Training Services Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the training services job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

A Williamson

Andreane

Williamson

4323 Moore Mount

Boston

+1 (555) 355 0906

4323 Moore Mount

Boston

Phone

p +1 (555) 355 0906

Experience Experience

Boston, MA

Training Services Manager

Boston, MA

Schamberger Group

Boston, MA

Training Services Manager

To be responsible for Company’s Strategic Business Plan, Annual Budget and overall financial performance
In conjunction with the Executive Team and the Financial Controller, manage and oversee all financial aspects of the business, including but not limited to Value for Money submissions, P&L and internal budget control
In conjunction with the ATSL Commercial Manager and nominated Bid Manager, lead on the control and oversight of all changes to the TSSC Contract though the agreed Notice of Change (NoC) process, ensuring that all changes, whether initiated by the Authority or internally, are processed quickly, efficiently and in the most cost effective manner
In conjunction with the ATSL Project Engineer, ensure that the remaining Asset Delivery Plan is maintained in accordance with the agreed schedules, timelines and milestones
Make recommendations, through the Managing Director, to the Shareholder Board regarding expenditure of a capital nature with respect to any enhancements or improvements to the Training Service
Management of programme Risks
Management, control and oversight of the Company’s Estimate at Completion (EAC)

Detroit, MI

Emergency Services Training Specialist

Detroit, MI

Sporer-Gorczany

Detroit, MI

Emergency Services Training Specialist

Participate in development outcomes as identified from performance and development reviews
Assist the ESO Shift Supervisors in the day to day management of the ESO crews and volunteers
Develop and review training materials/modules and methodologies for training delivery and current content
Be first and foremost focused on creating a culture of care by being a visible safety leader, engaging, developing and coaching your team
Establish and maintain links to external organizations to ensure that Emergency Response Training meets industry specific standards
Provide Emergency Response support for incidents relating to BHP Billiton assets, personnel and the external community in emergencies
Facilitate training for Emergency Service Officers and Volunteers

present

Philadelphia, PA

Training Services Commercial Engagement Specialist

Philadelphia, PA

Koepp Inc

present

Philadelphia, PA

Training Services Commercial Engagement Specialist

present

Serves as the point of engagement of Training Services business unit for the Distributor community, with responsibility for growing business mindshare and assisting in the management of the proposal opportunity pipeline
Develop and communicate promotional strategies to drive growth
Measure key performance indicators (KPIs) of business performance to a specific portfolio of Distributor’s Services Specialists and sales force to drive growth in all categories of Rockwell Automation training offerings
Raise awareness of training services offerings and amplify message to global sales force and distribution channel
Achieve Financial Goals both top line and bottom line for the Training Services Business
Demonstrate expertise in Training Services Product Lines and Operational Procedures
Act as Trusted Advisor and Partner to help drive success of Training Services strategies across multiple distributor partners

Education Education

Bachelor’s Degree in Computer Science

East Carolina University

Bachelor’s Degree in Computer Science

Skills Skills

Strong use of MS Office
Detail Oriented
Excellent oral and written communication skills
Excellent Time Management skills
Project management skills to coordinate multiple tasks
Analytical skills sufficient to identify learning issues or deficiencies
Conflict Resolution/Management skills
Negotiation/Influencing skills
Experience working with a collaborative cross functional team
Supervisory skills

Create a Resume in Minutes

15 Training Services resume templates

Read our complete resume writing guides

Electronic Banking Services Integration & Training Manager Resume Examples & Samples

Knowledge of Electronic Banking applications or Electronic Data Interchange solutions, FTP, data file analysis
Previous Training exposure would be an advantage
Experience with managing client relationships and delivering a high level of service
Microsoft Office including Advanced Excel
Training skills
Client Service
Specific qualifications, such as a degree, are not necessarily required for the role
Focus is placed on previous work experience, current skills and overall abilities. An additional major European Language(s) is an advantage

Food & Nutritional Services Training & Safety Manager Resume Examples & Samples

Monitors effectiveness of departmental training by rounding on employees and making operational observations
Maintains friendly, efficient, positive customer service attitude toward customers, clients, and co-workers
Food/Nutrition and Safety experiences required

Training Services Intern Resume Examples & Samples

Must be a Junior or Senior BA/BS candidate currently enrolled in a four-year college/university
Communications and/or Film/Cinema/Media Studies majors preferred
Ideal candidate is well-versed in video production principles, technology and workflow
Must have solid understanding of video cameras and editing
Must be a fast learner and have superior attention to detail

Training Services / Documentation Intern Resume Examples & Samples

Junior or Senior BA/BS candidate currently enrolled in a four-year college or university
Strong project management and organizational skills with attention to detail
Proficiency in Microsoft Suite and Google Docs applications, especially Excel and Google Sheets spreadsheets
Familiarity with wikis a plus
Must be a team player with strong written and verbal communication skills
Knowledge of JavaScript or Python scripting languages a plus, especially for scripting of spreadsheets

