Practice Manager Resume Samples

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M Torphy

Mustafa

Torphy

937 Doyle Curve

San Francisco

+1 (555) 792 7955

937 Doyle Curve

San Francisco

Phone

p +1 (555) 792 7955

Experience Experience

Philadelphia, PA

Practice Manager

Philadelphia, PA

Hammes, Gleason and Toy

Philadelphia, PA

Practice Manager

Conduct assignments in accordance with internal and external standards
Compliance and advisory across all tax heads with an emphasis on personal tax planning
Highlight and investigate accounting issues
Establish and maintain strong client relationships
Business development and management of tendering process for new business
Planning audits, identifying necessary resources and key risk areas
Management of audits and ensuring timely completion of assignments within tight budget

New York, NY

Group Practice Manager, Cvpa

New York, NY

Gaylord-O'Kon

New York, NY

Group Practice Manager, Cvpa

Develop and execute monthly performance (financial & wRVU) reviews with physicians
Responsible for e-Clinical Works Implementation/set-up and data migration for all new providers
Monitor actual financial performance compared to budget including FTE Management
Assists Market Director to monitor financial performance, including compensation and overhead expenses
Maintains an excellent working relationship with the medical profession and other health related facilities and organization through formal working agreements
Identifies and coordinates all opportunities for improvement and staff education
Works to resolve patient issues and complaints

present

Detroit, MI

Senior Practice Manager

Detroit, MI

Kessler-McGlynn

present

Detroit, MI

Senior Practice Manager

present

Prepares work schedules, makes job assignments, and prepares and approves payroll. Provides direction and priorities of work activities within the clinic
Direct management and leadership of entire team including: hiring, compensation, retention, performance management
Provide expert input to client proposals and contracts to ensure commitments and expectations are well defined and managed
Manage team performance to meet and exceed targets for revenue, margin, and growth
Manages services personnel including engagement staffing, staff performance/evaluations, effective communication, career planning, and succession planning
Consulting practice leadership as manager of managers; team size >50 and P&L responsibility
Assuming a lead role in development and execution of the finance function's agenda including the professional development of the finance team

Education Education

Bachelor’s Degree in Business

Northeastern University

Bachelor’s Degree in Business

Skills Skills

Excellent interpersonal and management skills, with the ability to interact professionally with staff and physicians at all levels
Strong interpersonal, project management and mentoring skills. Ability to make decisions in a rapidly growing, professional, service oriented environment
Solid organizational, initiative, and innovation skills. Ability to respond quickly and purposefully to routine and unusual situations
Great people skills with a professional demeanor, outgoing personality and ability to interface with patients
Ability to communicate effectively; ability to analyze and interpret data; ability to plan, develop and coordinate multiple projects
Coach and mentor staff to create an environment for high performing, highly motivated and engaged team of professionals
Ability to make decisions quickly and independently
Strong attention to detail
Strong organization skills and attention to detail
Ability to handle fast-paced/stressful situations in a calm professional manner

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15 Practice Manager resume templates

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Senior Practice Manager Resume Examples & Samples

Proving close support to the Finance Director in managing the financial health of the business
Bringing trusted insight and advice to the Practice Group Managers in driving profitable growth of their business units and management of financial performance against budget
Leading and managing the Practice Planning and Analysis Team in ensuring timely, accurate and valued financial information to the Practice Group Managers and Partners
Setting the agendas and lead the analysis of variances to budget, recommending corrective courses of action
Bringing senior analytical support to the development and implementation of initiatives
Supporting the Commercial Finance Manager in the provision of pricing analysis and insight in regards to new assignments
Assuming a lead role in development and execution of the finance function's agenda including the professional development of the finance team

Practice Manager Resume Examples & Samples

5+ years of experience managing Physician Practices
Experience managing multiple sites
IVF experience

Practice Manager Resume Examples & Samples

5+ years of managing a Medical Practice with exceptional leadership and organizational/business management skills required
Bachelor’s Degree in Business, Healthcare, and/or related field
Strong human resources and supervisory experience with 25+ employees
Exceptional knowledge of information technology and its application to the health care environment
Highly organized
Master's Degree in related field
Electronic medical records experience

Practice Manager Resume Examples & Samples

3+ years of Supervisory experience
Experience with EMR implementation and workflow analysis
Proficiency in Microsoft Office/Suite
Experience with Press Ganey (need to increase those numbers, so want someone familiar with the metrics and putting a plan of action in place)
Master’s Degree in Health or Business Administration
5+ year of Management experience in an Ambulatory setting
Experience working with union employees

Practice Manager Resume Examples & Samples

Experience managing a practice
Call center and/or scheduling background
Solid leadership style

Professional Services Practice Manager Germany Austria Switzerland Resume Examples & Samples

Develops standards around which others will operate
Accomplishes results through the management of a team of professional team members and/or managers
Independently determines approach to managing teams and daily operations
Provides guidance, constructive input and motivation to team
May develop an external presence through publication or speaking engagements
Assumes responsibility for sales objectives
Conducts solid stakeholder and risk analysis on key issues
Develops new techniques to support innovative solutions
Removes barrier to change
Final degree either economics or technical or 10+ years of experience in the industry
At least 5+ years of proven Leadership experience of team size larger than 10 individuals
Good knowledge of technologies, especially Identity & Access Management or Security Management technologies
Experience working for a software vendor

Practice Manager Change Management Resume Examples & Samples

Bachelor’s degree in Business, Computer Science, Information Technology or related field; or equivalent work experience
5+ years’ experience in project execution role across the solution delivery life cycle (e.g. requirements, analysis, testing, and implementation)
ITIL V3 certified
Demonstrated proficiency in assigned practice area (including general practice, methodology, tools and processes)
ITSM tool experience with ServiceNow is preferred
2+ years’ experience in a consulting role with an emphasis within the assigned practice area
Experience with process improvement methodologies and tools (e.g. Lean Six Sigma)

Indoor Solutions Practice Manager Resume Examples & Samples

Define most efficient delivery strategy and models for various solutions types and various wireless operators
Evaluate existing delivery models and propose changes required to efficiently deploy indoor solutions
Define requirements for various roles required in a solution delivery and work with delivery units to assure their readiness
Define, document and assure successful implementation of new processes and methods of procedure
Evaluate existing tools and define new ones that may be required
Bachelor’s Degree in Engineering or other technical degrees, preferred
3-5 years of relevant experience with Service and process (MOP) development of end to end indoor wireless solutions
Solid understanding of each service offering in indoor environment. I.E., Building identification, leasing, site survey, RF design, installation, commissioning and integration, validation, optimization, maintenance
Solid understanding of various indoor product platforms (DAS, small cells, WiFi) and how E2E services may vary for each
Ability to patiently work in a complex organizational environment
Being able to efficiently work with several other functional areas/organizations at the same time
Understanding of project structure, setup and basic financial milestones in indoor projects
Experience in process mapping and technical document writing
Understanding of level of effort (LOE) requirements for each service component
Experience with new product introduction, trials and service definitions
Understanding of Value Added Reseller (VAR) model
Ability to find and understand the big picture and convert strategic thinking into tactical action items with clear deliverables and timelines
Ability to, where applicable, hold other organizations responsible for their deliverables
Ability to efficiently communicate with operations and sales functions within various customer units

Practice Manager Resume Examples & Samples

Conduct assignments in accordance with internal and external standards
Responsibility of financials to P&L and Balance sheet level with appropriate analysis and review
Compliance and advisory across all tax heads with an emphasis on personal tax planning
Highlight and investigate accounting issues
Ensure completion of assignments within allocated timeframes
Establish and maintain strong client relationships
Business development and management of tendering process for new business

Practice Manager Resume Examples & Samples

Comprehensive experience as Office Manager/Practice Manager that has functioned in small to mid-sized financial services practice
Proficiency in Microsoft Word, Excel and Quickbooks
Candidate should have a proven record that utilized strong communication expertise and exceptional interpersonal and team-building skills. Experience should include ability to attract and motivate members of the team

Practice Manager Resume Examples & Samples

Superior written and verbal communication skills; to include developing executive level presentations
Proven practice area leadership experience, including ability informally lead and mentor peers across the practice community
Effective facilitation skills with experience leading and driving requirements visualization workshops
PMP, CCBA, CBAP, CTM, CSTP, CSTE or appropriate ITIL certification (based on practice area)
Experience executing projects using Agile method0logy

Practice Manager Resume Examples & Samples

Planning audits, identifying necessary resources and key risk areas
Management of audits and ensuring timely completion of assignments within tight budget
Management and development of qualified and trainee accountants
Working closely with clients and playing a support role in advisory and business planning

Practice Manager Resume Examples & Samples

Bachelor’s Degree in Accounting, Finance, Nursing or related field
Minimum seven (7) years’ experience in healthcare management
Knowledge of healthcare environment and understanding of basic medical office operations
Excellent analytical skills, problem-solving skills and strong interpersonal skills
Superior communication skill, both written and verbal
Ability to establish and maintain effective and collaborative relationships with all key functional areas
*Local candidates only***

Practice Manager Resume Examples & Samples

Leads and manages the operations functions through the design/implementation of processes/procedures that effectively manage the Recruiting, Licensing, Marketing and Environment/Facilities Management functions as well as systems that support advisors and client service processes
Provides leadership, coaching and mentoring to a team of direct reports, including annual performance reviews
Provides management of human resource functions for the team. This includes responsibility for staffing all position openings; responsible for the on-boarding, training and performance management for employees in these positions to ensure success in contributing to the office results
4 year College Degree or equivalent work experience, preferably in the Financial Services Industry
Previous successful supervisory experience including knowledge of HR policies and labor laws
Excellent written and verbal communication skills; demonstrated ability to motivate team members to delivery results
Ability to manage multiple priorities in a fast paced environment with little or no supervision and strong organizational/time management skills
Ability to function in fast-paced environment and maintain operational quality. Demonstrated ability to handle multiple priorities
Effectively complete tasks in the most efficient and accurate manner
Strong organizational skills and detail oriented
Able to maintain confidentiality. Demonstrated professionalism
Ability to operate under limited/minimal supervision
Series 63 & 65 or 66, Life, Accident, and Health licenses

General Practice Manager Resume Examples & Samples

Manage a portfolio of clients, starting at around £400k, and ensure that work is completed efficiently and with minimum fuss
Act as a training partner and mentor to assigned trainees
Take an active role in practice development activities to maintain and build relationships with new and existing clients
Take part in other ad-hoc exercises such as investigations, due diligence and other duties as required
Consider firm wide productivity and efficiency when planning jobs and assigning staff
Supervise, coach and develop junior members of staff within teams, on client premises and in the office

Site Practice Manager Resume Examples & Samples

Bachelor’s Degree in business administration or health administration
5–10 years of supervisory experience with a minimum of 2–3 years managing a primary care, specialty care, or ambulatory surgery practice
Excellent verbal and written communication skills, personnel and resources management skills, operations experience, team building and superior customer service skills
Ability to provide strong leadership
Outstanding judgment and decision making skills
Ability to handle multiple tasks simultaneously with ability to prioritize quickly
Experience working within a residency training facility

Residency Practice Manager Resume Examples & Samples

Demonstrate good judgment in solving problems as well as identifying problems in advance, and proposing solutions
A minimum of 8 years of experience is required
9 to 11 years of experience in professional services delivery management is preferred
Experience in managing in a matrix environment
Consultative skills
Financial and analytical experience
ITIL v3

Salesforce Practice Manager Resume Examples & Samples

Program strategy: senior stakeholder engagement, prioritization of effort, and CRM roadmap development
Partner with business teams to extrapolate and refine requirements and provide leadership in the decision making process
Business requirements management & solution design: analyze business processes, recommend Salesforce solutions, provide leadership in the decision making process
Implementation planning: gap analysis, requirements definition, deployment planning, resource planning, end-user testing & training
Identify gaps between complex business processes and recommended Salesforce solutions which close the gaps
Establish, manage and assist the business teams in prioritization of Salesforce efforts (including training and user adoption) to drive a maximum return on investments
Platform oversight: configuration, data quality, reporting, release management
Program management: maintain high-end user adoption and productivity to maximize Key’s return-on-investment
Vendor management: oversight of vendor risk, cost & quality
Continuous improvement: be aware of industry & CRM trends, drive innovation and incremental improvement
5 - 7 years of experience, with positions of increasing responsibility
Proved Salesforce CRM experience
Demonstrated ability to define business and system requirements
Demonstrated ability to turn data into business insight
Demonstrated ability to manage numerous complex priorities and to keep a multitude of stakeholders informed, coordinated, and high-performing
Demonstrated ability to manage people both directly and indirectly Preferred

Practice Manager Resume Examples & Samples

Bachelor’s degree in Computer Science, MIS, or related. Equivalent experience considered
5-7 years of relevant / related experience
Experience with Flexera Software Asset Management to maintain license compliance and optimize licensing
Ability to present technology recommendations from a business management perspective
Strong knowledge of asset management processes and procedures
Strong understanding of PC, network and Server software licensing and desktop hardware

Practice Manager Resume Examples & Samples

Oversees the review, development, implementation, and improvement of IT policies, procedures, processes and procedures, ensuring compliance with relevant laws, regulations, and frameworks for financial services institutions
Ensures all IT policy and procedures are documented and updated according to regulatory standards, deadlines are met, approvals obtained, guidelines followed, repository usage understood, and repository / system of record up-to-date as defined by the IT Governance program
Subject matter expert in enterprise risk management; Sarbanes Oxley (SOX) Section 404/302 Financial Controls; Gramm-Leach-Bliley Act (GLBA) Identity Theft & Red Flags; Federal Financial Institutions Examination Council (FFIEC) guidance on Information Security and Social Media; and 3rd Party risk assessments involving the review and assessment of Statement on Standards for Attestation Engagements (SSAE) No. 16, Service Organization Controls (SOC) reports and alternative documentation
Bachelor's degree in business, accounting, finance, computer science, information systems, engineering or a related field is required
Minimum of 5 years of experience in IT and financial services industry required
Minimum of 3 years of experience in IT GRC (governance, risk, compliance) methodologies, tools and enablers in the financial services sector required
In-depth knowledge of SOX, SSAE16/SOC1, SOC2, FFIEC, PCI required
5 or more years of experience in business process analysis, project methodology, or systems development life cycle
Previous industry experience with risk, audit, financial institution examination and regulatory requirements and coordination
In-depth knowledge of IT organization end-to-end areas and functions
In-depth technical capabilities and professional knowledge
Excellent written and verbal communication skills with the ability to negotiate
Ability to work both independently with sole responsibility and as part of a team to deliver quality work product in a timely fashion in a fast-paced environment
Ability to multi-task and prioritize projects with good judgment
Ability to exercise excellent professional judgment
Ability to work well with people from many different disciplines with varying degrees of technical experience
Ability to adapt to a dynamic, rapidly changing business and technical environment
Master's degree in a related field is preferred
CISSP and or CISM, CISA, CCIE certifications are preferred as well as other Microsoft, Linux, Cisco, or security certifications

Senior Practice Manager Resume Examples & Samples

Bachelor’s degree in Computer Science, Information Technology, Business or related field; or equivalent work experience
7-10 years of relevant experience
7+ years experience in project execution role across the solution delivery life cycle (e.g. requirements, analysis, testing, and implementation)
Demonstrated expert skill level in assigned practice area (including general practice, methodology, tools and processes)
Superior written and verbal communication skills including executive level presentations
Expert level project management and problem solving skills
4+ years experience in a consulting role with an emphasis within the assigned practice area
Prior knowledge of IT Asset Management

Campaign Enablement Practice Manager Resume Examples & Samples

Managing expectations and delivery against priorities of various stakeholders within countries, across Europe and WW
Regular interlocks with line of business leaders on results, hiring, resource deployment
Drive innovation and best practice sharing within the Campaign Enablement Practice
Ensure team members are active participants in the Practice Community
Work with other leaders across other Centers for best practices, governance and sharing for the optimization of process and timing
Have regular individual interactions and team meetings with the entire Campaign Enablement Practice Community
The manager should also work with the leaders of others practices at the Center to adopt / design / integrate processes to help plan and develop better campaigns
Align marketing automation practices / process to the new marketing operating model to support both high-volume, standardized campaign execution as well as high-value customized campaign execution
Help team members go above and beyond campaign execution into analysis of campaigns, testing and presenting it back to other marketing professionals

Practice Manager Resume Examples & Samples

Audits computer systems to ensure that they are operating securely and that data is protected from both internal and external attack
Conducts security assessments to ensure adherence to customer specific security policy, procedures and industry standards
Monitors, evaluates, and maintains security systems according to industry best practices to safeguard internal information systems and databases
Assists with the review and definition of security requirements and reviews systems to determine if they are designed to comply with established standards
Investigates security violations and breaches; Prepares reports on intrusions as necessary
Reviews firewalls logs across the assigned area. Configures firewalls, intrusion detection systems, and other network security devices across assigned area
Bachelor's degree in computer science or related field preferred
CISSP certification preferred
Two or more years of computer science, management information systems, or data security experience
Experience working with information and network security practices
Experience working with computer programming
Experience working with computer desktop packages such as Microsoft Word, Excel, etc
Experience working with operating systems
Experience working with security software packages
Experience working with security architecture
Analytical and problem solving skills for resolving security issues
Communication skills to interact with team members and support personnel
Skilled in implementing and configuring networks and network components

Practice Manager Resume Examples & Samples

Development and management of processes and practices within Solution Delivery Practice across both consulting, architecture, and data & integration design
Manage architecture governance process
Communicate and champion architecture and consulting practices across IT@AMP, with project stakeholders, and the broader business
Manage engagement with Heads of Technology and business stakeholders for consulting and architecture services, including managing overall pipeline of team
Lead of direct a small team of solution architects and consultants, including coaching, mentoring, performance assessments, work assignments and prioritisation
Perform business consulting engagements as required

Practice Manager Resume Examples & Samples

Education: Associates Degree in Business or equivalent; Bachelor's degree preferred
Experience: Minimum of 5 years of management experience in a physician office or hospital setting. Knowledge of healthcare operations, physician-hospital relationship, marketing and/or sales
Skills & Abilities: Excellent problem solving, organizational, interpersonal and communication skills. Strong writing and computer skills

Practice Manager Resume Examples & Samples

Lead the paraprofessional team as role models and champions of the Banfield brand
Responsible for ensuring all associates adhere to Banfield dress and grooming guidelines
Provide effective communication between associates, clients, field leadership and Central Team Support
Provide inspirational leadership to the team by creating a positive professional relationship with PetSmart associates, adoption center agencies, and clients
Responsible for cost containment, cash control/banking, loss prevention, office and medical supply ordering, and inventory management, maintaining acceptable Hospital Audit scores
Participate in market level teams and discussions
Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills
Leadership skills - Ability to successfully recruit, supervise, coach and mentor others
Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Provide directions
Computer skills - Comfortably and confidently uses a computer and specialized software
Sales and marketing skills - Educates clients on preventive care, Pet health needs and hospital services, and enthusiastically promotes the benefits of Optimum Wellness Plans
Associate's degree required with Bachelor's degree preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities
Two to three years experience (service-type industry, veterinary profession, etc.) required, with Banfield hospital experience preferred

Practice Manager Resume Examples & Samples

Participates in the ongoing administration of a perioperative ambulatory practice, including all daily activities and operations of the clinic
Regularly evaluates and provides feedback to support staff and practitioners. In collaboration with the Medical Director, makes thoughtful and well-informed decisions concerning hiring, corrective action and personnel matters as appropriate. Reports on-going problems to the Medical Director, Nursing Director, and or Executive Director of Surgical Services as appropriate
Identifies training needs, and assists with training of staff and students. Ensures staff proficiency
Oversees all practice operations. Responsible for overall coordination of staff involved in clinical and administrative activities. Organizes and oversees work schedules for optimal utilization of staff to meet the patients’ needs. Develops and implements appropriate systems, policies and procedures to ensure efficient processing of work
Works with the entire team to create a patient experience which is patient-centered, of uniform high quality, and safe. Monitors and improves customer satisfaction and patient activation. Interacts with patients in a courteous and sensitive manner. Resolves patient issues by working with staff, upper management and/or providers, followed by identifying and correcting underlying system problems
Facilitates a good working relationship between the patients, practice staff, the physicians, the community, system hospitals, and the Brigham and Women’s Physician Organization
Develops operating budget and monitors income and expenses to ensure that budget compliance and established performance standards are met
Oversees all the billing policies. Develops, implements, and evaluates any and all needs of the practice. Works closely with the billing vendor to ensure correct coding and billing
Implements relevant information systems, ensuring accuracy of data input. Provides input and feedback regarding improvements and changes to systems
Represents the department at various meetings and handles all administrative activities at the discretion of the Medical Director and the Executive Director of Surgical Services
Responsible for ensuring the practice’s compliance with hospital, Department of Public Health, and Joint Commission standards and policies
Bachelor’s degree preferred. Three to five years experience managing in a customer relationship based service industry required. Ambulatory health care experience preferred, but not required
Demonstrated success in building and participating in effective teams
Must be Patient-centered and customer focused
Must be able to build effective teams, including harnessing the diversity of all members of the team and coordinating their ongoing professional development. Experience with LEAN or other forms of rapid cycle improvement is strongly preferred
Must have strong interpersonal and organizational skills
Must have strong financial and analytic skills
Must have the ability to recognize and solve problems, including identifying and fixing their root causes

Practice Manager Resume Examples & Samples

Ensure efficiency and productivity with respect to administrative functions. Allocates staff and monitors daily activity; assigns specific individuals to necessary tasks and sets priorities
Responsible for hiring administrative staff, performing annual evaluations and disciplinary action steps. Communicates with Administrative Director on Human Resource issues
Monitor accuracy of registration, scheduling, and confirmation (billing) functions for outpatient services. Assists with training and orientation with respect to these functions. Make recommendations for improvements/enhancements to registration procedures
Triage patient complaints for the division, working with appropriate personnel and resolving issues
Oversee schedule for all clinic physicians, including cancellations, changes, etc. Monitors physicians’ schedules daily for errors in booking. Makes recommendations to physicians for adapting their schedules to improve patient access. Cancel/reschedule appointments in a timely manner
Responsible for gathering data and reports on no shows, scheduling matters, telephones, outstanding dictations and asset utilization. Work with Administrative Director to identify and measure workflow areas in need OF improvement
Development and training of administrative staff to improve quality of patient experience. Identifies quality issues
Demonstrates excellent discretion and judgment needed to act independently with decision-making responsibilities. Must be able to problem-solve independently and provide communication to the Administrative Director
Oversees ordering all necessary non-clinical supplies and equipment for the practice to ensure the availability prior to their arrival
Maintains patient confidentiality according to hospital standards
Assures compliance with BWH, BWPO, JCAHO, state and federal regulations
Demonstrates knowledge of and oversees implementation of administrative and employee policies
Responsible for selection, orientation and training of new administrative staff
Assesses employee performance, completing timely employee evaluations and providing counseling regarding performance, attendance, etc
Delegate duties to others in the division based on skills and workload
Conducts staff meetings to keep employees informed
Maintain office equipment and supply inventory
Coordinates office maintenance and repairs
Reviews General Surgery shared expense reports quarterly with the Administrative Director to identify and resolve budget variances and analyze expense trends in preparation for the annual budget process
Participates in special projects as assigned by the Administrative Director, maintains flexibility regarding workload and the needs of the division
Acts as intermediary between physicians and staff
Bachelor’s degree or equivalent work experience preferred
Prior administrative experience in a clinical operations setting (preferably within surgery)
3+ years experience with patient access and delivery systems, referrals and authorizations, billing functions and procedures, and/or financial analysis strongly preferred
Excellent computer skills: proficiency with Microsoft Outlook, Word, and Excel; insurance approval process; and clinical service billing
A thorough knowledge of
Staffing and secretarial systems
Organizational and management theory and practice
Patient access processes (ie. admitting, pre-operatative registration, scheduling)
Information systems
Strategic planning and implementation
Ability to work with effectively with physicians, nurses, secretarial and ancillary staff
Must understand and function effectively in a fast-paced challenging environment and communicate well with a group of physicians
Ability to handle politically and financially sensitive issues/information, anticipate problems and issues, build and gain consensus, lead and work with multidisciplinary teams, and effectively communicate strategies, plans and financial results
Ability to provide clear direction, organize, inspire and motivate staff to foster strong productivity
Ability to focus detailed, concentrated effort to multiple projects and re-establish priorities as necessary
Ability to effectively respond to time sensitive issues
Initiative and ability to work independently
Supervises the daily activities of at least 30 direct reports to ensure optimum performance
Performs annual performance appraisals for all direct reports
Counsels employees on all performance and attendance related issues
Prepares and approves weekly payroll for administrative staff
Regularly reviews and updates employee job descriptions
Interviews, hires and facilitates training all new General and GI Surgery employees

