Home Manager Resume Samples

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A Boehm

Adalberto

Boehm

7564 Stroman Crescent

Detroit

+1 (555) 929 4074

7564 Stroman Crescent

Detroit

Phone

p +1 (555) 929 4074

Experience Experience

Los Angeles, CA

Home Assistant Manager

Los Angeles, CA

Pacocha-Swaniawski

Los Angeles, CA

Home Assistant Manager

Set performance goals for the department and associates and empower associates to enhance performance
Commitment to providing customer service that makes both internal and external customers feel welcome, important and appreciated
Work to prevent and report robbery, theft or fraud
Promptly report all customer or associate accidents to management
Ensure all customer inquiries are resolved promptly and effectively in a positive and professional manner
Adhere to all company, local, state, and federal laws and guidelines
Reinforce safety programs by complying with safety procedures and identify or correcting unsafe conditions

Los Angeles, CA

Home & Electronics Assistant Manager

Los Angeles, CA

Purdy-Reichel

Los Angeles, CA

Home & Electronics Assistant Manager

Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
Ensure that the Home and Electronics departments meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
Work with associates to manage all common associate areas (i.e., break rooms and training areas) to make sure they are inviting in appearance and reflect “Our People Are Great” values
Maintain awareness of inventory/stocking conditions; note any discrepancies in inventory
Review pending resets; follow up to maintain accuracy
Coordinate/organize department merchandising; verify ads are in stock; implement and audit ads
Reinforce safety programs by complying with safety procedures and identify unsafe conditions

present

Philadelphia, PA

In Home Services Manager

Philadelphia, PA

Rice LLC

present

Philadelphia, PA

In Home Services Manager

present

Supervises the dispatch/routing processes, including service technician scheduling, service ticket logging and tracking, and customer issue resolution follow-up
Resolves escalated customer issues in a professional, helpful manner that strikes the proper balance between customer satisfaction and financial responsibility to the company
Follows up with customers to ensure satisfaction with services provided
Works closely with lead and new technicians to teach warehouse/store/in home service processes, as well as to teach major furniture repair on case goods, leather, synthetics and upholstery
Manages the processes for replacement parts ordering and damaged product disposal
Works closely with the Manufacturing, Quality and Warehouse organizations, to identify and resolve root cause merchandise issues
Recovers manufacturing defect product from the field and oversees onsite testing. Coordinates return to Manufacturing for further evaluation

Education Education

Bachelor’s Degree in Related Area Strongly Preferred

Webster University

Bachelor’s Degree in Related Area Strongly Preferred

Skills Skills

Strong knowledge of Lean and other Continuous Quality Improvement methodologies
Strong attention to detail, with ability to multitask
Ability to display professionalism at all times, even under stress
Strong problem solving and decision making skills, with ability to analyze data
Ability to adapt to changes in work environment and manage competing demands
Exceptional knowledge of field service repair systems and optimization
Skills in hand tool, power tool, digital camera, basic computer and office software (Microsoft Office) use
Strong skills in communication, relationship building and listening
Ability to accomplish goals through others
Ability to prioritize work activities and develop action plans

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15 Home Manager resume templates

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Home Loans Manager Resume Examples & Samples

Manage multiple sales offices within local markets and aim for a sales volume of $200MM+ annually and manage 15+ associates
Ability to attain CRE's strategy by recruiting strong Mortgage Loan Officers and coaching them to constantly improve production and performance, including improving customer satisfaction and cross selling other products
Primary responsibility is leading and managing and coaching and training of MLO's that work under the manager
Recruit, coach, mentor, and train the team of MLOs/MLAs
Drive the MLOs/MLAs team to execute and deliver performance against established goals for the sales office
Grow the business in the local market as defined by the Regional Sales Executive
Manage sales offices P&L based on financial guidelines, set by senior management, for the sales office
Manage pipeline for all originated loans through closing to ensure goals are met
Ensures the team staff activities are in compliance with regulations, policies, and guidelines set by the government and BAC

Mtg Rtl-home Loans Manager Resume Examples & Samples

Develop referral contacts for the local market
Communicate CRE Sales Strategy for the local market and big picture
Ability to resolve issues impacting the associates - personnel compensation, etc
Ensures exceptional customer experience by overseeing MLOS/MLAS mortgage loan process from origination to close
As required, provide on-going communication to customers and business partners

