Operation Manager Resume Samples

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N Friesen

Noel

Friesen

8277 Runte Ferry

Los Angeles

+1 (555) 199 1979

8277 Runte Ferry

Los Angeles

Phone

p +1 (555) 199 1979

Experience Experience

Detroit, MI

Operation Manager

Detroit, MI

O'Keefe-Aufderhar

Detroit, MI

Operation Manager

Managing key operational service suppliers and ensuring that all services are delivered to service level agreements in a timely fashion within budget
Ensuring work assignments are accurately classified as warranty or non-warranty status to optimize margins
Pushing of innovativeness, project management optimization
Overseeing the safe receipt, storage, pick & pack, Value Added Service (VAS) and timely dispatch of goods
Managing, developing and coaching direct reports in order to ensure their ongoing effective contribution and highly motivated and productive teams
Planning and implementing various service activities, and monitor progress and long term delivery
Optimizing productivity by contributing to the coordination of work across Power Grids business units

Philadelphia, PA

Maintenance Operation Manager

Philadelphia, PA

Schmeler LLC

Philadelphia, PA

Maintenance Operation Manager

Managing organisational change in order to optimise working practices and thus ensure a productive workforce
Promptly report to your supervisor/manager all accidents, incidents, product safety issues and work related ill health or near misses that you witness or are involved with
Plan and control leave entitlement for Area Managers and Depot Managers within set guidelines in order to meet the Business Plan
Ensure staff under your control are trained and developed in accordance with Alstom development of people policies and national rules
Ensure work is performed in a safe, effective manner and in accordance with the H&S at Work Act, Rules and Regulations, Railway Group Standards and Alstom Policies and Procedures
Maintain good industrial relations within area of responsibility, implementing disciplinary procedures for any serious staff irregularities - maintain a well-disciplined work force
Proactive in identifying areas for improvement by personal check, analysis of trains incident reports and complaints, initiating action to ensure improvements

present

Houston, TX

Senior Operation Manager

Houston, TX

Maggio Group

present

Houston, TX

Senior Operation Manager

present

Conducts interviews of potential associates, Assistant Managers, Managers and Department Managers
Continue to improve shop floor management ( Safety,5s, visual management)
Regular trade monitoring and matching on various platforms; oversight of failed trades; claims management and the performance of 3rd party relationships
Identify Safety, Quality and productivity improvement strategy and opportunities implement accordingly via working with other related departments
Supervise production staff on work method and quality checkpoints
Observes that all PPE and other safety equipment is used properly and is in good working order
Monitoring of corporate actions processing in system as well as cash management between different prime brokers

Education Education

Bachelor’s Degree in Engineering

University of Massachusetts Amherst

Bachelor’s Degree in Engineering

Skills Skills

Ability to perform advanced math including cost analysis, statistics, concepts of probability, fractions, percentages and ratios
Able to work flexibly including ability to cover the operation 24/7
Strong organization skills, attention to detail and follow through
Strong leadership skills, ability to lead by example
Broad understanding and practical application of applicable laws and regulations
Highly dedicated and devoted with master communication and coordination skills
Knowledge of all metal trades skills
Knowledge in cost and warehouse management
Build, maintain, develop and spread positive company culture to achieve greater liaison both internal and external
Knowledge in Grains handling/Storage

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15 Operation Manager resume templates

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Assistant Operation Manager Resume Examples & Samples

Support the General Manager with all policies and procedures to streamline and safeguard the store
Act as the General Manager or Assistant General Manager when appropriate to ensure the efficient running of the store, both front and back of house
Manage the sales floor efficiency through operational support roles i.e. Cashiers, Wrappers and Runners to ensure they are effectively supporting the sales floor and enhancing customer experience and sales
Ensure the store has substantial operational support and staff schedules are optimised to match customer traffic flows and operational demands
Manage the Stockroom and all related policies and processes i.e. deliveries (potentially overnight), dispatches, inventory etc
Assist the General Manager in overseeing the Asset and Profit Protection function influencing service delivery and minimising loss
Ensure all Health and Safety legislation and processes are adhered to
Ensure the store building and all internal areas are maintained to the highest standard both front and back of house, including responsibility for store Housekeeping
Drive the digital strategy and ensure employees are engaged with new digital initiatives. Embrace new technology and be flexible and reactive to leverage technology initiatives in all areas of the store
Recruit, on-board and develop all store operational support. Lead the store Operations team, fostering a coaching environment
Cascade company communications to all members of the store team and lead by example when embracing brand messages
Be the ultimate Brand Ambassador, seen by others as a beacon of the brand and bring to life Burberry’s core values – Protect, Explore, Inspire
Ensure you emanate the Burberry Leadership behaviours when dealing with all areas of the store and business

Cib-branch Operation Manager Resume Examples & Samples

Proven experience of cash operation, FCY, FX & CNY Cross border settlement, BOP reporting
Good understanding of internal controls and compliance in local regulations on cash operations
Detail oriented and methodical, good analytical skills
Good time management skill, ability to work under pressure
Fluent written and oral communication skills in English and Mandarin

F&a Operation Manager Japanese Dalian Resume Examples & Samples

Managing client expectations
Operational excellence and team management
Training, Quality & productivity
Establish & Manage Relationships / Engagement with the Clients / Onshore Teams
Oversight of team – organizes resources, sets goals, carries out strategy from DM, PMO and client on a day to day basis; reporting responsibilities
To ensure training of new staff on the corporate policy, delegation of authority software and the AP basic processing rules to be adhered to
Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates
Identify and drive continuous improvements and initiatives in process
Coach & mentor Team lead so that they are able to manage their teams better
Hiring of leads and staffs, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management
To ensure a professional level of communication to all suppliers
To ensure that all internal customer queries are followed up on a timely basis
To act as a help desk for the business with regards to AP processes and policies
To be the Key contact for all problems and queries with specific business assigned

E-commerce Operation Manager Resume Examples & Samples

Bachelors or advanced degree in Business or Marketing required
At least 2 or 3 years of experience in E-Commerce, ideally in an international position
Experience in the videogame industry or deep knowledge of the Industry
Passionate about the videogame industry
Strong knowledge of the competitive landscape
Team player and business oriented
Collaborative mindset
Good communication skills, oral and written
Great sense of entrepreneurship and negotiation
Strategic, analytical and creative thinking abilities

E-commerce Operation Manager The North Face Resume Examples & Samples

Responsible for day-to-day service management of the Website and UAT testing
Control the Ecommerce fulfilment operations through the entire supply chain (from the website to the end customer), ensuring SLA’s are set and adhered to
Oversee Returns Flow Process, monitor return rate and provide insight for any process improvements. Both consumer facing and systems facing
Identify and prioritise web projects and new service strategies
Continuous monitoring and improvement of systems, Website performance and payment methods
Work with internal departments to rollout new corporate initiatives and projects
Build strong relationships with Retail store operations and play an integral role in the development of an Omni-channel customer experience
Work closely with the Ecommerce Customer Service team – enabling them to proactively deliver on-going customer service excellence
Manage 3rd party technology partners (web developers, payment providers, etc.) to ensure all websites are operational, and continually optimised
Bachelor's Degree in Business Management or equivalent combination of education and experience will be considered
5 years’ of Retail Ecommerce experience is required
All around experience and understanding of Ecommerce systems and processes
Experience working with technical and business teams for requirements gathering
Language skills: Proficiency in written and spoken English, another European language is a plus

Operation Manager Resume Examples & Samples

Manage set-up and running Operations of Consumer Finance entity
Set-up and Management of Operations Roll-Out for the JV
Leading teams in all locations to deliver an outstanding customer experience by providing front office customer services
Responsible for ensuring provision of back office operations for managing internal and external relationships
Ensure the smooth operation of account opening, customer information maintenance and services, transaction processing, settlement, and call center. Track service deliverable and give advice on workflow, product & service improvement from operations perspective
Managing key operational service suppliers and ensuring that all services are delivered to service level agreements in a timely fashion within budget
Driving working practices in alignment with the customer experience and in a way which drives customer loyalty and contributes to business profitability
Staff the resources required for the project completion in Operations
Managing, developing and coaching direct reports in order to ensure their ongoing effective contribution and highly motivated and productive teams
Define yearly Operations Strategy and Roadmap

New Market & Plannings Operation Manager Resume Examples & Samples

Planning and operational management of distribution partners in new markets
Support in driving Sabre booking growth and expansion initiatives across Middle East, Africa, Eastern Europe and Central Asia with our distribution partners in new and emerging markets
Holding regular calls ( no less than monthly ) with operational leaders in each market
Accountability for issue resolution and proactively driving open items to closure
Proactive and open communication with colleagues, your manger, VP and customers
Monitoring competition in the marketplace. Gathering information on competitor’s products and functionality with close cooperation with the Marketing team
Develop and champion the adoption of best practices across region
Manage ad hoc projects affecting the markets under your control as they arise
Proactively interact with the Business Development Directors to ensure the new start up markets are being supported correctly
Have the ability to work independently, and be self-motivated to achieve agreed goals
Proven planning skills demonstrated by successful projects you have played a meaningful role in
Competent written and verbal communication skills; ability to communicate professionally and effectively on all customer levels
Good organizational skills and follow through with sense of responsibility; ability to handle multiple projects and deadlines
Good analytical skills, pro-active, detail oriented, and interacts well with others
Ability to analyse, identify and resolve difficult problems in daily operations
Ability to negotiate with both internal and external customers to make sure commitments are made and deliver timeframes met
Capable of effectively capturing new opportunities and new ideas for future development
Innovative thinking with the ability to approach situations from different yet logical perspectives
Working knowledge of the Sabre system and products
Interested in learning and willingness to commit to understanding new markets and products
Minimum of 3 years working with Sabre ideally in customer facing roles
Willingness to travel internationally to visit the teams in local markets across the region

Branch Operation Manager Resume Examples & Samples

Total experience of 6-8years
Should preferably have a prior experience in Ops especially in cash
Prompt & efficient in redressal of client issues

O&t-sg Cbp-engagement & Operation Manager Resume Examples & Samples

High-level of listening and comprehension skills
Able to probe for required information from customer
A team player with commitment and initiative, service-oriented, able to work under pressure, matured, motivated, meticulous, analytical and able to multitask

Operation Manager Resume Examples & Samples

At least 8 years experiences in Human Resource and Administrate management
Familiar with national also regional labor and personnel policies and regulations
Possess the accomplished techniques of handling HR and administration related cases
Highly dedicated and devoted with master communication and coordination skills
Passionate, energetic, loves to develop talent; has team spirit and can work under pressure
In charge of daily operation and management of HR, administrative and IT department
Compete and better the structure and operational system to achieve efficient and energetic working environment
Improve the connection and communication between different departments, handle inquiry and advices to enhance stuff satisfaction
Build, maintain, develop and spread positive company culture to achieve greater liaison both internal and external
Prepare and organize for company events and meetings
Follow up on execution and implementation of work plans
Other related jobs

Operation Manager Resume Examples & Samples

Manage all production operations including construction, installations, and material management activities
Collaborate with sales, marketing and finance to set pricing for production services, extensions and other operations-oriented aspects of the outdoor buy; provide pricing and timing estimates for bids and proposals
Provide operational counsel to branch with emphasis on productivity, cost, safety, environmental issues, technology, new build opportunities and production capabilities
Set targets and standards for productivity, safety. Cost, regulatory compliance, inventory control, and purchasing
Monitor, audit, and report on compliance with OSHA, EPA, DOT and company safety regulations
Ensure department meets expectations of CCO Service Guarantee with regards to Operations Department specifications, meeting customer quality standards and fulfilling client contracts
Coordinate & revise production schedules and priorities based on Client needs. Taking into account situations such as: equipment failure, operating problems, weather conditions, or other factors
Work with vendors to obtain quotes and make purchase of materials and equipment as needed
Perform those administrative activities necessary for the effective management of the department, including the selection and development of employees, budget administration, planning, organizing, integrating and measuring the work performance within the department, and negotiating union contract (where applicable)
Initiate, evaluate and implement new technology, methods and procedures
Maintain accurate records for inventory of materials, clients, personnel and other reporting purposes
Oversee records and maintenance of entire fleet of vehicles, cranes and other equipment
Represent the company at local agency hearings, inquiries, inspections, etc. as appropriate
Maintain relationships with independent contractors, vendors and suppliers
Act as the on call contact for building security system(s) and emergencies
5+ years experience managing construction projects or Job site related task
5+ years experience managing crew size of 10 + employees
Knowledge of OSHA policies and Standards
Excellent computer skills and proficient in excel, word, outlook, and access
Excellent people manager, open to direction and +Collaborative work style and commitment to get the job done
A demonstrated commitment to high professional ethical standards and a diverse workplace

