Analyst Operations Resume Samples

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C Pagac

Clement

Pagac

760 Filiberto Oval

Boston

+1 (555) 412 2542

760 Filiberto Oval

Boston

Phone

p +1 (555) 412 2542

Experience Experience

Boston, MA

Analyst, Operations

Boston, MA

Effertz, Farrell and Feest

Boston, MA

Analyst, Operations

Manage team performance and responsible for the overall development of the team
Ensures the performance of computer systems and networks, and to coordinate computer network access and use
Create periodic and ad hoc reporting. Coordinate and review the reporting provided by 3rd party partners
Manage a team of approx. 15 Customer Service Representatives and ensure that all key metrics of performance as per the Client SLA are met and exceeded
Provide project/initiative support for Senior Managers
Management information will be in the form of monthly, quarterly, and annual reports to corporate and field management
Summary report creation that will used to make strategic management decisions

Phoenix, AZ

Analyst, / Operations

Phoenix, AZ

O'Hara, Douglas and Blanda

Phoenix, AZ

Analyst, / Operations

Apply a working knowledge of all departmental systems, policies and procedures as it relates to the work area and to the supervision of departmental employees
Actively participate in management discussions which affect Non-exempt work groups, department policies, and operational processes
Prepare reports and make supported recommendations to management
Provide guidance to operating units to develop annual budgets
Provide support to management, including preparation of special projects
Develop training techniques by preparing and delivering monthly training sessions
Assemble project requests detailing proposed work cost and timeframes

present

Dallas, TX

Senior Analyst, Operations

Dallas, TX

Stokes-Orn

present

Dallas, TX

Senior Analyst, Operations

present

Contributing to the development of re-engineering methods to improve processes, reduce risks, increase controls and/or increase customer satisfaction
Incident, problem, change, configuration, asset management and event / alerting via the automated services and tools provided by HIP
Manage team electronic data reports and visual management
Own the development and deployment of global Continuous improvement / Lean standards
Perform as an escalation resource assisting with resolution of incidents and issues for identified systems
Manage workflow of MOS Analyst & Coordinator
Manage and execute projects that are analytical in nature

Education Education

Bachelor’s Degree in Supply Chain

Belmont University

Bachelor’s Degree in Supply Chain

Skills Skills

Ability to participate and work effectively as part of a team as well deliver strongly as an individual contributor
Ability to prioritize, drive and adapt to change quickly in a fast paced environment
Working knowledge of developing VB-based macro will be an advantage
Strong Excel and other standard analytical skills / tool sets
Strong written and verbal communication skills
Excellent data aggregation, management and synthesis skills
Strong time management and organizational skills
Excellent leadership, communication (written and oral) and interpersonal skills
Proven ability to work creatively and analytically in a problem-solving environment
Ability to effectively communication with senior management

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15 Analyst Operations resume templates

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Risk Analyst Operations & Service Resume Examples & Samples

Assist in the creation of consistent and consolidated reporting for all of the CSS areas that identify control weaknesses and corresponding action plans
Assist in the creation of common service level standards for the various CSS functions and assessing related performance
Assist in benchmarking CSS effectiveness against industry standards and peer firms
Help to ensure all operational policies are written in consistent manner and are complete
Will work closely with individuals throughout the organization including BTS, CSS, IA, GRC and Legal, from staff to senior level to complete the various functions above, providing education (teaching) necessary to enable a culture of controls
4+ years of industry experience (preferably financial services) in several disciplines (operations, internal audit, compliance, risk management, other internal controls)
Series 7 preferred, Series 24, 63 and 65 (or 66) preferred
Ability to aggregate, analyze and interpret control environment related data

Analyst Operations Resume Examples & Samples

Have outstanding Tertiary qualifications in a relevant discipline such as Finance, Mathematics, Economics or Engineering
Have 1-2 years experience in finance
Be highly numerate
Have advanced Excel skills (ideally with VBA knowledge)
Enjoy creating presentations and documents that clearly and concisely display complex information, and demonstrate solid experience of designing presentations and reports for use in a comparable business environment
Have excellent oral and written communication skills
Be confident in report writing
Be highly motivated, proactive, and be able to execute critical work streams with limited supervision and direction
Possess outstanding interpersonal and team-working skills
Demonstrate sound business judgment and an analytical, pragmatic and creative approach to problem solving
Keep updated with market developments
Ideally be fluent in an additional European language

Analyst, Operations Resume Examples & Samples

Perform as an escalation resource assisting with resolution of incidents and issues for identified systems
Coordinate and oversee the activities of 3rd party resources as appropriate. Provide input to the demand planning process, and serve on the change management board for select systems
Manage the relationship and expectations of internal and external clients. Review requirements for systems needs and enhancements for identified systems

Eim Analyst Operations Resume Examples & Samples

Work with stakeholders to evaluate reporting/data requests, including needs analysis and report structure
Support the build of customized data search/mining reports or tools to meet customer needs
Perform basic statistical analysis on data to identify basic factors influencing trends and relationships of variables to drive improved growth results
Adhere to Compliance requirements
Support initiatives to deliver process improvements across the business
Bachelor’s degree related to Data Management/Statistics subject areas with a minimum of 2 years’ related industry experience
Intermediate knowledge or SQL
Experience with Microsoft Suite including: Word, Excel, PowerPoint and Outlook
Preferred competency in programming in SAS EG at an intermediate level (ie, writing code, writing macros)
Ability to apply critical thinking and deductive reasoning to problem solving
Ability to collect requirements and translate those requirements into a technical solution
Ability work pro-actively and engage with Australian based stakeholders on a daily basis
Ability to work autonomously and follow standard working procedures
Ability to work under-pressure to meet required deliverable
Self-motivating with the ability to work both individually and within a team
Ability to maintain high standards of accuracy and work under pressure to achieve deadlines
Ability to filter complex information and focus on critical priorities
Ability to identify value-add opportunities and bring creative ideas to fruition
Illustrates strong quality & process management focus, continually strives to increase knowledge and understanding of business operations
Experience in data analysis - Experience in utilizing multiple data sources to create and submit reports - Excellent problem solving, analytical and mathematical skills - Self-starter – Proven ability to manage multiple and converging requirements with changing priorities - Strong work ethic with an ability to work independently as well as in a team environment - Excellent interpersonal, communication and presentation skills in order to communicate analysis and recommendations - Strong problem solving, analytical and mathematical background. - Clear thinker with good problem solving skills. - Very good relationship management skills with internal and external clients. - Ability to clearly explain technical information – verbally and written in an easy to understand presentable format for business use. - Excellent project management skills with high attention to detail

Analyst, Operations Resume Examples & Samples

Coordination and communication with UTAS business units
On-time delivery analysis and reporting
Internal/external program reviews
Rate readiness
Database management/automated reporting
Sharepoint development
Responsible to coordinate weekly & monthly deliverables from the UTAS business units
Responsible for small projects and multiple tasks
Works with moderate guidance on projects with short-term focus
Has excellent data management skills and strong knowledge of Excel and Powerpoint
Has strong communication skills and is results-oriented
Makes significant contribution to their team

Senior Analyst Operations Cmg Resume Examples & Samples

Responsible for investigating, resolving and escalating collateral disputes that exceed internal tolerance levels or regulatory thresholds in accordance with established dispute resolution procedures. This activity includes reconciling portfolio valuation differences with the Bank’s counterparties and providing detailed analysis of the cause of a dispute to appropriate areas in accordance with established procedures
Responsible for pro-active reconciliation. This activity includes working with Valuation Product Control (VPC) in investigating and reconciling portfolio mark-to-market (MtM) differences with identified counterparties and escalating differences in accordance with established procedures
With assistance from VPC, follow through and complete investigations for trades that have been identified as having valuation differences that have breached prescribed tolerance levels, as set out in the Bank’s Policies and Procedures (P&Ps) as well as in the Capital Markets Financing Guideline (CFMG) for OTC Derivatives and Repo/ Reverse Repo Financing Guideline
Reconcile collateral positions in the Sentry collateral management database against BMO’s book-of-record systems such as ICI and IBUK to ensure accuracy
Analyze and produce collateral management reports for key client groups on a daily, weekly, monthly and on ad hoc basis
Understand regulatory compliance in regards to Dodd Frank Act (DFA) and Europe Market Infrastructure Regulation (EMIR)
Understand regulatory and compliance requirements as prescribed for CMG, such as Financing Guidelines and the Bank’s Policies and Procedures, and provide recommendations and implement actions to ensure adherence, as required
Adhere to project industry standards, best practices and requirements and ensure they are followed and assessed against current practices and policies
Review policy and procedure (P&P) updates for potential impacts that require assessment of changes introduced. This includes CMG operating procedures, the Bank’s P&Ps and Financing Guidelines
Act as SME to translate business objectives into plans that can be implemented for small initiatives, including process redesign to compliment the change management/ product support strategy for CMG Reconciliation Team, adhering to and maintaining established standards and practices; represent technical business needs and requirements in the introduction of new/ revised processes and systems
University degree (e.g. Bachelor of Arts - preference for Math or Science)
3 to 5 years of related work experience
Industry related training is preferred
Good knowledge of OTC derivatives and swaps is beneficial but not required
Experience with collateral management processes is beneficial but not required
Familiar with established process analysis and improvement tools is an asset, i.e. Algo collateral system / Sentry collateral management database
Experience with OTC derivatives products, operations and market practices as relates to collateral management is an asset
Strong or advanced level of knowledge in MS Excel (macros, Vlookup function, VBA etc.) and MS Access is required
Strong analytical and problem-solving skills, with ability to analyze a component or components of a process to optimize system functionality
Persistence and flexibility for resolving ambiguities
Strong multitasking skills covering a wide range of challenges which are independent and distinct
Ability to support CMG during business recovery situations

Senior Analyst, Operations, Private Banking Resume Examples & Samples

Undergraduate degree in Management Information Systems, Computer Science, or related fields
Minimum 5 years work experience in data management and business analytics
Knowledge of the financial industry, especially banking, investment management and estate and trusts
Proficient in using SAS business intelligence tools including SAS Enterprise Guide, SAS Info Maps, SAS Web Report Studio, and other modules
Proven knowledge in one or more computer programming languages including Base SAS, SQL, VBA
Experience with UNIX operating system & ETL tools
Experience with Global Plus a significant asset
Sound knowledge of risk management and control practices
Strong communication skills. Able to present complex / technical processes to a business audience
Ability to manage multiple activities and deliver within strict timelines
Excels at collaboration and working in a team

Senior Analyst Operations Production & Workforce Management Resume Examples & Samples

Minimum of four years or equivalent experience performing investigations, international or domestic, with experience in correspondent banking, International Cash Letter and Letters of Credit, preferably related to financial crime investigations
Thorough knowledge of products, services, operations and systems and extensive dealing with laws, regulations and regulatory agencies related to assigned areas
Proven planning and service management skills and experience across multiple sites
Effective communication, inter-personal and negotiating skills at all levels including executive management
Excellent decision making and problem solving ability
Proven judgmental skills to identify and resolve problems
Experience of managing resources using appropriate systems, tools, communication, delegation and planning skills
Ability to coordinate a wide variety of solutions, bringing a breadth of experience to the business, seeing the wider implications at all stages
Proven ability to understanding and translate the immediate and evolving business strategy and aligning direction accordingly

Analyst, Operations Resume Examples & Samples

Operations Management: Serve as a troubleshooting resource to the Tier 1 Production Technicians. Responsible for training Production Technicians, and provide support on daily tasks when needed
Communication and Knowledge Management: Ensures that policies/procedures for performing job duties is captured in the Knowledge Base
Financial Reporting: Exports billing invoices monthly and reviews to ensure accuracy prior to submittal to finance
Technology Management: Opens tickets for Product team when an issue is identified that impacts Production. Prioritizes these tickets in a queue based on a set of criteria that is established by Management. Escalates, using knowledge of business priorities, if criticality of issue becomes urgent
Quality Management: Analyzes reporting data to establish trends in production workflow that negatively impact quality. Suggests process improvements and implements when approval is given