Japan Member Services Training Specialist Resume Examples & Samples

Mapping out training plans, designing and developing training initiatives for new and current Vacation Advisors, including facilitation and coordination of: assessments, side-by-side training, shadowing and refresher training
Responsible for maintaining and updating Japanese translation of advisor’s aids and materials
Periodically evaluate ongoing programs to ensure that they reflect any changes and assist to improve the advisors to next level
Collaborate with DVC partners to ensure the consistency between training and communication across the business units
Coordinate with internal partners/third parties to execute seasonal projects
Demonstrated strong verbal and written communication skills in both Japanese and English
High comfort level with public speaking and facilitation
Demonstrated strong computer proficiency
Demonstrated strong follow-through and attention to detail
Demonstrated ability to work independently, as well as with a group
Demonstrated ability to manage multiple high priority tasks at one time
Proven organization, planning, and prioritization skills
Flexibility with work assignments
Proven knowledge of the Disney Vacation Club product
Disney Facilitator experience
Coordinator of Training experience
Prior experience with a knowledge base of One Source

Director of Football Athletic Training Services Resume Examples & Samples

Master’s degree in an appropriate area of specialization and a minimum of five (5) years of directly related professional experience
Must be certified by the National Athletic Trainers’ Association Board of Certification (NATABOC)
Must possess an Athletic Training License as issued by the New Jersey State

Client Training Services Executive Resume Examples & Samples

4) Contribute to internal/external client management as appropriate by acting as point of contact to effectively manage client and LRQA relationships to assist with the effective delivery of training services
5) Responding to scheduled/ad hoc follow ups and CRM’s to support business growth and objectives
6) Manage end to end event activities and costs including suppliers, liaising with line management as required to deliver business objectives
7) Regular cleansing and validation of data to maintain client database to ensure it reflects a current and accurate picture for LRQA clients and prospects in accordance with the relevant procedures
8) Manage pre and post training preparation and logistics support with line management as required to deliver business objectives
9) Liaise with Finance/accounting department to ensure Purchase Orders (PO) or payments are received for the training/ training candidates and liaise with Finance/Accounts Department for invoicing
10) Work on improvements for the training administration, training execution and training service in consultation with other relevant departments and offices and provide trainee feedback & training material improvements to the quality department
3) Computer literacy, including MS Word, Excel, PowerPoint, Outlook and e-mail required including Experience with planner programmes
4) Adaptable and well organised with a practical minded approach and the ability to work to a high standard and to tight deadlines within a pressurised environment
5) Possessing good written and verbal communication skills, having the ability to adapt and work to tight deadlines
6) Experienced in managing data, spreadsheets and producing reports, KPIs and recommendations
7) Experience of leading by example in delivering a high level of customer service individually and as part of a team
8) Ability to review processes and procedures and make changes as required ensuring maximum efficiency as part of the team

Area Client Training Services Manager Resume Examples & Samples

Meet client and regulatory expectations through effective management of the Training Services delivery through the management of associated resources, controls, budgets and deliverables to align and support the diversity of service offered and entry into new markets as part of the Area Operations strategy
Provide support for the input into local Area and Global strategies, business plans and budgets. Working with the AOM and Area CTS Manager to translate plans into goals and objectives for the team and implement these within agreed budgets ensure that the systems, processes and procedures are effective and efficient
Deal with business queries, support major bids, and build relationships with clients to promptly resolve service problems and support the increase of client satisfaction through delivery of consistent service, that meets their quality expectations as evidenced by customer satisfactory surveys
Working with Client and Field Services to support and implement the effective training resource planning and delivery including through the monitoring of trainer/assessor utilisation, subcontractor usage, management of downtime and cross training programmes against budgeted days/targets for input into local and global strategies and objectives
Manage, develop and produce course materials for internal, public and in-house training programmes to support the delivery of local and global strategies and objectives
Provide regular reports and recommendations on Training Services and operations performance data on areas including the identification and reporting of process/service failures for use by local and global management teams to assist in the monitoring and strategic planning activities and provision of an effective delivery of services within Management Systems
Monitor and manage the effective delivery of change projects, strategies and amended working practices in line with budgets and performance plans and strategies
Maintain effective communication and collaboration with interdepartmental, cross stream and other Area Operations in order to identify and enact best practice in all areas of training services as a catalyst for profitable growth
Eliminate or minimise employee's exposure to risks by reviewing, regularly, the health and safety risk register, applying appropriate controls, communicating results of risk assessment and ensuring health and safety is considered in the planning and execution of all LR activities
Manage your own and your team's compliance with health and safety rules, instructions, systems and legal requirements, ensuring employees are suitably trained and adequate resources are available to work safely
Monitor and review health and safety performance, observe safety behaviours in the workplace, taking appropriate corrective and preventive action as necessary and suggesting and implementing improvement activities
2 Experience in implementing sound people management, leadership and mentoring practices within a training services environment
3 Able to lead by example in delivering excellent field service, and instil the same values within the local and operational teams. Have a good command of written and spoken English, be able to travel in line with local, regional and global requirements
4 Flexible and results-oriented approach to meet varying and competing client and business demands whilst remaining commercially focused
5 Experienced in supporting the development and delivery of training services plans and strategies, building and sustaining positive strategic and commercial and client relationships
6 Proven experience and knowledge of effective and timely management of budgets and financial processes relating to various project including pricing policies, budget setting, prioritising, delegating and monitoring of resource and project activities and advantage
7 Understand the concept of Management systems and how they are applied in organisations. Understand link to certification / verification and associated training needs
8 Ability to analyse complex problems and develop solutions whilst meeting the requirements of internal procedures and external regulatory authorities
9 An assertive approach to problem solving with strong communication and diplomacy skills to guide, negotiate, influence and persuade at all levels
10 Intrinsic dedication to safe working practises and a leading example of a mature safety culture