Operation Manager Resume Examples & Samples

Responsible for the development and implementation of activities in production area(s) to meet production goals, quality, and cost objectives. Drive ongoing cost reduction to target levels
Prioritizes production schedules based on customer request date, equipment efficiency, and materials supply
Drive productivity and efficiency improvement
Act as one senior interface to connect customers on quality, speed, delivery and cost objectives
Demonstrate leadership skills to achieve business goals and objectives
Work with customers for improvement opportunities and results
Makes budgetary recommendations on capital expenditures and direct/indirect labor
Selects and develops personnel to ensure the efficient operation of the production function. Develops schedules and manpower requirements for assigned areas
Receives predetermined work assignments with specific instructions
Directs subordinates to achieve assignments using established guidelines, procedures, and policies
Interacts daily with subordinates and/or functional peer groups. Interaction normally involves exchange or presentation of factual information. Provides immediate supervision to a unit or group of employees, assigning tasks and checking work at frequent intervals
A portion of time is normally spent performing individual tasks related to the unit or sub-unit

Operation Manager Resume Examples & Samples

Responsible for the overall performance of DC daily physical operation including online, retail outbound and VAS operations
The main contact window towards 3PL DC team
Overseeing the safe receipt, storage, pick & pack, Value Added Service (VAS) and timely dispatch of goods
Ensure warehouse productivity targets are met and maintain computerized administration
Monitor space utilization and track stock levels, plan and execute space optimization with business fluctuation
Responsible for warehouse operation capacity review and update on a regular basis (monthly and weekly). Ensure the flexibility of warehouse capacity among low and peak season for retail and ecommerce business; Ensure a proper day-to-day work plan in place in warehouse to mitigate the overtime cost
Ensure workplace health and safety requirements are met and take responsibility for the security of the building, equipment and stock. Establish computerized administration on fix assets and non-merchandise
Responsible for online order fulfill performance, customer experience performance and return operation performance. Continuously improve the warehouse online fulfill capability to support the online business growth
Build up efficient and effective VAS reporting and communication system
Responsible for DC online, retail outbound and VAS operations Standard Operating Procedure (SOP) review and update. Ensure that DC online, retail outbound and VAS operations are aligned with our (SOP)
Work with Industrial Engineer to continuously improve productivity through applying new working method and equipment. Communicate with the Industrial Engineers for any process change, productivity review and verification. Work with warehouse providers and Industrial Engineers to identify any new or exceptional process, to ensure that the SOP’s are in place and that productivity is reported on a timely basis
Responsible for the logistics “cost per unit” (CPU) performance of warehouse online and retail outbound. Proactively monitor and control the actual spending to ensure the balance between cost and service
Optimize KPIs to enable efficient GAP supervision on warehouse operations
Understand relevant policy, law and regulations. Demonstrate and ensure absolute adherence to Gap Inc.’s Code of Business Conduct as well as compliance with all local laws and regulations
University graduate with Bachelor degree is must
Strong interpersonal skills, fluent in written & spoken English and Mandarin
At least 8 years’ hands on experience in warehousing operation with 3 years on manager role
Experience in ecommerce warehouse with minimum monthly volume at 5,000 orders. FF or FMCG distribution is preferred
Must be familiar with Info system WMS, knowledge on JDA is preferred
Strong data analysis capability and problem solving skills
Experienced in managing 3PL and 3rd party distribution centers with retail and online operation under same roof
Knowledge on warehouse SOX control and familiar with the audit and control process
Experience working in a multi-national company
Strong Integrity, self-motivated, open-minded and ability to work independently and under pressure in a multi-cultural environment with minimal supervision
Proficient computer skills such as those in Excel spreadsheets and other Microsoft office software applications
Position will be located in Distribution Center after a couple of months in the office. Domestic and international travel is required (as necessary)

STS Operation Manager Resume Examples & Samples

Prepare and present the ME/QE Closing CF Information at daily 6 pm ISC/STG Interlock
Coordinate Five Fast Functions (order load, Invalid order load Resolution of orders delayed, invalid, or requiring Support Function resolution)
Coordinate and support last day FOE cleaning, ensuring all actioned before COB last day
Provide support to STG IOT Ops & CF team on non standard situations – experienced and skilled in HW/SW load, revenue recognition, T&C, contractual challenges
Ensure daily load called out by STG Ops is completed or advise STG if unable to achieve
Ensure fast turnaround of orders pending in Nova by BPO, STG and CF
Provide data for CF Ops Leader and STG Ops Managers on status of order load throughout the day
Ensure initiatives are supported by CF and also by STG/BPO
2nd level Escalation path for STG Ops or BP Ops for any situation affecting load
ME/QE Interlock with Mfg / Scheduling
Good understanding of order load systems with fast resolution and communication of systems issues
Work closely with COS teams alongside STG to ensure fast and accurate load
Review shipped but uninstalled orders with CF and ensure CF liaise closely with IMT STG on each deal for installation in a timely manner. Also ensure SBUnbilled and Billed not installed is monitored closely in CF
Close liaison with STG on process improvement activities at IOT STG/ISC Meetings
Coordination of COE teams working requirements/coverage in liaison with STG Ops during out of hours during QE/ME

Branch Operation Manager Resume Examples & Samples

Manage the day to day branch operations to ensure operational excellence
Oversee and perform operational approvals such as: review and approve account opening and maintenance, funds/securities received and disbursed, correspondence and communications with the public, trade errors/corrections, etc
Monitor and manage operational costs
Manage operation's related client issues and complaints following firm policy and regulatory requirements
Coach and educate all employees on operational policies and procedures and the UBS platform
Recruit, select, onboard, train and manage operational support staff (i.e., BSAs)
Conduct performance reviews and make personnel decisions such as compensation and promotions of operational support staff in accordance with firm policy
Implement service excellence standards, including coaching and educating operational support staff on the Client Experience best practices and suitability
Perform delegated supervisory functions, approvals and authorizations for the complex
Support and drive strategic firm initiatives

Trustee Operation Manager Resume Examples & Samples

Review of Trust Deeds and Prospectus of a CIS (Collective Investment Scheme) and understand/implement the appropriate processes required to support the CIS
Review of the relevant regulations relating to CIS (e.g. CIS code, SFR, CPF Investment Guidelines) and implement appropriate processes/controls to ensure compliant with the regulations
Upon notification of regulatory changes, work with Trustee to implement the changes where appropriate
Escalate fiduciary matters on a timely basis to Trustee and work with Trustee to resolution
Perform Post Trade Compliance Monitoring on CIS and escalate any breaches to Trustee and Fund Managers and follow through to resolution
Work with MIG21 (Compliance Monitoring Application) support team to ensure rules coded are accurate and tested
Ensure timely and accurate processing daily transactions and work with Custodian and/or Fund Manager to resolve trade-related issues
For A&T accounts, review agreement and highlight areas of concerns to the Trustee and other appropriate parties and ensure resolution
Liaise with Internal & External Auditors in various audits
Perform Risks Assessment and ensure Operating Procedures, Business Contingency Plan and Operating Memorandums with Trustee/Fund Manager/Transfer Agent and other relevant parties are updated
8 years of relevant experience in Fiduciary and Fund Administration Business, including Post Trade Compliance Monitoring
In-depth understanding of the relevant Regulations (e.g. SFR, the CIS) and guidelines relating the CIS
Highly proactive, willingness to take ownership of issues and follow through to resolution
Independent and effective team player
Experience in managing a team
Strong computer skills, especially in MS Excel

AVP, Operation Manager Resume Examples & Samples

Direct accountability to meet or exceed service delivery goals
Responsible for ensuring staffing levels that are consistent with meeting production goals for both on and off shore resources
Resolve more complex transactional issues for the team
Participate in the actual production process for various tasks: e.g. shareholder reports, expense accruals, and regulatory filing
Provide direction to Supervisors/Analysts on a regular basis
Ensure associate development and coaching occurs on a regular basis
Point person for all fund audits

E-commerce Operation Manager Resume Examples & Samples

Work with internal/external team to holistically manage the flagship store operation, including sales result, fulfillment, logistics, Guest service, product assortment, store look and feel and investment
TP/third party management. Constantly improve TP operation capability and efficiency
Work with TP/third party to optimize page design, include store display in PC and mobile, event page design etc
Manage customer service quality includes before sales and after sales to improve consumer satisfaction
Inventory management and order management. Monitor TP sales data and manage store POS and inventory
Data analysis. Daily analysis data to find improvement area and catch sales opportunities
Coordinate in advance with all functions to ensure all deliverable of all EC campaigns
Customer relationship management through effective communication and cooperation with the Tmall key function key person
At least 3 years of Sales and Marketing experience with a strong background in eCommerce operations and Digital Marketing
Ability to drive work independently
Excellent communication skills with ability to endure pressure and work under cross-functional teams
Proven track record of successful P&L Management, result oriented
Thorough understanding of Tmall operation and experience on digital/integrated campaign execution
Highly analytical and sensitive with data
Skillful in office software, particularly in terms of Excel and PowerPoint
Experience working with content management system
Experience leveraging online marketing techniques to drive site traffic and conversion
Retail or FMCG industry experience is preferred
University degree holder in Marketing, Business Management or related disciplines

Operation Manager Resume Examples & Samples

Successful programming experience and winning track record backed by Nielsen Audio results
Savvy computer skills and proficiency with ratings, research and music (Stratus) programs
Ability to multi-task and the discipline to focus on what is the highest and best use of your time
Excellent verbal and written communication skills with air staff and associated departments
Strong leadership, coaching, prioritization and execution
Creative and strategic problem solver
Previous Operations Manager experience is highly desirable

Operation Manager Religious Life Resume Examples & Samples

Directs the implementation and assessment of Religious and Spiritual Life’s overall programmatic development and direction in alignment with Student Affairs vision, mission and strategic priorities. Maintains daily operations for the department
1-3 years full or part time previous experience in and administrative leadership position in a higher education or religious and spiritual life organization
Technology competence including experience with Resource 25, Event Management Software, Microsoft Outlook, SharePoint, and/or Northwestern Box

Senior Operation Manager Resume Examples & Samples

Work with GM to define and implement Operation strategy both for short term and long term
Identify Safety, Quality and productivity improvement strategy and opportunities implement accordingly via working with other related departments
Define and implement Lean / MVP Development strategy
Lead operations team to achieve KPIs agreed from GM
Continue to improve shop floor management ( Safety,5s, visual management)
Lead team to do kaizen events to improve safety, quality and productivity
Ensure Operations Department Report in accuracy and timely manner
Manage process expenses within the budget
Train and develop the operations team leaders
Other assignments from GM and Division
Bachelor’s degree, Engineering background is preferred
At least 10 years working experience with a Minimum 5 years’ experience of managing production in an electronic manufacturing environment
Well Knowledge of Lean Manufacturing concepts and tool sets
Good Understanding of manufacturing technologies and processes
Ability to direct and lead cross-functional process improvement teams
Ability to multi-task and work under pressure and deadlines
Good Communication skill with Organization
Good Oral and Writing English

Service Operation Manager Resume Examples & Samples

Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
Enhance the performance of service process by establishing service engineers technical capacity management and performance evaluate standards; and service engineers planning management capabilities
Ensures adequate records and systems are maintained. Maintains communication with R&D Engineers and technical support team in resolving technical problems and/or bringing problems to the technical support team‘s attention
Prepare maintenance service reports and engineering method statement to customers
Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing
Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
Provide quality after sales service and to identify and isolates equipment start-up malfunctions and takes corrective action
Responsible for timely, professional, accurate and service oriented response to all technical service enquires
As a leadership team member to accept ad hoc tasks and responsibilities in the same function and capacity to drive results and objectives
8+ years working experience, power electronics/electrical industry preferred
Bachelor’s Degree or equivalent, preferable in Engineering
Good English and Chinese (verbal and written) are essential
Management experience & leadership is a must, 2 layers of management experience is preferred

HP Operation Manager With Intermapper Resume Examples & Samples

HP Operations Manager
Inter Mapper
BMC Suite - Migrate to BMC suite as applicable

Operation Manager Resume Examples & Samples

Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses
Identifying and evaluating state-of-the-art technologies; defining user requirements and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews
Maintains good relationship with clients, working closely with them towards business objectives and handle all requests and escalations at the right time
Maintains professional and technical knowledge in the program and helps in setting up and improving knowledge management
Accomplishes organization and customers goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Identifies, analyzes, organizes, and leads operational development opportunities that are scalable within the program
Make recommendations to the current workflow and processes through automations, process improvements and innovations
Design and Implement rewards and recognition and performance improvement policy for the team
Implement risk and change management processes including business continuity
Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans
Prepares and reports out performance reports by collecting, analyzing, and summarizing data and trends
Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
Act as a back-up for global delivery lead