Analyst, Operations, Private Banking Resume Examples & Samples

Operational Support
Provide technical and operational support to sales and support professionals in the regions to ensure the overall desired client experience
Work effectively with regional and National Office employees and Wealth Management Product Operations to escalate and address any operational issues and to facilitate timely resolution of problems impacting client delivery
Liaise with the National Office and Wealth Management Production Operations and manage cross-channel relationships with other areas of the Bank (National Office, P&C) to ensure processes operate effectively in order to provide support that meets BPB standards for all clients
Implement, monitor and communicate new procedural changes when applicable
Management and facilitation of monthly support manager call where the purpose is to ensure the branches are updated on any policy changes
Ensure processes are consistent with standards and governance for all sales and support professionals within the region
Recommend workflow process alternatives that can lead to improved efficiency and service levels in branch activities through best practices/continuous improvement
Support the execution of defined implementation strategies for any operational change, following established change management principles and ensuring communications to all support professionals within the region
Identify and resolve any training or knowledge gaps for support professionals in the region to ensure a consistently superior level of expertise
Perform system reconciliation between book of record systems and down stream systems
Manage and triage the Branch Support mailboxes
Oversee timely and accurate client reporting
Oversee management of records, vouchers and stationery supplies to ensure adequacy of supplies and currency of stock
Support LOB systems to ensure sales and support professionals have required hardware and system access to effectively perform their roles and provide support on new hire processing and system access management
Systems Support and Initiatives Support
Support the implementation of technology and/or process changes to ensure effective operations and change management for the region and create process maps as applicable
Assist with the co-ordination of operational and system initiatives, including the value added review, analysis and prioritization of change and enhancement requests received from branches across the region, National Office and Wealth Management Operations
Participate in projects and initiatives as a working member and subject matter expert
Develop training material as required for new system implementations and procedural changes. Conduct on-site training as required
Enforce regulatory/audit rules to ensure proper adherence to policies and procedures
Ensure privacy policy is adhered to with incidences reported to the privacy office
Work with National Office Compliance to resolve compliance exceptions
Ensure Physical Security is in place and documented on Business Continuity Plan, testing of alarms, Safety and Security Matters and inspection of fire extinguishers
Ensure Operations procedures are current and posted on the BPB Intranet site and that any changes to current procedures are communicated to the branches
Ensure Health and Safety mandatory training and requirements are up-to-date with First Aid attendants in place and all regulatory information posted and accessible to employees
In depth knowledge of BMO Private banking products and services
Maintain detailed knowledge and understanding of integrated services and offerings as well as a detailed understanding of the strategic direction of BMO Private Banking
Advanced knowledge of investment, estate and trust products
Advanced knowledge of tax reporting
Advance knowledge of Global Plus
Extensive knowledge and technical proficiency related to Private Banking administration
Bachelor’s degree, college certificate or equivalent job-related experience
Previous experience (5 + years) in an equivalent or related position
A team player that is customer-service focused
Above average computer skills including Windows, Visio, Word, Excel & PowerPoint
Organized and be able to work in a multi-dimensional work environment

Analyst, Operations Technology Resume Examples & Samples

Analyzes business and user needs, documenting requirements and revising existing system logics as necessary
Prepares detailed functional and technical specifications from which programs will be written
Conducts studies pertaining to development of new information systems to meet current and projected business needs
Supports in the preparation of project-phase plans, implementation schedules, and cost benefit estimates
Supports in the monitoring of implementation progress for compliance with budget and time constraints
Ensures data quality and integrity across data specific application implementations
Functions as a liaison between the client, community, and internal IT and/or external software vendors to develop system solutions to

Analyst, Operations Resume Examples & Samples

Support of the change management and staff development for all FCRA. Responsible maintaining process workflows. Also involved in communication efforts relating to change management including, but not limited to: road show facilitation, interviews with key stakeholders, and brainstorming session facilitation. Identify process improvement opportunities and shepherd them to successful completion
Support of the training programs within FCRA. This includes active involvement in town hall meetings, job specific technical training, soft-skills training, inter-departmental speakers, etc. Maintains and develops training documentation for division (user and reference manual, conceptual training, process flows, etc.). Proactively involved in expediting fluid upgrade of staff skills to meet new requirements. Facilitates meetings as needed
Maintenance of system code tables, roles, and security in Sylvester, and maintains the role-to-position mapping document and functional design specifications for roles & security. Participates in testing of system implementations and works very closely with the MIS teams. May spend dedicated time (several weeks to several months) on Project Team as needed
Special projects and ad hoc research and analysis as assigned by FCRA Senior Vice President, Vice Presidents and Director, Operations. Manages and drives multiple small projects and initiatives to completion

Analyst, Operations, Private Banking Resume Examples & Samples

General knowledge of investment products
Previous experience (3-5 + years) in an equivalent or related position
Above average computer skills including Windows, Word, Excel & PowerPoint
Independent with strong negotiation skill

Analyst, Operations Resume Examples & Samples

End to end project involvement- from ideation, thru requirements gathering, testing, implementing projects and post production support
Participate in the training of team members (on and off shore) and lead cross training activities
Ensure all reconciliation exceptions are well documented and filed appropriately 5%
Document operating procedures related to new processes or projects
Complete complex research requests
Identify and resolve periodic complex system problems
Identify and implement Continuous Improvement initiatives that have significant positive impact to expense savings or service quality
Complete any assigned projects and assist manager with daily initiatives
Creation of test scripts and end to end testing of system development, upgrade or change
Bachelor's degree in Accounting or Finance or two to five years work experience in a financial services industry
Prior project experience, or prior financial operations experience
Excellent analytical and balancing skills in researching reconcilement exceptions with a strong detail focus
Excellent organization skills
Good working knowledge of accounting, financial and regulatory reporting
PC literate with experience using Microsoft Windows applications
Strong desire to service internal clients as customers
Ability to make decisions and provide direction without supervision
Self motivation
Sound judgment and strong decision-making qualities
Advanced knowledge of various system applications (i.e. MSA, CL3, LIQ, ALS, Hogan, FINDUR, , Spectrum, MTS etc.)
Ability to meet or exceed established deadlines

Analyst Operations Resume Examples & Samples

Involved in planning, design and implementing various initiatives, policies and procedures that help the team enhance productivity, efficiency and quality of its services
2+ years in organizational support / MIS / analytics
Excellent data aggregation, management and synthesis skills
Ability to prioritize, drive and adapt to change quickly in a fast paced environment
Familiarity with Microsoft Outlook, MS Visio and MS Presentation is preferred
Working knowledge of developing VB-based macro will be an advantage

Senior Analyst Operations Resume Examples & Samples

Monitor and maintain a structured systematic approach to the way key operational risks and compliance matters are identified, prioritised and pro-actively managed
Manage and maintain the risk policy guidelines, assessment tools and reporting
Manage internal and external communications
Manage invoicing, payments and sponsorship support
Have demonstrated experience in an operational role in a commercial environment
Have strong interpersonal and relationship management skills
Excellent analytical and problems solving skills
Have a passion for continuous improvement

Analyst, Operations, BMO Private Banking Resume Examples & Samples

Ensure timely and accurate processing and reconciliation of transactions, positions and accounts between systems / custodian – GP to SS&C PACER, SS&C Pacer to CIBC Mellon, Charles River to SS&C Pacer - including investigating and correcting reconciliation breaks
Security set-ups and classification on SS&C Pacer
Setting up key account transfer information in support of Performance Measurement
Processing key daily-month-end and quarter-end functions (e.g. pricing updates)
Consult on technology initiatives i.e. CRM2, PPSR, BMA migration, etc
Knowledgeable about corporate actions and entitlements on securities
Good working knowledge of Investment and custodial operations
Investment operations experience
Experience in client support
Knowledgeable about investment management portfolio accounting systems (e.g. SS&C Pacer, Global Plus)

Analyst, Operations Resume Examples & Samples

Support the Business Unit to deliver on the plan, including supporting operational objectives
Provide analytic support on key National Operational Performance
Creating agendas and packs and capturing minutes and actions to support the Head Of (as required)
Various administrative duties to provide operations support to the Head Of
Manage expenses of the BU
Strong organisational, interpersonal and analytical skills
Knowledge of SAP Promaster, MBRS, SeeIT
Ability to manage conflicting deadlines

Analyst, Operations Resume Examples & Samples

Demonstrate an understanding of the end-to-end fee process including account setup, maintenance, fee calculation and fee collections
Demonstrate an understanding of the most complex account coding requirements for fees on the Global Plus systems. Interpret account set up instructions to ensure appropriate approval for non-standard fees. Understand possible variations and exceptions to coding based on various account types and non-standard fee schedules
Process the department’s program fees including the following products: SMA and EB Platform
Audit fee information for the set-up of new accounts and maintenance of existing accounts for large and/or sensitive clients
Process fee reversals and reimbursements as needed by specialists
Provide support to Revenue Specialists with research and resolution to fee problems and entering computation requests
Complete calculations for manual fees
Research and resolve billing inquiries for clients
Review Control and/or Maintenance Reports such as Aged Receivables, Accounts without Fees, Fee Deviations, etc
Provide backup to analyst in processing month end close activities
Provide backup to analyst in preparation of monthly management, regulatory and line of business reporting
Develop ad hoc reports as needed
Document processes performed with written procedures and/or Quick Reference Guides
Provide excellent service to trust officers/associates, client managers and/or clients in completing all processes
Contribute ideas for improvement appropriately. Participate in and lead small department initiatives to increase efficiency and improve service
Manage time effectively and balance workload to meet required deadlines by exhibiting the ability to multitask and refocus on numerous processes simultaneously
Prior experience with investment management, trust or trust operations preferred
Knowledge of Excel, Cognos, and/or databases
Knowledge of Global Plus/Global Office systems preferred
Excellent organizational skills. Ability to manage multiple priorities
Strong peer leadership skills

Associate Analyst, Operations Resume Examples & Samples

Candidate must be adept at working effectively with internal/external vendors to support operational objectives
Strong ability to constructively engage and communicate with peers, project managers, other business analysts, senior leaders as well as other internal/external customers as required
Candidate must be familiar with the SEC and FINRA regulatory environment and requirements. Helpful experience or knowledge would include: regulatory agency or self-regulatory organization; branch office supervision; front office or back office of a brokerage firm or investment adviser
Support projects by helping identify business requirements, engage in project UAT, and the implementation of new processes with a focus on increasing efficiencies and reducing risk
Bachelor's degree in business related field or equal experience
2+ years previous securities industry experience or familiarity with New Account processes, workflows, internal applications and technology requirements (Beta TPX, Branchnet, Oracle, Documentum), industry practices, rules and regulations
Series 7, 24, and 66 preferred
Excellent time management skills & the ability to meet deadlines in a fast paced environment
Must possess very strong analytical skills and attention to detail
Ability to multi-task in a fast paced, team oriented environment

Analyst, Operations Resume Examples & Samples

B.A./B.S. required – Real Estate, Finance or Accounting Majors Preferred
Interest in real estate
1-2 years of related work experience - real estate, project execution or consulting experience is highly desirable
Strong financial/analytical skills with proven capabilities in financial modeling
Highly developed verbal and written communication skills
Self-starter and a team player
Strong organizational skills, intellectual curiosity and experience using, Excel, Word and PowerPoint
High level of customer service skills and professionalism required

Analyst, Operations Resume Examples & Samples

Bring customers to a non-delinquent status by conducting in-depth reviews of all pertinent financial and hardship information; taxes, collateral evaluations, financial statements, debt-to-income and loan-to-value ratios, unemployment records, and any other identified documentation required for the compliant and effective identification of principal balance and interest rate reductions, payment modifications, extensions, re-ages, and forbearance on designated accounts
Mitigate losses through settlement offers and by working with homeowners and realtors to negotiate short-sales, died-in-lieu, etc; car/boat owners and brokers to create sales plans that recovery the maximum amount possible on designated accounts
For customers not qualifying for one of the aforementioned programs, troubleshoot problems and provide information for KeyBank external agencies that may be able to provide assistance; Consumer Credit Counseling, a HUD approved counseling agency
Accurately and completely update loan system(s) with all required documentation, ensuring hardcopy documents are scanned into Keyview
Review files and records to answer requests/questions for information from business partners and Collections
Adhere to department guidelines including goals and service level agreements, and policies and compliance procedures
Ability to travel and present loss mitigation options to customers at court mediations
Any additional assigned tasks
5 years collection/underwriting experience or equivalent education
Effective working knowledge of Microsoft Office Word, PowerPoint, Access and Excel
Experience in assessing the value of various collateral types, marine and housing in particular
Demonstrates integrity and value commitment
Excellent interpersonal and motivation skills