Merchant Services Training & Customer Care Specialist Resume Examples & Samples

Place download and training orders for new and existing merchant services customers using third party vendor website
Schedule and conduct training sessions with new and existing merchant services customers for our in-house virtual terminal product and online statement access and reporting portal
Assist merchant customers with terminal downloads and testing as necessary
Manage quarterly training vendor reporting
Run daily transactional reject reports and perform customer outreach regarding those transactions
Perform customer outreach for monthly departmental reporting and special projects as required by management
The incumbent must possess the ability to initiate independent action, using skill and judgment in identifying and resolving problems and anticipating customer needs
The incumbent should have the ability to work well under pressure and handle multiple tasks in a fast environment
Bachelors degree, or in lieu of a degree a minimum of four (4) years work experience
A minimum of three years of customer service experience
Strong written and oral communication skills with ability to interact with all levels of internal and external customers
One to two years merchant services experience
Thorough knowledge of all Bank's products and policies
Proficient knowledge of departmental software and systems

Client Training Services Team Leader Resume Examples & Samples

Sell, promote and communicate the Company products and services to clients directly, and arrange appropriate visits, presentations as required. Achieve sales targets as laid down in the Sales & Marketing plan, with agreed margins, T&C's, services and clients
Create, issue and negotiate bespoke quotations reflecting client needs and negotiate and win contracts with Company’s agreed conditions, including for Key Accounts. All in line with internal procedures, availability of resources, pricing and expenses Company’s policy (profitability of contracts), credit worthiness, accreditation schemes, legislation and industry standards. Assure commercial & technical accuracy and on time preparation and delivery
Meet client expectations through proactive sales approach and effective management of the service delivery
Manage the team members, to ensure that they deliver an effective service that complies with defined KPI’s and local business plans. This also includes recruitment, performance management, talent/succession planning, training and development to build and sustain a high performance culture
Collate, review and analyse data to provide management information/business intelligence reports. Includes identification and reporting of process/service failures to support overall service delivery
To make recommendations based on internal / external client feedback to assist in internal and external process improvement, service delivery and to help build the business
Represent CTS department within the local office. Liaise with and provide support to other team members, departments and offices, as may be required
Prioritise, plan and complete client service delivery tasks in line with global and local business requirements Includes liaising with clients, dealing with complex queries and proactively resolving service issues within agreed deadlines/targets
Ensure that the systems, processes and procedures within the CTS team are effective, efficient and are communicated and understood by all staff. Assist senior managers in implementing change to meet current and future business needs
Accurate and timely entry of data and information within the systems to assist in the provision and monitoring of KPI’s and reports
A degree or equivalent from a tertiary organisation recognised by Lloyd’s Register
Strong Experience in customer relationship management. Strong negotiation skills
Excellent English business communication at all levels
Strong communication and interpersonal skills of a high order
Strong self-motivation and target-driven
Strong ability to work in collaboration with team from different parts of the business
Strong commercial awareness and management knowledge
Excellent risk analysis skill in order to make excellent decisions
Capable of hands on problem-solving, with ability to generate ideas and solutions
Strong communication skills in all forms including written, oral, email, telephone, and presentation
A positive attitude to dealing with people
Capable of working independently, and having responsibility as an individual
Excellent organisational and time management skills
Responsive to constant change
Flexibility in work and thought processes to be able to multi task on a variety of diverse work types at the same time

Support Equipment & Training Systems & Government Services Estimator Resume Examples & Samples

Strong coordination and communication across multiple functions and levels
Creative problem solving skills
Ability to read Statements of Work and understand the impact on Global Services & Support (GS&S) resources
Knowledge of policies and procedures for US Government and International sales
Detailed knowledge of the proposal process and TINA requirements
Good knowledge of the US government acquisition regulations and processes
Ability to analyze data and summarize conclusions
Strong time management skills and ability to work multiple projects at once
Self-motivated in order to stay on top of assignments and proactively work issues
Serve as a consultant, advisor or SME (Subject Matter Expert)
Review completed jobs to ensure accuracy and compliance
Support the development of co-ops, part-time students and summer interns
In estimating & Pricing and/or Procurement Financial Analysis
Bachelor's Degree or higher