CLS Operation Manager Resume Examples & Samples

1) Ensure the good performance of J&J operations
2) Define local strategies
3) Support the implementation the SAP project in Chile
4) Lead or champion process improvement project
5) Lead business plan and budget administration
6) Recommends revisions to standard operating procedures and observes employees to ensures compliance with business
7) Tracks key performance metrics
8) Must have connect and influence any J&J requirement with 3PLs in order to ensure all global requirement is aligned and compliance with JJ policies
9) Must have good skills negotiate with J&J suppliers (service level, fees, others)
10) Lead CLS J&J Local audits
11) Ensure the good performance of 3PL´s under J&J guidelines
12) Ensure the availability of J&J goods
1) Education Level: Business Administration, Engineering or related International Trade. Desirable Master in Logistic. Desirable Green Belt in Six Sigma or Lean Thinking
2) Graduate Program: MBA Desirable
3) Languaje: English advanced
4) Experience: At least 5 year in Managers position; At least 5 years managing people in health care industry or pharmaceutical sector. Participated and be experienced leading regional projects
5) Knowledge: Good Financial and Project Management capabilities
6) Skills: Analytical capabilities to support the Business in order to improve revenue and customer satisfaction at an efficient cost
7) Microsoft Office. Desirable experience in SAP and JD Edwards or ERP
8) Location: Santiago de Chile, Chile.Operations (Generalist)

Assistant Operation Manager, Rooms Resume Examples & Samples

Provides information to supervisors and co-workers by telephone, in written form, e-mail or in person
Extends professionalism and courtesy to team members at all times
Maintains budgets, operating statements and payroll progress report

China Trade Operation Manager Resume Examples & Samples

Manage a team including 3rd party providers to ensure strong country engagement and performance, delivering a consistent and best in class trade management program
Manage, source, select, train and retain quality staff
Manage, monitor and execute the use of SAP GTS modules
Manage, monitor and execute the use of Amber Road,Trade Automation
Negotiate agreements with and manage trade compliance third party providers, including but not limited to: Customs brokers, external consultants
Develop and maintain key performance metrics for the ABB organization and 3rd party providers of trade related services
Review performance on a monthly basis to drive performance in focus areas
Proactively address compliance concerns to support the reliable and timely movement of ABB products and materials
Collaborate closely with ABB’s Regional Trade Operations Manager and legal teams to ensure trade and compliance related issues are identified and communicated across the business
Research customs and regulatory requirements for all new origins and destinations including but not limited to import licenses and registrations , valuation, royalties, documentation, import restrictions, and labelling requirements
Proactively identify, monitor, and communicate new or potential legislation that could have legal, operational, or financial impact to ABB
Direct National customs audits and coordinate responses to government agencies
Coordinate and execute internal audits of ABB, including all subsidiaries and affiliates, to ensure compliance with local customs rules and regulations and internal ABB directives
Manage operational execution of tactical trade management related functions
Manage customs related programs including but not limited to: Free/Foreign Trade zones, IPR, BTI (Binding Tariff Rulings) bonded facilities, antidumping duties, tariff quotas, pre-classification, C-TPAT, AEO
Communications and coordination with product group and business unit managers/stakeholders regarding the trade compliance obligations of ABB's global activities, realization of potential duty saving programs and the regulatory/duty implications of specific supply chain scenarios
Oral Communication

Operation Manager Resume Examples & Samples

Graduate from university, preferred in manufacturing or industry discipline
Experience in manufacturing or production minimum 8 years
Familiar with plastic molding operation
Understand LEAN manufacturing concept and practice
Able to handle more than 500 workforce
Posses high managerial skill ( planning, organizing, driving and controlling)
Team work oriented
To maintain and hold a good relation with his/her support team

Operation Manager Resume Examples & Samples

Responsibility for execution of Services and Projects
Team leadership and Development
Leading project managers and supporting their position within own team and peers
Coaching of own management staff to develop their subordinates further
Suggestions for improving processes
Close cooperation by providing necessary input to other departments e.g. sales, purchasing, quality management
Driving and increasing the efficiency of work
Actively and efficiently react to changes of loading of orders
Managing proper utilization of the team

Digital Operation Manager Resume Examples & Samples

Support the SEM and display teams with the implementation of technical infrastructure to run these programs efficiently on a global scale
Trafficking campaigns using 3rd party ad serving technology
Work with the development team on tag management and implementation
Troubleshooting campaign technical problems such as faulty URLs, redirects and tracking tags
Ensure data integrity by investigating reported discrepancies, evaluating their impact, provide solutions and prioritize implementation
Support dynamic creative and retargeting campaign executions
Use 3rd party data to build audience profile segmentation strategies in line with the campaign’s KPIs
Help in the creation and evaluation of internal tools to improve SEM/display campaign analysis and workflow
Manage and coordinate new SEM/display initiatives with cross-functional teams, including product marketing,conversion and development teams
A minimum of 4 years’ experience in a Search Engine Marketing and/or Display operations capacity
Hands-on experience with Online Advertising infrastructure platforms such as tag management vendors and ad servers
Understanding of online display advertising platforms such as GDN, DSPs and Social platforms such as Facebook
Knowledge of search engine marketing platforms such as Google Adwords, Kenshoo, etc
Up to date understanding of SEM performance metrics with an eye toward how this will impact our business
Proficiency with web analytics tools such as Google Analytics
Strong problem solving,communication and presentation skills
Ability to manage international projects in a fast-paced environment
Outstanding organizational skills(detail oriented) and the ability to handle multiple projects simultaneously while meeting deadlines
Excellent interpersonal and communication skills including the ability to collaborate cross-functionally,build and manage relationships with key stakeholders

DF Senior Operation Manager Resume Examples & Samples

Manage the last mile operation in US, Canada and Mexico, including direct injection within Amazon Transportation Services (ATS), Commercial carriers for small parcel and Heavy & bulky carriers, and metrics performance management
Focused on customer experience metrics, accomplishing our internal targets and continue improving them
Project manage launch of operations and new initiatives across the regions
Cost, P&L, Quality and efficiency management of the operation to achieve Operations Parameters
Analyze the external business dynamics and competitors, evaluate and build internal capabilities to constantly innovate and evolve strategies for growth and improve customer experience
Communicating performance, articulating root-cause analysis and linking to specific improvement activities-Drive creation of quality initiatives, process change initiatives and other Lean initiatives to meet and exceed business plan
Design and execute innovative systems and processes for enhanced monitoring and control of resources and improved delivery of customer service to both internal and external customers
Provide strategic direction and implement strategic-planning process into Project requirements and significantly improving customer satisfaction for smooth execution
Coordinate with stakeholders such as Finance, CS, Dropshippers and Projects team to matters related to new projects, operations and business deliverables
The role requires working with internal and external business teams to develop solutions that optimize our transportation network by improving the cost structure, service levels and quality of the operation. Having the ability to create models/ tools for profitability-analysis to measure and improve the cost structure by product group and program/service is a must
The ideal candidate possesses a strong background (8+ years) in operations leadership experience in Mexico
Candidate with good exposure in setting up operations, hiring, scaling and managing large teams, and process improvement initiatives in Logistics / supply chain is preferred
Experience in implementing formal process control and process improvement mechanisms such as Kaizen
Proven experience in innovative business practices that have been game changing for business evolution; Experience with performance metrics, process improvement and Lean techniques
Ability to build strategy and execute it with speed and continuous improvement across the breadth and depth of the program
Strong problem-solving skills and the abilities to analyze quantitatively, scope technical requirements and effectively prioritize program deliverables are essential
Strong presentation and written communication skills are essential
Leadership with demonstrated skills in people management, operations management and delivering results
The ideal candidate possesses a strong background (12+ years) in operations leadership experience in Mexico and Latin American Countries

Operation Manager Resume Examples & Samples

Lead a region of Amazon Logistic China operations, responsible for the overall safety, cost, quality and performance and customer experience of delivery operations
Innovate on and improve Amazon Logistic last mile operation. Improvement comes from measurably increased customer satisfaction, increased safety, lowered process variation, productivity improvement, and lowered costs
Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area to meet and exceed business plan
Will set and clarify requirements and expectations for Delivery Supervisors / station leads
Measures performance, provides feedback, and holds Delivery Supervisors / station leads accountable for their performance and the performance of their departments
Leverages the Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
Takes proactive steps to ensure that best practices are shared across all departments and shifts
Works closely with support staff (HR, Finance, Facilities, Safety and other Delivery Managers to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives
A completed Bachelor's Degree from an accredited university
At least 5 years management experience, or 3 years’ experience at Sr. level in transportation and express delivery industry
Flexible to work a variety of hours as business demands, including overnight, weekends and holidays
Willingness to challenge and change status quo, proactively drive for innovations
Superior communication skills, including the proven ability to effectively manage, influence, negotiate, and communicate with external business partners and internal teams to meet operational performance goals

Service Operation Manager AML Resume Examples & Samples

Mobilize the team towards a collective objective, and resolve conflicts between working groups
Encourage emulation and discussion and helps to preserve an open working environment
Work between teams in various locations and with various cultures; As a Service Manager, your main responsibilities are the following
Manage the Service Operations team activities and processes in order to ensure that AXA Client entities receive timely assistance and guidance when required, in line with the agreed level of services (SLA)
Lead on-going process improvements initiatives, in order to better the efficiency of those IT services
Provide support to Project team and Build Team by delivering (in dedicated environments) new releases, new configuration and by deploying new entities (Pre-prod implementation, UAT Support, Go Live)
Administrate all operating environments
Produce ad hoc reporting (on demand) to monitor platform activities, KPI
Willingness to dive into software environments and technical issues; ·
Knowledge of AML software ·
Wide knowledge in computer science, such as testing, networks, algorithmic, security, operating systems, authorization and identification…

Senior Operation Manager Resume Examples & Samples

Coordinate & maintain relationship with third parties such as fund accountant, transfer agents and custodians
Monitoring of trade flow between front office system to service providers across different asset classes
Regular trade monitoring and matching on various platforms; oversight of failed trades; claims management and the performance of 3rd party relationships
Monitoring of corporate actions processing in system as well as cash management between different prime brokers
Support front office teams on securities and cash positions
Contribute on achoc process improvement projects

Service Operation Manager Resume Examples & Samples

Bachelor Degree in Technical or commercial field or 5 years work experience equivalent
Customer relationship management skills and experience
Market and customer business understanding
Solid knowledge of maintenance methods in elevator industry
Knowledge of modernization and maintenance method
Wide knowledge of construction industry contracts and their management
Knowledge of employment law in relevant country/area

Operation Manager Resume Examples & Samples

Identify and document the system and tool requirements for optimal operations of the relevant offerings / capabilities
Recommend best practice for the deployment and ongoing operations management and technical support for service contracts
Ensure the successful transition and operation of Services Contracts
Ensure that the operational deliverables of the project enables cost effective, client centric and meets service level agreements
Provide sound consulting services and recommendations based on customer and client needs, current information and trends and act as the point of escalation for client satisfaction issues
Contribute to the development of processes and approaches that enable a continuous improvement program
Research and apply best practice to the deployment and ongoing operations management
Provide accurate and timeous reporting in respect of key performance metrics and recommendations to improve operational efficiency
He/She has a high level knowledge of IP Networking LAN – WAN, IP routing, switching, Cloud and Unified Communications
Experience: minimum 3 years in a similar service delivery function within a large scale technology services environment across a range of services including Enterprise Services
Experience in managed services and service delivery environment including technical and service management exposure
Highly proactive and committed
Good analytical abilities,
Strive to meet and exceed SLAs at all times
Ability to communicate well
Stress resistant and priority management skills,
Fluent in Dutch and French, and a working level in English,
Demonstrate the ability to learn new technologies and stay up to date with trends in the relevant field
Open minded and autonomous
Demonstrate the ability to manage urgent and complex tasks simultaneously
Flexible with participation in duty role rotation
Demonstration of Dimension Data’s core values of Pro-activity, Teamwork, Professional Excellence, Partnership, Personal Commitment and Multi-Cultural Strength is essential for a successful career