Bwpo Ambulatory Practice Manager Resume Examples & Samples

Along with the practice’s medical director, leads the ongoing administration of a patient-centered medical home, including interviewing, hiring, training, and developing a diverse multidisciplinary staff
Regularly evaluates and provides feedback to support staff and practitioners. In collaboration with the Medical Director, makes thoughtful and well-informed decisions concerning hiring, corrective action and personnel matters as appropriate. Reports on-going problems to the Director of Operations of BWH Primary Care
Participates in the continuous improvement of all processes
Facilitates a good working relationship between the patients, practice staff, the physicians, the community, system hospitals, and the Brigham and Women’s Physician Organization. Will often be expected to coordinate and lead tours of this new, innovative practice
Oversees all the billing policies. Develops, implements, and evaluates any and all needs of the practice. Works closely with our billing group to ensure correct coding and billing
Represents the department at various meetings and handles all administrative activities at the discretion of the Administrative Director of BWH Primary Care
Responsible for ensuring the practice’s compliance with Hospital, Department of Public Health, and Joint Commission standards and policies
Continuously monitors the unit’s physical environment. Identifies problems and coordinates activities with support departments to maintain the physical integrity of the practice
Participates in the education of students and residents
Bachelor’s degree preferred or at least 3 years prior experience as a Practice coordinator or Practice Manager. At least 3 years experience managing in a customer relationship based service industry required. Ambulatory health care experience a plus, but not required
Demonstrated success in executing a high profile project under time pressure
Must be able to build effective teams, including harnessing the diversity of all members of the team and coordinating their ongoing professional development
Must be able to manage innovation, consistent with the practice’s role. Must be able to effectively communicate successes to peers and assist them with implementation at other Brigham Primary Care practices
Experience with LEAN or other forms of rapid cycle improvement is strongly preferred
Must be able to handle, in a professional manner, a heavy and diverse workload in a dynamic healthcare environment, including dealing with multiple competing priorities

Practice Manager Resume Examples & Samples

Collaborates with all medical group and Banner leaders and teams within the market and system to ensure we provide seamless and integrated services to our patients and meet/exceed our established key performance metrics
Determines physical maintenance and equipment needs and repairs and coordinates with internal or external resources. Resolves problems relating to the physical plant on a day-to-day basis to ensure the environment support our employees engagement and meets our patients expectations
Maintains competencies to function in any of the staff roles as needed in order to support efficient operations. If in a clinical capacity, the incumbent must possess the appropriate licensure to function in the role.*For Banner University Medical Group incumbents: Interacts with all levels of senior leadership both internally and with University of Arizona College of Medicine (UACOM) leaders, physicians, medical support staff, patients and members of the community. Participates in implementation of clinical and research programs by working directly with patients and their families. Ensures policies and procedures of Banner Health, UA and UACOM are observed

Practice Manager Resume Examples & Samples

Directly supervises all non-physician staff within the Practice. Works in concert with Steward Medical Group Human Resources staff to perform the following functions
Interviewing and hiring
Performance evaluations and
Corrective actions and performance improvement plans
Manages the re-employment of staff to provide coverage and/or arranges for emergency float coverage of office management, medical assistants, RN's and secretaries as required. Covers nonclinical positions if coverage cannot be arranged
Assists in preparing and managing the operating budget for the practice. Investigates discrepancies and significant changes in monthly income and expenses. Reports discrepancies to the Practice Administrator/Director of Practice Operations as required. Ensures cost containment guidelines are met for the individual practice
Provides information and assistance to patients to ensure effective patient relations. Investigates and proactively resolves patient complaints and concerns. Facilitates staff training in new customer service techniques and/or processes
Liaisons with the Central Billing office to maximize revenue associated with the patient billing process for the Practice and ensure accurate data collections. Researches specific ICD-9 and CPT codes applicable to the Practice and in conjunction with Steward Clinic
Responsible for coordinating training for physicians and staff in Athena Billing and Steward Medical Group policies and procedures to capture accurate billable information in a timely fashion. Manages staff regarding the utilization of the Athena system to ensure efficient and accurate billing of encounters
Manages the day-to-day facilities management for the Practice including any repairs or remodeling, service contracts for equipment and the inventory of all capital equipment. Makes recommendations to the Practice Administrator and the Director of Practice Operations regarding office restructuring and expansion. Assists with processing the necessary documentation and managerial support
Authorizes the procurement of special order medical/surgical supplies and capital equipment. Assesses needs in collaboration with the clinical staff for the annual capital and expense report, coordinates trials, evaluates and negotiates with vendors in conjunction with the Purchasing Department to procure capital equipment, processes purchase orders, coordinates installation and in-servicing
Ensures proper invoicing and tracking of receivables and payments to vendors
Management of the process and office workflow using the electronic health record
Trains staff, (physicians, nurses, administrative and support staff), on existing programs, quality measures, and Meaningful Use measures as well as any new programs or upgrades in a timely fashion. Presents information at monthly Networking Meetings as required and disseminates information from these meetings to physicians and staff
Maintains an optimal physical environment for the office and reports any unsafe conditions, inoperative equipment or other adverse conditions to the Practice Administrator and the appropriate department
Ensures compliance with all Steward Medical Group policies and procedures. Participates in development and evaluation of departmental policies and procedures. Prepares staff to respond effectively to both internal and external disasters and comply with all departmental policies and procedures
Attends seminars and training sessions specific to the Athena system, CPT coding, capitation, managed care, and physician practice management
Uses discretion at all times to ensure patient confidentiality. Conforms to the confidentiality policy of Steward Medical Group
Minimum Education: Bachelor's degree of equivalent
Minimum Experience: Two to five years of practice management experience in a health care setting
Supervisory experience, billing and financial management experience required
Must be proficient in Microsoft Office, Athena and eCW experience preferred
Ability to speak, read and comprehend the English language fluently required
Strong interpersonal communication, managerial and organizational skills required. In-depth knowledge medical practice operations and supervision
Experience with an electronic health record within the medical office preferred
Patient relations, staffing, billing systems, budget and financial reporting and patient flow and scheduling required
Knowledge of insurance coverage systems, including but not limited to co-payments, referrals, HMO, PPO and capitated products required
Knowledge of professional fee for service billing required
Ability to analyze and solve operational issues independently and creatively required
Strong orientation to patient care in accordance with the values of the Steward Health System
Must have the ability to analyze, think creatively and to weigh alternatives
Good perception of people and excellent conflict resolution skill required

Practice Manager Resume Examples & Samples

Responsible for answering all incoming calls, helping clients when possible, taking accurate messages, and routing calls appropriately
Responsible for calendar and client service management; including, but not limited to, coordination of Advisor’s schedule, scheduling client appointments, preparing agendas and required forms for meetings, maintaining service cycles, and properly documenting all client contact
Actively resolves client concerns and acts on requests in an accurate and timely manner
Oversees a portion of client financial planning tracking system; this may include ongoing tracking of financial plan status, client payment schedules, and necessary client and/or advisor follow up
Prepares and ensures Advisor’s business paperwork processes successfully which may include preparing forms, obtaining appropriate signatures, preparing documentation, tracking new applications
Acts as lead follow-up with Home Office on applications and other paperwork in queue
Responsible for creating a structure/process for the organization and maintenance of client data and records in accordance with Company policies and compliance record retention guidelines
Responsible for the effective utilization of technology to support the business process of the practice. This may include troubleshooting for office IT equipment and helping other team members to resolve technology problems
Responsible for the day-to-day management of office systems, equipment, supplies and facility
Assists with advertising and marketing support for client/prospect events and seminars. Responsible for submitting the appropriate compliance paperwork for all events to corporate office
Manages practice finances by preparing invoices and billing appropriate team members for business expenses
Assists with special projects for various areas of the Company
Associate or higher degree from an accredited college or university; or two years related experience and/or training; or equivalent combination of education and experience. Prior experience in the Financial Planning Services industry is preferred
Strong customer service and interpersonal skills for handling sensitive and confidential situations
Organizational skills, ability to prioritize a diverse workload and multi-tasking, and taking initiative in daily responsibilities
Strong work ethic, team player, and high degree of professionalism
Proficiency in Excel, Word, and Outlook is required
Ability to adhere to rules and regulations as stated and required by Advisor and Ameriprise Financial
Ability to support compliance within the advisors’ practice

Practice Manager Resume Examples & Samples

Skill in planning, analyzing, and coordinating activities and establishing priorities
Ability to provide support, direction and development to staff
Ability to identify issues/projects and initiate plans to address forthrightness and integrity
Willingness to mentor staff to resolve issues, respecting confidentiality and being discrete with any/all information given. Should lead by example
Must possess excellent computer skills, knowledge of Microsoft Office, Onco EMR, Pulse Pro, Time Track and Expense Watch preferred
Working knowledge of medical terminology
Must possess knowledge in all aspects of safety and have the ability to ensure a safe environment for staff and patients
Should possess a thorough knowledge of OSHA, HIPAA and all federal and state regulations regarding employment, affirmative action, drugs medical waste disposal and safety
Flexibility to handle multiple tasks and deadline pressures
Skills to work efficiently and effectively in all aspects of the positions
Ability to manage the day to day operations

AMG Practice Manager Resume Examples & Samples

Proven leadership and change management skills required
Ability to analyze satisfaction, financial and operational data and develop plans for improvement
Understanding of financial incentives and requirements of physician practices
Experience working with medical center operations and staff
Excellent organizational and customer service skills

Practice Manager Senior Resume Examples & Samples

Builds a consulting team and strategy to effectively execute business plan
Develops consulting offerings to address market opportunities
Manages key FIS channel relationships such as sales, relationship management, product management, business unit management, and others ensuring continued collaboration to drive results for Practice
Ensures Practice provides industry thought leadership
Responsible for profit and loss of consulting practice including forecasting and managing to revenue and expense targets and communicating business metrics to senior management
Ensures generated revenue meets or exceeds plan for FIS Consulting Services Business
Ensures consulting engagements provide excellent client satisfaction and client loyalty
Manages consulting personnel including engagement staffing, staff performance/evaluations, effective communication, career planning, and succession planning
Collaborates with other Consulting Practice Managers to ensure right resources are working on right work to optimize goals for the entire division, based on priorities and demand generated
Provides direct sales support throughout entire sales cycle working closely with sales and account management to create and close opportunities including proposal/statement of work development, negotiating pricing, project planning, and giving prospect presentations
Nurtures relationships, defines consulting engagements to support relationship needs, and sells the initiative
Requires strong management skills
Proven track record of producing revenue results in consulting
Ability to communicate effectively with all levels of management in an organized, professional manner

Practice Manager Resume Examples & Samples

Provide technical leadership and guidance to the team to ensure projects are completed within expectations
Work with peers to assign projects based on skill, experience, and availability; clearly communicates task priorities, helping team members to adjust workload as needed
Track and monitor all team projects and engage as necessary to remove road blocks and ensure successful project delivery
Monitor team member performance and productivity metrics
Create a collaborative environment within the direct business team and throughout Kronos
Encourage open and honest communication within direct team as well as across the organization
Ensure all personal and team administrative tasks are completed timely and accurately
Ensure all personal are following the established best practices and methodologies
Maintain fiscal responsibility within your team
BS degree and 10+ years of experience, with 3+ years of people management
Demonstrated ability to adapt to new technologies and changing environments
Excellent written and verbal communication, with the ability to work with all levels of individuals in an organization

Practice Manager, Midwest Region Resume Examples & Samples

Ensuring the Sales team has proper support during all Sales related functions
Hiring best qualified consulting candidates
Providing project and team oversight to ensure successful reference implementations
Working with the entire Commercial West Team to drive license revenue
Manage P/L & billability to company expectations
Quickly escalating client issues to ensure challenges are resolved in a timely manner
Ensure proper training and career progression for staff

Practice Manager Resume Examples & Samples

Monitor all future resource requests related to pipeline opportunities ensuring the required information is accurate and captured - opportunity close date, resource role, required skills, start/end date, total hours, geography, etc
Review customer orders and plan and drive delivery activities
Build positive and productive working relationships with customers for business growth
Analyze and troubleshoot delivery issues in a timely fashion
Oversee daily activities of delivery team and provide direction and guidance
Perform resource allocations and workload assignments according to delivery requirements
Ensure that team maintains high level of competence and operational excellence
Evaluate the performance of team members and determine training needs
Serve as primary contact for customer inquiries and concerns
Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals
Perform customer negotiations for delivery rates
Develop process improvements to achieve cost effectiveness and time saving
Make critical business decisions to meet customer expectations
Develop scope and budget for delivery projects
Report delivery status to customers and develop required delivery documentations
Regular travel will be required but largely confined to the south, central region
Minimum 5 years of requirement in: front line technical consulting, either as an individual contributor or project manager; consulting management, with experience in engagement delivery in software or hardware industry; and consulting experience in business development and account management
Familiarity with application(s) of TIBCO Technology, or TIBCO-like products
Constantly strive to expand his/her scope of knowledge to additional products including staying abreast of new product features and supporting technologies for those products that you support
Posses a strong service orientation and finds challenge in problem solving complex situations
Effectively communicate mutually agreed upon expectations
Use good judgment when prioritizing goals
Must be able to adapt to changing goals while maintaining appropriate priorities

Practice Manager Resume Examples & Samples

Partners with the Clinical Leaders of Medical Group assigned practices in the management of practice operations, financial performance, quality patient care, and patient satisfaction
Responsible for monthly financial and operating budget variance analytics and reporting; interprets and reports results to Medical Group executive leadership; creates and implements action plans for revenue and expense improvements meeting all Medical Group, Christiana Care, payor, and regulatory requirements including billing accuracy, labor expense and productivity, non-wage expense, denials, fee schedules, grant management, etc
Advances workflow process optimization leading and championing continuous improvement projects to improve patient satisfaction of the office experience including patient access via scheduling template management, front desk experience, rooming process, check out process, etc
Coordinates assigned practice relationship with the Access Center including establishing and maintaining Service Level Agreements, communication processes, and partnering in ongoing improvements
Ensures service excellence behavior and service recovery processes are consistent within all assigned practices
Leads efforts to create conditions for staff engagement
Partners with the Clinical Leader to create, maintain, and improve clinical care and workflows
Collaborates with other Medical Group Practice Managers, Directors, and Clinical Leaders to share and spread best practices
Directs practice staff management via the site manager; responsible for employment processes and decisions regarding office staff (including orientation/onboarding); performance management; performance appraisals; office staff meetings/committees
Leads PRC request process for assigned practices
Approves travel expenses and reimbursement for staff of assigned practices
Responsible for budget purchasing approval up to $5,000
Directly manages Practice Supervisor or Clinical Coordinator or Site Supervisor or other Manager/Supervisors as assigned
Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to the appropriate personnel, in a timely fashion, any unsafe activities, hazards, or safety violations that may cause injury to oneself, other employee, patients, and visitors
At least five years of practice management experience

Ohi-beaumont Practice Manager Resume Examples & Samples

Apply knowledge gained through job experience to resolve complex issues and coordinate day-to-day operations
Monitors practice expenses and resolves variances
Organizes the work processes and work units to promote efficient flow
Collaborates with Senior Management and professional staff to develop operating expense, FTE, and capital budgets
Coordinates on-site telephone and computer systems with Hospital resource departments
Develops and maintains working knowledge of regulations and standards specific to the clinic(s), including Medicare service and billing regulations
Works collaboratively with clinic division coding and billing specialists and central business office to assure timely and accurate capture of charges for services provided, prompt response to claim rejections, and compliance with all reimbursement procedures
Conduct regular staff meeting to discuss pertinent business matters
Conducts applicant interviews and effectively recommends appropriate personnel for clinic positions
Plans, schedules, and assigns work in an efficient and cost effective manner
Conducts or recommends progressive discipline and discharge proceedings when necessary. Partners with Human Resources Representative on performance and employee relations issues Counsel's employees in resolving performance related problems

Ohi-practice Manager Resume Examples & Samples

Supervise and/or coordinate the functions related to front desk, business transactions, medical records management, transcription, clinical support services, compliance, safety, and customer service
Daily decisions and actions demonstrate a high level of engagement and sense of job ownership regarding desired business outcomes – high patient satisfaction and safety, optimal productivity, and high employee morale
Apply experience and judgment to make decisions or resolve issues within standard guidelines and protocols
Manages internal and outreach services of the clinic(s)
Monitors workload and systems, coordinating resources to optimize operational efficiencies and patient satisfaction
Manages clinic operations to achieve and maintain financial performance targets Coordinates purchases of office, medical-surgical, pharmaceutical, laboratory, and x-ray supplies, manages inventories for each, and approves invoices for payments -Coordinates on-site telephone and computer systems with Hospital resource departments
Coordinates the development of physician and midlevel clinic schedules and coordinates and communicates initial and revised schedules as appropriate --
Monitors flexible benefits expenditures to stay within contract allowances
Communicates and supports policies and procedures appropriate for clinic
Achieves and maintains targeted staffing, quality and service standards
Regularly evaluates employee performance according to policy, and provides direction for growth and motivation in the time period required
Conducts or recommends progressive discipline and discharge proceedings when necessary

Practice Manager Resume Examples & Samples

Oversees the development and implementation of detailed IT solutions for clients using company products, outsourced solutions or proprietary tools/techniques
Responsible for defining the client needs, developing a proposal to meet those needs, as well as overseeing the implementation of the complete project solution
Performs in both a people management capacity and a technical leadership capacity
Performance is typically measured by the capture of the consulting engagement and/or utilization, (i.e., billable hours for the department) or performance against budget. Selects, develops, and evaluates personnel to ensure the efficient operation of the function
Candidates should be team players with excellent communication skills and have the ability to manage assignments independently
The ideal candidate will have a combination of skills and experience necessary to coordinate and support customers in support of Intel Security's Managed Security Services
Operational knowledge of Security Operations for large scale distributed environments
Able to create project plans, design, and implement solutions
Stay current with system information, changes, and updates

Practice Manager Resume Examples & Samples

Development of long term cloud security strategy for customers
Planning and implementation of a portfolio of projects, including budget and deliverable responsibilities
Mitigation of delivery risks and issues
Educate customers on AWS services and translate those into a clear business value proposition
10+ years of IT consulting/sales/management experience, with demonstrated IT Transformation experience for financial services & fintech organizations in customer-facing roles
A proven track record of managing and delivering large-scale enterprise security, compliance, or risk management IT projects
Proven track record of hiring and developing the best, building teams and coaching them to success
Excellent written and verbal communication skills, including group leadership and presentations
Ability to travel to client locations as needed
Managing Customer relationships and key business stakeholders
Enterprise security solution implementation & operations experience including identifying the relationships between business services, information, applications and global infrastructure assets in financial services and fintech environments
Governance, Risk, and Compliance experience with 3rd party assurance frameworks & financial services regulatory bodies
Broad Enterprise systems experience including SAP, Oracle, and custom financial services applications
Designing, building, and operating enterprise scale IT processes and infrastructures

Practice Manager Resume Examples & Samples

7+ years design/implementation/consulting experience with distributed applications
3+ years of experience with IT Industry thought leadership on relevant topics related to enterprise IT infrastructure, DevOps, IT Transformation, Big Data or Application Migration
Vertical industry sales and delivery experience of contemporary IT services and solutions
Technical bachelor’s degree or equivalent work experience required
This position requires that applicant selected be a U.S. citizen and obtain and maintain a TS/SCI US Government clearance with polygraph. TS/SCI eligibility is not required to start; however, the applicant selected will be subject to a Single-Scope Background Investigation (SSBI) and must meet eligibility requirements for access to classified national security information. Applicants with a current SSBI, SBPR, or PPR, may be eligible for crossover in accordance with ICPG 704.4
Hands on experience leading large-scale global IT transformation projects
People / Team Leadership experience
Advanced Degrees in engineering and/or business
Experience in technology/software sales consulting or equivalent skills
Professional experience architecting/deploying/operating solutions built on AWS
Experience managing highly available data center operations with responsibility for infrastructure robustness, including networking, server hardware and storage
Working knowledge of software development tools and methodologies
MVP221982

Practice Manager Resume Examples & Samples

Visible IT Industry thought leadership on relevant topics related to enterprise IT infrastructure
Experience with design of modern, scalable delivery models for technology consulting services
International sales and delivery experience w/ federal government enterprise customers and partners
Demonstrated industry leadership in the areas of IT Operations, cloud computing, or IT Strategy
For more information on Amazon Web Services, please visit http://aws.amazon.com

Practice Manager Resume Examples & Samples

Three or more years of experience in progressive and hands-on managerial experience in a medical practice
Bachelor's degree or an equivalent combination of education and experiene
Excellent organizational skills with the ability to gather, analyze and interpret information

Practice Manager Resume Examples & Samples

Minimum three to five years of experience as a Practice Manager, Practice Administrator, or similar
Experience managing 10+ providers and 30+ staff within a multi-practice facility is required
Proven track record in growing physician practice revenues and volumes

Area Practice Manager Resume Examples & Samples

Knowledge of organizational policies, procedures, systems and objectives
Ability to use various computer systems and applications
Effective working knowledge of healthcare financial management, specifically medical practice accounting, third

Practice Manager Resume Examples & Samples

Outstanding customer relationship management experience and collaboration skills
Consulting practice leadership as manager of managers and P&L responsibility
Familiarity with compliance & security standards including PCI DSS, ISO 27001, HIPAA, and NIST
Highly technical and analytical, possessing 10 or more years of IT implementation experience
Several years in IT security, compliance & risk management, including privacy, controls, etc
International sales and delivery experience w/ global F500 enterprise customers and partners
BS level degree required, computer science, business or math background preferred