Training Services Manager Resume Examples & Samples

Co-ordinate, in the most cost effective manner, the training functions of the A400M Training Service in order to meet the requirements of the Authority and any other Customers, and the Company’s quality standards, within the constraints of any applicable legislation in force at the time
To be responsible for Company’s Strategic Business Plan, Annual Budget and overall financial performance
In conjunction with the Executive Team and the Financial Controller, manage and oversee all financial aspects of the business, including but not limited to Value for Money submissions, P&L and internal budget control
In conjunction with the ATSL Commercial Manager and nominated Bid Manager, lead on the control and oversight of all changes to the TSSC Contract though the agreed Notice of Change (NoC) process, ensuring that all changes, whether initiated by the Authority or internally, are processed quickly, efficiently and in the most cost effective manner
In conjunction with the ATSL Project Engineer, ensure that the remaining Asset Delivery Plan is maintained in accordance with the agreed schedules, timelines and milestones
Make recommendations, through the Managing Director, to the Shareholder Board regarding expenditure of a capital nature with respect to any enhancements or improvements to the Training Service
Management of programme Risks
Management, control and oversight of the Company’s Estimate at Completion (EAC)
Be attuned to any possible opportunities for ATSL to either develop or expand the existing Training Service and ensure that these are highlighted, briefed and staffed through to a successful conclusion
Maintain an awareness of other Thales and Airbus, product lines and capabilities, such that these might be used to exploit any perceived opportunities by enhancing the current A400M Training Service capability
Direct, co-ordinate, control and maximise the activity of ATSL staff and subcontractors, including ATSL instructional and course design personnel, through a suitable management structure with delegated responsibility
Deliver a monthly ATSL Business Update to all ATSL staff on site, covering current key issues and developments
Lead on coordination with 24 Sqn, to ensure that the execution of all training courses and other A400M Training Service activities are correctly resourced in respect of all contracted facilities, Synthetic Training Equipment (STE) and the required ATSL personnel
Represent the ATSL at all Authority and other pertinent meetings to ensure that ATSL remains aware of impending changes in requirement, legislation and other developments
Act as the Secretary for the A400M TSSC Project Board, including the production of actions and minutes as well as the coordination and facilitation of all other aspects of the meeting
In conjunction with the RAF’s Chief Instructor, Training Course Design Team Leader, ATSL’s Site Business Manager as well as the ATSL Chief Instructor, periodically review training and operational staff establishment
In conjunction with the ATSL Site Business Manager ensure oversight of all Scheduled and Reactive Facilities Maintenance is undertaking in a timely and effective manner, through coordination with the contracted Facilities Management provider and Thales Back Office Facilities Management staff
As far as ATSL is concerned, ensure that Authority approved courses are operated in accordance with Military Aviation Regulations and in particular with the terms and conditions laid down in the relevant course approvals
In conjunction with the Chief Instructor, supervise all training staff standards and discipline to ensure the objectives of quality are maintained in every respect of all services provided by the A400M TS, in particular to ensure that all contracted approvals and that the staff qualifications of all relevant ATSL personnel are maintained (ie Annual STANEVAL checks)
In conjunction with the Chief Instructor prepare, amend and revise the A400M Training Service Operations as required
Review the reliability and availability statistics with the Site Business Manager and the Site Engineering Manager on a monthly basis, including monitoring of obsolescence
Maintain ISO 9001, 14001 and 18001 accreditations and ensure the preparedness of ATSL for any annual H&S or QA Audits undertaken by either Thales or LRQA
Own the Quality Assurance process to ensure that the Training Service is quality audited regularly by the subcontractor and improvements are implemented to achieve the highest quality training service
Ensure that regular Customer Feedback is obtained and that the results of these are acted upon efficiently and effectively through the Continuous Improvement Process
Own the Business Continuity Plan and ensure the efficacy of the plan in the event of a major natural or other event that might prevent ATSL operating from its primary location
Develop and maintain professional and trusting relationships with Customers, Primary Sub Contractors and Users whilst demonstrating an understanding of military ethos
Report the performance of the A400M Training Service through Key Performance Indicators to the Managing and Finance Directors on a monthly basis through the medium of a Programme Management Review (PMR)

Services Training Manager Resume Examples & Samples

Provide leadership role in diesel shed and technical guidance to different teams engaged in maintenance of 4500 HP and 6000 HP locomotives
Work experience of managing diesel locomotive / rolling stock maintenance shed and should be technical proficient in understanding and maintaining locomotive system level and sub-systems level
Ability to analyze locomotive performance data, records, reports including loco self-test data
Should be capable to adopt and effectively implement IT systems related to monitoring & maintaining Locomotives
Curriculum development and instructional delivery experience in a technical training adult learning environment

