Investigations Manager Resume Samples
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Investigations Manager Resume Samples
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CG
C Greenfelder
Clovis
Greenfelder
884 Padberg Hill
Houston
TX
+1 (555) 182 5115
884 Padberg Hill
Houston
TX
Phone
p
+1 (555) 182 5115
Experience
Experience
Detroit, MI
Investigations Manager
Detroit, MI
White and Sons
Detroit, MI
Investigations Manager
- Develop and execute a clearly defined investigation plan, including
- Assist with the preparation of quarterly reporting to Senior Management and the Audit Committee
- Establish effective working relationships with clients and colleagues
- Development and continuous improvement of the detailed strategy and methodology for investigations
- Works closely with Risk and other key LOB personnel to analyze controls based on investigation findings and recommend enhancements/remediation
- Provide statistics and metrics on a monthly and quarterly basis
- Work closely with the Intelligence analysts from all regions
Phoenix, AZ
AML Investigations Manager
Phoenix, AZ
Gutkowski, Hilll and Mertz
Phoenix, AZ
AML Investigations Manager
- Oversee 314(a) process, including name matching decision, quality review and reporting to FinCEN in a timely manner
- Provide guidance and support in the detection and reporting of suspicious activity as well as SAR decision making to AML Investigation Specialists
- Maintain currency in laws and regulations pertaining to anti-money laundering compliance
- Contribute to various AML training modules and communications by providing material on timely subjects, incidents and other relevant topics as necessary
- Administer policies and procedures to ensure compliance with regulations related to money laundering included in the US PATRIOT Act
- Define rollout, training and communication strategies for new or modified processes
- Devise and analyze metrics and prepare reports related to key measurements of AML transaction monitoring activities
present
San Francisco, CA
Special Investigations Manager
San Francisco, CA
Turcotte-Schroeder
present
San Francisco, CA
Special Investigations Manager
present
- Providing feedback to the Data and Analytics team where packages or profiles are not delivering results as expected, identifying any potential AML / CTF gaps
- Keeping abreast of all regulatory developments which may impact the function
- Professional business attitude in the workplace
- To provide an expert and authoritative point of reference and interface to support and exploit relationships with Police Forces, Customs and other agencies (domestic and international)
- Managing investigative productivity at an individual and team level, dealing with any associated performance and development issues
- Preparing briefing packs for 1st and line stakeholders, senior management and board members
- To provide full oversight and education of fraud trends attacks to agents both on and off shore
Education
Education
Bachelor’s Degree in Accounting
Bachelor’s Degree in Accounting
Arizona State University
Bachelor’s Degree in Accounting
Skills
Skills
- Advanced knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
- Strong knowledge of computers and general data processing controls
- Ability to adapt to variable working hours with extensive travel
- Ability to manage and supervise complex investigations
- Knowledge of facility operations
- Previous banking background and management experience. Well-developed negotiation skills and conflict resolution ability
- Well-developed negotiation skills and conflict resolution ability
- Ability to quickly and correctly identify key investigative issues, combined with the ability to develop and efficiently execute a comprehensive investigation plan, is essential
- Able to brief GS&I management on key issues in a timely fashion
- Advanced knowledge of Risk/Compliance/Audit competencies
15 Investigations Manager resume templates
Read our complete resume writing guides
1
Investigations Manager Resume Examples & Samples
- Investigating financial crime, employee wrongdoing, internal and external fraud, anti-bribery, politically exposed persons, whistle blowing, anti-money laundering, sanctions
- Ensure duties are carried out in compliance with regulatory requirements and the Group's own framework for policies and procedures
- Liaise with both internal and external stakeholders (law enforcement and regulators)
- Manage the investigations team, identify training needs of team members and conduct investigations to maximize recovery opportunities and minimize costs
- Produce management reports and contribute to risk and control assessments
- Create and promote a culture of transparency and whistle-blowing while collaborating with internal units (compliance, risk, legal)
2
AML Investigations Manager Resume Examples & Samples
- Maintains high level of compliance awareness and knowledge to effectively support area of responsibility
- Provides leadership in the development and maintenance of compliance programs and suspicious activity detection methods with appropriate internal controls, policies, procedures, communication vehicles and monitoring
- Identifies compliance issues and opportunities through monitoring of staff production, internal reports, staff meetings and on-going interaction with peers
- Work cooperatively with business line to establish procedures for identifying suspicious customer transactions, specific to money laundering, including the proper method for reporting such activity to the anti-money-laundering group
- Support any special projects or critical casework
- Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participates in any required corporate and business line training in these areas
- Participates with Business lines in product and services development, changes and implementation to ensure compliance with appropriate laws and regulations
- Participates in the development and implementation of necessary training programs to ensure and improve regulatory compliance
- Monitors and follows-up on outstanding issues and ensures timely resolution
- Provides management with periodic assessments of staff production and quality
- Ensures that case files are properly maintained, documenting case research activities
- May assist in examinations by internal/external auditors and by regulatory examiners
- Exercises the usual authority of a manager regarding staffing, performance appraisals, promotions, salary recommendations and terminations
- Previous AML investigation experience preferred
- 2 years of AML management experience
- 5 – 8 years of relevant experience in AML/BSA regulatory compliance
- Proven ability to train subordinates
- Strong organization, analytical and project management skills
- Comprehensive AML/BSA knowledge and experience in the industry
- Substantial knowledge of AML/BSA regulations including the FFIEC Examination Manual
- Strong PC skills including detection query development and testing
3
Investigations Manager Resume Examples & Samples
- Work closely with GSG functions and other key stakeholders and partners in tailoring programs for sites in area of responsibility
- Layer KPI's into regional security service contracts: guard services, reception, switchboard, investigations, due diligence, etc. Ensure billing accuracy, timely submission of invoices and close monitoring
- Provide audit support and program content, results recordation, remedial actions and data trending for the workplace and outsourced (customer delivery) operations in support of business requirements
- Degree in a related field; security, law, police or administration coupled with operational experience in site security management, budgets, security systems and with contractors
- 5-8 years of experience in security operations
- 5-8 years of experience in complex private sector and/or law enforcement investigations including extensive interviewing experience
- Preferably possess corporate experience in either security ops and/or investigations
- Experience in managing region wide security operations with remote personnel, strong organizational skills for data collection, analysis and dissemination
