)
- Partner closely with TD Managers for the region, to ensure the region program plan is launched and executed
- Own and coordinate Senior & complex program globally
- Ensure that “Standard” operating processes laid down is being effectively followed/ applied by all the “Administrators”
- Review and implementation for best practise – process & system improvement (LMS); focus being on increasing productivity and efficiency
- Conduct internal Audits on various TD processes and Data on Learning portal for data accuracy and consistency
- Manage & support the coordinators on the assigned task
- Effective management & maintenance of training data in SAP and LMS
- Track and report budget expenditure
- Coordinate and follow up with trainers on various tasks to be completed per schedule
- Updating and recording all training records in SAP and LMS (SuccessFactors), as per the process & compliance
- Monitor and Handle all Purchase orders for Learning & development activities for all locations
- Raise Non-Disclosure agreement (NDA) and contract requests for external provides via Legal
- Monitoring and managing the training inventory – Training/ program materials, stationary, etc
- Generate reports as and when required
- Min 3 years in Learning and Development operations
- Working knowledge of various TD life cycle & processes
- Working knowledge of SAP, HR systems and LMS (SuccessFactors)
- Adaptable to multicultural environment
- Highly organised and strong attention to detail with a strong customer service ethic
22
Talent Development Coordinator Resume Examples & Samples
- Act within the scope of established objectives and policies to accomplish assigned goals
- Prepare Talent Development materials as needed to ensure candidates and/or associates have all information necessary
- Respond to inquiries about the organization's recruitment and/or training and development activities
- Plan, organize or direct activities concerned with Talent Development
- Participate in a variety of recruitment and associate development activities so that the organization's Talent Development process is efficient, effective and equitable
- Coordinates and administers a variety of programs and activities covering multiple HR activities
- Respond to inquiries and assist employees and managers in completing HR-related forms to ensure that the information provided is accurate and complete
- Implements operational efficiency improvements which may include, but are not limited to, standardization of processes, quality control, safety, site selection and customer satisfaction
- Participates in associate meetings and communicates any concerns to management