Manager / Clinical Tissue Services Training Resume Examples & Samples

Develops and implements technical training/orientation courses and education materials for LifeShare recovery employees involved with screening donors and tissue recovery
Develops and implements a safety practice as related to OSHA Standards with LifeShare policies and procedures, applicable to AATB Standards, and government regulations
Maintains documentation of recovery training activities and assesses deviation in recovery procedures and assist in corrective action and provides necessary training or materials to prevent recurrence
Teams with Administration and Quality Assurance in the development and implementation of new procedures, materials and equipment used for organ and tissue recovery
Participates and assist with tissue staff evaluations and corrective plan of action when needed. Participates in the on-call rotation
Develops and participates in a working relationship with funeral homes in our service area and State

Training Services Manager Resume Examples & Samples

Managing a regional team which may include instructor(s) and administrator(s) with their day to day responsibilities and professional development. Full management accountability responsible for i.e. conducting 1:2:1, performance review, recruitment etc
Managing assigned region’s education business; and driving the regional business unit to meet/exceed key performance indicators, including pre and post-sales support of education services. Scheduling and planning of course offerings and course mix for region. Capacity planning and course scheduling to optimize revenue & utilisation targets
Managing day to day operations, including

Intern, Training Services Resume Examples & Samples

Establish a business plan for the project with deliverables and a time line
Research learning preferences
Research technology options
Research delivery channels
Meet periodically with Manager to assure project stays on task
Develop a rough cost estimate for each recommendation
Present findings with at least two recommendations
Participate in Executive Presentation

Training Services Commercial Engagement Specialist Resume Examples & Samples

Serves as the point of engagement of Training Services business unit for the Distributor community, with responsibility for growing business mindshare and assisting in the management of the proposal opportunity pipeline
Develop and communicate promotional strategies to drive growth
Measure key performance indicators (KPIs) of business performance to a specific portfolio of Distributor’s Services Specialists and sales force to drive growth in all categories of Rockwell Automation training offerings
Execute plans to drive profitable growth in training business revenue by serving as a responsive partner in the transactional business of Training Services
Raise awareness of training services offerings and amplify message to global sales force and distribution channel
Achieve Financial Goals both top line and bottom line for the Training Services Business
Demonstrate expertise in Training Services Product Lines and Operational Procedures
Demonstrate an understanding of the go to market strategy for Rockwell Services and Distributor partners
Act as Trusted Advisor and Partner to help drive success of Training Services strategies across multiple distributor partners
Act as the Subject Matter Expert for assigned Channel Account Managers as needed
Work with Training Business Manager to create business plan(s) for transactional open enrollment, private training business and training products business
Identify, design, and implement target distributor training growth strategies in partnership with Core Services RBL and Channel Account Manager
Deliver sales and channel competency programs for Training Services
Track proposals/opportunities and prepare Funnel Reports
Define the criteria for success and engagement; develop implementation and change management action plans; address and resolve any customer satisfaction issues
Ensure that all aspects of the Training Solution delivery comply with quality standards as agreed between Rockwell Automation and the Distributor
Facilitate regular Alignment meetings with distributors to ensure objectives are being met and any concerns are addressed in a timely manner
Request and obtain referrals and feedback for Commercial Success Stories
Bachelor's Degree Required; Bachelor's Degree in Business or Engineering preferred
Five (5) years of entrepreneurial experience / intangible services sales (Advertising/Insurance/Financial Products) / or consulting experience along with sales or marketing experience

Customer Services Training Manager Resume Examples & Samples

Direct responsibility for the the management of training staff and business operations support staff
Maintaining an awareness of new product development, product release dates and sales data, which is used to develop a comprehensive training plan for each product, ensuring that all relevant personnel are trained
Manages the delivery of training courses to ensure all relevant material needed by technical and clinical personnel to support all LD POC modalitie are availables
Manages all activities in the Mexico Training Center that supports CSE and TAS certification programs. Responsible to ensure all training programs are delivered utilizing CSTC Deliver Training Quality process
With support from Training America, implement new technologies for delivering course content via: Virtual Instructor Led Training (VILT), Interactive Broadcast Training (IBT),eClips
Attends training conventions, trade shows and seminars to evaluate trends in the industry that could be of benefit to our company
Committed to continuous improvement of ISO:13486 Processes by monitoring results based upon planned metrics and making adjustments to enhance the quality and effectiveness of all assigned technical training activities
Directs the development of innovative solutions for update training and re-certification of service personnel

Licensing Service Representative Field & Licensing Support Training & Tech Services Resume Examples & Samples