Practice Manager Resume Examples & Samples

Enthuse and motivate our people through effective performance and development plans that align to their career opportunities
Contribute to the successful delivery of Civils South East budget requirements, including productivity, management of overheads and headcount through effective management of resources
Facilitate an increased flow of work to the Global Design Centre (GDC) based in India
Liaise with the Practice Director to ensure we have sufficient resources with the right skills to deliver our current and future market strategies
Support the technical development of staff within their practice team
Work with the market and business development teams to engage with clients and actively sell our technical capabilities
Lead the practice teams within the Civils South East Practice in a manner that it is recognised for technical excellence and ability to flexibly respond to business needs
Provide line supervision, oversee career & talent development for the team
Drive technical best practice, knowledge sharing, and process standardisation /optimisation across practice group
Liaise through the Practice with the Market/client teams to establish resource demand based on pipeline of opportunities and allocate resources accordingly
Manage practice team performance with focus on meeting or exceeding productivity and break even targets and controlling overheads to budget
Work with the Practice Director to ensure skills and capacity meet the needs of the target markets through recruitment and focused staff development. Act as Hiring Manager for the team
Maximise the workload of the Practice delivered from the GDC (to achieve target)
Act as a Project Director / Project Manager as appropriate and undertake technical delivery
Win work through maximising additional/repeat/follow-on work from clients
Act as Bid Director / Bid Manager as appropriate for Practice led bids
Help drive innovation in service offerings
Identify work opportunities and foster client relationships
Ensure compliance with the Business Management processes & procedures and manage business risk
Provide technical input to support strategic bids

Practice Manager Resume Examples & Samples

3+ years Practice Administrator experience managing day to day operations and implementing recommendations
Prior experience establishing a cohesive working environment with all types of personalities
Ability to work on multiple, complex projects with high quality results
A strong proficiency in common PC software applications

Practice Manager Resume Examples & Samples

Minimum of five years of experience in outpatient specialty service healthcare and management
Requires skills in physician and patient/consumer relationships, financial analysis and budgeting
Multi-site management and process improvement experience required
Must be computer literate – familiar with various database, word processing, spreadsheets including charts and graphs, presentation software, practice management, and billing software applications is required

Practice Manager Resume Examples & Samples

Knowledge of medical practices, terminology, and reimbursement policies
CPT/ICD-9-CM coding systems
Electronic medical records and billing systems
Skill in planning, organizing, delegating, and supervising
Skill in evaluating the effectiveness of existing methods and procedures
Skill in problem solving
Ability to use multi-line phone system, including transferring calls and paging
Electronic Medical Record (EMR) skills (Proficiency in all aspects of GE Flowcast system (to include Master Scheduling, Billing knowledge) and Touchchart
Computer skills as outlined below

Service Practice Manager Resume Examples & Samples

Within the UK Services teams, oversee the implementation, adoption, measurement, improvement and governance of EU Standard Ways of Working (SWOW) and other practices introduced in country
Research, advocate and evangelise the introduction of additional suitable industry framework best practices
Ensure alignment with EU process owners through attendance at regional forums ensuring Global/EU defined standards are then implemented within the country
Working with EU and/or UK Service owners define and implement measurements/metrics and associated reporting on the adoption, adherence and performance of the Services, processes and frameworks
Advocate, evangelise and assist with the development of Service, team and client specific improvement plans
Define, develop and own a UK CSI register and ensure all service improvement opportunities are captured within the UK CSI Register and have agreed owners
Programme management of Continual Service Improvement initiatives within the UK Managed Services teams. Work with assigned Project Managers to drive the implementation of opportunities to completion
5 years or more experience of working with operational processes (Incident, Problem, Request, Event, Change etc.) in an enterprise scale support environment (preferably with a Service provider)
3 years or more experience of managing and leading a team
Excellent understanding of the ITIL v3 Framework (v3 ITIL Expert preferred) Demonstrating in-depth knowledge of ITIL v3 best practice and the inter-relationships with other frameworks
Strong analytical, presentation and leadership skills
Excellent time management and productivity skills
Experience in designing, implementing and improving processes – ideally skilled in Lean Six Sigma to Yellow belt or above. Certification desirable
Skilled in Microsoft Office suite, including Outlook, Word, Excel and PowerPoint to an advanced level
Skilled and experienced in setting up metrics, producing reporting and presentations suitable for use by senior management
Experience of using a CRM system (e.g. Remedy, Service Now, etc.)
Good conceptual understanding of IT infrastructure and networking
Possess the ability to positively influence all levels of management to ensure that service improvement activities are receiving the necessary support and are resourced sufficiently to implement solutions

Practice Manager Resume Examples & Samples

Expertise - Collaborate with AWS field business development, marketing, training and support teams to help partners and customers learn and use AWS services such as Amazon Elastic Compute Cloud (EC2), Amazon Simple Storage Service (S3), Amazon Simple DB/RDS databases, AWS Identity and Access Management (IAM), etc
Solutions - Define and deliver on-site technical engagements with partners and customers. This includes participating in on-site visits with prospective customers, understanding customer requirements, and proposing and delivering packaged offerings, and delivering custom solution engagements
Delivery - Engagements include short on-site projects proving the use of AWS services to support new distributed computing solutions that often span private cloud and public cloud services. Engagements will include migration of existing applications and development of new applications using AWS cloud services
Insights - Work with AWS engineering and support teams to convey partner and customer needs and feedback as input to technology roadmaps. Share real world implementation challenges and recommend new capabilities that would simplify adoption and drive greater value from use of AWS cloud services
Customer facing skills to represent AWS well within the customer’s environment and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
Highly technical and analytical, possessing 7 or more years of IT implementation experience
Previous demonstration of deep hands-on experience leading the design, development and deployment of business software at scale
Proven experience with software development life cycle (SDLC) and agile/iterative methodologies required
Experience with IT compliance and risk management requirements (eg. security, privacy, SOX, HIPPA etc.)
Strong verbal and written communications skills and ability to lead effectively across organizations
BS level technical degree required; Computer Science or Math background preferred
Integration of AWS cloud services with on-premise technologies from Microsoft, IBM, Oracle, HP, SAP etc

Practice Manager Resume Examples & Samples

Formulate and set the strategic direction, take ownership of the strategic execution and inform the executive team of important factors influencing the business unit and relevant trends that impacts future strategy and policy
Strategic and operational alignment, working and aligning with other Practice Managers to ensure consistency for cross-BU efficiencies
Assists in the establishment and maintenance, monitoring and evaluation of operating plans, procedures and tactics for implementing the strategic plan, taking corrective action to ensure efficient operations
Create go to market strategies with the Executive to take to market
Commercial management of the Business Unit on sound principles including setting commercial and other objectives, driving the achievement of these objectives, and reporting against these objectives
Work with Sales team to support the development of new opportunities, whilst ensuring any secured growth activities seamlessly transition from implementation to stable operational delivery
Enable the sales organisation, training, development, collateral etc
Degree in Electronic Engineering or Commerce Degree, MBA highly beneficial
At least 6 – 8 years’ experience in a Senior Management role within a global organisation
Sound knowledge and understanding of IT industry environment and business needs
Excellent decision making skills with the ability to influence key stakeholders
Strong market orientation with experience working with clients and business teams to create client-orientated solutions and services
Demonstrated ability to establish and manage processes and practices through collaboration and the understanding of business and service offerings
Ability to recognise opportunities for enhancement and continuous improvement and to manage change effectively
Excellent leadership skills with the ability to manage a team in a matrix environment
Excellent communication skills (verbal and written) with the ability to present information clearly and succinctly
Sound commercial acumen with the ability to deliver innovative commercial models that meet transformation objectives
Ability to think strategically with an understanding of the operations of a service unit with a large span of control
Ability to engage with a variety of stakeholders and colleagues at all levels in an organisation
Ability to work in high-pressure situations and to meet tight deadlines
Interpersonal skills with the ability to develop and maintain strong stakeholder relationships

Practice Manager Resume Examples & Samples

Experience and knowledge of medical office operations, billing and finance
Ability to analyze financial data as well as incorporate results of analysis into operations
Must have at least 2 years of operational management experience supervising at least 5 employees. Bachelors degree preferred in business administration, healthcare administration or related clinical area
Work requires knowledge of physician office policies, procedures, and equipment

Practice Manager Resume Examples & Samples

Co-ordinating the Team to deliver business performance with focus on meeting or exceeding productivity targets while supporting wider Practice and Atkins objectives
Co-ordination with Practice director, team leaders, technical leads, project managers, market leads and other Atkins staff (and associates/sub-contractors) to establish resource demand based on pipeline of opportunities and ensure appropriate resource allocation
Co-ordinate, maintain and manage the Transportation Resource Management System (and other relevant pipeline and project management systems such as CRM and EA) on a regular basis
Co-ordination with Practice director, team leaders, technical leads for review of business and tender opportunities on a regular basis
Lead the recruitment of staff in line with the business requirements and future opportunities
Leading and contributing to tenders and/or business development opportunities, in-line with corporate governance and then, when secured, ensuring the work is delivered in the most efficient and effective way by supporting the teams in resource allocation, client liaison and so forth
Co-ordination of development of staff, identification of staff training and competence review in line with the requirements of their respective disciplines
Line management of direct report Staff
Maintaining agreed personal productivity level

Global Practice Manager Resume Examples & Samples

Build a business - collaborate with sales leaders to develop strong customer relationships and build a growing AWS business in multiple vertical including, but not limited to, financial services, media and entertainment, healthcare and life sciences, automotive, and energy
Develop partnerships – proactively develop industry solution maps for each industry and engage the leading solution and service providers for each. Drive collaboration and integration between multiple partners to deliver comprehensive solutions for large enterprises
Sell IT Transformation engagements - including 12-24 month engagements with small teams on enterprise-wide IT transformation projects, as well as short on-site projects proving the value of AWS services to support new cloud based IT models
Coach and teach - collaborate with AWS field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services such as Amazon Elastic Compute Cloud (EC2), Amazon Simple Storage Service (S3), Amazon Simple DB/RDS databases, AWS Identity and Access Management (IAM), Amazon IOT, Kinesis, Redshift and Aurora
Lead great teams - attract top IT talent to build high performing teams of consultants with superior technical depth, and outstanding customer relationship skills, and a career focus on a specific industry
Be a customer advocate - Work with AWS engineering service teams to convey industry specific requirements from partners and customers as input to AWS technology roadmaps
Move markets – develop the engagement model for driving industry standards in each major industry to unlock new market segments and clear the way for cloud-based IT using AWS in each industry
Consulting practice leadership as manager of managers; team size >80 and P&L responsibility
Enterprise architecture successes including virtualization technologies & distributed architecture
Highly strategic and analytical, possessing 10 or more years of relevant IT experience
Advanced degrees in engineering and/or business

Practice Manager Resume Examples & Samples

Demonstrates excellent relationship management behaviors and is an effective communicator
Role model “thought leadership” within the PMO Team
Demonstrates excellent program and project management skills with drive and scope negotiation capabilities
Provides effective challenge to assumptions in the allocation and assignment of PMs to ensure optimum staffing of PM positions on any given project or program
Collaborative and responsive to PM support requests and needs and adaptive to changing requirements
Strong people management skills and an advocate for PMs
Primary contact for PMO Heads LOB and LTOs Senior Executives in the allocation of PM resources
Actively participate in PM resource planning with stakeholders as needed
Strong influencing, negotiating and partnering relationships with Heads and PMO Leadership
Possesses a university degree and/or 15+ years relevant work experience
Possesses advanced knowledge and 15+ years of experience in project and program management, including managing large-scale projects or programs of significant complexity and value with high risk
Exhibits a strong working knowledge of core BMO leadership competencies including knowledge of the business environment and products, understanding of the workings of the organization and procedures, and proficiency in the use of standards/tools and methodologies, as achieved either by direct BMO experience or industry equivalent experience
Demonstrates experience in building a project management office structure and operations
Expert knowledge of organizational change management
Proven people manager, able to motivate and attract well qualified PM candidates
Excellent stakeholder management and influencing skills, capable of balancing multiple perspectives, effective at all levels up to senior executive
Expert presentation, written and verbal communication skills which bring clarity and precision at senior executive levels
Excellent problem-solving and critical-thinking skills to recognize and comprehend complex issues, policies, regulatory requirements and industry information affecting the business environment. Seeks opportunities to improve business outcomes

Practice Manager Resume Examples & Samples

CIPD qualified (or equivalent experience)
Experience of leading learning and development operations
Experience of working with a learning management system/e-Learning
Project or programme management experience (including financials)
Awareness technical IT training delivery
You must be an exceptional communicator with strong negotiating skills and the ability to build relationships and influence at all levels
Proven track record Programme and Project deliver
Knowledge of generalist HR operations
Ability to project manage and drive change through influencing and engaging key stakeholders
Proven experience of achieving results through effective people management
Experience of multi-site people management
Exposure with working with graduate/ adult learner
Experience of technical IT training delivery and coordination

Practice Manager Resume Examples & Samples

Assign a wide range of tasks based on skills, experience, and availability; clearly communicate task priorities, helping personnel adjust workload as needed
Track and monitor all deliverables, calendars and meetings as necessary. Set performance goals for project team or work unit
Monitor project and/or personnel performance, checking actual performance against planned performance, to ensure technical, schedule, and budget goals are met or exceeded
Explain any deviations from planned budgets and schedules. In addition, prepare and support quarterly management reviews
Provide technical and leadership guidance and direction to personnel to ensure proper, timely completion of work. In addition, provide personnel with timely, constructive, and actionable feedback that increases individual and team effectiveness
Anticipate problems or situations that could affect the team. Assess the potential impact on own and others’ work, and develop and execute the best work solution. Effectively manage escalated situations
Interact frequently with team, management and other PS teams to define project requirements and identify solutions consistent with defined terms, methodology, policy, and regulations
Serve as the “business owner” of all customers within assigned practice and ensure that customer needs are met. Serve as the escalation path for implementation projects
Review and update, if necessary, the process for managing TeleStaff implementations on a quarterly basis
Create a training and education plan to create professional services experts as quickly as possible. Ensure new hires are trained to a minimum level of account/project management before they are assigned to implementation projects. Monitor implementations for quality, professionalism, accuracy, completeness, timeliness, and service
Work with the TSG Training Specialist to ensure resources are product experts and test employees’ knowledge on a regular basis to ensure progress
Bachelor’s degree and 5 years of management or customer facing equivalent project management experience
Experience managing an implementation team/practice and associated P&L highly desirable
Broad knowledge of workforce management, scheduling, and payroll
Strong analytical skills and Superb written and oral skills required
Strong leadership skills with the ability to work as part of a project team
Ability to perform multiple tasks ranging from project management to coaching other team members

Junior Practice Manager Resume Examples & Samples

Support the Project Management, Business Systems Analysis and Design & Development Practices
Plan and facilitate the PM, BSA and Design & Development Team Building Activities
Work with collaboration teams and tools to encourage knowledge sharing and consistent learning among the practice teams
Orient and provide administrative support to new employees during their orientation period
Oversee strategic goals for the practices
Observe and suggest continuous improvements to the practices
LI-AJ2

Practice Manager Resume Examples & Samples

Bachelor's Degree in Information Systems, IT or equivalent years of experience
10+ years of technology experience
3+ years in a customer facing position within managed services, security operations or related fields

Area Practice Manager Resume Examples & Samples

Engage customers - collaborate with enterprise sales managers to develop strong customer and partner relationships and build a growing business within a geographic territory, driving AWS adoption in key accounts
Sell cloud engagements – that can span from short on-site projects proving the value of AWS services to massive cloud migration projects that include the movement of thousands of applications and the automation of the cloud infrastructure to house them
Deliver value - lead high quality delivery of a variety of customized engagements with partners and enterprise customers in the commercial and public sectors
Lead great people - attract top IT architecture talent (architecture, security, big data, operations, IT Transformation) to build high performing teams of consultants with superior technical depth, and outstanding customer relationship skills
This position requires the applicant selected to obtain and maintain a Top Secret security clearance with Sensitive Compartmented Information (TS/SCI) eligibility and access. A US Government administered polygraph examination will be required. TS/SCI eligibility is not required to start; however, the applicant selected will be subject to a Single-Scope Background Investigation (SSBI) and must meet eligibility requirements for access to classified national security information. Applicants with a current SSBI, SBPR, or PPR, may be eligible for crossover in accordance with ICPG 704.4
Minimum 10+ years of People / Team Leadership experience
Minimum 10+ years of design/implementation/consulting experience with distributed applications
Minimum 10+ years of Experience with IT Industry thought leadership on relevant topics related to enterprise IT infrastructure, DevOps, IT Transformation, Big Data and Application Migration
Minimum 10+ years of Vertical industry sales and delivery experience of contemporary IT services and solutions
Minimum 10+ years of Business development experience including complex agreements w/ integrators and ISVs
Technical degree required; Computer Science or Math background highly desired
For additional information or to send your resume directly, please email Cristy Gamble at gamblecr@amazon.com**
Use of AWS services in distributed environments with Microsoft, IBM, Oracle, HP, SAP etc
Experience working within software development or Internet-related industries
Experience migrating or transforming legacy customer solutions to the cloud
Solid presentation skills with a high degree of comfort speaking with executives, IT Management, and developers
High level of skill communicating effectively across internal and external organizations
Demonstrated ability to adapt to new technologies and learn quickly
Understanding of Federal Government application, server, and network security requirements such as ICD 503, FISMA and FedRAMP

Practice Manager Resume Examples & Samples

Coach and mentor staff to create an environment for high performing, highly motivated and engaged team of professionals
Effectively hire and retain talent while leading and growing the Digital Project Management team
Set performance plans and objectives that recognizes talent and provides honest, direct feedback in a timely manner
Experienced in Talent Management – recruitment and selection, performance management, performance development and coaching, reward and recognition
Strong leadership skills - comfortable managing large cross functional technical teams, resources and project issues in multiple locations
Innovative thinker – looks for new, sometimes unconventional approaches to achieving goals
Adaptive – adjusts and maintains effectiveness throughout periods of change, exhibiting tolerance for ambiguity and able to lead the team through change
Relationship building – effectively influences outcomes and a customer service focus
Conflict and issue resolution and escalation experience
Software delivery knowledge and practice within the application or Web/Mobile domain
Leading complex and unique program/projects with numerous technologies and platforms
LI-DF1

Practice Manager Resume Examples & Samples

Contribute to a healthy organisational culture and stimulate the morale and productivity of employees of the business
Take responsibility for developing, implementing and managing the operational aspects of the annual budget to ensure that funding and corporate resources are available to support strategic projects
Effectively manage a team of managers, their resources, assignments, capacity and overall performance
Business/ Commerce degree essential, MBA highly beneficial
At least 5 – 8 years’ experience in a management role within a global organisation

Mysql Cluster Best Practice Manager Resume Examples & Samples

BS or MS degree or equivalent experience relevant to functional area
4+ years of software engineering and/or consulting experience
Hands-on coding ability
Ideally you have a C/C++ programming background and database knowledge
Experience with MySQL and/or MySQL Cluster would be ideal, along with knowledge of Cassandra, Haadop, Paxon, Aerospike, ClustrixDB or Couchbase
Self-motivated, customer-facing individual who is passionate about this technology and the opportunity to become a "thought-leader" in this product is essential

Global Practice Manager Resume Examples & Samples

Build a business - collaborate with sales leaders and engineering teams to drive design wins and platform adoption on platform specialties like Oracle, Microsoft, VMWare and SAP. They will provide leadership on various IT disciplines such as network architecture, devops implementation, hybrid systems management, application modernization, virtual desktop, bigdata, machine learning and IOT, collaboration, communication and messaging
Learn and teach – build small teams with single threaded leaders in each technical specialty area. Work with them to learn the newest platform services very quickly. Support them in harvesting and publishing best practices to broader field and partner teams. Also, guide them to engage individual project teams and teach the implementation processes and skills related to their technical specialty
Make new markets – develop the engagement model for driving the first design wins for the very newest platform web services, to open new market segments and clear the way for cloud-based IT using AWS in each technology area
Be a customer advocate - Work with AWS engineering service teams to convey deep technical requirements from partners and customers as input to AWS technology roadmaps
Deliver value - lead high quality delivery of a variety of deeply technical engagements with partners and enterprise customers in the commercial and public sectors, enabling breakthrough business outcomes for customers
Consulting practice leadership as manager of managers; team size >80 with related goals/KPI’s
Use of platform services in distributed environments with Microsoft, IBM, Oracle, HP, SAP etc

Practice Manager Resume Examples & Samples

Project manage and lead the migration to a paperless office
Project manage and lead the implementation of a client portal
Take full responsibility for liaising with the 3rd party IT support company
Continually assess and improve workflow across the various departments within the Firm
Attend Partners' meetings, communicate partner decisions to relevant personnel within and outside the Firm
Liaise with the HR Manager as required
Manage storage and filing systems ensuring these are kept in order and up-to-date
Assist the Senior Partner in all administrative areas of the business with a view to taking some of these roles on fully. Areas will include
Maintaining the Firm's accounting books and records
Preparing Management Accounts
Liaising with suppliers and managing these relationships e.g. insurers
Relevant Accounting Qualification such as ACA or ACCA or equivalent (desirable)
Solid experience of working in a professional services environment, managing both people and practice systems
Strong IT experience and previous experience managing a firm in becoming 'paperless'
Commitment to internal client care and excellent service beyond expectation
High level of technical competence
Ability to give feedback in a constructive manner
Deadlines/time management

SOC Practice Manager Resume Examples & Samples

Minimum of 4 years experience in an operations environment
Minimum of 4 years experience in the service provider industry
Minimum Bachelor’s Degree from an accredited university or 5 years working experienced in technology
3 year of experience in an information security based role
CISSP Certified
Must be ready to come to a place where you are free to innovate, collaborate and shape how the world lives, works and plays
Knowledge of various security packages, tools, cyber attack types & security concepts
Do you know what OWASP is?
CEH, CCNA, CCNP, RHCT, Linux+ or any advanced Forensic or Security GIAC certification
Should be highly analytical and have the ability to quickly identify, replicate & resolve customer reported issues
Some travel (domestic and international) may be involved
Self starter, the ability to work on projects with minimal guidance and assume the responsibility for the success of the projects
Must welcome accountability
Proven ability to be flexible and work hard, both independently and in a team environment
Willingness to work occasionally outside of normal business hours

CH Practice Manager Resume Examples & Samples

Manage and drive consistent revenue growth and profitability improvements in the hospital. Monitor all financial and operational metrics ensuring deviations from plan are addressed timely and appropriately
Deliver consistent performance in Optimum Wellness Plan growth, penetration and retention
Manage overall labor costs while ensuring appropriate scheduling/staffing during all operating hours
Ensure hospital maintains 7-7-7 operating hours/days as a minimum
Use innovative methods to promote hospital and Practice growth
Develop an efficient, productive hospital team that provides the highest quality care and service to the most Pets and clients, follows all Banfield protocols and practices and focuses the team to achieve practice priorities while building our culture and brand
Select, train and supervise the paraprofessional team to ensure quality medical care, exceptional client service and maximum productivity, managing effectively to enable associates to grow and develop within the practice
Provide professional, efficient and exceptional client service (lead by example) and ensure all associates do the same. This includes educating clients about Optimum Wellness Plans, preventive care, Pet health needs, hospital services (such as "drop off" and "come in now"), marketing campaigns, and other related information
Effectively schedule associates to meet client needs according to Banfield guidelines, while proactively planning time off and CE scheduling
Ensure compliance with all practice policies and procedures and with all local, state and federal laws
Participate in planning and budgeting with the Field Director and Medical Director
Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service, seeing Pets' health improve and satisfying clients. Ensures the team gains the cooperation and agreement of clients to schedule, attend or reschedule appointments. Ensures the team gathers necessary client/Pet background information. Ensures the team collects payment for services rendered. Ensures the team utilizes a recovery plan for resolution of client complaints, resolves client issues timely and wins client confidence by providing excellent service
Ability to multi-task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration
Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order
Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement
One year management experience in a sales or service related industry required; two years preferred
Veterinary technician certification, licensure, and experience preferred
Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred

