Operations Project Analyst Resume Samples

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J Weber

Jana

Weber

6102 Hegmann Turnpike

San Francisco

+1 (555) 856 4511

6102 Hegmann Turnpike

San Francisco

Phone

p +1 (555) 856 4511

Experience Experience

Boston, MA

Operations Project Analyst

Boston, MA

Heidenreich-Reichel

Boston, MA

Operations Project Analyst

Serving as a project liaison between RPS Operations, RIO, and TOS project leads
Support Operations SME’s in identifying, coordinating, and communicating tasks
Lead meetings to obtain updates on Operations tasks, issues, and decisions and communicate to the RIO and TOS project leads
Support Operations with non-RIO supported initiatives such as Corporate Payment Systems (CPS) and FileNet
Serves as point of contact for the compliance audit process, documentation of responses, and ensuring processes are in place along with the implementation and execution of improvement opportunities
Responsible for customer impacting Santander Direct Communications and will be responsible for preparation of communications for Santander Direct Weekly Update, Latest News and Urgent Communications
Ensure effective documentation and update of procedures and processes to drive efficiencies and first call resolution

Detroit, MI

Project Analyst Iv-operations

Detroit, MI

Pfannerstill Group

Detroit, MI

Project Analyst Iv-operations

Leads the work of others and provides training in project analysis methods and techniques
Keeps abreast and maintains working knowledge of current project analysis and management methodologies
Maintains documentation and communications, including status reports, project charters and quality assurance reviews
Creates and updates project schedules using automated project management software
Consolidates and refines status reports into program level and senior management reports
Develops and summarizes the annual project report summaries
Manages change control and resolves or escalates project issues with management in assigned functional area

present

San Francisco, CA

Operations Division Departmental Project Analyst

San Francisco, CA

Howe, Stark and Jaskolski

present

San Francisco, CA

Operations Division Departmental Project Analyst

present

Perform complex data mining and aggregating; query multiple data sources (Flat Files, Excel, Access, SQL Server, SAS, DB2, etc.)
Perform trend analysis and forecasting using transaction data to identify and mitigate long-term fraud patterns
Develop and implement new tools to aid in analysis and reporting
Create new ways to mitigate fraud losses, while avoiding a negative client impact
Maintain strong performance of existing mitigation efforts
Manages small project initiatives with limited scope
Reports project status to Department Manager a regular basis. Assist management through the project phases, and ensure steering committee members are prepared for meetings and gate reviews

Education Education

Bachelor’s Degree in Business Administration

Bowling Green State University

Bachelor’s Degree in Business Administration

Skills Skills

Advanced knowledge of assigned business line or functional area
Excellent interpersonal, verbal, and written communication, organizational and
Demonstrated leadership skills
A solid knowledge of project management competencies with the ability to
Prior process improvement and project coordination experience
Process driven/Rigorous
Excellent communication skills
Strong collaboration skills
Continual improvement focused
Solid data analysis skills

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15 Operations Project Analyst resume templates

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Asset Management Operations Project Analyst Resume Examples & Samples

Facilitate UAT status update meetings including distributing minutes and ensuring all actions are closed out in a timely manner
Identifying controls and opportunities, providing suggestions to improve existing processes
Experience working on projects required
Experience creating project documentation such as business requirements and test scripts required
Ability to execute tasks under aggressive targets and effectively manage to changes in plan
Ability to work independently and be self motivated
General securities knowledge
Proficient in Microsoft applications, specifically Excel and Access

Project Analyst Identity Access Operations Resume Examples & Samples

Responsible for managing small to medium scale projects for the Enterprise Access Administration Team
Lead Analysts and Engineers by establishing and managing milestones and project schedules to support deliverables
Adhere to established project management methodologies, ensuring the work on the project is clearly defined
Elicit requirements utilizing interviews, analysis, use cases, and workflow analysis
Evaluate information gathered from multiple sources, reconcile conflicts
Identify risks or areas for improvement and present solutions
Facilitate collaboration and lead cross-functional teams
Gather project requirements, analyze and communicate to stakeholders
Act as a driver and traffic projects within the organization while adhering to company goals, policies and practices
Provide regular weekly status reporting against defined project schedules
Identify and define mitigation plans for risks and issues related to project timeline, resources, or quality
Coordinate and conduct impact assessment across all relevant Operations teams
Attend daily, weekly and monthly calls/meetings related to projects, keeping business stake holders apprised of status

