Hospitality Manager Resume Samples

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D Orn

Dedric

Orn

6840 Crooks Pine

Phoenix

+1 (555) 663 1426

6840 Crooks Pine

Phoenix

Phone

p +1 (555) 663 1426

Experience Experience

Boston, MA

Hospitality Manager

Boston, MA

Barton, O'Kon and Davis

Boston, MA

Hospitality Manager

Continuously strive to develop FOH team members by giving timely, honest and ongoing coaching through one-on-ones and performance evaluations
Constantly develop and improve all aspects of service in reception, concierge and meeting areas
Be responsible for the recruitment and development of the team (assisted by HR)
Review interior staff’s performance in writing & in person every 6 months w/ the Executive Estate Operations Manager
Assisting the Executive Estate Operations Manager and Captain with hiring
Assisting the Executive Estate Operations Manager and Captain with scheduling of the service staff to ensure proper coverage
Manage costs to ensure best value is achieved

Detroit, MI

Hospitality Services Manager

Detroit, MI

Hickle and Sons

Detroit, MI

Hospitality Services Manager

Assists manager with coordination with Building Security to provide access to visiting guests, vendors, etc
Performs daily walk through of floor to ensure cleanliness and properly working equipment in conference rooms
Performs daily walk through of floors to ensure cleanliness and properly working equipment in conference rooms
Manages the Front office and Bellstaff departments within established departmental budgets
Work with all involved operating vendors/departments to ensure smooth service delivery
Establishes, implements, and follows all emergency procedures
Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations

present

Detroit, MI

Hospitality Specifications Manager

Detroit, MI

Olson LLC

present

Detroit, MI

Hospitality Specifications Manager

present

Work with specifiers to expand Lutron total light control in all areas of the building
Communicate proactively with sales teams across BU segments, territories and account management teams within organization
Work on closure of the specified project either directly or with the teams in respective territories
Develop strong relationships with regional specifier accounts to become the go-to-person for total light control
Generate specifications, BOM, technical drawings for complete tender documents
Drive Lutron sales growth to exceed plan targets
Foster new specifier/influencer relationships to generate incremental sales

Education Education

Bachelor’s Degree in Hospitality Management

Loyola Marymount University

Bachelor’s Degree in Hospitality Management

Skills Skills

Excellent interpersonal skills; ability to build, manage and influence virtual teams
Strong partner focus, including experience with partner marketing
Excellent influencing, consensus-building and conflict-resolution skills
Mastery knowledge across marketing mix and vehicles
Ability to interface effectively with all levels of management and functional disciplines
Mastery knowledge of marketing principles, practices, tactics and tools and customer insights in specific industry or customer segments
Excellent negotiating skills
Excellent written/oral communications and analytical skills
Recognized subject matter expert and thought leader in industry/segments and HP offerings/strategies

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Global Industry Segment Manager for Hospitality Resume Examples & Samples

10+ years marketing experience
Industry, sales and/or channels experience
Mastery knowledge of marketing principles, practices, tactics and tools and customer insights in specific industry or customer segments
Mastery knowledge across marketing mix and vehicles
Recognized subject matter expert and thought leader in industry/segments and HP offerings/strategies
Strong partner focus, including experience with partner marketing
Excellent written/oral communications and analytical skills
Excellent interpersonal skills; ability to build, manage and influence virtual teams
Excellent influencing, consensus-building and conflict-resolution skills

Area Hospitality IT Manager Resume Examples & Samples

Monitors, reports on, troubleshoots, delegates and/or maintains software and applications relevant to operations and administration of our lodging properties inclusive of, but not limited to, concierge Software, restaurant systems (Open Table), guest-facing technology, Property Management System, Food and Beverage point of sale, Spa software, website, etc
Maintains functionality and relationships associated with guest internet in meetings spaces, public areas, restaurants and all outlets associated with our operations
Manages and maintains telecom and communications systems associated with Call Accounting, PBX infrastructure, Meeting Room services and cellular signal coverage
Oversight of technology in Business Centers where applicable
Overarching support of all cabling, networking and other IT building infrastructure
Capital and other project planning/management associated with Park City Properties ensuring appropriate investments at each facility catered to technological needs, spend and solution
Maintenance of all necessary relationships with local and corporate IT support providing delegation or assistance when appropriate ensuring appropriate follow up
Ensurance that all systems at the properties or operations are functioning at optimum levels and identifying areas for improvement through vendor relations and budgetary processes
College degree in IT or similar, or equivalent experience
MS office and experience with hotel-specific operational software
Excellent analytical skills, strong understanding of IT best practices and standards, relationship building, and project management
MSCE or equivalent - preferred
People management and presentation skills
Prior SOX knowledge - preferred
PCI compliance knowledge - preferred