IT Systems Operation Manager Resume Examples & Samples

IT Leadership
Master's degree in Computer Science, Mathematics, Physics, Engineering or related scientific fields,
2 to 3 years of progressively responsible experience with analysis, installation and system configuration including staff supervision
System management knowledge and experience with Apple, Unix, Linux and Solaris
Experience in programming using one or more of the following languages: C++, Visual Basic, JAVA, PEARL, or RUBY, etc
Experience working with other enterprise clinical systems
Experience working with hardware/software vendors
Excellent ability to communicate in English, both verbally and in writing – public presentation experience preferred
Excellent interpersonal skills and ability to collaborate with multiple stakeholders and organizations effectively
Advanced computer skills including documentation and reporting of department system performance data, downtime, network availability or other metrics as appropriate
Experience with selection, installation and use of complex software products
Attention to detail and consistent independent follow through on expected tasks

Operation Manager Resume Examples & Samples

Excellent knowledge of Front Office &
Outstanding Communication &
Able to integrate well with the team and
Responsible for developing and training

SMI Tools Operation Manager Resume Examples & Samples

Understanding the Netcool Application layered architecture
Designing of development activities in Netcool Suite
Experience with installation / configuration of Tivoli Netcool/Impact 6.1
Experience working with Probes ( mttrapd, eif, socket, syslogd, glf)
Supporting on development tickets raised on the Netcool application
Web GUI filters development as per the user’s request
Omnibus tools and automations development activities
Configuration activities on Probes and Gateways
Support and development on the Netcool IMPACT, Netcool OMNIbus Rules
Scripting and support in Impact polices and enrichment
Expertise Level of knowledge in Netcool Suite of Products like Omnibus and Web GUI
High Level Understanding of E2E flow of events in Netcool suite
Development skills in Omnibus Tools, procedures and automations
Development skills in Probes rules and filter files
Should have knowledge of ITM and ITCAM administration
Should have knowledge of Network view creation in ITNM
Should have knowledge of discovery configuration and discovery status
Should be able to do the event and data level trouble shooting
Should have basic knowledge of RDBMS (Trigger/Procedure creation)
Good level of knowledge in Scripting, SQL queries and Policies
Good knowledge in Unix Platform Operations and Database concepts
Candidate should have basic knowledge on network components & NOC activities
Good communication skills, customer Interfacing Experience & excellent analytical and troubleshooting skills

Operation Manager Resume Examples & Samples

Continuously evaluate and develop a successful and strong organization which is able to meet current and future challenges
Formulate/develop quality strategies collectively with the Site Leadership Team to achieve short and long term objectives. Provide leadership in execution through a structured approach
Plan/organize resources to meet organizational objectives
Coach, develop and motivate individuals and teams to achieve breakthrough improvements at all levels in the organization
Develop leadership succession bench
Provide a safe and conducive working environment that promotes creativity and innovation
Manage day to day manufacturing operations including activities with material management and production scheduling to ensure the total manufacturing objectives are accomplished in a timely and cost effective manner. Drive ongoing cost reduction to target levels
Account for quality and delivery in addition to the people related items
Utilize Lean Manufacturing/Six Sigma techniques and incorporate best practices
Maximize activities with management team to implement cost effective systems of control
Review customer commitments with production staff to assure top quality and on-time delivery
Support organizational environmental, health and safety goals and lead effort in manufacturing
Work with other facilities on line moves and consolidation efforts
Work with HR to establish people policies for operations
Frequently interact with subordinate supervisors, outside customers and functional peer groups at management levels

Operation Manager Resume Examples & Samples

You are someone UNIQUE
You make your expertise GROW
You have the SPIRIT OF CONQUEST
You are INNOVATIVE
TRUST and RESPECT are your WAY OF LIFE
If you are that person, then WE are the right TEAM for YOU!

Maketing Capability & Operation Manager Resume Examples & Samples

To identify the regional capability needs and develop an annual Capability Strategy showing how capability will be raised in AMEA. The strategy will outline the training requirements for the region and the resource required to fulfill the requirement
To execute the Global Marketing curriculum, building a Regional programme made up of training and inspirational events
To ensure all training is certified, keeping accurate records of attendance. To analyse the evaluations and gain feedback from participants and managers and recommend continuous improvement
To develop a plan to build trainers/ black belts in the region for each core programme
To manage the regional budget, to deliver the programme of activity within the agreed budget
To deliver regular Marketing inspiration, communication, and recognition to the broad AMEA Marketing Teams, Marketing Services and Agency Partner community to celebrate & promote Marketing Excellence and sharing of best practices
To support marketing spend optimization programs. Strong partnership with global COE, countries, categories, Procurement and Finance to deliver efficiency ideas and tracking of performance
To support Marketing Business Process Excellence. Champion implementation of new approaches to drive one MDLZ way of marketing engaging all marketers and setting up systems and enablers

FB Operation Manager Resume Examples & Samples

Execute the delivery of department promotions and new menus; creating a destination of choice for both hotel and external guests
Assist and guide department achieve their financial and operational targets
Monitor control of food, beverage, labour and operating expenses
Previous Food & Beverage experience in a senior leadership role required
Bilingual in English and Bahasa Indonesia is required
Pre-opening experience is an asset

Service Operation Manager Resume Examples & Samples

Hold S1 Electrical Engineering
Min. 5 years experiences as services manager
Knowledge about HSE, Competency Certification
This position will perform Contract management
Services Planning & Scheduling , Quality
Assurance through out the services delivery. Preferable has exp. In O&G or Automation Industry
Proven track record in preparing project specification, project Monitoring report, Excellent spreadsheet and communication skills and attention to details is required
Good in numerical ability and detail-oriented
Good English (oral and written) & computer literate
Motivated to aggressively grow the service business with strong and engaging leadership techniques

Operation Manager Resume Examples & Samples

A minimum of 5 – 8 years’ experience in field service management or operation management role or equivalent strategic leadership role
Work with business leaders to report any new opportunities utilizing Amstar coating or PressureWave Plus Boiler Cleaning
Drive growth in Surface Coating Segment
Local package will be offered to the candidate
Strong team management skills
Strong entrepreneurial spirit with strong desire to win
Technical experience in surface protection or fossil fired boilers would be desired
Knowledge insitu work and local EHS regulations would be an added advantage
Flexibility with schedule and ability to travel 50% of time

Operation Manager Resume Examples & Samples

University degree in Electrical & Electronic Engineering or related discipline
8-10 years minimum relevant experience in International Project activities for multi-disciplinary projects with good knowledge of technical and contractual requirements of high voltage electrical Substation Projects
PMP certification would be added advantage
Knowledge of Electrical networks and technology used in related T&D projects (involving AIS or GIS switchgear, transformers, related cable works etc)
Ability to lead, manage and organize multiple teams and activities, as well as required staffing, development and training plan for the different teams
Skills in planning, resource management, financial and legal/contractual aspects of project management
Knowledge of project management tools, software and methodologies such as MS Project, Primavera etc
An understanding and appreciation of International Standards (e.g. IEC) as well as local preferences / practices
Financial knowledge is desirable, good level of understanding of Profit & loss and financial reports/statements necessary
Knowledge of T&D products and systems, especially substations in transmission & distribution networks
Good oral / written communication skills in English
Time and resource management skills

Operation Manager Resume Examples & Samples

Planning and implementing various service activities, and monitor progress and long term delivery
Optimizing productivity by contributing to the coordination of work across Power Grids business units
Ensuring quality, test procedures are in compliance with IEC/ISO standards including documentation, NATA signatories and lab compliance
Leading engineering and production activities to retrofit, repair, refurbish, and phase out products in accordance with contract requirements
Collaborating with buyers and project managers to ensure appropriate supply of spare parts and equipment for on-site service teams
Ensuring work assignments are accurately classified as warranty or non-warranty status to optimize margins
Guiding and motivating direct and indirect subordinates within HR policies

Operation Manager Resume Examples & Samples

Oversee and review operational processes to ensure depot productivity
Ensure the depot offers both internal and external customers and clients the highest levels of customer service throughout the distribution process. (e.g. Field Teams & Couriers)
Optimise network performance and cost effectiveness through design and monitoring of challenging KPI’s implemented through the operational management teams
Provide leadership, support ensuring individuals are engaged, motivated and committed to operate as a high performance
Ensure the depot meets operational targets and maintains control of the cost base
Previous leadership and people-management experience with a particular emphasis on support, motivation and development
Competent in the understanding of Management information and excel spread sheet
To be able to identify opportunities for efficiency and perforce improvement in depots and deliver and demonstrate performance improvement
Experience in 3rd party logistics, transport and team leadership
Full Driving Licence
CPC National certificate or equivalent. ( Or commit to obtaining through Hermes)
Able to work flexibly including ability to cover the operation 24/7

Operation Manager Resume Examples & Samples

Strategic, organizational alignment and steering of all business activities within the one of the Business Unit to realize strategic and business goals for the RCA market via bearing full responsibility for economic profit (P&L responsibility) through optimum allocation of resources
Full accountability and operational management of ongoing BU projects on the territory of LCB Russia. Operational responsibility for BU localization project, including identification of competences gap and ramp up recourses
BU strategy development and provision of its achievement
Full responsibility for increasing business volume and profitability for the business unit
Participation in identification of market potential and definition of innovative strategies, orientation of the business process
Business development, business relations management with customers and internal partners, crisis management, competition analysis
Cross regional marketing
Budget (volume-, cost- and profit) planning and realization (controlling)
Development, adaptation and implementation of efficient organizational forms, procedures and processes taking account of consequences relevant legislation and Company policies in order to identify areas suitable for rationalization, and safeguard and increase cost-effectiveness
Support of major customers and projects
Establishment of long term business relationships and performance of the key account management
Responsibility for personnel
Development and motivation of leadership on international level
Realization of competency management
Pushing of innovativeness, project management optimization
Professional experience in different functions (e.g. sales, project management) and in international business
Proven ability to drive business
Proven professional experience in Strategic Business Planning & Controlling
Experience with complex projects
Proven sales and customer management excellence
Successful experience in leading and motivating teams
Energy market and equipment knowledge
Developed knowledge of the business portfolio (both product and solution)
Understanding of the contractual law, skills in Investment Planning & Controlling
Understanding of the risk management principles, project management principles, quality management methods and tools, business administration and competency management
Completed professional education from the leading domestic Universities. Fluency in the English language
Mastering presentation techniques and practical skills

Operation Manager Resume Examples & Samples

Bachelor’s degree; Master’s (preferred)
5+ years of experience in Project Management or/and Operations in comparable services companies
Good technical understanding of all the operations production platforms and capabilities
Experience driving transformational change within and outside the organization
Analytical Skills: good ability to assess a situation, seek multiple perspectives, gather more information if necessary, and identify key issues that need to be addressed
Ability to monitor activities with metrics
Ability to identify root causes of issues in a process
Direct and indirect people management skills
Being able to drive cross-country initiatives
Excellent communication skills, both verbal and written – share information and ideas clearly and concisely and ensure understanding
Capable of energizing and empowering a diverse, multi-cultural operation
Demonstrated communications and win/win negotiation skills, both verbal and written, that are effectively utilized across all levels of a matrixed organization
Fluent English - Additional language skills would be preferred
LI/IT

