Mgr, Inside Sales Resume Samples

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Z Howell

Zack

Howell

489 Predovic Stravenue

Boston

+1 (555) 915 3194

489 Predovic Stravenue

Boston

Phone

p +1 (555) 915 3194

Experience Experience

Chicago, IL

Mgr, Inside Sales

Chicago, IL

Shanahan, Murazik and Towne

Chicago, IL

Mgr, Inside Sales

Troubleshooting customer issues, handling escalated customer calls and daily team administrative functions
Training of new employees and facilitate improvement of all team members
Provide Subject Matter expertise for assigned projects to enhance sales objectives
Monitor daily and weekly Key Performance Indicators for their individual contributors and their team as a whole with a primary emphasis on daily activities via phone calls and emails, daily First Meetings Scheduled, and weekly First Meetings Complete and RFP’s submitted
Reviews estimates, quotes and sales orders written by the inside sales staff. Observes and evaluates work performance staff, provides instruction and assigns duties. Administers guidelines for consistent quoting. Follows-up with customers to ensure satisfaction
Performs outside sales activities to discuss business opportunities and entertain customers in local and assigned markets; participates in tradeshows and industry and customer events
Creates PO's using line disposition. Follows up on all sales orders, back orders, and special orders to ensure full shipment. Reviews the Back Order Report daily and expedites any pending back orders

Philadelphia, PA

Account Mgr, Inside Sales

Philadelphia, PA

Herman-Harris

Philadelphia, PA

Account Mgr, Inside Sales

Provide management to a unit by establishing goals and objectives, assigning tasks and reviewing work at frequent levels
Good at developing and coaching direct reports to continuously improve their individual performance
Develops account relationships with multiple decision makers including senior management levels with the largest of customers/partners accounts
Collaborates with manager to develop territory plan to identify key target markets and plans sales campaigns to drive demand to a dedicated partner
Focus on solutions that significantly impact customer key business metrics, provide strategic insight to our customers and manage long and complex sales cycles
Close working relationships with Sales, Services, Marketing and Channel Management
Attain targeted sales goals and performance through the effective management of the daily operations of the sales force

present

San Francisco, CA

Mgr, Inside Sales, NA GPO HC

San Francisco, CA

Champlin-Bernier

present

San Francisco, CA

Mgr, Inside Sales, NA GPO HC

present

Time Management – Organize and prioritize workload in order to provide maximum support to team members
Identify and develop future leaders through the use of Performance Excellence and succession planning
Creative – Develop new ideas to support continuous improvement of the inside sales team
Collaborate with internal partners such as contact centers, marketing, offer development and sales support to drive revenue and remove barriers for their teams
Observe, assess and coach to the execution of the driver metrics, value proposition and medium customer offers
Strong focus on territory planning including making recommendations to move customers to a different coverage model or seller
Attract, hire, train and develop top inside sales talent for assigned customer base and ensure the inside sellers are demonstrating our value proposition to medium customers

Education Education

Bachelor’s Degree in Responsiveness

University of California, San Diego

Bachelor’s Degree in Responsiveness

Skills Skills

Ability to articulate complex medical terms and transfer knowledge to others, (i.e. customers, healthcare professionals, and sales representatives)
Strong knowledge and understanding of both state and federal employment laws
Excellent presentation and facilitation skills
Proficient in Window based applications (Word, Excel, Access etc.)
Advanced knowledge of Excel
Demonstrated ability to meet or beat sales forecast consistently
Ability to handle interpersonal issues within their staff group and diffuse conflict
Ability to keep the inside sales team on tract for establishing all sales goals and objectives
Achievement-oriented and believe in performance rewards for exceeding annual sales goals through strong collaboration with partners and internal stakeholders
Excellent verbal and written communication skills

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Mgr Inside Sales Resume Examples & Samples