Am-operations Project Analyst Resume Examples & Samples

Detailed analysis on pricing structures, revenue and functionality of the billing system
Working with business management to define and write business requirements, test execution plan and UAT standardized test cases to be leveraged during UAT
Coordinate UAT (user acceptance testing) across all impacted stakeholders including reconciliations, Ops and Middle Office
Partner with technology to ensure the design and build requirements meet business needs
Experience managing and / or participating in user acceptance testing required
Ability to multi-task and prioritize issues / workload
Ability to come up to speed quickly on new subject matter
Control and risk focused
Knowledge of HP Application Lifecycle Management (ALM) tool a plus
Advanced Access Skills
Series 99 required within 120 days of hire date

Operations Division Departmental Project Analyst Resume Examples & Samples

Creates project documentation to ensure appropriate communication throughout the project life cycle. Documentation would include, but not limited to: project plan, implementation plan, team roster/meeting attendance, agenda, meeting minutes and Disaster Recovery plan
Manages small project initiatives with limited scope
Assists in the development and maintenance of project schedules by negotiating with team members to identify key milestones, project activities, dependencies, risks and timelines
Assists in definition of project scope and objectives to ensure all expected deliverables are met
Reports project status to Department Manager a regular basis. Assist management through the project phases, and ensure steering committee members are prepared for meetings and gate reviews
Associate's degree in Business Administration or Technology-related field, or equivalent education and related training
Two years experience as a Departmental Project Analyst I or relevant work experience

Operations Division Departmental Project Analyst Resume Examples & Samples

Analyst hired will be supporting our Electronic Money Movement product lines. This includes Bill Payment, Transfer, Mobile, Digital Payments, etc. Technical understanding of electronic payments is critical, with preferred knowledge in the product lines noted above and the Online Channel
Analyst will be expected to work very closely with IT resources, and should, therefore, be somewhat familiar with IT processes and procedures
Strong project management skills are necessary to execute well in this role. This includes experience in managing and leading projects. (Sharepoint, Microsoft Suite, Visio, etc)
Strong interpersonal skills. Retail Payments interacts daily with an array of other internal departments and vendors. This analyst will be expected to work closely, communicate well, and build relationships with these partners

Project Analyst Identity Access Operations Resume Examples & Samples

Improve current processes and drive positive change in controls, data quality and regulatory compliance
Ability to work in a dynamic environment where work tasks vary and processes are changing
Ability to work in across teams in multiple regions
Highly organized, flexible, proactive, and the ability to adhere to deadlines
Ability to effectively manage and prioritize multiple projects simultaneously and work successfully under time pressure
Knowledge of IT Risk Standards and User Access Management Policies
Functional knowledge of SharePoint design and administration
Experience with UAT methodologies, planning and creating test scripts
Self motivated, results orientated & analytical ability
Work independently with users to define concepts
Strong skills with Microsoft Office products (Word, Excel, Project, PowerPoint, Visio, MS Project)

Project Operations Analyst Resume Examples & Samples

Manage day to day project operations support including
Solid Issue Management and resolution skills
Strong analytic and communication skills
Experience or understanding of relevant business areas
Experience in working with culturally diverse teams and with geographically distributed teams
Knowledge of Microsoft Office applications: Excel, PowerPoint, MS Project, SharePoint etc
Effective and comfortable interacting with colleagues, partners, and leaders/managers
Ability to influence others to achieve goals and impact results
Ability to create and maintain networked relationships

Operations Division Departmental Project Analyst Resume Examples & Samples

Analyst supporting our Prepaid product lines. This includes General Purpose Cards, Payroll Cards, Gift Cards and Money Transfer Cards. Technical understanding of electronic payments is critical, with preferred knowledge in the product lines noted
Analyst expected to work very closely with IT resources, and should, therefore, be somewhat familiar with IT processes and procedures
Have strong interpersonal skills. Retail Payments interacts daily with an array of other internal departments and vendors. This analyst will be expected to work closely, communicate well, and build relationships with these partners