Maintenance Operation Manager Resume Examples & Samples

Ensure work is performed in a safe, effective manner and in accordance with the H&S at Work Act, Rules and Regulations, Railway Group Standards and Alstom Policies and Procedures
Direct Depot Managers to ensure efficient utilisation of staff and resources in order to achieve contractual targets
Control the evolution of the main KPI’s related with the contractual commitments and prepare the working files to negotiate the possible Penalties with NTV
Review work plans with Depot Managers to ensure daily production targets are met as effectively and efficiently as possible
Maintain good industrial relations within area of responsibility, implementing disciplinary procedures for any serious staff irregularities - maintain a well-disciplined work force
Proactive in identifying areas for improvement by personal check, analysis of trains incident reports and complaints, initiating action to ensure improvements
Assist in the preparation of manpower forecasts, Production Budgets and effectively control costs
Responsible for ensuring IT system RAILSYS is updated and where required concluded in relation to work done
Ensure staff under your control are trained and developed in accordance with Alstom development of people policies and national rules
Ensure that where applicable, documented Quality procedures are adhered to and that ‘owned’ quality procedures are maintained and developed accordingly
Ensure that job times are controlled, issued and updated as necessary
Carry out Technical, Quality, Safety and General briefings as necessary
Plan and control leave entitlement for Area Managers and Depot Managers within set guidelines in order to meet the Business Plan
Encourage continual professional development for staff within your areas of responsibility
Ensure, by means of audit, that contractors meet the requirements of the business
Managing organisational change in order to optimise working practices and thus ensure a productive workforce
Obey all of the Rules, Regulations and Instructions that are applicable to either the post, the post holder, or both
Obey instructions given by those in charge at places of work, except where you believe there is an imminent danger to yourself or others
Inform Local management immediately if others are not obeying relevant Rules, Regulations and Instructions
Comply with any control measures that are implemented as a result of any Risk Assessment
Participate as required in the risk assessment process
Promptly report to your supervisor/manager all accidents, incidents, product safety issues and work related ill health or near misses that you witness or are involved with
Ensure that you are fully aware of the fire precautions and evacuation procedures for any building you are working in or visiting
Ensuring that all personal protective equipment issued is correctly worn and maintained
Assist in safety investigations and closeout any actions / recommendations assigned to you
Carrying out any product safety work to the defined standards and to the defined methods. Advising your Supervisor / Manager if the work allocated is beyond your competence
Report any non-conformance against specification /process requirements
Ensure that all specified work records are adequately completed and maintained
Leadership and Administration
You must adhere to the local and company Health & Safety Policy
You must adhere to the ‘Worksafe’ procedure
You must only work to controlled or personally issued documentation / instructions and must remove any document from use within your area of responsibility that has been superseded / withdrawn, in accordance with instructions
You must comply with confidentiality procedures and arrangements, including data protection
You must participate in and undertake Personal Safety Reviews and Appraisals
Human Factors
You must ensure that you adhere to the requirements of the Drugs and Alcohol policy as detailed in the Drugs and Alcohol policy, for which you signed upon appointment
You must participate in the relevant induction, job training and vocational training
Planned Inspections and Maintenance
You must participate in planned safety inspections in accordance with Safety Tours and Inspections as requested
You must ensure that you comply with all relevant workplace risk assessments at all locations in which you are required to work
Accident Reporting and Investigation
You must ensure that all accidents and incidents that you become aware of occurring, or witness happening, are reported
You must ensure that any instances of ill health you suffer are reported
Fire Safety, First Aid and Emergency Planning
You must ensure that in the event of an emergency you adhere to the laid down instructions / arrangements
Safety Critical Work
You must not undertake any safety critical work
Safety Performance Monitoring
If you see or consider any person to be working in an unsafe manner, you must stop them from working and advise the Depot Manager or his representative
Personal Protective Equipment
You must ensure that any personal protective equipment that has been issued to you, or any staff for whom you are responsible, is used and maintained in the correct manner
Audit Arrangements
You must ensure that you maintain suitable records, for audit purposes
You must participate in any audit as requested
You must participate in safety briefings / meetings
Interface Management
You must ensure that you interface with any identified personnel, both internally and externally, in accordance with arrangements laid down in ALSTOM’s Supplier’s Safety Case and related documents
Management of Contractors
You must not engage the services of any contractor to undertake any work or provide any service unless authorised to do so
If you see or consider a contractor to be working in an unsafe manner, you must stop the contractor from working and advise the Depot Manager, his representative or another Manager
Procurement of Goods and Services
You must only procure goods and services for which you are authorised to do so
You must adhere to all procedures in respect of procurement
Comply with environmental legislation with a view to reducing harmful environmental impacts
Ensure that all spillages are dealt with in accordance with the Spill Control Procedure
The use of substances is to be in accordance with the manufacturer safety data sheets
All waste materials are to be managed in accordance with applicable legislation and the Depot Waste Disposal procedures
Undertake inspections of the workplace identifying safety and environmental deficiencies and ensure all actions raised are progressed to a satisfactory closure (as far as is reasonably practicable)
Ensure that control measures identified through risk and impact assessment, are implemented and maintained
Knowledge and understanding of our customers
The post holder must have experience in and understanding of the Railway Industry
Experienced in working within Depots maintenance environment
Technical experience and expertise in mechanical and electrical engineering involved in T&RS
Man management experience of large groups of staff 10+
IT skills – competent user of Personal Computer, including office packages, e-mail and intranet

Operation Manager Resume Examples & Samples

Provide direction and leadership to the operation team
Responsible for product manufacturing, manufacturing engineering, new product introduction, warehouse and logistics management
Implement key LSP operation strategies and processes, Factory of the Future, S&OP, and Zero Harm
Support New Product Introduction and lead new manufacturing line design, implementation and qualification
Lead, direct, and control the day-to-day activities of designated value streams to achieve the short and medium-term financial and operating objectives and KPIs set by the overall organization business plan
Direct the production of designated valued streams and manages the most difficult problems involving the manufacturing process
Ensure the manufacture of products in planned quantities, at budgeted cost, and of desired quality to meet customer expectations
Keep materials available by scheduling, monitoring, and adjusting deliveries and insures inventory transactions and accuracy are maintained
Deliver customer-acceptable products by enforcing quality standards. Maintains good manufacturing practices
Seek improved methods with a view to reduce costs, improve service level and reduce operational risk
Provide ongoing supervision and counseling for employees, guiding them in current positions and assisting with career development and training
Minimum of 5 years’ experience in operation management
Proven team leadership capability, able to drive and influence work force to achieve targets
Solid knowledge of manufacturing, supply chain, quality systems and processes, inventory management, new product introduction
Six Sigma and lean manufacturing skills
Demonstrated accountability and Can-Do attitude
Strong leadership skills and interpersonal skills

Operation Manager Resume Examples & Samples

　Manage the Seafreight Import Operations & Customer Service team
　Profit & loss responsibility for the Seafreight Import Department
　Ensure maximum profitability on all Import shipments
　Improve operational performance through increased efficiency, improvement & technology
　Ensure optimum and most efficient interface between Operations & Customer Service
　Provide team structure & process flow improvement suggestions
　Cooperate and coordinate activities with the sales department
　Maintain high quality level of operational quality & customer service
Minimum 2years of experience with seafreight import
Minumun 2-5 years of staff management
Japanese: Fluent/ English: Advanced

Operation Manager Resume Examples & Samples

Lead the export department with expertise and keep a close contact to the export team
Staff management, monitoring, training, dealing with performance issues if necessary. Hold monthly operation meetings with staff for better assessment of required resources and business needs
Improve or reach the Kuehne + Nagel global KPI
Ensure the achievement of the Kuehne + Nagel monetary/volume targets
Financial reportings need to take place in a timely and accurate manner and assuring that all instructions of the financial management are followed
Increase our export business continuously by offering the best possible service and highly competitive rates direct to the customer and KN overseas offices
Minimum 10 years experience with seafreight export
Working for global forwarder in Japan very important
Basic Sales experience

Quality Operation Manager Resume Examples & Samples

Accomplished leader with a proven track record of success in managing individual contributors and managers in a multi-channel contact center environment
Skilled at employee motivation and development
Strong work ethic and ability to manage multiple projects and meet deadlines and timelines
At ease with relationship building and engaging a wide variety of internal and external senior level stakeholders
Ability to think differently, provide new solutions to old problems, and have a “can do” spirit
Strong attention to detail and ability to prioritize effectively and work independently
Strong analytical and process improvement skills
COPC certification highly desired
Ability to speak Spanish and/or Brazilian Portuguese highly desired, as some QPMs reporting to this individual will be supporting Spanish-speaking and/or Brazilian Portuguese-speaking sites
Travel required - 20-40%

Senior Operation Manager Resume Examples & Samples

Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personal policies and procedures
Provides guidance to the development of a warehouse plan, including personal requirements, material needs, subcontract requirements, facility needs and tooling and equipment needs
Performs administrative activities associated with the effective management warehouse operations, including compiling, storing and retrieving warehouse data reports
Contribute to and support all company and building programs and initiatives
Maintain and enhance overall associate relations and job satisfaction through effective communication, fair and consistent treatment, respect for the individual, and establishment of clear expectations and accountability. In an effort to improve overall performance, may be required to administer disciplinary action in a fair and impartial manner as necessary
Ensure associate safety through education and training, promoting safety awareness and accountability, and by promptly addressing potential hazards
Assists the Director in developing head count budgets making sure sufficient labor is in place to meet the current and future needs of the business. Assists the Director to develop and maintain a rolling 12 month forecast of cases received and cartons shipped to facilitate the proper placement of associates. Ensures that at all time sufficient labor is planned to meet the needs of current and future business
Works with Director to revise as needed any training material. Creates training calendars to be conducted to ensure training is in place to meet the needs of the business
Conducts interviews of potential associates, Assistant Managers, Managers and Department Managers
Ensures that Department Managers, Managers, and Assistant Managers are coaching associates to maintain and exceed assigned RE’s. Leads by example and makes sure that the proper coaching techniques and polices as established are being properly adhered to. Working closely with HR ensures that disciplinary warning and counseling are being administered as required
Ensures that all equipment used and the facility is in clean neat proper working order
Observes that all PPE and other safety equipment is used properly and is in good working order
Ensures that Managers, and Department Managers are coaching Assistant Managers to maintain and exceed assigned RE’s. Leads by example and makes sure that the proper coaching techniques and polices as established are being properly adhered to. Working closely with HR ensures that disciplinary warning and counseling are being administered if required
Conducts annual performance reviews within the prescribed time frame. Reviews need to have at least three quantitative and qualitative goals
Performs quarterly review of all assigned Department Managers and Managers against goals assigned. Solves problems and makes informed decisions that affect the associates, service, and productivity of his or her assigned area. Provides feedback to Director on associates concerns and works on resolving quickly and amiably
Observes and attends daily huddles and weekly meetings, communicates goals, objectives and company directives to Department Managers and Managers in a clear, concise, understandable manner. Provides proactive feedback to meeting facilitators on content and presentation. Ensures proper communications and listening techniques are being used (listening attentively and actively (paraphrasing)
Utilize effective time management skills in the performance of all assigned tasks
Strong organization skills, attention to detail and follow through to resolve any outstanding issues
Strong leadership skills, ability to lead by example
Demonstrated understanding of WMS (Manhattan preferred but not required)
Knowledgeable of a direct to consumer fulfillment operation
Creation implementation and the ability to coach to productivity standards (RE’s)
Experience in managing Managers and other levels of leadership
Knowledge of PC applications (MS Office)
4 to 6 years experience in a manager role
Good working knowledge of process improvement processes such as Six Sigma and or LEAN (5S)
Spanish speaking is a plus but not required

CS Operation Manager Resume Examples & Samples

Responsible for end-to-end customer service deliverables to Teradata customers, whether delivered directly by the geographically deployed resources or in partnership with other Local, Regional and/or global teams
Promote service excellence through coaching, guidance and leadership to create a positive work environment
Report and drive improvements based upon KPI for customer support activities to ensure a high quality and performance objectives are met and a customer service focused culture is maintained
Conduct operational reviews with major customers including customer visits
Improve customer satisfaction by ensuring timely service response, providing maintenance according to contract requirements and by resolving customer complaints in a timely manner
Ensure escalations are carried out promptly and managed according to documented escalation guidelines
Job is part of the country leadership. Active collaboration required with Sales, PS and all support functions
Must have a 'passion' for supporting customers. Highly service oriented with excellent customer facing skills and presence to deal with senior customer management
High Technical skills in ICT and Database + open source; analytical
Suitable person with technical degree or education and background, who has developed into managerial position and is confident in both of these areas
Good sense for different cultures and a huge interest in people
Interpersonal sensitivity and customer responsiveness
Ability to motivate people, work as a part of team, result focused, flexible, constantly trying to improve and innovate already used processes - Leadersship
High level of communication (verbal and written), produce presentation
Dutch mother tong , Fluent English is a must
Open mind to different approaches to service development and deployment

Professional Services Operation Manager Resume Examples & Samples

Create and track work orders based on scope, pricing and timeline information
Assisting with resource planning
Maintain correct hour reporting of consultants
Hire 3rd party resources for our projects and create the contracts
Assist in the monthly invoicing process
Project reporting and forecasting
High level Program & Project management
Project Governance
Experienced in resource planning
Result-focused with a can-do attitude. Takes responsibility for meeting deadlines
Detail oriented and able to cross-check and ensure accuracy of detailed documents including time and expense reports used for invoicing clients
Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook), familiarity with ERP systems

Operation Manager Resume Examples & Samples

Management competencies in leadership managing execution, building relationships, generating talents and organizational capability
Understanding and utilizing business information (eg. employee engagement, guest engagement and financial result) to manage everyday
Keeps operations team focused on the critical components of operations and service to drive guest satisfaction and the desire financial result
Ensure that all operational areas have an atmosphere that is conducive to the overall guest experience
Review financial reports and statements to determined how operations is performing against budget
Works with direct reports to determine areas of concern and establishing ways to improve the department financial performance
Identifies and analyzes operational challenges and facilitates the development of solutions to prevent re-occurrence
Coaches and supports operations team to effectively manage occupancy, rates and controllable expenses