Analyst, Operations, Private Banking Resume Examples & Samples

Research, define, communicate and execute on Corporate Actions including determining client and business impacts and posting to model accounts as required
Support issues with Performance measurement, price events, notional accounts, etc
Interface with T&O and vendor for incidents and change support
Consult on technology initiatives
Perform UAT for mid-small sized projects
Documentation of process or procedure changes
Perform business support/help desk functions for Charles River
Good working knowledge of Discretionary Investment Management and the Investment Management in general
University degree or college diploma
Strong MS Office Skills: Word, Excel & PowerPoint
Enrollment in operational designation or CFA desirable

Senior Analyst, Operations Resume Examples & Samples

Provide strategic analysis for transformative cost and capability improvement opportunities in Global KCP Product Supply
Develop visuals standards for communication and improvement processes, and determining financial impacts and insights of projects
Leverage industry standard analysis tools, methodologies, benchmark data, and case studies to identify improvement opportunities
Manage team electronic data reports and visual management
Lead small to medium sized global projects and/or be an active contributor in large scale global projects
Own the development and deployment of global Continuous improvement / Lean standards
Provide coaching and development of Lean tools and thinking to functional teams (Engineering,　External Manufacturing, business, operations, etc.)
BA / BS degree in Finance, Accounting or Business
Minimum 5 years of data analysis (Cost, Cash, ROI, etc.) or business related experience
Experience working with SAP Business Warehouse; strong Excel and PowerPoint skills
Ability and willingness to learn LEAN thinking, systems, and tools
Working knowledge and experience analyzing financial P&L data
Experience working in manufacturing/supply chain is a PLUS
Consistent track record of delivering results while creating/maintaining a constructive work environment
Willing to challenge the status quo and facilitate different perspectives to drive solutions in the support of business results
Excellent communication and presentation skills, capable of catering a message appropriately for a given audience
Ability to work in a matrix organization driving collaboration across multiple levels in the organization and across businesses and functions with minimum supervision
Ability to sell change to drive a culture of continuous improvement in support of Lean implementation and sustainability
Up to 20% travel commitment required; may include overseas trips

Business Process Analyst, Operations Resume Examples & Samples

Assist Business Process Manager in supporting the FAS Campaign Priorities & Initiatives, FAS Campaign and Volunteer Management, FAS Finance, and FAS Administration teams with their business process and user experience needs
Conduct interviews, focus groups, and review web analytics to assist in determining the need for new/enhanced functionality as well as to identify workflow issues and propose solutions for online giving products
Create business requirement specifications, write and execute test plans, and collaborate with CAADS. Perform work within a set release schedule
Work closely with business subject matter experts in Alumni Affairs and Development to define requirements, complete testing, and develop user guides and staff trainings
Manage and develop communication and training plans for staff regarding system policies, procedures and reporting
Assist Business Process Manager in developing and implementing new business processes
Work with Business Process Manager to finalize and execute project plans
In conjunction with Business Process Coordinator, provide end-user support across all supported products and applications
Manage a Business Process Coordinator (shared with Business Process Analyst for the University Development Office) that supports the day-to-day functions of the FAS Campaign Priorities & Initiatives, FAS Campaign and Volunteer Management, FAS Finance, and FAS Administration teams
Represents assigned departments at Common Alumni Affairs and Development Systems’ LPM meetings as needed
Represents Operations team at non-Operations department meetings
Bachelor's degree with minimum 3+ years of relevant business process experience. Knowledge of academic communities and Harvard preferred
Strong analytical background and proficient in data analysis utilizing a variety of software tools
Minimal travel required, conferences or peer meetings. Some evening and weekend work required
Excellent written and verbal communication skills and the ability to interact professionally with a diverse group of individuals
Must exhibit great attention to detail and have the ability to produce clear documentation
Must be motivated to learn, flexible to change, and innovative
Ability to solve complex problems in creative and effective ways
Proficiency with MS Office required. Experience with SQL, Toad, ADVANCE and Qlikview and other Business Intelligence technologies desirable

Analyst, Operations Innovation Resume Examples & Samples

Leverages hypotheses-based approach to identify, validate, and quantify opportunities
Data & Analytics
Develops and improves credible and pragmatic analytical approaches and frameworks; uses continuous improvement tools (Lean, Six-Sigma, PDCA)
Conveys findings in a cohesive story, including summarizing insights from analysis
Travel: 10%-50% travel may be required

Associate Analyst, Operations Resume Examples & Samples

Gathers, processes, and analyzes operational data, creating actionable reports to the management team and customer
Assists with the testing and development of new systems or updates to existing systems to meet client needs
Identifies and recommends improvements to current processes
0-2 years of related experience supporting service center operations
GDITHCSD

Analyst, Operations Resume Examples & Samples

Must have 3 years’ experience using SOD, JOPPS, and JCIDs in planning, executing and facilitating group discussions and produce tangible results to facilitate DOD plan development
Must possess 3 years’ experience developing, planning and advising in matters related to Countering Weapons of Mass Destruction (CWMD) at the Combatant Command or Interagency level
Must have 3 years’ experience working for/with Combatant Commands on plans
Must have experience leading Joint Planning Group (JPG) discussions
Must possess 3 years' experience briefing General Officer/Flag Officer (GO/FO) level
Requires TS/SCI clearance
A minimum of two years’ experience in CWMD planning activity

Senior Princ Analyst, Operations Resume Examples & Samples

Participates in special projects as required
Review NAVAIR taskers for completeness of scenario information required to run CRCS/CADS modeling (i.e. # A/C, levels of maintenance requested, sites and detachments required, configuration details, projected flight hours, operational availability required, initial support period required, etc.)
Identify discrepancies, confusion, or inconsistencies in direction received from NAVAIR
Recommend most reasonable support scenario for NAVAIR confirmation
Identify areas to NAVAIR where additional clarification from customer is required
Support to Allowancing Modelling
Document NAVAIR guidance on standard Requirements Form
Discuss/review/recommend optimum approach with modeler
Liaison with IWST for specific platform insight/support as necessary
Review results and assist in drafting of results
Submission of Results back to NAVAIR
Summarize results and any relevant caveats in a format suitable for transmission to NAVAIR by NAVSUP leadership
Tabulate overall costs as required to be responsive to the tasker
Include initial support spares list when requested by NAVAIR
Related Administrative Support Tasks
Participate in weekly New Business phonecons
Attend kick-off meetings, pricing reconciliation reviews, other new business development events as appropriate and per availability of travel funding
Provide periodic summaries of new business efforts, or status reports, as requested by NAVSUP leadership
Other miscellaneous duties as appropriate/directed

Analyst, Operations Resume Examples & Samples

SAMS, SAW, SAASS or JAWS graduate highly desired
Must have 3 years’ experience in developing and coordinating staff decision proposals for senior staff resolution in order to reach planning, resourcing and capability requirement end-states
Must be able to lead Joint Planning Group (JPG) discussions and outcomes
Must have 3 years’ experience working for/with USSOCOM SPP, SOFCIDS, SOCREB, JCIDS, or Department related activities within the PPBES
Must have 3 years’ experience utilizing SOD, JOPP planning concepts working on or with SOCOM –related Campaign, Operational or Posture Plans
Possess 3 years’ experience with DOD PPBES, to include JCIDs execution processes
3 years’ experience working in USSOCOM SPP, to include a thorough understanding of the POM, BES, SOCREB and SOFCIDS
A minimum of two years’ experience in CWMD planning activities
Provides analytical and technical support to projects involving training, tactical/operational documentation, military systems design or other efforts requiring military operations expertise
Researches, identifies, and makes recommendations about resources required for task execution and completion

Principal Analyst, Operations Resume Examples & Samples

Subject matter expertise of Operations Research methodologies; policies; and procedures in order to conduct analysis of Air Warfare (AW); Ballistic Mission Defense (BMD); and Surface Warfare (SUW) mission areas
Subject matter expertise in the Requirements Generation Process
Able to demonstrate expertise in U.S. Navy surface ship and strike group AMD operations; policies and procedures to iinclude both air warfare/air defense and ballistic missile defense. 2. Able to demonstrate expertise in using the Microsoft Office suite of applications (Access; Power Point; Excel; Project and Word). 3. Able to demonstrate effective communication and presentation skills. 4. Top Secret clearance with SCI eligibility

Principal Analyst, Operations Resume Examples & Samples

Provides guidance and work leadership to less-experienced staff, and may have supervisory responsibilities
This is a Security Assistance / Cooperation mission in direct support of United States Political and Military national objectives and policies. Primary Duties and Responsibilities: Refinement of training methods and establishment of modern training standards Bachelors Degree in a related technical or military discipline. Retired military trainer (Sr. NCO or above)
Demonstrated record of exemplary military performance, leadership, and management. Experience as an instructor with foreign militaries. Excellent cross-cultural communication skills. Excellent written, presentation, and speaking skills. Excellent computer skills. Ability to write Programs of Instruction, Instructor Material, Student Handouts, and training aids. Command and Staff experience in operations, planning, and organization at the battalion and higher levels. Current Passport Ability to pass background check and illegal drug test. Current physical indicating no chronic health issues that could affect one's ability to perform strenuous duty. Proof of HIV negative within the last six months

Associate Analyst, Operations Resume Examples & Samples

Monitor the daily and month-to-date metrics and identify at least daily the work items and assign the work tasks to staff to ensure contractual requirements are met
Administer user credentials for program tools by adding, deleting or modifying user permissions to program systems
Administer and maintain the set-up of program tools (PCs, Monitors, Headsets, workstations)
Run, update, and monitor production volume reports. Provide data as it becomes available to Manager, Workforce Management Analyst (WFM) and Call Center Supervisor (CCS). WFM and CCS will use data to make work assignments and adjustments
Work with resources across the program (internal to the company and subcontractors) regarding issues impacting the program, site and/or employees to determine level of severity and determine escalation
Ops Rep will facilitate regular meetings with Manager and CCS to ensure that steps are taken across sites to meet contractual obligations and metrics are met
Support management setting performance expectations. Collaborate with CCS to determine how to track and report performance data on a scorecard for each employee and share data with teams and across sites
Assess the learning abilities of the work group and then collaborate with training manager on creation of training materials and the delivery of new hiring training and training updates
Work with business partners to gather requirements for Change Requests
Create and present reports to management that reflect data from across sites
Assist management across sites with strategies to improve operations and processes
Adhere to the Privacy Act as it relates to the confidentiality of information and protect personal identity information
Work with program team to develop and understand departmental standard operating procedures
Maintain current knowledge of corporate policies and procedures and practice and enforce at all times
Practice company Core Values and act as a role model
Act as back-up to the call center manager and be a leader for the call center supervisors
Must have full knowledge of supervisor responsibilities
Understand job descriptions so effective interviews and recommendations for hiring department staff can be made
Ops Rep and CCS will address all employee questions about performance, benefits, GDIT policies and general information in a timely and courteous manner
Ops Rep will provide CCS feedback on subordinates performance. CCS will use feedback as a learning tool and an opportunity to coach subordinates to their peak performance
Work with manager and HR regarding employee performance, behavior, or attendance issues and use the defined steps for progressive discipline when deemed necessary
Understand the components of performance evaluations so data components are tracked throughout the year. Coordinate with CCS the writing, review, and delivery of annual employee performance reviews
Employee spends a portion of their time developing or executing management policies and/or business operations of substantial importance to the company or its customers
Researches, identifies, and makes recommendations about resources required for task execution and completion that will likely have a financial impact on the business unit
Will support the training leads deliver training utilizing online (virtual classroom) delivery method
As needed will assist to create and distribute daily written communication to trainees and lead staff regarding processes, plans and progress during nesting
Support the delivery of training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
Provide recommendations for graduation and/or termination from new hire training
Planning and coordinating internal training logistics and activities

