Senior Operations Analyst Resume Samples

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J Erdman

Junius

Erdman

317 Cody Road

Dallas

+1 (555) 863 1863

317 Cody Road

Dallas

Phone

p +1 (555) 863 1863

Experience Experience

San Francisco, CA

Senior Operations Analyst

San Francisco, CA

Smitham Group

San Francisco, CA

Senior Operations Analyst

Delivering top quality usage and analytics reporting to support compliance, one-time billing and account planning
Support Resource Planning in the development of tools for profiling, slotting, wave management, and resource planning
Membership. Assist in Member on-boarding, training on ICE systems, Trading Members changing Clearers and general user support
Takes a leadership role in mentoring and motivating staff building a strong cohesive team
Accomplish business objectives by identifying and solving customer concerns and processing problems
Respond to client inquiries in a timely, accurate manner by researching and advising, where necessary, content related licensing questions
Troubleshoot problems and issues within areas of responsibility particularly those involving technology management, processes, planning and training

Detroit, MI

GDC Senior Operations Analyst

Detroit, MI

Parker, Miller and Johnson

Detroit, MI

GDC Senior Operations Analyst

To create and deploy the internal management systems for the Operations and Resource management. To create the new reporting tools/system to be used for the GDC Internal operations and resource management keeping in view of the existing corporate tools/system
Responsible for the Resource Opportunity module. This will also include the suggestions/reports to the GDC Business partners on the current/future opportunities to ensure the presence of the GDC on the PS business
All GDC Fixed Fee P&L analysis will be the responsibility of the Operations analyst. This will include the collaboration of the solutions/Delivery managers for the specific projects
Responsible for all GDC system created Operations & Resource management reports. Strong reporting should be built for the management reviews which would be the basis for the management decisions
To come up with the new strategy of the GDC business engagement models. Providing suggestion/recommendations to the reporting manager, this will include T&M vs the Fixed fee model
To work with the GDC Operations and GMO team and prepare the GDC Blended rates model for the countries in PBA Home model
Should work with the Business Operation team/Resource Management team and advice the GDC Business partner on the efficiency of the team’s processes and areas for improvement

present

Phoenix, AZ

Gwim Senior Operations Analyst

Phoenix, AZ

Carter, Bailey and Olson

present

Phoenix, AZ

Gwim Senior Operations Analyst

present

Provide assistance with tools and calculators
Provide superior customer service to the branch office network (primary Financial Advisor) via incoming phone calls and email inquiries
Provide training to new team members, support ongoing cross training and manage the alignment of Mutual Fund family relationships to team members
Work with business partners and product development on any new initiative involving Trailing Commissions
Provide the resolution to the requestor and confirm the resolution resolves the reported issue in varying levels of technical terms
Processing non-market trade corrections, such as account number changes and commission adjustments
Provide point-of-call resolution

Education Education

Bachelor’s Degree in Demonstrated Professionalism

Clark Atlanta University

Bachelor’s Degree in Demonstrated Professionalism

Skills Skills

Proficiency with Microsoft suite including Excel, PowerPoint, Outlook
Experience using advanced formulas and pivot tables in Excel
Proficiency with querying databases through MS Access and/or SQL
Experience building reports in one or more Business Intelligence tools (e.g. Spotfire, Business Objects, Oracle Dashboards, Microstrategy)
Attention to detail
Comfort working in a collaborative team environment
Exhibits forward thinking and demonstrates initiative
Learns quickly and comprehensively
Experience with SQL
Knowledge of Wholesale Credit Products and Process

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15 Senior Operations Analyst resume templates

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Senior Operations Analyst Resume Examples & Samples

Supports the execution of the Exclusion Analysis of Outbound Transfers; knowledgeable in governance and scorecard reporting
Analyze process to identify opportunities for process improvement
Track, manage, and help remediate any issues involved in the transfers
Report/present to senior management on analysis status/issues for each outbound transfer
Organize/manage cross-LOB participation and communication
Build and maintain excellent relationships
Drive financial and control objectives of the business
Identify potential risk related activities and close gaps
Manage strategic initiatives related to the business
Manage, track, and own multiple initiatives and work streams through the transaction and re-engineering lifecycle
BS degree in business or related field
1-2 years of mortgage banking experience: specifically, default, loss mitigation, and servicing; or strategy
Exceptional project management and problem solving skills as well as verbal and written communication skills: Prioritizing issues, analyzing data and developing recommendations; Creating concise communication materials and presenting findings to senior management; Upward managing and escalation of risks and issues; Extremely detail and control oriented; Demonstrated ability to influence and gain senior management buy-in on key initiatives
Ability to multi-task and prioritize work; excellent time management skills
Good judgment and decision-making skills
Self motivated individual that demonstrates significant initiative
Excellent oral and written communication presentation skills
Ability multi task and drive projects to completion
Exceptional PC skills including Microsoft Word, Excel, Visio, and PowerPoint
Working knowledge of SQL, VBA, and internal systems (e.g. MSP)

Senior Operations Analyst Resume Examples & Samples

Acquire data through reporting teams, Business Intelligence Tools, and/or databases
Become knowledgeable about what type of data is available and how to access it
Development of Fulfillment Cycle Time metrics and Spotfire views
Assess alignment of existing metrics to target state metrics
Metric report automation and development in target state solution
Develop measurement system for reporting accuracy and risk controls
Proficiency with Microsoft suite including Excel, PowerPoint, Outlook
Experience using advanced formulas and pivot tables in Excel
Proficiency with querying databases through MS Access and/or SQL
Experience building reports in one or more Business Intelligence tools (e.g. Spotfire, Business Objects, Oracle Dashboards, Microstrategy)
Strong written and oral communication skills required
Strong organizational skills. Associate will be required to manage several tasks at once and work effectively as an individual and as part of a team
Comfort working in a collaborative team environment
Exhibits forward thinking and demonstrates initiative
Learns quickly and comprehensively
BS/BA degree required
Knowledge of Wholesale Credit Products and Process a plus
Spotfire experience desirable; must be able and willing to learn Spotfire otherwise

Senior Operations Analyst Resume Examples & Samples

Drive operational execution of core strategic objective for the Mortgage Bank--executing an effective end-to-end transfer for the entire book of business, which includes high volume of transactions within discreet timeframes, across diverse set of counterparties
Leads operational engagement and relationship with counterparty to define and execute requirements for successful transfer
Leads, manages and promotes an coordinated transfer operation across the Mortgage Bank and Investment Bank to ensure the servicing of the loans is uninterrupted during transfers; partner and collaborate with key areas across the Mortgage Bank to drive success, including Loss Mitigation, Default, Customer Experience
Work with our control partners to mitigate risks across our business, and ensure execution within all legal and regulatory parameters
Continue to build and re-engineer the loan transfer process to improve transfer controls, efficiency and increase customer satisfaction
Accomplish business objectives by identifying and solving customer concerns and processing problems
Interact directly with senior management and subject matter experts in capital markets, operations, technology, data management, and controls to define and implement optimal solutions to challenging problems
Improve efficiency and quality in the loan transfer process
Define and implement new controls that will pass internal and external audit review
Manage one or more projects concurrently
Establish governance, define scope, document requirements, maintain project plans, and lead discussions from project inception through completion
Provide status updates on milestones, risks, and issues to management and stakeholders
Provide support for ongoing, key process improvement projects and BAU activities
3 years of Operations / Project Management experience
Strong interpersonal skills, with the ability to communicate effectively and professionally with internal and external partners at all levels
Enjoys problem solving; ability to analyze issues, identify alternatives and drive solutions to completion
Ability to meet deadlines, work independently with strong organizational skills
Learns quickly in a changing environment
Flexibility to change role and/or responsibilities to fit the organizational needs
Data analysis experience a plus
Quality control related experience a plus
Mortgage Banking experience a plus

Senior Operations Analyst Resume Examples & Samples

Knowledge of Avaya PBX/ACD Operations
Involvement with Genesys Intelligent routing systems strongly desired
Required knowledge of Avaya CMS version 9.0 through 16.3
Experience with IEX-Total View or other WFM applications
Experience with Screen Pop & Soft Phone Tools
Strong troubleshooting skills analytical & technical for both local systems and from a WAN prospective
Understanding of Data & Voice networking
VOIP Networking Experience Highly valued but not required

Senior Operations Analyst Resume Examples & Samples

Supporting the BANA and MLPF&S trading desks in the optimization of collateral to triparty transactions
Providing daily collateral projections to the MLPFS Repo Funding desk
Monitor and process DTC collateral pledge and releases
Monitor reconciliation exceptions and correct issues as they arise
Report daily funding activity to MLPFS Treasury, Trading and SalesQualifications
College graduate - must possess four year degree
Detail oriented with a strong Excel background
Team player with good interpersonal skills and a drive to succeed
Ability to successfully meet new challenges under tight deadlines and work simultaneously on multiple priorities
Assertive, able to work with internal business partners, trading desks, etc
Industry experience in other trades support functions
Control and Procedure focused
Basic understanding of securities

Senior Operations Analyst Resume Examples & Samples

Knowledge of Genesys Advice Center technology
LSS Methodology
BSA/TSA Experience
Reporting & Analytics background
Process Mapping
ITIL Certificate

Senior Operations Analyst Resume Examples & Samples

Drive operational execution of core strategic objectives for the Mortgage Bank--executing an effective end-to-end transfer for the entire book of business, which includes high volume of transactions within discreet timeframes, across a diverse set of counterparties
Leads, manages and promotes a coordinated transfer operation across the Mortgage Bank and Investment Bank to ensure the servicing of the loans is uninterrupted during transfers; partner and collaborate with key areas across the Mortgage Bank to drive success, including Loss Mitigation, Default, and Customer Experience
2+ years of Operations / Project Management experience
Ability to meet deadlines; work independently with strong organizational skills

Senior Operations Analyst Resume Examples & Samples

Partner with Content Managers who will provide written materials for formatting, design and publishing of all materials for InfoSource
Format and/or convert information to HTML using free-form and defined templates
Incorporate standard functionality, search features, toggles, etc to all communication ensuring a positive end user experience
Ensure the publication of timely, accurate and functional content
Develop and implement enhancements to existing formatting and design to continually improve end user experience
Identify cross-team/procedural impacts and communicate as appropriate
Manage priorities and work loans to best serve both internal and external customers
Assume responsibility for all archival and other compliance related tasks
Partner with the Business and IT Support to develop and implement new technology
Degree in Visual Communication, Technology, Web Design or equivalent work experience required
Minimum of one year experience as a web content developer preferred
Proven ability to complete front end web design and back end development functionality with little to no direction
Mastery of Adobe products mainly: Dreamweaver and Photoshop
Strong HTML, CSS, JavaScript knowledge
Produce well commented, valid, easy to follow code
Proven ability to perform with ambiguous or changing direction
Demonstrated ability to learn processes and technology quickly
Team oriented attitude
Demonstrated ability to realign priorities, workload and schedule to meet the needs of the business

Senior Operations Analyst Resume Examples & Samples

Ability to edit procedures in both Microsoft Word and Adobe Dreamweaver
Complete work within a designated time frame by managing and prioritizing a queue of tasks and projects
Assist with maintaining team resources (Style Guide, Acronym List, etc.)
Proactively partner with business partners to ensure understanding of processes and develop educational sessions
Strive for Superior Results
Foster Productive Teamwork
Effectively Communicate with Others
Degree in Journalism, Communications, English, or equivalent work experience preferred
Prior project management experience preferred
Minimum of one year Chase Mortgage Banking work experience preferred
Superior project management skills
High degree of self-motivation with excellent attention to detail
Strong priority management, multi-tasking, and organizational skills
High energy level and sense of urgency
Strong negotiation and problem-solving skills
Ability to perform with ambiguous and/or changing direction/flexibility a must
Ability to learn processes and technology quickly
Superior customer-service skills
Team-oriented attitude
Mastery of MS Office products including Word, Excel, and PowerPoint
Dreamweaver, HTML, Snag-It knowledge preferred

Senior Operations Analyst Resume Examples & Samples

Degree in Journalism, Communications, English, or equivalent work experience required
Mastery of Microsoft Office products including Word, Excel, and PowerPoint
Ability to travel out of state on occasion

Gwim Senior Operations Analyst Resume Examples & Samples

Strong organizational skills is a must with the ability to multi task in a fast pace and results orientated environment
Handling multiple projects and daily tasks, adjust to a changing environment, adapt to new approaches that improve overall work efficiency and effectiveness
Problem Solving and Decision Making Skills: Thinking analytically, using good research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how and where to go to resolve problems
Initiative: Identify process improvements, demonstrate a “self-starter” behavior and a willingness to help others, and show potential to require minimal supervision
Ability to prioritize tasks
Strong work ethic and the ability to work independently and as part of a teamQualifications
1) Create Tables
2) Create queries
3) Create forms
4) Create reports
5) Understanding database relationships

Gwim Senior Operations Analyst Resume Examples & Samples

Service calls from WMCS service associates - through a dedicated service line
Service escalated supervisor calls
Maintaining a service level standard of 80% or better
Identifying problems that require Escalation Team support and those that can be resolved at point of call
Assist the Learning Center of Excellence in identifying and addressing training opportunities
Compile, track, trend and report Escalation Team metrics and analysis of client service and educational opportunities
Monitor and Process within a timely manner, e-mails and escalations sent to the team
Build customer/client driven environment- Models and reinforces Bank of America Spirit. Invests time

Senior Operations Analyst Resume Examples & Samples

Evaluating internal control deficiencies
Proposing remediation to management
Performing other projects for Sarbanes Oxley implementation as required
Assisting in managing the automated Sarbanes Oxley compliance tool
4+ years Big 4 experience
CPA / CISA / CIA
Experience with the health insurance industry

Gwim Senior Operations Analyst Resume Examples & Samples

Provide a high level of service, support, and responsiveness to internal business partners, branch office personnel, and communicate effectively with outside financial firms
Investigate transfer requests for the return of money or shares related to the transfer of assets
Monitor and resolve exposure and provide updates to the department for aging items
Ensure transfer requests are initiated accurately and in accordance with NSCC and FINRA rules and regulations
Responsible for making decisions on basic to complex operational problems or situations
Provide a high level of service, support and responsiveness to MLSN, ATS teams, and other internal areas
Participate in process improvement work groups
Develop strong working relationships with representatives from other financial institutions to improve the reclaim/reversal process and communicate effectively with outside financial firms

Senior Operations Analyst Resume Examples & Samples

Researching to identify cross-team/procedural impacts not previously provided
Building professional and customer service-oriented relationships with internal and external customers
Communicating appropriate solutions when constraints occur
Using time-management skills to process a high quantity of work with varying degrees of complexity
Managing priorities and identifying the logistics of scoping requirements to best serve our customers
Working with a diverse team with varying degrees of business experience and approaches to problem solving
Educating our end users about InfoSource and its benefits
Degree in Communication, Journalism, English or equivalent research/writer work experience required
Prior project management experience desired
Minimum of one year Chase Mortgage Banking work experience
Proficiency with Microsoft SharePoint, Excel and other Office products
Strong written and verbal communication skills a must
Proven ability to complete complicated research projects with little to no direction
Ability to work at a high-energy level and with a sense of urgency

Transaction Expense Senior Operations Analyst Resume Examples & Samples

Qualified Chartered Accountant, postgraduate MBA in Finance or equivalent
Required background in Finance
Required strong interpersonal skills with large team management experience
Self-motivating with good leadership skills
High level of enthusiasm and a good team player
Preferred offshore vendor management experience
Preferred experience in migration of processes/change management
Preferred investment banking operations background
Understanding of various systems like P2P, Flexcube, GMI, GPS, EGAINS, etc. would be a plus

Senior Operations Analyst Resume Examples & Samples

BS degree in Business & Information Technology, Risk Management, Computer Science, Mathematics or Statistics is preferred
3-5 years experience in financial services, mortgage banking is preferred
Prior Mortgage Default experience is highly desirable
Knowledge of the Recovery System and System administration is highly desirable
Strong Oracle, SQL or Toad programming required
Understanding of project life cycle, from analysis of specifications to formulating a project plan to deliver timely, efficient processes/results
High degree of IT literacy, e.g. views, tables, lookups, reporting packages, intermediate to advanced Excel, and Data Analysis skills preferred

Senior Operations Analyst Chase Mortgage Banking Resume Examples & Samples

Drive operational execution of core strategic objective for the Mortgage Bank--executing an effective end-to-end transfer for the entire book of business, which includes high volume of transactions within discreet timeframes, across diverse set of counterparties
Leads operational engagement and relationship with counterparty to define and execute requirements for successful transfer
Leads, manages and promotes an coordinated transfer operation across the Mortgage Bank and Investment Bank to ensure the servicing of the loans is uninterrupted during transfers; partner and collaborate with key areas across the Mortgage Bank to drive success, including Loss Mitigation, Default, Customer Experience
Work with our control partners to mitigate risks across our business, and ensure execution within all legal and regulatory parameters
Continue to build and re-engineer the loan transfer process to improve transfer controls, efficiency and increase customer satisfaction
Accomplish business objectives by identifying and solving customer concerns and processing problems
Improve efficiency and quality in the loan transfer process
Manage one or more projects concurrently
Establish governance, define scope, document requirements, maintain project plans, and lead discussions from project inception through completion
Provide status updates on milestones, risks, and issues to management and stakeholders
Bachelors degree
3+ years of Operations / Project Management experience
Enjoys problem solving; ability to analyze issues, identify alternatives and drive solutions to completion
Ability to meet deadlines, work independently with strong organizational skills
Strong Microsoft Excel, Word and PowerPoint skills
Learns quickly in a changing environment
Data analysis experience a plus
Quality control related experience a plus