Operation Manager Resume Examples & Samples

Excellent interpersonal skills are essential
Strong organization skills, attention to detail and follow through
Strong written and verbal communication skills, analytical, math and problem solving skills
Demonstrated understanding of WMS. (Manhattan preferred but not required.)
Knowledge of direct to consumer fulfillment operations
Knowledge of PC applications. (MS Office)
Bachelor’s Degree in Management, Logistics, or related field and /or equivalent work experience preferred but not required
4 to 6 years experience in a Manager role
Knowledge of process improvement processes such as Six Sigma and or LEAN (5S)

Site & Operation Manager Resume Examples & Samples

Experience of operating within a global / complex organisation
Significant prior experience of team management and resource planning
Commercially aware with strong analytical and organisation skills
Experience of risk management and continuity planning
Experience of operating in multicultural companies

Commissioning Operation Manager Resume Examples & Samples

The implementation of all T&C safety rules and procedures
Liaising with the O&M Contractor during the relevant test phases
The management of tram movements within test zones and to / from tests zones
The management of the Work Permit Office delivering permit to work and isolation permit to ensure the safety on the whole line
Definition and support induction requirements for Rail Safety Workers (Hazard Zone induction)
The coordination of all personnel and arrangements required during onsite testing: power supply arrangements, availability of trams and drivers, compatibility between T&C activities and other activities (remedial or completion works), other support if required as determined following risk assessment
Liaising with emergency services and third parties to ensure the safe implementation of T&C activities
Support the O&M Contractor during the trial running and performances tests period with support in the OCC or onsite if required
Management of weekly meetings for access on Test Zones
Updates and frequent communication to the T&C Manager regarding progress and issues
Previous experience having worked as a Commissioning Operation Manager on large infrastructure projects
Knowledge of railway protection
An Engineering tertiary qualification
Familiar with working in and around live electrified railway/tram systems
At least 10 Years' experience working within the field of Urban railway installation, preferably on light rail infrastructure projects

Ocean Operation Manager Resume Examples & Samples

Monitor Customer level CM1 (contribution margin) for the location
Deliver on the OCE Strategy (Commercial & Operational) in the geographical area covered by the Branches
Manage CFS Operations for North India SCM business as per plan
Manage all LSS/VAS operations in North India
Deliver according to the financial and operational targets defined in the Branch Business Plan and budget
Provide leadership in the areas of product and business development as well as resource optimization/utilization
Support and co-ordinate the development, implementation and localization of key initiatives, projects and programmes
Manage Internal & External stakeholder expectations along with business unit relations with other departments in the company
Translate Branch budget to Team budget & KPIs
Verify adherence of practice to the SOP & create/modify as appropriate
Work with BCO and finance to close the monthly and yearly book closures
Identify the areas of improvement & implementation of process improvement initiative
Maintain relations & conduct regular review meetings (Internal Stakeholder) Branch Cluster TL and (External Stakeholder) i.e. shipping Lines
Drive reduction in DSO (Accounts Receivable) & recommend suitable actions to Branch Cluster TLs
Minimum 8 years of industry experience in ocean import and export operations with Logistics industry
Experience and knowledge in warehousing, CFS, transport, business development, solution design and if possible customs and Freight

F&B Operation Manager Resume Examples & Samples

Micros POS
Well-versed in ISO 9001 and 14001
Responsible for all daily operational aspects of the Food and Beverage Department of the Hotel - Salmiya & Sharq
Maintain a consistently high standard of service & product through clear management of the F&B Team, active involvement in the operations and hands-on approach
Hands on training, coordinating, organizing, leading and motivating F&B team members
Develop close working relationships with other departments, municipality and suppliers
Promote outlets and use innovative methods to generate revenue, increase average spends, covers and profitability while meeting productivity ratios and remaining cost effective
Handling guest complaints and thorough follow up and remedy all situations
Implementation of Accor brand and synergies with Ibis in manning and utilizing resources
Maintain a consistently high level of guest service
Awareness of the local environmental Municipality regulations
Monitor what competitors are doing in the culinary sectors of the business, benchmark and compare to own operation, suggest changes if required
Be involved in compiling, costing and updating all food and beverage menus
Maintain all technical documentation up to date
Advise in the selection of suppliers and order goods in accordance with the Purchasing Officer
Supervise requisitioning of F&B items
Check the correct use of all equipment and utensils, and maintain monthly inventory of these
Work together with the team for ways of cutting costs and improving ratios while maintaining the quality of the service provision
Keep moral and spirits high
Perform miscellaneous job-related duties as assigned
Be involved in in-house as well as external advertising
Ensure the proper organization of the work for the whole outlets, have weekly meeting with the Head Chef
Delegate within and guide the service team
Train and supervise the F&B service team
Participate to annual budget preparation, revenue and other expenses
Draw up the work schedules/rosters with budgeted productivity for the teams including breaks & holidays
Check the day to day presentation of the team members
Organize day to day work and communication meetings with the team, monthly meeting to be documented
Take part in the preparation and implementation of the training plan for the F&B department for all new recruits and existing employees (department trainings, daily 5 minute trainings)
Recruit all employees, in coordination with the HRD
Conduct the annual assessment meetings of the associates

Area Operation Manager Resume Examples & Samples

Reviews project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project
Allocates resources to the different locations overseen by this position
Acts as liaison between the company, the clients, and the public
Acts as the Project Manager in their absence
Travels to project location to inspect for quality and to make sure safety measures are being followed
Confers with project staff to outline work plan and to assign duties, responsibilities, and scope of authority
Directs and coordinates activities of project personnel to ensure project progresses on schedule and within prescribed budget
Reviews status reports prepared by project personnel and modifies schedules or plans as required
Coordinates project activities with activities of government regulatory or other governmental agencies
Performs activities of workers supervised including but not limited to responding to emergencies on the roadway
5+ years experience roadway, facility, construction maintenance
3+ years in leadership role

Operation Manager Resume Examples & Samples

Fluent in both written and spoken English and Mandarin
5+ Years relevant experience
Strong listening, presentation, communication, and influencing skills. Articulates with confidence to senior management
Demonstrated ability to work independently, interact effectively with different levels of management and to operate with excellent corporate work ethics (timely, honest, respectful and considerate to co-workers)
Strong attention to detail in supporting management reporting with clear and concise data analysis and presentation
Highly motivated and self-directed; exhibits thought leadership and strong critical thinking skills
Excellent interpersonal skills necessary to work effectively with a variety of individuals and departments
Ability to think critically, analyze workflows and data, draw conclusions and suggest potential solutions to mitigate risk exposure and/or improve efficiency

Operation Manager, Indonesia Resume Examples & Samples

Provide day-to-day leadership and management that mirror the mission and core values of TMF Group
Act as the Local Security Officer the company's ISO 270001 certification in Indonesia and Business Continuity Planning "BCP" manager
Responsible for driving the company to achieve and surpass sales, profitability, cash flow and business goals and objectives
Responsible for the measurement and effectiveness of all internal and external processes. Provides timely, accurate and complete reports on the operating condition of the company. Projects manage locally and ensure the successful achievement of the ISAE Certification during 2016-17
Spearhead the development, communication and implementation of effective growth strategies and processes
Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization

Bidding Operation Manager Resume Examples & Samples

Leading bidding information management team to collect data from external tender platforms, and consolidating with data from internal sources on a daily basis
Coordinating with DM regional team to confirm with RDSL sales and distributors their actions for identified tenders, and following up their bidding results
Updating RDSL bidding database with feedback from RDSL and distributors
Continuously monitoring effectiveness of external bidding data channel and working with data service vendor to make adjustment
Utilizing bidding data to generate meaningful reports for stakeholders
Supporting management for its bidding strategy design
Monitoring trends of sunshine purchase and bidding operation in IVD industry and timely adjusting existing operations for efficient support，and providing strategic support of bidding operation to DM

Llp Operation Manager Resume Examples & Samples

Responsibility for complete operation for our important customer
Leading a team of highly motivated operations team members
Administration, coordination and organization of transportation
Negotiations with forwarders and transport capacity purchasing
KPI´s monitoring and reporting
Participation in quarterly business review with a customer
Regular communication with a customer
Responsibility for financial plan
Coordination of activities in the Czech Republic and abroad
Cooperation with international team
Previous experience in the international transport
Significant experience in negotiation with carriers
Fluency in written and verbal English, other foreign language bit advantage
Experience in customer negotiation and people management
Good organizational skills and flexibility
Very good communication skills, reliability and responsibility
Ability to work quickly and accurately in a high pressure environment
PC skills (MS Office)
Driving license „B“
University degree or min. high school education (study field in transportation is a benefit)

Zara Seeking Operation Manager Resume Examples & Samples

Managing a team of several stock associates
Communication with Management regarding product sales trends and requests
Receipt of shipment and ensuring accuracy on invoices
Sets the standards for organization in the stockroom
Full Time Availability
Available to work early morning shifts
Prior retail/stockroom experience required with supervisory experience
Prior LP Training and experience as a Key holder opening and closing the store

Operation Manager Landfill Resume Examples & Samples

Manage the landfill operations of a business unit by overseeing the activities of the Operations Supervisor – Landfill, Lead Operators, Operators and/or General Laborers, who are responsible for the safe and efficient daily operations of the landfill
Monitor and ensure compliance with all safety, environmental and equipment maintenance policies; ensure landfill is operated in a manner that is consistent with conditions stipulated in the applicable permit
Work closely with the General Manager, Regional Engineer and Environmental Manager to develop and maintain fill sequencing plans and ensure density goals are achieved
Plan and implement the operational procedures for the receiving and disposing of waste, completion of construction projects and yard maintenance
Manage relationship with all outside contractors
Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses
Certification as a Landfill Operator
Experience in labor relations
Prior experience in landfill daily operations including, scheduling and planning, waste placement and soil/cover usage/management

Operation Manager Resume Examples & Samples

Ensure the functional operation of an Customer Care Center and implement the required Service
Support Process SERVOR (Registration, dispatch, spare part logistic, service confirmation)
Provide qualified resources for pre-clarification according SERVOR processes
Ensure proper technical and application support
Define and supervise the escalation process into the Regional Support Center (RSC)
Introducing and maintaining the ERP / service management system (SPIRIDON)
Maintain local customer database (Installed base)
Ensure proper data collection for any service incident
Provide key performance parameter (KPI) as required by HC standards, related to product data, installed base and service performance
Report regional management on current service situation
Escalate service incidents according defined parameter
Ensure with high operational performance expected high customer satisfaction
Follow up any customer complaint
Operate and control logistical activities within Customer Services
Order and return spare parts from / to global CS Logistic Centers
Control and deliver tool and test equipment
Provide qualified resources for SRS (remote services) and EPS (extended product service)
Services Support
Set up responsibility for the focused development of the field force and the processes necessary to leverage the SRS infrastructure into other service/business offerings
Holds the disciplinary responsibility for the staff it is assigned to him/she

Operation Manager Resume Examples & Samples

Lead weekly shipping meetings and ensure resolutions
Manage and communicate deliverables on Field forecast needs
Develop the forecast and manage on a weekly / monthly basis for the Western Specialty
Trouble shoot to sales and replenishment teams any issues in regards to shipment or item set up errors
Manage relationship at third party warehouse, identify and communicate inventory overages – Help find solutions
Collaborate with planning and forecasting team to ensure the Canadian forecasts are accurate and communicate any large discrepancies, or change to the monthly flow
Accountable for the full roll up of the Canadian monthly forecast. Collaborate with sales team(s) for insights
Provide input and attend forecasting meetings
Work in collaboration with operations team to ensure inventory strategies are aligned with sales patterns
Support sales, planning and merchandising with ad hoc projects
Problem solver
Ability to work in a team environment as well as self-starter
Agility to multi task and setting priorities

TDJ Warehousing Operation Manager Resume Examples & Samples

Optimizes loads to drive cost and service (land, sea and air)
Understands INCOTERMS to be able to consider their impact to transportation activities
Business performance management
Governance/Policies & Procedures
Fully Bilingual Spanish-English
Extensive experience, at least 5 years in a senior Logistic area in a Fast Moving Consumer Goods Company or similar