Hospitality Services Manager Resume Examples & Samples

Deals with any conference center guests and employees who require or request hospitality services
Plans and oversees the scheduling of work, shifts and vacations of the Front Desk and Bellstaff employees
Supervises the Front Desk to provide services during conference hours
Responsible for training staff
Recruits, hires, and trains front desk and Bellstaff staff utilizing training programs established in conjunction with ARAMARK, and conference center client
Oversees front desk staff
Manages the Front office and Bellstaff departments within established departmental budgets
Designs and implements training programs to ensure that all-front desk staff are well-versed on daily job functions, safety awareness, and ARAMARK policies and procedures
Maintains all MSDS information as per OSHA requirements
Coordinates routine maintenance and repair of all equipment to prohibit an interruption of service
Oversees all administrative functions that include/ but not limited to; scheduling, payroll, counseling, etc
Designs and implements Quality Assurance Programs effectively utilizing daily inspections of all areas of responsibility that include reviews with employees to address areas in need of improvement
Maintains a key issuance and control program that ensures total key control and quality assurance
Manages active departmental participation in training programs
In the event of inclement weather, will be required to remain on site and on duty until replaced
Plans annual budget for Front Office and Gift Shop Operations
Requires minimum of 5 years of related experience
Must have experience in management or supervisory position
Experience in all facets of providing guest services

Manager, Hospitality Resume Examples & Samples

Bachelor’s Degree in Hospitality Management and/or a minimum of 3-4 years equivalent work experience in the Event Management or Hospitality industry
Experience planning outdoor events is preferred
Excellent interpersonal skills – builds effective working relationships on all levels
Travel including weekends will be required 12-15 times a year for events
Marketing experience a plus
Creativity and teamwork are a must

Manager National Hospitality Resume Examples & Samples

Act as senior point of contact for bank’s business lines for all client hosting programs within the sponsorship portfolio
Select, implement, and provide ongoing oversight of the national hospitality system, including allocations, reporting, analytics, and event management
Provide support and direction to Assistant Manager, National Hospitality
Work with Senior Manager, Sponsorship Business Development to execute innovative business development opportunities
Manage client hosting events across the hockey and arts sponsorship portfolios, such as President’s Breakfasts and Scotiabank Giller Prize receptions
Ensure necessary compliance information is obtained from business lines as a result of client hosting, and ensure a minimal number of unused tickets
Assist business lines in developing new events and opportunities based on their unique needs and objectives
Liaise with sponsorship properties to facilitate and manage client hosting experiences for the bank’s business lines
Provide client hosting and event expertise to sponsorship team when planning and executing various sponsorship programs
Tactfully manage relationships with business line partners and ensure client hosting experiences are executed with excellence
Strong project and relationship management skills
Strong operations and event execution skills
Ability to manage and execute events across a broad sponsorships portfolio with time critical deadlines and attention to detail
Ability to work effectively within a cross-functional team environment that can include many reporting levels and varying skills/competencies
Knowledge of the Bank's sponsorship programs and objectives
Strong conceptual abilities and excellent perseverance to solve problems and adapt solutions across a wide range of communications and creative challenges
Able to act independently and manage a team
Excellent relationship building skills to develop and maintain an internal and external network of contacts

Hospitality Services Manager Resume Examples & Samples

Assists with Audio Visual equipment
Responsible for all room reservations and requests
Conference room coordination and furniture setup
Designs and implements Quality Assurance Programs effectively utilizing daily inspections of all areas of responsibility