Senior Operations Analyst Resume Examples & Samples

University degree, College Diploma or equivalent experience
Strong knowledge and understanding of the Wire Payment processing business products and services, processes and controls
Knowledge and understanding of project management tools and methodologies
Ability to work effectively with project team to ensure the project objectives are achieved
Ability to work with technology group to ensure production support issues are resolved
Good negotiation and communication skills
Strong writing and documentation skills
Strong multi-tasking skills covering a wide range of challenges, which are independent and distinct

Senior Operations Analyst Resume Examples & Samples

Adheres to and ensures the Intermediate Analyst and Analyst functions are being fully addressed to maintain a smooth operating environment avoiding service disruptions
Implements system recovery actions to restore service and eliminate/lessen business impacts as a result of a component (hardware, system, application, database, inter-application link) failure, often under high-pressured conditions
Confirms the team executes recovery actions as per documented procedures and completes the appropriate data capture for support, cross impact assessment, help desk notification, incident record generation and shift log details
Prepares and/or releases hardware, systems, software and network links to vendors and implementation support groups for scheduled change ensuring the smooth transition from a production to a maintenance ready environment avoiding service disruptions
Reconfigures hardware, systems, system software and applications as required to avoid service disruptions due to workloads, scheduled environmental changes or in the restoration of service situations
Coaches less senior staff in the performance of technical procedures
Completes technical reviews and makes recommendations for non-disruptive change implementations and production incident conditions to avoid service disruption situations
Verifies that technical documentation and procedures are understood and executed properly within the team
Provides technical input and recommendations to the Operations Shift Manager to expedite service restoration activities or to avoid similar incident reoccurrences by modifying processes
Coordinates problem and change activities and processes on the raised floor to ensure the immediate restoration of service or to ensure the smooth transition from a production to a maintenance ready environment
Contributes to BMO Financial Group’s overall business results by making recommendations that significantly improve operational efficiency and effectiveness
Possesses a university degree/college diploma in a related discipline, and/or equivalent work experience, and/or 5 to 7 years of Operations experience
Demonstrates solid technical knowledge of supported applications, networks and platforms, tools
Displays solid knowledge of raised floor automation processes
Displays solid knowledge of support organization and processes
Maintains sound understanding of processing strategies and service level agreements
Maintains a solid understanding of ITIL Processes
Hands-on experience with MVS Mainframe, JCL, Unix and offline batch processing
Possesses solid technical and problem identification skills
Displays great attention to technical detail
Demonstrates a sound technical aptitude with emphasis on analytical skills
Ability to coach and provide professional guidance to more junior team members, and to influence others
Maintains a solid understanding in terms of the complexities of the environment
Performs well under pressure

Mortgage Bank, Senior Operations Analyst Resume Examples & Samples

Perform monthly file audits
Meet with employees to discuss results and identify additional information not considered in the initial audit which may impact final audit score
Create monthly QC Management Report and participate in monthly management meetings to discuss results and look for operational efficiencies to improve audit results
Provide support to management, as needed or directed
1-3 years experience in Mortgage Operation environment, preferred
1-3 years experience in usage of Microsoft office applications, excel and word, preferred

Senior Operations Analyst Resume Examples & Samples

Bachelor's Degree in Accounting, Finance or Business, or equivalent experience
Data analysis experience/skill set to drive insights and inform recommendations, inclusive of data mining and reporting
Proficient in Microsoft Office suite of products, with emphasis on Excel
Fluent (speaking, reading, writing) in Japanese, Korean or Tai
Insight
SAP/eLedger and/or Oracle Ledger
Advanced Excel, Modeling, Data Manipulation
Access
Experience with Cash and GL Reconciliations (automated environment SAP/Oracle)

Senior Operations Analyst Mortgage Servicing Resume Examples & Samples

Mastery of Microsoft Office products including Word, Excel, and PowerPoint
Superior written and verbal communication skills
Superior project management skills
Strong priority management, multi-tasking, and organizational skills
Strong negotiation and problem-solving skills
Superior customer-service skills

Senior Operations Analyst Resume Examples & Samples

Assist with detailed operational and financial analysis
Prepare and deliver complex managerial reports on a daily, weekly and monthly basis
Create forecasting models and develop strategies for operational improvement
Work across multiple departments, providing technical expertise to executive management
Bachelors degree in finance, business, economics
Minimum 6-7 years of professional experience in related job functions
1-2 years of supervisory experience preferred
Advanced Excel skills (Modeling, Dashboards, Pivot Tables, VLookups and Functions)
Must have advanced data analysis skills and experience with Oracle, SQL or Hyperion

Associate, Senior Operations Analyst, GTO Resume Examples & Samples

Manage end to end process (Documentation, Treasury, Operations, GL reconciliations, Collateral, Tax Compliance and Client Service) in an International Leasing specific environment
Interface with Outside Counsel, Vendors, Equipment Management, Credit, Sales, Transaction Management Team, Finance and Audit
Review of lease and loan packages to assure all documents are complete and accurate prior to funding as well as assuring the bank has a priority lien in the equipment we are financing
Provide “In Country” expertise on deal structures, pricing, tax compliance, regulatory risk and accounting treatment
Review of lease and loan packages to assure all transactions have been accounted for correctly and in compliance with policies and procedures in all required locations and booking entities
Ensures proper communication and compliance of company and regulatory policies affecting areas are managed
Assists in projects, system conversions and other operational functions as needed

Senior Operations Analyst Resume Examples & Samples

Position will provide 24/7 On-Call Support for P&CT Rewards and Loyalty applications
Rewards and Loyalty Supplier Incident, Change and problem Management
P&CT Application Code Maintenance
Rewards and Loyalty Supplier Monitoring
Process Improvements and Development
Facilitation Skills (P)
Presentation Skills (P)
Risk Assessment & Quantification methodologies (P)
Knowledge of relevant technology (P)
Knowledge of IT Standards, Methodologies, SDLC, CMM, PMF and audit requirements (P)

Senior Operations Analyst Resume Examples & Samples

Monitor service metrics/ procedures and develop plans for continuous improvement
Provide project management for operational business improvements (tracks status, performance, project management, reporting)
Plan and facilitate project meetings and communications
Partner with vCA sales, marketing, operations, finance and IT operations support teams in support of operational improvements
Successful candidate will be a dynamic, creative, and self-driven with an outgoing personality. A natural planner with close attention to detail and a positive outlook. You should have high energy, passion for your work and achievements and Excel at everything you put your heart and mind to. Be willing to go above and beyond and support what’s best for the client
Excellent verbal and written communication skills with the ability to drive effective meetings and team participation / group decisions
Ability to work on multiple projects concurrently in a fast paced environment
Excellent understanding of services business models
7+ years of experience in a technical support / account management business
Expertise in advanced Excel / PowerPoint and related data manipulation is must
Exposure to LEAN methodology
Exposure to project management tools such as Microsoft Project
Project Management Professional Certification (PMP) or working experience managing infrastructure projects utilizing standard methodologies
Business Process Improvement experience (Six Sigma, Lean, etc.)

Senior Operations Analyst Resume Examples & Samples

A focus on the client experience
Good understanding of the business context of LW00 – EDI Translation Services: Familiarity with all interfacing applications (nature of their business, cut-off times, file layouts)
Namely: GRADS, NETPAY, EFT HOST, BDS, DA, SYMCOR (Payee Match), RBC Express (Positive Pay), BCRMS, Telephone Banking etc
This is the key to solving problems, making decisions and recommending solutions
Familiarity with OA eco-system: PSRF/PMT process, stakeholders, roles of partners (OA, TSA, SME, Product Mg, CMO groups), System Change Process
Sense of urgency and prioritization
Problem-solving skills, including basic knowledge of Computer Systems and RBC infrastructure
Familiarity with governing bodies such as the CPA
Interpersonal skills and determination to understand, lead & coordinate as the gatekeeper for all EDI matters (100%), a BSA (in the System Change Process), a SME (as required by different projects) and an IT Relationship Manager (dealing with BU)
Previous experience OA PL09

Senior Operations Analyst Resume Examples & Samples

To provide analytical and administrative support to 1832 Asset Management and Scotia Securities Inc. business lines, including the Scotia Funds Mutual Fund Manager, on day to day queries pertaining to specific tasks within the job description
Responsible for managing and updating various working documents and provide regular status updates to the Senior Manager of Operations, SSI
Attend and participate in meetings with internal and external service providers to ensure the needs of 1832 and SSI Operations are represented
Provide input and business knowledge to various groups and service providers within the Scotiabank Group
Act as a contact for the SSI and Scotia Funds business line support teams and respond to their queries/issues regarding client, system constraints and all other inquiries regarding the day to day processing capabilities of our investment systems
Retrieve, Analyze and filter high volume data files and provide proper direction and guidance to all stakeholders involved in assisting with the task at hand
Draft, document and review detailed branch communications that will ensure compliance and regulatory system constraints are being met when required. This also includes assisting with developing detailed requirements for high volume customer data fixes
Assist with workflow and procedures for pre and post system enhancement implementations to ensure that proper support is in place and policies and procedures are documented and effectively communicated to ensure smooth operation subsequent to project completion
Continually acquire and enhance knowledge of business strategies and policies, risk management practices and methodologies, product offerings, regulatory requirements, back office processes and rapidly changing technology to be able to provide effective business solutions and services to the end service providers
Excellent in Microsoft Word and Excel
Financial Services Industry experience – 3 - 5 years

Senior Operations Analyst Resume Examples & Samples

Internal User Support for Global Plus
Provide technical and analytical support for Global Plus to Investment Management, Trust Operations, branch support and national office teams
Communicate to the internal stakeholders as required related to general communications, status updates, problem resolution and procedure
Participate in the management of internal and external relationships including systems vendors, external/internal clients, regulatory bodies, and external/internal audit,
Support internal system installations, releases and upgrades with respect to system testing, development installation procedures, external installations and communication
Evaluate and recommend improvement opportunities to process and systems. Obtain buy-in from user groups to ensure deliveries are cost effective and escalate to appropriate channels as road blocks occur
Application Change Management
Assist with the co-ordination of operational and system initiatives, including the value added review, analysis and prioritization of change and enhancement requests received from LOBs and vendors including T&O
Co-ordinate the intake process and prioritize processes for various systems. Work with users on the requests, in a triage capacity, by defining and clarifying requests and coordinating with the operations and technology team to ensure the change request is properly scheduled and tracked including updates to the Intake tracker for small enhancements
Participate in stakeholder status meeting. Communicate status, outstanding requests, ongoing changes. Issue minutes and follow up on outstanding items to resolution
Project Support
Participate in projects and initiatives as a working member and subject matter expert. Lead meetings to determine priorities and complete cost benefit reviews as required
Participate in establishing business cases for technology development and assist with project decision making
Participate in requirements review and provide consultative guidance for the success of initiatives
Participate in UAT as required including creation of UAT scenarios
In depth knowledge of Global Plus (SunGard) application
In depth knowledge of investment, trust and banking products and services (Previous experience (10+ years) in an equivalent or related position)
Experience in client relationship management
Experience in systems and release implementations
Strong working knowledge of Investment and Trust operations
Experience in troubleshooting and problem resolution
Experience in client support management
Strong Leadership and people management skills
Independent with strong negotiation skills
Attention to detail and risk inherent in the trust and investment management business
Ability to identify problems and come up with solutions

Senior Operations Analyst Resume Examples & Samples

Bachelor's degree or 6 years of analytic experience
Minimum 2+ years utilizing statistical techniques such as modeling, A/B testing and segmentation
MS Access expertise
Think strategically and ability to identify business opportunities
Ability to perform ad-hoc analysis, glean and form business insights under aggressive timelines
Ability to synthesize/ analyze diverse information, develop and recommend strategies

Grandbridge Senior Operations Analyst Resume Examples & Samples

Review and approve custodial escrow bank accounts prepared by operations analysts. Ensure all reconciling items are cleared in a timely manner
Assist with the Treasury administration of the fee pipeline, which is used to support financial reporting and commission disbursements. Review fee pipeline reports and general ledger reconciliation to ensure all monthly transactions have been appropriately recorded
Serve as primary Treasury contact for Dealshelp application, assisting production personnel with administrative requests and working with Information Technology on system issues
Prepare and maintain master and individual commission schedules. Coordinate commission request process. Prepare monthly commission and discretionary incentive accrual
Analyze monthly expenses charged to the Grandbridge corporate cost centers and prepare schedules to allocate costs to the appropriate centers
Manage the In-Review and On-Base processes to ensure all required loan documents have been received or scanned
Review filings for office license renewals
Support Treasury Operations Manager in month-end activities and various ad hoc projects
Assist operations analysts as needed with employee requests and issues
Serve as a backup for wire request process
Assist with annual audit as needed
Bachelor's degree in accounting or finance or equivalent education and related training
Three years of relevant work experience
Strong analytical skills and problem-solving ability
Ability to work independently to meet deadlines
Ability to work in both a team and individual environment

Senior Operations Analyst Resume Examples & Samples

Requires Degree in Journalism, Communications, English, or equivalent work experience in technical writing or related communications field
Requires mastery of Microsoft Office products including Word, Excel, and PowerPoint
Prefer knowledge of Dreamweaver, HTML or Snag-It
Requires superior written and verbal communication skills
Requires superior project management skills

Senior Operations Analyst Resume Examples & Samples

Contribute to identify, standardize and implement process and project improvements across the Global Production Operations (GPO) teams, working as part of or leading cross-functional teams and processes, contributing to the continuous performance and efficiency improvements via project and process management tools
Analyze metrics, KPIs, performance and production and operations data, lead and facilitate cross-functional meetings related to data analysis
Steer and align Management Information Systems (MIS) improvement activities with required measurement criteria for Production Operations goals and objectives
Work collaboratively with cross-functional teams to prioritize reporting activities to maximize efficiency and avoid redundancy of data compilation
Lead definition, development and maintenance of scorecards, dashboards and management systems
Facilitate monitoring and controlling production efficiency and raise action items as appropriate to ensure optimum performance

Senior Operations Analyst Resume Examples & Samples

Work with insurance carrier partners in managing 3rd party administrator claims
Monitor and manage Claims Examiner audit parameters and payment authority
Monitor company production accuracy and compliance through Service Level Agreements
Use data analysis to monitor and control quality and drive productivity initiatives
Have 3 yrs or more experience in audit & quality assurance
Have excellent skills in following areas: organization, communication, process improvement, critical thinking, data analysis
Be self-motivated, organized, detailed, diligent, and methodical
Be proficient with MS Office products; in addition, Visio, Project, SharePoint and PowerPoint are a plus
Health insurance industry experience a plus

Gwim Senior Operations Analyst Resume Examples & Samples

Reviewing cases in Falcon Case Manager to identify suspicious Visa transaction activity
Navigating client account information through ATTACHMATE Extra Sessions
Communicating with branch offices and clients regarding suspicious Visa card activity through email and phone conversations
Analyze and communicate fraud patterns
Handle inbound calls related to Merchant Bank inquires, Lost/Stolen requests, and general inquiries
Displays problem-solving, analytical & organizational skills
Thinks strategically and willingly participates in projects and other opportunities
1-3 years prior Fraud experience

Senior Operations Analyst Resume Examples & Samples

Education and Experience: * ● Bachelor Degree in Business, Information Systems or Analytical field preferred ● 4+ years Business Analysis and/or Market Analysis experience ● Cross-functional project management experience ● Extensive experience working with spreadsheets, relational databases, and word processing software (Excel, Access, Oracle, Crystal)
25% Training and Quality
Update program requirement documents for each process performed by the Colorado Regional Office. Thoroughly review each contract and business rules to ensure quality compliance
Establish procedures to ensure quality standards are being met for program requirement; implement benchmarking and measurement tools to track progress
Monitor progress against project schedules to ensure timely completion of project activities in accordance with client requirements
Develop and present training for employees and external stakeholders. Develop validation methods to measure effectiveness of training provided
Report progress on effectiveness of training and quality initiatives and training to leadership and key stakeholders
35% Contract and Program Fulfillment Management
Prepare monthly, quarterly and annual reports for clientele
Analyze contractual requirements for process improvements and effectively test and implement process improvements
Oversee project updates and new programs with the client to include: scope creation, budget, timeline, training, development , implementation as well as maintenance
Collaborate with the Operations and Program Managers to ensure all client requirements are met. Work with various departments to ensure contractual obligations are met, clientele are well- informed and last minute items are proactively handled
20% Pearson Credential Manager
Ensure all system functions are working to the satisfaction of our client and front end users
Address systems issues in an urgent, calm and professional manner
Work with PCM development and data teams to ensure front end user interfacing systems are implemented properly and fully-functional
Effectively disseminate information to all stakeholders in a timely and professional manner
20% Leadership
Provide support as interim manager for Operations Manager to in-office staff and clientele
Complete reports and projects in a timely manner with a high level of accuracy
Provide input regarding system/program improvements and updates
Seek creative solutions to problems and present in a professional manner to all parties
Display pride, passion, accountability and professionalism at all times
All other items as required by the business unit or clientele

Senior Operations Analyst Incident & Knowledge Management Resume Examples & Samples

Participate in peer review of submitted Knowledge Articles
Approves Knowledge Articles for assigned area
Assists in establishing and improving the processes
Ensures targets (by group) are reached for the quality and the quantity of knowledge
Advocates Knowledge Management use and contributions within the group
Reports on performance metrics
Works with the Knowledge Manager and other Knowledge Champions to review and audit/self-assess the process and its techniques and methods
Assists in providing guidance and input into the Knowledge Management strategy
Bachelor’s degree in Computer Science, IT, MIS, Math or related field; or equivalent work experience
5+ years of experience in a technology operations organization
5+ years of experience pulling and analyzing data in support of a technology operations organization
Demonstrated ability to clearly and persuasively communicate ideas, issues and recommendations
Strong analytical ability with proven proficiency in synthesizing data into meaningful and digestible data points and actions