Must prove US citizenship and pass federal suitability to include a malfeasance check on employee for the past 5 vears
Successful completion of EDL training
Ability to communicate effectively verbally and in writing to a diverse clientele
Listening attentively, identifying issues, providing options, fulfilling services and/or exercising knowledge of laws and regulations to assist others and/or resolve complaints or conflicts
Knowledge of processes and techniques of designing classes and other instructional materials to meet multiple learning needs, especially with adult learners
Effectively identify, collect, organize, and document data and information in ways that make the information most useful for subsequent assessments, analysis and investigation
Use techniques for communicating and asking questions in a way to enhance clarity, information flow and reliability of the information
Deliver training courses to develop staff knowledge of principles and methods; develop and organize training manuals, multimedia visual aids, and other educational materials; presentation skills; present information using a variety of instructional techniques
Interpreting governmental laws, rules and regulations
Employ expertise, credibility, and effective collaboration, to help clients identify, evaluate, and resolve complex or sensitive issues, problems and service needs

Training & Consulting Services Coordinator Resume Examples & Samples

Provide a brief description of consulting services to potential clients and forward to Director for follow-up
Contact new clients and initiate contract process to obtain information on services and fees
Draft and edit contracts using templates provide by the MGPO Office of General Council (OGC) and work closely with OGC to navigate the contracting process, bringing in the Program Manager when higher level issues arise during the process
Manage the scheduling of all training and coaching services for all contracts which involves coordinating between Think:Kids trainers (local and remote) and with our clients located all across the globe
Generate invoices and ensure receipt of all income related to consulting services
Serve as point person for technology required for consulting services – manage the schedule of video conference calls, hold test calls with new clients, and troubleshoot technological issues as they arise
Excellent organization skills and attention to detail
A high degree of initiative and independent judgment, excellent time management, communication, and decision-making skills are required
Capable of establishing priorities. Proven ability to effectively manage multiple tasks at the same time
Proficient in Microsoft Word, Excel, and Powerpoint
Strong computer skills necessary to utilize billing and database systems
Comfortable using and managing video-conferencing software
Familiarity with content/learning management systems (ie D2L, moodle, Blackboard Learn) preferred
Ability to perform under stressful situations in order to meet the demands of the job
Demonstrated ability to work independently, with limited supervision, resolve issues, is organized, attentive to detail and able to achieve outcomes within the team

Manager Clinical Applications Training Site Support Services Resume Examples & Samples

Manage the IT Application portfolio in assigned area of focus and for assigned systems by overseeing the project request process, partnering with users to understand their system needs, identifying and advocating for existing functionality that could benefit end users, facilitating/assisting with system assessments on how to use existing systems effectively, and in assessing new solutions
Monitor and provide communications on priorities for projects that must be accomplished and coordinate resource utilization to meet organization objectives and strategic plans. Assist users and IT leadership in facilitating the IT Project Governance process by providing guidance, information, and technical expertise
Oversee the support process for the IT Application portfolio in assigned areas of focus and for assigned systems. Manage the support resources and processes to ensure that software/interface issues are addressed on a timely basis and that all updates, enhancements and new releases are implemented based upon priority and vendor support windows. Manage staff to ensure adequate coverage to sustain systems 24 hours per day, 7 days per week. Monitor performance against Service Level Agreements, and resolve issues or escalate to System Manager and/or System Director when necessary
Oversee the human resources for IT Applications within the assigned areas of focus, including hiring activities (employment requisitions, interviewing, working with HR on hiring), staff performance monitoring (setting staff goals & objectives, mentoring, monitoring performance, doing reviews and taking corrective action on employee issues), reviewing and acting on employee satisfaction surveys, building departmental teamwork, and in addressing staff development
Monitor and provide follow-up on all customer satisfaction surveys that fall below threshold within area of focus and for systems assigned. Provide guidance and mentoring to staff on providing positive customer service both internally and externally
Current knowledge of regulatory standards and the impact on business operations
Understands strict discretion of all confidential and EPHI (Electronic Protected Health Information) per Presence Health and HIPAA regulations
Knowledgeable of and utilizes standard departmental tools, processes, methods, policies and attends all mandatory meetings as required
Demonstrates an understanding of and models the mission, vision and core values through behavior and attitude
Ability and willingness to be on call 24/7 as scheduled and should be available to assist others on team when area of expertise is required
Ability and willingness to travel to various sites, depending on job assignments and duties
Bachelor’s degree in Computer Science, Healthcare Science, Business Administration, Management Information Systems, Informatics
9 years of experience as a programmer, systems analyst, informatics analyst, or “super user” related to supporting IT Application systems, including 2 years of IT Applications management experience (in a management, supervisory, or project management position with direct responsibility for resources, and with 4 years in the healthcare field
Working knowledge of Microsoft’s suite of Office products (Word, Excel, Outlook, PowerPoint, etc.)
Ability to work on computer (typing, data entry)
User knowledge of Windows Operating Systems and Internet browsers

Training of Instructor Services Resume Examples & Samples

Previous passenger services experience highly preferred. Must be knowledgeable in all Department of Transportation Regulations pertaining to transportation operations and all Worldwide Flight Services’ DOT procedures. Must be knowledgeable in all Federal Air Regulations pertaining to Worldwide Flight Services. Must possess leadership qualities. Requires strong oral and written communications skills, excellent presentation and interpersonal skills. Some travel required. Ability to read, write, fluently speak and understand the English language
Strong previous skills in the training administration
Strong knowledge of training processes and procedures
Time Management skills
3+ years training facilitation
2-4 year degree or above