Home Loans Manager Resume Examples & Samples

Proven Management and Leadership skills
Mortgage structuring and knowledge
Strong Recruting Skills

Manager, Xfinity Home Deployments Device Resume Examples & Samples

Work with hardware and software development teams to ensure readiness to launch new Xfinity Home devices by verifying their quality in the TPS environment
Manage the end-to-end device test process including vendor, independent lab, QA, and soak testing
Devise soak test strategies for new and revised devices
Devise test cases and surveys for implementation during soak trials
Ensure device vendors document and execute a suite of test cases in their XH test environments
Identify, collect, and analyze metrics for each devise under soak, to include but not limited to: functionality, connectivity, power, usability, etc
Collect and analyze QA and trial feedback and provide input to vendors and deployment managers
Provide ongoing updates regarding soak status and issues to Senior Management and key stakeholders
Document best practices / lessons learned and drives continuous improvement of the TPS processes

Manager of Home Therapies Resume Examples & Samples

Experience in a healthcare marketing, sales or relationship building role
Experience in case management leadership role considered a plus
Dialysis experience preferred
Current CPR certification required (or certification obtained within 60 days of hire

Home Owners Association Manager Resume Examples & Samples

Lead and maintain the process of developing rental agreements that result in achieving owner investment objectives and profitability for all key stakeholders
Work in partnership and collaborate with housekeeping and maintenance to achieve operations efficiency and successful results for guest and owner satisfaction
Certified Manager of Community Associations preferred
Must be available to work, varied shifts and flexible schedules to include weekends and holidays

Senior Manager Home Propositions Resume Examples & Samples

Opportunity review and analysis
Alignment with key stakeholders
Achieving management buy in to the strategy
Implementation of the agreed strategy
Contributing to the overall yearly consumer marketing plan

Manager of Home Therapies Resume Examples & Samples

If a Registered Nurse, current license within state of employment required
If functioning as the Clinical Coordinator, minimum of 12 months clinical nursing experience and an additional six months' experience in each modality for which the nurse will provide training required
Minimum of two years healthcare management experience preferred
Other qualifications and combinations of skills may be considered at discretion of ROD and/or Divisional Vice President

Children s Home Manager Resume Examples & Samples

Manage the residential home on a day-to-day basis ensuring it is compliant in meeting all relevant legislative and contractual requirements, including the health and educational needs of young people
Liaise with other departments and external agencies to ensure that the young people receive appropriate plans, programmes and support in the home to aid their rehabilitation into the community and to meet contractual requirements
Coach, support and develop staff, including supervision, to maximise their performance and ensure high standards of care, values, ethical standards, equality and diversity, policies and procedures, legislation and contractual and inspection framework requirements are met
Assist in budget preparation and manage and control budgets to meet financial parameters
Interpret and implement changes in legislation relating to occupancy to ensure any enhanced requirements are met
Identify resourcing needs and the ongoing selection, training and development of staff to ensure service delivery is optimised and relevant standards are met
Engender a positive health and safety culture to meet and maintain recognition as a British Safety Council 5 star business unit
A professional social work qualification, QCF level 5 or working towards
Substantial managerial experience within a similar environment (at least 1 year supervisory in care setting)
2 years residential care experience
Experience of project/ work planning, monitoring and reviewing
Ability to use Word, Excel, PowerPoint & Outlook Email & Calendar

Senior Market Manager Home Solutions Resume Examples & Samples

Lead cross-functional teams to drive strategic initiatives
Work with business partners to develop marketing strategy, new consumer propositions, and to shape the home solutions product/services roadmap
Identify new opportunities to improve product appeal, target new market segments, increase revenue, and decrease churn based on competitive intelligence and customer needs
Work with cross-functional teams to test new opportunities including product packaging positioning in the market
Set-up governance and drive programs to maximize ROI from network investments working in close collaboration with network planning
Manage and develop a roadmap and associated plan for strategic initiatives and optimizing network investments, and execute on that plan
End to End ownership of the strategy cycle: Research->analysis->option development->option analysis->communication for decision-making
Lead senior level strategy and planning discussions within senior internal and external partners