Develops a strategic sales and marketing plan for assigned region based on upcoming adoption information for the school year, trends in state, needs of the customer and past years regional performance to meet assigned quota. Collaboration with Field Sales Leadership, Inside Sales Campaign Team and all support resources to leverage expertise and coordinate plans for effective resource allocation and streamlined implementation. Adjust plans as needed
Recruiting, training and employee development. Ongoing recruiting to insure well qualified pool of applications. Develop training plans for inside sales team. Coach inside Account Executives to meet performance metrics and sales goals
Manage and stay within district budgets. Approves Account Executive’s expense reports, overtime and per diem budget
This position requires a Bachelor’s Degree (Master’s desirable)
5 years sales experience with a proven track record in meeting quota
3 years management experience preferred
Educational sales experience, knowledge of K12 intervention programs and previous K12 classroom teaching experience preferred

Mgr-inside Sales Resume Examples & Samples

Managing assigned steps in the sales process
Identifying potential new customers
Identifying retention and penetration opportunities in existing accounts
Driving revenue and cross selling opportunities
Leveraging partner/channel at the appropriate stages of the sales process
Depth of product knowledge as to product capabilities and applications
You will lead and manage between 10 - 12 individual contributors in Dublin
You will be responsible for the full suite of products and drive execution within your team
Hiring top talent
Performance management to hit team and individual targets
Coaching for excellence
People & talent Development
Finding new and innovative ways to exceed on business goals
Account Management Sales skills utilizing Solution Selling techniques
Identifying and assessing potential sales opportunities
Matching product and service solutions to customers' needs
Effectively identifying buyers and influences
Effective Relationship Skills-Effective Negotiation Skills
Effective coaching/mentoring Skills
Developing excellent relationships with business partners

Senior Mgr Inside Sales of Renewals Resume Examples & Samples

Create strategy and oversee daily execution of a team of the Americas Renewal team
Achieve or exceed monthly, quarterly and annual renewal targets and provide senior management with an accurate forecast and risk analysis of all assigned accounts with in the team
Provide hands-on coaching to illustrate and prove best practices
Provide strong goal-oriented leadership and participate in recruiting, mentoring, discipline and training activities
Manage competing priorities in a high volume transaction environment
Work with internal resources (Sales, Customer Success, Account Executives, etc.) to develop comprehensive 'win' strategies for renewals
Identify customer requirements, up-sell and cross-sell opportunities, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal rates
Provide direction and management to team members to ensure employee engagement, satisfaction and success
Establishes operational objectives and work plans, and delegates assignments to subordinates
Help develop and educate renewal best practices across the team
Closely monitor at risk accounts, work with Customer Success, Support, Sales, Channel and Services leadership to resolve customer issues and help remove barriers for the team
Address all renewal related escalations for No. America and key point of contact for key accts
7 Years of Experience
Bachelor’s Degree / ore equivalent experience
3 years of experience managing/supervising others
5 years of renewals experience
Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship
Strong skill set in all aspects of management role, including sales, account management, channel management, forecasting, performance to quota, mentoring staff, leading, directing, assigning work and holding staff accountable
Be a champion for creating team spirt & culture
Foster an upbeat and positive work environment

Mgr, Inside Sales Resume Examples & Samples

Oversee a regional team of Inside Sales Account Managers
Assign quota goals to individual team members
Troubleshoot problems/questions regarding internal policies before escalation to senior management
Training of new employees and facilitate improvement of all team members
Drive strategy to increase pipeline and business practices
Drive strategy to drive opportunities further in the sales cycle, up to and including closure
Motivate team members to perform at the highest level
Manage team time and effectiveness
Analyze sales orders for policy compliance
Responsible for Hiring and Terminations
Review work of Inside Sales Account Managers to determine areas of improvement and identify new best practices
Focal Point for Customer, Partner, Channel Team and Product Sales Escalations
Interact with other managers and departments as necessary
Some interaction with Senior Management
Represent Global Service Sales in interdepartmental meetings
Provide Subject Matter expertise for assigned projects to enhance sales objectives
Metrics: Responsible for gathering and accurately forecasting teams weekly and quarterly results
P&L experience required
Experience with SalesForce.com required
Advanced people management skills required
Experience in the technology industry required
Excellent communications skills including the ability to listen to customer’s needs, comprehend complex matters, articulate issues in a clear and concise manner, and present findings and recommendations in both oral and written presentations to all levels of the organization
Highly effective organizational and communication skills
Experience with a multi-tiered channel sales environment
Proven ability to work effectively with cross-functional teams
Outstanding relationship building skills with a high degree of responsiveness and integrity
Experience accurately forecasting and setting revenue targets
Experience with outsource vendor management preferred
BS/BA Degree preferred or equivalent work experience
1+ years of sales experience managing a high performing contract renewals sales team preferred
Minimum 3+ years' experience in renewals sales in the technology industry
Demonstrated ability to meet or beat sales forecast consistently