Emergency Services Training Specialist Resume Examples & Samples

Be first and foremost focused on creating a culture of care by being a visible safety leader, engaging, developing and coaching your team
Demonstrate a commitment to Emergency Response training for both ESO's and ESV's
Ensure the implementation and ongoing effectiveness of the Emergency Response training systems
Develop an Emergency Response Training Plan and ensure plan is met, based on a training needs analysis and any required gap closure
Develop and review training materials/modules and methodologies for training delivery and current content
Establish and maintain links to external organizations to ensure that Emergency Response Training meets industry specific standards
Facilitate training for Emergency Service Officers and Volunteers
Adhere to protocols and company procedures in all emergency related tasks
Participate in development outcomes as identified from performance and development reviews
Assist the ESO Shift Supervisors in the day to day management of the ESO crews and volunteers
Provide Emergency Response support for incidents relating to BHP Billiton assets, personnel and the external community in emergencies

Product & Services Training Specialist Resume Examples & Samples

Delivery of Training Sessions
Demonstrable problem solving and decision-making skills
Excellent communication skills – including: written, spoken, and interpersonal
Strong copyediting and proofreading skills
Good relationship management skills
Good presentation and planning skills
High degree of flexibility and initiative
Considerable experience in multi-tasking
Ability to work independently and in team environments

Research Administrative Services Training Specialist Resume Examples & Samples

Bachelor's degree in instructional design, education, or related field and five years of research administration, instructional design, and/or training development experience OR an equivalent combination of experience, education, and training
Skilled in project management and demonstrated familiarity with instructional design and courseware development principles
Strong writing, editing and proofreading skills
Proficient with video and editing software
Ability to work collaboratively with multiple subject matter experts and/or stakeholders

Supv, Training Centralized Services Resume Examples & Samples

Directly supports trainers across multiple locations for scheduling, evaluations, coordination of resources, implementation of training projects/initiatives and the day to day functions of the trainers
Delivers training as needed / required by the business
Assists managers and Human Resources with maintaining a master training schedule that includes all schedules for new hires, nesting, and recurrent and special trainings. Collaborates with managers and Human Resources to champion and implement Employee Enrichment programs. Determines and initiates appropriate resolution for escalated calls
Conducts training evaluations and needs assessments to ensure that learners and the business needs are being met. Partners with Manager and Human Resources to develop and deliver performance appraisal results to trainers
Collaborates with Manager and Curriculum Developer to ensure learning materials are kept current
Conducts call monitoring to provide feedback to managers and coaching of trainers according to Centralized Services standards
Maintains and improves performance of department through building employee morale, motivating employees, and partnering with HRM to recommend constructive coaching/discipline policies of organization
Identifies areas where additional development is required and makes recommendations to management on how to achieve necessary results
Supervises operations of all Centralized Services Representatives for scheduled shift while in training, reporting issues/concerns as necessary to the appropriate leader or supervisor
Works within the guidelines of authorized Company policies, programs, procedures, budgets, laws, and good business ethics, and coordinates and controls the activities, plans, and programs of the designated areas of responsibility
Creates and implement training methodologies that will measure training effectiveness to the business
Partner with internal business clients to ensure training continuity across all sites
May be responsible for leading a team of trainers, including hiring, developing, motivating, and directing people as they work
Bachelor’s Degree and at least 2 years of experience developing and delivering trainings OR High School/GED and at least 5 years of experience developing and delivering trainings
Experience applying principles of adult learning to training delivery
Experience facilitating trainings in a classroom setting and evaluating and improving training processes
Experience building and maintaining relationships within a team through people leadership and on-going coaching and development
Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions)
Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets)
Willing to travel up to 10% of the time for business purposes (within state and out of state)
At least 1 year of experience in indirect management of team members, including assisting in the development, training and assignment of work/projects to other team members

Member Services Manager In-training Resume Examples & Samples

Serves members at member service desks, setting an energetic, helpful and friendly tone
Establishes genuine relations with, and connects all members to their interest groups by actively engaging the members in their areas of interest
Interacts with members to obtain feedback on quality of product, service levels and overall satisfaction
Ensures team members understand customer service expectations and parameters
3 to 5 years managerial experience
3 to 5 years customer service experience
3 to 5 years of experience in event coordination and program planning and management
Significant experience outside Life Time is strongly preferred

Local Training Services Manager Resume Examples & Samples

Manage training facilities, locally deployed training instructors and their schedules to ensure the availability of resources
Identify training needs, lead the development of products and training services, design new programs or customise existing programs to meet client needs
Identify and implement commercial business solutions, create selling kits for the sales teams to enable selling of services and products and develop marketing and communication programs to promote the service to clients and partners
Develop and manage alliances within the division and third party organisations
Manage the co-ordination of all country training activities and ensure the efficient management of day-to-day operations
Maintain effective control of the business according to financial and operational metrics and ensure compliance to purchase procedures
Effectively manage the Training Services employees, their development and overall performance