Home Assistant Manager Resume Examples & Samples

Commitment to providing customer service that makes both internal and external customers feel welcome, important and appreciated
Responsible for being professional, displaying a positive attitude, and speaking highly of the company in the presence of customers
Ensure all customer inquiries are resolved promptly and effectively in a positive and professional manner
Monitor expense control
Adhere to all company, local, state, and federal laws and guidelines
Work to prevent and report robbery, theft or fraud
Practice preventative maintenance by proper inspection and repair of equipment
Reinforce safety programs by complying with safety procedures and identify or correcting unsafe conditions
Promptly report all customer or associate accidents to management
Prepare and submit seasonal critiques for sales and merchandise
Responsible for inventory accuracy and controls
Communicate on-going store special programs
Communicate information with department members that impact the department or job functions
Comply with the provisions and agreements set forth in the union contracts
Collaborate with management to schedule associates appropriately using scheduling tool
Set performance goals for the department and associates and empower associates to enhance performance
Ability to modify behavior in order to reach a goal or objective
Ability to be flexible
Cashier experience

LED Manager Home Renovation Services Resume Examples & Samples

Analyzes data and develops action plans to support sales and increase installation metrics
Manages programs and projects, making decisions based on data and analysis of the data
Develops strategies to improve operational processes and results
Experience in a matrix environment
Management Skills with a third party vendors
Knowledge of processes third party vendors and systems
Collaborative and influential management skills
Ability to lead project teams to solve unstructured problems
Strong computer and project management skills with an emphasis on data analysis
Customer, quality and sales driven
Proven ability to identify root causes and solve issues with a high sense of detail and urgency
Knowledge of Services, Business, Services Spec, Store POS, Siebol

In Home Services Manager Resume Examples & Samples

Leads 20-24 in home services technicians and one dispatcher/router in meeting and exceeding departmental goals and organizational key performance metrics. Ensures knowledgeable, courteous, high quality furniture repair with the goal of 85% first visit completion
Plans and prioritizes departmental work activities and develops daily action plans. Reviews service request volume to proactively anticipate technician resource needs. Creates and monitors in home service technician schedules and hours worked (road/off-road). Uses routing and mapping software to assess routing to maximize efficiency
Supervises the dispatch/routing processes, including service technician scheduling, service ticket logging and tracking, and customer issue resolution follow-up
Travels with in home service technicians as needed to assist with warranty, manufacture and damaged furniture and other customer issues. Inspects and assesses furniture to determine cause of damage, e.g., driver, manufacturing, customer abuse, etc. Maintains a visible presence at the repair site, personally interacting with customers and being in a position to positively impact the repair process and ensure the Ashley brand is properly represented
Resolves escalated customer issues in a professional, helpful manner that strikes the proper balance between customer satisfaction and financial responsibility to the company
Follows up with customers to ensure satisfaction with services provided
Works closely with lead and new technicians to teach warehouse/store/in home service processes, as well as to teach major furniture repair on case goods, leather, synthetics and upholstery
Manages the processes for replacement parts ordering and damaged product disposal
Works closely with the Manufacturing, Quality and Warehouse organizations, to identify and resolve root cause merchandise issues
Recovers manufacturing defect product from the field and oversees onsite testing. Coordinates return to Manufacturing for further evaluation
Compiles and analyzes service call root cause issues, such as manufacturing defect, delivery damage, customer perception, etc., communicating results to supervisor for further review
Analyzes daily operational reports to determine the department’s service results and performance trends; takes prompt corrective action to remedy significant variance
Participates in weekly operations and organizational performance review meetings
Recruits, develops and leads a technician team capable of supporting Ashley’s quality, customer service and business performance strategies. Ensures new associates are trained for their position. Delivers timely communication through regular management and team meetings. Maximizes associate performance by setting targets, providing coaching and feedback and using support mechanisms such as job shadowing and training. Takes corrective action when necessary. Creates an engaging, positive working environment; recognizes and rewards top performers
Oversees the inspection, cleaning, stocking and maintenance of service vehicles. Maintains accurate, daily company vehicle service and mechanical condition logs
Monitors controllable expenses such as utilities, maintenance, shrinkage and cash overage/shortage
Ensures compliance with standard operating procedures, including all safety policies and procedures as well as dress code and personal appearance standards
Uses Continuous Improvement tools to support improvement of safety, quality, productivity and cost metrics
Develops and maintains high levels of knowledge of all Ashley products and product lines
Demonstrates the company’s core and growth values in performance of all job functions
Minimum five years of experience in Manufacturing, Quality or related area
Proven results in diagnosing and repairing furniture to customer satisfaction
Demonstrated success in supervising technician teams
Exceptional knowledge of field service repair systems and optimization
Exceptional knowledge of furniture construction and repair techniques
Strong knowledge of Lean and other Continuous Quality Improvement methodologies
Strong skills in communication, relationship building and listening
Strong attention to detail, with ability to multitask
Strong problem solving and decision making skills, with ability to analyze data
Skills in hand tool, power tool, digital camera, basic computer and office software (Microsoft Office) use
Ability to adapt to changes in work environment and manage competing demands
Ability to accomplish goals through others
Ability to prioritize work activities and develop action plans
Ability to manage conflict and resolve situations that arise
Ability to display professionalism at all times, even under stress
Ability to demonstrate accuracy and thoroughness in work
Ability to communicate in Spanish, preferably
Other: responsible, reliable, punctual, friendly and energetic with a genuine desire to provide outstanding service