Senior Operations Analyst Resume Examples & Samples

MediaPulse system support, including providing user support, partnering with the vendor to resolve system bugs, developing enhancements, and evaluating upgrades
RunDMC system support, including designing and implementing new operational processes and system enabled workflows, and troubleshooting issues
Management of the billing ISO process to ensure that processes are documented and billing metrics remain above target
Reporting the “value” that DDSS provides by providing services at rates lower than market or by performing services for free
Management of the DDSS customer rate card to validate that rates are market competitive and recoup all variable costs
Support for various ad hoc operational projects, such as asset preparation for collection projects, support of component asset requests or servicing issue requests, etc
Able to handle and appropriately prioritize multiple concurrent projects
Strong data analytics and modeling skills
Outstanding communication skills (written and oral)
Ability to multi-task and deploy resources efficiently
Demonstrates ability to quickly grasp and apply new concepts and processes
Advanced proficiency with Excel strongly preferred
Thrives on solving problems big & small
TV/Film/Digital entertainment industry experience
4-6 years of experience
Bachelor’s degree in Finance, Economics, or Accounting

It-senior Operations Analyst Resume Examples & Samples

Operational support of Third Party Hosting provider, and liaison between hosting provider and internal partners
Ensure the resolution of production issues and operational support statuses that impact infrastructure, applications, and services that support the ecommerce platform
Manage, Log, and track production issues and see them through to resolution
Communicate effectively with e-Commerce development teams, business partners, and IT partners to prioritize, mitigate, resolve and report
Leverage hands-on experience to triage and escalate issues to third level support as appropriate
Deliver regular site performance reports daily, weekly and monthly
Maintain quality service by establishing and enforcing organizational trends and identifying areas for improvement
Maintain quality service by establishing and enforcing organizational standards
Willing to work flexible hours, as needed, to hit project deadlines or address production issues
Maintain operational documentation and knowledge base to streamline incident resolution
Bachelor’s Degree in Computer Science, Information Systems, Engineering or related field; or equivalent work experience
At least 5 + years Operational management of 3rd Party Infrastructure hosting providers
At least 5 + years hands-on experience in infrastructure implementations and support including coordination with software development, quality assurance, and other infrastructure related teams
Knowledge of the ecommerce business model (i.e. Fulfillment/Shipping Needs, Customer Service, User Experience, promotions, planning, etc.)
Ability to interact effectively with internal business teams, at different levels of the organization
Strong organizational, project management, time management, communication, process orientation and problem solving skills with multiple clients/vendors/projects
Experience with crisis management and escalations
Experience in analysis and documentation of functional requirements for infrastructure and/or application related projects
Ability to work effectively individually and in a team environment

Senior Operations Analyst Resume Examples & Samples

Assist the UBS APAC Network Team in Technical reviews and deployments in accordance with accepted process, procedures and standards
Manage vendors, outsourcers, managed serviced providers
Handle regulatory and compliance requirements regarding Networks
Be the point of contact for VOICE governance in APAC – including voice recording, trader voice, IPT, etc
Work in the APAC Networks team that will be responsible for monitoring and proactively managing the data and voice traffic flowing across domestic and global networks twenty-four hours a day, seven days a week
Assist in the definition of network evolution and strategy, architecture and standards
Self-managing and detailed planning of high profile and complex designs
Creation and management of network service support documents and run books
Provide detailed documentation (design implementation plans/diagrams "as built" and issue analysis definition and documentation)
Oversee network implementation and administration
Establish network operations standards and processes, and train staff
Incident and problem management - Issue analysis, troubleshooting and resolution, root cause analysis, logging and trending
Risk Management – identify and assess network risks, work with internal teams on network risk mitigation
Logging and trending of issue root cause and resolution
Configuration creation and implementation overview
Creating and executing a governance framework for Voice products and technologies

Senior Operations Analyst Resume Examples & Samples

Assist in the management of all procedures and controls within the Operations team
Train/mentor junior analysts
Subject Matter expert on operational functions for the firm
Perform advanced research and queries related to the any of the core processes within the team (cash processing, trade settlements and account opening)
Bachelor’s degree with a focus on Accounting, Finance, Economics, or Business
5+ years of Investment Operations and/or Accounting experience

Senior Operations Analyst Resume Examples & Samples

Serve as the main point of contact and as an SME for multiple CSS tools supporting internal users and their clients. Tools include both packaged and in house developed applications
Work in conjunction with management and IT partners to help facilitate and manage the resolution of application issues and the tracking/implementation of change requests
Work closely with business partners within CSS and the broader global Visa organization to identify enhancements or process improvements to embed within the critical business tools
Identify opportunities to enhance tools to enable higher operating efficiencies, improved usability, and increased user adoption
Identify opportunities and implement solutions to streamline and improve existing production support processes
Communicate with management on a daily basis to gather needs, present results/recommendations, follow up, provide status, etc
Participate in project requirements gathering/definition, design reviews, user acceptance testing and implementation of new services, major enhancements and maintenance releases
Perform application health checks and overviews with senior management to help facilitate status and critical communications across the tools
Compile, review, analyze and distribute data for both standard and ad-hoc reports
Support application training and work with end users to identify training needs for critical tools
Manage client notifications on service changes and outages
Provide mentoring/support to team members
Bachelor degree and 5+ years of experience in financial services, operations and project management, business analysis, application support and/or customer service
Project management, time management, verbal and written communication skills a must
Visa experience or in-depth knowledge of the payment solutions industry is highly preferred
Team player with high level of drive and initiative and the ability to work in a matrix reporting environment
Excellent research and analytical skills including the ability to assign critical activities to the appropriate groups as well as self-diagnose problems
Strong communication skills with the ability to communicate across all levels and to handle difficult situations
Able to set priorities and manage expectations, and work both as part of a team and independently
Able to multitask with effective time management, organization, and planning skills
Desired candidate will be highly proficient in business tools such as or similar to: Siebel, Micro Strategy, Savion, Service Cloud, Microsoft Project, Visio, etc
Highly proficient in MS Word, PowerPoint, Visio and Access with a preference for advanced Excel knowledge and skills
Prior Visa experience is a plus
Job Location: Singapore

Latam Custody, Senior Operations Analyst Resume Examples & Samples

Change management, system improvements and implementation
Systems/software testing, process reengineering and project coordination
Remains cognizant of the point of origination of risks and takes action to make team members aware of risk or to make non-threatening
Where appropriate, builds and maintains relationships with front office clients to provide a point of contact for time critical, complex or regulated tasks
Works effectively within own team, providing support and guidance to colleagues to create and foster an environment of continuous improvement
Excellent communication skills, fluent in English and Spanish (written/verbal) as appropriate (required)
Experience & knowledge of Broadridge – ADP and Fed wire system processing
Ability to work in virtual teams and in a matrix organization

Senior Operations Analyst Resume Examples & Samples

Coordination and execution of the change process on a daily basis, providing both process and client support
Serves as a Subject Matter Expert representing PAT Change Management team on cross-functional initiatives and special projects
Manage/Run various PAT Change Management related meetings
Provide guidance on resolving environmental issues relating to project testing and performance testing
Assist in defining process objectives, analyzes effectiveness of process and efficiency of procedures striving for continual process improvement within IT organization
Updates and presents key performance metrics for the IT Change Management process as well as adhoc requests for the various business units and support teams
Mentor/Coach IT employees on Change & Configuration Management best practices
Review submitted Change requests for completeness, integrity and compliancy with process requirements
Evaluate risk and impact associated with submitted Changes
Facilitation of collision mitigation and conflict resolution activities
Facilitation of the Change Post Implementation Review (CPIR) process to document and track plans to improve change success
Operational and relational integration with other IT processes and teams (Incident, Problem, Configuration)
College Degree or equivalent experience (Computer Science Preferable)
5+ years’ of experience working in a large and dynamic Enterprise Operations environment
Strong understanding of IT Service Management as it relates Change, Incident, and Problem Management. With a strong working knowledge of IT Change Management methods and procedures
Strong leadership skills and assertiveness, balanced with diplomacy, to guide and influence stakeholders to ensure process compliance
Strong work ethics with focus on continuous service and process improvement, and a personal commitment to the success of the organization’s goals and objectives
Excellent verbal and written communication skills to both technical and non-technical audiences
Strong Understanding of the inter-relationship and dependencies of all technologies employed in a hybrid environment (shared and dedicated) that includes mainframes and distributed systems as well as the TD cloud
Manage the TD PAT environment by evaluating various application deployments, as well as performance and capacity (e.g. load/peak/soak/tuning/negative/failover) testing requests
Proven ability to work well both independently and collaboratively as a member of a team
Self-motivated, self-directed with strong organizational and time-management skills
Strong process knowledge and systems thinking
Strong facilitation skills to co-ordinate efforts of other team members
ITIL Foundations certified (ITIL v3, is an asset)
Proficient with MS Office Suite of products (Outlook, Word, Excel, PowerPoint, and Visio (asset)

Client Onboarding, Senior Operations Analyst Resume Examples & Samples

Perform new client adoptions and periodic reviews for clients by
Confirming KYC data requirements,
Collecting relevant KYC information,
Undertaking research via internal and external sources,
Gathering and analysing KYC documentation in accordance with regulatory and DB AML policy requirements
Undertake KYC due diligence reviews in a timely manner, as per DB policies
Work effectively with key stakeholders using strong influencing skills to ensure the mutually satisfactory resolution of key issues and that the respective responsibilities are understood, agreed, and escalated where required
Implement any required change in static data and resolution of any matters arising from the review
Familiarity with AML/KYC regulations and industry guidelines (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFID, US PATRIOT Act, US Bank Secrecy Act, US Foreign Corrupt Practices Act (FCPA) and UK Bribery Act)
Understanding of Control, Compliance/AML and Investigation functions in the banking industry
Strong reading, comprehension and critical reasoning skills
Attention to detail, strong analytical and problem solving skills
Effective communication skills at all levels and across all internal and external stakeholders groups
Ability to recognise issues and troubleshoot appropriately
Ability to translate and apply policies into routine processes
Open minded, - able to share information, transfer knowledge and expertise to fellow team members
Excellent team player, - able to work collaboratively in a team and a matrix organisation towards achieving collective goals
Fluent in both written and verbal English (additional languages are an advantage)

Senior Operations Analyst Resume Examples & Samples

Proficient in Microsoft Office Suite- word, excel, Powerpoint, Visio
Strong Communication skills-written and verbal
Self-starter, proactive
Experience with Operations Risk Management (ORM) database
Strong Organizational Skills/results oriented
Strong risk/business acumen

Senior Operations Analyst Resume Examples & Samples

Attention to detail/strong proof reading skills
Microsoft product knowledge-intermediate
Financial services industry background
Retail Banking

Senior Operations Analyst Resume Examples & Samples

Previous Experience including Accounts Payable and General Ledger
Technical Skills - Knowledge of Microsoft Products (Word and Excel)
Analytical Abilities- Systematic application of a combination of inductive and deductive reasoning to examine information, interpret results and arrive at well-founded logical conclusions
Highly organized and attention to detail and focus on quality
Bachelor's Degree in Accounting (Finance or Business Preferred) or equivalent work experience
Fluent in one of these three languages preferred: Korean, Mandarin or Japanese
Oracle
Ariba
Cash Pro
HP Quality Center

Senior Operations Analyst Resume Examples & Samples

Coordinate with legal the timely review of all contracts and trade confirmations associated with trading and origination activity, including all long-form contracts, E-confirm, ISDA and EEI agreements for all commodities
Accurate and timely reconciliation and invoicing for all commodity transactions, including ISO, RTO, Commodity Exchange and specialized fuels settlements
Develop an understanding of, and actively participate in, the development of hedging strategies, portfolio management, market valuations, risk analysis and report preparation for required management reporting
Daily trade, generation, inventory and load scheduling verification and position settlement with trading counterparties, including discrepancy tracking and resolution, to ensure accurate Profit & Loss analysis and reporting of Commercial financial performance
Maintain documentation providing evidence of performing required monthly activities for monthly close and annual audit compliance activities
Validate and reconcile all energy commodity transaction data for regional owned and contracted units used in the accurate external reporting to government agencies, ISO, and Power Marketing Groups
Accounts Payable and Accounts Receivable forecasting, cash reconciliation and exception reporting

Senior Operations Analyst Resume Examples & Samples

Pro-actively partner with Cargill’s global businesses to provide day-to-day trading support, education, insight and advise on exchange listed futures, options and OTC derivatives. Two important aspects of this include managing trading related risk issues & risk mitigation and applying best practice daily procedures and trading controls
Lead projects related to trading with Cargill project teams. This includes acting as the business lead to ensure business requirements are effectively discussed, defined and documented to a high standard and constructively challenging the project teams and Cargill businesses to ensure the ultimate business benefits are achieved
Effectively manage and work with service providers such as clearing brokers, executing brokers, exchanges and trading technology vendors, including monitoring customer service and trading support
Build effective ongoing support and monitoring processes for voice and electronic trading across Cargill and with our service providers that allow for continuous improvement (business continuity, disaster recovery, enhancements, upgrades, changes, new systems and processes) and track progress (issues, resolution times, root causes, mitigation steps) through metrics and service levels
This position may be required to supervise people in the form of direct reports or when leading projects. This requires the role to engage, motivate and development teams to achieve high performance
University degree (or equivalent qualification) or substantial practical experience
Practical experience within voice and electronic trading futures, options and OTC derivatives trading environments, including trading technology and trading support
Proven experience in exchange listed futures, options and OTC cleared derivatives and other relevant financial instruments, with an emphasis on commodities
Exceptional ability to apply trading expertise in identifying and addressing trading risks and critical technology issues with solid decision making and follow through on best practice procedures and controls
Proven track record as senior business lead in the application of business, operations, technology and process expertise to define, document, lead and deliver key derivatives trading projects that bring about effective change
Practical experience and understanding of working in a regulated derivatives environment with compliance teams and applying regulatory requirements to trading platforms and infrastructure
Good experience in leading, motivating and managing teams with high engagement, development and growth of team members and positive overall team results
Clear ability to understand and analyze trading and clearing rules and requirements to make effective timely decisions and escalations with strong detail orientation and accuracy
Skilled in managing service providers, including monitoring and tracking support and customer service
Ability to understand and design trading technology and system requirements and work with IT teams
Demonstrates sound judgement, logic and decision making
Ability to effectively liaise under pressure across internal and external traders and trading support teams
Strong organisational skills, multi-tasking and project planning skills with the ability to effectively communicate at all levels of the company to deliver goals
Personality and gravitas to build strong and collaborative internal and external business relationships and push back as a strong business partner where necessary
Willingness to travel (Global travel may be required up to 15%)

Senior Operations Analyst Resume Examples & Samples

Document and manage DSCSA product labeling review and audit work instructions
Assist the Secure Supply Chain team in managing engagement, data collection, documentation, and issue resolution with 400+ pharmaceutical manufacturing partners
Support the serialized product phase in across 400+ manufacturers and 30+ internal distribution centers centers including technical support and analyses of serialized labels and providing feedback and support to manufacturer partners
Assist in documenting Secure Supply Chain processes and work instructions to enable compliance
Implement any process improvement opportunities either internally or externally with our pharmaceutical trading partners
Where applicable, support serialization implementation and testing
Additional responsibilities as determined by the SSC program or team
Bachelor’s degree in Business Administration, Information Technologies, Pharmacology, or related field
3-5 Years of operations, or supply chain, experience, preferably in the pharmaceutical industry
Experience development and managing operational metrics
Experience developing and improving business process
Excellent oral and presentation skills, ability to work at all levels in the business internally and externally
Proficiency in Microsoft Word, PowerPoint and Excel
Ability to work with internal and external technical and business teams
Experience in Microsoft Word, PowerPoint and Excel
Experience with Drug Serialization or Drug Supply Chain Security Act
Experience with MS Access and/or data analytics
Experience in pharmaceutical manufacturing or distribution
Experience working in or with Pharmaceutical Manufacturing or Products
Working knowledge of barcode standards and applications in pharmaceutical products preferred

Senior Operations Analyst Resume Examples & Samples

System support for effective utilization; training and documentation of tools and processes
Managing and implementing ad-hoc procurement initiatives
Collaboration with other teams to proactively identify process improvement opportunities
Customer Support for internal and external customers within all parts of the business
Prioritizes and organizes own work to meet deadlines
Ability to work with less structured information and more complex issues at times
Bachelor’s degree or equivalent education
1+ years of professional experience in a corporate setting
1+ years of Operations, Program Management or Project Management experience
Intermediate or greater proficiency with MS Office: PowerPoint, Excel and Word
Good general knowledge of underlying procurement and AP / expense business processes
Intermediate or greater proficiency Visio
Ability to work independently; self-starter

Senior Operations Analyst Resume Examples & Samples

Pro-actively partner with Cargill’s global businesses to provide day-to-day clearing operations support, education, insight and advise on exchange listed futures, options and OTC cleared derivatives. Two important aspects of this include managing clearing related risk issues and applying best practice daily procedures and controls
Lead projects related to clearing, settlement and operations with Cargill project teams. This includes acting as the business lead to ensure business requirements are effectively discussed, defined and documented to a high standard and constructively challenging the project teams and Cargill businesses to ensure the ultimate business benefits are achieved
Effectively manage and work with service providers such as clearing brokers, executing brokers, exchanges and clearing vendors, including monitoring customer service and operations support
Build effective ongoing operational support and monitoring processes for clearing activities across Cargill and with our service providers that allow for continuous improvement (enhancements, upgrades, changes, new systems and processes) and track progress (issues, resolution times, root causes, mitigation steps) through metrics and service levels
This position may be required to supervise people either as direct reports or when leading projects. This requires the role to engage, motivate and development teams to achieve high performance
Exceptional ability to apply operational expertise in identifying and addressing financial and operational risks with solid decision making and follow through on best practice procedures and controls
Proven track record as senior business lead in the application of business, operations, technology and process expertise to define, document, lead and deliver key derivatives clearing projects that bring about effective change
Practical experience and understanding of working in a regulated derivatives environment with compliance teams
Ability to understand and design clearing technology and system requirements and work with IT teams