Operations Division Departmental Project Analyst Resume Examples & Samples

Analyst hired will be supporting either our Debit, Prepaid or Electronic Money Movement product lines. This includes Debit and Prepaid Card, Bill Payment, transfer, Mobile, Digital Payments, etc. Technical understanding of electronic payments is critical, with preferred knowledge in the product lines noted above
Analyst will be expected to work very closely with IT resources and should, therefore, be somewhat familiar with IT processes and procedures
Strong project management skills are necessary to execute well in this role. This includes experience in managing and leading projects. (SharePoint, Microsoft Suite, Visio, etc)
Strong interpersonal skills. Retail Payments interacts daily with an array of other internal departments and vendors This analyst will be expected to work closely, communicate well and build relationships with these partners

Project Analyst Iv-operations Resume Examples & Samples

Leads the work of others and provides training in project analysis methods and techniques
Coaches and mentors other project analysts and ensures that there is consistency in the application of project management methodology within project teams
Builds project plans based on resource estimates, timelines and budget and other financial information
Creates and maintains internal project management tools, including work breakdown structures, work package planning spreadsheets, Gantt charts, dependencies diagrams, forecasts, actual and variance reports, costs, system changes, risk assessment ratios, templates and related applications
Creates and updates project schedules using automated project management software
Serves as a liaison between project managers and internal customers to define and clarify project requirements and parameters
Develops and summarizes the annual project report summaries
Manages change control and resolves or escalates project issues with management in assigned functional area
Maintains documentation and communications, including status reports, project charters and quality assurance reviews
Consolidates and refines status reports into program level and senior management reports
Develops audio-visual materials and participates in presentations to project stakeholders
Maintains the projects web site
Track expenditures and maintains project financial reports, forecasts and accruals
Ensures post-project reviews are completed in a timely manner
Acts on behalf of project managers, as required
Trains others to use required project management methodologies and provides user support for project management software and templates
Provides administrative support to project management teams and serves as liaison with technical and vendor support
Advanced concepts, practices and procedures of project analysis and project management
Advanced business case analysis
Advanced project resource planning
Advanced project management concepts and methodologies
Building project plans and creating and maintaining project management tools
Creating and updating project schedules using automated project management software
Defining and clarifying project requirements and parameters
Managing project changes and dealing with project issues
Maintaining project documentation and communications
Preparing management reports
Developing audio-visual materials and presentations
Maintaining a web site
Tracking expenditures and maintaining project financial reports, forecasts and accruals
Lead the work of others and provide training in project management analysis methods and techniques
Incorporate needs, wants and goals from different business unit perspectives into project analysis activities
Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes, without organizational authority
Prioritize and support multiple projects and priorities in a fast-paced, dynamically changing environment
Work independently as well as collaboratively within a team environment
Establish and maintain effective working relationships with others at all organizational levels

Project Analyst, Gcso Operations Resume Examples & Samples

A minimum of 2 years of relevant operational experience (e.g. business SOP ownership/support; contract administration, procurement, IT and/or compliance related processes or systems) OR a minimum of 5 years of project management experience in a different function is required
Demonstrated proficiency with Project Management tools and techniques is preferred
PMP or related project management certification preferred
Skills in six sigma improvement methodologies, performance measurement, and change management preferred
Experience working with procurement and compliance systems (e.g. Ariba, Aravo, Totality, Contracting systems, ReCAP etc..) is preferred
Demonstrated experience with independently driving projects forward to completion is required
Demonstrated ability to resolve conflict, influence teams, and to build relationships in meeting organizational objectives, without formal authority is required
Experience acting as a liaison to information technology (IT), health care compliance and procurement is preferred
Experience in managing budgets and vendors is preferred
Ability to thrive in areas of ambiguity and influence change in a matrixed environment is required
Global mindset with proven ability to partner cross culturally and regionally is preferred
Proven experience in driving results in a highly complex and rapidly changing environment is required
Ability to create presentations for an executive-level audience is required
This position is located in Raritan, NJ and will require up to 10% domestic and internationalAdministration