Practice Manager Resume Examples & Samples

Education: Bachelors degree preferred
Experience: Two to five years of practice management experience in a private physician's office or other health care setting. Supervisory experience, billing and financial management experience required. Training in quality improvement, performance improvement, employee relations and staff recruitment strongly preferred
Software/Hardware: Working knowledge of Word, Excel, Power Point, Athena, Meditech software programs
OTHER: Capacity to analyze, to think creatively, and to weigh alternatives. Perception of people and an awareness to deal with conflict successfully and attain conflict resolution

Practice Manager Resume Examples & Samples

Working with the Resource Deployment team, assign a wide range of tasks based on skills, experience, and availability; clearly communicates task priorities, helping personnel adjust workload as needed
Collect inputs and prepare weekly and monthly status reports as required. Explain any deviations from planned budgets and schedules. In addition, prepare and support quarterly management reviews
Anticipate problems or situations that could affect the team. Assess the potential impact on own and others’ work, and develop and execute the best work solution. Manage escalated situations
Other project management support functions, as tasked
5 to 10 years of project management (preferred) work experience
Broad knowledge of labor management, ERP, or similar domain product/systems
Superb written and oral skills required (e.g., proficient in Microsoft PowerPoint and Word)

Senior Practice Manager Resume Examples & Samples

Builds a software services delivery and PMO team and strategy to effectively execute business plan
Responsibility for P& L
Run Complex Project Deployment
Ensures group provides industry thought leadership
Responsible for profit and loss of the services project portfolio including forecasting and managing to revenue and expense targets and communicating business metrics to senior management
Experience building and delivering advanced Project Office concepts and processes
Ensures generated revenue meets or exceeds plan and monthly forecasting has less than a 10% variance
Ensures engagements provide excellent client satisfaction and client loyalty
Manages services personnel including engagement staffing, staff performance/evaluations, effective communication, career planning, and succession planning
Provides resources with right expertise to meet business needs and manage external relationships creating a flexible staffing alternative for peak demand times
Ensures effective utilization of resources on billable projects, asset development, sales support and thought leadership
Attracts and retains talent to meet business needs for practice
Maintains quality client relationships to gain referrals for new clients
Willing to travel 30% to 50% (or as needed)
Typically requires a minimum of 10 years of management experience in financial services industry or consulting
Proven track record of producing revenue results in software based consulting and/or professional services
Experience in delivering software solutions to the financial services industry is a plus
Requires strong organizational, team building, coaching and mentoring skills
Requires general business skills, industry knowledge, financial management and planning skills, long-term vision, and executive presence
Ability to utilize judgment in decision making process and decisions related to job tasks

Senior Practice Manager Resume Examples & Samples

Bachelor’s degree in Computer Science, InformationTechnology, Business or related field; or equivalent work experience
7-10 years ofrelevant experience
7+ years experiencein project execution role across the solution delivery life cycle (e.g.requirements, analysis, testing, and implementation)
Demonstrated expertskill level in one or more Project Management and SDLC practice areas(including Agile methodology, tools and processes)
Superior writtenand verbal communication skills including executive level presentations
Proven practicearea leadership experience, including ability informally to lead and mentorpeers across the practice community
Effective atbuilding and maintaining a resource network; demonstrated skills in buildingeffective business consulting relationships
Expert levelproject management and problem solving skills
Demonstratedability to lead cross-functional teams in transformational environment
Effective facilitation skills with experience leading and driving change and adoption strategies
4+ years experience in a consulting role with an emphasis within Project Management and Agile methodologies
PMP and CSM (Certified Scrum Master) certification

Practice Manager Resume Examples & Samples

Bachelor's Degree in business administration or healthcare related field or equivalent combination of education and experience required
Experience in motivating a work force required
Significant experience working in a physician practice
Experience with scheduling, front desk/check in/out, billing processes
Experience with physician reimbursement rules and regulations
Experience in quality improvement required, (e.g., Data Management, Project Management, Lean or Six Sigma methodologies preferred)
Master's degree or higher in business or healthcare related field
Greater than 5 years' experience working in a leadership role in physician practices
Thorough knowledge of financial statements, billing processes, accounts receivable management, as well as thorough appreciation of coding criteria
History of creation of dashboard indicators of performance experience in project management
People & communication skills
Exercise initiative and sound judgment
Lean engineering
Ability to function in demanding situations and maintain clear thinking
Documented training in healthcare finance and/or quality improvement processes
Broad set of software skills to assess productivity/budget performance: scheduling, power pivot, EPSI, Report to Web, Lawson, Practice Management Reports

Practice Manager Resume Examples & Samples

Visible IT Industry thought leadership on relevant topics related to enterprise IT infrastructure, DevOps, IT Transformation, Big Data and Application Migration
Vertical industry sales and delivery experience of IT services and solutions
Business Development and delivery experience w/ global F500 enterprise and Public Sector customers
Degree(s) in engineering and/or business

Practice Manager Resume Examples & Samples

Responsible for recruiting, hiring, orientation, training, development and performance management and management of staff, currently numbering 14
Assist with management of clinical staff in collaboration with site medical director and nurse manager
Maintain compliance with employment law
Ensure annual staff mandatories are completed
Ensure adherence to policies and procedures
Promptly and accurately complete required documentation related to hires, terminations, and other status changes
Conduct timely and thorough employee performance appraisals
Effective management of temporary services staff
Perform weekly input and review of payroll in electronic payroll systems.Manages and approves staff requests for time off and overtime
Maintain an “open-door” policy for staff
Manage staff firmly, fairly and consistently
Oversight or performance of billing operations procedures, to include charge entry, balancing of office payments, and verification of charges to providers
Participate in development of annual budgets
Effectively manage within budgeted parameters
Responsible for control and accuracy of petty cash, cash reconciliation and deposits
Prepare justifications for capital purchases
Develop cost reduction and expense management initiatives in collaboration with practice management.Hold staff accountable for target achievement
Process pharmaceutical, supply and other types of orders timely and accurately from approved vendor lists
Maintain provider schedules to ensure adequate visit volumes for patient access and financial performance
Analyze, review and distribute monthly billing and financial reports
Ensure insurance pre-verification protocols are followed

Branch Practice Manager Resume Examples & Samples

Ensure the development of strategic and tactical plans that align to overall practice strategic goals and ensure the implementation thereof
Establish and develop the practice management leadership capability, providing the required governance and oversight to ensure the achievement of Dimension Data goals
Create standards and tools for new solution architecture and deliver continuous delivery frameworks and promote and establish a reliable Networking practice
Provide advice to relevant teams on demand generation activities that align to market requirements and business needs
Possess strong understanding of Networking and Practice Management
Demonstrate good understanding of services operations, client methodologies, process management and formulation of policies, programs, plans and systems
Possess an understanding of business development and pipeline management
Demonstrate an understanding of solution and training development
Possess the ability to think conceptually with an understanding of the operations of a managed services and data centre business

Practice Manager Resume Examples & Samples

Responsible for all actions/responsibilities as described in company controlled documentation for this position
Contributes to and supports the corporation's quality initiatives by planning, communicating and encouraging team and individual
Contributions toward the corporation's quality improvement efforts
Oversees the day-to-day operations of the practice and includes managing and coordinating the clinical, clerical/front office staff,
Medical records, etc. Works along with clinical staff in order to coordinate the care and treatment of the patient population so
Patient flow is directed effectively
Recruits, orients, trains, evaluates and monitors on-the-job performance of clinic personnel
Prepares work schedules, makes job assignments, and prepares and approves payroll. Provides direction and priorities of work
Activities within the clinic
Manages the staff and department consistent with budgetary goals
Assists in establishing and achieving goals and objectives for the clinic, consistent with HealthCare Partners of Nevada
Participates in evaluating and devising methods for meeting goals
Cultivates, maintains, and enhances intra departmental and medical staff relationships
Plans and implements staff development activities
Assists in analyzing identified problems to determine cause and desired resolution. Takes steps necessary to implement resolution
Conduct regular staff meetings with the employees as well as the physicians and keeping agendas and minutes
Participates in and executes System Essentials concepts
Maintains patient and employee confidentiality and maintains understanding of HIPAA
Participates in professional development activities and maintains professional affiliations
2-3 years practice management preferred (cardiology helpful)
2-3 years leadership required

Senior Practice Manager Resume Examples & Samples

Oversees the day-to-day operation of multiple clinics, including but not limited to managing and coordinating the activities of clinical and non-clinical office staff
Responsible for communicating operational and financial directives from direct supervisor and senior leadership to the Practice Managers, and clinical staff (including providers)
Responsible for monitoring operational metrics and KPIs (including, but not limited to productivity, quality, patient satisfaction, etc…), and developing action plans to achieve KPI goals
Responsible for coaching and developing Practice Managers, and their direct reports in the clinics (including but not limited to performance management, evaluating, and setting goals)
Works along with staff in order to coordinate the care and treatment of the patient population so patient flow is directed effectively
Minimum of three – five years supervisory experience, preferably in a physician practice management setting
Current Practice Manager requirements

Practice Manager Resume Examples & Samples

Oversees the day-to-day operations of the practice and includes managing and coordinating the clinical, clerical/front office staff, medical records, etc. Works along with clinical staff in order to coordinate the care and treatment of the patient population so patient flow is directed effectively
Assists in establishing and achieving goals and objectives for the clinic, consistent with HCPNV Medical Group. Participates in evaluating and devising methods for meeting goals
Cultivates, maintains, and enhances intradepartmental and medical staff relationships
Performs other work related duties and responsibilities as directed, assigned or requested
High School Diploma required. Bachelor’s Degree preferred
Minimum of three years supervisory experience, preferably in a physician practice management setting
Possess a strong progressive and customer-focused approach to building and maintaining client relations and overall business success
Proven skills in leadership, team building, organization, time management, program development, participates in strategic planning and problem solving and who can represent HCPNV in a professional and effective manner
Strong written and verbal skills are essential
Contributes to a working environment that allows all employees equal opportunities for development, growth, and advancement. Conducts business in compliance with the corporation’s Code of Business Conduct
Provides effective leadership and directs the work of subordinates. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Selects staff, coaches performance, and provides ongoing and timely communication regarding performance, training and development opportunities

Ambulatory Practice Manager Resume Examples & Samples

Operations Responsibilities
Monitor accuracy of registration, scheduling, and confirmation (billing) functions for outpatient services. Assists with training and orientation with respect to these functions. Make recommendations for improvements/enhancements to registration procedures. Conducts audits to ensure proper registration and confirmation procedures are taking place
Triage patient complaints for the department, working with appropriate personnel and resolving issues
Identify problems with the automated phone message system in meeting patient’s needs, and identifies potential improvements to better serve phone access for patients
Oversee schedule templates for all clinic physicians, including cancellations, changes, etc. Monitors physicians’ schedules daily for early detection of access issues or errors in booking. Makes recommendations to physicians for adapting their schedules to improve patient access. Is a resource for Percipio ordering and training of physicians and staff
Responsible for gathering data and reports on registrations, scheduling matters, billing, and confirmations for presentation to the Practice Manager, as needed
Demonstrates excellent discretion and judgment needed to act independently with decision-making responsibilities. Must be able to problem-solve independently and provide communication to the Practice Manager
Manages telephone services according to departmental standards, and hospital service standards
Oversees ordering all necessary supplies and equipment for the practice to insure the availability prior to their arrival
Assures compliance with BWH, BWPO, JCAHO, CLIA, state and federal regulations
All other duties as assigned. Cross-coverage as necessary
Human Resource Responsibilities
Conducts staff meetings/huddles to keep employees informed
Authorizes and monitors vacation requests, changes in work or lunch schedules, arranging for coverage as necessary
Assures appropriate staffing and phone coverage to meet all needs. Assists with or provides coverage when staffing levels are not sufficient
Office Management
Oversees maintenance of office equipment, and supply inventory
Other General Responsibilities
Participates and leads special projects as assigned by the Practice Manager, maintains flexibility regarding workload and the needs of the department
Oversees the NCQA/PCMH project for this year and on-going
Excellent organizational, analytical, time-management and problem-solving skills
Attend quarterly meetings work with budget and development, and revenue cycle
Ability to communicate effectively with a socially diverse patient population visiting their physicians for conditions that may be life threatening, coping with anxiety and stress created in such situations
Must understand and function effectively in a fast-paced challenging environment and communicate well with a large group of physicians
Proficiency with computers including word processing, excel, presentations and data entry
Customer Service skills
Excellent interpersonal and team skills
Solid knowledge of CPT and ICD-10 coding
Ability to provide clear direction, inspire and motivate staff to foster strong productivity

Practice Manager Resume Examples & Samples

Serve as the Health Care Services delivery executive-lead on Kronos engagements by providing oversight to the project team and maintaining executive relationships with the project sponsor
Directly assist in Health Care Pre Sales activities as required
Clearly understanding the Health Care portfolio of project requirements and objectives while ensuring project profitability
Drive consistency and repeatability of project delivery across the Practice to ensure projects are on-time and on-budget
Proactively manage the health of projects thru on-going quality assurance techniques, reporting and activities
Maintain a high-level of customer satisfaction- and managing customer escalations as required
Build strong relaionships with existing Health Care accounts to ensure the Kronos suite and Customer satisfaction is maximised
Accurately forecast project staffing needs across the Practice and work closely with the Resource Manager to staff projects while maximizing overall staff utilization
Directly manage Health Care Project Management staff and Partners, inspire them to achieve their best, and provide on-going career development/mentoring
Identify and implement key improvement initiatives that result in efficiencies and innovations that benefit external and internal stakeholders
Ambitious experienced Health Care professional services leader with proven customer-facing skills, strong project management skills and enterprise software experience
Understanding of professional services operations, including performance benchmarks/levers, resource deployment, staff development, and partner management
Health Care Business-minded leader with the ability to understand technical situations and have an executive-level presence and credibility with customers
Demonstrated experience in selling services as part of an enterprise software company
Outstanding people/team management and communication skills
Knowledge of the Workforce Management
BS degree in a technical field; MBA preferred

Practice Manager Resume Examples & Samples

5+ years experience in a Physician Practice; 2+ years of experience in a Management / Supervisory position
Working knowledge of Medical Practice Management and Operations, including the roles and responsibilities of all positions within medical office
Experience in a Ambulatory, Internal Medicine and/or Primary Care setting
Microsoft Office/Suite proficient (Excel, PowerPoint, Word, etc.)
Bachelor's Degree in Business Management or Healthcare Administration
Electronic Health Record experience

Senior Practice Manager Resume Examples & Samples

Contributes to and supports the corporation’s quality initiatives by planning, communicating, and encouraging team and individual contributions toward the corporation’s quality improvement efforts
Oversees the day-to-day operations of a clinic and includes managing and coordinating the clinical, clerical/front office staff, medical records, etc. Works along with clinical staff in order to coordinate the care and treatment of the patient population so patient flow is directed effectively
Responsible for taking over vacant Practice Manager duties when necessary
Prepares work schedules, makes job assignments, and prepares and approves payroll. Provides direction and priorities of work activities within the clinic
Establishes and maintains policies and procedures for the clinic to assure successful operations
Assists in developing and implementing new procedures to improve quality and quantity of work processed. Ensures policies and procedures are communicated and administered consistently
Assists in identifying, collecting, and reporting relevant statistical data to reflect the activities of the clinic and staff
Maintains patient and employee confidentiality
Maintains knowledge of and complies with establishes policies and procedures including government, insurance and third-party payer regulations
Attends administrative meetings and participates in committees as requested
Conducts special projects as requested
MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS

Senior Director Practice Manager Resume Examples & Samples

Minimum of five (5) years of experience managing physician practices/healthcare management
Proven verbal, quantitative, financial and interpersonal skills
Bachelor’s degree from an accredited university or college in Health Management, Business Administration, or other healthcare field of study
In-depth and up-to-date knowledge of Hospital and medical practice administration
Prefer experience in multi-practice management and ability to travel up to 75%

Practice Manager Resume Examples & Samples

Hire, on-board, train, and develop Associate-level Consultants
Help develop a one year training curriculum, evaluation criteria and program success metrics
Organize subject matter expert guest speakers and technical workshops to facilitate the sharing of knowledge across teams
Strategy & Innovation: articulate business/industry fundamentals (e.g., ROI, TCO); understand regulations and operational excellence; familiarity with business strategy and trends in the IT industry (e.g., CI/CD, IoT, Predictive Analytics
10+ years’ experience in professional IT role(s)
2+ years in a training role or a technical management position
2+ experience building technical teams including hiring, training, development, coaching and mentoring
6+ months experience building industry and technology solutions
Experience building AWS cloud-based enterprise architectures for companies of various sizes
Excellent Classroom Management and Facilitation Skills
Experience in a technical sales organization
Use of AWS services in distributed environments with Enterprise Software
AWS Certification – Associate or Professional Level
Broad Enterprise systems experience including multi-tier web or distributed architectures
Ability to analyze large volume of data points, identifying issues and recommend solutions

Practice Manager With Neurology Experience Resume Examples & Samples

Understanding of electronic medical record and billing systems and related applications, with familiarity with ICD-9, ICD-10 and CPT codes
Ability to establish priorities and coordinate work activities
Knowledge of Meaningful Use

Global Practice Manager Resume Examples & Samples

Build a business - collaborate with sales leaders and engineering teams to drive design wins and platform adoption on platform specialties like Oracle, Microsoft, VMWare and SAP. They will provide leadership on various IT disciplines such as network architecture, devops implementation, hybrid systems management, application modernization, virtual desktop, big data, machine learning and IOT, collaboration, communication and messaging
Experience establishing comprehensive global customer relationships and collaboration across executive technology stakeholders
Have executed successful projects that show strategic results solving for business, product, and technical challenges
Familiarity with archival, disaster recovery, and business continuity in global operations
International sales and delivery experience w/ global Fortune 500 enterprise customers and partners

Area Practice Manager Resume Examples & Samples

A Bachelor’s degree in Business Administration or related field is required, with an emphasis in Healthcare Administration preferred. Appropriate experience may be substituted for educational requirements
3-5 years supervisory experience in practice management of multiple facilities with multi-specialty practices
Proven track record of managing practice revenue

Professional Practice Manager Resume Examples & Samples

Creates physician practice business structure and supervises development of implementation
Develops and implements plans for growth and expansion of practice size
Develops structure for a nation-wide physician practice enterprise
Directs and controls the activities of all non-physician staff, including recruitment, retention, employee development and employee relations
Develops, implements and maintains a successful system for physician scheduling
Oversees all Managed Care contracting for Physicians’ practice
Provides administrative report for the Department of Psychology in terms of all business operations
Develops and administers a successful physician compensation plan
Assures effective and appropriate coding, billing and collection activities
Prepares or supervises preparation of budgets, financial reports and other reports as needed
Bachelor of Science degree in Accounting or equivalent field. Masters degree in Administration, Public Health or Business required
Minimum of five years experience managing a multiple physician practice in an academic or institutional setting

Practice Manager Resume Examples & Samples

Maintain the supported dental practice budget and profit
Emphasize communication by informing team members on Heartland Dental communication tools
Continually develop and train supported dental practice team through training programs and evaluations
Develop and maintain relationships with dental practice team members and doctors
Evaluate patient flow to identify marketing needs and areas of improvement
Progress patient services by coaching dental practice team members and focusing on patient advocacy

Practice Manager Resume Examples & Samples

Authorizes the procurement of special order medical/surgical supplies and capital equipment
Assesses needs in collaboration with the clinical staff for the annual capital and expense report, coordinates trials, evaluates and negotiates with vendors in conjunction with the Purchasing Department to procure capital equipment, processes purchase orders, coordinates installation and in-servicing
Management of the process and office workflow using the electronic healthrecord
Minimum Education: Bachelor's degree or equivalent

Practice Manager Resume Examples & Samples

Experience establishing comprehensive global financial services customer relationships and collaboration across executive technology stakeholders
Have executed successful projects that show strategic results solving for business, product, and technical challenges and transformation to the cloud
Deep understanding of cloud computing change management challenges and solutions
Experience using platform services in distributed environments with Microsoft, IBM, Oracle, HP, SAP etc
BS level degree or equivalent experience required, computer science, business or math background preferred
3+ years in IT security, compliance & risk management, including privacy, controls, etc
Advanced degrees in engineering and/or computer science

Practice Manager Resume Examples & Samples

Manages medical office operations to ensure maximum efficiency and employee satisfaction
Coordinates patient, physician and staff schedules to maintain optimum efficiency within Badge hours & EBT
Oversees health information management
Responsible for maintaining patient confidentiality and compliance with all Federal (HIPAA) and State regulations controlling the flow of patient information. Ensures adherence to all policies and procedures relating to patient confidentiality by staff members
Provides input for the annual budget
Accountable for all assets in the practice
Ensures providers and staff members promote an atmosphere of professionalism and accountability
Ensures that patient encounter forms are completed and submitted on a timely basis
Establishes FISH concept of play, be there, make their day, and choose your attitude
Administers Code of Conduct
Collaborates with Practice Administrator in the timely completion of staff evaluations
Provides IT support and service as required
Ensures accuracy and timeliness of all patient/insurance pre-certifications, referrals and recalls
Oversee patient documentation/transcription process
Actively participates in implementation and conversion to the Electronic Health Record
Responsible for submission and tracking of clinical and clerical supply orders
Works with CBO and Network Systems in document creation and processing for practice management system. Also assists in system maintenance and employee training in both the referral and scheduling modules of practice management system
Collaborates with providers in data collection and internal audits for quality assurance purposes
Complies with Inland Hospital Hand Hygiene Standards
Adheres to Inland Hospital Standards of Behavior
Performs all other duties assigned
3-5 years experience in a leadership role in a Physician Practice
Working knowledge of financial statements, billing/budgeting processes and understanding of coding criteria
Strong understanding of medical terminology, practice management and application software

Practice Manager Resume Examples & Samples

Associates preferred
Five years' experience working in an ambulatory care setting or relevant
Requires knowledge of the administration of a physician office and the ability to
Preferred- 5 years or more of successful supervisory experience, preferably in a

Practice Manager Resume Examples & Samples

Minimum of 2 years experience in coordination, supervision or management, preferred
Minimum 5 years experience in a medical practice or combination of experience in a medical billing office and a medical practice, required
Experience in medical coding with ICD-9, CPT and HCPCS, preferred
A general knowledge in medical billing and coding of the specialty, preferred
Knowledge of insurance providers and requirements, preferred
Competent in Microsoft office computer programs to include Word and Excel, required

100

Practice Manager Resume Examples & Samples

Business Development and delivery experience w/ global F500 enterprise and/ or Public Sector customers
Business fluent German and English language skills
Advanced Degrees in engineering and/or Business