- Proven experience conducting complex private sector and/or law enforcement investigations, including extensive interviewing experience, is required
- Ability to quickly and correctly identify key investigative issues, combined with the ability to develop and efficiently execute a comprehensive investigation plan, is essential
- Self-motivation, ability to work with limited supervision, and excellent writing and interpersonal skills are required
- English language fluency, both written and verbal, is mandatory. Knowledge of Mandarin, Malay added advantage
4
Senior Employee & Investigations Manager Resume Examples & Samples
- Manage employee relations activities, policies, procedures, communications and best practices
- Partner with leaders and Human Resource Business Partners in improving manager and team capability and effectiveness by identifying root causes to issues, designing, developing and delivering effective and sound business solutions and training
- Provide consultation and guidance to managers in the performance management and involuntary termination processes: work with managers to address performance concerns, review and provide input for performance appraisals, and coach managers around providing effective performance feedback
- Apply learning and root-cause analyses – identify trends and address barriers to effectiveness and systemic limitations
- Review employment practices and procedures for effectiveness; may provide input and recommendations for process, practice and/or policy changes
- Lead and partner in the development and implementation of training initiatives to improve VMware's management capabilities related to effective employee performance management, conflict management and employment compliance practices
- Develop, analyze and leverage HR Metrics
- Conduct complex compliance investigations in order to detect violations of laws or regulations in order to ensure remediation of shortcomings. Present findings for further action including the preparation of reports of investigation steps with proposed recommendations, including remediation steps
- Make recommendations as to organizational process and policy
- BA or BS required
- Minimum 6 years of related experience with Juris Doctor or Graduate Degree preferred
- Strong creative problem solving skills with the ability to create rapid, practical solutions
- Track record of influencing and providing consultation to management around complex organizational issues
- Skilled in strategic thinking, integrated thinking and process consultation
- Extensive experience conducting and managing corporate investigations of complex/sensitive workplace complaints related to EEO related allegations
- Experience developing and delivering management training
- Demonstrated and sophisticated ability to independently identify and analyze correct issues and problems and develop and influence appropriate business solutions and plans of action
- Ability to research information and analyze data to arrive at valid conclusions, recommendations, and plans of action
- Strong partnering, diplomacy, collaboration, communication, and influencing skills
- Ability to multi-task, deal with ambiguity, and work collaboratively in a team environment
- Demonstrated orientation to flexibility and adaptability to changing business conditions and needs
- Ability to quickly conceptualize, think critically and develop frameworks
- Strong familiarity with
5
Gfcc CIB Investigations Manager Resume Examples & Samples
- Supervise a team of Team Leads and investigators day-to-day including: recruiting, assigning cases and other tasks, providing training, coaching, and completing performance evaluations of team members
- Manage and coach Team Leads to drive continuous improvement of quality within the team
- Perform targeted managerial reviews of the supervisory review (Inspect and Repair) process
- Identify potential concerns and control issues, determine the root cause of issues and escalate needs for appropriate corrective actions
- Assist with driving improvements in control metrics and proactively addressing personnel and systemic stress points in the end to end process
- Assist with strategic capacity planning, caseload analysis and staffing requirements
- Liaise with key stakeholders and subject matter experts including: GFCC Advisory, Compliance, Lines of Business, Technology, Legal and Internal Audit
- Establish collaborative working relationships with GFCC team members globally
- Participate in assigned GFCC Investigations working groups
- Experience – 10+ years of experience with at least 5+ years of relevant Compliance experience
- Area of Expertise – Demonstrable, in-depth knowledge of BSA, AML, OFAC and other AML regulatory requirements and standards applicable to a global financial services firm / Knowledge of banking businesses and related products including investment management, treasury services, and correspondent banking businesses
- Flexibility / Initiative – Self-starter, capable of working under minimum supervision with ability to manage multiple requests for information and handle confidential and sensitive information in a professional manner in a fast paced deadline driven environment
- Problem solving skills – the candidate must demonstrate the ability to identify key issues, obtain appropriate information for further analysis, and develop actionable recommendations
- Analytical skills – the candidate must be highly analytical with experience in collecting, analyzing, and synthesizing information on various subjects
- Project management skills – Able to manage multiple workstreams involving multiple partners and groups and be able to make decisions autonomously; Adept to multi-tasking and meeting deadlines in high-pressure environment
- Communications skills – the candidate must possess excellent written and oral executive-level communications skills
- Client management skills – the candidate must demonstrate the ability to closely partner with senior and line managers and other stakeholders on regulatory engagements
- Teamwork skills – the candidate must be flexible in his/her work style and be able to work appropriately with stakeholders and colleagues at all levels
- Computing skills – Strong PC Skills including Microsoft Excel, Word, PowerPoint, as well as relevant investigations search tools and methodologies
- Experience in internal audit, operational risk management, or other control function
- Experience with and/or knowledge of Global (APAC / EMEA / LatAm) regulatory environment
- Financial Services Regulatory experience
- Relevant AML/OFAC certifications a plus
6
Investigations Manager Resume Examples & Samples
- Undertaking independent internal investigation of regulatory issues, including investigation of cases received via the bank's Whistleblowing line
- Undertaking compliance steer and governance to designated remedial work programmes: from internally discovered significant breaches, to actions from the regulators and other third party reports
- Build relationships and rapport with a number of business functions
- In-bank remediation programmes: providing support and guidance to the bank's UK business lines; which includes documentation produced (policy and procedures, customer facing documentation, MI, and reports
- Relevant product knowledge
- A candidate from a leading Retail Bank or Consultancy firm will be advantageous, however not essential
- Past working experience gained from exposure to Investigations/Whistleblowing
- A track record of delivering significant change which improves business effectiveness in sustainable ways
- A flexible and adaptable management style with experience of developing yourself and others
7
Investigations Manager Resume Examples & Samples
- Conduct investigations of possible violations of the Bank Secrecy Act (BSA), including all relevant sections of the USA PATRIOT Act, and determine if a Suspicious Activity Report is required and draft said reports
- Conduct investigations involving clients or potential clients presenting possible reputational risk to the Firm
- Provide advice to our WMA home office and branch network concerning BSA requirements and implementation of the firm's policies and procedures