Operations Project Analyst Resume Examples & Samples

Maintain a high level understanding of the RPS Operations business lines including systems used and standard operating policies and procedures
Secure and engage appropriate business subject matter experts (SME’s) and assist in determining level of engagement needed by Operations business lines
Serving as a project liaison between RPS Operations, RIO, and TOS project leads
Assisting Operations subject matter experts (SME’s) with understanding project scope and objectives. Help identify and communicate business requirements and business rules to the RIO and TOS Business Analysts
Support Operations SME’s in identifying, coordinating, and communicating tasks
Lead meetings to obtain updates on Operations tasks, issues, and decisions and communicate to the RIO and TOS project leads
Support Operations with non-RIO supported initiatives such as Corporate Payment Systems (CPS) and FileNet
Five to eight years of experience in project management activities
Advanced knowledge of assigned business line or functional area
Excellent interpersonal, verbal, and written communication, organizational and
A solid knowledge of project management competencies with the ability to

Energy Operations Project Analyst Resume Examples & Samples

Evaluate and test new products, services, processes, procedures and technologies relevant to energy and water conservation
Develop, market and implement energy and water conservation projects at the Division level
Coordinate and manage energy conservation initiatives with Division Maintenance and Construction Departments
Assist Construction and Procurement departments with the evaluation and selection of mechanical HVAC-R, other facility mechanical systems and facility service equipment
Monitor and capture available project incentive funding from available resources
Monitor and capture Federal Tax Credits and maintain Utility User Tax caps
Assist with the reporting and implementation of corporate Social Responsibility efforts
Manage and implement Demand Response programs requirements
Create, analyze and promulgate facility energy utilization reports
Manage all company requirements for Energy Star Benchmarking
Assist with Utility Bill Auditing, right rate analysis and tariff application
Assist as required with 3rd party competitive energy supply obligations to include metering, telecom and billing requirements
Assist with the management of competitive energy supply operations framework, including processes, procedures and protocols, for natural gas and electric third party supply operations implementation
Track annual natural gas, electric and water rate changes for utility budget development for over 300 utilities
Resolve utility billing, metering and telecom issues working with Division Telecom and/or Safeway’s billing organization (NASC)
Strong problem solving and analytical skills required
Strong interpersonal and communication skills required
Advanced Microsoft Excel, Word and PowerPoint proficiency required
Understanding of general accounting and finance principles desired
Grocery Retail experience a plus
Energy Management System (EMS) Programming experience a plus
Knowledge of utility billing determinants and tariff design a plus
Knowledge of HVAC/R/EMS mechanical commissioning experience a plus
Training with energy derivatives a plus
Bloomberg Terminal operations experience a plus

Operations Division Departmental Project Analyst Resume Examples & Samples

Project Analyst should have prior analyst experience working on an unstructured data migration project
Should have prior experiencing with creation and management of Active Directory (AD) groups
Experience in creating standardized folders with AD Group protections
Hands on experience with a Data Loss Protection (DLP) tool
Detail oriented and pays great attention to detail

Operations Division Departmental Project Analyst Resume Examples & Samples

Lead small work teams in development of strategic plans, leveraging both technical solutions and business process improvement. Make recommendations based on findings to department manager/head
Coordinate system implementation, testing and any training that becomes necessary as a result of conclusions reached in project-related activities of systems implementation or policy change. Serve as the primary technical resource of an assigned system and manage the process
Provide input, counsel and leadership to support planning and prioritization of business systems-related activities. Develop the business unit systems plan using knowledge of industry trends and technologies to integrate that plan with the corporate systems plan
Perform complex data mining and aggregating; query multiple data sources (Flat Files, Excel, Access, SQL Server, SAS, DB2, etc.)
Monitor daily feed of bank product transaction data. Validate data to ensure accuracy, quality, and integrity. Perform periodic system and file maintenance on tools used for analysis and reporting
Perform trend analysis and forecasting using transaction data to identify and mitigate long-term fraud patterns
Create new ways to mitigate fraud losses, while avoiding a negative client impact
Maintain strong performance of existing mitigation efforts
Communicate about losses and performance of mitigation efforts through reports, graphs, and charts
Provide ad hoc analysis and research in response to requests from other analysts or management
Develop and implement new tools to aid in analysis and reporting
Bachelor’s degree or equivalent experience and related training (preferably in a science, engineering, mathematics, computer science or risk management field)
More than four years of data mining and statistical analysis experience
Seven to ten years of banking experience or six years of fraud/risk management experience
Working knowledge of debit or credit card processing
Extensive knowledge of Microsoft Access, Excel, and reporting/analysis applications such as Cognos, Tableau, SAS, and SQL
Be proactive in identifying and applying emerging business technologies and processes
Ability to effectively communicate complex data to non-technical audiences
Ability to work independently with minimum supervision in a detailed and deadline oriented environment
Moderate understanding of all systems/programs/software impacting department
Ability to identify technical problems and solutions in relation to existing business environment
Ability to make decisions that have financial impacts to clients and minimal impact to more than one department and/or significant impact to department processes
Strong logical reasoning and analytical skills