Account Mgr, Inside Sales Resume Examples & Samples

Duties include driving specific renewals for annual maintenance through outbound calling and prospecting
Responsible for handling customer maintenance renewal sales inquiries with the goal of maintaining or upgrading existing customers' products and services
Advises customer of expiring support or maintenance contracts, pricing, new service offerings, etc
Will have sufficient knowledge to understand customer's embedded base of products as well as new product features and their benefits to customers
Strong team player, able to work effectively with colleagues to maximise revenue potential within region
Must have a strong customer focus and have a customer first attitude
A passion for selling and achieving targets
Experience in a phone based Inside Sales position with a focus on the APJ Market will be desirable
A self-starter, energetic, enthusiastic and highly motivated
Experience in using Microsoft Office suite of applications
The ability to complete assigned tasks independently with a high degree of accuracy
Must have strong communications skills verbally and written
A minimum of 12 months experience in a similar Inside Sales role is required
Understanding of the IT Security market
Understanding of IT Networking fundamentals
Experience in using SAP and Salesforce

Account Mgr, Inside Sales Resume Examples & Samples

At least 5 years working experience
At least 2 years team management or project management experience
Capability to drive collaboration team or channel partners
Basic producting knowledge
Inside sales pexperience preferred
Basic channel sales skill preferred

Account Mgr, Inside Sales Resume Examples & Samples

Educated to Degree level or equivalent
Demonstrable account and channel management experience
Experience in a cross-functional team or multi-cultural environment

Account Mgr, Inside Sales Resume Examples & Samples

Responsible to drive inbound and outbound calls
Focus on maintaining and expanding business relationships/market share with existing and new customers via channels partners
Works persistently to gain new accounts and/or identify opportunities via Channels partners
4+ years of relevant experience in account sales. College degree or above

Mgr, Inside Sales Resume Examples & Samples

Build and execute coaching plans that focus on: people, process & activity (drives focus, results through others, delivers according to timelines, effective in fast paced environment)
Identify and develop future leaders through the use of Performance Excellence and succession planning
Collaborate with internal partners such as contact centers, marketing, offer development and sales support to drive revenue and remove barriers for their teams
Strong focus on territory planning including making recommendations to move customers to a different coverage model or seller
Critical Thinking – Can take data, reports, etc and determine trends and outliers and apply that knowledge to accelerate or improve performance. Has ability to dive into root cause to apply the appropriate solution or decision
Visible – Is physically present in the workflow. Available to deliver “one minute” coaching, reward and recognition and answering questions in a way that develops independence
Inspirational Leader – Energetic, positive attitude, competitive, leads by example, wants to win and knows how to motivate individuals and the team
High School Diploma or GED required
Sales incentive will be driven by team achieving or exceeding activity metrics and customer revenue goal
Travel is minimal for this role and estimated less than 10%

Account Mgr, Inside Sales Resume Examples & Samples

Act as POC for any Authorized Reseller for assigned base from our inside teams and the Distributor Sales teams
Execute assigned account plays and opportunities from Call Centre including SFDC update, Win/Lost
Pipeline management of Assigned base (SFDC) - Ensure clean pipeline loaded in SFDC both for BtB opportunities as SnS deals
Ensure quote creating for BtB business by distribution
Activate demand for the current inventory at distributors based on ageing and competitive situation
Management of operational issues not covered by CC or Sales Ops
Manage flow of information thru distribution stakeholders on delivery times & manage DOA’s &MWD’s on a daily basis
Provide ongoing feedback to Distribution & Merchandising teams on competitiveness of the product Line-Up – facilitate ongoing detailed feedback from Distributor to Dell
Authorized Reseller Channel Partners KPI’s
Key Deliverables