Fifa WC Hospitality Manager Resume Examples & Samples

Liaise with local Marketing and PAC team on overall brand activation to implement IMC, legacies, core business messages and sustainability actions into all program elements. Align overall messaging and brand activation with Global Hospitality to guarantee one overall message for both programs local and global
Overall - work experience in Event, Hotel and/or Tourism Business (local or international)
Event management and/or project management experience
Experienced to work with VIPs and large and diverse guest groups (accustomed to working long hours and within a team)
Excellent local knowledge
Especially of tourism activities and suppliers in Russia, with a focus on Moscow and St. Petersburg
Extensive experience in customer service
Strong ability to monitor guest satisfaction (e.g. pertaining to rooms and guest services, dining experiences and entertainment, security and maintenance). Strong communication and presentation skills are essential in meeting the needs of the stakeholders and customers and making sure their experience is a satisfactory one
Establishing course of action for self and other to ensure that work is completed efficiently
Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being able to multi-task
Track record with adaptability
Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, and with different people
Strong and motivating leader
Experience in hiring, training and retaining staff members. Demonstrating strong leadership and motivational skills when supervising employees. Teamwork and collaboration by actively participating as a member of the team, and working with other team members to complete goals and deliverables
Finance-related experience
Ability to manage and control budgets, handle and oversee multi-level payment procedures
Excellent Computer skills (windows, excel, powerpoint, word)
Experience with production companies and agencies would be appreciated
Lives the Company Values while delivering results and inspiring others
English (fluent) speaking / Russian (fluent) speaking preferred but not mandatory
Has thrived in large and complex corporate environment previously
Well-traveled and understands diversity (multiple languages beyond English and Russian a plus)
Positive attitude, flexible, confident, engaging multi-tasker
Ability to remain focused on goals, delegate effectively, prioritize and succeed in high-pressure environments
Knowledge of football and football tournaments

Hospitality & Engagement Manager Resume Examples & Samples

Step change engagement with key On Trade Partners
Ensure that our engagement is driving Diageo market share
Use trade engagement as a key growthpillar for Innovation and Reserve Brands
Lead the creation and development of an annual employee engagement event
Develop and deliver a compelling hospitality strategy that creates great relationships and brand passion within our customers
Through clear measurement and evaluation ensure event & hospitality activities deliver from a Diageo, customer and financial perspective
Represent and lead negotiations of contracts and financials, to drive maximum return, with external customer and supplier contacts
Responsible for customer coordination of all senior On Trade hospitality

Hospitality Services Manager Resume Examples & Samples

Assists customers and guests with phone directory service and way finding
Schedules freight elevator use with building landlord for external vendors
Closely monitors doors and cameras to grant floor access for employees and guests
Performs daily walk through of floor to ensure cleanliness and properly working equipment in conference rooms
Act as liaison with associates, visiting guests and vendors by greeting everyone
Attends to the immediate needs of customers upon arrival and follows through with attention throughout the day as needed
Assists manager with the flow of communication (phone calls, correspondence, email) by answering inquiries, obtaining information and following up as needed
Understanding of meeting room sets and AV requirements for each meeting room. Be aware of capabilities within all supported facilities
Designs and implements Quality Assurance Programs effectively utilizing daily inspections of all areas of responsibility and address areas in need of improvement

Hospitality Manager Resume Examples & Samples

Experience with housekeeping procedures, practices, equipment, chemicals, etc
Understanding of PIDAC Environmental best practices
Understanding of regulatory issues such as WHMIS, OH&S, etc
Understanding of housekeeping equipment
Experience Managing in a unionized environment
Understanding of payroll, scheduling, etc
Proficient in use MS Office software
Solid understanding of Lean Management and Principles
Mandatory Minimum Grade 12 – Preferred Post-Secondary Education in a Healthcare, Hospitality or Management field
Minimum 2 year experience managing Environmental Services in Acute Healthcare setting

Senior Hospitality Manager Resume Examples & Samples

5+ years restaurant management or sales experience preferred
3+ years wine industry experience preferred
Strategic planning and P&L management experience
Demonstrated results in building new opportunities through business development and new customer acquisition
Program and project management skills, including the ability to take multiple projects from concept to execution, accompanied by the ability to prioritize projects
People management skills, including the ability and desire to lead, support and develop direct reports
Ability to create strong cross-functional teams and garner support for important initiatives
Excellent analytical and organizational skills as well as the ability to work effectively in a fast paced, deadline driven environment
Willingness to split time between Mumm Napa and Kenwood winery locations