Analyst, Operations, Private Banking Resume Examples & Samples

Administrative Support
Systems Support and Initiatives Management Risk Management
In depth knowledge of BMO Private Banking – Platinum Banking products and services
Knowledge of banking (P&C) products
Experience working with multiple partners and stakeholders to resolve issues
Strong working knowledge of the internal system applications (Customer Connect, Optimizer, Salesforce.com)
Previous experience (5-7 + years) in an equivalent or related position
Strong computer skills including Windows, word, Excel & PowerPoint
Takes initiative and works well independently and with others
Demonstrated history of responsiveness and proactive problem solving capabilities
Organized and be able to work effectively in a fast paced, multi-dimensional work environment
Ability to proactively identify problems and come up with solutions
Bilingual in French is an asset

Analyst, Operations Resume Examples & Samples

Develop, document and maintain functional test cases and other test artifacts
Build and maintain quality assurance (QA) environments and perform installs of software releases
Work with software developers on build and deployment plans
Compile application release in Unix using C compiler and build patches for custom applications and document components, prerequisites, and installation steps
Manage the source code (branches, labels, versioning, etc.) in the release repository
Perform integration, certification and regression software testing and assist user acceptance testing (UAT)
Perform database testing in the structured query language (SQL) environment, which includes designing and manipulating test data and validating stored procedures, jobs and triggers
Perform unit testing under Unix for application in C/C++ code
Perform Oracle forms testing and web-based application testing
Liaise with our solution design, project management and customer support teams
Two or more years of experience in testing, debugging and analyzing software
Two or more years of experience in software build and release management
Experience with financial transactions or payment processing is an asset
Diploma or university degree (Science, Computer Science, or Engineering)
Demonstrated experience with Unix and SQL or databases
Knowledge of test and version control tools (HP-QC, Service Now, PVCS or similar) is an asset

Principal Analyst, Operations Resume Examples & Samples

Public Affairs and/or journalism experience
Military or government civilian experience assigned to a CCDR staff, subordinate Joint organization or Joint Task Force Service Component
Military, government civilian or contractor experience in training and deployment, scheduling and coordinating for military operations
Military or government civilian experience with Service and joint doctrine, to include combat support and combat service support operations
Military or government civilian experience with joint/combined staffs organization, functions and procedures
Military or government civilian experience with Joint service organizations, operations and exercises at levels comparable to Army Corps, Numbered Air Forces and Numbered Fleets
Military, government civilian or contractor experience in the preparation/conduct of seminars, study groups and map exercises for general and senior field grade officers

Analyst, Operations Resume Examples & Samples

Facilitate payment settlement on highly complex Derivative products using a variety of methods as dictated by client agreements
Perform daily reconciliation and settlement processing with our Futures Clearing Merchant for cleared derivatives trades
Reconcile expected payment amounts to advices received from counterparties
Independently research, resolve and take the appropriate corrective action on payment discrepancies. Manually re-calculate payment amounts as needed to resolve discrepancies
Monitor cash associated General Ledger accounts to ensure outstanding items are resolved with KeyBank control standards
Determine and post General Ledger entries for payment adjustments
Cross train to provide support for other functions of the unit
Focus on Continuous Improvement, championing and supporting improvement opportunities
Maintain updated procedures and workflow documentation
Provide project support duties as assigned by management
3– 5 years of related work experience in an Operations environment
Working knowledge of General Ledger account posting
Working knowledge of interest payment calculation methods
Mathematical aptitude to learn a wide variety of payment calculation methods for highly complex Derivative products
Strong detail orientation, precision and exactness
Strong Personal Computer skills with proficiency in Microsoft Excel
Ability to independently multi-task, prioritize work and meet payment deadlines
Effective communication skills to interact with External Bank Clients and Internal Line of Business Partners

Senior Analyst, Operations Merchant Financing Resume Examples & Samples

Ensuring timely resolution of agent questions, issues impacting loan origination, and merchant escalations
Look continually for ways of streamlining processes and procedures, eliminating rework and reducing productivity variations wherever possible
Perform special projects, compile data, and prepare reports for Senior Management and other personnel Maintain necessary documentation, records, and files to ensure efficient and consistent ID management and validation
Support UAT testing of new development to business capabilities
Recent Merchant Services experience required or knowledge of merchant payment cycle
Proven ability to independently overcome obstacles and resolve complex problems
Ability to effectively collaborate/influence at all levels without having direct authority
Strong sense of urgency, commitment to deadlines and deliverables
Strong thought leadership including capacity to quickly understand critical linkages and business strategies
Experience with ability to identify, gather, and analyze complex data to develop conclusions and deliver recommendations for improvement
Strong organization skills and the ability to prioritize and manage multiple, and sometimes competing, priorities
Strong analytical skills with an ability to identify nonstandard solutions and act as a catalyst for change
Proficiency in and ability to navigate within Merchant Services tools, resources and business systems, screens, databases

Analyst, Operations Resume Examples & Samples

Proactively and independently develop reports within various reporting tools based on requirements provided
Create and maintain standards related to how information is presented in standard reports across Customer Operations
Maintain business provided data within the Customer Operations DataMart. Responsible for knowing, interpreting and applying business rules to database structure to ensure high level of data integrity
Provide ad-hoc database analysis to support new opportunities, strategies, and product specific questions
Under guidance from more senior team members, responsible for scoping of modeling projects, execution of analysis and presentation of results

Senior Analyst, Operations Resume Examples & Samples

Evaluating the likelihood of risks and make recommendations to the Vice President to mitigate those risks through analysis, communication and implementation of new processes and controls
Working with staff within STO departmental units to identify and understand all automated processes (macros),reports and controls to be able to test them regularly to ensure they operate effectively
Create trend reporting to ensure the department is operating as intended and identify variances immediately to address any issues
Assist with Audit reviews, collection of data and materials for regulators and/or Internal Audit
Continually access and identify new risk items within departmental processes
Examine and interpret statistical reports to identify risks
Work with internal departments for any communications to financial advisors, clients, or both
5+ years or industry experience (preferably financial services) in Operations, Compliance or Risk Management
Ability to work independently in a fast paced environment with multiple priorities
Ability to learn multiple aspects of the Financial Services industry and understand how it all connects
Highly motivated and able to adapt to changing priorities

Senior Analyst Operations Performance & Policy Resume Examples & Samples

Bachelor's degree required, MBA or graduate degree preferred but not required
Strong business/financial analysis abilities and project management skills required
Ability to prioritize and navigate complex projects among competing priorities, both within and outside one’s own organization
Strong ability to work collaboratively across and outside the organization at all levels
Strong analytical, strategic thinking and written and verbal communication skills required
Ability to work effectively, meet deadlines, and shift priorities appropriately in a fast paced, dynamic work environment with great attention to detail
May require the ability to secure appropriate airport authority and/or US Customs security badges

Senior Analyst, Operations & Quality Resume Examples & Samples

Gathers, processes, and analyzes operational and quality data - producing a variety of reports for internal and external consumption
Drives performance improvement activities related to both service quality and efficiency
Assists with service monitoring as well as the testing and development of new systems or updates to existing systems to meet client needs
May provide guidance and work leadership to less-experienced staff
5-8 years of related experience supporting service center operations with some directly supporting quality

Agribusiness Analyst, Operations Resume Examples & Samples

Administration including sales reporting, commercial bill processing and general & office accounts
SAP administration, including on-boarding and off-boarding of staff
Key point of contact for general enquiries
Ensure customer enquiries are handled professionally and efficiently to provide a high standard of customer service
Implementing specific local competitive sales campaigns and initiatives
Overview of planned annual leave
Maintaining and coordinating staff training
Organising functions, conferences and team related activities
Assisting with developing and maintaining regular client schedules
Driving innovation and continuous improvement
Management of fleet vehicles, rentals and relocations
A genuine interest in the Agribusiness sector
High level administration abilities, including MS Office (Excel, Word, PowerPoint)
Effective communication and influencing abilities
The ability to juggle varied operational tasks across both SA/WA regions
SAP knowledge is highly desired
Relevant tertiary qualifications are desirable

Associate Data Analyst, Operations Resume Examples & Samples

Provide business teams with complete reports on data conversions
Investigates and resolves problems; coordinating with internal resources as necessary
Manage multiple projects with differing timetables and client expectations
Serve as a member of cross-functional teams on specific initiatives and projects
Execute conversion and QA processes to ensure data accuracy
Strong work ethic with the ability to flex work hours to meet demand
Direct Marketing experience in the catalog industry a plus
Familiarity with SQL (desirable)
Experience working with large data files
QA / QC experience
Comfortable in a multi-tasking environment
Grace under pressure in deadline-driven environment
College degree or comparable experience

F&A Senior Analyst Operations Resume Examples & Samples

Review internal controls documented in the Quality Control Database (“QCD”). Document results and work with appropriate personnel to remediate any control deficiencies
Demonstrate the value delivered to the client as a result of project execution
Generate project status and performance metric reporting within scope of responsibility
Manage the day to day team activities across shift in the delivery of product/process, identity areas of potential risk / exposure and strengthen controls
Efficient resources management to ensure consistent available of the required FTE’s
Planning off-production hours / NPH and proactively managing it in partnership with Process Analysts training and MIS teams for overall development of the team
Analyze volume trends/spikes in coordination with MIS and manage resources to meet team targets
Ensure that turnaround time met is 100%
Driving initiative for Automation
Should be able to ensure smooth flow of work at all times
Ensure adherence to client policies and procedures pertaining to process
Breakdown the team targets into a FTE level
Breakdown the business ledger into individual FTE level and allocate accounts
Maintain MIS on various productivity/ performance parameters
Manage employee motivation and ensure acceptable levels of attrition are achieved
Effective staff rostering to ensure optimum capacity
Process queries are solved and resolutions transmitted to the team immediately
Review and first approval of initiated documentation
Responsible to support the supervisor with career development activities for team members including performance management, informal feedback, training, and resource
Assist the supervisor in scheduling the monthly business unit activities
Identify critical issues, suggest possible solutions and escalate when required
Prepare required daily and monthly management reports
Provide internal and external audit support as requested
Provide on-going Accenture user training to new and existing employees post service transition
Respond to Level 1 disputes and escalations of customers
Contact customers to answer queries at times of escalations
Ensure that the Team Members understand the Process End-to-End and perform on the agreed process deliverables and maintain high quality of standards
Provide necessary support for System trouble shooting
Proactively escalate issues to the supervisor/manager that require intervention/clarification from senior leadership
Ensure all transaction processing is in a timely manner as per CTQ and SLA
Identify the training needs within the team and action accordingly
Review volumes of team members and ensure effective work allocation
Graduate Degree in Commerce, Business or Accounting with strong knowledge in R2R & P2P functions
4 or more years experience in a reputed company with experience in the General Accounting / Record to Report space – i.e. should have handled Intercompany, Fixed Assets, Month end close, reconciliations
Should have leads team in the past and ideally worked in an operations environment
Should have exposure/knowledge of international accounting standards
Global experience desirable
Should have worked in a process driven environment
SME in RTR Operations with experience in financial accounting and analytics
Recognized as subject matter expert within scope of responsibility
Flexible to work overtime to meet deadlines
Ability to communicate expectations, requirements and status to business partners, and capacity to prepare and review project specifications
Good communication in Thai and English; Chinese skill will be a plus

Senior Analyst, Operations Resume Examples & Samples

Operate as subject matter expert for supply chain and damage control by conducting packaging audits, reviewing Store/DC feedback and performing compression testing on product samples
Troubleshooting merchant issues associated with the breakage/flow of merchandise
Conduct seasonal damage awareness meetings with Merchant organization
Develop and maintain reporting to measure Mark out of Stock progress and effectiveness against established goals, i.e. Disposals by Class and Disposals by Shipment Type
Create/maintain procedure and regulatory materials to be used by Merchants and Direct Imports
Manage workflow of MOS Analyst & Coordinator
Strong analytical and conceptual ability
System savvy, Retek experience a plus
Advanced spreadsheet skills (Excel/Power Point)
Highly organized with and ability to set and prioritize work amid competing demands
Demonstrate high level of initiative and resourcefulness, be a solution seeker and make practical decisions, solutions and suggestions

Senior Analyst, Operations Resume Examples & Samples

Prefer 5-7 years post college experience
Strong analytical ability – ability to synthesize data, error check and reconcile own work, and design analysis or models to answer specific questions
Process Management skills – significant experience successfully implementing, driving, improving, and maintaining processes
Organized and detail oriented approach – must pay attention to details and have the drive to ensure accuracy
Superior MS Excel and strong Word, Power Point skills; SharePoint a plus
Trustworthy with confidential financial and personnel information
Ability to deal effectively with pressure, multiple tasks, deadlines and rapidly changing priorities