Senior Operations Analyst Resume Examples & Samples

Responsible for working with the investment options offered within government, healthcare and 401(k) markets
Conduct data collection of mutual funds, variable annuities, and non-retails investment vehicles
Support marketing area on issues regarding these funds
Validate investment option information and produce accurate monthly reports
Obtain and organize performance information for over plan investment options on a monthly basis
Conduct error resolution, research and provide investment data to the proposal team, as requested by team members
Bachelors degree in Finance, Computer Science or Mathematics field of study
Two years in Financial Services with emphasis in mutual funds/variable annuities
Demonstrated ability to display data and information correctly on the web site, participant statements, and on various systems
Solid MS Office skills, specifically with MS Excel and MS Word
Proven ability to work in a fast-paced, professional environment

Senior Operations Analyst Resume Examples & Samples

Subject matter expertise in DOD operational and mission planning; including the application of the Unified Joint Task List (UJTL); Joint Mission Essential Tasks (JMET); Mission Essential Tasks (MET); and Defense Readiness Reporting System (DRRS) in support of military requirements
Subject matter expertise in DON operational and mission planning; including the application of Navy Mission Essential Task List (NMETL) and Defense Readiness Reporting System - Navy (DRRS-N) in support of U.S. Navy military requirements
Broad knowledge of the systems supporting air and missile defense force management systems; and ability to retrieve data for studies; projects and reports
Subject matter expertise in qualitative and quantitative methods for assessment and improvement plans and procedures in relation to war-fighting readiness; capabilities; and capacities
Subject matter expertise in Program Objective Memorandum (POM) and Program Review (PR); methodology; policies; processes and procedures
Subject matter expertise in U.S. Navy C4I systems applicable to two or more of the following: Navy shipboard Combat Systems; Tactical Data Links; Computer Networks; or shipboard communications (Line of Sight & Beyond Line of Sight) equipment
Able to demonstrate expertise in U.S. Navy surface ship and strike group AMD and C4I operations; training and tactics development; to include both air warfare/air defense and ballistic missile defense. 2. Able to demonstrate expertise in using the Microsoft Office suite of applications (Access; Power Point; Excel; Project and Word). 3. Able to demonstrate effective communication and presentation skills. 4. Top Secret clearance with SCI eligibility

Senior Operations Analyst Resume Examples & Samples

Support all phases for the Operational development and implementation of the Affordable Care Act (ACA)Support the development and implementation of the Health Insurance Exchange (HIX) system to support ACA implementation
Author business requirements for eligibility systems development
Member notice development in all eligibility systems
Participate in Business/IT JADs teaming with IT colleagues in HIX system developments, enhancements and expansions
Review documents defining business and functional requirement specifications for HIX development
User Acceptance testing (UAT) for implementation of additional HIX development
Troubleshoot and resolve difficult HIX systems issues, identify resolutions to systems shortfalls and define needed systems enhancements
Conduct research required to ensure proper interpretation of federal and state regulations. Ensure the timely implementation of new and updated policies and procedures for Field Operations and Central Office staff to ensure consistent and appropriate application
Provide policy guidance and materials for the development of training to EOHHS staff
Draft changes to member policies and regulations, prepare written documentation of member policy and procedures
Interpret policy and procedure for staff in MassHealth Field Operations and Central Office to ensure consistent and accurate statewide implementation/application
Collaborate with and support the I-MEC concept of statewide standardization of practices, policies and workflows in use across all of MassHealth eligibility operations
Partner in identifying and implementing efficiencies to MassHealth Eligibility Operations workflows, protocols and procedures
Serve as a vital component toward Excellence in Operations and customer service for members and providers
Extensive and in-depth knowledge of MassHealth policies, programs and procedures and the ability to integrate this knowledge with new and existing IT systems
Bachelor’s with a major in business administration, business management, public administration or other relevant areas
Familiarity with a number of complex, technical issues, systems and programs affecting Medicaid and its services to members
The ability to manage and sustain multiple and complex relationships and ensure that lines of communication are open
The ability to work under significant time pressures to meet unanticipated demands
The ability to work effectively with teams, share information and work collaboratively to solve problems and make decisions
Experience designing and implementing data collection processes

Senior Operations Analyst Resume Examples & Samples

Proactively provides leadership, ideas, and critical feedback—as well as being open to such constructive dialogue—as part of constantly improving The Lab @ DC and its collective work output
Ensures that work product adheres to methodological and open science best practices
Note that work samples will be requested, and applicants might also be tested as part of the interview process
Advance expertise in management research and best practices
Creativity in developing and proposing solutions to complex organizational challenges
Advance expertise in identifying, developing, and using project management strategies and tools
Proficiency in managing a research project budget
Advance expertise developing and deploying performance measures that empower accurate, timely project completion
Proficiency in the rationale for, and how to implement, open science best practices
Ability to author papers and reports, as demonstrated by a publication record in peer-reviewed journals, official reports, manuals, or similar outlets
Strong interpersonal skills, including the ability to develop and manage relationships with a diverse range of agency and university partnerships

Senior Operations Analyst Resume Examples & Samples

Work with Operations teams to analyze and address improvement opportunities in subjects such as assembly line & warehouse productivity, operations planning, inventory placement & optimization within the operation, and cost reduction
Monitor all supply chain costs and report the information to appropriate teams to facilitate effective management of all supply chain operations costs
Develop and issue daily, monthly, quarterly, and annual Operations KPIs at the departmental and senior management levels
Prepare monthly, quarterly, and annual Operations performance review presentations for senior management, as well as analysis of results
Issue daily Resource Planning reports and look for opportunities to enhance the reporting
Support Resource Planning in the development of tools for profiling, slotting, wave management, and resource planning
Monitor systems for inconsistencies and report issues to appropriate areas for resolution
Participate in special “ad hoc” supply chain analysis projects and special projects
Identify relevant risks and contingency plans for the operations
Work in the field with other supply chain members to identify opportunities for improvement

Senior Operations Analyst Resume Examples & Samples

Pro-actively partner with Cargill Enterprises, Groups and Functions to provide day-to-day trading support, education, insight and advise on exchange listed futures, options and OTC derivatives. Two important aspects of this include managing trading related risk issues & risk mitigation and applying best practice daily procedures and trading controls
Lead projects related to trading with Cargill project teams, Enterprises, Groups and Functions. This includes acting as the business lead to ensure business requirements are effectively discussed, defined and documented to a high standard and constructively challenging the project teams and Cargill businesses to ensure the ultimate business benefits are achieved
Keep up-to-date with new products, trading applications, services, industry changes and trends and continuously address impacts and opportunities for Cargill. Make recommendations and implement changes based on Cargill’s strategic requirements
At times this position may be required to supervise people in the form of direct reports or when leading projects. This requires the role to engage, motivate and development teams to achieve high performance
Provide general analysis and support such record keeping, reporting and analysis
Bachelor's Degree or equivalent practical experience (Business, Mathematics or Accounting related subject)
10 years+ experience in exchange listed futures, options and OTC cleared derivatives and other relevant financial instruments, with an emphasis on commodities
10 years+ strong operational knowledge of the end to end trade-flows and trade life cycles of exchange listed futures, options and over-the-counter cleared derivatives from trading to clearing and all post trade activities
5 years+ practical experience within voice and electronic trading futures, options and OTC derivatives trading environments, including trading technology and trading support
Exceptional ability to apply trading expertise in identifying and addressing trading risks and critical technology issues with solid decision making under pressure and follow through on best practice procedures and controls
Ability to apply industry concepts and principles to problems of increasing complexity
Applies experience and knowledge broadly to day to day trading support and projects and to the team to achieve overall objectives
Good application of derivatives industry technology, systems, processes and data
Experience and knowledge of new regulatory impacts on derivatives, including Dodd Frank, EMIR, MiFID II
Working knowledge of the end-to-end transactional flows and life cycles of physical commodities from trading to contracting to settlement and all post trade activities

Senior Operations Analyst Resume Examples & Samples

15 % Pro-actively partner with Cargill Enterprises, Groups and Functions to provide day-to-day clearing operations support, education, insight and advise on exchange listed futures, options and OTC cleared derivatives. Two important aspects of this include managing clearing related risk issues and applying best practice daily procedures and controls
15 % Effectively manage and work with service providers such as clearing brokers, executing brokers, exchanges and clearing vendors, including monitoring customer service and operations support
20 % Lead projects related to clearing, settlement and operations with Cargill project teams, Enterprises, Groups and Functions. This includes acting as the business lead to ensure business requirements are effectively discussed, defined and documented to a high standard and constructively challenging the project teams and Cargill businesses to ensure the ultimate business benefits are achieved
15 % Build effective ongoing operational support and monitoring processes for clearing activities across Cargill and with our service providers that allow for continuous improvement (enhancements, upgrades, changes, new systems and processes) and track progress (issues, resolution times, root causes, mitigation steps) through metrics and service levels
5 % Keep up-to-date with new products, services, industry changes and trends and continuously address impacts and opportunities for Cargill. Make recommendations and implement changes based on Cargill’s strategic requirements
15 % At times this position may be required to supervise people in the form of direct reports or when leading projects. This requires the role to engage, motivate and development teams to achieve high performance
15% Provide general analysis and support such record keeping, reporting and analysis. Support the team in system support and analysis. Work as part of an effective global team contributing when the need arises
Bachelor's (or equivalent qualification) or substantial practical experience
Experience in leading, motivating and managing teams with high engagement, development and growth of team members and positive overall team results
Demonstrates sound judgment, logic and decision making
Strong organizational skills, multi-tasking and project planning skills with the ability to effectively communicate at all levels of the company to deliver goals
Ability to build strong and collaborative internal and external business relationships and push back as a strong business partner where necessary
Ability to travel (Global travel may be required up to 15%)

Senior Operations Analyst Resume Examples & Samples

Partner with budget and operational managers providing awareness into monthly results and variances or supporting business decisions with thoughtful analysis of proposals. Provide monthly analysis to include insightful data on performance of the laboratory activities against established standards
Work with partners to ensure financial information needs and company key business objectives are being met. Work with the process engineering and operational staff to identify and evaluate cost saving opportunities within production
Support month end close activities providing analysis to ensure accurate results are presented
Prepare periodic plans and forecasts ensuring that objectives and deadlines for data delivery are met
Work with Supply Chain and Laboratory Operations management to build the systems to enable accurate tracking of costs and activities. The goal is to fully understand the costs at each stage in our processes including materials, labor and overhead, rework costs and process efficiency
Work with leadership to develop internal management and board presentations. Prepare month end close reporting book
Prior to the development of systems manually prepare accounting entries and develop reporting to ensure accurate reporting of such costs
Develop standardized unit costs for each process and product line
Set annual cost standards and support inventory management activities
Help drive spending discipline and compliance with financial controls
Have an excellent understanding of the tools and techniques used to manage large amounts of data including the skills to build spreadsheets using advanced Excel features
Support the external audit teams with insight into key business trends and variances
Support Ad-hoc projects as needed

Senior Operations Analyst Resume Examples & Samples

Graduate, with a degree (B.A. / B.Sc. / B.Com)
Ability to communicate and work with a wide range of groups, including Technology, Product Management, Accounting, CS, and Senior Management
Ability to carry out complex analyses, synthesize data and provide policy & process improvements, business strategy recommendations based on data to deliver qualitative and quantitative analyses to support decision making across the organization
Proficiency in Excel, database applications and other analysis tools
B.A./B.S. in Business, Finance or Operations
3-5 years of Operation experience
Engineering graduate, with a B.E. / B.Tech degree
Knowledge of SQL is desirable
Experience and ability to use Excel, Data Ware House
Experience in a Retail or e-Commerce environment is desirable
Must be comfortable working in cross-functional teams, where immediate constituencies include the Finance community, marketing business managers, Customer Service, as well as Retail product line managers
Superior attention to detail and ability to successfully manage multiple competing priorities simultaneously

Gwim Senior Operations Analyst Resume Examples & Samples

Experience with CARDA applications Preferable
Strong communication skills (verbal and written)
Ability to build and maintain strong internal/external relationships and influence as necessary
Some weekend / after-hours work due to testing and releases
Prior GWIM Experience
Prior Project Management Experience
SharePoint Knowledge
Effective Problem Solving Skills
College Bachelor’s Degree
Existing knowledge of CARDA Platform a plus
Project Management Experience (gathering / documenting requirements and business process flows, data analysis)
3 – 5 hours of investing in you completed

Senior Operations Analyst Resume Examples & Samples

Self-starter with strong initiative
Excellent organization and time management skill
Eagerness to participate in change-oriented endeavors
Willingness to vary job responsibilities as required to meet the needs of our business partners
Proficient in Excel, PowerPoint, and SharePoint

Senior Operations Analyst Resume Examples & Samples

Ownership of Kronos WFM tool, processes and procedures
Validates Forecasting and Labor Standards Methodology and seeks out ways to continuously improve processes and technology
Prepares weekly and month data visualization dashboards and supports the development of key employee metrics and standardized reports
Helps to define Workforce success metrics for each new system or process andestablishes a plan to track, monitor, and measure the success of those metrics
Performs basic system configuration for ongoing WFM roll-out to new stores
Responds to scheduling questions from the field and stakeholders
Assists with regression testing for WFM releases and upgrades
Recommends scheduling best practices and system enhancements based on trends and field feedback
Delivers ad hoc reporting and analysis to stakeholders to address business needs
Integrates other workforce data (e.g., turnover) to tell a more holistic story and drive action

Senior Operations Analyst Resume Examples & Samples

Analyze and record transactions for CoCode 1524 activity for accurate revenue recognition
Analyze pricing changes and update system to ensure accurate accounting
Review and request master data updates as needed to support transactional processing
Analyze and post recurring entries
Coordinating and completing adjustments as needed during the period
Prepare and review volume and revenue reporting
Reconcile and analyze shipments to ensure transactions are recorded accurately and account balances are accurately stated. Research/resolve any issues identified
Understand and communicate system upgrades/ new implementation effects on close processes. Support system work through process improvement using the OE methodology
Identify and resolve outstanding financial issues or inquiries with appropriate HQ functions, field management, and/or global finance management
Prepare accounting entries to properly record business and financial transactions in Company financial systems; Prepare closing entries to ensure financial records are properly stated
Establish, maintain, and promote internal controls (e.g., adherence to Chart of Authority, separation of duties, etc.) to safeguard the Company's assets
Review methodology, inputs, and compliance with policies and procedures to ensure accuracy of reporting and data integrity for area of responsibility
Applicants with strong SAP, Excel and process improvement experience is desirable
Prefer candidates with general accounting and reporting experience

Senior Operations Analyst Resume Examples & Samples

Conduct detailed analysis/assessment and provide recommendations to the JCT Leadership Team with data, forms, schedules, and reports
Support the data requirements collection, analysis and interpretation of the JCS Exercise Line of Accounting. This includes aggregation and analysis of Component and TSOC requirements and coordination with J-Code personnel to validate planned/programmed levels of SOF engagement in Global Exercises
Support day-to-day analysis, tracking, planning, data gathering & integration and preparation of exercise management and summary reports. These include Program Budget Requests, Program Execution Requests, and Budget Summary tabulation reports
Develop information papers and reports summarizing component and TSOC exercise engagement, resources utilization, and satisfied/unsatisfied requirements to support Office Program Operations
Process, track, organize, and reconcile requests; and develop, package, process, and track new training and or exercise requirements
Coordinate with counterparts at the SOF Components and Theater Special Operations Commands to understand, categorize, and summarize SOF training and related requirements to the Government to support Government's appropriate decision-making processes
Collect data, conduct analysis and data management of collective training and exercise measurements of effectiveness and measurements of performance and readiness
Coordinate and work with SOF Components and TSOCs to align requirements to appropriate sources of funding from the Combatant Commander Exercise Engagement /Training Transformation (CE2T2) and Joint National Training Capabilities (JNTC) Programs
Must be familiar with existing policies, authorities, and concepts, laws and regulations for a Joint Command Service
Be able to conduct analysis and develop proponent supporting plans with detailed knowledge of the process through which programs are developed, transmitted, presented to OSD
Extensive experience and knowledge of the program objectives and management of HQ USSOCOM; knowledge of missions, functions, goals, objectives, and work processes pertinent to HQ USSOCOM/FMD
Ability to apply operations analysis research techniques to assist in the decision making process
Exceptional ability to communicate effectively, both orally and in writing, to justify, defend, present and/or advice on actions at FMD organizations, Sub-Combatant Command, Joint Service, DoD, and interagency levels required
Ability to interpret and deconflict guidance from multiple sources; transforming it into clear, consider and easily understood guidance
Must have experience with automated tolls used for Program Management
Knowledge and experience in the USSOCOM Strategic Planning Process is desired
Maintain a working knowledge of JFTR/JTR to ensure compliance
Must attain and maintain a full working experience and subject matter expertise (to include advisory) with Air Force finance systems such as Commanders Resource Information System (CRIS), the Automated Business Support System (ABSS), and Defense Transaction Interface Module Systems (DTIMS), Defense Enterprise Accounting and Management System (DEAMS)

Senior Operations Analyst Resume Examples & Samples

Bachelor's degree, or equivalent, in finance or business preferred, plus 4+ years' work experience in investment/mutual fund operations or related field preferred
MBA, CFA or CIMA a plus
Good working knowledge of financial services / investment products and services required
Strong analytical, interpersonal and communication skills required
Must be detailed oriented. Must have solid problem solving, planning, time management and decision making skills
Must have the ability to build and maintain strong working relationships, exercise flexibility when dealing with people and effectively communicate with internal and external contacts at all levels
Proficiency with Word, Excel and PowerPoint required