- Ability to manage and prioritize caseload for staff of investigators
- Monitor employee's performance by way of bi-weekly meetings
- Perform monthly supervisory reviews
- Provide statistics and metrics on a monthly and quarterly basis
- Review all SAR narratives and SAR forms for filing
- Meet with and discuss sources of referrals (i.e. monitoring, onboarding, FIU)
- Must have 10+ years of investigative or securities experience at a law firm, regulatory agency, financial institution or in law enforcement
- Anti Money Laundering (AML) or regulatory experience in the securities industry is preferred including, but not limited to, experience in drafting suspicious activity reports (SARS) involving potential insider trading and complex third party transaction movement of funds
- Excellent verbal and written skills are a must as is computer literacy
- Must be highly flexible, multi-task oriented and capable of changing directions based on business demands
- Team-oriented with strong interpersonal skills, ability to manage conflict and deal with pressure in a positive manner
- Highly detail-oriented with ability to evaluate different, complex situations and make appropriate and timely decisions
- LI-EL1
- LI-Recruiter
8
AML Investigations Manager Resume Examples & Samples
- Manage a team of AML Investigation Specialists who conduct reviews on potential suspicious activity and manage investigations
- Performs supervisory activities, including identifying performance problems and seeking guidance for remedial action; reviewing performance; and participating in interviewing and selecting staff
- Review AML case dispositions and evaluate the research content and for appropriate decision making on SAR filings
- Oversee 314(a) process, including name matching decision, quality review and reporting to FinCEN in a timely manner
- Handle 314(b) incoming requests in a timely manner
- Devise and analyze metrics and prepare reports related to key measurements of AML transaction monitoring activities
- Provide training and mentoring to new and existing Associates with respect to the methodology for reviewing AML transaction reports and evaluation of other inquiries (referrals, subpoenas)
- Promptly escalate AML risk relevant and critical or reputational risk matters to the FIU Senior Manager
- Provide guidance and support in the detection and reporting of suspicious activity as well as SAR decision making to AML Investigation Specialists
- Maintain knowledge of best practices in investigative research processes based on sources such as industry groups and information issued by regulatory groups and the United States government
- Contribute to various AML training modules and communications by providing material on timely subjects, incidents and other relevant topics as necessary
- Respond to regulatory inquiries and coordinates with other compliance personnel
- Provides guidance to Raymond James Associates regarding AML policies
- Rules and regulations of the Patriot Act
- Financial markets and products
- Administering anti-money laundering policies and procedures
- Analyzing activity documentation to identify irregular transactions
- Operating standard office equipment and using required software applications
- Supervise, coach and mentor a team of AML Investigation Analysts
- Interpret and apply anti-money laundering regulations and identify and recommend compliance changes as appropriate
- Communicate effectively, both orally and in writing
- Bachelor’s Degree (B.A.) from a four-year college or university in a related field and a minimum of 5 years’ experience in compliance in the securities or banking industry with a focus in anti-money laundering activities
9
Csis Investigations Manager Resume Examples & Samples
- Allocate resources to assigned cases to ensure established business goals, prioritization and results are maintained. This will include being accountable for teams KPI and targets
- Ensure the goals and objectives are met by the staff and to maintain a high quality work product and level of customer service
- Assign internal and external referrals based upon priorities and available resources
- Conduct timely reviews of all newly closed cases in Perspective for accuracy and completeness and ensure final reports are written as per guidelines
- Ensure regular reviews are conducted to ensure appropriateness of open cases
- Conduct Weekly 30/60 day aging case note reviews with team
- Review and approve proper Suspicious Activity Report (SAR) filings
- Responsible that fraud cases, cases of interest and coordination with Fraud Management in the preparation of lessons learned reports are completed in accordance with the Global Investigative report writing standard. Ensure accuracy, detail and quality of product and edit as required
- Ensure Regional and Global Investigative, Operational and Administrative Standards and Policy/Procedures are adhered to, including reviewing and approving T&E and vehicle maintenance expenses, if appropriate
- Manage a team of 4-8 investigative staff with responsibility of hiring, performance decisions for the team and providing ongoing training, and coaching
- Management of HR related annual processes such as Voice of the Employee (VOE), annual assessments, Talent Review and year-end compensation reviews
- Oversee and conduct investigation on high profile, complex and/or sensitive cases
- Represent CSIS and Citi in dealings with business department heads, legal, compliance and audit with regard to intelligence, fraud and risk matters or external law enforcement and court proceedings
- Perform duties and projects as assigned
- 10 years financial and/or law enforcement investigative experience, with 2-5 years people and/or project managerial experience
- Excellent analytical skills with significant attention to detail
- Strong knowledge of financial products, frauds and trends and Citi business operations; its units, processes and controls
- Solid understanding of applicable local and national statutes as they relate to financial crimes and proficiency in applying these for adjudication of offenders
- Possesses creativity, with a strong ability to develop new processes towards improvement
- Proficiency in office skills: computer, typing, MS Office (Word, Excel and PowerPoint)
10
Electronic Crimes Investigations Manager Resume Examples & Samples
- Manages the investigation process with a focus on gathering electronic evidence for investigations related to Internet, mobile banking, call center, and e-commerce fraud. This evidence is then compiled in a logical fashion to identify suspects and perform root cause analysis
- Works closely with Risk and other key LOB personnel to analyze controls based on investigation findings and recommend enhancements/remediation
- Works effectively with JPMC’s technology support teams to discover how frauds occur through a deep understanding of JPMC systems and the processes that support them
- Liaisons with Law Enforcement and the JPMC CSIRT regarding cyber threats (malware, intrusion attempts, etc.) that may impact investigations
- Analyzes and identifies fraudulent transactions based on actionable intelligence to mitigate reputation and financial risk
- Recognizes opportunities for addressing fraud issues, risks and exposures
- Minimum of 8+ years experience in Internal Audit, EFT Risk or investigating EFT-related fraud, preferably in a managerial role
- Some knowledge of online banking systems, telephone banking risk management, EFT systems, and/or risk management
- Some knowledge of EFT systems used to move funds intra or interbank; ACH, Wire Transfer, etc
- A basic understanding of cyber organized criminal groups, online carding groups, digital currencies, and electronic crimes as they relate to electronic fraud
- Experience presenting to an audience regarding fraud or investigations is a plus
- Clear understanding of EFT payment systems
- Advanced knowledge PII security best practices, including both data in motion and data at rest
- Some programming experience helpful, but not required
- Ability to effectively communicate, coordinate, collaborate, and gain the trust of business stakeholders, technical personnel, and external resources (e.g. Law Enforcement, etc.)