Hospitality Services Manager Resume Examples & Samples

Manages daily food program and scheduling of vendors
Assists with daily purchase of transactions and maintains accurate daily reporting
Performs daily walk through of floors to ensure cleanliness and properly working equipment in conference rooms
Performs concierge type services including but not limited to providing information to guest inquiries and coordinating customer requests for special arrangments or services
Maintain close contact with clients to determine set-ups, facilities required, meal arrangements, times and any other special need

Senior Global Solutions Manager Hospitality Vertical Resume Examples & Samples

Vertical Market Engagement –Develop and maintain relationships with key customers in data center industry and participate in trade associations and industry events to develop a thorough knowledge of segment drivers and customer needs. Drive research efforts to clearly define segmentation, develop vertical strategy and action plans. Serve as the internal consultant for the data center vertical
Vertical Solution Development – Identify solution opportunities based on customer VOCs and researches. Work with AdvanTEC engineering team to design and develop solution packages and services that meet or exceed customer building project requirements. Manage short and long term product roadmap for data center segment
New Solution Introductions –Coordinate new BSG solution introduction to the market place. Provide support with complete implementation and communication strategy associated with the new solution launch
Vertical Market Positioning– Apply vertical market knowledge to create value propositions and marketing messages relevant to this vertical segment. Develop and deliver marcom plan with internal expert and outside vendors. Research, write and create dynamic external communications, and coordinate a unified voice for UTC participation in key vertical segment industry associations, trade shows and events
Sales Support –Support enterprise sales throughout key accounts engagement process. Develop segment specific business case that’s aligned with customer paint points and value proposition. Develop marketing toolkits that educate field sales organizations and facilitate their understanding and promotion of solutions, and delivery of sales messages. Examples include marketing guides, training programs, customer presentations and sales collateral. Engage with BSG and UTC sales teams as requested, bringing subject matter expertise to the pursuit of specific sales opportunities
Thought Leadership –Promote BSG strategies and value propositions by authoring articles for placement in industry trade publications, and by securing speaking engagements at regional and national conferences and webinars
5+ years of Data Center experience required in facility operations, product management or strategic marketing at a leadership level
Strong analytical skills with demonstrated ability to pull complex data from assorted sources and synthesize in both graphic and verbal format, such that it is easily understood by internal and external audiences
Experience working in, and relationships with customers and projects in data center segment
Working knowledge of data center trends, drivers, industry groups and key customer decision maker business roles
Demonstrated ability to derive strategies from segment knowledge, and to create value propositions and messaging that are relevant to end users, and design and construction team members
Broad range of experience, including product management, product marketing, and/or sales
Effective customer interaction and relationship management
Excellent writing and communication and public speaking
Excellent project management skills and execution
Advanced level skills with Microsoft Office (Excel, Word & PowerPoint)
Proven ability to influence and work effectively across all levels of the organization

Manager, Global Hospitality Services Resume Examples & Samples

Complete oversight of all hospitality services globally acting as the single point of contact
Work directly with the services providers to insure contractual commitments are being adhered to
Deliver strong operational performance by providing vision and clarity, and ensuring disciplined execution of hospitality programs
Lead the budget and forecast process from an operational perspective to ensure effective operations
Partner with vendors to drive business performance
Key stakeholder and project manager oversight on Broadcom business expansion/contraction of offices and hospitality space
Ensure compliance with vendors on licensing, Board of Health regulations, food safety
Drive business efficiencies with partners on operational programs
Work with internal IT team on all technology for hospitality program
Experience with business process definition, implementation and support
Requires excellent communications and presentation skills, candidate must have the ability to communicate with internal/external customers, vendors, upper management etc. in both formal and informal situations
A high degree of creative ability, analytical and technical skills and independent judgment
Ability to handle high levels of responsibility
Ability to manage and prioritize tasks, projects, and meetings/events
Self-directed
Strong organizational skills and excellent project management
Able to work well in a matrix / cross functional environment
Ability to work under stress with “unrealistic” timelines and expectations
Working knowledge of the meeting industry with current and continued education
Project Management Certification preferred