Senior Operations Analyst Resume Examples & Samples

Perform Joint Staff-level coordination and conduct detailed technical analysis related to developing Joint Fires requirements
Function as part of a small teamin a time-compressed environment
Leadership experience in ground maneuver forces
Combat experience in CENTCOM AOR a plus
High level staff experience (such as Combatant Command, Major Command, Joint Staff)
Knowledge of JS BOLD QUEST Joint & Multinational Capability Assessment
Knowledge of ISR integration, Mission Partner Environment, and associated aspects of network design requirements
Knowledge of Live/Virtual/Constructive exercise planning, coordination, and integration
Highly skilled using MS Office tools

Senior Operations Analyst Resume Examples & Samples

Deliver reporting that measures cost efficiency, service and revenue performance
Accountable for supporting site operations, forecasts and budgets
Identify areas of opportunity to that lead to efficiencies and process improvements
Reports issues, problems, status and successes to Management
Submits regular status reports in a timely manner
Provides root cause variance explanations and highlights opportunities and risks
Professionally and effectively interact with all levels of management across operational functions, including senior executive
Financially quantify operational efficiencies and opportunities
Create reports and automate them in order to be retrievable
To be able to provide solutions to Ops, creating tool to give visibility on certain identify topics
Maintain Centers performance information updated
Identify, recommend and implement (if necessary) upgrades or new reports
Assist management providing statistical information they may require
Monitoring and reporting performance by day, week and month and reporting concerns and trends to NCAC Managers
Detecting trends, issues for consideration and articulate potential solutions
Compares and review historical and current data to detect trends and business performance indicators to help senior and middle management make adequate decisions
Other tasks and projects as assigned

Gwim Senior Operations Analyst Resume Examples & Samples

Client focused, self-directed, team oriented
Excellent communication across all line of businesses and audiences
Experience with Microsoft Office Products (Word, Excel, Outlook)
Solve problems and makes decisions, adept to client service, flexible and adaptable
Detail oriented, uses policies and procedures accurately
Strong skills in delegating, prioritizing and time management are a must
Organizational skills are a must
The candidate must be adept to client service, is flexible and adaptable, is detail oriented and uses policies and procedures accurately
High Level of knowledge in Managed Products
3-5 hours of recent Investing in You classes is required

Senior Operations Analyst Resume Examples & Samples

Work with user groups to provide training, resolve questions, assess user needs, and recommend changes
Validate that the solution (people, process) meets the business objective
Develop, maintain, ensure adherence to corporate standards, policies and procedures
6-8 years of experience as a business analyst, extensive knowledge of applications within domain area, and the development process
Experience and involvement with SharePoint including use of SharePoint Designer and other tools for use of workflow, electronic / digital signatures, site collection management, site administration and enhanced communication
Experience using various business analysis techniques in requirements gathering and validation
Demonstrated analytical, collaboration and influencing skills
Demonstrated ability to communicate effectively verbally and in writing
Proven ability to effectively develop and maintain relationships at all levels of the business
Quality tools training and/or quality tools usage
Experience with automation and rollout of workflow and content management solutions
Financial services and/or banking experience

Senior Operations Analyst Resume Examples & Samples

Ensure successful integration of solutions, daily operations and expansion of the data platform
Define data management functions to support both short term and long term goals
Partner with IT to bring in analytics and automation of processes
Document, maintain and control the processes that ensure data accuracy and integrity across systems
Diagnose the root cause of issues with intra-day valuation in trading systems
Partner with our Robotics team to identify opportunities for operational effectiveness

Senior Operations Analyst Resume Examples & Samples

JIRA Experience is a “MUST”
Highly analytical (Superb with Excel)
Problem solver/process driven (good communication skills)
Organized (time-management, pro-active)
Able to work in fast-changing environment (Needs to be flexible)
Manage day to day digital supply chain workflow and requirements for digital products, content, offers, subscriptions, and bundles/packages
Drive onboarding of providers onto IPTV platform
Define operational requirements for tools, systems, and processes for your areas
Develop templates, specifications, and guidelines for day to day business process
Meet metrics for measuring performance and quality, including adherence to deadlines
Work on projects related to current and future products and services
Work on schedule and cost/resource requirements
Use operational procedures and protocol for incidents and escalations in production
A Bachelor's degree or equivalent experience
Two or more years of relevant experience
Experience in supply chain, project management, business operations, or service operations in a digital distribution environment
Experience driving business process improvements
Knowledge of, experience in, and passion for the entertainment industry
Extensive knowledge and experience with MS Suite software, especially Excel
Preferred Educational Requirement: Bachelor’s Degree in CS or equivalent work experience
Deep knowledge and expertise in digital supply chain
Experience with digital media production, workflow, tools, and content operations
Extremely organized with attention to detail
Natural problem solver and process oriented with demonstrated desire for driving continuous improvement
Excellent verbal and written communication across a broad range of situations including technical and informal scenarios
Experience working on projects and with resources virtually
Functional Accountability: Provides technical and/or analytical support to solve a wide range of complex issues/problems. Periodically makes recommendations that aid in the successful completion of projects within a product or functional area; works with limited supervision; typically reports to Supervisor (Band 7) or on occasion Manager (Band 6)
Individual Contributor Role: Applies some advanced technical or analytical skills to the position or specialization. Identifies key issues and patterns from partial or conflicting data. May adapt procedures, processes, tools, equipment and techniques to accomplish the requirements of the position. May assist in the preparation of detailed costs analysis and justification for technical application changes
Decision Making Authority: Receives supervision and occasional guidance on achieving objectives relative to a specific program task, project or initiative. At times, may work independently with limited supervision. Work Complexity: Provides project or technical support in the development, analysis and maintenance of systems, software, processes, products or equipment. Assignments may involve more difficult issues; therefore uses experience, expertise and skills to solve problems that are more difficult but infrequent
Knowledge and Skills: Requires a range of skills within a technical or professional discipline including familiarity with principles, theories, concepts and technologies to work on generally complex operational or technical activities and an applied knowledge of established procedures, policies and practices

Task Manager / Senior Operations Analyst Resume Examples & Samples

Serves as task manager/senior analyst providing test design and operations analysis support services to the QRT Test Director and government provided subject matter expert (SME) for the research, development, testing, analysis, validation, publication, and integration of the AVRFSV TTP and related assignments as part of a team of military, government civilian, and contract analysts
Works closely with the Operations Research Systems Analyst ORSA, Test Planner, and Operations Analysts that will serve as researchers and TTP developers to develop test procedures in accordance with DOTE test methods as outlined by the JTE handbook and specific SOW requirements
Responsible for the implementation of products for the military customer that addresses the project's objectives, test concepts, and the end state methodology for institutionalizing the test products
Offers risk reduction strategies, and risk mitigation plans, and fully document existing processes, project enhancements, and test results
Responsible for all of the test deliverables for the project, normally TTP, training tools, and other DOTMLPF solutions
Provides management and leadership related to the execution of the test and works proactively with the QRT Test Director and SME to define key issues for TTP dev elopment, test design, analysis, re porting, and implementation
Test and Evaluation experience and skills
Prior experience working on previous Joint Test and Evaluation projects as a Task Lead, Task Manager, or Deputy Task Manager
Operations Research and Systems Analysis degree or accredited Service ORSA course
Prior experience with RF threat testing and Modeling and Simulation (M&S)

Senior Operations Analyst Resume Examples & Samples

Produce effective quantitative analysis that demonstrates the use of critical thinking and innovation
Identify and analyze trends or customer insights and suggest solutions for the business through exploratory or discovery data mining
Understand, develop and work with complex analytical problems and theories
Create hypothesis, inspect all facets of analyses and validate the details behind the numbers and/or processes involved
Work under pressure to meet tight deadlines and react to multiple changes in priorities
Work independently with little supervision while keeping management and relevant teams informed and ask for help as needed
Partner with business leaders to identify opportunities of process improvement
Define project objectives and assemble project teams with management oversight
Superior analysis, research, critical thinking and problem-solving skills
Proficient understanding of SQL, or statistical packages such as SAS, SPSS or R
Experience facilitating information and requirement gathering sessions with senior level management
Experience in development of methodologies, life cycles, and best practices
Ability to work independently and manage multiple tasks across multiple projects
Must be detailed oriented
Ability to communicate ideas in both technical and nontechnical ways at various levels within the company

Senior Operations Analyst Resume Examples & Samples

Five plus years of power generation experience
Quantitative thinker with a strong technical background in plant equipment operations and maintenance
Strong background in project finance analysis
Communicator – very strong written and verbal communication skills are required. This will be demonstrated across large and small groups of peers or superiors. Will be interfacing, training, and coaching plant personnel and senior leadership on analysis, reporting and recommendations
Will have the ability to work cross-functionally in a large organization
Skilled multi-tasker – will be highly organized and able to prioritize deadlines in work-intensive environments
Handles pressure – will remain focused and calm in the face of distractions and changing priorities and will have the ability to influence others to do the same
Financial Acumen - will have the ability to quickly conceptualize; assimilate data; and perform analysis to make decisions and take appropriate action around complex problems

Senior Operations Analyst Resume Examples & Samples

Ideally you will hold a degree in Mathematical or Science subject
You will need to have significant experience of performing analysis within the defense sector
Have previous experience of performing the majority of the tasks in the job description in a recent position

Senior Operations Analyst Resume Examples & Samples

Working on cross-functional teams to identify and analyze key strategic initiatives to facilitate new opportunities toward corporate objectives
Drive the analysis, prioritization, and implementation of cross-functional strategic initiatives with other product owners and business owners. Lead the vacation rental brand’s operational review processes through the creation and management of daily, weekly, and monthly reporting of business operations against stated goals
Conduct competitive analysis’ to support growth opportunities in target markets
Conduct geospatial analysis to support large portfolio acquisitions
Support monthly and quarterly assessments and forecasts of organization’s financial performance against budget, financial and operational goals
Actively grow the abilities and skill of the department members through formal training programs, mentorship and hands-on learning (manuals/tools/videos)
Support senior members of the Vacation Rentals Operations team & work with Choice’s Information Technology (IT) group to implement enhancements to the Vacation Rentals Central Reservation System (CRS) and define new functionality supporting full integration of Vacation Rentals to Choice core systems
Support the development of the Choice Vacation Rentals technology platform and analyze opportunities to expand and integrate with 3rd party systems
Preferably have experience in Vacation Rentals operations, business analysis and the ability to apply that knowledge to enhance the growth of the Vacation Rentals initiative
Have knowledge of the hospitality/travel industry and experience working with Smith Travel Research Data
Preferably have strong knowledge of Databases - Business Objects, Peoplesoft, CRM/Salesforce, Agile Scrum, etc. and a general awareness of Choice brands’ relative strengths/weaknesses compared to competitor brands. Experience with relational databases, SQL and big data are a strong plus
Strong technical proficiency with proven experience in performance analytics. Previous working knowledge of MS Excel, PowerPoint, Word, ArcGIS, Web Analytics and Tableau is strongly preferred
Strategic: Ability to evaluate and identify opportunities from a strategic perspective (big picture). Requires an ability to communicate effectively and serve as a liaison between the Sales team and various corporate functions
Strong project management skills and track record with ability to multi-task, self-directed, and interact effectively with stakeholders of various disciplines and levels. Demonstrated ability to build organization alignment and influence organizational changes. Ability to leverage data and create a foundation of data supported decision making
Problem-Solving: Excellent problem-solving, analytical and quantitative skills, and experience in analytical modeling that lead to identifying opportunities and building business cases for success
Multitasking: Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities
Characteristics: Quickly adapt to short deadlines, high quality analysis, detail oriented, effective communication skills, trust and confidence, creative, collaborative, maintaining relationships with key stakeholders
Performance: Must be a nimble and independent thinker and be able to deal in ambiguity. Must have the ability to help deliver insights using creativity and pragmatism with a focus on entrepreneurial execution
Values: Must be able to uphold Choice’s Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect

Senior Operations Analyst Resume Examples & Samples

Excellent communications skills (written / verbal) at all organizational levels
Good MS Office skills including Access, Excel and MS PowerPoint
Self-motivated to learn new tasks
Experience in leadership/team leader tasks
Adaptive to change

Senior Operations Analyst Resume Examples & Samples

Assist J34-RM in executing the responsibilities listed in USSOCOM Directive 525-33, Appendix A, for the Command’s DCIP OPR
Provide staff support to execute the USSOCOM DCIP Implementation Plan
Respond to tasking in DOD Manual 3020.45 Vol. 5, DCIP Execution Timeline
Develop, maintain, and coordinate USSOCOM CIP policy and procedures
Review external DCIP policy and procedures
Facilitate the sharing of CIP information and data between USSOCOM and the DOD components
Participate in DCIP community conferences, seminars, and working groups
Assist with the coordination and conduct of higher headquarters program reviews of USSOCOM subordinate commands in conjunction with AT/FP program assessments
Facilitate execution of the DOD Critical Asset Identification Process across USSOCOM
Coordinate and integrate CIP risk assessment activities (Threat, Vulnerability, Criticality) for USSOCOM Task Critical Assets
Conduct risk response planning for USSOCOM Task Critical Assets
Provide DCIP expertise to the USSOCOM Inspector General for visits to the Theater Special Operations Commands and Service Component Headquarters
Train USSOCOM personnel in CIP processes and procedures
Provide event coordination and support for J34-sponsored DCIP conferences, seminars, and training

Senior Operations Analyst Resume Examples & Samples

Analyzes business needs, documents requirements and translates needs into functional, nonfunctional and /or technical specifications
Analyzes and extracts data from the Enterprise Data Warehouse (EDW) to report to internal and external customers
Serves as a key resource to both IT and business units by providing data/analytical support, mentoring, guidance and technical expertise
Designs, develops, tests, documents and maintains database queries for ad hoc reporting used in complex conceptual analyses
Develops systematic reporting processes and procedures to ensure timely delivery of weekly, monthly, quarterly, annual and ad hoc reporting to management
Develop network adequacy reports, credentialing reports, roster reporting, and all other adhoc provider reports needed
Delivers requirements, performs analysis, and evaluates downstream business, systems, process and/or organizational impacts
Plans and assists with oversight of testing processes and activities including defect identification and resolution
Advises the appropriate people on the implications of existing IT systems that can be applied to a problem. Identifies risks and issues, and seeks approval on complex matters
Provides subject matter expert, reporting support and operational support to internal business partners
Conducts focus group interviews, research initiatives and identifies best practices approaches
Synthesizes data, develops recommendations and reviews findings with business leadership
To ensure compliancy of 835’s, assist with mapping claim EOP reason codes to CAQH CORE compliant Claim Adjustment Reason Codes (CARC’s) and Remittance Advice Remark Codes (RARC’s)
1+ year related experience with X12 claims transactions sets 837, 835, 999, 277
3+ years related experience in operations reporting and analytic capacity
Proficient in SQL, Oracle, SSRS, ODBC, MS Access and MS Excel and/or equivalent data capture/reporting tools
Managed Care experience
Beginning to intermediate proficiency using SQL Server Management Studio
Ability to work with minimal guidance
Excellent analytical and problem solving capabilities with special attention to accuracy and detail
Experience in maintaining motivation to accomplish goals under stringent timelines
Ability to interact one on one and consult with all levels of executive management
Good analytical, logical and organization skills

Senior Operations Analyst Resume Examples & Samples

Lead sub-regional analysis of customer issues escalated by PM, TCS, or other stakeholders
Lead sub-regional CDF activities including analysis, development of operational perspectives, coordination of execution activities, issue tracking, and reporting to stakeholders
Coordinate RCA activities and ensure permanent corrective actions are implemented
Ensure process are followed and quality standards are met
Plan and coordinate execution and prioritization with LMO, CA&C, and GPO including all IPL and WS planning in Bearing
Implementation of effective communication and information sharing. Participate and host regular meetings with Regional and Sub-Regional teams, along with maintaining information and plans on the appropriate platforms (i.e. SharePoint)
Manage sub-regional quality testing execution plan and ICE management
Managing and mitigating risk - escalating to stakeholders when appropriate
Effectively participate in key initiatives and programs as assigned across the sub-region and interface with direct manager on objective, timing and budget
Innovate, identify & consolidate process improvements & innovations
Support Sub-Regional Leads and managers on initiatives and technology improvement objectives, milestones, and metrics
Work with Regional PM, Regional Planning, CA&C, and LMO to define technology requirements that will improve tools and processes
Troubleshoot problems and issues within areas of responsibility particularly those involving technology management, processes, planning and training
Track and report on program effort
4+ years, including relevant operations experience
Project/program coordination/management experience in sub-regional or regional role
Good communication and presentation skills and ability to work cross-functionally to achieve objectives
Ability to operate with self-initiative and solve problem in dynamic situations
Able to look at the detail aspect of work to understand the problem and relates back to the overall goals
Ability to understand technical aspect of map coding environment
Ability to view, analyze and edit spatial data in ArcGIS
Strong data management and organizational skills
Ability to deal with uncertainty and ambiguity

Senior Operations Analyst Resume Examples & Samples

Develop network adequacy reports, credentialing reports, roster reporting, and all other ad-hoc provider reports needed
5 years of related experience in health plan operations reporting and analytic capacity
Proficient in SQL, Oracle, VBS Script, MS Access and MS Excel
Experience in maintain motivation to accomplish goals under stringent timelines