Home Therapies Market Manager Resume Examples & Samples

Responsible for the development of area strategic plans, goals and objectives ensuring alignment with those of the region, division and company. Implements, disseminates and administers operations strategies and objectives to ensure the achievement of the region, division’s and company’s goals and objectives. Implements HT program-specific and area quality goals and action plans in order to achieve quality standards
Responsible for aggressively addressing and acting upon adverse events and action thresholds in area of responsibility
Collaborates with RVP to develop program budgets, monitoring performance to ensure optimal, efficient and effective operations practices within regulatory and company guidelines
Identify and determine impact of proposed changes and identified improvements prior to implementation to ensure a positive effect
Accountable for implementing and driving the Staffing and Medical Supply Models and other business initiatives including the prompt implementation of corrective action plans for HT programs with below threshold performance
Coordinates and oversees all logistics associated with patient care within the assigned area
Acts as the primary liaison between the company and the Medical Directors and referring physicians, ensuring appropriate communication of company initiatives. Responsible for developing and maintaining strong Medical Director and physician relationships and facilitating Home Therapy Program Manager and staff relationships with physicians
Demonstrated practice of continuous quality improvement and relationship development

Smart Home Portfolio Manager Resume Examples & Samples

Conducts customer focus groups, translates feedback into product and experience requirements, and oversees the execution of all experience related projects
Explores, defines, and oversees the interaction of LEDVANCE’s smart lighting and automation products with various 3rd party mobile/web application experiences
Collaborates with product management to define near term portfolio and product roadmaps with a key focus on customer use cases and requirements
Experience with lighting or building controls systems
Experience with UI/UX best practices
Experience translating complex requirements into simple user interactions
Ability to solve complex problems for issue resolution; creatively and resourcefully resolve elevated issues while applying sound judgment and accountability
Self-motivated; able to work both independently to complete tasks and respond to department requests, as well as collaborating with others to utilize resources and knowledge of others in identifying quality solutions
Strong organization, planning and project management skills; ability to prioritize tasks for both self and team to meet business requirements and deadlines
Ability to drive work both independently toward the successful attainment of department goals and project completion dates, and as part of a team to leverage input and knowledge base of others within the company in providing well rounded and thoughtful information and solutions
Ability to work with functional groups and different level of employees throughout the LEDVANCE organization to effectively and professionally achieve business results
Strong track record of building and maintaining solid relationships with both internal and external customers and vendors
A minimum of a Bachelor’s degree plus 5 years of relevant experience required

Home & Electronics Manager Resume Examples & Samples

Interview, select and hire candidates to staff the Home and Electronics departments
Train associates on all functions and duties within the Home and Electronics departments
Achieve/exceed weekly, period and annual sales, wage budgets and other targeted goals, including customer satisfaction
Lead the teams in the planning, implementation and execution of company initiatives
Demonstrate creative merchandising for maximum sales impact
Monitor and control expenses for the department
Maintain all shrink control, freight receiving/stocking and shipping/receiving standards
Utilize MAGIC system to maintain ordering and stock levels
Manage markdown process following company guidelines
Physical demands include, but are not limited to, lifting up to 25 pounds frequently and up to 50 pounds several times throughout the day, standing for extended periods of time and/or walking constantly, and stooping, kneeling or crouching several times per hour
Prior experience in the selection and hiring process
Two years’ management experience