Senior Analyst, Operations Excellence Resume Examples & Samples

Interact daily with external customers, internal manufacturing locations, supply chain and program managers in order to drive the organization to meet 100% on time to customer delivery requirements
Create and distribute weekly performance reports to external Key Customers
Hold quarterly on-site reviews with Customer’s Senior Leadership
Travel will be required to solve critical issues at both Internal Plant site and Supplier locations
This role will have frequent engagement with Customer management and UTAS management. Some travel (3-4) trips per year is required for this position to visit customers for reviews as well as UTAS manufacturing sites

Senior Data Analyst, Operations Analytics Resume Examples & Samples

Build analytical solutions to address Sales and Operational business needs. Work with data team to define data requirements and project requests, solve problems, interpret data, and offer thought leadership and recommendations around specific questions
Ad hoc scenario analysis in support of company initiatives or projects
Provide analysis and recommendations to address business needs and to impact decisions
Has the ability to complete projects of varying size and complexity
Prepare written analysis, present findings, provide recommendations, and raise decision questions to internal and external clients
Ensure accuracy of results produced as a result of data analysis
Previous experience working multiple data sources including Netezza, Oracle, Hadoop, flat data files, and web-based interfaces
Minimum 4 years of experience conducting quantitative and qualitative analysis
Minimum 7 years of business or consulting experience
B.A. or B.S in Mathematics, Statistics, Research, Engineering or Business, MBA preferred
Experience in a sales, online advertising or strategy consulting environment is a plus

Associate Data Analyst, Operations Analytics Resume Examples & Samples

Contribute to analytical solutions to address business needs and questions
Work with more senior analysts on the team and from time-to-time with internal business teams to provide analytics solutions
Contribute to ad hoc or project data analysis
Contribute to analytics projects of varying size and complexity
Handle data preparation and data analysis portions of various projects
Write, maintain and/or update queries (SQL, SAS, Python, or Spark) to develop analyses in response to queries from internal customers
Demonstrated analytical skills with basic understanding of statistics
Understanding of business analysis principles
Familiarity with multiple data sources including Netezza, Oracle, Hadoop, flat data files, and web-based interfaces
Minimum 1 year experience or 2 internships with demonstrated ability to conduct quantitative and qualitative analysis
Working knowledge of coding (SAS, SQL, Python, or Spark) and MS Office Suite to include: Excel (Advanced-level skills) and Visio
Project Management skills or background a plus, contributing to ability to work on multiple analytics projects and deliverables at the same time and work effectively in a team environment
B.A. or B.S in Mathematics, Statistics, Research, Engineering, Computer Science or Business

Senior Analyst, Operations Resume Examples & Samples

Experience with Training Development Capability (TDC) software procedures or above average experience with data entry, basic database design and document storage
Knowledge and experience in US Army operations at the operational and tactical level as an NCO/Officer at battalion, brigade, division, or Corp level
Experience in delivering classroom instruction and knowledge of Army Training and Leader Development
Must possess excellent organizational, planning and time management skills along with reviewing products that are grammatically correct, clear, and concise and error free
Experience in curriculum development or educational assessment
Reviews and evaluates automated system error reports in order to develop graphic presentations which provide constructive feedback for improvement to the appropriate source

Analyst, Operations Resume Examples & Samples

Ability to determine data needs and interpret data in preparing various required regulatory reports
Strong organizational skills and attention to detail (accuracy)
Proven ability to work independently and within the team, productively, under tight deadlines
Ability to effectively communicate with various areas/levels; strong orientation to customer service
Analyze daily deposit balances vs. securities collateral, and pledge efficiently. Utilize Key’s CMS (Collateral Management System) as a resource. Pledge securities on SunGard (FIS) database system, Intrader. Perform applicable security movements between custodians, such as FED, BONY, etc
Collateralize other products daily...other products include applicable Fed Agencies, Bankruptcy Accounts, Derivatives Contracts, and Sweep Repurchase Agreements
Prepare, review and submit periodic collateral-related regulatory reports to various states/agencies
Identify CMS database improvements needed and communicate business requirements to technology
Review all daily collateral unit work of co-workers-security movements and Intrader pledges
Reconcile the Intrader database records to custodial where-held records. Resolve any differences
Respond in a positive and timely manner to requests from customers, auditors, associates, LOB’s, etc
Support new Intrader releases and projects. Maintain updated written process procedures/workflows

Data Analyst, Operations Resume Examples & Samples

Own/create reports and analyses for key processes in the inbound/outbound operations
Analyze inventory life cycle data, including utilization, deactivation, reactivation, lifetime value and profitability and drive actionable changes to buying and operational processes
Proactively identify inefficiencies in our operations workflow; run optimization models, then collaborate with operations team to continuously improve
Evolve to become a key influencer of operations and inventory strategies
Bachelor’s degree in Mathematics, Statistics, Operations Research or other quantitative field
At least 2 years of related experience in ecommerce or business with warehouse operations
Extensive experience using SQL
Experience with scripting language, such as Perl, Python or R, is a plus, but not required
Experience with Tableau (or similar data visualization tools)
Curiosity and drive are essential - as well as willingness to embrace uncertainty, looser operating structure and ability to dive deep into hard business problems

Analyst, Operations Analytics Resume Examples & Samples

Systematically plan orders for 2-4 departments
Act as a liaison between the 2 business groups (warehouse operations and customer operations)
Monitor order flow throughout the day and report status to leadership
Work hand-in-hand with department supervisors to ensure adequate pace is maintained throughout the day
Ability to multi-task with phone calls, emails, and interoffice communication tools
Applies basic concepts, principles, and technical capabilities to perform routine tasks
Works on projects of limited scope and complexity
Follows established procedures to resolve readily identifiable technical problems
Works under direct supervision and receives detailed instructions
Develops competence by performing structured work assignments

Analyst, Operations Excellence Resume Examples & Samples

This person will act as the main Operations interface to Key Customers
Responsible for problem solving critical issues, implementing change, Standardization, process controls in an effort to ensure all UTAS performance targets are met; for all key customers
Manage Key Customer Scorecards
Prepare status updates on all critical issues impacting plant site deliveries – Delivered to UTAS Sr. Leadership
Chair a cross-functional team comprised of Operations Site Leads, Program Managers and Supply Chain personnel
Customer and internal cross-functional relationship management is very important in this role
BA/BS degree with 4–7+ years experience or a MA/MS degree with 2–5+ years experience
Knowledge/Experience in the areas of supply chain and manufacturing operations is the key to success for this position. Job requires extensive customer interface including presentation of delivery recovery plans and day-to-day status of hardware position in the value chain. Customer and internal cross-functional relationship management is very important to this role
Experience in use of Microsoft Office Applications, presentation skills, and the ability to work under pressure are key requirements of this position

Senior Analyst, Operations Analytics Resume Examples & Samples

Bachelor degree, or equivalent experience
Understanding PDMA/Prescription Drug Marketing Act and the federal regulations that we must comply too
Understanding the Samples Management System functionality
Supporting Customer Service staff on Sample Management system issues and PDMA compliance questions
Testing new functionality installed on Sample Management system
Testing of new client PDMA programs implemented on Sample Management system
Liaison between business and IT to resolve issues within the Sample Management system
Identifies possbile solutions to a variety of technical problems and takes actions to resolve
Applies judgment within defined parameters
Receives general guidance may receive more detailed instruction on new projects
Work reviewed for sound reasoning and accuracy

Senior Analyst, Operations Resume Examples & Samples

Support the daily operations and activities for content and data management solutions for the Warner Bros. supply chain ensuring timely and consistent service delivery including scheduled and ad hoc deliveries, appropriate system response times and acceptable system availability
Manage and oversee the activities of 3rd party resources as appropriate. Provide input to the demand planning process, and lead the change management board for select systems
Create periodic and ad hoc reporting. Coordinate and review the reporting provided by 3rd party partners
Create and curate the WB knowledge base for select systems
Manage the relationship and expectations of internal and external clients. Capture and document requirements for systems needs and enhancements for identified systems. Lead User Acceptance testing as required
Participate in system projects and implementation and other duties as assigned

Analyst, / Operations Resume Examples & Samples

Develop training programs in the proficient use of applicable software applications and mainframe systems used in department operations
Actively participate in the development and implementation of new software applications
Develop and apply written and verbal communication skills and demonstrate professional communication skills in such areas as formal presentations, interdepartmental memos, letters, etc
Apply a working knowledge of all departmental systems, policies and procedures as it relates to the work area and to the supervision of departmental employees
Actively participate in management discussions which affect Non-exempt work groups, department policies, and operational processes
Apply and demonstrate positive employee relations skills
Develop training techniques by preparing and delivering monthly training sessions
Analyze quality control data and make recommendations
Compile code compliance data for the preparation of daily reports
Compile data for the creation of monthly reports
Assemble project requests detailing proposed work cost and timeframes
Administer code compliance training to department employees
Provide support to management, including preparation of special projects
Utilize project planning and monitoring methods to ensure timely completion of assigned projects
Research and analyze data for special project assignments
Prepare reports and make supported recommendations to management
Recommend policies and procedural changes to management
Ensure completion of department surveys and report results
Analyze and adjust operational areas to accommodate growth
Analyze and recommend solutions to audit discrepancies
May develop and implement interview matrix revisions
May test and interview applicants
Assist with and/or administer training of department personnel in the utilization of systems, policies and procedures
Assist with budget preparation
Provide incident documentation compliant with Company policies and procedures
Assist in monitoring departmental budget
Provide technical supervision for the construction, modification and maintenance of gas facilities
Review construction plans to determine if design, cost estimates, safety and compliance considerations are adequate
Perform related duties and responsibilities as assigned
Regular and predictable attendance is a condition of employment and is an essential function of the job

Analyst, Operations Resume Examples & Samples

Demonstrate support and behavior consistent with the Operational Balance & Control group culture
Have experience and a strong understanding of accounting principles
Have a strong understanding of accounting reconciliations
Proactively identify and implement areas of improvement in all aspects of current functions
Ability to learn a process or function and then transition the same process or function over to the offshore accounting team
Independently contribute on various OB&C projects
Independently complete testing of corporate and department projects
Ability to accurately complete testing of the Third Party Accounting teams functions
Act as a business analyst with the Third Party systems
Participate in the development of Third Party Accounting applications
Assist in testing and implementing enhancements as needed; such as, system updates, conversions, consolidations, support of new or changed products, etc
Advanced verbal and written communication skills are essential
Successfully manage medium size initiatives involving Operational Balance and Control teams
Represent OB&C through collaboration with other support groups and production areas in support of projects to successfully deliver products and services to clients on time and on budget with high level of quality
All project deliverables are completed within established timeframes relative to area of responsibility
Working in a high performance, fast paced environment. Willingness to learn all aspects of Operational Balance and Control both business/process and systems
Support teams in review of and response to Audit findings as needed
1st level Production Support of the OB&C offshore team
Resolution of various production issues
Completion of quality review/testing of related offshore team accounts/functions
Auditing

Analyst, Operations Resume Examples & Samples

Maintains and administers various computer networks and related technology environments including computer hardware, systems software, applications software, and all configurations
Performs disaster recovery operations
Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems, and replace defective components when necessary
Plans, coordinates, and implements network security measures to protect data, software, and hardware
Configures, monitors, and maintain applications and virus protection software
Ensures the performance of computer systems and networks, and to coordinate computer network access and use
Designs, configures, and tests computer hardware, networking software and operating system software
Monitors network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future
Confers with end users regarding resolution of existing system problems
Bachelors Degree in Computer Science or equivalent
3+ years experience in computer networks and related technology environments including computer hardware, systems software, or applications software
Intermediate experience gathering business requirements for IT projects
Intermediate experience with network, telecom, or web systems
Must have the ability to work in a fast pace environment and react to situations as they arise in the appropriate manner
Ability to analyze and resolve issues via telephone
Ability to work independently or in a team environment and effectively meet project deliverables on time
Must be dependable, punctual, and reliable
Certification in A+
Preferred Certifications