Account Mgr, Inside Sales Resume Examples & Samples

Develop robust account plans and pipelines to achieve business targets and grow Dell’s market share
Where applicable identify the optimal relationship with our Channel partners to fulfil customer needs, utilising the relative expertise of all parties
Make decisions based on appropriate analysis of information and data
Preparation of commercial and technical offers for customers in cooperation with outside sales and technical experts
Experience in selling client solutions, services and in some cases enterprise solutions
Excellent phone and communication skills
Innate and overwhelming desire to sell
Technical skills and experience related to enterprise products (servers, storage)

Account Mgr, Inside Sales Resume Examples & Samples

Performs outbound sales activities such as cold calling, lead follow-up, sales qualifications, and offer extensions to existing or new customers
Accurately updates and utilizes Salesforce.com to track all sales activities
Meets or exceeds quota goals in an assigned market with a DELLEMC Team. Ensures sales targets/objectives are achieved quarterly and annually as well as exceeds activity for scheduled calls, opportunities added, net new accounts and unites sold
Effectively leverages internal resources (e.g. District Manager, Technical Consultants, Solution Specialists, Global Financial Services) and local resources to drive transactional volume
Collaborates with manager to develop territory plan to identify key target markets and plans sales campaigns to drive demand to a dedicated partner
Builds and develops relationships with an assigned team and maintains contact with customers to ensure customer satisfaction, basic and complex issue resolution, and DELLEMC’s footprint expansion
Maintains working knowledge of products and services, industry trends, and competition in order to position EMC products effectively with customers
Understanding of DELLEMC’s products and the value to the customer
Communications Skills

Account Mgr, Inside Sales Resume Examples & Samples

Provide technical expertise in hardware, software and services
Present and demonstrate products and services to potential customers at trade shows and/or on-site to increase exposure of products and services
Maintain awareness of market conditions and competitors' products and pricing
Maintain a strong desire to ensure our customers have a positive experience when working with Dell and ensure Dell’s brand increases
5-8 years of relevant experience
Strong knowledge of computer hardware, software, and peripherals
Must be able to demonstrate a strong track record of building strong business relationships in successful outcomes, preferably in a sales environment
Seeking outgoing, problem-solving individuals who can demonstrate they are entirely self-motivated and capable of working independently with minimal direction
Effectively use software packages such as Microsoft Word, Excel, and PowerPoint

Mgr, Inside Sales Resume Examples & Samples

Manage a direct sales team of 6-13 Sales Consultants
Ensure monthly sales targets are achieved
Monitor daily and weekly Key Performance Indicators for their individual contributors and their team as a whole with a primary emphasis on daily activities via phone calls and emails, daily First Meetings Scheduled, and weekly First Meetings Complete and RFP’s submitted
Execute on the tactical requirements of front line leadership: Daily huddles, daily spiffs and incentive based competitions, on-call assistance and coaching within the sales cycle, pre-call tactical planning and post call follow up
Focus their team on a primary vertical within a designated geographic territory
Establish prospect calling plans to identify and contact significant prospective client opportunities, establish initial contacts and appointments, sell products and services and transform prospects into new clients
Assist with their team’s sales presentations to existing/prospective customers to determine solution needs
Provide follow-up with customers to ensure customer satisfaction with solutions
Ensure all data is accurately recorded within CRM after each client interaction
Communicate directly with clients, prospects and external provide and public organizations/individuals to establish effective networks, new clients and referral basis
Work with mid-level management to ensure quarterly sales quotas and tactical goals are achieved based upon the Victory Plan scoring system
Ensure weekly coaching with consultants is customized to their goals and needs
Interact with Marketing and Sales Development to provide feedback on call campaigns and events, associations and other marketing investments
Use CRM tools to facilitate multiple aspects of the sales cycle
Work with management to customize training for department
Assist management with monthly forecast requirements
PEO industry experience preferred
Experience in HR outsourcing and consulting desirable
Knowledge of HR needs of small businesses is preferred
Strong knowledge and understanding of both state and federal employment laws