Operation Manager Resume Examples & Samples

Setting EHS goals that will ensure continuous improvement with the company's safety objectives. Focusing on reducing and managing risks associated with employees, contractors, customers, products, and facilities
Ensure continuous compliance with all Environment, Health & Safety, Food & Feed Safety, Process Safety Grain handling standards, Operations policies and procedures and Facility security
Coordinate with contractors on work safety and compliance to company requirements
Manage the EHS scorecard ie. the Safety Index performance, Zero fatality, Property damage requirements, perform monthly safety meetings, Mini H & S audits, monthly near miss reports, Environmental Management on : spills/releases, on violations/citations, on neighbour/customer complains, Food Safety management
Ensure that all employees are wearing their PPE and contractors/ visitors abide by Cargill’s PPE requirements and daily enforcement on EHS requirements
FSQR - Develop and implement stringent Food safety and Quality measures, developing appropriate controls, and work towards Zero Food safety and Quality incidents
Report all accidents and incident on real time basis
Prepare permits when required and check on execution of permits after approval
Assist in Feasibility study and Financial Analysis of Build Projects
Operate and maintain the projects as per Cargill standards and guidelines
Identify and train appropriate technical training needs for employees in EXIM Documentation, Cost Management, EHS, Shrink and inventory management, customer focus, , SOPs and food safety
Conducts training with operators and contractors ( monthly & as needed)
Resolve conflicts and problems of employees
Organise and control warehouse operations through H & T
Control absenteeism, sick leave, annual leave and overtime
Minimum 3-5 yrs working experience in Grains Handling or Food products environment and Export Import Cargo Handling Process
Be able to communicate in English both verbal and written
Highly Computer literate especially in MS Word & Excel
Knowledge/ Experience of EHS, Inventory Control & Management, Warehousing & Logistics
Knowledge of import and export regulations in Vietnam.(Other countries is an added advantage)
Knowledge regarding vessel handling and discharge, and Containerized cargo shipments
Knowledge in Grains handling/Storage
Knowledge in cost and warehouse management
Experienced in managing contractors and huge workforce would be an added advantage

Operation Manager Resume Examples & Samples

Lead several location teams of staff to manage daily operations and distribution system to ensure all operational targets and KPIs of the transportation are met
Enforce security and work safety measures and controls in the carring and distribution network
Contribute to add value to all services in conjunction with directions, established performance standards, measurements in cost saving and cost effectiveness
Constantly look for improvement opportunities along the value chain, to streamline and re-engine the processes to achieve or exceed the service standard or target
Deploy and complete special assignments at the instructions of the Senior Manager
Assist team leader to develop and stabilize the operation team

Zara is Hiring Operation Manager for the Opening Resume Examples & Samples

Managing a team of several stock associates
Communication with Management regarding product sales trends and requests
Receipt of shipment and ensuring accuracy on invoices
Sets the standards for organization in the stockroom
Full Time Availability
Available to work early morning shifts
Prior retail/stockroom experience required with supervisory experience
Prior LP Training and experience as a Key holder opening and closing the store

Operation Manager Resume Examples & Samples

Knowledge of all metal trades skills
General computer and word processing experience
Ability to perform advanced math including cost analysis, statistics, concepts of probability, fractions, percentages and ratios
Excellent writing ability; must prepare summaries, reports, and business correspondence using prescribed format and conforming to rules of punctuation, grammar, diction and style
Ability to apply principles of rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to make advanced analytical judgments and decisions, especially for which there is little precedent
Ability to control, plan and supervise activity of others including accepting responsibility for formulating plans, designs, practices, policies, methods, regulations and procedures for operations
Excellent interpersonal skills in job situations beyond work instructions including regular contact with the public
Self-motivated. Able to work independently without constant direction or supervision

Operation Manager National Hosted Service Resume Examples & Samples

Provide customers a single point of contact for the day to day operational queries and ensure service delivery and KPI compliance
Manage and maintain operational services scope as per the contract(s) and ensure Customers understand their obligations in regard to service deliverables
Compliance to operational processes disciplines
Ensure that Customers receive appropriate and timely reporting as required by the Contract as well as any on demand reporting
Lead monthly service reviews and other forums to ensure that operational services and issues are managed successfully
Ownership and resolution of operational issues including incident reports and follow up action items from system incidents, both internally and externally
Conduct briefings with Customers to ensure understanding of systems, service and functionality to be delivered under the Contract and the involvement of Customers in the process
Definition and development of all operational supporting requirements and documentation for the introduction of new customers and services. This entails the transition of project to operations handover
Comply with Motorola Quality policies and practices
Manage sub-contractors deliverables and adherence to agreed scope and outcomes
Ensure all operational documentation remains up to date and relevant – Operations, Management and Logistics Support Plans
Comply with our ISO 9001 requirements to maintain certification
Be part of the Incident Coordinator’s roster, and act as an escalation point as required for incident management
Comply with the change management process and take appropriate action as a Change Manager
Review and approve change requests. For high risk changes, facilitate a review of the request with the Change Advisory Board (CAB) which includes the key stakeholders from the customer(s) for approval

Operation Manager Resume Examples & Samples

Processes, verifies and audits invoices, expense reports, journal entries, purchase orders, etc
Balances items, entries or amounts related to documents processed
Reconciles general ledger accounts, prepares balance sheet reconciliation and clears exception items
Posts ledger and general journal entries
Responds to some routine, but more complex questions related to area of responsibility

Operation Manager Resume Examples & Samples

3 years + industry experience with at least 1 year experience in Lean / OPEX / CI / Digital related role
Bachelor degree in engineering or equivalent field, relevant advanced degree preferred
A good understanding of Lean principles and tools or Digital / Industry 4.0
Excellent communication skills to lead and coordinate in a team environment
Willing to work in a highly demanding and result-oriented team environment
With training center management or client development experience is a plus
Energetic, cooperative and pleasant personality. Able to work with and handle effectively a diverse group of team members

Operation Manager Resume Examples & Samples

Manage the day-to-day operation of the site with regard to Health, Safety and Environmental Performance, Production Performance, Asset Security and Operations activities in order to deliver agreed power generation production plans in line with customer requirements, safely and cost effectively
Manage the routine and non-routine minor maintenance of the site equipment in off production periods with regard to Health, Safety and Environmental Performance, Production Performance and Asset Security in order to deliver agreed power generation production plans in conjunction with the more in depth maintenance works conducted by the Maintenance Team
To establish, develop operational strategies, policies and procedures to preserve the value of the asset in the (short, medium and long term) in order to support the delivery of the required levels of reliability, availability and flexibility of business targets whilst complying with statutory, regulatory, and Company policies, guidelines and standards, and industry best practice
Manage the Health, Safety and Environmental culture, management systems and practices to deliver acceptable levels of performance and continuous improvement on the site, in line with company requirements and current legislation whilst ensuring that all personnel on the site adhere to the site procedures and requirements
Contributes to the development, implementation and delivery of the site business plan, site operational budget, risk management plan, Business Management System (BMS), and other relevant senior management activities to ensure delivery of strategic and business goals
Support the Maintenance team with operational experience to enable them to manage the cost effective and timely procurement of parts and services required to underpin the facility production targets
Oversee and review the team delivery, through effective use of the performance management system and utilisation of station resources against the business plan and work programme and alter and allocate resource accordingly, interfacing with other CEOL teams to ensure that the overall station requirements are met
Review all significant plant operational losses and prioritise and allocate actions and resources accordingly to develop and implement appropriate operational procedures and solutions to prevent future re-occurrence
Work with the Generation Manager and the trading team to explore additional revenue streams while advising on plant operational limits that will sustain long term asset life
Identify and manage the delivery of Operator training and development to ensure that the team has the required competence, knowledge and skill to deliver the business objectives and act as Authorising Officer for the authorisation of Competent, Authorised and Senior Authorised persons under the safety rules

Ocean Operation Manager Resume Examples & Samples

Across your function
Outside your own country
In different business cycles
Across business units

Operation Manager Resume Examples & Samples

Hires, trains and develops a strong team of Service Representative and Kids' Club professionals that delivers on company goals and reflects its values
Responsible for the successful attainment of department targets (e.g. member service, cleanliness, revenue, and retention)
Service Management
Possesses strong organizational skills to execute and prioritize multiple tasks
Understands basic record keeping practices and procedures

Portfolio Operation Manager Resume Examples & Samples

Provide system matter expertise in Global Support Center technical applications and service coordination processes
Provides technical support to the Operations Team with the day to day operation of the owner portfolio
Oversees SLA compliance of work O&M requests
Ensures that reactive and preventive maintenance activities are appropriately balanced; monitors current and deferred maintenance backlogs and ensures that deferred maintenance is adequately documented
Creates and updates preventive/conditional/predictive maintenance job plans for existing and new equipment
Review and analyze building system and component reactive/preventive/conditional/predictive maintenance patterns to insure best value balance is obtained between maximum system/component performance and minimum maintenance
Administer various aspects of Building Automation Program (BAS) functions and oversees operational processes and functions as it relates to the account requirements
Extract and report information as required for data analysis and metric trending
Develops BAS operators for transition to Mechanical Electrical Techs FTEs
Oversees contingency events as required
Coordinates shutdowns as required
Administers remote Mission Critical maintenance program
Provide oversight through the EHS Manager Responsible for ensuring compliance with all codes/regulation/laws with respect to facility maintenance for all domestic and international facilities
Hire, train and mange staffing to support 24 hour operations of the Portfolio Operations Center
Knowledge of Building Automation Systems integrations and end user operation
Knowledge of Fire Alarm Systems operations
Experience administrating CMMS systems
Trade skill knowledge in total building operations to include but not limited to HVAC, Electrical, Plumbing systems and overall facilities operation in a corporate/industrial environment
Ability to read and interpret document blueprints, technical manuals, operating procedures
Ability to keep records of activities performed and complete monthly reporting requirements
Excellent Leadership and team building skills

Operation Manager Resume Examples & Samples

A Doctorate or Bachelor degree in pharmacy from a college of pharmacy accredited by the American Council on Pharmaceutical Education
Demonstrated leadership in pharmacy services
Graduate degree in business or a health care related field, or a minimum of three years’ experience as a Pharmacist in Charge or Supervising Pharmacist
Licensed as a registered pharmacist by the MN and WI Board of Pharmacy and additional states as operational oversight requires

Site Operation Manager Resume Examples & Samples

1/ Role summary
To manage the CrossDock and Warehousing Operations for a major fashion client in our new DC in Long Binh with 10,000 sqm warehouse space and 25 staff
Be the central point of contact for the client in day to day operations. 2/ Specific Accountabilities
Plan and oversee the daily operation
Engage with the client representatives on site including leading operations review meetings Lead & develop staff from different levels. Direct reports are warehouse supervisor, shift leader and warehouse admin staff
Work planning. Assign tasks according to business needs and staff capabilities. Monitor timely execution in line with defined Service Level Agreements (SLAs). Ensure cross training. Identify and execute Continuous Improvement opportunities
Plan and monitor execution of subcontracted handling services
Promote 5S and continuous improvement initiatives
Collaborate closely with Customer on site
Develop & improve warehouse related SOP’s
Ensure SOP’s are strictly applied, updated & improved as required
Ensure a safe working environment
Drive capability development of the team
Proven people management skills
Very good understanding of warehouse processes and WMS functionality
Basic knowledge of Transport Services
Able to work under pressure and set priorities for self and staff
Able to work in a structured manner - yet flexible to meet changing customer needs
Team player but also a strong leader for the warehouse team. 2/ Experience and Qualifications
5 years experience in Logistics field
Min 2 years experience in managing a warehouse operations team

Converse E-commerce Operation Manager Resume Examples & Samples

Bachelor’s Degree +5 yrs experience
Expert command of Excel
Working knowledge of Powerpoint
Preferred knowledge of BI, but not critical

Operation Manager Resume Examples & Samples

A bachelor's degree or equivalent degree and a minimum of 3 years’ experience as the same position
Fluency in both spoken and written English
Fluency in all commonly used office software
Skills: leadership skills, excellent communication and report writing skills, good in operation management and problem-solving skills, critical and analysis
Self – motivation and work well with minimal supervision
Ability to work independently, under pressure, and overtime to meet deadlines

Operation Manager Resume Examples & Samples

Employee coaching
Trouble shooting
Production execution
Collaboration across functions
Continuous improvement projects
Document review
GMP Manufacturing Experience
Experience leading teams and managing direct reports.　
Experience in a union/trade environment.　
Project management.