- Able to effectively organize and articulate sophisticated fact patterns to non-technical line of business risk partners and memorialize investigations
- Strong knowledge of computers and general data processing controls
- Ability to identify control gaps through the course of investigation and recommend remediation strategies on a regular basis
- Ability to communicate effectively with representatives and technology specialists within the Lines of Business
11
Ethics Investigations Manager Resume Examples & Samples
- Managing an ethics-related hotline, supporting hotline operations and related ethics initiatives
- Receiving and providing guidance in response to policy inquiries, including handling policy and process development and improvements
- Understanding and managing through the life cycle of investigation case management
- Preparing effective investigation summaries and related metrics reports or trend analyses through using investigation case management technologies, including presenting on investigated matters and team processes to E&C and firm leadership and internal stakeholders; and,
- Understanding ethics, code-of-conduct, compliance and related topics and policies as it relates to the professional services industry, applying functional and technical knowledge to identify and resolve problems related to 1) risk identification and management; 2)
- Sound judgment with a high degree of personal integrity and ethics, especially maintaining the confidentiality of sensitive issues
- Effective investigation skills with experience in interviewing witnesses from a variety of educational, professional, and cultural backgrounds, with professionalism, respect, objectivity, fairness, and sensitivity
- Persuasive written and verbal communication skills, especially translating and
12
Investigations Manager Resume Examples & Samples
- Plans and structures work activities for a team of investigators and monitors progress and results
- Actively works most complex and/or large cases as necessary
- Files Suspicious Activity Reports (SARs) for audit purposes
- Develops and implements fraud prevention policies and techniques
- Provides training and development to staff, as well as to various Lines of Business
- Handles after hour pages on regional matters as needed
- Conducts and attends meetings with other mangers or business line employees on reduction of losses across all lines of business
- Testifies on behalf of the bank regarding criminal and civil cases as needed
- Enters into restitution agreements on behalf of the bank
- May respond to bank robberies for follow up
- Thorough knowledge of legal system regarding case prosecutions
- In-depth understanding and practical application of applicable Federal and State laws and regulations
- Knowledge of facility operations
- Previous banking background and management experience. Well-developed negotiation skills and conflict resolution ability
- Well-developed negotiation skills and conflict resolution ability
- Advanced understanding of the business line’s operations, products/services, systems, and associated risks/controls
13
Secureops Investigations Manager Resume Examples & Samples
- Strong understanding of industrial protocols, including DNP3, CIP (including Rockwell proprietary extensions), Ethernet/IP, OPC-DA, OPC-AE, OPC-UA, Modbus (including Schneider proprietary extensions)
- Familiarity with SCADA network technology such as Profibus and Profinet
- Knowledge of RTOS kernels such as QNX, VxWorks, and Windows CE
- In depth understanding of industrial automation theory, design, operations, and management
- Understanding of industrial processes across industries such as Oil&Gas, Utilities, and Manufacturing
- Detailed understanding of a full range of IP protocol suites and application protocols, including TCP/IP, ICMP, IGMP, SNMP, SSH, HTTP, FTP, SMB/CIFS, DNS, CDP, LLDP, DCE/RPC
- Understanding of IEC61850, including MMS (and ABB proprietary extensions), Goose, BACNET, Siemens S7, Profinet, ABB Sattbus, GE Fanuc, Emerson Ovation, Yokagawa VNET/IP
- Knowledge of systems from Yokagawa, Rockwell, Siemens, ABB, Schneider, Emerson, GE
- Knowledge of standards such as ISA-99/IEC62443, NIST 800-82, NERC/CIP (for utiilities) v5 and beyond, US-CERT, SANS 20 Critical Controls
- Differences between passive and active asset discovery for ICS environments
- Anomaly Detection/DPI of IP and Industrial Protocols
- System administrator-level expertise in multi-user operating systems including Unix variants and Microsoft Windows
- Demonstrated expertise in modern security attacks and threats, including the attack chain
- Demonstrated expertise in malware analysis, categorization, and attribution (malware reversal and disassembly skills a plus)
- Strong understanding and experience with security incidents involving alternate OSs including Android and iOS
- Experience scripting in one or more of the following languages: shell, perl, python, or PHP
- A detailed understanding of the common technologies found in OT environments including datacenter and Internet edge technologies
- Experience troubleshooting network security for enterprise customers
- Experience with virtualization technologies including VMWare, OpenStack, and various hypervisors
- Ability to conduct basic configuration and troubleshooting of IT systems
- Strong understanding of Cisco networking technologies: ASA, IPS, WSA, ACS, VPN
- Strong understanding of Cisco IOS
- BA/BS degree with 8-10 years of IT and/or security experience
- Experience constructing Master Scenario Events Lists (MSEL) for SCADA networks
- Experience in specific critical infrastructure sectors, regulations, and standards
- Knowledge of industrial/process/distributed control systems
- Sourcefire Certified Expert (SFCE)
- Familiar with the latest malicious code trends, including experience with exploits and malware
- Demonstrate customer service, communications, troubleshooting skills
- Industry certifications such as CISSP, SANS GCIH
- Cisco network certifications, such as CCNA, CCDA, or CCSP
- Experience with operations processes, such as ITIL, CMM, or Six Sigma
- Experience with Snort or other intrusion detection tools
- Experience with anomaly detection, full-packet capture
- Experience with ElasticSearch, NetFlow, Silk, Solera, and OpenSOC components
- Strong organizational and mentoring
- Excellent verbal and written
- Excellent interpersonal
- Crisis management
- Travel may be required
14
Privacy Investigations Manager Resume Examples & Samples
- Manage the effective receipt, investigation and referral of potential privacy violations
- Investigate to identify and collect relevant facts necessary to determine whether an individual may have violated policies and procedures applicable to PHI, PII and other confidential information about individuals,
- Investigate to identify and collect relevant facts necessary to determine whether a security or privacy incident constitutes a Breach of PHI or PII
- Conduct in-person investigations with employees involved in privacy incidents
- Together with Chief Privacy Officer and Privacy Counsel, as appropriate, analyze the facts and applicable requirements for all privacy incidents
- Conduct appropriate breach analysis for incidents that affect PHI or PII
- Together with the Chief Privacy Officer and other key Corporate Responsibility and Compliance staff, identify gaps and inefficiencies in existing policies and procedures based on the results of privacy incidents and suggest effective and efficient solutions
- Manage reports of privacy incidents and breaches to government agencies, including HHS and OCR
- Together with Privacy Counsel and the Chief Privacy Officer, respond to OCR investigations and assist in responses to audits and other privacy inquiries as requested by the Chief Privacy Officer
- Willingness to manage strategic privacy initiatives and operational implementation of site-based and system-wide privacy strategies
- Willingness to create, revise and update privacy policies and procedures as requested
- Report to senior leadership on trending and metrics relative to privacy incidents and investigations, violations, sanctions /corrective action and suggest solutions or refer for appropriate action for any identified concerns
- Manage a team of individuals responsible for assisting in carrying out privacy investigations and related trends and reporting
- Work with Human Resources to assure appropriate reporting on and identify and respond to trends in the application and effectiveness of sanctions imposed for privacy violations
15
Investigations Manager Resume Examples & Samples
- At least 5 years of experience in a senior Brand or IP protection role
- Extensive working knowledge of IP protection legal and regulatory landscape
- Ability to direct and manage investigations
- Experience developing and presenting PowerPoint (or similar) presentations. Comfortable presenting to large groups of external stakeholders
- Recognized contributor within the IP and brand protection industry
- Master’s degree in relevant field or JD
- Able to work independently to develop and execute strategies with minimal supervision
- Exceptional people skills, with ability to calmly navigate rough waters and negotiate win-win solutions
- Outstanding written and oral communication skills
- A passion for IP protection, and a strong bias for action in addressing and resolving critical threats to both brand reputation and Amazon’s customers
16
Investigations Manager Resume Examples & Samples
- Ensuring compliance with
- Bachelor Degree in Business, Data Analytics, Nursing, Pharmacy or Criminal Justice or related field. (Significant investigations work experience in lieu of Bachelor Degree will be considered.)