Hospitality Services Manager Resume Examples & Samples

Manages onsite associate snack program including restocking and inventory
Know meeting room sets and AV requirements for each meeting room. Be aware of capabilities within all supported facilities
Ability to work in a fast-paced environment with demonstrated skill in juggling multiple competing tasks and demands
Continually look for new and better ways to service groups and internal departments
Follow all safety procedures to ensure a safe working environment
Excellent listening skills; great attention to detail; strong problem solving skills; assume responsibility and accountability; ability to quickly evaluate alternatives and decide on action plans and think creatively
Requires minimum of 2-3 years of related experience

Hospitality Manager Resume Examples & Samples

Supervises Sales Gallery Coordinators’ tasks/activity which includes greeting and providing hospitality to guests, identifying the Sales Executive on point per rotation, generating the Sales Executive tour sheet, and printing and completing gift receipts
Oversees the Team to ensure Rotation guidelines are being followed and executed on with the Chorus technology and any changes to the Rotation are being documented/tracked. Partners with Sales Management to communicate feedback as needed
Monitors maintenance of the Sales Gallery. Manages Sales Gallery Coordinators in their duties, ensure all shifts are covered on a daily basis, by creating and maintaining schedules and managing all time and attendance
Ensures all Sales Gallery quality standards are complied with and that all policies and procedures are consistently applied, while ensuring all guests are being treated in an efficient and hospitable manner
Responsible for cash and voucher bank and will reconcile weekly with Business Management to request replenishment. Manages the inventory for each Team Member. Reports discrepancies to Business Management. Manages the total inventory stock including ordering and distribution to Team Members. Conducts bank audits within gifting
Manages and routinely inspects Sales Gallery and offices to ensure brand standards are met, cleanliness, equipment is in proper working condition and supplies are stocked
Serves as liaison with Food & Beverage and Housekeeping vendors for Hilton Club services and Artisan Market food orders
Interviews, hires and trains Team Members. Cross trains all new hires within the department on Sales Gallery Desk procedures and policies. Strong emphasis on new Team Member training while ensuring development of the existing team
Manages Chorus training for new Team Members while ensuring that the Sites remain up-to date on Chorus needs. Partners with Corporate and other departments on how to ensure we are operating at the most efficient and effective manner and then executing and managing that training and communication across all departments
Conducts analysis of guest information generated from Chorus and other Sales Gallery tools to help ensure the gallery is always providing personalized and exceptional guest service
Manages Team Member performance and development plans. Provides continual individual coaching and training and development to the Team. Drafts documentation when needed to address performance concerns
Monitor opening and closing of the sales gallery, assist Team Members in their duties (as needed) and inspect maintenance of sales gallery and kids club. Reports any maintenance concerns to hotel’s Engineering department
Oversees kids club area including staffing, enforcing standard operating procedures and maintenance. Deliver exceptional customer service to guest and child utilizing the kids club
Manages ordering of department supplies, as well as guest items (i.e., pens, portfolios, Artisan Market items for owners)
Ensures Sales Gallery has all supplies needed by putting ordering sheet together for approval by Management
Manages the Elevated Reward partnership program for Washington, DC, including: Identification of potential retail, restaurant, and cultural institution partners, presenting the program and signing up new partners, procuring and maintaining collateral, ongoing maintenance of Elevated Reward partnerships including regular meetings with partners, resolving guest issues, and creating goodwill
Coordinating with marketing team to utilize Elevated Reward partnerships for Marketing programs and initiatives
Carries out any reasonable requests by Management of which the employee is capable of performing
Minimum of 5+ years of experience in Guest Service/ Customer Service capacity
Minimum of 2+ years supervisory experience
Previous training and development experience
Previous inventory control and audit experience
Must be able to work a varying schedule including regular weekends and holidays
Previous experience with Chorus and Voice systems

Hospitality Territory Manager Resume Examples & Samples

Ability to complete pre-employment assessments including a physical, lift and carry 50 pounds, color vision test and drug screen
A valid driver's license and an acceptable Motor Vehicle Record
No Immigration Sponsorship Available
Industry related experience in foodservice, laundry, housekeeping and/or pool and spa
Mechanical problem solving experience (e.g. plumbing, electrical, HVAC and/or mechanical experience)