101

Practice Manager Resume Examples & Samples

Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer
Provides leadership demonstrating the ability to influence, motivate, manage, train, counsel and develop staff to work toward their highest level of function, in accordance with job descriptions and competencies. Delegates staff effectively; demonstrating the ability to plan, organize, direct, control, monitor and evaluate services, while using the available resources appropriately
Responsible for the daily monitoring of charge capture patient encounters, co-payment collections, accounts receivable, denials, cash collections and credit/refunds. Develops reporting mechanisms to provide accurate updates to Clinic/Site Management Team on process improvements regarding revenue related activities
Works closely with Manager of Business Services Operations (MBSO) to ensure sound fiscal and business performance within Clinic/Site, and implements any necessary changes/modifications as directed by MBSO
Accountable for managing staff schedules, including physician, on a daily basis to ensure optimum scheduling and coverage of Clinic/Site services. This includes monitoring staff and physician requests for time off to ensure proper coverage at all times
Ensures staff and leadership training and development programs are implemented, monitored and enforced in compliance with organizational initiatives and regulatory requirements. Develops opportunities for personal and professional goal achievement for self and assigned staff
Works closely as part of Clinic/Site Management Team to align processes and clinic outcomes with ABQ Health Partner’s strategic plan
Required – Two (2) years related experience of which one (1) year must have been in a supervisory capacity
Ability to communicate effectively; ability to analyze and interpret data; ability to plan, develop and coordinate multiple projects

102

Practice Manager, Valuations Resume Examples & Samples

Developing and updating excel models to price assets for acquisition and fair market valuation
Analyzing historical data and doing market research to improve on existing model and pricing methodology
Managing certain processes related to asset acquisition like pricing, due diligence, etc
Assisting in asset disposition, funding and fair market valuation
Working on any analysis or documentation which are required for internal/external audit
Any other ad-hoc analyses that might be required from time to time
MBA from a premier management institute, majoring in Finance
Excellent academic track record
Excellent analytical, excel and presentation skills
Two to three years of work-ex post MBA
Ability to work with people across cultures, time zones and geographies
Proactive and willing to learn and work at grass-root level

103

Practice Manager Resume Examples & Samples

Evaluates performance and recommends merit increases, promotions, and disciplinary actions
Coordinates and often completes functions such as claims and billing functions
Analyzes and recommends changes in practice/organizational systems, policies and procedures, and ensures their implementation
Assists in the preparing of practice budgets and allocation of funds. Provides monthly and annual data and interpretation
Participates in professional development activities to keep current with trends and practices in health care administration
Meets with physicians as necessary
Counsel with the Director of Operations for NEXTeraMD on matters pertaining to basic operational policies of the clinics; recommend new or revised operational policies and monitors those implemented
Ensures there is an adequate amount of supplies
Coordinates physicians’ call schedule with appropriate personnel
Meets with Physicians and coordinates MD meetings as needed
Is able to do hands on billing for the practice

104

Practice Manager Resume Examples & Samples

Physician Governance/Leadership: Collaborates with physicians on accomplishing Practice goals: financial targets, quality/patient satisfaction targets. Keeps physicians informed on progress toward goal accomplishment. Communicates with physicians organizational initiatives, policies, and assists them in interpretation and working within organizational parameters
Planning: Organizes/budgets resources (people, equipment, materials) to deliver effective patient care. Reviews Practice site goals and arranges work to accomplish goals. Develops short range targets as indicators toward reaching goals
Controlling: Reviews financial and patient outcomes and assures outcomes fall within acceptable pre-determined limits. Trends data and investigates outliers to determine if action is warranted for correction and prevention
Human Resources: Plans for acquisition, alignment, and engagement of human resources through selection, on-boarding, coaching, appraisal, and development. Seeks to create an environment with emphasis on team work in accomplishing the mission and goals of the Practice and MPAS. Appropriately seeks guidance in assistance with human resource concerns
Patient Satisfaction: Assesses the patient experience through various methodologies of collecting information from patients. Tracks complaints and responds to address complaints in a timely manner. Works toward recovering and ensuring the needs of patients are met. Appropriately educates the patient on MPAS policies in order to enhance and prevent misunderstandings. Brings issues forward to Directors for resolutions that are based in organizational systems
MPAS Activities: Member of the Management Team, representing their Practice to other MPAS management associates. May participate in Ad Hoc or Standing Committees. Representative of MPAS in the community at large
Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers. This is achieved by having knowledge of and conforming to customer requirements by identifying, understanding and meeting these requirement
Interpersonal Skills: Seeks to understand before being understood through effective listening and sensitivity to others needs and concerns
Results Orientation: Focuses self and others on achieving quality and financial outcomes in a responsive timely manner
Decisive: Resolute in making a decision to act based on conclusions reached based on facts. Demonstrates good judgment in making these decisions
Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing
Diversity: Values the worth of others and respects diverse points of view. Promotes support and team work within and across departments
Engenders Trust: Provides appropriate resources, direction, and accountability. Allows employees to identify and resolve work issues through empowerment
Mentoring/Employee Development: Develops employees in a positive manner – maintaining and building self esteem and confidence and competence – helping employees achieve their maximum potential and contribution
Change Agent: Provides vision and planning to reach goals. Addresses concerns in forthright manner and welcomes innovation and new approaches to reach new heights in service and quality
Organization Savvy: Understands key stakeholders as demonstrated in managing, promoting, and cultivating relationships. Has keen understanding of industry and trends
Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies
Prefer a minimum of two or three years in a managerial role in a health care setting preferably in an outpatient physician primary or specialty practice

105

AWS Practice Manager Resume Examples & Samples

Strong understanding of the entire AWS Product and Service suite (such as as EC2, S3, VPC, CloudFormation, Elastic Beanstalk, RDS, Route53, CloudFront, Lambda.Redshift, EMR, SQS, SNS, AWS IoT, API Gateway etc.) products and their applicable use cases, best practices and implementation, and support considerations
Partner with the sales team to formulate and execute a sales strategy to exceed revenue objectives through the adoption of AWS Cloud Solutions
Collaborate with customers on migrating existing systems and building new systems using the full range of AWS services
Present technical concepts in clear manner to customers through product demos, proposals and presentations
Strong problem-solving abilities coupled with a desire to take on responsibility
Develop and maintain relationships with key external stakeholders at various business levels
Resolve complex technical problems at a pre- or post-sales level, working with either sales or support personnel
Attention to detail in documenting information and ability to show ownership of follow through in customer resolutions
Hire, on-board, train and develop new Solutions Architects from internal and external sources
Act as a Technical liaison between customers, service engineering and support teams
Directly collaborate with the sales team to formulate and execute a sales strategy to exceed revenue objectives through the adoption of AWS Cloud Technologies
Educate customers of all sizes on the value proposition of AWS Cloud Solutions and Technologies
Establish credibility and build deep relationships with senior technical individuals within customers to enable them to be cloud advocates
Participate in deep architectural discussions to build confidence and ensure customer success when building new and migrating existing applications, software and services onto AWS Cloud
Conduct deep-dive “hands-on” education/training sessions to transfer knowledge to customers considering, or already using, AWS cloud
Author or contribute to customer-facing publications such as whitepapers, tutorials, etc., and present sessions at AWS, customer and industry conferences
Hands-on experience building, delivering and managing cloud IaaS environments using platforms such VMware, OpenStack, Azure, AWS, and GCE
Bachelor’s degree in Computer Science, Engineering, or related field
8- 10 years in progressively more responsible roles in either solutions architecture, support or IT professional services
2-5 years’ experience working explicitly in or with cloud technologies
AWS Certified Solutions Architect – Associate Level minimum, ideally Professional Level
One or more relevant industry recognized certifications
General knowledge of areas of business operations beyond IT
Public profile or proven record of public speaking at relevant tech events
Partnering approach and mentality
Proven ability to stay abreast and continually expand knowledge in the areas of new technological developments and trends

106

Specialty Practice Manager Resume Examples & Samples

Ability to travel to client locations is essential
10 or more years of IT implementation experience
Demonstrated experience with strategy regarding business, product, and technical challenges for call or contact centers
Deep experience with infrastructure-as-a-service (IaaS) cloud computing transition challenges
Enterprise architecture experience including virtualization technologies & distributed architecture
Significant background and experience in contact center technologies
Business development experience including complex agreements w/ integrators and ISVs
International sales and delivery experience with global F500 enterprise customers and partners

107

Global Practice Manager Resume Examples & Samples

Demonstrate a deep knowledge of Teradata’s applications portfolio
Show a strong technical background on Teradata’s data-storage products and analytical focus
Have knowledge and experience of accounting and / or marketing business practices
Reporting to the Global PS Practice and Architecture lead
Understanding Teradata’s technical and sales strategies
Develop and provide a governance service to solutions-based projects, auditing project-scope and effort estimates with the aims of reducing risk in projects and making projects competitive and attractive in price and duration
Monitoring and working with Teradata Professional Services leads to provide reusable templates for use in project planning and construction
Measure the effectiveness of project estimation tools (developed by this team)
Define process, standards and procedures to be adopted internationally
Promoting the submission and re-packaging of technical assets that can be reused to have a measurable, positive effect on reducing future projects’ effort and / or duration
Building technical and product knowledge across the wider Professional Services focused communities
Broad technical expertise combined with business acumen
Solid understanding of data warehousing and databases concepts
Understanding of the client's business domain e.g. accounting and marketing processes
Excellent analytical and technical skills
Excellent written and verbal communication skills in the English language
Excellent planning, organizational and communication skills
Proposal development and service offering scoping
10+ yrs of appropriate experience
Has been a technical lead or solution consultant in 5+ successful, enterprise-sized, customer engagements

108

Practice Manager Resume Examples & Samples

Work collaboratively with physicians, department managers, diagnostic/technical staff, and support personnel to enhance efficiency within the practices and to optimize quality, reduce costs and maximize services
Manages clinic operations to achieve and maintain financial performance targets
Coordinates purchases of office, medical-surgical, pharmaceutical, laboratory, and x-ray supplies, manages inventories for each, and approves invoices for payments
Coordinates the development of physician and midlevel clinic schedules and coordinates and communicates initial and revised schedules as appropriate
Assures that physician call schedules are developed for all physicians, and coordinates call schedule with in-clinic schedule, physician availability, communicating initial and revised call schedules as appropriate
Assures that initial and subsequent physician/midlevel third party payer Credentialing is completed within required time frames
Completes required reporting in a timely manner
Assist with onboarding and training new team members; acts as a mentor to motivate and support staff in performing daily duties
Provides for initial orientation and ongoing training of personnel in proper work performance
Conducts or recommends progressive discipline and discharge proceedings when necessary. Partners with Human Resources Representative on performance and employee relations issues and counsel’s employees in resolving performance related problems
Functions as a resource, teaching and collaborating with staff on a continuous basis

109

Practice Manager Resume Examples & Samples

Assists in establishing and implementing goals, objectives, policies, procedures and systems for the assigned administrative areas
Participates in the development and implementation of long range plans and budgets
Oversees the recruiting, hiring and interviewing of staff
Oversees the coding, charge capture, and charge entry process to assure that billing is current and accurate
Evaluates local business conditions as they relate to practice operations and advises Medical Director of such
Develops and implements policies and procedures specific to the operation of the local practice. Ensures compliance within the practice of the policies and procedures
Delegates responsibilities to staff and department supervisors as necessary
Maintains a working relationship with external contacts such as managed care representatives and hospital administrators
Ensures that all practice activities are in compliance with corporate, practice, local, state and federal laws and regulations
Oversees the management of staffing needs for the practice by ensuring the availability of properly trained personnel
Ensures practice compliance with legal requirements related to OSHA, EEO, TEFRA, ERISA, and Wage and Hour
Directs the preparation of information required by the Compliance Department and ensures that all staff is properly educated as directed by the Compliance Department
Responsible for monitoring, analyzing, assessing and communicating practice progress
Oversees the preparation of management reports as requested by the Medical Director or corporate personnel
Conducts appropriate performance evaluations and recommends merit increases, promotions, and disciplinary actions
Attends practice administrative meetings with physicians and Medical Director as required by the Medical Director
Oversees the development and coordination of new office locations and their needs as required
Ensures the coordination of payroll functions and personnel records. Assists with benefits, personnel issues, and special projects as assigned
Oversees the management of petty cash
Attends meetings and participates on committees as requested
Maintains a working relationship with the Managed Care Specialists to assist as needed in local contract negotiations
Bachelor’s Degree in Accounting, Finance, Nursing or other related
Minimum five (5) years’ experience in Practice Management
Knowledge of the local community health care environment sufficient to interact with other health care providers and administrators
Understanding of medical office operations sufficient to oversee its operations and provide support to the Medical Director and physicians
Skill in exercising a high degree of judgment, discretion and decision making necessary to achieve organizational objectives
Must possess analytical skill sufficient to organize and prepare comprehensive reports
Ability to organize and integrate organizational objectives in order to meet deadlines
Demonstrated ability to effectively communicate in verbal and written forms

110

Practice Manager, Attack & Penetration Resume Examples & Samples

Bachelor’s Degree from a four-year college or university in Information Assurance, Computer Science, Management Information Systems or related area of study; or four or more years of related experience and/or training; or equivalent combination of education and experience required
Minimum 8 years of Information Security experience required
Minimum 5 years of practice specific experience required
Minimum 3 years of experience performing Security Assessments work (vulnerability, penetration tests, wireless security and social engineering), including at least the last twelve months, required
Minimum 3 years of client facing consulting experience required
Minimum 3 years previous supervisory or managerial experience required
Minimum 3 years support experience required, including writing technical proposals, statements of work, white papers, presentations and project documentation. Strong attention to detail required
OSCP, OSCE, GIAC, CISA, CRISC, CISSP, PMP certifications strongly preferred
Ability to combine multiple separate findings to identify complex blended vulnerabilities
Ability to identify, describe and report vulnerabilities and standard remediation activities, to include clear demonstration of risk to clients through post-exploitation activities
Familiarity with many different network architectures, network services, system types, network devices, development platforms and software suites required (e.g. Linux, Windows, Cisco, Oracle, Active Directory, JBoss, .NET, etc.) required
Demonstrated ability to create comprehensive assessment reports
Must be able to work well with customers and self-manage through difficult situations, focus on client satisfaction
Ability to convey complex technical security concepts to technical and non-technical audiences including executive c-level
Demonstrated effective time management skills, ability to balance multiple projects simultaneously and ability to take on large and complex projects with little or no supervision required
Knowledge of development and development operations
Ability to deliver presentations at industry conferences and write blog posts
Willingness to collaborate and share knowledge with team members

111

Practice Manager Resume Examples & Samples

Responsible to lead and to successfully deliver a portfolio of projects, making sure that projects meet Veeva quality standards and are delivered on scope, on time and on budget
Accountable for overall Customer Success of their Customers’ portfolio
Provides technical and/or business consultative leadership for a specific practice at the pre-and/or post sales level
Manages a team of both senior and junior consultants, architects, and project managers
Integrates industry knowledge into practical configuration tactics and proactively provides input into the development of Practices policies, procedures, standards and strategies
Monitors practice performance and provides coaching, counseling, and motivation to maximize practice performance
Recruits and hires employees who can help grow and drive Veeva’s Professional Services’ strategy
Maintains a level of practice readiness, in order to be successfully prepared to support the delivery of customer engagements (skilled and trained workforce, strong partner relations, tested and proven technical solution capability)
May need to travel up to 50% of time
Creation of proposals that address current and evolving client requirements and in the review and approval of legally binding contracts with partners and customers
Provides leadership in the development of long term practice curriculum. Ensures appropriate levels of specialization in the practice are being achieved by utilizing various training and development opportunities

112

Practice Manager Resume Examples & Samples

Drives utilization, increased revenue and the delivery of billable engagements for Veeva’s EDC product and services acting as an escalation point to resolve customer, organizational, process or technical issues
Responsible for talent development and line management for EDC Professional Services team members
Contributes to the development of the services strategy, offerings, practice standards, scalability, and policies and procedures with a focus on quality delivery and efficiency
Provides technical and/or business consultative leadership for Veeva’s Vault EDC application at the pre-and/or post sales level with experience delivering Statements of Work
Manages a team of project managers and consultants responsible for delivery
Proactively provides input and contributes to the development of Vault EDC services procedures, standards and strategies
Monitors practice job performance and provides coaching, counseling, and motivation to maximize performance
Recruits and hires employees who can help grow and drive Veeva’s Vault EDC strategy and perform delivery on the services team
Maintains a level of readiness, to be successfully prepared to support the delivery of customer engagements
Ensures adequate level of resources are in place to meet profitable demand. Oversees chargeability of all delivery resources within the practice
Acts as the internal customer advocate, working closely with other Veeva teams (Product, Sales, Strategy) to ensure customer success today and in the future
Oversees and participates in governance meetings with customers
Oversees key customer accounts within the services organization and responsible for communicating status, risks, and escalations to management
Assure process compliance with all regulatory and Veeva procedural requirements

113

Practice Manager Resume Examples & Samples

Direct management and leadership of the team – hiring, compensation, retention, performance management
Planning, execution, and excellence of the delivery of integration and consultative work to the team’s customer base
Escalation point of contact for the team, Sales, and Service teams resolving customer issues that arise during or after integrations
Setting and managing the achievement of team goals
Build strong partnerships and an ability to negotiate across multiple business units
Working with individuals to set personal Management by Objectives (MBOs) and managing the execution of the objectives
Mentoring and assisting each individual to achieve success with their goals
Provide training to continue to develop the key skills of the team
Create an environment that is both motivating and fosters a cohesive team
Finding new and innovative ways to improve the team along the organizations key tenets of Efficiency, Scale, and Quality
Minimum 8 years of experience with a Bachelor’s Degree in Computer Science, MIS, Engineering, another related field or it's equivalent
Minimum 6 years of related professional work experience in customer support, web development, or professional services
Minimum of 2 years’ experience with Internet technologies including TCP/IP, HTTP, DNS and web servers
Experience leading project teams or working groups
Prior experience managing teams of 5 people or more
5 years IT solution delivery experience, preferably within a consulting organization
Experience with running and analyzing metrics and forecast data
Successful leadership on short term, 1 – 3 month projects
Experience with TCP/IP network debugging with tcpdump or similar
General exposure to security technologies, processes, and concepts such as PKI, SSL, firewalls, NIST 800-53, FIPS-140-2, Authentication & Authorization, Client Certificates, OCSP, etc. a plus
Experience delivering streaming technologies (Windows Media, Macromedia Flash, Real/Helix, Apple QuickTime) in the enterprise or B2C, including encoding, server technologies, client and server playlists/metafiles, custom media player creation, DRM a plus
Working knowledge of the full software development life

114

Practice Manager Resume Examples & Samples

Patient Care Management / Coordination
Supports the various disciplines involved in the care of the patients in the departments
Supports high standards of patient care
Maintains regular communication with physicians, nurse practitioners, nurses and clinicians within the practice and other staff involved with the departments
Ensure services are meeting patient care objectives established by the medical director
Address patient satisfaction concerns for the practice under the Manager's control in a timely and constructive manner
Directs operations for the departments to ensure staff are meeting demand of patients and compliance with service standards
Manage all personnel in the department including hiring, training/orientation, performance appraisals, discipline, amending job descriptions when required, scheduling and assignment of clinical staff
Obtain and adjust benchmark staffing levels as necessary. Insure compliance with established performance benchmarks
Facilitate performance improvement activities as necessary
Manage all revenue cycle functions (e.g. scheduling, registration, referrals, billing, "no-shows", billing, etc.)
Identify needs of LIP's, nurses, clinicians and support staff and balances those needs with overall needs of the department
Supervise accurate computerized information systems to facilitate proper billing and required reporting
Complete and monitor the annual operating budget
Collect and provide current, accurate data on departmental revenues, expenses, productivity, patient scheduling staff utilization, billing information, or other statistics requested by supervisors
Provide analysis including resource utilization for programs within the departments
Maintain the pricing / charge system and recommend pricing changers to executive leadership when necessary
Maintain accurate market/demographic patient information
Ensure optimal utilization of facilities and space
Facilitate contract development and negotiation as needed
Performs QI projects assigned
Insure policies and procedures are followed and updated annually
Insure compliance with applicable federal, state and local regulatory agencies in with professional licensure
Develop and or coordinate continuing education program for staff under his or her supervision
Ensure attendance at all mandatory training sessions required by the organization
Attend conferences to increase practice management education
Maintains good working relationships with all colleagues throughout the organization
Updating / managing dept policies as requested by Medical Director, Nurse Manager or Administrator
Manage and compile Performance Improvement data
Supports department staff meetings

115

Practice Manager Resume Examples & Samples

5 years providing technology implementation, planning and troubleshooting
2 years providing implementation project leadership experience in a customer facing environment
CCNP R/S required; CCIE preferred
Two years providing implementation project leadership experience in a customer facing environment
Five years of hands-on experience in Cisco networking technologies including standard Cisco Routers and Switches (Catalyst and Nexus). These skills include
Design, Configuration and Deployment of any of the following

116

Practice Manager Resume Examples & Samples

Establish and maintain a good working relationship with physicians to identify clinical and administrative needs and implement change
Baccalaureate Degree required with a minimum of 3-5 years of closely related experience in an academic health care environment is preferred
Must have the verbal and analytical skills as well as an understanding of financial systems. Strong interpersonal skills and professionalism required dealing with patients, providers and staff
Work often requires an extensive knowledge of business and medical terminology and an excellent command of the English language. Excellent organizational skills, communication skill, program planning and fiscal management skill
Work requires an in-depth understanding of hospital and practice policies, procedures, and operations in order to assume a variety of administrative details. Must be resourceful in obtaining information when it is not readily available
Proficiency in Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook, and use of the Internet required
Excellent interpersonal and management skills, with the ability to interact professionally with staff and physicians at all levels
Demonstrated ability in project management and project implementation
Ability to work independently, resolve complex issues, and accept responsibility for major decision-making as it relates to the management and daily operations of the practices
Time-management, multitasking and the ability to function independently and effectively under the pressure of deadlines and schedules
Ability to communicate effectively with a broad range of healthcare personnel; wide range of departments, medical staff and individuals at all levels both within and outside the institution including patients and to channel information appropriately
Possess creativity, self-motivation, and excellent judgment for planning and implementing new policies/procedures
Must have ability to recognize problems, establish priorities and initiate appropriate responses
Demonstrated knowledge of human resources philosophies
Must be sensitive to and supportive of patients, families, and care-providers
Must demonstrate the ability to work in a diverse community and understand and relate to cultural needs
Demonstrates a thorough understanding of CPT and ICD-9 coding, and knowledge of medical terminology. (Must be willing to and successfully complete a Dermatology coding correspondence course within one year)
Requires detailed knowledge of insurance requirements including Medicare, HMO and fee for service billing. In depth understanding of referral and authorization process for 3rd party payers
Ability to promote a collaborative working environment
Proficiency with computers including word processing and data entry
Willingness to cover for other employees as the need arises
14 FTE
Assists Practice Administrator with financial analysis, forecasting, planning and reporting
Assists Practice Administrator in developing and monitoring annual operating budget for practices
Ensure that budgeted staffing levels are appropriate to support the targeted visit/production levels, and that the staffing model reflects the most appropriate skill mix given the operations and needs of the Practices
Ensure that operating expenses are reasonable given projected production, staffing and other non-financial goals

117

Bluemix Garage Practice Manager Resume Examples & Samples

At least 2 years' experience running Profit and Loss for a services organization, or equivalent
At least 5 years' experience managing people
Proven ability as a top performer with a history of achieving high performance ratings
Ability to demonstrate operational structure and skills
Demonstrated success with organizational & culture team building skills
Effective written & verbal communication skills
Financial Services Sector industry knowledge