FF Operation Manager Resume Examples & Samples

Accountable for the timely and quality execution of the assign (Service Request) field services by ensuring that the team(s) delivers on assigned SLA and KPIs of various project in country
Ensures that the Service Request forecast and formation of details project execution plans are fed into Demand Planning and resources planning
Responsible for FF resources and subcontractor capacity and capability readiness as per the requirement from Market Service and Regional Business Center
Is accountable and responsible for headcount management, achieving business group targets and for the accuracy of the Field Force cost assigned perimeter. Continually driving cost improvements by implementing rightly processes
Participates actively in the governance of various projects and ensure quality delivery for FF scope and KPIs are maintained. Ensures implementation of corrective actions if KPIs show abnormal conditions or performance trends
Oversee the different functional processes and perform regular root cause analyses for continuous improvements
Ensure that corporate delivery model (process, tools, best practices and organization) is selected, implemented and regularly controlled
Contributes significantly to the holistic Subcontractor strategy & selection for the country or region to meet customer requirements
Executes individual and team performance management using field KPIs’/metrics to achieve improved field services output
Develops competencies of Field Service teams with appropriate training, and ensures that best practices are identified, supported, developed and applied
Lead the implementation of various transformation initiatives in coordination with the Best Practices teams
Setup and maintain the FF support functions like pre-sales support, EH&S compliance, administration etc. for multiple projects
Provide Operational leadership to the Field Force Organization in Philippines and responsible to deliver the various BGs customers service contract
Manage and lead the field services delivery for Philippines for various projects with teams composed of

Carolinas Operation Manager Resume Examples & Samples

Delivers exceptional client experiences in all Operations Services while building and maintaining effective client relationships
Drives accountability for and creates a culture of understanding the needs of our clients; actively seeks to understand client feedback to continuously improve the client experience
Builds strong client relationships with local office leadership by understanding business needs, managing flawless service delivery, resolving issues, and bringing solutions for all Operation’s needs; leverages relationships as needed to seek conflict resolution as it relates to people or services provided
Serves as an ambassador for Carolinas Operations services, educating clients and team members on service offerings and capabilities
Actively addresses service challenges by leveraging an understanding of client business needs and strong problem solving skills; proactively communicates issues, challenges, and solutions upwards to ensure successful service delivery and relationship management
8 – 10 years of relevant experience supervising others in a large corporate environment preferred
Excellent written and oral communication skills and attention to detail; strong problem-solver with the ability to develop creative and innovative solutions to complex problems
Ability to analyze/interpret difficult situations, and quickly make recommendations for resolution
Ability to develop strong working relationships with people of all levels
Ability to define and communicate clear business objectives and desired outcomes
Strong technical skills and solid understanding of MS Office
Leadership skills; ability to proactively manage client’s needs, address crisis situations and manage change effectively
Professional presence with the ability to build credibility and collaborate directly with office leadership
Demonstrate ability in team building
Ability to manage change and act as a change agent

Senior Operation Manager Resume Examples & Samples

Gathers and monitors metrics related to the DISC team progress against goals and objectives, including: items related to operation of the team (budget, resources, talent management), progress related to business improvement initiatives (process simplification, cost reductions, etc.?)
Facilitates business improvement initiative related to Cost Reduction opportunities which include defining the problem statement, measuring data to structure the approach and generate hypothesis, conducting key analysis and communicating results, and developing both an implementation plan and required controls to lead to permanent solutions
Develops recommendations for presentation to the Global Director of Infrastructure Sourcing & Contracts and executive leadership within the Data Center Construction Execution (DCX) team to enable critical decisions within the capital expenditure portfolio
Creates models and performs cost analysis includes global spend picture, heat-mapping across different categories of suppliers, review cost of change management, and business case development including design trade-off analysis
Works with key stakeholders within DCX team to support time-to-market initiatives through implementation to include tracking progress, designing and monitoring key performance indicators, and meeting milestones. Works with functional leaders outside DCX such as Procurement, the Supply Chain Team (CIS), Real Estate and Facilities (RE&F) and Strategic Sourcing to find commonalities in solution sets
Ensure compliance with regulatory compliance over programs that include, but are not limited to, safety, anti-corruption assessments, finance, and trade. Work with appropriate corporate agencies to improve and change supplier and transactional vetting as required
Map current procurement processes and define gaps in efficiency and consistency. Research solutions and review construction industry best practices to improve organizational consistency, efficiency and effectiveness to include automated solutions
Bachelor’s degree in technical field, such as computer science, engineering, or construction related
MBA or relevant advanced degree
Experience in both cost and statistical analysis, data modeling, and creating compelling visualizations of that data to communicate data to executive decision-makers
Excellent communicator that can interact with diverse groups across organizational levels
Experience with capacity or operations planning in an evolving and sometimes rapidly changing environment
Familiarity with common process improvement methodologies (Lean, Six-Sigma, etc.) and ability to facilitate change management
Approximately 10% travel required for this position

Western Operation Manager Resume Examples & Samples

Initiatives to aid with the continued development of the Fairmont Yangcheng Lakes’ positioning as a leading Food and Beverage destination in Kunshan
Working together with the Food & Beverage Director, The Fairmont Yangcheng Lake and the Outlet Chef de Cuisine, to develop new menu ideas and promotions
The continuous development and performance management of all colleagues and leaders in Essence according to Fairmont values and standards
Ensures all buffet displays are impeccably presented and clean at all times
Responsible for updating of all marketing materials for Essence & IRD abd the sending of the monthly e-newsletter from the Essence email address
All themed buffets will be appropriately decorated
All buffets will be labeled
Ensures adherence to Fairmont’s Code of Ethics
Minimum three years experience as Restaurant Manager in a fast paced, high quality and successful F&B operation

Fixed Assets Operation Manager Resume Examples & Samples

University degree in finance or accounting
6-8 years working experience in Accounting/Auditing/Controllership
Sound knowledge in US GAAP
Strong controllership mindset
Proven people management experience in a matrixed organization
Experience of working in a global business environment with sound understanding of process and controls
Ability to manage and prioritize multiple tasks, projects & deliveries
Proficiency in English (written and verbal)
Responsible to commitment and resilience under pressure
Adaptable and willing to implement changes
Accepting and adhering to high moral, ethical, and personal values in decisions, communications, actions, and when dealing with others

Operation Manager Resume Examples & Samples

Bachelor’s degree preferred with 2-3 years of inbound/outbound call center management experience, or equivalent
Experience with call center applications and technology required
Business communications skills
Ability to work and strive in a dynamic work environment

Site Operation Manager Resume Examples & Samples

Direct management of SPBO Pune team
Establish team to support SPBO and set up management frame work in Pune
Assist US managers with any requirement to better manage resources’ productivity, effectiveness, level and shift alignment
Work with Pune staff and US Managers to identify skill gaps and performance improvement plans
Communicate any need-to-know information for US Managers such as Holidays in Pune, site HR guidelines, and site operation guidelines
Act as liaison for SPBO and IT Site VP in setting up standard requirements (equipment, mobile tool, trainings, shifts, WFH)
Responsible for SPBO Pune FTE, contractors, interns talent acquisition, hiring coordination, interviews, and onboarding process
Conduct SPBO orientations, overviews, and training for new hires
Establish Monthly Huddle to collect feedbacks, concerns, and improvement needs
Create and publish documentation and help guide for travel between US and Pune including visa, mobile requirement, local advice, etc
Work with the employee engagement coordinator to arrange Team building activities for the Pune team
A go-to resource for all SPBO Pune staff
Partner with Global Transformation program manager to report out to SPBO leadership team on all aspect of Pune staff and GT Status
Ability to lead teams with strong leadership skills
Strong management and resource allocation skills
Excellent English language and communication skills
Vendor management skills
Experience in IT business and operations
Experience with leading and collaborating with global teams
Good sense of urgency and ability to respond in a fast pace and dynamic environment
Comfortable in leading meetings, presentation, and training groups
Comfortable to speak up in conflicting situation and be the bearer of bad news
Proactive in communication and ask for help
Flexible and ability to work with people from different culture and hours outside of regular shift when needed

Copc Operation Manager Resume Examples & Samples

Collaborates with Local and WW COpC team , to participate project and operational project, to make operation excellence
Influence COpC operation and ensure compliance and operation quality
Enhance operation capability and productivity. Lead team to contribute to innovation & customer relationship
Monitor the daily operations to meet business standard conduct and company policies
Take ownership for own development and proactive to manage

Greater China GPS Site Operation Manager Resume Examples & Samples

Providing strategic and tactical leadership to all aspects of site operations in Greater China GPS team for projects and services site activities
Working with EHS manager to be responsible for overall site EHS compliance and accidents free during all site activities
Responsible for all projects & services site execution and achievement of contractual targets and ensuring coordination of all site activities including site installation, commissioning, trouble-shooting, maintenance work, technical supporting, site operation consulting, and services projects support to guarantee on time delivery, completeness, quality, reporting, and EHS compliance
Providing site management during new projects implementation, Warranty period time, OSA, FSA, etc. and other long term services projects internally to management GE site team and externally as one window to communicate with customers on site
Supporting Project Management/Warranty team to achieve contractual deliverable and guarantee such as availability guarantee (wind farm PBA & TAB) for turbines trial run, warranty availability guarantee, preliminary/final customer acceptance for projects and services’ needs
Planning and managing all the site resources available to support varies business operations required
Driving on site operation excellence through team productivities/efficiency improving, competency building up, cost-out imitative, KPI developing, site operation/financing data transparency and process compliance
Maintaining customer relationship through site management and site operation excellence to achieve NPS target
Responsible to certify and manage the third part resources venders to make sure they are quality compliance, cost-effective, and resources availability
Working with cross functions to ensure resources are available to support filed activities (e.g. engineering, logistics, technical support, spare parts, shipping, etc.)
Supervising and directing the work of subordinates and site managers to ensure compliance with corporate mission and values, safety regulations/procedures, and company policies
Develop and recommend department budgets and programs to increase productivity; Accountable for capital expenditures and department’s operation budgets
Providing support to sales efforts while complying with company policies, procedures and practices
Continue improving the team’s competency through providing coaching and necessary trainings
Working on other assignments from GPS leader
Building a successful team, leading others, strategic planning &
Strong leadership on resources management and development
Decision making , communication and leading through the groups vision and values,
Building strategic relationships with customers
B.sc. or m.sc. degree in engineering, mba preferred
Minimum of 7years management experience in a well-established multinational company in similar industries, such as energy, power / utility, industrial and construction etc
Strong experience in project management, site operation, and process improvement
Demonstrated people management and leadership skills
Strong ability in negotiation and communication at executive level
Good commercial and service sales experience
Good risk management experience
Good change management experience
Able to work in a fast-speed, dynamic environment
Result-driven - able to lead team to achieve agreed target
Willing to travel extensively

100

Project Operation Manager Resume Examples & Samples

Project leadership: Leads implementation of continuous improvements for the project execution strategy for the local or regional project operation under the guidance of the Global Project Operations Manager
Project portfolio: Ensures that the regional/ local portfolio of projects is managed consistently, based on best practices and ABB Policies
Instructions and guidelines: Leads and overseas the project execution teams locally/regionally, ensuring that ABB Policies are consistently followed. Develops, customizes and continuously improves standard processes and work instructions by adopting ABB and external best practices. Ensures that lessons learned from project execution are analyzed and conclusions are incorporated in
Familar with ABB products and Process
Advanced Theoretical with 10+ years of experience.ABB Certified PM is perfer

101

Senior Operation Manager Resume Examples & Samples

Manage appropriate staffing and inventory levels
Establish clear measurable goals and objectives to determine individual and team results (i.e. operational KOI, knowledge of operational roles and responsibilities, results against project timelines)
Drive individuals and the team to continuously improve in key operational KOI and in the achievement of the customers and Customer Focus team goals
Provide on going feedback to GM of the team members contribution to the Customer Focus team
Coordinate efforts of operations team by establishing procurement, production and engineering services policies and practices
Leads the development of accuracy and availability of procedures to support product modifications
Report to management team in weekly operations reviews
Coach and mentor Operations leadership
Coordinate activities of large teams and keep them focused in times of crises
Implement appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce. Motivate subordinates and staff by means of training, career planning, personal interaction etc
Identify creative ways to reduce cost by streamlining processes and systems, elimination of non-value-added processes
Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value
Bachelor’s degree in Engineering: Mechanical, Electrical, Manufacturing
10-15 years of manufacturing management experience preferably in mechanical / EMS industry
Good leadership and interpersonal skills, strong collaboration and influencing skills
Articulate, creative and innovative
Good experience and knowledge in ISO/QS/6 Sigma implementations
Oversee the assembly operations to meet corporate KOI
Coordinate with other departments and other Flex sites to drive for excellence
Implement appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce

102

Senior Operation Manager Resume Examples & Samples

Mexican citizen or permanent resident
7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
Experience with performance metrics and process improvement and Lean techniques
Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations

103

Operation Manager Resume Examples & Samples

Execute the setup of Direct Operation process in Stryker Thailand
Maintain responsibility of Stryker Thailand Operation
Liaise and negotiate with suppliers, manufacturers, customers
Support sales and marketing team to ensure on time customer deliveries
Quality, quantity, stock levels, delivery times, transport costs and efficiency
Understanding of Thailand trade compliance related to medical devices
Manage 3rd Party Logistics Company
Meet cost, productivity, accuracy and timeliness targets
Maintain metrics and analyze data to assess performance and implement improvements
Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues
Comply with laws, regulations and ISO requirements
Basic financial knowledge and general business acumen

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