Event Hospitality Manager Resume Examples & Samples

Work closely with business units to develop event marketing plans and goals that support company-wide business objectives and marketing strategies
Develop and execute events and conferences – includes, but not limited to, creating and following a budget, theme/décor, activities; selecting a venue; supervising on brand content creation; selecting appropriate speakers, event gifts; arrange accommodations and transportation for internal and external guests as needed
Oversee all digital and print materials and attendee communications per event that protect and maintain the First Republic brand
Source, negotiate and manage all contracts and vendors
Manage all aspects of timely and quality deliverable completion in a way that supports the team plan
Prepare and communicate logistical specifications of each event/conference to and from the venue
Proactively manage major risks and issues through effective contingency plans and proper escalation
Event financial management, including budget maintenance and reporting, direct billing where needed and post-event reconciliation, final financial reporting and cost analysis
At times, list management will be required, including generating invitee lists, manage status reporting to business units as deemed appropriate, serving as main contact for internal and external clients ensuring all are promptly responded to and are fully informed of all event logistics
Ensure compliance and legal guidelines are followed at all times
Ability to participate within cross-functional project teams and executive management to deliver integrated solutions that drive business results
Perform duties & responsibilities specific to department functions & activities or as assigned by supervisor
Participate in the development of department policies and/or procedures and assist with client specific projects as assigned
Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
Proficient in Word, PowerPoint and Excel
List Management and Event Planning experienced required
Excellent verbal and written skills a must
Experience with Cvent and/or Silverpop preferred

Hospitality Services Manager Resume Examples & Samples

Guest Service: Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Achieves business revenue goals by implementing and delivering creative service programs designed to increase guest satisfaction
Financial Results and Cost Control:Supports management of expenses to maximize hotel profitability. Supports cost saving measures and efficient strategies in order to meet/exceed budget for expenses. Follows B. F. Saul Company Hospitality Groupprocurement guidelines and applies good business judgment. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy
People Management and Training: Assists in evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to B. F. Saul Company Hospitality Grouptraining policies. Promotes collaboration and positive, professional work environment
Self/Workload Management: Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Supports all front desk initatives. Must have high attention to detail, good communication skills and leadership ability. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures
Safety/Risk Management: Conduct routine inspections of front desk operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents

Hospitality Manager Resume Examples & Samples

Selecting, scheduling, training, developing, mentoring and leading a team of restaurant professionals in an assigned work group(s) for the front of the house operations
Continuously strive to develop FOH team members by giving timely, honest and ongoing coaching through one-on-ones and performance evaluations
Adheres to the operational basics and standards with total commitment and passion: working with entire service team to be accountable for maintaining proper service standards through the team service model which has been established
Maintaining high service and food quality standards ensuring that each shift is run efficiently while exceeding the guest expectations at every opportunity
Driving sales and profitability through operational excellence including liquor cost, labor cost and all front of the house supplies
Hospitality education is a plus
Ability to understand or speak Spanish

Hospitality Manager Resume Examples & Samples

Oversees Kid’s club area including staffing, enforcing standard operating procedures and maintenance. Deliver exceptional customer service to guest and child utilizing the kids club
Coordinating with Marketing Management to utilize Elevated Reward partnerships for Marketing programs and initiatives
Must be proficient in Microsoft Office
Previous experience with Chorus and Voice Systems
Associate's Degree/ College Degree

Hospitality Specifications Manager Resume Examples & Samples

Drive Lutron sales growth to exceed plan targets
Develop strong relationships with regional specifier accounts to become the go-to-person for total light control
Foster new specifier/influencer relationships to generate incremental sales
Work with specifiers to expand Lutron total light control in all areas of the building
Generate specifications, BOM, technical drawings for complete tender documents
Work on closure of the specified project either directly or with the teams in respective territories
Build complete technical expertise on commercial, hospitality and residential solutions
Prepare and present customer and influencer trainings
Participate in local trade groups for influencers
Communicate proactively with sales teams across BU segments, territories and account management teams within organization
Keep accurate expense records and submit them on time
Stay aligned to Lutron's culture and values