118

Practice Manager, Professional Services Resume Examples & Samples

Building, developing and retaining top talent
Engage with commercial enterprise customers to understand their business drivers and application portfolio
Development of long term Cloud Strategy for customers
Identification and development of specific opportunities and supporting business cases
Overseeing delivery of projects in account, ensuring high quality delivery
Envision and inspire customers
10+ years of IT consulting/sales/management experience, with demonstrated IT Transformation experience in customer-facing roles
Extended travel to customer locations may be required to sell and deliver professional services as needed

119

Practice Manager Resume Examples & Samples

Ability to handle fast-paced/stressful situations in a calm professional manner
High level of self-initiative and attention to detail
Ability to work well with a diverse population of patients as well as co-workers
Ability to maintain high standards of professional ethics in dealing with confidential information
Knowledge of all aspects of third party billing
Prior experience working with automated practice management systems required (HER Preferred)
Excels in customer service
Strong organizational and process management skills
Minimum of two (2) years previous demonstrated work experience in the areas of scheduling, registration, professional patient billing, and/or medical insurance processing required
Minimum of one (1) year supervisory experience, preferably in a medical practice is highly desired
Prior experience working in an Academic setting is a plus
Knowledge and experience working with managed care organizations and the credentialing process is desired

120

Area Practice Manager Resume Examples & Samples

Lead great people - attract top IT architecture talent to build high performing teams of consultants with superior technical depth, and outstanding customer relationship skills
BA/BS degree or equivalent experience; Computer Science or Math background preferred
Consulting practice leadership as manager of managers; team size >30 and P&L responsibility
Vertical industry sales and delivery experience of contemporary services and solutions

121

Practice Manager, Professional Services Resume Examples & Samples

Hire, manage, and mentor direct reports (approximately 10-15)
Own the successful delivery of purchased services, manage client expectations and resolve escalated client issues
Identify and launch new offerings, improve current offerings and lead in departmental direction and growth
Achieve revenue goals through support of the sales organization, including pre-sales conversations with prospects, solutioning for clients, and development of SOW's
Manage and forecast resource utilization
Stay up-to-date on Bronto platform changes/new features
Tackle ad hoc assigned initiatives/projects
5-7 years of proven team management experience, including hiring and managing to utilization targets
Excellent verbal and written communication skills and proven interdepartmental succes
Strong client-facing experience including the abilities to consult, address escalated issues and solution through services
Participates in driving new business through presentations to prospects and scoping enterprise service engagements
Expertise of understanding complex customer requirements and translating to technical implementations and experience with web-based applications
Experience in resource management, technical quality assurance, client satisfaction and success and revenue achievement
Experience with strategic thinking and complex decision-making
Experience developing operational processes as well as business forecasts/analyses
Ability to develop professional plans, documents and presentations for senior-level executives within client organizations and own organization
Ability to build and leverage high-quality intellectual capital in order to scale and create efficiencies
In-depth understanding of online marketing industry & relevant market sectors
Strong project management demonstrated by successful leadership of concurrent

122

Senior Practice Manager Resume Examples & Samples

Engage customers - collaborate with enterprise sales managers to develop strong customer and partner relationships. Develop trusted relationships with customer CIOs, CTOs, IT functional leaders and business sponsor executives. Lead the sales of Pro Service engagements, and build a growing business in a geographic territory, driving AWS Enterprise SaaS solution adoption
15+ years of relevant enterprise IT sales and delivery oversight experience w/ global F500 customers and ecosystem partners
10+ years of relevant business development and sales experience including innovative agreements w/ integrators, ISVs and managed services providers
10+ years of third level management experience of professional services delivery teams in high growth technology sales environments
8+ years of experience with all aspects of successful VDI solutions
Hands on experience leading large-scale global implementations of SaaS solutions including VDI
Demonstrated industry leadership in the areas such as IT service management, cloud computing, or IT Strategy
Track record of implementing AWS services in a variety of distributed computing, enterprise environments

123

Practice Manager Resume Examples & Samples

A cheerful, friendly, positive demeanor with patients and other dental office team members
Outstanding relationship-building, interpersonal and leadership skills
Exceptional administrative organizational skills
Exceptional customer service skills, with the ability to build a comfortable and approachable relationship with patients
Extraordinary leadership ability
Ability to travel for training and development (occasionally over night and out of state)
Superior working knowledge of dental procedures and terminology a plus (but not required)
Strong computer skills and the ability to learn new programs

124

Practice Manager Resume Examples & Samples

Experienced and skilled in physician practice operations, business analytics and project management
Exhibits a high level of competency in physician practice operations through experience, services provided and personal professional development
Manages using the discipline of setting standards, creating measurement systems, systematically measuring performance, developing improvement action plans and following up on plans to ensure desired result
Able to work independently and be self-directed, self-starter
Excellent verbal, written communicator and presentation skills
Competent in the use of Word, Excel, Outlook, PowerPoint and Access
Can work comfortably and productively in a high-energy, ever changing environment
Demonstrated ability to juggle multiple tasks, projects and priorities in an effective and timely manner
Demonstrated ability to lead a project effectively, yet function as a part of a consulting team
10 years’ experience in healthcare operations
Extensive knowledge of project planning, implementation and management gained through experience using formal project planning tools and recognized project management methodology
At least 5 years’ experience of working in a complex and high-risk change environment with multiple stakeholders and securing their engagement to deliver change
In-depth knowledge and practice experience of change management and workforce and business re-design
Knowledge and experience of developing and implementing policies and procedures
Experience of influencing staff at all levels to ensure that all members of the team including users and stakeholders own project objectives
Experience of working across organizational lines to achieve results
Ability to work collaboratively with staff of all disciplines to promote and develop division wide inactivates
Skilled in negotiation and influencing techniques including the ability to challenge others
Extensive experience of training and facilitating group discussions
Proven track record of leadership and improvements to standards through positive impact on past and present projects
Experience in government health care regulations a plus (STARK, Anti-Kickback regs.)
Practical and extensive experience in business case development
Experience in managing budgets/effective resource management

125

Practice Manager, Urology Services DV Resume Examples & Samples

Maintains established hospital and departmental policies and procedures, objectives, performance improvement program, safety, environment of care, management of information, and infection control standards
Selects, trains/orients, and assigns department staff (either directly or through subordinates) at each Clinic. Develops standards of performance, evaluates performance, and initiates or makes recommendations for personnel actions
Develops department goals and objectives for each Clinic, and establishes and implements policies and procedures for department operations
Develops and recommends departmental operating budgets and ensures that departments operate within budget
Directs the preparation and maintenance of department reports for each Clinic. Prepares periodic reports for senior management, as required
Develops and implements the performance improvement program for each Clinic
Assures compliance with federal and state law and accrediting and licensing agencies as appropriate to department
Integrates departmental services with the organization’s primary functions and coordinates with other department/services in a manner which fosters a collaborative environment for teamwork within the department and with other departments/services
Ensures and role models the delivery of excellent customer service
Initiates or leads strategic development activities for assigned clinics
Develops and implements the utilization review, quality assessment and improvement programs for the Clinic. Assists in ongoing benchmarking of practice of practice and providers
Ensures departmental compliance with standards of regulatory agencies and third party payers. Responsible for second stage collection issues with clinic patients
Coordinates all patient scheduling and clinic staffing at each site to facilitate accessibility and continuity of care and minimize patient waiting time
Supervises employees, including evaluation of clinic personnel to assigned clinic sites. Manages central service functions (billing, reception, etc.) and educates and assists staff in setting up billing procedures, including Common Procedure Terminology (CPT) and Internal Classification of Diseases (ICD9) training
Coordinates request of physicians and office staff at multiple sites in regards to patient activities and needs
Maintains responsibility for department inventory and physical environment, including safety of patients, staff and physicians. Supports and refines procedures in the office
Demonstrates minimum acceptable knowledge, skills and abilities necessary to provide care appropriate to all ages of the patient population served, based on physical, psychological, educational and safety needs
Acts as a liaison with outside agencies, service bureaus and businesses
Coordinates team and provider meetings and assists team and providers in planning for efficient high-quality care. Monitors and communicates with each team and their volume and quality goals
Assures the provision of emotional and physical care of patients of all ages, including promoting positive relationships between patients, staff, families and visitors, assessment of the effects of cultural, social, economic and religious influence of patients
Enhances professional growth and development through participation in educational programs, current literature, inservice meetings, and professional conferences
Participates and attends meetings and inservices as required and/or assigned
Bachelor’s Degree, business major preferred and 5-10 yrs experience
OR- combination of equivalent work experience
Experience in office management and the ability to implement related procedures
Advanced education may be substituted for some experience
Experience in a clinic/office managerial position
Has the ability to establish a good rapport with physicians and the public
Is flexible and has the ability to adapt to new situations quickly and appropriately
Possesses excellent leadership skills and a dynamic personality

126

Practice Manager, Supplychain Management Resume Examples & Samples

Develop and execute revenue generation plans for SCM Consulting
Personally contribute to SCM revenue generation through customer engagement and leadership
Plan and execute skills and competence development, including the Cloud enablement of the team
Own the strategy for SCM consulting service delivery, ensuring on-site/ off shore usage is optimized in order to minimize the cost of delivery and improve quality
Retain, develop and recruit the necessary skills making sure that projects and customers are served at best
Manage the operational success of the group, delivering revenue and margin targets, and achieving KPIs for all resources, including permanent staff, off shore resources and contractors
Manage the relationship with suppliers and Oracle’s off shore team, to make sure that capacity, quality, cost and availability are aligned with the business expectation
Initiate and implement processes and practices to ensure that the SCM Consulting team is a place where people want to work and build their careers
Promote a culture where continual improvement in efficiency, services, processes, product, and market positioning is expected
Contribute to establish a first class working relationships with the UK SCM License team
Consulting practice management experience/services experience
Proven competence in ERP – preferably Oracle Supply Chain cloud technology
Proven track record in delivering customer success – excellent customer and influencing skills
Demonstrable ability to work successfully in a matrix and complex organization where not all the involved resources are directly reporting to the role
Ability to lead change and encourage new and better ways of operating
Track record of success and credibility at all levels
Able to demonstrate knowledge and understanding of successful Consulting and customer business models
Demonstrable team building and coaching skills
Self motivated and able to work under pressure

127

Practice Manager Resume Examples & Samples

Lead by example and coach team to provide exceptional patient experiences
Maintain focus on a productive schedule that supports dentists and hygienists as they deliver high quality patient care and exceptional experiences
Work within budget guidelines to maintain supported office profitability
Manage accounts receivables including timely and accurate insurance claim processing and patient billing
Assist patients with applying for credit and other financial assistance
Coordinate daily team huddles, weekly team meetings and quarterly practice business meetings
Provide ongoing feedback, training and annual performance & salary reviews for team members within the practice
Serve as the point person for office management duties including
Office cleaning and maintenance
Verify practice invoices
Verify and submit payroll
Clinical and non-clinical supplies ordering
Schedule team members to ensure adequate shift coverage and facilitate requests for time off
Serve as the liaison between Heartland Dental headquarters (Home Office)departments, including
Associate degree with 3+ years of relevant experience OR Bachelor degree with at least 1 year of relevant experience
Prior supervisory or shift management experience preferred
Prior experience with dental management software (Dentrix) preferred
Monthly travel required, sometimes including flights and overnight stays
Experience reading and acting on financial reporting (e.g. Profit & Loss statements) preferred
Patient-focused

128

Practice Manager Resume Examples & Samples

Provides superior customer service to internal and external customers and patients as referenced in the "Service Excellence Standards."
Serves as the administrative manager for services at the Practice while working closely with the medical and office staffs. Acts as an information resource for administrative questions in close cooperation with the Chief of Emergency Medicine and Patient Care Director. Acts as the liaison between physicians, staff and Steward Health Care Physician Network Administrations. Maintains effective communication with staff at all levels in a timely and effective manner
Works in concert with ED Director and Human Resources staff to perform the following functions: interviewing and hiring, onboarding, and training
Assists in preparing and managing the operating budget for the practice. Investigates discrepancies and significant changes in monthly income and expenses. Reports discrepancies to the ED Director, ED Chief and/or Patient Care Director as required. Ensures cost containment guidelines are met for the individual practice
Liaisons with billing company to maximize revenue associated with the patient billing process for the Practice and ensure accurate data collections
Manages the day-to-day facilities management for the Practice including any repairs or remolding, service contracts for equipment and the inventory of all capital equipment. Makes recommendations to the Patient Care Director and the Chairman regarding office restructuring and expansion. Assists with processing the necessary documentation and managerial support
Authorizes the procurement of special order medical/surgical supplies and capital equipment. Assesses needs in collaboration with the clinical staff for the annual capital and expense report, coordinates trials, evaluates and negotiates with vendors in conjunction with the Purchasing Department to procure capital equipment, processes purchase orders, coordinates installation and inservicing
Trains staff, (physicians, nurses, administrative and support staff), on existing programs as well as any new programs or upgrades in a timely fashion. Presents information at monthly Networking Meetings as required and disseminates information from these meetings to physicians and staff
Maintains an optimal physical environment for the office and reports any unsafe conditions, inoperative equipment or other adverse conditions to the Patient Care Director and the appropriate department
Ensures compliance with all Steward Health Care Physician Network policies and procedures. Participates in development and evaluation of departmental policies and procedures. Prepares staff to respond effectively to both internal and external disasters and comply with all departmental policies and procedures
Uses discretion at all times to ensure patient confidentiality. Conforms to the confidentiality policy of Steward Health Care Physician Network
Supports ED Director, ED Chief, and Patient Care Director with data analysis and provides daily, weekly, and monthly reporting of financial and quality performance
Strong leadership and people management qualities
Two to five years of practice management experience in a private physician's office or other health care setting
Bachelor's degree or equivalent required
Strong analytical, communication and writing skills
Ability to create, accept or adapt to change
Ability to monitor and understand budgets and financial reports
Ability to set priorities and follow through
Ability to make difficult decisions
Ability to manage within a flexible schedule
Ability to coordinate and develop new programs and personnel
Demonstrated customer service skills

129

Global Practice Manager Resume Examples & Samples

5+ years of implementation of cloud based SaaS solutions
Visible IT Industry thought leadership on relevant topics related to the enterprise cloud-based IT operating model including SaaS and Desktop as a Service
Technical thought leadership experience in one or more technology areas such as IT security, application development, infrastructure architecture, or IT operations

130

Senior Practice Manager Resume Examples & Samples

Visible IT Industry thought leadership on relevant topics related to the enterprise cloud-based IT operating model
Vertical industry sales and delivery experience of contemporary services and solutions (eg. Financial Services, Healthcare and Life Sciences, and Media & Entertainment)
Hands on experience leading large-scale global IT transformation projects, including deep understanding of ITIL, TOGAF and other common IT frameworks
Technical thought leadership experience in one or more technology areas such as IT security, application development, infrastructure architecture, big data analytics, or IT operations

131

Practice Manager Resume Examples & Samples

5+ years of recent experience in project execution role across the solution delivery life cycle (e.g. requirements, analysis, testing, and implementation and project reviews)
Superior written and verbal communication skills; to include developing and presenting to executive level leaders
Effective at building and maintaining a resource network; demonstrated skills in building effective business consulting relationships and collaboration
Proven project management and problem solving and thought leadership skills
PMP, Certified Scrum Master

132

Practice Manager Resume Examples & Samples

Developing project scope, goals and strategic plans for delivering company products and services to clients
Managing, recruiting, evaluating and mentoring a team of project managers and consultants
Managing and meeting engagement, booking and revenue targets
Identifying, developing and managing client relations, in addition to meeting with client management for project support and presentations
IT experience combined with outstanding leadership, communication, presentation, customer service, analytical and project management skills
Technical Emphasis: Finance background, planning systems implementation (Anaplan, TM1, Hyperion, others)
Excellent business and financial savvy
Outstanding English communication skills (verbal and written) with an ability to communicate with internal and external customers and all levels of management. This can include communicating technical information to nontechnical audiences, using negotiation and persuasion skills
Possesses influence and leadership skills with the ability to work collaboratively, be diplomatic and influence stakeholders, vendors and global teams
Strong logical, analytical and organizational skills with meticulous attention to detail and the keen ability to anticipate and avoid problems
Strong customer and user experience focus with the ability to manage complexity and ambiguity
Broad technical knowledge including relevant industry trends, flexibility and adaptability in regards to learning and understanding new technologies, and a solid understanding of the software development lifecycle
Bachelor’s degree in Computer Science, Math, Statistics, Business Finance, Accounting or other relevant program is required
A Master’s degree in Business Administration, Computer Science or related IT fields is desirable
6+ years of related experience working with Business Analytics and Business Intelligence strongly preferred

133

Public Sector Practice Manager Resume Examples & Samples

Five (5) years of accounting or financial experience required
Three (3) years of progressive experience in leading business management and/or financial management services projects required
Strong knowledge of accounting and experience with financial statement audits
Strong ability to lead/drive workstreams

134

Practice Manager Resume Examples & Samples

Bachelor’s degree required in business or healthcare; master’s preferred
5 plus years managing a medical practice with exceptional leadership and organizational/business management skills required
Effective communication skills, both verbal and written English proficiency required
Demonstrated success in program implementation, operations, and fiscal management
Excellent knowledge of information technology and its application to the health care environment. Electronic medical records experience is strongly preferred

135

Practice Manager Resume Examples & Samples

The overall operational responsibility for the routine business and clinical functions through administrative and clinical staff including front desk, medical records, nursing, and ancillary services to ensure maximum utilization of resources and the efficient delivery of services of his or her assigned practice locations
Supervise staff and oversees the management of all administrative and clinic activities and staff
Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional, healthful clinic atmosphere
Responsible for developing and implementing the practice's mission and strategic vision in a collaborative leadership style
Provides leadership in developing, planning, and implementing the practice's business plans to the physicians
Measures productivity and facilitates collaborative problem solving and communication with the physicians and executive leadership
Recommends, develops, implements improvements for the practice
Informs physicians and executive leadership about current trends, problems and medical activities
Establishes, secures approval and oversees clinic operating policies and procedures in collaboration with the Director of Clinical Services
Oversees efforts for recruitment, development, and performance evaluation of employees in collaboration with the Director of Human Resources and Vice President
Oversees the business and financial affairs of the practice in collaboration with the Director of Revenue Cycle Management and Director of Financial Planning
Manages all practice third party payer relationships, including monitoring of related reimbursement, negotiation with third party payers, provider credentialing, and maintenance of contracts in collaboration with the Director of Revenue Cycle Management
Enhances operational effectiveness, emphasizing cost containment without jeopardizing important innovation or quality of care
Maintains compliance with Medicare, HIPAA, OSHA, and Labor Laws
Represents the practice in collaboration with executive leadership in its relationships with other health organizations, government agencies, and third party payers
Ensure maintenance of the physical building, including routine maintenance of equipment
Ensure ongoing commitment of excellence customer service and supports the customer service plan
Ensure compliance with and knowledge of the company’s Code of Conduct by all subordinates to ensure ethical work environment
Practice and adhere to Stamford Health’s “Code of Conduct” philosophy, SHMG’s Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability
Completes required continuous training and education, including department specific requirements
Complies with departmental organizational policies and procedures and adheres to external agency requirements
Performs other duties as assigned
5 plus years managing a medical practice with exceptional leadership and organizational/business management skills required. OB / GYN Experience required

136

Assistant Practice Manager Resume Examples & Samples

Possess an AS Degree or equivalent combination of education and experience
Have at least two years of experience in mid to large size operations or multi-unit operations, such as medical, retail or service industries. While preference will be given to those with experience in a medical practice environment, this is not necessary
Possess a moderate level of business acumen and within the scope of the position make appropriate business decisions
Demonstrated ability to establish and maintain credibility and positive working relationships with a diverse range of groups and individuals
Experience establishing priorities and meeting deadlines while balancing the needs of providing assistance to others
Excellent planning, time management and organizational skills – ability to prioritize multiple functions and responsibilities and manage work time efficiently while producing desired results
Possess prior supervisory experience or a genuine interest to learn people management skills

137

Assistant Practice Manager Resume Examples & Samples

Have at least two years of experience in mid to large size operations or multi-unit operations, such as medical, retail or service industries
Two or more years of medical office experience
AS Degree or equivalent combination of education and experience
Experience in Cosmetic Practice or previous Medical Office Management a plus

138

Practice Manager Resume Examples & Samples

Model company values and “does whatever it takes” approach
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization
Must be familiar with MS Office, including Excel, and have the ability to learn computer operating systems
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

139

Senior Practice Manager Resume Examples & Samples

7+ years of experience in project execution role across the solution delivery life cycle (e.g. requirements, analysis, testing, and implementation)
Demonstrated expert skill level in one or more Project Management and SDLC practice areas (including Agile methodology, tools and processes)
Proven practice area leadership experience, including ability informally to lead and mentor peers across the practice community
Demonstrated ability to lead cross-functional teams in transformational environment
4+ years of experience in a consulting role with an emphasis within Project Management and Agile methodologies

140

Practice Manager Contaminated Land & Hydrogeology Resume Examples & Samples

Lead a Practice team recognised for technical excellence in Contaminated Land and Hydrogeology; work collaboratively with other CLAH Practice Managers across the UK regions as a national discipline stream,
Working with the Technical Authorities in the Practice, support the Practice Director with workforce planning including skills development and recruitment
Provide line supervision, oversee career & talent development and manage employee performance
Act as a Project Manager or Project Director and undertake technical delivery and report authorisation
Responsible for winning work including maximising additional/repeat/follow-on work from clients, in region and nationwide.Help drive innovation in service offerings