Mgr, Inside Sales Resume Examples & Samples

Reviews estimates, quotes and sales orders written by the inside sales staff. Observes and evaluates work performance staff, provides instruction and assigns duties. Administers guidelines for consistent quoting. Follows-up with customers to ensure satisfaction
Ensures staff receives adequate training in computer systems, sales and operations SOPs, product knowledge, and sales techniques
Assist staff in resolving problems associated with customer service, product availability, price, and product warranty and product delivery
Researches and prepares sales orders and quotes for customers and outside sales staff according to specifications and information provided. Provides reliable information regarding product specifications, product suitability, pricing and availability
Keeps outside sales staff informed about all business activity that has transpired with his/her account base
Handles customer inquiries and problem resolution when an outside salesperson is not available. Contributes to add-on sales by maintaining a high level of product knowledge. Attends all assigned product knowledge meetings and workshops
Prior Electrical Utility Distribution experience preferred
Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines

Account Mgr, Inside Sales Resume Examples & Samples

Learns the full range of Dell technology, products, and services and is able to identify how these products and services align to customer needs
Explains technical, industry, and market facts to position Dell as a competitive solution
Cooperates and collaborates with colleagues, cross-functionally, to support the sales process
Demonstrates good judgment in analyzing information to make routine
2-4 years of relevant experience
Learns applicable Dell technology, products, and services and is able to identify how these products and services align to customer needs
Understands the administrative and operational requirements of the Job
Local language proficiency in reading, writing and speaking

Account Mgr, Inside Sales Resume Examples & Samples

8+ years of sales account manager experience
Good verbal and communication skills
Organization and presentation skills

Account Mgr, Inside Sales Resume Examples & Samples

Works with customers Medium Business in environments to devise new and innovative solutions to business challenges
Use out bounding to drive current penetration in retention and development accounts
Utilizes leads inbound and outbound to drive current penetration in acquisition accounts
Engage partner (if necessary) as an outside sales lead with Sales Representative support
Contributes beyond self, sought out by others
Effectively balances demands from multiple stakeholders and short term and long term priorities
Develops and implements territory plans that drive the attainment of critical business objectives
License to Sell is required (Internal Process Certification)

Mgr, Inside Sales, NA GPO HC Resume Examples & Samples

Lead 14 - 15 sellers to exceed revenue and profitability goals by penetrating targeted customers and acquiring new customers leveraging the sales management process
Observe, assess and coach to the execution of the driver metrics, value proposition and medium customer offers
Demonstrate sales ability, sales process and maintain relationships with critical accounts
Coach – Quickly uncover seller strengths and gaps and appropriately coach to those respective areas. Coaches consistently to the Medium Customer sales process and value proposition. Ability to analyze territory and assist IS’s with successful plan to prioritize, penetrate and grow within respective territory
People Management – Maintain high performance standards, resolve day to day issues and ability to manage performance or behavioral issues. Can successfully implement the Inside Sales Management Process
Messaging – Understands key messages that need to be delivered to the team and ability to communicate those messages in a clear, concise and consistent manner. Ability to articulate Grainger’s strategic vision and how the Medium Customer team contributes to the long term success of Grainger
Minimum of 5 years sales experience in B2B solution-based selling environment focused on revenue attainment and goal orientation. Inside sales experience is desired
Demonstrated ability to perform in the moment coaching as well as formalized structured development
Experience in talent management and performance management
Financial acumen with history of ability to forecast, manage pipeline, recognize trends, proactively advancing concerns
Office environment with high team orientation and sales focus