Systems Analyst, Operations Resume Examples & Samples

Provide application support/planning in the areas of fact-finding, installation, testing and follow-up for the development of new and upgraded application software
Provide maintenance and support of the Field Operations applications including meter reading, electronic service orders, asset management and GIS
Document user manuals and program descriptions to reflect program changes, additions, etc
Train the users accordingly on all aspects of the software
Query CIS System to update/improve meter reading data
Performs miscellaneous operational duties as needed (ie. Reports, queries, helpdesk requests)
Participate in the design and maintenance of meter reading application data bases
Provide interim reports to IT management on status of current projects
4 year degree in Information Technology / Computer Science / Business Management or 2 year degree with equivalent work related experience
2 years of experience with SQL scripts
SQL database experience (preferred)
Help Desk experience (desired)

Analyst, Operations Resume Examples & Samples

Performs business analysis for lending systems in Loan Services; applications include mainframe, PC, distributed systems, databases, and/or web-based applications
Provides ongoing production support for Loan Services’ loan applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures
Provides subject matter expertise, business analysis and support for small to large scale projects, including but not limited to analyzing and defining business requirements, identifying and resolving project issues, testing, implementing and supporting installations
Acts as system consultant to Process Areas and Lines of Business relative to new products and initiatives
Translates business needs and requirements to Technology partners; translates technical material to the Loan Services Process Areas and Lines of Business
Maintains knowledge and expertise in Loan Services processes, supporting applications, and their interfaces
Builds relationships and communicates effectively with the Loan Services Process Areas, Lines of Business, Key Technology, Vendors and other Support Partners
Bachelor’s degree in Business/related field or equivalent work experience
Demonstrated technology/systems aptitude
Excellent organization skills including the proven ability to plan, schedule, coordinate and implement initiatives
2 years lending system experience
Knowledge of Loan Services workflow and practices
Knowledge of lending systems, i.e., ACAPS, ALS, CACS/CAS, KeyView Deluxe, CLS, Dealer FloorPlan, Loan IQ
Six Sigma certification or experience
Demonstrated critical thinking and problem solving skills
Effective at learning about business processes and translating that into how systems can benefit the business. Keen ability to grasp new concepts and processes
Proven ability to take initiative in a changing environment
Demonstrates behavior consistent with Key Technology & Operations culture and Key Values
On the job

Product Analyst Operations & Analytics Resume Examples & Samples

Perform analysis, trending and reporting of key performance indicators to provide insights on how our products perform
Create and maintain relevant dashboards to be leveraged by the product team to drive decision making
Collaborate closely with the centralized data and insights team to gain a deeper understanding of the data
Develop segmentation strategies, leveraging insights gained from various analytics tools
Use analytical skills and strategic perspective to identify trends & recommend solutions that will help improve the user experience
Utilize the Omniture Reporting Suite to report on and analyze key metrics aimed at understanding and optimizing site design and content
Track and monitor the health of the overall product portfolio including budget and delivery
Agile Practices
Emerging Technologies
Adaptive Communication
Strategy Formulation

Assoc Analyst, Operations, Custody Resume Examples & Samples

Project Experience – handling department projects including creation of new workflows, developing test scripts, performing QA, defect management and User Acceptance Testing as well as oversight of all project deliverables
Statistical Reporting – Analyst will build and deliver required department project reports that consist of daily, weekly, monthly and ad hoc requests
Write/Update Custody department procedures, update forms, and monitor all Custody related resources on Branchnet to ensure they are kept up to date
Bachelor's degree preferred with at least three to five years related to Operations experience
Project experience within an Operational environment preferred
Highly analytical with excellent research skills
Ability to multitask with good time management skills
Ability to operate with minimal to no supervision

Senior Analyst Operations Performance Statistics Resume Examples & Samples

Support strategic direction for enterprise-wide ops performance information solutions
Design, develop, and maintain the Ops. performance reporting systems and dashboards to track and visualize performance in the form of graphs, charts, tables and scorecards
Analyze airline operations by developing, maintaining, and enhancing statistical and business models
Develop and produce web-based dashboards/reports and PowerPoint presentations on operational performance for distribution to Senior management and company-wide
Automate reporting capabilities and data extraction methods to build in process efficiencies that minimize manual analyses
Interact with IT in development of data marts to address the various evolving business requirements
Act as an owner of airline performance data, serving as main contact point for operational data requests and statistical analyses
Complete and coordinate with multiple departments on a variety of reporting requirements, product deployment and ad-hoc data needs
Undergraduate with 2 years’ experience or Master’s Degree in Computer Science, MIS or other related quantitative field
Software development experience using JAVA, C/C++, C#, VB/ VBA, ASP, HTML5 and/or Tableau
Proficiency with databases (SQL server, Oracle, Teradata) other than Microsoft Access
Developing scripts, expertise in extracting and manipulating extremely large data sets
Demonstrated proficiency with advanced SQL techniques preferred
Experience with process automation using software tools (VBA, forms, macros, scheduler), data extraction tools (SQL, SAS), database management systems, and web development
Experience in developing user interfaces that interact with multiple platforms preferred
Advanced aptitude in problem-solving, including the ability to logically structure an appropriate analytical framework pertaining to financial and operational issues preferred
Demonstrated ability to perform both independently and as a team member, handle multiple assignments, complete projects on time, perform under pressure, and respond to changing priorities
Some proficiency in specific mainframe systems preferred
The schedule requires flexibility. Must be willing to work whatever schedule is required even if it extends outside of typical business hours

Senior Analyst, Operations FP&A Resume Examples & Samples

Providing guidance to the plant sites in terms of financial planning and forecasting
Analyzing actual results and forecasts to identify opportunities for EBIT and Cashflow growth for the business
Presents business results, plans and recommendations to ES Senior Leadership
Budgeting and deep analysis on Operations Cost per Hour, Capex and Inventory for 20+ global operations sites
Build tools to assist worldwide operations sites with productivity, cost, inventory and investment analysis
Rack and report on product savings
Coordinate annual Capex waterline process
Interface with Sales, Inventory and Ops Planning (SIOP) teams on Inventory metrics; identify opportunities for turnover and velocity improvement through the shops
5+ years of professional experience in financial setting
Ideal candidate will have an awareness of UTC process and policies, ACE, US GAAP, and operations finance
SAP experience highly recommended
Microsoft Office skills with emphasis on Excel, PowerPoint and Word
Clear and effective communication, both written and verbal to ensure understanding of complex concepts
Success orientated individual comfortable in matrixed organization with competing priorities

Analyst, Operations Analytics Resume Examples & Samples

Responsible for researching, verifying and entering information from a variety of sources into a computer database
Interacts with internal customers throughout the business to provide information and strengthen partnerships
Ensures standards are met for production volume, accuracy and completeness

Analyst, Operations Risk Management Resume Examples & Samples

Three or more years of control/risk management experience is required. Control experience includes, but is not limited to: auditing, compliance, operations management, information technology or operational risk management. Risk / Audit experience in a large financial institution is strongly preferred
Ability to demonstrate a high degree of initiative, curiosity, with an eagerness to learn
Strong analytical skills including the ability to think critically and logically; creative problem solving and excellent decision-making skills
Ability to perform root cause analysis, identify trends and recommend corrective course of action
Strong conceptual and practical understanding of operational risk management
General knowledge of Sarbanes-Oxley 404 preferred
Ability to assist with the implementation of standards, processes and reporting for the operational risk management framework
Good relationship management skills with ability to partner and build professional relationships in a cross-functional environment
Excellent communication, presentation and facilitation skills
Strong project management experience with the ability to interact and work effectively with multiple functional areas
Occasional travel may be required to alternate Prudential locations

Lead Analyst, Operations Resume Examples & Samples

High proficiency in problem-solving
Ability to influence others without having direct authority
Experience in consulting, process improvement, project management, quality management or organizational development
Experience in leading teams with responsibility for outcomes
Proven ability to achieve results
Six Sigma certification an advantage

Analyst Operations Principal Resume Examples & Samples

Establishes and is responsible for budgeting and departmental task priorities for Operations Analysts and Associate Analysts
Reviews and analyzes schedule and budget performance and inventory status
Coordinates manufacturing/material budget changes
Reviews/analyzes manufacturing processes and recommends improvements
Creates procedures to document new or revised systems and/or processes
Participates in cross-functional total quality management/continuous process improvement teams
Mentors Operations Analyst in complex duties and requirements and education of Associate Operations Analysts
Develops complex understanding of material or labor estimating practices
Supports complex cost proposals and analyses under general supervision

Senior Analyst, Operations Resume Examples & Samples

MBA or Master’s degree in Statistics, Mathematics, Finance, Economics, or related discipline, or equivalent professional experience
4-6 years of experience in business analysis, financial analysis, management consulting, or a related role that involved analyzing large data sets to draw out actionable insights
Familiarity with business intelligence software (e.g. MicroStrategy, Tableau, SQL) and/or statistical software (e.g. R, SAS)
Advanced Excel and PowerPoint skills
Working knowledge of basic statistical concepts
Strong time management and organizational skills; demonstrated ability to meet established deadlines. Ability to adapt in a dynamic environment where tight deadlines and changing priorities are not uncommon
Experience building dashboards using a business intelligence tool
Working knowledge of restaurant operations and key performance indicators

Analyst, Operations Resume Examples & Samples

ADA Essential Functions
Bachelor’s Degree in Healthcare Administration, Business, Finance or related field, required
Prior related experience, preferred
Project management, interpersonal and communication skills

Senior Analyst Operations Resume Examples & Samples

Performs administrative and technical professional work
Bachelor's Degree in Business Administration, Health Care Administration or related field, required
Minimum of three (3) years related work experience, preferably in Health Care Administration, required
Excellent communication and reasoning skills. Ability to multi-task and exercise sound judgment
Proficiency in Excel, required

Associate Analyst, Operations Resume Examples & Samples

Required mastered skills: MS-Excel, MS-PowerPoint, SQL, and database mining knowledge
Preferred skills: VBA, Python, R, C++, Tableau, MS-Access
Manages multiple projects at once while ensuring deadlines are met and data output is accurate
Utilizes macro skills to build scalable processes and drive automation of daily tasks
Ensures integrity and efficiency of reports and data
Proven experience leading data driven projects from definition through interpretation and execution stages

Analyst, / Operations Resume Examples & Samples

Work with leadership team to identify and prioritize the department’s biggest challenges and key strategic opportunities in the areas of workflow, compliance, training tracking, budget, innovation, quality, data analytics, communication, public outreach, and strategic planning
Identify opportunities for process improvement and measure the impact of initiatives to make noticeable improvements based on impact and feedback
Develop training programs in the proficient use of applicable software applications and participate/support in the development and implementation of new software applications
Partner with leadership team and cross-functional stakeholders to frequently communicate requirements, status, and escalate and resolve issues as appropriate
Prepare, present, and compile various data/analytical reports as required

Analyst Operations Resume Examples & Samples

Conceptualizes selling messages into compelling art
Designs all graphics and art to meet the requirements of a proposal
Manages all graphics, artwork, and color palette associates with the proposal and secure proposal artifacts
Ensures ability to handle travel requirements
Bachelor’s degree in Graphic Design or related discipline
Experience as a graphic designer
Experience as a graphic designer and desktop publisher working in MS Work, PowerPoint and other Microsoft Office products specific to Microsoft PC Minimum of 3 years’ professional experience with all of the following
Adobe Creative Cloud Photoshop
Adobe Illustrator
Adobe InDesign
Adobe Acrobat
Experience with proposal response development
Advanced command of the English language
Ability to effectively communication with senior management
Ability to work under pressure in a fast paced, deadline driven environment
Excellent leadership, communication (written and oral) and interpersonal skills

Senior Analyst, Operations Resume Examples & Samples

Operations and service delivery tasks across the Hosted Infrastructure Platforms (HIP) on/off premise
Incident, problem, change, configuration, asset management and event / alerting via the automated services and tools provided by HIP
Compliance and governance activities
Operational forums and consultation with application support teams
Day to day operational email and phone support to the support mailbox
Uplift of platform for platform vendor requirements

Analyst, Operations, New Accounts Resume Examples & Samples

Working with staff within BDSS departmental units to identify and understand all automated processes (macros),reports and controls to be able to test them regularly to ensure they operate effectively
Develop reports and procedures to audit critical processes and to confirm data integrity
Coordinate, execute user testing and audit test results to ensure features are built as required
Demonstrate Analytical thinking and creativity. Be a subject matter expert and ask the right questions to "connect the dots" across a broad array of topics
Bachelor Degree Preferred