- Investigative managerial experience
- 5+ years of experience working in a Compliance organization, including, but not limited to: Fraud Investigation Unit, Medicaid Fraud Control Unit, Pharmacy Benefits Manager, or law enforcement agency
- Previous experience with government healthcare programs ( Medicaid and / or Medicare)
- Knowledgeable on Federal / State Requirements and Administrative Rules pertaining to insurance
- Intermediate Proficiency in MS Excel and MS Access
- Experience in regulatory reporting
- Industry Certifications, i.e. CFE, AHFI, etc
- Health insurance claims processing and benefit structures knowledge
17
Dshs Internal Controls & Investigations Manager Resume Examples & Samples
- Letter of interestthat speaks to how you meet the qualifications, not to exceed 2 pages in length
- A current Resumenot to exceed 2 pages in length
- Three professional referencesthat includes contact (email and phone) information
- 11375
18
Investigations Manager Resume Examples & Samples
- Plan, direct and organise the day-to-day operation of a multi-lingual fraud detection team
- Maintain and improve staff engagement through effective people management and motivational techniques
- Ensure that all productivity, quality standards and service level agreements are met through effective monitoring, coaching, counselling and training
- Complete detailed analysis of operational performance metrics, and make data driven business decisions
- Formulate and recommend practices to increase the effectiveness and efficiency of the department
- Continuously raise the performance bar by setting ambitious improvement objectives and exceeding them
- Develop a strong working knowledge of our systems, policies, procedures and products to ensure that the department complies with our internal and external policies, procedures and regulatory requirements
- Input to support our culture of continuous improvement and assist the delivery of products and services to meet our customer and business needs
- Ensure that effective personal development plans are in place for each team member and that these provide a balance between supporting both individual and business goals and objectives
- Establish strong working relationships with key stakeholders across the business and support the development of global improvement initiatives
- Provide an open door approach to supporting team requirements and ensure that regular communication sessions / team meetings / 121’s are in place to positively support our raise the bar philosophy
- Substantial people management experience ideally within a fast paced, metric driven operations team
- Must possess exceptional and demonstrable operational, managerial, analytical, communication and interpersonal skills
- Educated to Bachelor degree level
- Advanced working knowledge of MS Office required (esp. MS Excel). Knowledge of SQL beneficial but not essential
- Must be self-motivated with good attention to detail, commercial awareness with sound judgment and decision making skills
- Have a proven ability to drive and motivate staff
- Candidates with experience working within the fraud / risk management domain preferred but not required
19
NIS Internal Investigations Manager Resume Examples & Samples
- Utilizing Data Loss Prevention, or DLP, solutions including rule creation, event & incident management, etc
- Identifying and leveraging external information to strengthen the IT security environment
- Analyzing and actioning daily intelligence produced from internal teams and keeping current on external trends and current events
- Authoring detailed reports based on investigative work done for internal matters; including delivery to both technical and non-technical staff
- Correlating and collating the information from investigations; and developing, editing, redacting and delivering security reports
- Collaborating with other IT groups to leverage data for investigative support including root cause analysis, remediation strategies and best practices
- Utilizing other members of the IT Security teams and internal know-how to analyse and draft findings, articulating this information to various internal and external audiences and levels
- Utilizing creative problem-solving and communication
- Oral and written
- Skills, emphasizing the abilities to articulate, explain, and deliver technical concepts and issues to non-technical business leadership, as well as researching pertinent technical matters with an attention to detail, and innovating new solutions and processes
- Incorporating new technologies when warranted
- Exhibiting capabilities to multitask, performing and delivering results as both part of a team and independently
- Adapting to ever-changing schedules and work assignments, including the ability and willingness to work extended hours and conduct business travel domestically and/or globally; and,
- Utilizing log aggregation technology (e.g. vpn, dhcp, dns, firewall, web, workstation, server, email, and Data Loss Prevention logs) and analysis skills in order to understand a matter
- Leveraging analytical skills to research, schedule, analyze, and present investigative findings
- Using data analytics solutions such as Microsoft Excel, Tableau, etc., to perform data analysis, pattern matching, and trend identification
- Interacting with all levels of management, external bodies, stakeholders, and policy holders, including senior leadership; and,
- Taking the initiative for individual personal and professional growth and development
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Ramp-up Investigations Manager Trms Resume Examples & Samples
- Responsible for managing a group of frontline managers in charge of the production ramp-up of newly trained specialists who investigate buyer/seller transactions on Amazon.com platforms and take appropriate actions based on processes, tools and high-judgment decisions
- Provide leadership and administrative support to their ramp-up team(s) and manage them to achieve and constantly improve service levels based on forecast and capacity, minimize the impact of bad debt by meeting / achieving targets, achieve process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team
- Using performance data, liaise with local and global training and learner experience teams to further improve the new investigators’ ramp up period and reach desired production levels
- Align and improve all recruiting, induction, nesting and ramp up programs across departments in liaison with training, production and quality departments
- Share ideas with Management that positively influence the vision for the TRMS group by using their exposure to team’s technical or business areas, their understanding of Amazon’s marketplace, trends and fraud issues impacting the retail industry
- Expected to participate in projects that involve one (or more) teams within the Organization and that address issues outside the normal areas of responsibility or expertise required by their process
- The key to success in this role is the ability to understand the TRMS group’s vision and make independent decisions with sound judgment to help their teams to attain that vision
- Actively manage investigator capacity 7 days a week and the triggers for creating investigations to balance global investigation supply and demand
- Work with software teams to articulate and prioritize feature needs for investigation tool sets
- Recruit top-quality frontline managers. Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders
- Minimum 6 months TRMS experience is a must
- Proven operational, managerial, analytical and interpersonal skills
- Demonstrable operations experience of at least two years. This experience should include substantial management of front-line managers, senior specialists, team leaders and/or SMEs
- Experience developing and/or directing training, quality or production ramp-up programs in call center or shared services environment
- Proficiency in additional languages besides English and Spanish a big plus
- Operational excellence experience using Six Sigma methodologies
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Special Investigations Manager Resume Examples & Samples
- To assist in providing specialist investigating expertise to proactively detect, prevent and deter unauthorised access and abuse of Barclays’ assets, (including people, premises and property)
- To provide an expert and authoritative point of reference and interface to support and exploit relationships with Police Forces, Customs and other agencies (domestic and international)
- Demonstrate contacts and experience in major/ complex investigations with the Police/Customs or similar agencies
- To provide full oversight and education of fraud trends attacks to agents both on and off shore
- To provide research within the objectives and terms of reference of the Special Investigations Unit
- To provide excellent customer service to all internal and external contacts
- To be able to identify fraud and take appropriate action which might ultimately result in assisting law enforcement
- To manage a team of Senior Analysts, coaching, motivating and guiding them in all aspects of their roles
- Police experience both within Intelligence and Investigation environments