Home & Electronics Assistant Manager Resume Examples & Samples

Ensure that the Home and Electronics departments meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
Maintain compliance with corporate policies/divisional standards, including merchandising, signing, conditioning, stockroom, fixtures usage and maintenance, labor agreements, quality ordering functions, shrink control, shipping/receiving, salvage, freight receiving/stocking procedures
Verify completion of daily tours
Maintain awareness of inventory/stocking conditions; note any discrepancies in inventory
Review pending resets; follow up to maintain accuracy
Coordinate/organize department merchandising; verify ads are in stock; implement and audit ads
Complete customer incident/associate injury reports
Take appropriate action on overstock/understock conditions
Supervise inventory process
Reinforce safety programs by complying with safety procedures and identify unsafe conditions
Gain and maintain knowledge of products sold within the department and be able to response to questions and make suggesting about products
Audit food crossover products in other departments and fill as supplies become depleted
Review containers; submit container recaps
Work with associates to manage all common associate areas (i.e., break rooms and training areas) to make sure they are inviting in appearance and reflect “Our People Are Great” values
Physical demands include, but are not limited to, lifting up to 25 pounds frequently and up to 50 pounds several times throughout the day, standing for extended periods of time and/or walking constantly, as well as stooping, kneeling or crouching several times per hour
Proficient knowledge of computers
Forklift certification
6+ months’ Fred Meyer experience

Group Home Manager Resume Examples & Samples

Applicant should have a demonstrated understanding of concepts, practices, and techniques in the field of I/DD and the population served to include evaluations and development of comprehensive person centered plans
Skill in writing habilitation plans and the corresponding documentation requirements
Coordinate the activities of both professional and non-professional staff to meet the overall needs of the kids served
To provide leadership in the development, implementation and evaluation of treatment plans, manage the operation of the residential unit, and develop/maintain cooperative working relationships with a variety of persons providing services to the population
Thorough knowledge of quality assurance program practices; planning and development of assessment tools and managerial systems that are designed to maintain high standard of service delivery
Thorough knowledge of issues, statutes, and regulations involved in professional and residential service delivery within this population served
Develop recommendations to solve problems in different program service areas
Provide technical assistance, consultation and training to all levels of staff
Exercise judgment and discretion in interpreting and applying quality standards, policies and procedures
Communicate effectively with professional and administrative personnel and be able to maintain effective working relationships with various staff, including residential treatment teams
Understand data collection/analysis techniques, the applicable certification requirements, quality of care standards, operational plans, and the treatment programs provided to kids being served
5:00 PM on the closing date

Home Relief Assistant Manager Resume Examples & Samples

Teach and demonstrate selling skills
Communicate daily tours, sales, and goals to staff
Understand and follow labor agreements, when applicable
Verify recovery and store conditions
Process special orders
Maintain stockroom fixture bay and review bay dating
Verify all read and signs are completed
Train associates and follow up on training needs
Process salvage, returns, call backs, recalls, and review write offs
Review supply needs and recap to File Maintenance Clerk
Verify accuracy of Toy & Variety consolidation orders
BA/BS in business or related field plus a minimum of six months of Fred Meyer experience and one year related retail experience; or combination of relevant education and experience
Ability to work within set time frames
Proficiency with Returns Management System and current Company email
Working knowledge of alarms, sprinklers, and printers