141

Agile Practice Manager Resume Examples & Samples

A strong player coach that not only leads other Solution Architects, but engages in developing solutions themselves
Responsible for working with Sales to develop a growth strategy for the Agile Transformation Services (ATS) practice, and responsible for top line growth. Provides sales support in solution phases of sales engagement life cycle
Responsible for the top line revenue growth of the ATS practice, and with ensuring that the solution presented to the client supports practice profitability targets
Works very closely with the sales team to qualify and prepare the correct solution for agile programs and projects
Works closely with Account Managers and Solution Executives to build regional relationships and to understand the agile opportunities within a region and or clients
Helps the delivery teams to identify and create sourcing strategies for opportunities
Effectively lead teams providing appropriate direction and developmental feedback, conducting annual reviews and participating in compensation decisions
Works with Solution Executives to define and build the resource and cost plans for opportunities
Strong ability to develop transformational solutions to help clients transition from traditional to agile delivery models
Proactively anticipate problems; define the problem; identify possible causes; work with team to identify solutions; selects and implement the most appropriate solution
Make key decisions based upon input from teams; solid understanding of IT Services principles; firm and business objectives and needs analysis
Direct a focused team of solution architects that are geographically distributed; some team members may be remote; directly mentors development leads and staff; works with Business Development Mangers if issues arise with Solution Architects; monitors progress towards goals
Provide midyear and annual feedback on all members through standard HR processes
Exercise influence at many levels of the organization up to the Director Level
Exercise influence at many levels of the client up to and including the C-suite
Ensures that both tactical and strategic Team Lead goals are met
Serve as a role model by promoting and demonstrating commitment to practice methodologies, processes and standards for both TEKsystems Global Services and industry-wide, recommending process improvements when necessary
Develops and trains Staff
Lend expertise to internal IT teams and task forces as well as other IT projects/programs
8+ years project management leadership experience in an IT consulting service provider environment
Technical or consulting sales experience (i.e., able to multiple opportunities concurrently)
Practice-centric experience required (e.g., Agile Transformation and Agile Team delivery)
BA or BS degree in a related field, MS preferred
Proposal and/or Statement of Work development experience
8+ years experience building, integrating and delivering enterprise-wide solutions
Overall understanding of the business objectives of service lines and core business services of the ATS practice
Demonstrated experience in utilizing flexible sourcing options to deliver practice services
Strong emotional quotient, and able to connect with C-level executives in a discovery and in solution development
Extremely strong in agile topics, and in particular agile transformation and organizational change management
Has a strong working knowledge of the Scaled Agile Framework (SAFe), and SAFe Program Consultant (SPC) preferred
Strong experience with opportunity management and managing pipeline tracking and growth
The strongest candidates will have held a technical sales role or a technical pre-sales role in a services (Rally, Accenture, Cognizant, etc.) or IT products company (HP, Rally, VersionOne, etc.) that is focused in the Agile space
Understanding of resource management, communication management, cost management, risk management, quality management and integration management
Possesses an understanding of IT Services: service offerings, technical standards and policies, technical and business strategies as well as organizational structure
Maintains awareness of new and emerging technologies, such as CI/CD
Strong knowledge and experience in disciplines, tools, and process resident within the specific practice
Work experience in professional services and consulting
Strong analytical skills and problem solving skills needed to manage technical challenges on multiple project/program simultaneously
Possesses leadership qualities required to lead and manage high performing solution engineering teams
Excellent interpersonal and communication skills required to lead and motivate solution teams to deliver results
Excellent management, interpersonal, communication, and organizational skills
Sound judgment and tact
Ability to work and team effectively with clients and other management personnel
Collaborative

142

Practice Manager Resume Examples & Samples

Assists with the establishment and implementation of systems and procedures for these clinical programs
Responsible for day to day management of ARMS clinical services
Works closely with external Hospital departments to ensure consistency and quality of practice/department access for clinicians, support staff and patients
Responds to and resolves customer complaints
As new models of care are developed, coordinates with the billing compliance office and the contract management office
Together with clinical staff, support referrals to appropriate disposition options for individual patients
Assists with data collection for quality assurance and program evaluation
Assumes responsibility for or participates in special projects as assigned (primarily department-specific)
Assumes managerial responsibility for front desk/support staff
Bachelor’s (minimum) or Master’s degree (preferred) with 3-5 years of relevant experience
Ability to maintain effective working relationships with patients/families including patients with significant mental health and substance use disorders
Interact well with multidisciplinary team of psychologists, physicians, & social workers
Organizational skills with the ability to work in a complex, fast–paced environment
Strong problem-solving and multi-tasking abilities
Supervisory skills to manage other administrative staff
Excellent interpersonal, written and verbal communication skills

143

Practice Manager Resume Examples & Samples

Effective interpersonal/communications/organizational skills
Ability to make decisions quickly and independently
Knowledge of financial analysis such as cost-benefit ratios, financial forecasting, business plan development, etc
Knowledge of computerized software programs: spreadsheet, databases, word processing
IPORT 101 online training course
Bachelor’s Degree, Business or related field
Minimum of 5 to 7 years of directly related experience
Practice Manager Candidates should have a minimum of 2 years of prior supervisory experience

144

Practice Manager Resume Examples & Samples

Requires a BA/BS degree
6 years of experience in the management of a large medical practice with multiple locations, including experience in an outpatient healthcare setting; or any combination of education and experience, which would provide an equivalent background
Medical Assistant certificate or Registered Nurse is preferred

145

Practice Manager Resume Examples & Samples

Ability to see colors, see at least 1 mm squares
Ability to hear and distinguish heart, lung, and bowel sounds
Ability to reach overhead
Ability to remain calm, continue to function effectively and develop priorities during stressful situations
Ability to communicate effectively using written and verbal media
Ability to move and operate equipment and carry supplies
Ability to sit, stand or walk for extended periods of time

146

Practice Manager Resume Examples & Samples

Establishes/implements goals, objectives, policies, procedures and systems for the assigned administrative areas
Assists with developing and implementing annual operational plan and budget
Selects, trains, orients and supervises clinic personnel in accordance with established policies and procedures. Responsible for work assignments and daily operations. Manages personnel for multiple practices, including training relief employees
Evaluates performances and recommends merit increases, promotions and disciplinary actions in a timely manner. Interviews and recommends hiring and termination of staff in accordance with approved policies
Resolves problems in administrative areas and ensures compliance with regulations and standards
Helps fiscal management and other administrative staff in implementing cost effective policies and procedures for all operational areas including bookkeeping, billing, insurance, fee schedules, credit/collections, purchasing, data processing and space planning
Works in conjunction with Regional Director and corporate Marketing Department in practice development
Ensures the effective implementation of job descriptions, personnel policies and payroll practices
Monitors and controls clinic expenditures within budget. Identifies and implements cost reduction opportunities
Serves as liaison between clinic and external agencies
Works with staff and providers to ensure quality patient care and services are provided. Maintain effective communication with providers and staff; conducts monthly meetings with providers and staff. Create a positive work place
Gathers and reports monthly and annual data for fiscal, statistical and planning purposes. Develops and implements revenue enhancement strategies for existing practice(s)
Participates in professional development activities to keep current with health care trends and practices
May be responsible for assuring all appropriate licensure, certifications and/or accreditations are secured according to policy
Follows the CHRISTUS Physician Group guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI)
Maintains strict confidentiality
Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission
Maintains established CHRISTUS Physician Group policies, procedures, objectives, quality assurance, safety, environmental and infection control
Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Physician Group's cultural diversity objectives
Supports and adheres to CPG Service Guarantee
Collaborates effectively with physicians, administrators, patients, families, other departments, and the community to provide quality patient care and enhance patient outcomes
Ensures assessment of competency of all associates is completed as a part of the orientation program and on an ongoing basis
Identifies plans, develops and/or arranges for programs to meet the educational/skills needs of the associates upon hiring and on an ongoing basis
On an annual basis, contributes to the development of operating and capital budgets to meet the needs of the clinics
Reviews financial and productivity management reports and takes appropriate actions
Evaluate clinic production and revises procedures or devises new forms to improve efficiency of workflow
Supervises the clinical and non-clinical areas to ensure timely and efficient management
Coordinates with Providers as needed to ensure projects and assignments are coordinated as necessary by the Administrative staff
Demonstrates adherence to the Mission and CORE values of the CHRISTUS Health System
Performs other related work as required

147

Practice Manager Resume Examples & Samples

Manages the practice in correlation with the goals and objectives agreed with by the providers and administrative leaders; ensures that business strategies and new business services are developed and in alignment with current trends, market place and system goals
Assists with measuring practice success factors as they relates to strategies and provides input on new goal development and realignment based on findings using industry standards and market place standings
Investigates new services and assists in performing cost benefit analysis, promotional development and determination of resources
Coordinates all human resource functions of the practice including: staff schedules, time off requests, interviewing and hiring of new staff, orientation and training, performance appraisals and feedback, and problem resolution. Participates in progressive guidance and disciplinary actions
Prepares timesheets for payroll processing and submits within established timeframe to ensure that staff is paid correctly and on time. Assesses current and future staffing needs based on practice initiatives and strategic plans
Ensures practice is operating efficiently through the planning, coordinating and implementing of goals, objectives, procedures and systems inclusive of front end duties such as scheduling and registration, clinical functions such as direct care and back end processes such as medical record management, charge entry, billing and reconciliation processes. Monitors progress frequently taking appropriate actions as required
Oversees informational technology functionality of practice electronic medical record (EMR) systems, diagnostic systems and ensures appropriate training is provided, compliance measures are met and equipment is present
Researches and resolves issues or concerns regarding office operations, functions and related matters or refers unusual problems to leadership
Ensures that resources including equipment and supplies are present and in excellent working condition. Maintains required certifications and agreements with diagnostic testing equipment
Participates in the annual operating and capital budget process by providing recommendations, monitoring budget to identify variances, and making appropriate adjustments or notifying leader of issues. Manages practice within budgetary guidelines
Ensures quality of work performed by direct reports in area of responsibility and that QI reports are requested within the established time frames by monitoring and following-up on any issues
Collaborates with Quality team to ensure that key quality data measures are in compliance and achieved. Shares results with providers and staff. Assists in developing processes to improve defined areas of opportunities
Maintains a safe and effective working environment for all staff and providers. Identifies deficiencies and seeks resolutions and improvements utilizing appropriate resources

148

Practice Manager Resume Examples & Samples

1 Organizes employee tasks to promote efficiency. Initiates new methods of achieving clinic standards. Provides direct management for all personnel and daily clinic operations
2 Provides ongoing evaluation of work flow and designs new methods of achieving clinic standards to include enhanced revenue, labor performance, reduction in expenses, and increased profitability
3 Ensures performance of employee productivity within 12% of current MGMA standard or attainment of the West Hudson performance standard
4 Responsible for hiring, termination, orientation, and evaluation of employees within designated time frame as identified by clinic standards and Human Resource Department policies and procedures
5 On a continual basis, initiates evaluation of employee job descriptions and/or job grades providing for the update of job positions as necessary to execute tasks required
6 Continually provides oversight and reporting to Corporate Compliance officials any potential irregularities indicating potential fraud and abuse activities in Network and clinic supervised
1 Develops clinic budgets per MHN guidelines and timeframe. Adheres to budget standards within 5%. Provides monthly variance reporting to Director
2 Promotes achievement of timely and accurate billing, collection, and coding procedures consistent with Federal and State government requirements in conjunction with Business Office Manager
3 Ensures the clinics ability to consistently close on a daily basis and within 5 working days of month end through close working relationship with Business Office Manager
4 According to reimbursement guidelines, initiates appropriate pricing of all clinic activity and routinely monitors for update and changes
5 Maintains physician and non-physician expenses within 5% of budget
6 Develops an appropriate check and balance system in clinic to assure adequate financial controls in conjunction with Financial Analyst and Director
2 Demonstrates ability to provide care based upon physical, psycho/social, cultural, safety and other age related factors
3 Demonstrates the ability to obtain and interpret information in terms of the patient needs
Education: High School Diploma or equivalent (GED). Must communicate effectively in written verbal form. Knowledge of Office Management and Human Resource practices. Knowledge of Health Care Administration principles and be computer literate
Experience: Requires a minimum of three years experience in a Health Care setting or other acceptable management experience
Other: Ability to excercise initiative, problem solving, decision making and to apply policies and principles to solve everyday problems and deal with a variety of situations. Ability to read, understand and follow written and oral instruction. Must remain calm and react effectively during situations. Must be able to communicate clearly, establish and maintain effective working relationships with Physicians, Patients, Staff and the Public. Ability to establish priorities and coordinate work activities. Equipment Used: Must be able to operate multi-line phone, fax, computer and copier
Preferred Education: Related Associate or Bachelor Degree

149

Practice Manager Resume Examples & Samples

Bachelor’s Degree in Health Care field or previous work experience will be considered toward education requirements
Prefer one to two years of experience in a medical clinic setting or other acceptable management experience
Ability to exercise initiative, problem solving, decision making, and to apply policies and principles to solve everyday problems and deal with a variety of situations
Ability to read, understand, and follow written and oral instruction
Must be able to remain calm and react effectively during emergency situations
Must be able to communicate clearly and establish and maintain effective working relationships with physicians, patients, staff, and the public. Ability to establish priorities and coordinate work activities
Must be able to operate multi-line phone, fax, computer, and copier

150

Practice Manager Resume Examples & Samples

Working collaboratively with the Hospital Patient Relations Manager lead the Jefferson Mercy Hospital and Clinic through process improvement initiatives in such a way as to establish a seamless vibrant culture of exceptional patient, family and guest experience throughout all of Jefferson
Plan and coordinate learning events and activities which engage staff and positively build the Signature Service Culture into daily interactions
Connect Exceptional Patient experience to our mission and vision
Measure and report patient experience/satisfaction data to the Jefferson Clinic and Hospital leadership
Plan celebrations or recognition for departments that excel with regards to Patient Experience
Education: Bachelor’s degree required
Experience: 6 or more years experience in a physician or medical office required
Lead or supervisory experience required
Other: Knowledge of managed care billing practices required Proficient with Microsoft Excel required

151

Practice Manager Resume Examples & Samples

1 Demonstrates knowledge of changes associated with aging
Education: Requires a Bachelor’s Degree in Business or closely related field
Experience: 3 years associated supervisory experience and training in a physician clinic setting
Preferred Education: Master’s Degree strongly preferred

152

Practice Manager Resume Examples & Samples

4 Incorporate patient satisfaction meeting at each physician meeting finding low scores and suggestion on how to improve upon these scores
1 Responsible for input and monthly reporting of procedures, revenue, accounts receivable, accounts payable, payroll, purchasing and delinquent accounts
2 Oversees repairs and preventive maintenance; directs and approves purchases of operational supplies; researches information, prioritizes and makes recommendations regarding purchase of capital equipment
3 Orders supplies
4 Establishes procedures for security of documents, equipment, etc
5 Provides data for financial and statistical purposes including reviewing invoices and statements
6 Reviews, understands, and acts on clinic financial statements
7 Develops and manages capital and operational clinical unit budgets
8 Performs administrative duties associated with managed care, referrals, pre-certifications and other insurance requirements
9 Attends required meetings and participates in committees as requested
10 Enhances professional growth and development through in-service meetings, educational programs and conferences
11 GENERAL DUTIES
1 Observes universal precautions consistently
2 Wears proper personal protective equipment when appropriate
3 Wears clothing and Health System badge consistent with dress code, and attends to personal hygiene to maintain a clean, well-groomed appearance
4 Meets Health System attendance standards
5 Performs other duties as assigned. (See attached example)
12 Maintains patient medical records
13 Assists with lab and x-ray duties
14 Enters charge and payment information
15 Codes charges with CPT and ICD-9 codes
16 Exhibits knowledge of legal responsibilities and complies with federal/state regulations
17 Assures compliance with NCQA, OSHA, CLIA, and/or other accrediting agencies, infection control, hazardous material and quality assurance standards
18 Understands HIPAA and the regulations accompanying it. Ensures all staff is in compliance with HIPAA
19 Has current/updated disaster plan for department and communicates this effectively to co-workers and physicians so they may know what to do in the event of a disaster
20 Maintains compliance with applicable risk management safety programs and review safety and risk management policies and procedures on an annual basis
21 Makes appropriate decisions regarding the hiring of new employees, performance evaluations, disciplinary issues, etc
22 Completes evaluations thoroughly and on time
23 Administers personnel benefits, work schedules, performance evaluations, merit increases, promotions and disciplinary actions
24 Evaluates need for new or replacement personnel; provides justifications and interviews prospective employees
25 Keeps employees informed of relevant concerns and new or changed policies or procedures during regular meetings

153

Practice Manager Float Resume Examples & Samples

This is a float position. The float practice manager will be responsible for traveling between our practices to provide coverage for volume, project work, leave of absences or vacancies. Candidate must have their own transportation to travel between Middlesex, Monmouth and Ocean Counties
Associates degree in health or business administration, or equivalent work experience
Minimum 2 years’ supervisory experience in a medical office
MUST be able to travel between Middlesex, Monmouth and Ocean County
The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability for improving the lives of our patients and their caregivers, an exceptional focus on teamwork, dedication to ongoing education, and the ability and passion to deliver the highest quality of care based on a strong sense of patient focus are all required

154

Senior Practice Manager Resume Examples & Samples

Sell infrastructure engagements - including short on-site projects proving the value of AWS services to support new distributed computing models
Coach and teach - collaborate with AWS field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services such as Amazon Elastic Compute Cloud (EC2), Amazon Simple Storage Service (S3), Amazon Simple DB/RDS databases, AWS Identity and Access Management (IAM), etc
Be a customer advocate - Work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps
Ability to travel to client locations when needed. Up to 50% regionally
Demonstrated ability to think strategically about business, product, and technical challenges
Consulting practice leadership as manager of managers; team size >50 and P&L responsibility
Deep understanding of infrastructure-as-a-service (IaaS) cloud computing transition challenges

155

Assistant Practice Manager Resume Examples & Samples

Provide a variety of support to our Practice Manager with day-to-day center operations
Monitor the delivery of the Sono Bello patient experience, which cannot occur without sincere customer interactions, efficient center operations and successful resolution of patient needs
Model a "do whatever it takes" approach
Provide oversight and training to our Front Desk Coordinators
Resolve issues in a real-time environment
Assist the Practice Manager in managing surgical tracker, filling hot dates, and coordinating medical clearances with RN
Manage daily reporting and ensure invoicing is done correctly
Facilitate consistent and effective communication among patients, doctors and employees and ensure that patients and physicians are treated with appropriate respect at all times by all team members, vendors and visitors
Demonstrate ability to establish and maintain credibility and positive working relationships with a diverse range of groups and individuals
Have experience establishing priorities and meeting deadlines while balancing the needs of assisting others
Have excellent planning, time management and organizational skills
Possess prior supervisory experience
Be available to travel as required
Two or more years of supervisory experience

156

Practice Manager, General Surgery Resume Examples & Samples

Act as liaison between physicians and office employees to resolve conflicts and to promote cohesiveness in the practice; serve as liaison between the practice and other clinical and administrative components of the Piedmont Medical Care Corporation (PMCC)
Ensure that the practice follows PMCC and office policies and procedures; adhere to and enforce JCAHO and OSHA standards relating to the physician office practice of medicine
Monitor EHR proficiency of staff and providers; facilitate educational opportunities to maximize efficiency
Accurately report issues and concerns to appropriate personnel
Serve as liaison between practice and IS staff
Facilitate integration of new applications and/or upgrades as appropriate
Monitor the submission of timely, accurate and complete billing information to the business office to ensure the maximization of professional services reimbursement; research disallowance reports for unusual reimbursement practices; remain up-to-date on coding and insurance practices as necessary and interact with the Central Business Office to update, change or delete codes and charges when determined to be ineffective, unprofitable and/or obsolete
Registration and Charge Posting
Insure insurance coverage is verified prior to date of service
Review incoming patients for outstanding balances

157

Practice Manager Resume Examples & Samples

Manages the day to day operations of the physician practice(s), including front and back office functions
Supervises staff, resolves problems and implements approved disciplinary action. Interviews, hires, trains and conducts performance evaluations
In conjunction with the director, develops the practice budget
Manages and monitors key financial and revenue cycle metrics, including staff hours, resource allocation, expense budget, patient volumes, and the revenue cycle process
Provides primary (or secondary) review of reconciliation of monies being collected and deposited
Responsible for monitoring patient satisfaction reports, identifying variances from standard, addressing and resolving patient complaints
Responsible for quality and performance improvement by monitoring metrics and addressing deficiencies
Works collaboratively with physicians, leadership and health professionals to accomplish organization and practice goals
Ensures compliance with all regulatory requirements
Requires frequent travel to various practice locations
3 years practice management experience required
Knowledge of medical terminology, insurance theory, and ICD-9 and CPT coding required
Valid PA drivers license required
Experience using multiple computer systems, including electronic medical records, preferred
Must take the initiative to solve problems independently, set priorities and develop ideas which will benefit the physician network
Must maintain confidentiality

158

Practice Manager Resume Examples & Samples

Delegates responsibilities to staff and department supervisors as necessary and manages staff at both locations
Assist with IT related issues as needed
Community event involvement and building key hospital relationships

159

Group Practice Manager, Cvpa Resume Examples & Samples

Responsible for the development and implementation of the group practice strategic plans
Consults with the office coordinators/office managers concerning the operations of their practices to assist in the eliminating/correcting problem areas, and/or improvement of services. Reports such findings/solutions to the Market/Senior Director of Physician Services and CVPA Board of Directors (as necessary)
Assumes responsibility to work with HR and Clinch Valley Medical Center for personnel related duties: interviewing, disciplinary action, payroll reporting, scheduling paid leave, enforcing duties, rules and regulations
Assists Market Director with regular staff meetings
Participates in teamwork and process improvements by continually working with the other staff members to identify areas of concern; works with management to identify resolutions
Positive Customer Service attitude with patients and staff
Works to resolve patient issues and complaints
Sets and oversees staff productivity levels
Serve as a Kronos timekeeper for assigned staff and monitors overtime
Identifies and coordinates all opportunities for improvement and staff education
Maintains an appropriate public relations program that serves the best interest of the practices and the community
Maintains an excellent working relationship with the medical profession and other health related facilities and organization through formal working agreements
Assumes the administrative authority, responsibility and accountability of directing the activities and practices in the region
Maintains thorough knowledge and understanding of e-Clinical Works (eCW) and or any new EMR Technology
Responsible for e-Clinical Works Implementation/set-up and data migration for all new providers
Works in conjunctions with Market Manager/CBO Manager/Regional Coding Auditor to ensure tracking and completion of all Coding and Compliance Action Plans by their assigned due dates
Works in conjunction with Market Director and Hospital Support Resources to ensure compliance with ICD-10 training and implementation
Maintains open communication with Senior Director and Governance Board
Projects and maintains positive customer service attitude with patients and co-workers. Turns negative service into positive attitude
Effectively communicates with others
Practices teamwork and strives for excellence in all endeavors
Maintains professional image and conduct at all times
Participates in Operations Team meetings – Travels as needed to sister facilities and to quarterly out of state operation meetings
Assists Market Director to monitor financial performance, including compensation and overhead expenses
Budget Development
Monitor actual financial performance compared to budget including FTE Management
Develop/implement action plans for practices to breakeven
Understanding of accounts receivable management and status for all assigned providers
Develop and execute monthly performance (financial & wRVU) reviews with physicians
Runs month end eCW close reports and create month end AR Maps for all employed practices in conjunction with Market Director
Assess, develop, and refine physician staffing patterns
Assists Market Director to monitor and hold providers accountable to their individual Employment Agreements including time off, compensation, bonuses, and renewals
Minimum of 3 years work experience in physician practice operations including thorough understanding of front office, back office, and business office functions
Experience in budgeting, physician demand analyses and practice start-ups are preferred
Skill in developing and maintaining effective relationships with medical and administrative staff, patients and the community
Highly proficient working knowledge of Microsoft operating systems and e-Clinical Works preferred
Must possess excellent written and oral communication skills
Must be self-motivated and able to meet deadlines
Possess good organizational skills

160

Senior Practice Manager Resume Examples & Samples

Overall Experience: 10-12 years or equivalent experience in the IT industry
8-10 years of experience or equivalent in a customer facing environment such as Professional Services, Sales Engineering or Technical Account Management
3-5 years team lead experience Project Management experience (PMP or Big5 experience a plus)
Must possess excellent written, verbal and presentation skills
Experience with running and analyzing metrics and forecast data Successful leadership on medium and long term projects, (6+ months) Experience in mentoring new hires and experienced staff members Proven ability to lead with informal authority
Proven track record of hiring and retaining top-talent
Prior experience managing managers and a team of 15 people or more
12 years IT solution delivery experience, preferably within a consulting organization
Fluent in Japanese and at least Business English
Working knowledge of the full software development technologies including J2EE/Java, .NET, open source tools and various component models (CORBA, COM, Java Beans)
Detailed knowledge of Internet technologies, thorough understanding of eCommerce, On-line Marketing, Web Analytics and Security

161

Transformation Practice Manager Resume Examples & Samples

Demonstrable experience in portfolio management and process improvement initiatives including governance, measurement and resource allocation
Proven examples of driving major process and change transformations within complex, blue-chip, multi-regional organisations
Leadership experience, they will have examples of mentoring high performing as well as underperforming teams.(staff management and development)
A deep understanding, practice and qualification of the recognised techniques and methodologies associated with process and change e.g. Kaizen, Six Sigma, Lean, PRINCE and other qualifications etc

162

Practice Manager, Professional Services Resume Examples & Samples

Proactively provides input into the development of Practices’ policies, procedures, standards and strategies
Monitors practice job performance and provides coaching, counseling, and motivation to maximize practice performance. Recruits and hires employees who can help grow and drive Veeva’s Professional Services’ strategy
Integrates industry knowledge into practical configuration tactics, techniques and procedures to ensure teams deliver well-rounded and well-developed software solutions. Ensures appropriate levels of specialization in the practice are being achieved by utilizing online and in person training opportunities for the teams
Ensures adequate level of resources in place to meet profitable demand. Oversees chargeability of all delivery resources within the practice

163

Practice Manager Resume Examples & Samples

Responsibility for the management and evaluation of clinic employees
Ensures financial viability of clinic
Maintains an efficient and quality clinic operation be attained
Maintains a safe and clean work environment
Maintains equipment and machinery with notification to Mercy Health Center Engineering and Biomedical Staff
Provides for continual development of clinic operation
Demonstrates knowledge of special needs and behaviors of specific age groups to
Education:High School Diploma or equivalent (GED). Must communicate effectively in written verbal form. Knowledge of Office Management and Human Resource practices. Knowledge of Health Care Administration principles and be computer literate

164

Practice Manager Resume Examples & Samples

This is a position with our new Urgent Care location in Freehold. Our Urgent Care's are open 7 days a week, days,evenings and holidays. Candidate must be willing to entertain a flexible schedule to ensure coverage
MUST be able to cover evenings/weekends/holidays as needed
Radiology Tech background a plus!