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Investigations Manager Resume Examples & Samples
- Self-motivated and able to act independently and responsibly demonstrating sound and ethical judgment
- Ability, at both a strategic and tactical level, to identify and manage ACF related issues and customize, implement and execute solutions
- Ability to manage and supervise complex investigations
- Demonstrate ability to work with wide range of individuals from diverse backgrounds, countries of origin, and at varying levels within the corporate structure
- Demonstrate ability to perform and manage multiple tasks
- Ability to adapt to variable working hours with extensive travel
- Bachelor’s Degree or equivalent from recognized college or university or extensive law enforcement or private sector management experience
- Experience and knowledge of anti-counterfeit or brand protection activity is advantageous
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Investigations Manager Resume Examples & Samples
- Manage a team of up to 12 investigation specialists who investigate buyer claims across multiple Amazon platforms
- The responsibilities in this position may span over multiple processes and functions. In addition to being responsible for achieving and exceeding team’s defined metrics through sustainable change or process improvement. She / he will be expected to participate in strategic planning, project road mapping activities of the team
- Work with business and legal team to address local issues and escalations and enhance risk control mechanism and present strategic initiatives to senior business management
- A Bachelors degree and/or relevant experience
- Proven experience in Fraud investigations / Credit Approval/ Claim processes, and/ or Financial Risk Management Operations that would be a value add to this experience
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Special Investigations Unit-investigations Manager Resume Examples & Samples
- Minimum of 10 years experience working in the compliance, regulatory, law or other related fields with a combination of both public and private sector experience, preferably in the federal, State or County government and the financial sector
- Prior management experience required
- Experience conducting complex and diverse investigations involving: ethical violations; internal fraud; misconduct; and Sarbanes Oxley violations. Experience working with and modifying automated transaction monitoring software
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Anti Money Laundering Investigations Manager Resume Examples & Samples
- Design, execute, develop, evaluate and manage of AML programs
- Ensure that AML investigations are being conducted in compliance with all applicable regulations and internal procedures
- Supervise the Reviewing and investigating case alerts for potential suspicious activity
- A minimum of 6+ years of experience in activities related to information analysis, and 3 years of experience in Anti-Money Laundering Investigations, required
- Knowledge of Mexican AML Regulation, Citi AML Policies , Intentional and Mexican AML Typologies, FATF Recommendations and regulations related to Anti Money Laundering topics
- Supervision and/or execution of AML Investigations, identifying unusual behaviors and typologies
- Experience in analyzing large data set from Citibanamex systems and externals information sources
- A minimum of 3-5+ years experience managing people
- Self-starter with strong ability to work independently
- Handle highly confidential matters
- Ability to think critically and analytically
- Motivated to go above and beyond the call of duty
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Investigations Manager Resume Examples & Samples
- Bachelor’s degree in the area of Criminal Justice or Healthcare Administration, Health Care (e.g., Nursing) or related field
- 6+ years of experience with auditing and investigation healthcare overpayment and fraud
- Intermediate level of proficiency in MS Excel, MS Word and MS Access
- Advanced level or proficiency with Local, State & Federal laws and regulations pertaining to insurance or healthcare claims
- 3+ years of investigative management experience of five or more staff
- Coding designations (e.g. CPC, CPC-A, etc.)
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Investigations Manager Resume Examples & Samples
- A Bachelor’s or higher degree with a major in human services or a related area of concentration; or a Bachelor’s or higher degree with a major in criminal justice or related area of concentration, along with practical human service experience
- Ability to collect and analyze information through questioning individuals, conducting record reviews, and examining documents
- Prior clinical, social service, or public safety investigation experience
- Knowledge of the mental health service system
- Ability to deal professionally and effectively with others
- Ability to handle highly sensitive and confidential information with discretion
- Bilingual or multilingual fluency is preferred
- Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed
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Investigations Manager Resume Examples & Samples
- Execute investigations and special reviews with a moderate level of supervision (relevant to the years of experience)
- Conduct fact finding and investigative interviews of key subjects. Prepare succinct interview memos summarizing the topics discussed, findings and other observations
- Perform email reviews to identify evidence of fraud and to corroborate information uncovered during the investigative process. Summarize and present the results of email reviews to management highlighting relevant facts and observations
- Understand how key risks and controls impact the business from an operational, accounting and/or systems perspective, and document client processes, procedures, and control environment
- Identify internal control deficiencies as well as opportunities to enhance operational efficiency and effectiveness, and communicate these results in written reports
- Possess strong analytical skills to identify audit risks, fraud risks, investigative concerns and appropriate testing or investigative procedures
- Draft reports detailing work performed and conclusions reached that require minimal editing and provide a clear message to ensure client understanding and suggestion for corrective action
- Periodically present fraud awareness training to corporate and business colleagues
- Assist with the preparation of quarterly reporting to Senior Management and the Audit Committee
- Establish effective working relationships with clients and colleagues
- Ability to concurrently work on multiple projects, participates in assignments in a team environment, and consistently meets deadlines
- Demonstrated ability to maintain the confidentiality of information and identities
- Work in partnership with clients and colleagues to contribute to the AIG’s success
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AML / BSA Investigations Manager Resume Examples & Samples
- Bachelor's degree in Criminal Justice, Business, or related field of study, or equivalent work experience as required, defined below
- 10 or more years of investigative or related experience with specific emphasis on BSA/AML/OFAC at a large financial institution, regulatory, or law enforcement agency
- 7 or more years of relevant managerial experience in compliance or related risk management, data analytics, or critical thinking positions
- Proven experience of interaction with auditors, regulators, and law enforcement
- Advanced degrees (MA, MS, MBA, JD), CPA certification, and CAMS or CFE certification
- Understanding of bank products and services and how they may be exploited for criminal purposes, including but not limited to money laundering and terrorist financing activities
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Investigations Manager Resume Examples & Samples
- Supervises the daily activities and assignments for a team of Electronic Crimes investigators
- Communicates effectively with LOBs when systems or process deficiencies are identified to ensure that they are corrected
- Ensures proper mitigation efforts are taken on any/all significant intelligence leads related to e-Crimes fraud and risk issues
- Maintains strong liaison and working relationships with all federal, state and local law enforcement and regulatory agencies, including international enforcement agencies
- Court room testimony experience is a plus
- Thorough understanding of industry data security trends/standards related to Electronic Payments
- Experience with tools used for aggregating, organizing, and analyzing large amounts of data using tools like Excel, Access, etc
- Able to interface with other bank investigators and industry peers in subjects related to Electronic Crimes fraud
- A demonstrated bias toward action
- Able to brief GS&I management on key issues in a timely fashion
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Incident Investigations Manager Resume Examples & Samples
- Ability to interface at all levels of management with demonstrated management and organizational skills to include several years of management experience