Case Manager, Home Infusion Resume Examples & Samples

Receive, evaluate, accept and execute the initial patient intake process to assure that patient verification, assessment, teaching and ongoing scheduling of nursing services occur in timely manner
Provide a complete continuum of quality care through close communication with members via phone interaction
Support members with condition education, medication reviews and connections to resources
Assures timely communication with other company personnel and outside providers to assure the quality and continuity of patient care
*Monday through Friday, 9am - 5:30pm schedule with the exception of every third Saturday
Current, unrestricted RN license in the state of NY
2+ years clinical experience in a hospital, acute care, home health / hospice, direct care or case management
Computer / typing proficiency to enter / retrieve data in electronic clinical records; experience with email, internet research, use of online calendars and other software applications
Home Infusion Experience
Home Health Experience
Case management experience
Knowledge of INS (Infusion Nursing Standards) and nursing process including assessment, problem identification of nursing diagnosis, planning and communicating, implementation and evaluation

Home Therapies Market Manager Southern New Jersey Resume Examples & Samples

Manages a dialysis Home Therapies business within a defined area providing effective leadership and management of all aspects of customer service, quality patient care, and finance. Coordinates operation strategies and activities to ensure the provision of outstanding quality patient care and dialysis services while adhering to regulatory and company guidelines and requirements ensuring efficiency and economy
Provides leadership, support and guidance to HT program management including HT Program Managers and other support staff. Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process. Manages the staffing through the appropriate hiring, firing and disciplinary actions in collaboration with HR
Responsible for profit and loss management of each assigned program including optimal performance of program operations to achieve or exceed budgets and key performance indicators
Works closely with Managed Care department and Regional HT DO to increase the payor mix and to retain commercial patients
Manages the payroll and oversees facility expenses and accounts payable for the assigned area practicing cost containment strategies as appropriate
Reviews the balance sheet and income statements regarding revenue growth and commercial payor mix on a frequent basis to understand the status of the business
Ensures efficient and economical performance in accordance with HT program operating budgets and takes the appropriate actions to ensure the attainment of profit and year-end goals and objectives. Responsible for the implementation and achievement of the business plan and key performance indicators. Reviews analysis of performance including financial and productivity data for area with Regional HT DO and makes the appropriate changes in strategies, goals and objectives responding to current status and conditions
Ensures all employees receive the appropriate training and education according to policies and procedures including ongoing compliance training
3 – 5 years of business operations management and leadership experience preferably in healthcare
Excellent skills for team building, motivating employees, performance management and decision making

Manager, Home of Champions Resume Examples & Samples

Content Management
A bachelor’s degree in a related field
At least 3 years of work experience required
Aptitude for compelling written and visual storytelling
Ability to multitask and oversee multiple projects with multiple stakeholders at one time
Extremely organized and detail-oriented
Resourceful and get-it-done approach
Personable, customer-service orientation
5-7 years of work experience in a related field
Experience working on a CMS
Extensive knowledge of Stanford Athletics history and current events (curiosity and willingness to learn required)
Managerial experience (including oversight of part-time workers)

Assistant Group Home Manager Resume Examples & Samples

One to three years related work experience in human services working with at-risk youth a must
Ability to effectively manage and supervise employees
Car registration and vehicle insurance if providing transportation for individuals receiving services

Assistant Home Manager Resume Examples & Samples

Bachelor's Degree in psychology, social work, criminal justice, or special education
Effective oral and written communication is a must
Must be 18 years of age
Valid driver’s license in good standing
Successful clearance of local and/or state background checks
Must be willing to work 3pm to 11pm

NBN CPE & Smart Home Manager Resume Examples & Samples

Lead and develop a team of engineers responsible for
Defining the roadmap and technology for CPE
Detailing CPE technical requirements
Provision of on-going CPE quality and performance monitoring
Provision of Home Analytics to drive continuous improvement of customer experience
Managing VIP and escalated case investigations
Demonstrated capacity to lead and manage a team of engineering staff
Demonstrated capacity to take ownership of problem resolution
Must be able to meet tight deadlines as expected by customers
Effective communication and co-ordination with other groups to ensure on time delivery of objectives
Demonstrate a very good understanding the various network elements, network configurations and associated data within the Optus access network
Experience managing project outcomes in complex, high pressure settings
Be conversant with the work flows, databases and procedures within network provisioning and assurance
Proven ability to work autonomously within broad guidelines
Ability to perform and behave consistent with Optus vision and values
Provide provisioning solutions for complex or novel products
Assist in the development of provisioning models for new Optus products coming to the customer provisioning group
Able to work in a team environment while pressure is applied and without losing sight of the goals and time frames
Good knowledge or experience with of a variety of CPE devices, video technologies and smart home products
Working knowledge of data and voice technologies and the components of service delivery including but not limited to DSL and HFC, NMS management platforms
Experience in Telco environment or electricity or similar build industry – managing distributed workforce and assets
Experience in driving change programs across a large workforce across Australia
Significant experience in leading and supervising technical work teams across different locations/states
Proven experience and understanding of transmission and access technologies
Experience in telecommunications carrier environment
Experience in managing technical staff in high pressure, under resourced, and highly complex technical activities
Experience in managing technology, vendors and delivery of technical projects
Proven experience in managing budgets (CAPEX and OPEX)