Mgr Inside Sales Resume Examples & Samples

Execute on the Telesales strategy, including communicating goals, tracking performance, and striving to constantly improve outcomes
Partner with Peers, Marketing, L&D, Care, Ops - optimizing the cross-team relationships to drive outcomes
Support the execution of multi-year sales strategy in partnership with leadership team, including contributing to creation of short- and long-term strategic objectives
Grow incremental sales through management of sales incentives/contests and contingency levers
Managing day-to-day operations; # of calls handled, managing abandons, leverage defcon strategies
Provide continuous support, sales coaching and training that builds skill of all employees
Lead organization through change as required and help the team respond to change
Help remove barriers, acting as an escalation point when needed to help solve or triage
Own the plan for the team’s success and contribute to the organization’s Vision
Expert in leading Inbound Telesales Teams
Experienced people manager who has built high-performing teams and demonstrated ability to implement execution strategies to effectively manage, coach, & balance both team/individual goals
Ability to coach Sales Consultants, improving their conversations and increase outputs
Strong problem-solving and analytical orientation with the ability to innovate and analyze alternatives
Detail focused, executes with excellence, and owns the outcome
Clear communicator, outlining problems, targets, results and key insights
Demonstrated ability to excel within an environment of change, gets going with little or no direction
Team player Please review the provided qualifications based on the job profile for this position
Focus on the critical skills necessary for this role
Avoid inserting a laundry list· Be thoughtful about aptitude, capabilities and motivations in addition to core skills
Two years of sales management
Five years of consultative Telesales experience
Bachelor’s degree preferred (work related experience also considered)
QuickBooks knowledge and understanding
Small business software sales experience a plus
Organized, self-starter, high achiever, team contributor Imagine a career where your creative inspiration can fuel BIG innovation

Account Mgr, Inside Sales Resume Examples & Samples

Beginning to leverage cross-functional resources to achieve results/meet customer needs
Developing skills to lead individuals and team
May teach and coach others to improve performance including providing feedback and identifying development opportunities

Account Mgr, Inside Sales Resume Examples & Samples

Achieve targets by selling, up-selling and cross-selling our technology solutions using consultative selling techniques to create positive results for Dell EMC and our customers
Focus on solutions that significantly impact customer key business metrics, provide strategic insight to our customers and manage long and complex sales cycles
Maintain good business relationships with customers and understand their requirements
Solutions and product knowledge in Servers, Storage, Converged/Hyper-converged, and Networking
Time management skills to meet multiple demands in a complex and changing environment
Some exposure in to an outside sales environment

Mgr, Inside Sales Resume Examples & Samples

Manages a team responsible for the following: Placing outbound calls to existing customers within set of assigned accounts and managing an active pipeline to build relationships, determine needs for renewals, upsell, and cross sell opportunities
Recommends changes to policies and establishes procedures that affect immediate organization. Understands current business trends. Oversight of day-to-day operations of team and acts as an advisor to subordinates to meet schedules and/or resolve technical problems. Develops and administers schedules, performance requirements
Drive the development of superior sales and consistent high performance
Manages the implementation of technical and process improvement strategies to maximize performance
Maintains continuous communication with management to develop and agree upon written goals and objectives, training, performance management and career development plans
Responsible for call monitoring, feedback and coaching to agents, and communicating daily results
Required to train associates on sales techniques, products, time management and use of appropriate systems necessary to maximize department operations
Troubleshooting customer issues, handling escalated customer calls and daily team administrative functions
Complete individual performance evaluations on an annual basis, supported by ongoing feedback, objective setting, motivation and skills development
Ensures communication and consistency with regard to program updates, performance expectations, monitoring of call quality requirements, and coaching expectations
5+ years of B2B inside sales experience
2+ years of B2B inside sales management experience
2+ years software selling experience
Must be strong in sales training, coaching and personnel development
Must be able to integrate rapidly with an existing team
High-energy leader with the ability to energize sales staff to attain and exceed ambitious goals
Background in developing a successful sales and account management team is essential
Outstanding written and oral communication skills required
Must have proven ability to coach and provide feedback to drive results in a fast pace environment
Demonstrated ability to multi-task and implement change management
Able to proactively identify calling campaign trends and opportunities based on campaign results