- Knowledge and experience facilitating fact-findings and performing causal analysis
- Knowledge and demonstrated experience in formal assessments, and the conduct of incident investigations and incident trending
- Knowledge of OSHA standards, PAAA, WSH, and ORPS programs
- Ability to motivate and lead multidisciplinary personnel, including the ability to develop and provide training
- Knowledge of Causal Analysis technique skill
- Knowledge in ESH Best Practices and developing corrective action plans
- Ability to keep current of emergent technologies, best practices and lessons learned and communicate to management, staff, and users
- Working knowledge of personal computers and projection equipment. Also, capability to prepare reports and presentations
- Ability to interact effectively with DOE, regulatory agencies, and programmatic organizations in ESH/QA areas
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Investigations Manager Resume Examples & Samples
- Work/industry experience
- Strong analytical, forensic accounting and investigative skills
- Ability to work independently with minimal supervision and guidance; and
- Minimum of 5 + years of forensic accounting experience in FCPA / UKBA / Regulatory investigations
- Managed and lead complex investigations into allegations of bribery, misconduct, corrupt behavior, policy breaches or reputational issues, including conducting and leading witness and suspect interviews. Experience in leading and managing investigations across multiple jurisdictions in Asia
- Experience on prevention/ fraud risk management assignments to prevent, detect and respond to forensic matters/irregular events
- Experience in working with multi-jurisdictional and multi-disciplinary teams, including conducting Legally lead investigations
- Experience of working on E-discovery platforms and email reviews
- Experience in analysing investigation trends and making presentations to stakeholders including leadership teams
- Cross industry and sectoral experience in conducting investigations, fraud risk management activities will be preferred. Experience in Pharmaceuticals, Consumer Healthcare and Manufacturing will be an advantage
- Strong computer skills: including word processing, development of presentations and advanced Excel skills
- Experience of doing desk based research on the Internet
- Proficiency in word processing, spreadsheet, and presentation creation, as well as Internet research tools
- Proven experience effectively prioritizing workload to meet timelines and work objectives
- Experience of preparing investigation reports, detailing logical and accurate conclusions and providing timely updates to stakeholders; and
- Demonstrated ability to write clearly, succinctly in English
- CA/CPA
- Knowledge of any other language/s in the region (other than English) is an advantage
- The Certified Fraud Examiner would also be an advantage
- Ensuring all investigations are triaged through the Corporate Investigations Team (CIT), the relevant Compliance Officer (CO) and where appropriate the relevant GSK Legal attorney
- Development and continuous improvement of the detailed strategy and methodology for investigations
- Ensuring the investigations strategy and methodology aligns to existing investigations policies and procedures
- Developing and maintaining trend analyses and KPIs for investigations for escalation to the CIT, and CIRC amongst others. Trends and KPIs will be agreed with the stakeholders within these governance bodies
- Working with other functions within the Centre of Excellence for Investigations, including Legal, to respond to requests for information from enforcement authorities such as the SEC, DOJ and SFO
- Responding to audit identified red flags which require additional review and analysis beyond the scope of the audit work
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Investigations Manager Resume Examples & Samples
- Lead regional team with responsibility for conducting and documenting Quality and Safety investigations
- Ensure Quality and Safety investigations are conducted with focus on performance improvement and risk reduction, in alignment with Quality Management System requirements and governing safety regulations
- May directly support and/or conduct complex and/or high impact investigations
- Manage team workload to ensure investigation standards and due date requirements are met. Grow and develop the skills of the team
- Provide guidance for Biogen’s investigations standards
- Coordinate internal sharing of investigational findings and risk knowledge
- Min. 5-8 years of experience in a lab or operations environment (industrial/plant experience preferred)
- Experience within the investigations area
- Leadership experience a plus; but not a requirement
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Investigations Manager Resume Examples & Samples
- Manages the investigation process with a focus on gathering evidence for elder/ vulnerable adult investigations. This evidence is then compiled in a logical fashion to identify suspects and perform root cause analysis
- Ensuring team compliance and collaboration with referrals to applicable Adult Protective Service (APS) agencies and/or state regulators
- Works closely with ADA Compliance, ADA
- Works effectively with JPMC's technology support teams to discover how frauds occur through a deep understanding of JPMC systems and the processes that support them
- Ensures proper mitigation efforts are taken on any/all significant intelligence leads related to cross channel fraud and risk issues
- Responsible for incorporating feedback from Investigators to identify credible, actionable intelligence
- Develop criterion for items requiring action and to actively seek intelligence that supports specific ongoing investigations or risks
- Investigation duties include gathering evidence, interviewing witnesses and suspects, documenting in case management system, working with law enforcement for the prosecution of investigations, complying with regulatory requirements, GS&I policies and identifying control and procedural issues
- Completes investigative field work for crimes against the Corporation
- May involve forensic investigative analysis to support an investigation
- Will come in contact with highly sensitive and confidential information
- Bachelor's degree in Criminal Justice, Business, related field or work experience required
- Minimum of 10 years experience in financial fraud investigations or related Law Enforcement
- Industry recognized certifications such as CFE, PCI, etc. are preferred
- Ability to manage staff and/or work remotely as the business model has the team spread across diverse geographies
- Knowledge of online banking systems, telephone banking risk management, EFT systems, and/or risk management
- A basic understanding of organized criminal groups, online carding groups, digital currencies, and electronic crimes as they relate to electronic fraud
- Experience presenting to an audience regarding fraud or investigations
- Ability to coordinate, work with and gain the trust of business stakeholders, technical resources, and third-party vendors
- Able to articulate sophisticated fact patterns to non-technical line of business risk partners and memorialize investigations into regular reporting requirements
- Able to interface with other bank investigators and industry peers in subjects related to cross channel fraud
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Special Investigations Manager Resume Examples & Samples
- Overseeing complex and protracted special investigations from law enforcement referrals and escalations from threat analytics team
- Providing consistent, robust and defensible decisioning to cases to comply with relevant legislation and regulations i.e. Proceeds of Crime Act, Money Laundering Regulations etc
- Identifying current AML / CTF typologies / trends and keeping abreast of emerging ones, ensuring the team are suitably trained to understand the same in order to be able to robustly identify issues of concern
- Prepare briefing packs for 1st and line stakeholders, senior management and board members
- Overseeing the preparation of regulatory and law enforcement updates and self-reporting requirements
- Acting as the conduit for facilitating and co-ordinating communications with relevant parties pre & post filing of any SARs i.e. Relationship Managers, AML Advisory, Regional Financial Investigative Unit's (FIUs) etc
- Disseminating knowledge and good practice through the provision of on-going training to all investigators
- Providing guidance and support to investigators, providing advice as required as well as day to day support
- Quality assuring and evaluating cases for potentially suspicious transactions escalated from colleagues and team members, further escalating to senior AML Management as necessary
- Handling complex and confidential cases for management
- Robustly managing the investigation of any SARs considering all relevant information and documentation
- Further managing the reporting requirements, both internal and external, resulting from the SAR investigations