Manager PS Home-mumbai Resume Examples & Samples

The role involves the identification of processes where efficiency and scale benefits can be achieved, suggesting and building the case for change for any such processes and leading the PS Home team and working closely with other HR colleagues. Primary responsibility for managing group of HR professionals on operational activities to maintain an environment that supports and strengthens our brand. The Lead must ensure high customer engagement while demonstrating the ability to multi task and assign operational needs appropriately
Responsible to ensure seamless service delivery of Employee life cycle processes as per the agreed timelines
Provide active support to Recruitment, Payroll, HR Technology, Compensation & Benefit within People Services Team
Ensure that the team is effectively planned and used to manage relationships with business partners & other stakeholders
Provide direction and leadership to the PS Home team ensuring that team is motivated, understand their roles and responsibilities and deliver high performance
Should have strong interpersonal skills to manage coordination with HR teams across different markets
Support global process improvement initiatives and create an environment of continuous improvement to deliver increasing HR process standardisation, efficiency and effectiveness
Monitor employee tickets/issues and escalate them as appropriate
Publishing dashboards and Scorecard
Provide analytical & data management support to Global Leadership
Ensure ongoing adherence to Travelex market-wise compliance requirements, as well as applicable business processes
Responsible for career and succession planning of the team members
Graduate with at least 10 Years of experience in HR operations with ticketing system
At least 5 years of experience in team handling
Experience in developing and maintaining a working partnership in a global organisation
Good command on HR reporting & analytics
Should have knowledge of HR activities like recruitment; payroll, employee life cycle management
Prior experience of transitioning processes from onshore will be an added advantage
Proficiency in MS Office (MS Excel, MS Word, MS Power Point etc.,)
Possess working knowledge on HR system, like Workday, PeopleSoft or any other

Group Home Manager Resume Examples & Samples

Assist in the development and the delivery of quality services and engaging activities that meet the individuals needs
Plans, coordinates and evaluates staff efforts to achieve program, organization and consumer outcomes
Implements Individual Service Plans (ISP); ensures on-going communication with planning team
Develops and implements weekly staffing schedules and ensures effective staffing patterns to meet the needs of the individuals in the home
Develops and implements activity schedules and/or active treatment plans
Works with Program Director/QA to oversee and provide consumer care and supervision