Mgr, Inside Sales Resume Examples & Samples

Carries out managerial/supervisory responsibilities in accordance with the organization’s policies, procedures, and state, federal and local laws
Assists in monitoring and revising, strategies that will ensure the meeting of specific sales goals and revenue generation
Assists in monitoring sales performance, through the analysis of sales reports
Assists in scripting programs and outline, reviews and modifies supervisor metrics asbusiness needs evolve
Conducts regular meetings/reviews to ensure individual sales representatives’ performance is on target with set goals and standards
Confers and consults with department heads to plan future strategies
Develops incentive programs (i.e. PM's and contests to drive sales)
Facilitates and makes tough decisions to address performance issues and makes needed changes to improve the level of talent and quality of the sales team
Motivates the sales reps to achieve and increase sales
Participates in sales forecasting and planning
Provides a high level of representative support to ensure that there is a balance between the reps personal goals and the company's
Provides leadership, represents an interface between the sales representative and the company's internal support departments
Provides product or service information, handles customer complaints, and negotiates reasonable solutions to issues
Stays abreast of new products, services and other general information of interest to provide accurate communication to customers, sales reps, and various other departments
Utilizes Remedy for customer retention calls and internal marketing communication
Oversees, participates in and approves the interviewing, hiring and training of departmental employees. Conducts performance evaluations for direct reports and provides subordinate managers coaching and assistance in the areas of disciplinary action
Current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and other regulatory requirements
Business English usage, spelling, grammar and punctuation
Demonstrated capacity to keep abreast of new technology trends, association needs and possible applications to real world projects
Excellent employee development experience, with an emphasis on training, guiding, and mentoring sales representatives
Knowledge of selling techniques, sales aids and market facts to achieve effective results
Communicating clearly and concisely, both orally and in writing
Ability to read, write and understand documentation in English
Establish and maintaining cooperative working relationships with others
Providing excellent customer service with both internal and external customers
Supervising, coordinating, delegating assignments and reviewing the work of assigned department personnel
Ability to problem solve and addresses the needs of the sales representatives, supervisors and customers
Ability to resolve complaints and problems as they arise from customers and employees
Ability to articulate complex medical terms and transfer knowledge to others, (i.e. customers, healthcare professionals, and sales representatives)
Excellent verbal and written communication skills and presentation skills
Must have the ability to identify and define target markets by having a complete understanding of Remedy and other data tools
Proficient in Window based applications (Word, Excel, Access etc.)
The ability to participate in a team effort and collaborate with marketing, internal systems, and account managers to facilitate new programs and incentive offerings

Account Mgr, Inside Sales Resume Examples & Samples

Sells products and services, including Desktops, Laptops, Software, enterprise solutions and service contracts,
Responsible to drive inbound and outbound calls to focus on maintaining and expanding business relationships/market share with existing and new customers,
Functions as the primary insides sales demand generalist and provides support to the field sales leader with all sales internal resources, in both strategy and executions,
Focus on new account development and/or expanding existing accounts,
Work towards achievement of an overlay quota,
Interacts with the outside sales team,
Responds to customer inquiries,
3+ years of relevant experience in account sales (direct and channel accounts)
Knowledge of IT industry and hardware products

Account Mgr, Inside Sales Resume Examples & Samples

Understanding of improvement opportunities with individuals and within segment and developing skills to lead individuals and team
Relevant related experience with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience
LTS Certificated

Account Mgr, Inside Sales Resume Examples & Samples

Provides a “concierge”-level sales experience to DELL EMC’s global prospects and customer base
Leverages the broader DELL EMC ecosystem to ensure timely response and sales engagement
Manage Internet Enabled Sales opportunities – involves managing sales process and cycle, from lead qualification to booking and appropriately forecast your business
Responsible for providing high availability sales coverage to drive incremental pipeline for

Account Mgr, Inside Sales Resume Examples & Samples

Relevant experience in IT Sales
University diploma required
Advanced facilitation and communication skills - English Fluency is a plus