Operations Project Analyst Resume Examples & Samples

Completed HS diploma is required. College degree preferred
Prior process improvement and project coordination experience
Process driven/Rigorous
Continual improvement focused
Solid data analysis skills
Self-starter, self-directed
Flexibility/Agility
Ability to transform ambiguity into logical tasks to accomplish positive results

Operations Project Analyst Resume Examples & Samples

2 or more years of Previous Fraud experience
1 or more years of previous Management/Project Management experience
This role requires strong technical proficiency and knowledge
Must have advanced skills and proficiency in SharePoint, Excel and PowerPoint (desired SharePoint Designer or coding experience)
Analytical/Problem Solving/Decision Making Skills: Think analytically, excellent research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems
Service Attitude: Comprehend and empathize with client needs, devote time and effort to satisfy clients requests
Flexibility and Adeptness: Handling multiple projects and daily tasks, adjust to a changing environment, adept to new approaches that improve overall work efficiency and effectiveness
Strong risk mitigation skills: Proven ability to work within the risk framework and proactively identify possible risk issues, especially monetary and regulatory. Ability to lead by example and teach employees deeper risk skills in support of protecting the firm and reducing liability
Teamwork: Strong, proven ability to work in a virtual environment and stay connected through excellent communication and positive attitude with peer(s) and teams in other sites
Initiative: Identify process improvements, demonstrate a self-starter behavior and a willingness to help others, and show potential to require minimal supervision
Must be able to effectively manage virtually with peer teams
Strong PC skills, proficient in MS Office specifically Excel and Outlook
Ability to handle multiple assignments in addition to processing daily business

Operations Project Analyst Resume Examples & Samples

5 years of experience in customer service or a financial institution with at least 2 years of experience in management
Strong writing, interpersonal & project management skills
Results oriented, self-motivated, detail oriented, and have the ability to balance multiple assignments
Solid written presentations skills and presentation delivery skills
Strong working knowledge of compliance and risk
Ability to Influence and drive positive outcomes
Working knowledge of MS Office products and the Intra/Internet is required
Technical skills should include literacy with personal computer software including info mapping , Excel , Word, PowerPoint,
Willingness to be flexible with schedule to meet the needs of the business

Business Operations & Project Analyst Resume Examples & Samples

Develop ad-hoc departmental system reports and spreadsheets to include but not limited to
Projects, product or business line requests related to Commercial Lending Operations activities and to support operational needs of the Department
Assist in researching and compiling business and financial information regarding business results with minimal direction to support business decisions related to Commercial Lending Operations projects and programs
Participate in meetings related to planning and implementing new projects, products and programs within Commercial Lending Operations in support of short and long-term business objectives
Write test scripts and complete user acceptance and certification testing for changes to existing system functionality and upgrades, as well as new technologies, to identify system issues and mitigate risk. Escalate testing-related issues, concerns and risks to the appropriate levels of management for their resolution prior to implementation. Maintain records of test scripts per audit standards. Develop departmental communication and training plans for new systems or functionality to ensure staff awareness of pertinent changes
Maintain the currency and accuracy of departmental procedures to ensure proper controls are in place and mitigate risk
Commercial Lending Operations provides operational support for commercial loans, commercial leases and international trade finance. This position provides support for all projects of a technical and non-technical or process nature affecting the Department and originated either from within or external to the Department such as from Finance or Credit. BASIC QUALIFICATIONS REQUIRED
Bachelor’s Degree and a minimum of 1 year’s project or support experience, or in lieu of a degree, a combined minimum of 5 years’ higher education and/or work experience, including a minimum of 1 year’s project or support experience
Proven time management skills
Proficiency with personal computers as well as pertinent word processing, spreadsheet and email software
Ability to read fine print
Must be willing to work weekends periodically
Minimum of 3 years’ prior departmental or banking industry experience
Prior commercial lending product and/or system knowledge About M&T At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future. Apply today at www.mtb.com/careers!