Senior Operations Analyst Resume Examples & Samples

Develop and maintain various revenue and postage analysis projects, production efficiency measurements and dashboards
Prepare monthly price vs. cost analysis by Operating Center
Analyze impact of zip exchange programs, monitor intra-company billing and provide insight into production trends
Research and explain budget and forecast variances relating to revenue/postage
Bachelor's degree in Accounting or Business
2-4 years experience in a similar position and/or public accounting experience highly preferred
Strong computer skills. Advanced proficiency of Excel and Access preferred
Strong analytical skills are required to see deviations from "normal" operations
Ability to deal with problems involving a few concrete variables in standardized situations
Must be able to work in a fast-paced environment with frequent interruptions and work effectively under the pressure of deadlines
Ability to effectively communicate information in one-on-one and small group situations to customers, clients and other employees
Candidate must have a basic enough understanding of English to be able to understand and follow safety and other operational directions communicated in English, irrespective of their native language

Senior Operations Analyst Resume Examples & Samples

Support BSS projects and initiatives related to Operations Analytics, Compliance, Fleet and Operations Staffing Studies by providing research, validation and analytical skills
Analyze as is business and IT processes. Identify and execute changes to reengineer processes to support strategic BSS goals
Research, analyze and coordinate the execution of system solutions and perform the associated analytical analysis for the Oracle eBusiness, DOJM, RARS, Productivity, CMS and associated work management systems to support the standardization of optimal operational processes across different companies
Develop and execute Test Plans and Implementation Plans to set expectations and ensure successful project execution
Develop and execute change management plans for BSS initiatives
3+ years relevant experience
Experience and knowledge of utility operations and financial analysis
Information System experience with UGI Utilities work management/financial systems (DOJM, RARS, Productivity, CMS, Oracle eBusiness and ADP Payroll)
Experience within Operational Environments, Risk Assessments and PUC Regulations
Business Process Improvement Experience
Software experience with MS Access, Excel, Word, and Visio

Senior Operations Analyst Resume Examples & Samples

Assist in the timely and accurate settlement of off-balance sheet investment transactions involving equities, fixed income, money-market and derivative instruments, ensuring confirmation of all trades with dealers
Responsible for the accurate and timely completion of automated and manual position, cash and transactional reconciliation. Provide exception identification, investigation and resolution within established time parameters, and escalation to supervisors for problems
Coordinate pricing activities. Provide accurate cash flow information to portfolio managers enabling them to maximize investment potential
Initiate escalations to supervisors as appropriate
3 - 5 years relevant industry experience preferred
Ability to adapt quickly and easily to changes within the business
Ability to work independently or in a team environment on larger projects
Excellent organization, planning and time management skills as multiple projects will need to be tracked
Assist Sr. Supervisor/Manager with daily workflow processes
Assist with the cross training of staff on existing and new processes
Assist in the review and implementation of work process efficiencies
Participate in projects and initiatives as assigned

Senior Operations Analyst Resume Examples & Samples

Must have a general understanding of the business and strategic plan
Strong problem solving and analytical skills are required
Must have excellent organizational, verbal and written communication skills; able to efficiently communicate with cross- functional teams and management on recommended course of action, with minimal assistance
Self-driven individual that requires minimal supervision
Must have proficient computer skills and be experienced using MS Office software (Word, Excel and PowerPoint)

Senior Operations Analyst Resume Examples & Samples

A minimum of a bachelor’s degree is required
An MBA or other advanced degree preferred
A minimum of 4 years of related experience required
Possess strong internal partnering skills and the ability to prioritize competing demands is required
Experience managing distribution logistics projects and managing Sarbanes Oxley (SOX) requirements, documentation, and procedures is preferred
Advanced knowledge in Microsoft Excel is required, Access capability preferred
Intermediate skills in Microsoft Word and PowerPoint are required
A demonstrated proficiency with database tools is preferred
Hands-on experience working with on very large databases (Oracle, SQL, etc.) is preferred
In depth, hands-on working knowledge of Warehouse Management Systems, JDE, MARC and Enterprise Resource Planning systems including SAP is preferred
Process Excellence methodologies, including Lean/Six Sigma Green Belt/Black Belt, or APICS (eg. CSCP/CPIM) certification is preferred
Minimum of up to 10% of travel both domestically and internationally is required for the role.Strategic Sourcing/Logistics

Senior Operations Analyst Resume Examples & Samples

Investigates known error conditions and follows prescribed error correction procedures
Maintains the production scheduling system and new/improved work procedures
Coordinates testing of applications, systems, processes and procedures, hardware and/or software changes
May identify new tools, technology or processes that improve the overall processing environment or processing efficiency
7+ years’ experience as a product support specialist and/or a billable consultant
Knowledge of client objectives and business priorities and FIS role in achieving those objectives and priorities
Ability to understand real need behind client stated needs, to anticipate client future needs, to discern business opportunities in client needs and work effectively with multiple client contacts
Proactivly take steps to better client relationships
Ability to show concern for needs, feelings and issues of clients, to communicate that client’s business is valued, to meet client perception of high quality/best value services and products and to ensure commitments are accomplished according to client specifications
Ability to respond to client questions or needs even if outside area of responsibility
Experience in data transmission protocols and IBM REXX language is a plus
Open to hiring remote employee in the U.S

Senior Operations Analyst Resume Examples & Samples

Designs and implements deployment, rollout, and migration strategies for application development projects, including defining the support process and the turnover to operations team and help desk
Coordinates the infrastructure aspects of an applications development project, serving as liaison to appropriate infrastructure colleagues
Troubleshoots problems with installed systems, identifying and ensuring the resolution of any infrastructure issues
Ensures that infrastructure colleagues are aware of the timeframe and resource needs to support the implementation of a new or changed system/application
Participates in project estimation, providing insights into the time and resource needs for the infrastructure elements of an applications development project
Serves as a coach and mentor to more junior Operations Analysts. Delegates tasks as appropriate
Other duties as assigned.8. Recommends the acquisition of a technology to support the effective implementation of an applications development project
Demonstrates a broad understanding of the MST technology infrastructure, including network, server, and desktop technologies, to the point that they know what is possible and what is not possible, and who to engage to address an infrastructure need
Demonstrates an understanding of application development methods, including MST’s software development methodology
Understands and applies knowledge of architectural systems
Demonstrates proficiency with multiple technology environments, with the ability to learn and apply new and emerging concepts quickly
Demonstrates strong working knowledge of the relevant programming languages/tools for the application area(s) supported
Possesses an understanding of the Macy’s infrastructure organization and where to escalate problems, and drives resolution
Possesses a general understanding of the customer area’s systems and business processes, and the ability to prioritize the criticality of an operational incident and its impact on the business
Understands the business impact of different solutions, and can assess the tradeoffs between business needs, technology requirements and costs
Works with the development and infrastructure team to implement components of projects with significant software and infrastructure needs
Develops plans that anticipate and proactively address roadblocks and obstacles
Conducts complete diagnostics of most business problems, factoring in a strong understanding of the technical architecture. Can analyze cross-technology and cross platform issues
Contributes to the development of project plans, identifies key milestones, and raises critical project issues such as resource needs and contingencies as it relates to the infrastructure needs of a project
May be accountable to coordinate the execution of the infrastructure phase of an applications development project
Bachelor's Degree preferred and 5-7 years of related experience or an equivalent combination of education and experience. Demonstrates a broad understanding of the MST technology infrastructure, including network, server, and desktop technologies, to the point that they know what is possible and what is not possible, and who to engage to address an infrastructure need
Bachelor's Degree preferred and 5-7 years of related experience or an equivalent combination of education and experience

Gwim Senior Operations Analyst Resume Examples & Samples

Develop & maintain client relationships
Execute client requests including contribution and distribution financial transactions, interpret and resolve client inquiries and issues
Follow-up and own outstanding issues/inquiries and provide frequent updates until resolution
Relationship management of Trust Services interfacing and support areas to ensure client service standards; Cashiering, Tax Reporting, Records Management, Fees, and Financial Control
To maintain client relationships and execute client requests
To follow-up on outstanding issues
To detail and resolve client issues
All administrators work in a team environment, therefore good interpersonal and client service skills are a must
PC skills: MS WORD, MS EXCEL required
The candidate must demonstrate strong leadership skills and the ability to interact effectively with all levels of management, both internal and external
The candidate must have an excellent working knowledge of employee benefit trusts and a detailed understanding of Bank of America / Merrill Lynch systems
BS/BA College degree preferred but comparable business related experience is acceptable
PC literacy is a must; Microsoft Word and Excel required, Access desired

Senior Operations Analyst Resume Examples & Samples

Provide requested reports with required data elements for team and other departments as needed
Partner with Clients to produce requested reports based on site productivity, quality standards, and key performance indicators (KPI) with great accuracy within specified time frame
Process ad-hoc reports based on department and Client necessity with little advance notice
Maintain existing reporting database tools through current knowledge of programs, tools, and processing report requests
Facilitate dataflow to Business Team and Project Managers for daily operations by independently anticipating management need
Adapt to changing requirements in business need and anticipate needed input and assistance by maintaining understanding of changing management objectives
Ensure final reports are completed with great accuracy and fulfill the needs of Clients as well as management
1 year of experience in application development required. 3 years of experience in application development preferred
Excellent personal computer skills including Microsoft Office
Understanding of Microsoft Excel and advanced logical formulae, including data check, logical statements, and mathematical calculations
Dependant upon position, experience with Crystal Reports and Business Objects may be required and/or knowledge of Infoscheduler may be a plus
Exhibit strong attention to detail
Excellent interpersonal, written, and oral communication skills

Senior Operations Analyst Resume Examples & Samples

Analyzes business needs, documents requirements and translates needs into functional, nonfunctional and / or technical specifications according to each department’s needs
Designs, develops, tests, documents and maintains database queries for ad hoc reporting used in complex conceptual analyses for all departments within Network Operations and for external departments such as Finance (HCE) and IT
Develops systematic reporting processes and procedures to ensure timely delivery of weekly, monthly, quarterly, annual and ad hoc reporting to management throughout the company and to Optum (metric reporting)
Develop network adequacy reports including GeoAccess data extracting and mapping, comparing to Medicare Adequacy standards, and applying to current network status to identify gaps in WellMed network
Develop credentialing reports, roster reporting, and all other adhoc provider reports needed
Delivers requirements, performs analysis, and evaluates downstream business, systems, process and / or organizational impacts
Advises the appropriate people on the implications of existing IT systems that can be applied to a problem. Identifies risks and issues, makes recommendations, and seeks approval on complex matters
Provides subject matter expertise, reporting support and operational support to internal business partners. Collaborate with Optum CDQI on project EQMS
Conducts focus group interviews, research initiatives and identifies best practice approaches. Evaluate workflows and develop tools to assist a variety of positions streamline their work to maximize efficiency
Will ensure compliance of X12 transactions by running them through EDIFECS, WEDI, SNIP level validator
Associate’s degree in a related field
4 or more years related experience in operations reporting and analytic capacity
Proficient in SQL, Oracle, SSRS, ODBC, MS Access and MS Excel and / or equivalent data capture / reporting tools

MB Senior Operations Analyst Resume Examples & Samples

Strong technical aptitude and analytical skills
Demonstrated leadership and problem solving skills
Analyze root cause of exceptions found to determine if systemic or user issue
Research system functionality to determine and identify potential design, simplification and control improvements
Notify management of process gaps and deficiencies or opportunities for improvement in the form of written finding and recommendations
Understand and follow policies and procedures
Maintain an audit ready environment
Communicate impacts to business to support and initiate change control
Four year college degree or equivalent work experience
3-5 years experience in Mortgage Operation environment, preferred
1-3 years experience in performing Quality Control audits, preferred
Strong oral and written communications
Possess good analytical skills and problem solving capabilities
Accurate and detail oriented

Afatds / Senior Operations Analyst Resume Examples & Samples

Bachelors Degree with 6-10 years of relevant experience is required
A Masters Degree with 6 years of relevant experience is desired
Strong background with AFATDS expertise, Artillery Fire Control and battle management within a theater of operations
Prior experience working on previous Test and Evaluation Projects

Jico / Senior Operations Analyst Resume Examples & Samples

Bachelors Degree with 6-10 years of relevant experience is required.A Masters Degree with 6 years of relevant experience is desired
Strong research, writing skills and experience in TTP and/or joint/Service doctrine development
Strong background as Joint Interface Control Officer (JICO) in support of joint task force operations
Responsible for effecting planning and management of the joint tactical data link network within a theater of operations

Gwim Senior Operations Analyst Resume Examples & Samples

Excellent communication skills in order to effectively interface with business partners
Flexibility to work in an evolving environment as automation of processes and reorganization of process flows are implemented to achieve efficiencies
Strong organization skills and proven ability/experience in multi-tasking in order to maintain performance during peak times. Ability to produce quality work within tight timeframes
Basic knowledge of financial transaction processing

100

Task Manager / Senior Operations Analyst Resume Examples & Samples

Prior Intelligence planning experience in Target System Analysis (TSA), Target Development, and Intelligence Preparation of the Battlespace. and/or
Prior CCMD or JTF Plans experience with JOPPs, SAMS graduate. and/or
Prior strategic cyberspace planning experience at CCMD or JTF level
Recent experience serving at USSOCOM or USCENTCOM in Plans, Intel, or Cyber functional areas

101

Knowledge Manager / Senior Operations Analyst Resume Examples & Samples

Strong background in Knowledge Management principles, policy, activities, and procedures
Prior experience working in knowledge management, information management, and information architecture design and testing
Experience in development of DODAF
Experience at CCMD level J6, DOD CIO, DISA, and/or JITC

102

Senior Operations Analyst Resume Examples & Samples

Assist and support the Director, Business Delivery Services in maintaining excellent standards of customer service through the management and delivery of outsourced and in house underwriting support services
Assist and support the Director, Business Delivery Services in transitioning work to outsourcing partners by creating, developing and maintaining accurate process maps and supporting documentation; applying change controls and communicating process changes; building training materials and conducting training; providing post-implementation support; ensuring data integrity through quality control processes
Work closely with business customers to identify areas where process improvement and/or outsourcing can help them meet business goals. Act as a liaison between the business customers and our outsourcing partners
Handle a variety of underwriting support tasks for our business customers as required
To work as part of a team that is fanatically focused on delivering excellent standards of service and increased value for our business customers
Deliver excellent customer service
Observe, map and document ‘as is’ business processes. Understand our customer’s goals and objectives
Design ‘to be’ solutions to improve efficiency and reduce processing costs
Prepare process maps, procedure manuals and conduct training with outsourcing vendor. Work directly with internal business customers to build and review such materials as required
Ongoing assessment of training materials/process procedure manuals forms to ensure all current process steps are covered and accurately described
Maintain diplomatic internal and external communications
Resolve queries from the outsourcing vendor on behalf of the business. Become a subject matter expert
Assure that Quality Control reviews are completed and documented according to company standards. Inventory errors, perform root cause assessment and share results with outsourcing partner
Participate in monthly performance review calls with business. Help to resolve issues on behalf of the customer
Participate in weekly performance review calls with outsourcing vendor
A minimum of 3 to 5 years of P&C insurance experience is essential. P&C Insurance experience plus a bachelor’s degree is preferred
3 to 5 years’ experience in Business Process Outsourcing and/or Business Process Engineering and/or as a Business Analyst is preferred
Able to deliver consistent work product in accordance with overall team objectives
Excellent written and verbal communication skills, including listening skills
Excellent interpersonal skills, including the ability to elicit information from business users and to accurately document same
Strong organizational skills with the ability to balance and prioritize competing demands
Team spirit, enthusiasm and ability to cooperate with others to accomplish goals
Comfortable working alone and in teams
Ability to travel
Experience in a paperless environment desired
Advanced working knowledge of MS Word, MS Excel, and MS Outlook

103

Gwim Senior Operations Analyst Resume Examples & Samples

Ensure proper trailing commission payouts to Financial Advisors for Mutual Funds and Alternative Investment products
Coordinate and manage compensation payments for mutual fund positions held direct at the Fund Companies and Transfer Agents
Respond to all trailing commission inquires sent to the Trailing Commission email box and/or received via the Trailing Commission hotline, including handling escalated items
Ensure Balanced Scorecard standards are met and team highlights are completed and communicated to Management
Ensure that procedural documentation and process maps are current and updated in SharePoint and Contingency Plans are updated and tested
Participate in audits (Merrill Lynch Corporate Audit, SAS 70 Audit (Deloitte & Touche LLP), Sarbanes-Oxley (FDS Finance), Mutual Fund Family Audits)
Contribute to change through the identification of inefficiencies and implementing process improvements
Provide training to new team members, support ongoing cross training and manage the alignment of Mutual Fund family relationships to team members
Lead projects and special assignments as needed
Work with business partners and product development on any new initiative involving Trailing Commissions
Excellent communication skills in order to effectively interface with business partners and Branch Office personnel
Previous Mutual Fund experience is a plus

104

Gwim Senior Operations Analyst Resume Examples & Samples

College Education - Bachelors Degree
Client focused, self-directed, team oriented environment
Must have good communication and organizational skills as well as strong time management and a proven track record of relationship building
Computer applications: Microsoft Office products
Completed 3-5 hours of Investing in You Training
Managed Products experience
Fees & Billing knowledge
Willingness to take on additional tasks

105

Gwim Senior Operations Analyst Resume Examples & Samples

Provide a high level of service, support, and responsiveness to internal business partners, Branch Office personnel, and communicate effectively with outside Financial Institutions
Responsible for making decisions on basic to complex operational situations or issues
Recognizing, researching and resolving problems, which can result in monetary or integrity loss to the firm and other financial institutions
Proactively identify and communicate continuous improvement opportunities and risk to the management team
Work with peers and management team to ensure all performance measurement targets are met
The required hours are 8:30 a.m. to 5:30 p.m. with overtime, as necessary
Ability to successfully manage relationships with Fund Companies
Ability to think analytically and apply skill set to manage reconciliations
3 -5 Hours "Investing in you"
Ability to work well independently and under pressure
Solid understanding of Microsoft Office products