Manager Coaching & Training Services Resume Examples & Samples

50% [End User Training Function]
Manage escalations as needed
30% [End User Training Team Ambassador]
Manage multiple ongoing projects and/or contribute actively to boulders, ensuring expectations and deliverables are documented and met, key stakeholders are informed and client satisfaction is achieved
Support the performance and professional development of Associates and Senior Associates through use of 1x1 meetings and by providing timely, constructive feedback in ongoing formal and informal settings
Support the recruitment process including interviewing, evaluation, mentoring and onboarding of EUT team members; active as a leader providing overall program support to hire and maintain top perforers on the team
Minimum of 5 years progressive experience in a healthcare environment; some experience with athena products and services preferred
Effective time management, logical problem solving and analytical skills with demonstrated attention to detail required
Outstanding active listening and interpersonal skills with the ability to effectively work and communicate with providers and practice staff
Ability to influence both laterally and vertically inside and outside of athena
Ability to prioritize and multi-task in a fast paced environment while managing several projects and timelines
Excellence in working both independently and as part of an extended, cross-functional team
Strong communication skills in both 1x1 and group settings; ability to present dynamically and capture audience attention and focus

Services Training Manager Resume Examples & Samples

Support the mission of the local Training Department to develop and deliver high quality training to meet requirements for our India Railway customer and service teams, supporting services growth
Maintain training schedule and budget, working closely with product Management to develop proposals for local commercial offerings
Be responsible for the development and delivery of training curriculum for new products and technologies
Provide leadership to training staff, owning all deliverables of the local training department
Enhance training programs, tracking / reporting on completed courses, while ensuring high utilization of scheduled course
Procure required tooling and training aids
Directly participate in developing curriculum and delivering training, as required to customers and GE field service personnel
Bachelor’s Degree in a technical discipline Mechanical/ Electrical (or High School Diploma / GED and a minimum of 10-12 additional years of experience in design, repair or troubleshooting of mechanical and/or electrical systems)
Prior Project Management experience
Six-Sigma, Lean or other Quality Program certification
Strong problem-solving skills and detail oriented analytical skills
Dynamic, flexible team player with demonstrated ability to lead diverse teams
Ability to influence, negotiate, and communicate at all levels of organization
Ability to anticipate and create adaptive planning
Ability to work across diverse personalities and agenda at various seniority levels across organizations to achieve goals
Flexible and strong negotiation skills with an eye to establishing mutually beneficial outcomes
Excellent computer skills and expertise to leverage digitization of processes and tools
Strong data analysis / manipulation capabilities
Understanding of web page presentation and development
Strong skills in customer relationship building, facilitation, and matrix management
Strong interpersonal and leaderships skills

Training Manager, Uk-amazon Web Services Resume Examples & Samples

Manage Technical Trainers ensuring that they are developed and utilized across AWS products and Services
Plan UK Course Deliveries & manage Instructor’s schedules
Work closely with the Account and Partner Teams to Provide Training proposals for Customers and Partners
Become proficient in AWS Training legal terms & conditions, including the use of ISAs & SOWs
Work closely with clients to determine training requirements and build detailed training proposals and plans to help accelerate adoption of AWS Services
Create & nurture Training Partnerships in the UK supporting them to drive business
Extensive business development, technical & pre-sales experience, preferably in the IT industry
Experience managing an Education P&L: Financial Management able to effectively manage Cost, Revenue and Margin
Experience engaging and presenting to senior executives (CXO level)
Knowledge of Amazon Web Services or Cloud Computing concepts

HR Services Training Specialist Resume Examples & Samples

25% Conduct and review training needs analysis to determine the impact of changing training needs for both development and delivery
10% Work with associates to determine individual training needs
25% Participate in the planning, conducting, and reviewing of any training within SSC/Call Center and help to assess training effectiveness through observation and quantitative analysis. Provide consistent feedback to the SSC/Call Center Learning Development Team on this analysis
20% Look at new approaches in Adult learning, with an emphasis on increasing our retention of trained associates, while enhancing their career with the Home Depot
20% Effectively partner with SSC Learning department to leverage existing learning materials created for store associates
Experience developing training materials
Facilitation skills to effectively train SSC or Call Center associates
Strong knowledge of The Home Depot organization and operations
Customer Service/Retention and Retail Experience
Understanding of adult learning principles desired
Project management skills to coordinate multiple tasks
Analytical skills sufficient to identify learning issues or deficiencies
Excellent Time Management skills
Strong use of MS Office
Conflict Resolution/Management skills
Negotiation/Influencing skills
Experience working with a collaborative cross functional team
The Home Depot PK Certifications a plus