- Managing own investigations whilst providing oversight and governance to team investigations, SAR filing, external referrals including Business Intelligence Unit, Sanctions, Anti-Fraud, Bribery and Corruption
- Ensuring the robust application of all relevant controls as required by extant Deutsche Bank Policy and / or procedures
- Acting as a point of contact for all relevant systems-related issues from within the wider AML team
- Acting as liaison between AML and the relevant teams responsible for the maintenance and development of the underlying systems, ensuring that said systems operate at all times in accordance with the legal and regulatory framework in place within the United Kingdom / European union as well as in line with Deutsche Bank policy and procedures
- Maintaining detailed Management Information in order to ensure a significant degree of trend monitoring and analytics is available for Management review at least monthly or on an ad-hoc basis as required
- Managing investigative productivity at an individual and team level, dealing with any associated performance and development issues
- Providing feedback to the Data and Analytics team where packages or profiles are not delivering results as expected, identifying any potential AML / CTF gaps
- Acting as the primary contact for Information Technology (IT) used by special investigators in respect of all User Acceptance Testing (UAT) systems support and to be the designated approver thereof
- Acting as the primary point of contact for IT in respect of any systems enhancement or replacement issues and providing appropriate feedback, opinion and advice
- Pro-actively involved in Process Improvement, making recommendations as appropriate
- Pro-actively engaging in all aspects of Change Management as necessary
- Leading on key projects for the unit
- Keeping abreast of all regulatory developments which may impact the function
- Extensive and relevant investigative experience
- Proven financial investigation experience, preferably accredited financial investigator
- Strong AML / CTF knowledge with relevant experience in either an AFC, Legal, Compliance, Law Enforcement or Regulatory background; preferably within or working with the Financial Services industry
- Experience in managing a FCI team
- Knowledge or experience of criminal taxonomies applicable to money laundering and terrorist financing
- Knowledge of key Fintech systems beneficial i.e. MANTAS, Actimize etc
- Competent in the use of Open Source Intelligence (OSINT) and Financial Intelligence (FININT)
- Demonstrable experience in planning and managing complex cross border investigations of a sensitive nature
- Strong analytical and investigative skills
- Ability to work under pressure and within tight deadlines with no loss of accuracy
- An understanding of the legal and compliance issues of complex banking organisations
- Ability to show initiative and react quickly to changes in priorities
- Educated to Bachelor’s degree level (or equivalent qualification / work experience)
- Professional business attitude in the workplace
- Strong interpersonal skills to enable the building of strong, open dialogue-based relationships with relevant stakeholders
- Action oriented with a strong focus on completing tasks with accuracy and efficiency while working independently and with minimum direction
- Has a pro-active approach to tasks and responsibilities
- Has high energy and enthusiasm levels
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Global Threat Investigations Manager Resume Examples & Samples
- Support an environment of Protecting People, Assets and Reputation through incident prevention, intelligence sharing and incident resolution
- Utilize non-violent intervention and investigative techniques when necessary to minimize the threat to the Facebook population
- Execute investigations tactics safely, to protect the FB population
- Leverage and partner with InfoSec to identify solutions for identifying, protecting and preventing insider threats
- Provide security-related metrics for executive-level dashboards and presentations
- Drive a respectful team culture centered on open communication, sharing, listening and recognition of team members at all levels
- Develop and maintain strong relationships with other business partners and leaders to effectively support their respective Departments
- Follow company procedures and processes as it relates to Global Security best practices, and handling of confidential information
- Collaborate with business partners to identify and address trends, which can be mitigated against
- Ensure compliance with all regulatory guidelines to mitigate legal risk
- Investigate and resolve cases by demonstrating good judgment through execution of investigation tactics
- Collect and document investigation related information
- Appropriately leverage resources, technology, information and tactics in a manner that protects reputation and minimizes risk
- 5+ years of investigations work experience involving Insider Threat, Threats Against People, Missing Persons / KRE, Property Crimes, Fraud, Counterfeiting, Data Center Incidents and/or Supply Chain Incidents
- Proven ability to work with highly confidential information
- Demonstrated ability to complete multiple tasks simultaneously
- Flexible work schedule, able to work days, evenings, weekend and holidays
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Global Investigations Manager, Escalations Resume Examples & Samples
- Provide strategic direction and thought leadership to our Global Escalations Investigations team
- Provide mentorship, guidance and career development to a team of global investigations specialists — work with direct reports on strategies for executing, measuring progress and sharing results
- Strategy Development: spearhead our postmortems methodology, creating a unified message and an understanding of events and root causes
- Identify and recommend improvements to policies, processes, systems, and products that mitigate risk to the company
- Develop and maintain tight coordination with global cross-functional teams including PR/Communications, Public Policy, Product and Legal and others to problem solve and develop solutions
- Use quantitative & qualitative research methods to perform post-hoc root cause analyses on designated high priority escalations
- Share postmortems analyses, decision making rationale, solutions, general research and best practices with senior leadership
- Remain up to date on key workflow changes, operational guidelines, policy updates, and Community Standards
- Operations domain expertise: 6+ years of experience working in large-scale operations, domains such as online operations, escalations, informational systems, compliance, risk management, policy, legal operations or management consulting. Deep expertise in all success factors for a mature operations
- Leadership: 2+ years of people management experience with proven track record of attracting, scaling and developing high performing and highly engaged teams
- Customer experience thought leadership and empathy: Strategic thinker with proven track record of transforming operations to provide customer experience through innovation and continuous improvement
- Communication: Influencing skills with global cross-functional leaders as an advocate for FB community. Demonstrated experience influencing across functional boundaries and/or globally
- BS/BA Degree or higher
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Special Investigations Manager Resume Examples & Samples
- Preparing briefing packs for 1st and line stakeholders, senior management and board members
- Acting as the conduit for facilitating and co-ordinating communications with relevant parties pre & post filing of any SARs i.e. Relationship Managers, AML Advisory, Regional Financial Investigation Units (FIUs) etc
- Strong and proven investigations experience
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SIU Investigations Manager Resume Examples & Samples
- Demonstrated experience providing customer-driven solutions, support or service
- Demonstrated experience in assembling complex information for use in civil litigation and criminal prosecutions
- Significant experience leading major case teams or task forces on investigative or fraud issues
- Offer to selected candidate in contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
- Relocation assistance is available
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SIU Investigations Manager Resume Examples & Samples
- 6+ years of progressive SIU experience or 3+ years of P&C Claims management or commensurate combination of investigation and claims experience
- Demonstrated knowledge of P&C claims operations including claims process, procedures, best practices, and service levels
- Basic knowledge of P&C SIU operations to include processes, performance measures, strategies, insurance fraud schemes and associated indicators
- Extensive experience investigating P&C claims
- Demonstrated knowledge of investigation techniques / methodologies, and evidentiary standards and rules
- Demonstrated knowledge of appropriate federal, state and local laws, regulations and practices pertaining to designated operating territory