Home Lending Escalations Manager Resume Examples & Samples

Assesses Team Performance:Ability to effectively assess and recognize skill deficiencies in team members on a timely basis. Is able to properly coach and/or arrange for training in order to ensure team members perform their roles successfully and in compliance with applicable laws and regulations
Strong Motivator/Passion for the Customer:Ensures positive employee and customer experience and holds team members accountable for positive customer experience
Maintains Control Environment: Establishes and maintains a proper control environment whereby policies, procedures and processes are understood by all associates and are consistently followed. Ensures that appropriate documentation is accurate and in place to enable a clear and auditable trail for all factual information. Holds subordinates accountable for compliance within a controlled environment
Adheres to Deadlines: Creates and maintains an environment which establishes, communicates and ensures adherence to clear deadlines intended to ensure that work (i.e. document reviews, perfected loan documents/files, loan mod decisions) is processed with the required timeliness
Savvy Communications: Maintains constant and consistent flow of communication with team members and managers; is able to articulate thoughts crisply but with the appropriate level of detail and accuracy depending on the audience; communicates with empathy where appropriate
Analyzes Problems/Strategic Thinker: Identifies problems, recognizes the root causes, and identifies multiple potential or innovative solutions to problems
Escalates Information: Effectively recognizes important information and is able to escalate high-risk issues to others clearly and in a timely fashion
Customer Service Excellence:Inspires customer confidence through business knowledge and reliability; initiates and follows through with urgency to deliver solutions; anticipates customer needs with active listening and critical thinking; communicates directly yet with the appropriate level of empathy
Supports our “Customer Experience” Vision: Appreciates the value and dignity of every customer regardless of the customer’s individual circumstances. Ensures that subordinates are treating customers with empathy, appropriately balancing the needs and interest of the customer and the investor
Maintain Composure Under Stress: defined by behaviors such as working productivelyin difficult or stressful situations such as heavy work loads; remaining composed during difficult or uncomfortable interactions with others or when faced with stressful situations; adapting quickly when situational constraints require a change; overcoming obstacles and challenges; displaying certainty in one's ability to make decisions and perform job tasks
High standards:defined by behaviors such as setting high standards; holding direct reports and peers accountable; operating with a sense of urgency; integrity; expectations for customer experience
Treat people with respect:defined by behaviors such as being direct and straightforward; actively listening to and understanding the needs and ideas of others; ability to work with people of differing backgrounds and styles; supporting individual career goals
Strive for Superior Results: defined by behaviors such as working with high levels of productivity and taking responsibility to ensure tasks are completed on time (i.e., meeting deadlines); taking constructive work action with little direction (i.e., providing timely responses without being reminded); accomplishing tasks with strong attention to detail; seeking to improve oneself and seeking challenging development opportunities; displaying professional integrity (i.e., avoiding conflicts of interest, handling confidential information appropriately); and demonstrating a strong emphasis on continuous improvement; open to debate of alternative solutions in looking for best options to implement
Customer Escalations: Responsible for leading team’s activities necessary to resolve escalated customer issues, answer inquiries that are received from internal partners (help line, Executive Office) and customers, in a timely, efficient, accurate and professional manner. Issues received can include prime and nonprime mortgage loans, and home equity loans and lines of credits. Partners with Customer Experience Analytics team to identify issues in the various lines-of-business with a goal of identifying root cause and improving the customer experience. Responsible for designing onshore and offshore engagement model ensuring consistent engagement, partnership, and dissemination of information
Set policies and direct activities in alignment with the strategic long-term goals of the organization
Actively manages customer satisfaction through analysis of customer feedback, scrutiny of performance metrics and improvement systems and processes
Assist Customer Experience Executive with the preparation and analysis of the annual financial operating budget. Monitor monthly performance in relation to the budget and intervene as needed
Exercises effective time management to creatively resolve issues, meet or exceed key volume standards, SLA’s and deadlines without compromising work quality
Ensure team appropriately engages internal line of business partners for resolution of complaints
Effectively manage 3 to 6 Operation Managers directly
Ensure and oversee people management processes including performance evaluation, staffing, workforce planning, talent management, employee engagement, recognition, end of year compensation planning, etc
Ensure effective partnering with necessary internal and external parties
Ensure operations, including Manila/offshore site(s), are in a constant state of audit readiness
Identify process improvement opportunities within the onshore and offshore operation, including implementation of recommended changes
College degree in Business Management, Finance, and Operations Management preferred
Minimum of 15+ years of operations management experience, preferably in a Mortgage Banking environment
Ability to think strategically at the executive level, foster change, incorporate innovation and implement strategies throughout all levels of the organization
Ability to effectively communicate policies, team goals, and strategy
Detail orientation required
Strong negotiation and executive level presentation skills
Proven ability to effectively lead change
Demonstrated leadership, collaboration and interpersonal skills to work with all levels within the organization, third parties and customers
Ensures adherence to/compliance with legal and regulatory requirements
Reasons Quantitatively: Solves work-related problems through effective quantitative reasoning skills
Flawless Execution: Leverages business knowledge, functional expertise, and personal commitment to excellence to deliver results that meet all standards of quality, compliance, timeliness and customer experience
Process Improvement: Demonstrates a working knowledge of process methodologies, quality improvement, and re-engineering processes such as Lean and Six Sigma techniques
Execute Vision to Lead the Business: defined by behaviors such as leading by example; thinking strategically, supporting organizational changes; developing new business opportunities, and focusing on client service (i.e., providing accurate and timely responses to borrowers)