Mgr, Inside Sales Operations Resume Examples & Samples

Collaborate with Inside Sales leadership team to plan, prioritize, and execute initiatives
Fully own roadmap of Inside Sales-related projects
Recognize opportunities to improve roll out of programs and communication to Inside Sales teams
Collaborate with cross-functional stakeholders, including Finance, HR, Sales Planning, Coverage and Medium Customer Offer team regarding planning and execution of Inside Sales related needs and programs
Establish goals for roll-out of programs to Inside Sales and track progress against those goals
Identify program risks, develop mitigation and contingency plans, and communicate related information to stakeholders
Synthesize large amounts of information into regular updates that are easy to digest
Ensure standards of quality are met and programs are well thought through before reaching the “sales floor”; own deployment check-list
Act as central point of coordination and trafficking for communications to Inside Sales teams
Lead the monthly distribution of the Inside Sales Scorecard including proactively identify issues or opportunities, allowing the leadership team to react quickly
Ensures that projects meet business requirements, and that they are completed on time and within budget, with proper cross-functional involvement and risk management
Utilizes Grainger tools and processes to develop and manage project plans and task assignments for all team resources
Manages day-to-day operational aspects of a project and scope
Reviews deliverables prepared by team before passing to leadership
Leads monthly customer coverage move process, along with goal setting planning within Inside Sales
Responsible for program management of future inside sales expansions
Strong prioritization and organization abilities
Comfortable engaging various types of stakeholders in outcome-based conversations (e.g. tracking progress, assigning tasks, mitigating set-backs)
Able to lead organized, action-oriented meetings by efficiently using group time driving toward decisions, and communicating clearly
Able to break a complicated program into digestible parts
Comfortable with MS Office and other project management tools (e.g. MS Project, Visio)
Comfortable reading and understanding basic sales reporting
Thinks systemically, and has the ability to see details within the big picture
Ability to distill insights from data and propose relevant recommendations
Familiar with Salesforce.com
B2B sales or account management
Minimum education – bachelor’s degree
Minimum years relevant work experience - 5
Proven ability to drive sales results
Experience leading large complex projects requiring matrix people management
Experience writing and presenting business cases
Proven executive presentation and meeting facilitation skills

Mgr, Inside Sales Resume Examples & Samples

Supervises Sales Administrative Assistant
Solicits, responds to and negotiates with potential customers requiring group accommodations, meeting space and/or onsite catering; recommends additional services
Contacts partners and customers via telephone, email, mailings, faxes and meetings to communicate opportunities with the company
Negotiates contracts with customers; negotiates commission agreements with third-party agencies
Prepares proposals and contracts to advise prospective customers of space considerations, rates and availability of guest rooms, meeting space and banquet facilities; develops and quotes prices
Resolves issues related to service and operations
Performs outside sales activities to discuss business opportunities and entertain customers in local and assigned markets; participates in tradeshows and industry and customer events
Attends weekly sales departmental meetings and other scheduled meetings to support business operations (e.g., tentative review, lost business review, group pick up)
Conducts site tours with potential customers; visits guest rooms, meeting spaces and banquet facilities, as well as other property facilities
Collaborates with facilities, reservation and catering departments to ensure events exceed customers' expectations
Education and/or Experience: Four years of college-level courses with an emphasis on business and two years of experience in conference center or hotel sales; or equivalent combination of education and experience. Bachelor’s degree in hotel management, business administration, marketing or communications preferred
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates
Proficiency in Microsoft Office products, such as Word, Excel, Outlook; Delphi (or in-house sales system); Market Vision; Internet/Intranet. Ability to travel to support sales and business needs

Account Mgr, Inside Sales Resume Examples & Samples

Intermediate to advanced experience in ICT selling to end-user customers or distributors
Strong acquisition sales experience
Advanced experience of new account development

Account Mgr, Inside Sales Resume Examples & Samples

Expert level professional managing high complexity solutions incl. full knowledge of servers, networking, & storage, PC’s and packaged software
Sells a broad range of hardware products and services including enterprise level with an expert knowledge of Dell technology
Organizes internal/external resources in response to customer/partner needs coaching others in closing complex deals
Sells to a small number of medium to large sized customer/partner accounts in a specified territory
Exhibits a broad base knowledge of multiple or related industries as well as an acute business understanding
Develops account relationships with multiple decision makers including senior management levels with the largest of customers/partners accounts
Recognized as a thought leader developing business solutions
Analyzes and applies industry, market and organizational information to sales strategies and plans and understands customer’s organizational structure and key players and their relationship network to create maneuverability within the customer’s environment
Creates business plans and coordinates resources to align strategic objectives that expand value for both the customer and Dell
Develops, motivates and coordinates internal and external channels to optimize sales coverage and revenue production
Assesses the risk and profitability of potential sales opportunities to enable accurate resource allocation and business forecasting and combines technical and financial data to differentiate and position the value of Dell solutions to create competitive advantage
Simplifies, removes barriers to action and actively facilitates the decision making process for the customer