Senior Analyst, Operations Resume Examples & Samples

Analyze and gather current and historical operational and financial data, with the goal of delivering actionable recommendations for improvement to operations
Advise decision makers on the appropriate courses of action, develop appropriate communication plans and documentation
Researching and troubleshooting problems utilizing variance analysis
Documenting process flows and creating procedure manuals for the functions performed
Document project lifecycle documentation, including success measurements and tracking
Develop financial modeling or other business modeling, including return on investment calculations
Contributing to the development of re-engineering methods to improve processes, reduce risks, increase controls and/or increase customer satisfaction
Sharing knowledge of processes and systems with new analysts
Interface with key executives and physician leaders, and liaise with corporate and operational departments on various operational issues
Bachelor’s Degree in Finance, Accounting or other business related major
5+ years of experience in financial or operational analysis and budgeting

Associate Analyst, Operations Resume Examples & Samples

The Essential function of this position is to process and research retirement plan compensation within the plan pay period. Work collectively with the Platform Analyst team to fulfill RP related Advisor inquires, service level agreements, research across multiple parties, and troubleshoot processing errors. Work with RP Leadership to manage the ongoing projects and key initiatives of LPL-RP. This Position achieves operational objectives by contributing information and recommendations for implementing production, productivity and quality standards; resolving problems; identifying trends; escalating issues / needs and putting forward recommendations that will have the greatest impact on the Department and Organization, 50%
Address all RP Business related communications within RP Compensation general electronic mailbox, 30%
Identify priorities and organizational needs in collaboration with management to monitor results and assist Platform Management team in fulfilling the Department objectives, 10%
Partner with RP consultants to respond to and resolve complex issues relating to RP compensation 5%
Develop working knowledge of designated list of RK Providers assigned as well as associated plans to further assist LPL RP focused advisors as needed, 5%
Demonstrates business maturity; strong verbal and written communication skills
Strong time management skills and a proven ability to follow tasks through to completion
Ability to navigate strategic internal relationships across various LPL Departments
Strong meeting facilitation and presentation skills
Strong business judgment, problem solving
Ability to be consultative in approach; diplomatic
Strong team builder, inclusive by nature
2-3 years’ experience with specialized retirement plan expertise in order to help navigate various groups inside LPL as well as work with outside vendors, technology firms, advisors, etc

Analyst, / Operations Resume Examples & Samples

Prepare and maintain department or division operating and capital budgets and supporting information in compliance with prescribed policies and procedures
Conduct complex financial analysis and prepare reports
Analyze and interpret budget variances
Coordinate and liaison with government agencies for capital recovery
Prepare responses to data requests for internal and external parties
Coordinate and liaison with Corporate Budget Department on all budget related issues including system improvements and security, communications, troubleshooting, etc
Provide guidance to operating units to develop annual budgets
Provide division or department training and support in budget systems, budget reports and budgeting process
Conduct accounting and financial work assignments in compliance with all corporate standard practices as well as contractual and legal requirements (e.g., contract terms, tariff provisions, state laws, Internal Revenue Service regulations, Sarbanes Oxley requirements, U.S. Treasury, banking institutions, etc.)

Senior Analyst, Operations Resume Examples & Samples

Solution various levels of business issues that arise in the Service, Trading, and Operations area with your primary focus being how they relate to our Direct Business and New Accounts environment
Comfortable with both oral and written communication skills as well as communicating both in person, via video and virtually
Ability to work with the business to understand and author business requirements, decision tables and process flows for various types of projects. This would include the responsibility of gathering, organizing and communicating specified requirements and data for purposes of developing or implementation business solutions
Independently create and execute a systematic approaches to solve problems using a variety of methods such as root cause and cost benefit analysis, 5 Why’s, as well as other business case and Lean methodologies
Author formal executive ready documents to articulate the approach as well as all stages of assessments and evaluations
Participate as a BA or PM as needed in several of the projects and process improvement initiatives included in the STO Business. Manages project or tasks with increasing size and complexity
Create ad hoc analyses for executive leadership to support decision making
Manage and execute projects that are analytical in nature
Support Project Managers with analysis as needed
Act as a BA for project needing assistance, recommendations, analyzing data, mapping processes, writing of PCR/BDR document. Act in the capacity of a SME by researching solutions within departments. Participate in larger size projects as SME and possibly PM
Create ad hoc analyses for executive leadership to support decision making (typically in Excel). Identify issues and ensure timely actions to mitigate, including escalating when necessary
Special Projects (Ad hoc query/analysis requests from Senior Management and project team) including leading projects that are analytical in nature. Frequently requires logical and analytical reasoning skills combined with seasoned judgment, creativity and ingenuity
Proficient at Excel, Word, Access, and PowerPoint
Visio is a plus
Experience mining data from multiple systems is a plus
BETA, Siebel, Documentum, ClientWorks experience is a plus, as well as familiarity with 3rd party vendor systems such as DST Vision and Smartdesk

Analyst, Operations Resume Examples & Samples

Intermediate knowledge of loan system interfaces and tables
Effective written and communication skills
Ability to make decisions and provide direction
Advanced knowledge of various system applications (i.e. MSA, CL3, LIQ, ALS, Hogan, etc.)
Advanced knowledge of accounting principles and compliance regulations
Intermediate knowledge of regulatory reporting requirements
Manage and complete the most complex projects
Provide support and serve as back up to the daily, weekly, and monthly reconciliation’s for a variety of general ledger and internal DDA accounts
Lead the training efforts for the entire team
Assist in the identification and resolution of all reconciliation exceptions
Prepare regulatory reporting with minimal supervision
Document and update department procedures
Mentor other team members in their technical and functional development
Assist in coordinating department workflow activities

Analyst, Operations Resume Examples & Samples

Provide support to operational group managers and engineers in all stages of development and deliver analysis and presentation of data using knowledge of spreadsheets, databases and other software
Build, format, populate, expand, and maintain complex spreadsheets
Manipulate data between Excel, Access, and other relational databases and ensure integrity and portability of the data between applications
Interface with and support operational groups to insure data integrity
Generate high quality reports and presentations
Perform trend analysis, create probability distributions, make recommendations and take effective action within range of authority
Perform complex calculations and data interpretation to improve efficiency of processes
Create queries in database software and generate reports as needed
Import, enter and maintain operational data, create operational plots, forecast operational volumes, etc
Maintain and monitor operating expense data and perform trend analyses
Create databases, update budgets and strategic plans and perform analyses to explain variances as appropriate
This position requires a Bachelor's Degree, preferably in Computer Science, Mathematics, or related discipline. Candidates with two (2) or more years of relevant experience are preferred
Candidates who have experience in a Business Analyst, Operations Analyst, or Data Management role are highly preferred
Candidates with oil and gas experience are preferred
Proficient use of MS Office products (Excel, Word, PowerPoint, Access) is required. Proficiency in SQL, Qlikview, Spotfire, ARIES or Oracle is a plus
Ability to program in Visual Basic or other Windows type applications is a plus
A high level of accuracy and attention to detail is critical
Candidates must be able to perform in a fast-paced environment, handle multiple tasks and efficiently prioritize work to meet deadlines with minimal supervision
Ability to interface with various levels of employees throughout the organization to help solve data issues and data portability between applications is required

Analyst, Operations Resume Examples & Samples

Owns all Ocean Air Freight requests/process and decisions for US Export business
Provide single-point accountability and leadership for all Ocean/Air Freight of export business including Carriers, Freight Forwarders and Internal Global Freight Organizations
Manages the risks associated with volatility of both costs and the ever-changing ocean transportation landscape
Liaison for the Export Zones and US Supply Chain activities
Works cross-functionally to resolve all Customer Service / Documentation issues and ensure delivery of products and our commitments to Zones
Manages processes by placing value on discipline in execution of standard work, bias for action in delivery of KPI’s, and cross-functional collaboration
Creates an environment of continuous improvement with emphasis placed on building a culture of personal ownership
Minimum 2-3 years Export Ocean Freight Experience
Bachelor of Science or equivalent required - preferably in supply chain, operations or related discipline
Strong understanding of Export Supply Chain
Possesses strong cross-functional leadership capability
Succeeds at influencing a wide spectrum of stakeholders
The ability to lead a continuous improvement mindset

Analyst, Operations Resume Examples & Samples

Imaging, Staging, Configuration and Preparation for Shipping of Store Systems Hardware
Liaising with third party vendors to request and then coordinate delivery of Store Systems Hardware to meet scheduled installs
Preparation of boxing solutions to facilitate the return of Store Systems Equipment in situations such as Store Closings
Testing and repairing of POS equipment for redeployment
Recovering files from defective PC's where appropriate and posting them for processing
Addressing Support Work Orders and preparing replacement equipment for shipping to the field
Low Level repair of defective PC's and peripheral devices returned from the field
Arranging Warranty Repairs and tracking the movement of these units where appropriate
Tracking the movement of Store Systems Hardware
Counting and reconciling hardware through monthly inventory process
Associate Degree in Computer Science or equivalent
2+ years experience with Windows based OS, PC re-imaging
1+ years experience with PC and laptop hardware
Intermediate knowledge of PC desktop support
Intermediate knowledge of local and network printer support
Basic knowledge of Networking and Windows based servers
Basic knowledge of ticket based tracking system
Ability to work with minimal supervision in a high paced environment

Senior Analyst, Operations Innovation Resume Examples & Samples

Written & Oral Communication
Travel: 10%-25% travel may be required
2-4 years of experience in consulting, investment banking or corporate strategy role preferred

Analyst, Operations Resume Examples & Samples

Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert)
Assists in driving metrics of the team
Monitor closure of service levels regularly
Ensure prompt escalations to Team Captain
Supervise team in the absence of the Team Captain
Monitor performance and quality scores of teams
Take production calls as well as escalated calls

Senior Analyst, Operations Resume Examples & Samples

Analyze historical and projected financial and operational information, with the goal of delivering actionable recommendations for improvement to operations
Lead the monthly financial review process, at the practice level with local leaders
Proforma development, financial modeling, valuation analysis, and other complex business modeling
Continuous improvement of financial reporting, budgeting, and modeling processes
Ownership of the budget process; including development and management of the budget project plan, coordination of resources, timelines, integrity of data, and the budget presentation to the Region
Interface with key executives and physician leaders, and liaise with operating locations on various financial and operational issues
Prepare variance analysis in preparation for financial reviews with operating locations
Undergraduate degree in business, engineering, or other analytical field; advanced degree preferred but not required
4-7 years of related experience; healthcare experience not required
Structured thinking
Familiarity with Business Intelligence software (Cognos, Hyperion, Business Objects, etc)
Familiarity with large scale ERP or G/L package (SAP, Oracle, Microsoft, etc)

Analyst, / Operations Resume Examples & Samples

Compile code compliance data for the preparation of daily, weekly, monthly and annual reports
Perform operations system database comparisons, analyze results and implement necessary changes. Write and update process improvements to ensure compliance between databases
Create process flow charts of division and department procedures

Analyst Operations Resume Examples & Samples

Ability to thrive in a fast paced environment
Strong organizational skills and ability to manage many in-flight deliverables at once on tight deadlines
Self-starter and able to work independently and as a team player
Ability to compile, interpret and analyze data
Good judgment and problem solving skills
Outstanding capabilities in Microsoft Excel and PowerPoint for data analysis and presentations to represent business results and opportunities
Comfort working alongside senior management

Analyst, Operations Resume Examples & Samples

Support manager/or AVP on multiple and possibly overlapping projects
Transaction accounting to analyze firm wide investment activity exceptions for proper posting into one or more portfolio accounting systems
Review and validate performance figures then resolve any resulting discrepancies
Field occasional escalations from internal sources in need of understandable yet highly technical explanations
Identification of defects through user acceptance testing
Root cause analysis of production and test environment issues
Ability to identify patterns in data and activity then apply multiple parameter filters through MS Access, SQL Studio and various proprietary applications
Expand parameter filters to larger data sets for further analysis across the firm
Parameter refinement
Trend analysis
Summary report creation that will used to make strategic management decisions
Solution implementation with management direction
Bachelor’s degree in Business, Finance, Economics or similar
2+ years in the brokerage and financial services industry
Strong understanding of managing investment performance data
Understanding of time-weighted and money-weighted performance calculations and the purpose of each in a portfolio reporting environment
Strong knowledge of advisory accounts including centrally managed platforms
Knowledgeable in portfolio and investment sleeve transaction accounting and reconciliation
Knowledgeable in a wide range of investments, including but not limited to; mutual funds, fixed income products, options, common stocks and annuities
Highly advanced skills with Access and SQL development to support extremely complicated applications with complete end to end control of the software development lifecycle
Project coordination experience desired
Working knowledge of Word, Outlook, Visio and PowerPoint
Strong analytical and problem solving skills with a keen attention to detail
Ability to perform under pressure
VBA development experience a plus