106

Gwim Senior Operations Analyst Resume Examples & Samples

Able to work under pressure on deliverable timeframes
Capable of working with limited supervision
Excellent follow-up and organizations skills
3-5 hours of Investing in You Learning
Alternative Investments knowledge is highly desirable

107

Senior Operations Analyst Resume Examples & Samples

Working closely within a team of 5 associates, across locations
Identifying and mitigating risk within the team processes, as well as tracking and monitoring open/potential audit issues to ensure key deliverables and milestones are met
Processing key regulation Monitoring routines, ensuring they are adhered to, in line with regulatory requirements/bodies
Execution of the internal operational self-audit testing model CMS (Control Management System) performing quality assurance testing on the processes supported with Global Payment Operations
Supporting and participating in both internal and external audits
Experience within the Global Payment Operations area
Is able to effectively take an unpopular stand when necessary; encourages direct and tough debate
Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources
Broadly connects across all Risk types, Audit, Compliance, external stakeholders and Global Risk organization to drive execution
Risk management knowledge/exposure
Knowledgeable of regulatory environment, risk framework, policies & standards

108

Senior Operations Analyst Resume Examples & Samples

Solid background in Bank Operations
In depth risk awareness
Proficient PC skills
SLA driven
Must demonstrate the ability to build effective relationships with business partners

109

Senior Operations Analyst Resume Examples & Samples

Acting as the primary liaison with MFS Boston Trading and Global Investment Support, resolves trade discrepancies with brokers and reconciles differences between trust banks and MFS Boston’s accounting system
Coordinates the set up of new clients and Toshin funds among Boston, MIMkk Sales Team and the Trust Banks in Japan
Oversees the processing of daily notifications of Subscriptions and Redemptions for the Toshin Funds
Ensures the reconciliation of process for Toshin funds is completed in a timely and accurate manner
Oversees the inputting of daily transactions into the Japan specific institutional accounting system and ensure proper controls and procedures are being followed
Day to day contact with Trust Banks for all Japan separate accounts. Monthly reconciliation of cash and securities for the portfolios with Trust Banks
Responsible for the daily reporting of the portfolios managed by the Japan based investment team

110

Senior Operations Analyst Resume Examples & Samples

Cash and check processing and operations experience
Experience with development and management of process measurement or reporting
Ability to align interests across the enterprise and drive collaboration among groups
Ability to manage and prioritize multiple projects in a dynamic environment
Skilled in using Microsoft Word, PowerPoint, Excel, SharePoint
Proficient understanding of Vendor Vault Services reconciliation end to end process
Proficient in resolving all Vendor Vault Services issues
Exposure to VVS systems such as Resolve Check, ImageView, Content Navigator, iGL, BOSS/FAST, FDES, MEDL, TEBS, V3
SharePoint development and implementation knowledge
Leverages Six Sigma process improvement tools
Process improvement initiatives

111

Senior Operations Analyst Resume Examples & Samples

Intermediate abilities in Microsoft Excel, and PowerPoint
Strong analytical abilities leveraging Microsoft Excel
Previous forecasting experience
Previous experience within Customer Transaction Solutions operations

112

Gwim Senior Operations Analyst Resume Examples & Samples

Merrill Lynch One Investment Advisory Program (MLIAP)
Personal Investment Advisory (PIA)
Consults
ProTool Trading
Portfolio+ Trading

113

Senior Operations Analyst, Operations Resume Examples & Samples

Disable account as needed once we receive notification of a customer’s death
Review incoming documents and determine if all applicable documents have been received in good order
Communicate with Customer Service regarding any missing or incomplete documents we need to proceed
Make decisions for Estate processing based on research and prior experience
Work closely with Legal, Compliance, Principal Review departments for approval of certain documents required to complete estate processing
Any prior experience with Estate and/or Trust document review
Any prior experience with International Estate processing a plus but not required
Strong decision making and critical thinking competencies
Must be a dynamic and self-starting individual
Must possess the ability to work in a production-oriented environment & meet tight processing deadlines
Excellent organizational skills and prioritization techniques to adapt to changing priorities
Ability to work on multiple initiatives simultaneously

114

Senior Operations Analyst Resume Examples & Samples

Works with Program Management, Estimating and Operations personnel to establish budgets for proposals and for post-award performance measurement
Establishes detailed plans of labor and material budgets for use in statusing earned value and program performance reporting
Develops manufacturing and procurement schedules in support of program schedules
Creates management indicators and standardized reporting formats to accurately portray status and trends and to help in the early identification of manufacturing and material problems. Distributes reports to functional departments
Assists Program Finance, Program Management and Operations functional groups to resolve various issues including: discrepancies in requirements, scheduling conflicts, the cause of schedule and budget variance, etc
Develops procurement and manufacturing data into presentation format reported in Operations management reviews
Leads/participates in Operations management reviews
Analyzes and resolves current system issues and problems and assists in the implementation of system upgrades
Develops and conducts training of new reports, metrics, systems and/or processes
Develops comprehensive guidance for Associate Operations Analysts that establishes a basic understanding of departmental duties and requirements

115

Senior Operations Analyst Resume Examples & Samples

Minimum Bachelor Degree, preferably with operational experience; Knowledge of Investment products will be an advantage
Having 1-2 years of work experience in Financial and Investment Banking Operations
Must have knowledge and experience of Trade Settlements, Corporate Actions and Paid Income and Fee Reconciliations
MS Word and Excel is a must

116

Senior Operations Analyst Resume Examples & Samples

Builds partnership and collaborates with partners and teammates across the organization
Ability to work independently on small to medium projects and with the guidance of a more senior developer or manager on larger efforts
Proficient in Microsoft Office software (Word, Excel, PowerPoint)
Prior call center, fraud and claims experience a plus
Basic project management skills desired
Two or more years of technical writing experience preferred

117

Senior Operations Analyst Resume Examples & Samples

SAP Supply Chain Management (SCM)
SAP Business Objects Business Intelligence
Business process design, implementations & end user training
Strong analytical & problem solving skills
BA/BS in Accounting, Finance, Mathematics, Statistics, Supply Chain, Operations or similar areas
Conceptual understanding of supply, demand and logistics in a manufacturing environment
Proficiency in MS office suite
Excellent communication & interpersonal skill and ability to lead cross-functional initiatives
Creative individual with excellent analytical, problem solving skills with at least 3 years of experience in a Manufacturing environment
Detail oriented with exceptional ability to conduct research, determining data requirements and apply quantitative methods to analyze and solve complex business problems
Self-motivated and confident person who can easily adapt to change
High technical aptitude with ability to understand new tools, data and data storage structures
Experience in positions requiring the use of quantitative methods to analyze situations and solve business problems

118

Senior Operations Analyst Resume Examples & Samples

Establish best practices in areas of processing, capacity planning, and scheduling
Participate in advanced level projects for assigned applications or systems ensuring that production integrity is maintained throughout implementation
Serves as a point of escalation for all Operations Analysts assisting in complex solutions while providing valuable cross training
Investigates problems, responds to complex inquiries from customers and other regarding operational and/or procedural question
Facilitates critical event resolutions that may have financial impact to the business
Automates existing manual processes from end to end, including but not limited to cloud strategies, automation of application development, and helping to build strategies around DevOps. SME on specification and implementation documentation as well as reviewing and enhancing documentation for troubleshooting and resolution procedures for all levels of support
Create automated scripts & documentation for recurring tasks
Define & execute testing of new deployments
Associates degree with technical emphasis or equivalent work experience

119

Gwim Senior Operations Analyst Resume Examples & Samples

Prepare daily settlement of all loan activities between client accounts, lenders of record (BANA, MLBTC, MLIFI) and core lending system; submit wires via FPS as needed
Process all LMA ASAPs and related transactions are processed in compliance with Regulation W, and internal procedures
Update all procedures as needed to ensure they remain current at all times
Provide training as needed to new team members and be a resource to them
Support teammates with escalated calls from branch office when needed
Coordinate/develop updates to LMA Training Manuals

120

Senior Operations Analyst Resume Examples & Samples

Prepares monthly, quarterly and annual summary and detail reports of operational performance, revenue, recovery, and expense information
Provides information monthly and as needed to chair/director
Provides leadership for implementation and ongoing support of inventory systems
Ensures the master file is current, and supply expenses are aligned with case volume and revenue
Manages financial and operational integration of new facilities, and development of new business lines within existing facilities
Minimum three years progressively responsible experience in healthcare finance or project management, with significant experience in budgeting, financial analysis, reporting with multi-disciplinary organizational and operational structure and large hospital/physician provider organization and healthcare consulting

121

Senior Operations Analyst Resume Examples & Samples

Analytical leader that strives to identify operational gaps and systemic efficiencies by developing and maintaining reporting portfolio
Must be able to work independently with minimal supervision and with an appreciable amount of latitude
Strong analytical skills with the ability to collect, organize, analyze and present significant amounts of information from multiple data sources with attention to detail and accuracy
Good planning and project management skills with experience leading initiatives
Successful demonstration of ability to work cross-functionally with good communication skills and ability to interact with all levels of the organization
Must have strong application and functional systems knowledge (Tableau, Cognos, SQL, Excel, Access)
Possess a broad knowledge of business operations (principles, practices and procedures)
Working knowledge of Lean Principles and/or Six Sigma Techniques
Bachelor's degree or equivalent required. Minimum of three to five years professional experience required
Previous database management, Tableau/Cognos reporting experience strongly preferred

122

Senior Operations Analyst Resume Examples & Samples

Minimum one year customer service experience
Intermediate technical aptitude with the ability to multi-task toggling between multiple computer screens and systems
Proficient with MS Office Applications
Proven effective communication skills, written and verbal
Ability to analyze and resolve customer inquiries
Ability to provide a positive customer experience through creative solutions
Ability to seek solutions for customers in a fast-paced environment
Ability to work as a liaison with our business partners and professionally communicate errors and recommended solutions
Excellent written and verbal communication and problem-solving skills
Ability to adapt quickly to change
Proven ability to meet and exceed productivity and quality monitoring goals
Requires lifting a min of 20lbs
One year contact/customer center experience
Two or more years banking application knowledge

123

Senior Operations Analyst Resume Examples & Samples

Troubleshoot support requests for internal customers, resolving issues in a timely and professional manner
Escalate issues to next level as needed, working with appropriate resources until a resolution has been implemented
Providing end-user training
Provide recommendations for process and workflow improvements through applying working knowledge of the business
Work on small to medium size development requests including new document types, scanning projects and workflow solutions within OnBase
Strong Computer and technical literacy
Ability to follow structured checklists and escalate issues in a timely manner
Strong work values, dependability
Knowledge of Bank of America MBOD’s systems and processes
OnBase application experience

124

Senior Operations Analyst Resume Examples & Samples

Develops, maintains and create standard and ad hoc reports and tools using available and new reporting tools and data environments leveraging the team, and subject matter expert throughout McKesson Including key service and efficiency metrics provided to executive and field leadership, sales leadership and others
Analyze reporting results for trends and performs route cause analysis
Prepare written analysis and summarize results using graphical representations and professional formatting. Builds models, scenario tools, constructs forecasts and recommendations for strategic/tactical plans based on business data and market knowledge
5+ years experience as a Reporting Analyst, Report Writer/Analyst and/or Data Analyst
2+ years experience in distribution healthcare or other related industry

125

Gwim Senior Operations Analyst Resume Examples & Samples

Independent worker with minimal supervision while functioning collaboratively as a part of a larger team
Team player, ability to work cooperatively with various levels of associates (i.e.: operations, technology, peers, management, etc.) and embrace change with a positive approach
Must be proficient in Microsoft Office products (Excel, Word, Outlook etc.)
Experience navigating and presenting using WebEx
Tax background a plus

126

Senior Operations Analyst Resume Examples & Samples

The successful candidate will be responsible for the daily operation and support of the production and development CTI platforms (Genesys) and will interface with our telephony group on configuration items for multiple PBX types (Avaya, Aspect, etc.)
Development and maintenance of call flow routing strategies
Version upgrades, password changes and drive backups
CTI performance assessment via usage reports (generating and reviewing the reports)
Maintain an up to date knowledge of CTI hardware, software and development tools/techniques/best practices
Provide resolution of problems in an efficient and timely manner
Prepare all technical system and operational documentation
Some evening work will be required for after-hours upgrades and patch loads
Provide support in an after-hours on-call capacity in a rotating schedule (average 1 week per month)
Perform patch loads, antivirus and service pack updates
Expert level experience with Genesys CTI (architecture, implementation and support)
Hands-on Experience with IBM AIX and Windows environments required
Experience with Web Services, TDM and IP/SIP architectures an asset
Experience deploying and configuring applications on single/multiple servers and clusters
Ability to handle / organize multiple complex technical tasks simultaneously
Strong interpersonal skills and attention to detail
University or College Degree in Computer Science or equivalent
Experience with IVR and Speech Recognition an asset

127

Gwim Senior Operations Analyst Resume Examples & Samples

Resolve all front-end system rejects
Resolve Payroll and Loan Repayment file rejects
Research/resolve all share and cash discrepancies attributable to assigned transactions
Research and respond to inquiries regarding all assigned functions
Make sure all transactions are processed within the specific plan and IRS regulations
Goal oriented
Persistent with follow-up
Patience
Client focused

128

Senior Operations Analyst Resume Examples & Samples

Prior reporting experience in a Risk atmosphere
Proficient in Microsoft Office(Word, Excel, PowerPoint)
Prior experience Creating Spreadsheets and Presentation
Ability to work in a very detailed and efficient manner
Ability to manage concurrent activities
Ability to maintain objectivity in balancing bank risk with client needs and satisfaction

129

GDC Senior Operations Analyst Resume Examples & Samples

To create and deploy the internal management systems for the Operations and Resource management. To create the new reporting tools/system to be used for the GDC Internal operations and resource management keeping in view of the existing corporate tools/system
Responsible for the Resource Opportunity module. This will also include the suggestions/reports to the GDC Business partners on the current/future opportunities to ensure the presence of the GDC on the PS business
All GDC Fixed Fee P&L analysis will be the responsibility of the Operations analyst. This will include the collaboration of the solutions/Delivery managers for the specific projects
Responsible for all GDC system created Operations & Resource management reports. Strong reporting should be built for the management reviews which would be the basis for the management decisions
To come up with the new strategy of the GDC business engagement models. Providing suggestion/recommendations to the reporting manager, this will include T&M vs the Fixed fee model
To work with the GDC Operations and GMO team and prepare the GDC Blended rates model for the countries in PBA Home model
Capable of taking over the GDC Onshore tax model from the GMO team and sole GDC responsible and processing of the Tax accruals in PS books
Should work with the Business Operation team/Resource Management team and advice the GDC Business partner on the efficiency of the team’s processes and areas for improvement
Responsible for the OCS programs which are used by the PS and defining a strategic approach of moving from OCS to GDC resourcing with the PS
Provide input to PS managers for Bid reviews where Pakistan GDC consultants are to be used
OA will be responsible for the Resource Management Work. This will include the liaison with the delivery managers/ GDC Biz Ops/Resource management teams (GDC & PS) to make sure the consultants have been assigned correctly as per their engagement durations
To work with the GMO team and implement the Travel tracker application use across all GDC Centres
Take lead on process changes and improvements to the Operations Support structure
Minimum of 5 years’ experience of running an organization that is focused on driving growth through meeting business requirements by driving capability of the organization
Minimum of 10 years as an internal or external consultant with broad data warehouse and business intelligence exposure and experience in a variety of circumstances
Engineering, BS, MBA, or MS in business, technical or professional discipline or equivalent work experience
Strong experience in areas such as people management, processes and operations
Understands, anticipates, and influences the strategic vision of the practice and implements practical action plans to attain it
Focuses on results and success, conveying a sense of urgency and driving issues to closure
Meets deadlines and produces high quality work
Must be passionate, self-motivated, results driven, and able to work with minimum supervision
Strong leadership skills; demonstrate the ability to positively influence a group of people
Influencing Decisions
Strategic and long term planning for business needs and major projects

130

Senior Operations Analyst Building Services Resume Examples & Samples

Leadership skills (often leading teams of people on a common goal - vendors and business partners)
Strong communication verbally as well as written (including presentation skills)
Technical and analytical skills (ability to use MS Office Suite including excel, access, powerpoint, etc.)
A Bachelor's Degree
3 years of work experience
Strong Operations, Retail and/or field knowledge

131

Senior Operations Analyst Resume Examples & Samples

Monitor the effectiveness of the margin call process
Deal effectively with any late payment
Monitoring the smooth functioning of the systems
Deal with Member queries and assist Members in their use of the Clearing Systems. We expect staff to solve the question the Member should have asked, not simply the question they actually asked
Ensure that the Clearing House daily processes run smoothly (e.g. product expiry events, intraday margin calls, position transfers, corporate actions)
Projects- the Group has a significant amount of project work (as well as covering day to day)
Everyone is involved in projects to a greater/lesser extent. These can range from process improvements for the group to supporting regulatory change affecting numerous groups and members
Membership. Assist in Member on-boarding, training on ICE systems, Trading Members changing Clearers and general user support
Review and write procedures as requires

132

Senior Operations Analyst Resume Examples & Samples

The job holder will need to effectively manage and assimilate a variety of disparate data sources into a cohesive and accurate portrayal of operational performance including the facilitation of a robust data architecture to help key operation stakeholders in Collections
Evaluate and implement opportunities to improve MI timeliness and quality; Review BAU reporting structure
Identify opportunities to maximize business performance through better reporting and analysis
Promote Data Driven Value Management approach to decisioning
Constantly evaluate opportunities to improve MI quality
Create a suite of reporting that allows analysts to spot and maximize value adding opportunities, through proactive research into any variances in operational performance and identify underlying causes
Involvement in the development of Strategic and Performance Agenda for Operations
Clear, concise, effective communication of performance is necessary in order to present observations and recommendations in a logical, compelling and influential manner, which will ensure stakeholder understanding and action
Representative for Ops analytics at Business meetings, increasing awareness of the department
Working with stakeholders and colleagues to ensure all requirements are considered