Project Operations Analyst Resume Examples & Samples

Investigate and conduct research through interviewing, reading various reports, and combing through data
Identify workflow/system improvements and provide recommendations while working with operations team to enact approved enhancements and changes
Aid in the creation, maintenance, and monitoring of operational workflows
Support Senior Operations & Service Delivery Manager with various projects and responsibilities
Minimum of 3 years of demonstrated experience in workflow/process optimization + data analytics reporting
Exhibits an energetic and positive “can do” attitude
Strong facilitation skills
Self-starter and the ability to think creatively and out-of-the-box
Strong communication, interpersonal, and problem-solving skills

Operations Project Analyst Resume Examples & Samples

Supports CRRP Management, Risk-based programs, and other TeamHealth staff members in the coordination and management of various operational activities related to program or registry processes
Manage provider questions/inquiries related to the MIPS program
Manage operational processes designed to support the reporting entities for NHQI
Plans, executes, and monitors progress, as well as coordinates meetings and setup, for the various initiatives assigned
Prepares meeting agendas, materials, and minutes for multiple projects, as well as follows up on meeting action items
Organizes project documents, reports, and related documents, maintaining version control
Works collaboratively with leaders and employees to research, diagnose, and develop recommendations to resolve organizational issues related to reporting to enhance current and anticipated work processes as needed
Uses facilitation skills in working with leaders and employees on projects in a manner that ensures ownership and commitment are maintained by team members
Compiles data from various sources; cleans and formats data into meaningful reports; updates reports as needed
Analyzes various reports and performance measures, looking for trends and outliers to report to risk-based program management, the Chief Medical Office (CMO), or other TeamHealth stakeholders
Contributes ideas and opinions about strategic issues for consideration to CRRP management by collecting and analyzing relevant data. Communicates proactively to analyze information needs
Utilizes various reporting tools and models to assess operational performance of individual clients and for overall program performance
Troubleshoots data and conducts analysis using critical thinking and advanced problem-solving skills
Prepares summary findings and report interpretations. Displays and communicates data in a clear and concise format
Bachelor’s Degree in Business Administration, Organizational Management, or other related field
Intermediate computer proficiency in Microsoft Word, PowerPoint, and Project
Advanced proficiency in Microsoft Excel (ability to create and work with pivot tables, write formulas, chart customization, create/edit report macros, etc.)
Experience with Tableau, Cognos or other reporting software preferred
Experience in coordinating simultaneous projects and assignments from various levels across the organization by assessing project deadlines, establishing work priorities, and coordinating work schedules
PMP certification preferred, or willingness to sit for PMP certification examination
3 – 5 years’ experience in corporate or operational reporting/analysis; proven skill accomplishments preparing and communicating models, trend analysis, operational metrics, etc., and making recommendations for leadership
Ability to quickly learn new concepts and technical skills
Impeccable attention to detail when following set instructions and reviewing reports for accuracy
Demonstrated ability to communicate effectively both orally and written; particularly the ability to explain complex data analyses in easy to understand terms
Excellent interpersonal and customer service skills, professional demeanor
Ability to work well with others, and work with minimal direction/supervision
Ability to work under tight deadlines, prioritize work, and handle stress/conflict
Resourcefulness, ingenuity, strong decision-making and problem-solving skills

Operations Project Analyst Resume Examples & Samples

Claims/Fraud/HLI Process/Systems knowledge
Proven strong relationship management skills
Strong Time Management skills
Strong Attention to Detail
Call Center Operational knowledge
SPOC Process
ARM (Access Request Management) System knowledge
Ability to work with databases (SharePoint, excel, etc.)

F&B Operations & Project Analyst Resume Examples & Samples

F&B Budgeting/Forecast Process
Operational reporting/Insight - Review, own & develop reporting (weekly, monthly) delivered to the operational teams
Non –expansionary/operational Project Support

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