Hospitality Manager Resume Examples & Samples

Traveling, at a moment’s notice, to oversee service wherever he/she is needed at one of the properties or onboard Yacht
Assisting the Executive Estate Operations Manager and Captain with hiring
Assisting the Executive Estate Operations Manager and Captain with scheduling of the service staff to ensure proper coverage
Assigning and overseeing the service staff tasks, duties, and responsibilities
Maintaining the highest standards of cleanliness and service at all properties
Tending to the service needs of guests and corporate executives
Performs other duties as needed at the direction of the Estate Management or Principals
Know and oversee all procedures, inventories, storage, preferences, & items
Know the training manual and update accordingly
Train service staff in accordance with property/vessel standards
Inspect the interior of the Yacht twice a day, or more according to use, for orderliness & cleanliness
Inspect all staterooms and guestrooms. Especially when owners present
Insure that the wishes, procedures, & will of the owners are respected and adhered to
Maintain all inventories including pantries onboard the yacht and within the Estate and replenish as necessary
Maintain logs of consumable supplies, guest provisions, beverages, and products inventory
Inventory & maintain all soft goods, china, glasses, cutlery, vases, decorations, art
Greet guests
Fill out guest preference sheets
Insure all reoccurring guests have things & are treated as per their preference sheet
Organize & host events, parties & meetings. Set up, provide for & decorate accordingly
Serve if needed
Run errands as requested by owners
Practicing staff etiquette, (as written in the manual,) & so set the example in your department
Maintain a calm composure at all times and remain fair and even in temperament with all staff
Follow procedure outlined by the Estate Management
Remain organized, cohesive, punctual & cooperative with other department. heads
Follow procedures for expenditures
Review interior staff’s performance in writing & in person every 6 months w/ the Executive Estate Operations Manager
Know safety & security procedures and tools
Oversee services on boats & within houses, coordinate, maintain and improve services
Supervises service staff, may direct and train the work of others
The goal of this position is to eventually have the Housekeeping Staff under their supervision

Hospitality Manager Resume Examples & Samples

Define standards, train staff and ensure the standards are consistently delivered
Constantly develop and improve all aspects of service in reception, concierge and meeting areas
Meet with staff on a regular basis, both as a team and individually, encouraging ideas and comments
Use effective leadership and managerial skills to achieve and maintain the required performance of the team
Ensure that the staffing levels are maintained to meet the needs of the business
Be responsible for the recruitment and development of the team (assisted by HR)
Ensure the FOH team portray a professional image at all times
Ensure the smooth delivery of goods from the service area to the customer with each item matching the guest requirement / standard
To follow up on all customer requests and deal with complaints quickly and effectively
Be proactive and manage any issues that do arise in a professional manner
Ensure the smooth and efficient running of the room booking and reception systems
Produce and deliver statistical reports as and when required
Know the business, and where applicable, to have dialect with clients
Build and maintain relationships with both internal and external suppliers
Manage costs to ensure best value is achieved
To be responsible for the Catering contractor relationship at Cannon Street
To cover for the House Manager at Eaton Place
To be the main Corporate Services contact for Eight Roads, facilitating their requests as required
Where necessary be available to support other functions within the corporate services team
Ensure that all legislative requirements are met
To ensure that the site is running in accordance to the specified Health and Safety procedures dictated under the Senior Corporate Services Manager’s remit, ensuring a consistent and professional service is provided business wide with issues being reported to the Corporate Health and Safety Officer
To implement management ideas and processes, in the direction of achieving the groups’ goals and objectives, remaining at the same time in tandem and in support of the senior managers overall plans and strategies

Senior Hospitality Manager, Concessions Resume Examples & Samples

Develop and implement business strategies for enhancing operations and for driving and maximizing unit revenues through implementation and oversight of systems and policies related to designated departments operations
Communicate and promote Centerplate's culture and values; Provide hands-on leadership and direction to department staff; Serve as a leadership role model and create an exceptional employment experience for Centerplate's staff
Maximize Centerplate's revenue and operational excellence through implementation and oversight of systems and policies. Contributes to the efficient operation of the business unit by partnering with all levels of management. Monitors and ensures all aspects of operations are completed in an efficient and effective manner
Contribute to goal of making Centerplate #1 in Event Hospitality and the #1 Employer of Choice by creating an environment where exceptional service and quality, well-executed dining experiences are delivered to each guest, supporting Centerplate's goal of 100% customer satisfaction

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