133

Senior Operations Analyst Resume Examples & Samples

Identify appropriate resources and support needed to facilitate decisions to achieve optimal outcomes
Maintain employee/insured confidentiality
Performs in accordance with system-wide competencies/behaviors
Competence in Microsoft Office required, including Excel, Access, Word
Demonstrated experience in generating and analyzing reports is highly preferred
Previous experience in summarizing detailed reports is preferred
Strong experience utilizing SQL or Microsoft Access for reporting is highly preferred
Experience in government health insurance products is highly preferred
Previous health insurance experience is highly preferred

134

Senior Operations Analyst Resume Examples & Samples

Post-secondary education in Business, Economics, Engineering or Marketing
2-4 years experience in the retail/wholesale grocery business would be an asset
Must be analytical and systems-oriented
Must be driven to improve processes and take initiative to highlight opportunities
Must be detail oriented and must be able to handle multiple priorities in a faced-paced environment
Must be capable of working in a team-oriented environment
Must have superior skills in Excel and PowerPoint
Advanced experienced writing SQL queries
Flexibility to work occasional weekends

135

Senior Operations Analyst Resume Examples & Samples

Conduct ad hoc analyses on specific areas of the operation
Develop recommendations to improve performance
Monitor results of warehouse operation improvement initiatives

136

Senior Operations Analyst Resume Examples & Samples

Position has responsibility for assisting management within Treasury Fulfillment Servicing & Operations to implement a more robust risk framework and quality assurance program
Candidate will actively review/test transactional activities to identify issues, trends, or errors and will compile results for integration into overall Enhanced Control program
Candidate will assist with maintaining accurate tracking of historical performance
Assess management and process controls for effectiveness at ensuring compliance with policies and procedures
Candidate will complete monthly testing of TFSO activities to ensure quality and adherence to applicable policy and regulation
Determine where new controls or improvements to existing controls should be deployed
Assess management and process controls for effectiveness at ensuring subservice compliance with policies and procedures
Develop and maintain effective partnership with business, compliance and risk teammates
Flexibility in working various schedules when required

137

Senior Operations Analyst Resume Examples & Samples

Manage database structures to include data elements required for reports (Productivity, Benchmarking and Trend Analysis) and format reports to present data most clearly and effectively
Manage and develop solutions to meet business needs and changes by compiling and reviewing information and data integrity, examining and evaluating existing systems and procedures, identifying alternate courses of action and developing tools and/or improvements. Verify raw data and runs queries
Formulate recommendations/options based upon analysis, data input from users, business unit management and other technical staff
Lead projects or enhancements to ensure functionality is developed in a way that complies with business requirements and established methodologies and practices including writing and maintaining documentation to describe program development, logic, changes and corrections
Understand engagement as it relates to internal and external business objectives and display customer service skills when interacting with customers providing subject matter expertise
Assist Reporting Analysts and customers with interpretation of reports and system functions. Assists in their growth and development
Maintain and develop daily/weekly/monthly/yearly property reporting while achieving processing and analysis deadlines to support report distribution
See “Performance Measurement Skills”

138

Mlsn AI Senior Operations Analyst Resume Examples & Samples

Knowledge of FDS Operations or specific background in supported products and services
Working Knowledge of Merrill Lynch Policies, Procedures, products and Account Types
Project management skills / experience
Knowledge of Microsoft Office products
Proven team player and leaderships skills
Complete 3-5 hrs of Investing in You Training
Bachelor Degree highly preferred

139

Gwim Senior Operations Analyst Resume Examples & Samples

Provide superior customer service to the branch office network (primary Financial Advisor) via incoming phone calls and email inquiries
Conduct research on tool / technical issues
Provide point-of-call resolution
Provide assistance with tools and calculators
Facilitate training sessions / tutorials to branch personnel
Partner with product owners / productivity consultants / technology during tool enhancements / roll-outs
Support / participate in ad hoc projects and product testing
Strong financial planning background, understanding of GWIM Operations, products tools, and Merrill Lynch systems
Technical adeptness, able to solve technical problems and act as a systems expert
Prior experience in the financial industry, as well as customer service experience in a call center environment is required, 2 years
Professional demeanor, demonstrating patience, composure and a client service attitude, and can adapt accordingly to all business conditions
Problem solving, analyze and determine resolutions for moderately complex problems and initiatives requiring exception handling and working with multiple operational and / or product specialists to resolve
Service adeptness, comprehend and empathize with client needs, devote time and effort to satisfy client’s requests
Decision making skills, thinking analytically, using good research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems
Flexibility and adeptness, handling multiple projects and daily tasks, adjust to a changing environment, adept to new approaches that improve overall work efficiency and effectiveness
Initiative, identify process improvements, demonstrates a self-starter behavior and a willingness to help others, and show potential to require minimal supervision
Communication skills, communicate effectively, both written and verbally. Tailor communications to audience, actively listen and follow-up with questions and updates to involved parties
Teamwork, strong interpersonal skills and the ability to work in a team environment
Strong computer knowledge to instruct clients on how to navigate website
College background is preferred but not required

140

Gwim Senior Operations Analyst Resume Examples & Samples

Investigate suspicious online login events and detect unauthorized account access
Manually review "high" risk client entered trades prior to trade execution to identify fraudulent trading activity
Utilize proprietary tools to research and analyze suspicious site activities originating from fraudulent IP addresses
Assist BAC/ML threat management teams with responding to “Phishing” attacks against Merrill Lynch
Investigate security alerts received from Call Centers and Industry Consortium partners and mitigate potential online fraud risk Speak directly with clients, branch offices and operations support teams when fraud is suspected or detected in an account and complete all risk mitigation action steps
Provide status updates for "in progress" investigations to management and business partners
Strategically research fraud patterns to identify common trends and emerging threats
Participate in strategic projects and/or introduction of new initiatives focused on fraud prevention
Proficiency in Microsoft Office especially Excel, Word and Outlook
Ability to work independently with strong administrative/problem solving skills
Ability to multi-task in a highly visible fast-paced, team-oriented environment
Background in Client Privacy View (CPV), Siebel, Mainframe Screens and MyMerrill/ML Edge sites
Experience with Retirement Services
Experience in fraud mitigation or other risk related function
Flexibility: handling multiple projects and daily tasks; ability to adjust to changing business environment and adapt to new strategies and approaches

141

Gwim Senior Operations Analyst Resume Examples & Samples

High Level of knowledge in Department of Labor
Proven problem solving skills, adept to client service, flexible, adaptable, detail oriented and use policies and procedures accurately
Strong skills in delegating, prioritizing and time management

142

Senior Operations Analyst Resume Examples & Samples

Identifies project requirements by; analyzing operations; determining project scope; documenting results; preparing customer contracts
Develops problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications; writing programs
Verifies results by completing tests
Provides reference for customers by writing documentation; providing support and help
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Contributes to team effort by accomplishing related results as needed

143

Senior Operations Analyst Resume Examples & Samples

Support the daily Oracle international manual payments process, including Compliance
Review of invoices and TNE
Support monthly AP close process on Oracle for manual countries
Research of payment rejects or vendor issues causing payment delays
Review payment compliance for countries paid by local finance teams
Support testing as needed
Accounts Payable experience
Preferably prior knowledge of Ariba and Concur
Able to work as a team, or individual contributor when needed
Able to work in a fast paced deadline oriented environment

144

Gwim Senior Operations Analyst Resume Examples & Samples

College Degree required
Effective PC skills particularly MS Word, Excel, project management, and flowchart packages
System development or project management life cycle experience
Strong organizational skills and the ability to handle multiple tasks and deadlines simultaneously
Experience with bank deposits, money market funds, or UIT's
Complete 3-5 hours of Investing in You training

145

Senior Operations Analyst, Mission Control Resume Examples & Samples

Strong desire to learn and master complex contact center metrics, best practices and software systems
Fast learner who is driven to action and is never satisfied with the status quo
You are confident, self-driven, and competition excites and motivates you
Ability to work a flexible schedule based on business needs/ issues that arise (including some early mornings, evenings, weekends, and holidays)
Intermediate Excel Skills (e.g. vlookups, pivot tables, sumproduct functions, etc.)
Understanding of call center operations & metrics (AHT, Adherence, Occupancy, etc.)
Experience with analyzing, interpreting and summarizing complex data sets
Presentation skills / ability to build effective Power Point decks
Tableau & SQL experience are positive but not required

146

Senior Operations Analyst Resume Examples & Samples

High school diploma or GED required some college preferred
Perform replenishments of product to primary picking locations
Interact with Customer Service Representatives to perform order upgrades, cancellations, and order management
Manage and prioritize specialty shipments to include ups, zip express, same days, etc
Flexibility to support daily operational needs as needed
Applies knowledge and company policies to complete a variety of tasks
Works on assignments that are moderatly difficult requiring judgment in resolving issues
Works with limited supervision. Work occassionally involves review of output by work lead or supervisor

147

Senior Operations Analyst Resume Examples & Samples

Proficiency in Applications: IEX WFM; Agent WebStation; Visio; Avaya/CMS, Microsoft Office including Excel, PowerPoint, SharePoint
Strong independent decision making skills
Demonstrated ability to make decisions, adapt to change and recommend creative solutions
Analytical skills; complex problem solving skills; ability to lead “horizontally”; effective communication skills; self-motivated; ability to lead and manage multiple projects and initiatives. Ability to communicate across and up the organization
Must be able to work independently and is not afraid to make a decision and act on it
Excellent meeting facilitation and presentations skills a must

148

Gwim Senior Operations Analyst Resume Examples & Samples

ML Services and/or Operations experience
1-2 yrs of Client Service Experience
Professional Demeanor: Ability to conduct self with patience, composure and appropriate attitude
Service Adeptness: Ability to comprehend, empathize and respond appropriately to client needs. Devotion of time and effort to satisfy client requests. Ability to identify potential negative consequences of client issues and quickly take action to prevent/minimize impact to client and firm
Problem Solving and Decision Making Skills: Ability to think analytically, using strong research skills, applying best practices and leveraging past experiences to resolve problems
Initiative: Willingness and ability to play an active role in identifying and implementing process improvements. Demonstration of a 'self-starter' attitude and a willingness to help others
Communication Skills: Ability to communicate effectively (both verbally and written), tailor communications to audience, and actively listen
Must display the ability to multi-task, handle complex situations, and have a 'team player' attitude but able to work independently as needed

149

Gwim Senior Operations Analyst Resume Examples & Samples

Monitoring and resolving time-sensitive equity and option order reject and exception queues
Processing non-market trade corrections, such as account number changes and commission adjustments
Researching and resolving email and wire inquiries as well as trade execution and price challenges
Fielding inbound phone call inquiries from branch office and Merrill Edge personnel regarding order entry, order status and trade corrections
Assisting with trade reconciliation to minimize and control market risk Root-cause analysis that leads to effective and value-added procedural changes and/or technology solutions
Minimum of 2 years industry related experience; understanding of equity and option markets
Excellent written and verbal communication and organizational skills
Client focused, self-directed, and able to function in a team oriented environment
Ability to research complex inquiries and respond in a clear and concise manner
Willingness to take on additional tasks and complete within deadlines
Problem solver who is comfortable making decisions, is adept to client service, detail oriented, and uses policies and procedures accurately
Proficiency in Microsoft Word, Excel, and Outlook
Knowledge of proprietary applications such as BRIDGE, etc
FINRA Series 7 Licensed
College degree required, bachelor degree highly preferred

150

Gwim Senior Operations Analyst Resume Examples & Samples

Review each defect to ensure that all pertinent information is included in the defect
Investigate to determine if the issue is caused by user error or if a workaround is available for the issue
Investigate to determine if the issue was previously reported and to provide the resolution of the issue, if available
Obtain any pertinent information missing to enable the respective technology teams to investigate and resolve the issue
Once the defect is assigned to a technology team, ensure the requestor receives timely updates on the status of the issue resolution
Provide the resolution to the requestor and confirm the resolution resolves the reported issue in varying levels of technical terms
In cases where the resolution is dependent on a technology release, test the resolution in the testing environment and validate again in the production environment after the release
Works with Client Account Services (CAS), Retirement Distribution Services (RDS), PBIG and others to review requests related to Tier II escalation
Monitor the Production Support Inbox for incoming request
Handle Mass Deletion, Single Profile Deletion, Legacy, CP, EAO and other issues/platforms
Test defects and Regression Validations in Production/Release weekend
Formulate Communication Plans to reach out to the field, notifying of defects and resolutions
Knowledge of client and/or account data and systems used (such as KD, EAO, Client Profile)
Knowledge of ML Retail, Retirement, and Business accounts
Experience with Merrill Lynch applications and Client Data
Some weekend / afterhours work due to testing and releases
Excellent customer service/interpersonal skills
Risk and Audit mindset to see the overall impact based on the day-to-day processes
Proven leadership skills and experience
Ability to effectively execute and resolve escalated issues with urgency
Direct contact with branch office and senior management, especially related to sensitive issues
Strong problem resolution skills
Organized with the ability to prioritize
Existing knowledge of Enterprise Account Opening (EAO), Single Client Profile (SCP), Data Refresh Dashboard (DRD), Master Profile Data Governance (MP DGUI) and Legacy Mainframe (KD, PATH, DQ, LK, IK)

151

Senior Operations Analyst Resume Examples & Samples

Analyze data for Force/Load sizing
Partner with the Operations and OCC to meet all arrivals, commitments and operational metrics
Prepare presentations for Operations Review and as needed
Work with higher level management as well as Senior Leaders providing recommendations, guidance, and implementation of plans
Work with the national Regional Operations Staff & IT for system enhancements
Lead projects with hands-on analysis and modeling, drawing from a breadth of analytical methods to choose the right tool and right level of complexity appropriate to solving the business problem
Engage broadly with the organization to identify, prioritize, frame, and structure complex, ambiguous problems where advanced analytics projects or tools can have the biggest impact
Identify and communicate the challenges and opportunities that the group should be working on
Help define not just the analytical direction, but influence the direction of the associated work and affect change

152

Senior Operations Analyst Resume Examples & Samples

Support all phases for the Operational development and implementation of the Affordable Care Act (ACA) Support the development and implementation of the Health Insurance Exchange (HIX) system to support ACA implementation
Support all phases for the Operational development and implementation of LTSS policy and support the development and implementation of MA21 enhancements for LTSS populations
Participate in Business/IT JADs teaming with IT colleagues in HIX/MA21 system developments, enhancements and expansions
Review documents defining business and functional requirement specifications for HIX/MA21 development
Troubleshoot and resolve difficult HIX/MA21 systems issues, identify resolutions to systems shortfalls and define needed systems enhancements

153

Gwim Senior Operations Analyst Resume Examples & Samples

Review calls that are setup through NICE Interactive Analytics (IA) to gauge Voice of the Client (VOC), call trends, coaching /training needs and root cause analysis
Identify and report out to the leadership team on employee adherence to compliance
Complete review forms and document coaching opportunities
Partner closely with the LCOE section to recommend training and knowledge gaps
Limit exposure/risk through call listening and observations
Ensure compliance with call handling procedures
Candidate must consistently demonstrate excellent verbal and written skills and exhibit a strong commitment to client satisfaction and service ownership via observable call management behaviors. The GWIM Quality Analyst must be able to work in a fast paced environment and consistently demonstrate leadership behaviors. The interview process may require a presentation and writing sample
Candidate must have a minimum of “Meets” rating on mid-year performance review, be free of written warning within the last 90 days, and have a least 12 months of service at Bank of America Merrill Lynch. Also required is the ability to exceed in all six competencies listed below
Subject Matter Expert in Home Loans products and services
Subject Matter Expert in Compliance requirements
Excellent communication, analytical, verbal and written skills
Excellent interpersonal skills for motivation, persuasion and encouragement
Candidate must have a minimum of “Meets” rating on mid-year performance review, be free of written warning within the last 90 days, and have a least 12 months of service at Bank of America/Merrill Lynch
Previous experience servicing phone calls for Wealth Management clients
Be able to work in a fast paced environment
Previous banking and brokerage experience
Previous experience in Quality Analyst role
1-2 years of experience servicing phone calls for GWIM clients

154

Senior Operations Analyst Resume Examples & Samples

Ability to develop strong relationships with internal teams (Support, IT, Sales and Operations)
Assist Compliance Manager with revenue related Compliance initiatives across GTM Americas
Delivering top quality usage and analytics reporting to support compliance, one-time billing and account planning
Maintaining reports that document both once off and recurring revenue
Respond to client inquiries in a timely, accurate manner by researching and advising, where necessary, content related licensing questions
Preparing client communications that outline overusage and our intention to bill
Maintaining an up to date view of each client’s contractual position in relation to the product
Ability to multi-task numerous projects and shift priorities as needs change
Ability to track and manage priority projects in conjunction with multiple departments and relay back to sales executives and clients
Ability to effectively track and monitor TR and third party data trials and follow up with the respective third parties and internal sales teams
Develop additional compliance reporting as needed

155

Senior Operations Analyst Resume Examples & Samples

Proficient in Microsoft Excel
TotalView experience
Flexible work schedule
Call center experience
Proficient in Microsoft Access, Genesys, SharePoint, or other database programs
Knowledge of Workforce Management systems such as, TotalView, Aspect, CME
Knowledge of systems that supported Frontline Units use such as, Synergy, EPIC, AS400, MSS, TSS, and TSYS
Experience with business continuity

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