ILS Analyst / Operations Resume Examples & Samples

Enter (cat bond) trades in the trading system ("Avaloq"), ensure proper settlement with counterparties and mid-office, establish trade documentation
Support the currency hedging process (establish hedge amounts, check with portfolio management team, ensure proper settlement)
Check and manage cash accounts of funds / mandates and execute cash transfers between accounts
Work with the proprietary portfolio management systems (enter trades, reconcile valuation statements, establish performance estimates for funds & mandates)

Business Process Analyst Operations Resume Examples & Samples

Define, validate, implement, optimize and document processes in Operations with strong link toward planning department
Introduce, organizing and follow-up the implementation of required improvements in SAP with regards to the operational process
Lead or support improvement projects within the operations team & act as expert in planning & related processes
Plan, coordinate and lead analysis and definition for new project/process (improvements)
Define and/or document processes (lay-out, tools, process steps, timings, control plan, KPI, etc.)
Use project management techniques to stick to deadlines, scope and quality of implementation. Organize, take part and/or report in project/process improvement meetings, issues and next steps
Anticipate and mitigate any risks potentially impacting the successful project/process delivery

Analyst, Operations Resume Examples & Samples

Knowledge in Salesforce and Zendesk is a plus
Understand how to read log files for both Windows and macOS
Experience with OSX, Windows, Android and iOS

Senior Analyst, Operations Analytics Resume Examples & Samples

Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
May contribute to the development of policies and procedures
Provides training and support to hospital personnel on best practices on business processes and program performance
Works on complex projects of large scope
Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
Completes work independently receives general guidance on new projects
Work reviewed for purpose of meeting objectives
May act as a mentor to less experienced colleagues
Ability to travel up to 50% within the region
Proven customer service experience
Consulting experience is a plus, but not required
Hospital pharmacy experience is a plus, but not required
Knowledge of Automated Dispensing Cabinets is a plus, but not required
Works with business and technical teams to identify and define operational efficiencies through technology
Supports consulting team, prepares reports, and identifies opportunities to increase program utilization
Identifies possible solutions to a variety of technical problems and takes actions to resolve

Analyst, Operations Resume Examples & Samples

O&M budget performance (actual versus plan with variance explanations)
Capital budget performance (actual versus plan)
Annual budget preparations (Hyperion)
System availability (downtime)
Employee performance (overtime, days off, etc.)
Incident tracking (safety, environmental, regulatory, compliance)
System performance (throughput)
Management information will be in the form of monthly, quarterly, and annual reports to corporate and field management
Special projects and reports
A high school or G.E.D. equivalent is required
A minimum of an Associate's degree in Accounting, Business, Finance, or commensurate work experience is preferred
A Bachelor's degree in Accounting, Business, or Finance is preferred
A minimum of 2-3 years financial analysis experience is required
Experience at an intermediate level in the following Microsoft applications: Word, Excel, PowerPoint, Access, Visio, Outlook, and Project are required
Midstream energy business (gathering and processing, pipeline, fractionation or storage) or related field is preferred
Ability to quickly learn new applications such as Oracle Financial, PI, and others
Ability to interpret, organize, chart, graph and present large amounts of data into useful management information
Self-starter and ability to work both independently and in groups

Analyst, Operations Resume Examples & Samples

Bachelor’s degree in Business (preferred Accounting, Finance or Economics) or equivalent work experience
Ability to write Cognos Reports
Proficient in Microsoft Excel: v-lookups (index match), if statements, pivot tables, modeling, data organization, and report generation (knowledge of Visual Basic is a plus!)
Knowledge of investment performance concepts including calculation, attribution, risk statistics and GIPS
Experience in release testing
Analytical Skills (Must strive for efficiency and be willing to tackle issues from different angles)
Effective time management skills and strong attention to detail
Strong organizational skills and ability to work well under pressure and with deadlines
Ability to work collaboratively in a team environment or independently
Knowledge of accounting principals
Theoretical understanding of securities and how their processing impacts performance
Knowledge of Global Plus Custody System
Strong communication skills, both written and oral
Positive and professional attitude

Associate Analyst, Operations Resume Examples & Samples

Master’s degree in supply chain, business, engineering, mathematics, operations research, statistics, or STEM related fields
Required experience: 1+ years of experience in supply chain, logistics, or in a business analyst capacity
Preferred experience: 2+ years of data management experience, including query development, root-cause analysis, and dashboard optimization

100

Associate Analyst, Operations Resume Examples & Samples

Bachelors degree in supply chain, business, engineering, operations research, statistics, or STEM related fields
Required experience: 2+ years of experience in supply chain, logistics, or in a business analyst capacity
Effective communication skills to reach multiple levels of the organization,
Required mastered skills: MS-Excel, MS-PowerPoint, MS-Access, SQL and database mining knowledge
ECommerce experience a plus
Experience in Tableau, Visual Basic, and with advanced Macros a plus

101

Analyst, Operations Resume Examples & Samples

Experience in a role requiring the use of database tools (Teradata, SQL & Access) to query, research and troubleshoot issues. This includes Macro, Module and Visual Basic Programming experience
2+ years work experience that demonstrates proficiency with Microsoft Excel and Outlook. Including Pivot tables, Graph and Chart development, VLookUp, Macro and Visual Basic Programming experience
BS/MBA
Network Modeling and/or advanced analytics experience
Project/Program Management Experience

102

Analyst, Operations Resume Examples & Samples

Strong background in credit card acquisition and process
Manage and strengthen Client Relationship
Responsible for daily, weekly, monthly reporting to Clients as per their requirement
At least 2 years TL experience

103

IS Senior Analyst Operations Systems Resume Examples & Samples

Understand the business function and technical areas
Analyze and define information and technical needs
Formalize scope and deliverables
Lead/Execute the deployment and localization of the global IS system solutions
Lead/Execute the design, build and deployment of the local IS solutions
Provide maintenance and support for local and global IS system solutions
Adhere to relevant policies, procedures and standards in order to achieve quality and compliance of solution and services
Participate in/Lead projects up to $1M
May supervise consultants
College/University degree in Computer Sciences / Information Systems or Engineering / Business Administration with additional certificates, degrees or experience in IS
5 to 8 years in Information Services / Information Technology
Experience in pharma industry and/or medical devices manufacturing especially with production planning and MES/LES Systems
Experience in Computerized System Validation area

104

Analyst, Operations Resume Examples & Samples

In Sales Force, The ERT will need to be able to write clear and complete notes, and fill in all the fields with the required information for every case in which they handle
The ERT will need to communicate clearly and completely via email and Skype
The ERT will need to be able to read a customer’s email, decipher what needs to be done, and then answer all the customer’s questions clearly and completely
The ERT will need to be able to communicate with Fedex on shipping issues, claims, and intercepts. The ERT will need to understand how to submit orders for refunds, check the order to verify order amount and quantity of products received and check for charge backs. The ERT will need to understand promotion codes, how they work and how they are used
Meets KPIs of ACD time (metric to be defined); and a QA grade of at least 90% by adhering to the call handling process of gathering complete information, opening and closing spiels, customer service, enthusiastic and lively voice, English proficiency and first call resolution to provide quality customer service
Refers call replacements to Razer team for diagnostic purposes to insure immediate solutions/replacements are provided to customers
Attends trainings for product orientation and call handling skills to improve quality of customer service

105

Analyst, Operations Resume Examples & Samples

Personal handling of certain highly visible/strategic accounts
Handle escalation of issues from AR Reconciliation Analysts, customers, and other departments within SYNNEX, and will consult and/or escalate to Sr. Credit Manager if necessary
Handle emails and resolve issues submitted to the AR Recon Escalation mailbox
Review and approve debit / credit application requests according to established procedure and audit policy
Documentation and/or Review of China process work flow for accuracy as well as identify new task that will enhance production of Debit Review
Monitoring weekly performance reporting of team, ensuring SLA’s / KPI’s are met, and addressing any performance issues with the team
Ensure team workload distribution is appropriate for maximum performance
Develop and maintain strong relationships with team, peers, superiors, customers, and other departments

106

Analyst, Operations Omni Initiatives Resume Examples & Samples

Assists management with productivity measurement of operations by building and distributing accurate management reporting through Excel or similar applications
Participates in compiling information for store communication documents and best practice/training documents that assist stores in effectively executing Omni Initiatives activities both timely and accurately
Uses problem solving skills and performs ad-hoc data analysis to resolve issues in a timely-manner related to store workload, compliance, processing and/or shipping
Bachelor’s Degree in Business or equivalent experience required
1-2 years retail stores experience strongly preferred
Excellent written and verbal communication skills with ability to communicate with all levels of associates, including VP-level executives
Must be able to work independently with minimal supervision, identify efficiencies, and own projects
Ability to manage multiple tasks and effectively prioritize work to ensure all deadlines are adhered to
Able to make sound decisions and considers customer-first before making decisions
Strong attention to detail and excellent organizational skills
Proficient with Microsoft Excel, Word and PowerPoint

107

Senior Analyst Operations Quality Resume Examples & Samples

Drives next steps/direction of various business analysis and interpretation of consumer data from multiple sources
Disseminates accurate, meaningful and relevant consumer and production information, to all levels of management in a timely fashion including, but not limited to, Quality, R&D, Supply Chain and the manufacturing facilities and Sales/Logistics in order to identify consumer trends and determine root cause of consumer complaints
Acts as primary consumer response analyst for Supply Chain driven metric and initiative evaluations ensuring timeliness, accuracy and value-added contributions
Effectively utilizes and manages analysis and reporting activities of the third party supplier
Acts a resource for internal clients by establishing a strong rapport with and servicing interdepartmental teams
Participates and represents consumer's reaction on key strategic task forces, cross functional teams and business meetings as required or deemed necessary
Act as the primary conduit for communication to and from the Consumer Affairs in regards to Quality and Supply Chain initiatives which impact the consumer experience
Partners with the Consumer Affairs team for any cross functional projects
Acts as a primary consumer data reporting resource (Cognos) for Campbell North America manufacturing facilities including training/coaching plant end users, creating templates and building analysis capability
Acts as a primary plant data reporting resource (Digital Cockpit) for Quality, R&D, Supply Chain and the manufacturing facilities
Maintains master data and supports plant in data entry integrity
Must have minimum basic excel skills. Intermediate preferred
Experience in COGNOS reporting tools or other reporting software strongly preferred

108

Senior Analyst Operations Resume Examples & Samples

Support / manage the design and development of process solutions to meet the agreed business requirements including management information requirements and mitigation of risks (via appropriate controls / reconciliations) within the technology / process solutions
Help define improvements for the bank in terms of Products & Customer / Colleague experience
Ability to work across different lines of business in Barclays and interact with a spectrum of people
Ability to map business requirements to tools / technology stacks
Working familiarity with tools like SAP, Teradata, Mainframe, COGNOS & ServiceNow
Importing, cleaning, transforming, validating or modelling data with the purpose of understanding or making conclusions from the data for decision making purposes
Production of test deliverables based on agreed testing methodologies
Provision of business analysis skills
Production and review of functional and non-functional specifications
Contributing to the maintenance, production & delivery of Front Line Support Continuity& Integration Management plans and goals including branch processes
Providing data analysis to support the delivery of the strategy, propositions & plans in order to maximise the function’s knowledge & intelligence
Handling of data management request through ServiceNow portal – prioritizing, manage SLA, generate reports on capacity planning, utilization, overruns
Maintenance of mainframe data, customer dedupe management
Proactively developing the necessary knowledge & skills needed to achieve successful delivery & provide accurate & current information/data & appropriate support to customers & colleagues

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