165

Practice Manager Resume Examples & Samples

Minimum 2 years supervisory experience
Minimum 2 years of practice management experience
BA/BS Degree (business and/or health care related)
Experience in ambulatory healthcare operations
Knowledge in medical office policies, regulations, procedures, audits, and insurances
Previous neuroscience clinic management experience a plus
California State LVN or RN License

166

Practice Manager Resume Examples & Samples

Must be a Nationally Certified Medical Assistant
Minimum 2 years’ supervisory/team lead experience in a medical office
Experience with time keeping, inventory management and budgeting a plus!
Abililty to manage team and coordinate all office schedules

167

Practice Manager Mcoe Resume Examples & Samples

Manage team resources based on supply versus demand forecasting and best-fit resource assignments
Coach and mentor staff to develop a high performing, highly motivated and engaged team of professionals
Effectively hire and retain talent while leading and growing the Mobile Development team
Promote a learning environment to develop team member skills that align with industry developments and organization goals
Build team agility by assessing and anticipating knowledge/skill gaps and driving knowledge transfer and/or skill development
Work effectively with 3rd party vendors and outsourcers (talent supply management - offshore/onshore)
Work closely with various delivery leaders primarily the MCoE Leader in order to collaborate in the planning for the delivery of the Mobile portfolio
Participate and contribute in the MCoE roadmap
Your technical acumen will allow you to
Establish design and development practices, and evolve these practices to ensure compliance with audits and guidelines
Lead development of practices within the Web and mobile portfolios
Manage processes to define, implement, and oversee architecture engagement and governance to ensure consistent, high quality project delivery, portfolio stewardship, strategic alignment and innovation
A Post-secondary degree or diploma in Information Technology, Business Administration, or equivalent work experience
Greater than 5 years of experience providing direct and/or indirect leadership
Software design knowledge and practice within the Web/Mobile domain. Application, data, security and infrastructure experience is desirable
Integrating complex and unique program/projects with numerous technologies and platforms
Have worked with technologies/platforms such as: J2EE, .NET, mainframe platform, packaged applications, multi-platforms applications and SOA is desirable

168

Practice Manager Resume Examples & Samples

Manage the assignment of designers to projects and contribute to the success of the project
Continually improve the methods used by designers and developers in a strategic manner – both short and long term
Build and develop the designer team to address short as well as long term needs
Ensures that standard and best practice of design and development activities are applied to consolidate, plan, and execute initiatives with high complexity, risk, and often multiple underlying project initiatives
Meets with IT partners to provide regular updates on project delivery, share accomplishments and obtain feedback on application design and development services we provide
Regularly checks and addresses the organizational lessons learned for a given line of business
Manages, reports on, and escalates issues and risks as appropriate – operating at a very detailed level is often a requirement when there is a significant issue
Works with the delivery manager to understand and manage the impact of the resources on the overall portfolio
Understands the various interests and positions of key stakeholders
Ensures timely and effective communication vehicles exist between program/project teams, sponsors, stakeholders, delivery managers, delivery leaders, etc. and are leveraged effectively
Develop a high performing, highly motivated and engaged team of professionals
Provide coaching and mentoring of staff on a regular basis - either directly or through others
Review/refine core competencies and skill levels required for the practice
'Mapping' of demand for resources to fulfillment in a timely manner. The manager must understand and highlight the skills of the resources, expertise, exposure areas where skills are lacking and put in appropriate remediation plans
Anticipate how changes to business objectives, projects and priorities will result into needs for expertise and skills development (with input from account managers/project managers)
Creates and supports an environment for the team that fosters a 'service culture'
Proactively removes roadblocks for team members
Champions and ensures that recognition is appropriately awarded in a timely manner
LI-AD1

169

Senior Practice Manager Resume Examples & Samples

Assist in physician relations as necessary
Assist in the due diligence, practice valuations, contract negotiations and staffing as required
Communicate effectively with staff, physicians and peers through oral and written communications
Develop strategic plans for practices
Ensure appropriate and high quality staffing through the strategic placement of office coordinators, office and practice managers
Ensure compliance with all UPMC policies and procedures
Maintain knowledge initiatives as it relates to the operation of the practices
Monitor practice operations to identify areas for improvement, expansion of services, and potential new market areas
Oversee and assist in the recruitment of staff and new practices
Review and evaluate the effectiveness of current procedures and plans with Office/Practice Manager and Physician to develop and implement new, more efficient systems and procedures as required to improve office operations
Serve as liaison for renovations, construction and building utilization with UPMC and outside construction services
Serve as liaison to various UPMC departments and resources
Supervise and oversee practice budgets

170

Practice Manager Resume Examples & Samples

Develops and establishes policies, procedures, and objectives. Ensures their adequate execution, compliance, and updates
Analyzes general and specific business conditions as they relate to operational issues and advises supervisor on these matters
Within scope of authority, oversees the development of systems (both manual and automated) to properly support practice-wide activities based upon business needs. Coordinates hardware and software requirements of existing and future systems
Promotes effective communication and adequate information flow within the practice
Oversees the preparation and maintenance of management reports necessary to carry out functions of the practice. Prepares periodic reports as necessary or required
Oversees practice compliance with appropriate accreditation body standards
Oversees development and coordination of new office locations and their needs as required
Supervises all practice staff. Clinical work direction provided by physicians
Bachelor's degree in a Business or Healthcare related field
Minimum seven years experience in healthcare management, including at least two years in a supervisory capacity

171

Practice Manager Resume Examples & Samples

Operational and people management
Knowledge of practice management and healthcare billing
Ability to work effectively on a team to coordinate assignments and meet clients goals in a fast pace environment
Ability to deal with ambiguity
Strong organization skills and attention to detail
Excellent computer skills, including Microsoft Office suite
Ability to work overtime and irregular hours when needed
High level knowledge of physician practice workflow
Moderate level knowledge of medical practice management workflows
Experience in working across teams to plan, manage expectations, and deliver issue resolutions
Ability to interact proactively with all levels of the organization to drive quality improvement to deliver a better client experience
Self-motivated to seek and learn new information internally and in the industry to frame it for the client to appropriately plan and provide value to our clients

172

Practice Manager Resume Examples & Samples

1 Attends required meetings and participates in committees as requested
2 Administers personnel benefits, work schedules, performance evaluations, merit increases, promotions and disciplinary actions
3 Responsible for input and monthly reporting of procedures, revenue, accounts receivable, accounts payable, payroll, purchasing and delinquent accounts
4 Oversees repairs and preventive maintenance; directs and approves purchases of operational supplies; researches information, prioritizes and makes recommendations regarding purchase of capital equipment
1 Reviews, understands, and acts on clinic financial statements
6 Develops and manages capital and operational clinical unit budgets
7 Performs administrative duties associated with managed care, referrals, pre-certifications and other insurance requirements
8 Enhances professional growth and development through in-service meetings, educational programs and conferences
1 Understands HIPAA and the regulations accompanying it. Ensures all staff is in compliance with HIPAA
2 Assures compliance with NCQA, OSHA, CLIA, and/or other accrediting agencies, infection control, hazardous material and quality assurance standards
10 Makes appropriate decisions regarding the hiring of new employees, performance evaluations, disciplinary issues, etc
1 Completes evaluations thoroughly and on time
2 Keeps employees informed of relevant concerns and new or changed policies or procedures during regular meetings
12 Establishes procedures for security of documents, equipment, etc
13 Has current/updated disaster plan for department and communicates this effectively to co-workers and physicians so they may know what to do in the event of a disaster
1 Maintains compliance with applicable risk management safety programs and review safety and risk management policies and procedures on an annual basis

173

Senior Practice Manager Resume Examples & Samples

Sell AWS SaaS implementation engagements - present compelling proposals to help customers develop a modern cloud-based SaaS model to drive business results. This includes short on-site projects proving the value of AWS services, on up to full enterprise level implementations across thousands of workstations / applications onto the AWS cloud
Partner ecosystem - establish executive and technical relationships with key integrators (SIs), software vendors (ISVs) and managed services providers (MSPs) who are offering cloud based IT services and solutions. Deliver joint proposals and joint engagements to help partners succeed in large, complex customer engagements using AWS
Coach and teach - collaborate with AWS field sales, technical sales, training and support teams to help partners and customers learn and use AWS platform services such as Amazon Workspaces, WorkDocs, Workmail and the like
Deliver value - oversee the high quality delivery of a variety of customized engagements with partners and enterprise customers in the commercial and public sectors
Lead great teams - attract and develop top IT architecture talent to build high performing teams of consultants with superior technical depth, and outstanding customer relationship skills. Lead and support a regional management team of practice managers who cover major metropolitan business centers in your region
Be a customer advocate - Work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps. Influence roadmap changes to accelerate customer adoption and value
Use of AWS services in distributed environments with Microsoft, IBM, Oracle, HP, SAP, etc

174

Practice Manager, Cybersecurity Resume Examples & Samples

The Management and leadership of resources in in his or her area of the cyber business with a key focus on the existing Advanced Programs Team (APT) business area
Developing highly impactful, relevant, and profitable Cybersecurity offerings with the team architects and consultants as well as corporate partners in Trustworthy Computing, WW Enterprise Services, MSR, MISTIC and other key company areas
Resourcing and managing customer engagements in his or her area to ensure profitability, high customer satisfaction, and operational excellence
Partnering with the Cybersecurity business development and sales team in capturing and closing new customer engagements
10+ years’ experience in technology services and/or security principles and/or threat landscape
5+ years’ experience leading and/or managing a team
The Cybersecurity Services Practice Lead should be able to excel and work collaboratively with the other (to-be-hired) Practice Manager and the General Manager in this complex, highly charged growth area of the business
He or she should also be able to establish strong working relationships with our partners in Services and at Corporate
Qualified candidates should have an advanced degree or equivalent experience in leading a services organization within the National Security Community, or commercial equivalent, as well as an absolute passion for the Cybersecurity field
Understand technology and security principles and possess a deep knowledge of the threat landscape along with the background to provide leadership in the practice
Possess strong oral and written communication, organization and interpersonal skills, combined with effective negotiation skills

175

Senior Practice Manager Resume Examples & Samples

Direct management of a Practice Manager – providing coaching and mentoring for a first time manager including oversight of the Practice Manager’s direct reports
Direct management and leadership of entire team including: hiring, compensation, retention, performance management
Planning, execution, and excellence of the delivery, integration and consultative work to the team’s customer base
Managing the team based on forecast and reporting metrics in order to identify and drive operational efficiency and process streamlining on top of ensuring that all of the team’s committed work is delivered
Monitoring and ensuring team members meet compliance on policies and procedures such as Timesheet Completion, Project Updates, and Change Management Policy
Working with individuals to set personal goals and objectives and managing the execution of the objectives
Champion your teams achievements within the organization
Willing to travel 15 – 30%
8 years of relevant experience and a Bachelor’s degree in CS/MIS, EE, ME, Physics or relevant technical field experience
6 years of relevant experience and a Master’s degree in CS/MIS, EE, ME or Physics
Minimum 8 years of overall experience such as customer support, web development, or professional services
Minimum 3 years of management experience including overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods
Minimum 2 years of experience with Internet technologies including TCP/IP, HTTP, DNS and web servers
Minimum 1.5 years of experience in managing a manager
Strong written and verbal communication
Prior experience managing managers and a team of 50 people or more
IT solution delivery experience, preferably within a consulting organization
Successful leadership on medium and long term projects, (6+ months)
Experience in mentoring new hires and experienced staff members
Proven ability to lead with informal authority
Experience implementing enterprise scale J2EE or .NET projects with direct client exposure
Experience with UNIX and one or more web development languages, methodologies, and/or architectures – HTTP, DNS, Perl, PHP, Shell Scripting, J2EE, .NET, C#, JSP, ASP, Tomcat, Apache
Experience delivering streaming technologies in the enterprise or B2C, including encoding, server technologies, client and server playlists/metafiles, custom media player creation, DRM a plus

176

Practice Manager Resume Examples & Samples

Maintains a working relationship with the Regional Manager to assure that coding, charge capture, and charge entry is current and accurate
Bachelor's degree (B.A.) from a four-year college or university in Accounting, Finance, Nursing or other related field
7+ years’ experience in healthcare management preferably in clinic management in a for-profit multi-specialty clinic setting
Equivalent combination of relevant education and experience will be considered

177

Practice Manager Resume Examples & Samples

Communicates effectively with senior management and physicians providing regular updates on operations
Ensures compliance with all system-wide/departmental policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health, etc.)
Identifies and resolves work problems to ensure quality patient service
Integration of new physicians into CMI practices
Manages all functions of the financial and patient management system at physician offices
Manages daily operations at physician offices and clinic sites and coordinates work activities. Manages schedules and call-offs. Ensures office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care
Recruits, hires, train, and supervises assigned personnel in satellite facilities, including responsibility for performance evaluations, merit increases, promotions, and disciplinary actions of staff
Works with senior management to prepare budgets and ensures operations are aligned with organizational objectives and meets performance and budget objectives

178

Practice Manager Resume Examples & Samples

Communicate effectively with senior management and physicians providing regular updates on operations
Ensure compliance with all UPMC Health System policies and procedures, including maintaining patient confidentiality
Ensure compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health)
Identify and resolve work problems to ensure quality patient service
Maintain strict confidentiality related to medical records and other data
Manage all functions of the financial and patient management system at physician offices
Manage daily operations at physician offices and clinic sites and coordinates work activities. Manage schedules and call-offs. Ensure office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care
Recruit, hire, train, and supervise all staff at any applicable facility
Responsible for performance evaluations, merit increases, promotions, and disciplinary actions of staff
Work with senior management to prepare budgets and ensures operations are aligned with organizational objectives and meets performance and budget objectives
Bachelors Degree in health or business administration and three years of office management experience including one year in a health care organization. OR
Masters Degree in health or business administration and one year of office management experience including one year in a health care organization. OR
Associates Degree in health or business administration and eight years of office management experience including one year in a health care organization. OR
High School Diploma and eight years of office management experience including one year in a health care organization
Healthcare operations experience preferred
Ambulatory experience preferred

179

Practice Manager Resume Examples & Samples

1) Coordinate activities to ensure that office operations conform to principles of good clinical care; create and monitor office systems that promote customer service and customer satisfaction
2) Interviews, selects, orients, schedules, assigns and supervises support
9) Prepares administrative and management reports, correspondence. Conducts

180

Fpa Practice Manager Resume Examples & Samples

Coordinates planning, training and implementation of conversion of new practices to the FPA billing system. Works with Executive Director, Director of Fiscal Affairs and practice administrators to develop and prepares the billing implementation plan
Establishes practice site procedures to ensure the efficient flow input data and FPA billing
Develops and supervises the preparation and implementation of new uniform training programs for FPA billing activities and performance measurement
Serves as liaison and communicates to FPA Administrators, physicians and other FPA to modify third party reimbursement and proposes modifications in service delivery arrangement
Plans and coordinates capital equipment procurement for practices. Ensures that all necessary support services are provided. Coordinates FPA space allocation in the building
Serves as liaison to all levels of the Medical Center and School including department heads and chairmen to ensure that non-financial services are provided and outstanding issues are resolved
Serves as member of FPA Ad Hoc Physician Advisory Committee and FPA Space Committee
Coordinates planning and implementation of FPA contractual relationships with managed care organization
Reviews and evaluates manual and computerized practice office support system such as scheduling, telephone answering, dictation, medical records, etc
5 years medical insurance experience including medical office administration, benefit verification Excellent written and oral communication skills

181

Practice Manager Resume Examples & Samples

Strategic and Financial – prepare overall business plan in collaboration with Executive leadership and taking into account organization strategies to budget revenue, margins, manpower, competency needs. Oversee market trends and drive the team to adopt new solutions/ strategy/ interventions for deeper sales penetration in the market
Stakeholders – work closely with the leadership to identify market potential and target customer segments
Operational – Drive agile project management across the delivery function by evaluating cost, scope, quality and time as primary constraints. Oversee delivery management performance versus targets and seek linkages to business trends
People – Drive a self-directed and high performance culture in the team

182

Practice Manager Resume Examples & Samples

Five years of successful experience in managing mid to large size operations or multi-unit operations, such as retail or service industries
A passion for both the customer and our employee’s experience – you cannot have one without the other
Great people skills with a professional demeanor, outgoing personality and ability to interface with patients
Previous experience in operations in environments with measured customer outcomes, sales management and/or sales
Proficient with computer applications including Microsoft Office
Experience with the following is a plus
BA/BS Degree or equivalent combination of education and experience
Experience in Cosmetic Practice or previous Medical Office Management is a plus

183

Practice Manager Resume Examples & Samples

Participates in planning and implementation of practice goals, programs and objectives, personnel, resources and equipment. Implements the approved business plan that identifies strategies, objectives, timetables, expected outcome and measures for assigned areas of responsibility. Updates plan to reflect challenges and opportunities in the marketplace and BIDHC's overall direction
Organizes, manages and coordinates all operational and administrative processes. Manages support staff; organizes and oversees work schedules and assignments to meet operational needs. Develops and implements procedures to ensure efficient processing of work including time of service co-payment collection, referral management and pre-registration
Makes decisions concerning hiring, corrective action and personnel matters as appropriate. Responsible for development of office orientation procedures and protocols and maintaining compliance with APG policies and procedures
Coordinates care delivery, patient flow and clinic check out/discharge activities. Oversees patient scheduling, registration and billing processes according to protocol. Coordinates and ensures skill development and training for all staff
Monitors provider's (MDs, NPs, etc.) schedules to ensure that appropriate staff is present and a reasonable amount of patients scheduled, in order to best facilitate care for the patients in a timely manner. Works closely with the Medical Director to provide a team approach to problem solving and work efficiency for all
Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: 4-6 Indirect Reports: None
Has full responsibility for planning, monitoring and managing department budget
High School diploma or GED required. Bachelor's degree preferred
3-5 years related work experience required and 1-3 years supervisory/management experience required
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
Problem Solving:Ability to address problems that are broad, complex and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions
Independence of Action:Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction
Knowledge:Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations
Team Work:Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments
Customer Service:Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner

184

Practice Manager Resume Examples & Samples

The Practice Manager I will ensure that the Practice Manager/Coordinator Responsibilities checklist is used as a guideline and measure of daily, weekly, monthly and annual processes and procedures for the smooth operations of the practice (attached)
Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: 2-3 Indirect Reports: None
1-3 years related work experience required and 0-1 years supervisory/management experience required

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Practice Manager Resume Examples & Samples

5 years of experience in operations with strong financial, human resources, and systems background
Experience in a physician practice setting
Able to plan and manage time effectively and execute projects to completion with minimal oversight
Demonstrated experience in various systems/software/technology components, e.g., Microsoft, Epic
Demonstrated strategic thinking and problem-solving ability
Strong communication skills and ability to build productive relationships across various levels of the organization
Personal organization and time management
Human relations and teamwork
Personal adaptability and motivation
Strong communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions, as well as possessing excellent writing skills
Analytical skills to resolve highly complex problems requiring the application of scientific or technical principles, theories, and concepts and in-depth, cross-functional, experienced-based knowledge
Ability to identify and resolve important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry
Ability to effectively manage employees within assigned practice
Ability to persuade and negotiate with peer level managers on issues and programs that impact assigned practice
Partners with clinical operations leaders to direct day-to-day practice operations, including staffing, resources, access, patient throughput, reporting, and operational issues
Assesses, identifies, and implements opportunities for additional gains in access, quality, revenue, and expense control
Provides onboarding and continued support to providers, e.g., schedules, expense reimbursement, clinic initiatives, and staff concerns
Forecasts and develops operational and capital budgets, providing monthly and ad hoc statistical data interpretation and variance reporting with timely immediate corrective action plans
Manages practice-based revenue cycle charge capture and reconciliation, collections, internal controls, coding, and denial monitoring
Ensures back end processes and/or supports seamless transactions and processes that impact patient throughput and financial viability in a practice
Ensures structure addresses changes in technology, operational processes, and practice needs
Builds relationships with key stakeholders, communicating progress towards key performance indicators
Partners with the corresponding entity for non-employed leased physicians and clinical staff needs and manages invoices and timely reimbursement
Identifies and resolves important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry
Oversees and directs administrative activities, including current operational policies and procedures and internal/external reports and correspondence
Maintains open lines of communication and positive working relationships with staff, physicians, and key system partners
Evaluates and makes recommendations for business development and expansion opportunities
Oversees implementation of all expansion projects
Maintains professional affiliations and enhances professional growth and development to remain current in changing healthcare trends as relates to management of clinic operations
Understands and applies management information, concepts, and principles to practice operations, including risk management, compliance, information management, planning, marketing, governance, organizational dynamics, human resources, and financial management
Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees

186

Practice Manager Resume Examples & Samples

Bachelor's degree in business administration, health administration or related discipline
Minimum of five years business management, with strong financial and systems background (physician practice setting preferred.)
Ability to operate independently. Able to plan and manage time effectively and execute projects to completion
Demonstrated strategic thinking and problem solving ability
Demonstrated experience in various systems/software/technology components - i.e. Microsoft, Epic, etc
Supports the Medical Practice and the Treatment Programs
Oversees and directs all day to day practice operations including staffing, patient throughput, supply levels, and various operational and/or general maintenance issues that might arise during the day
Oversees the Medical Practice for Neurology, Psychology and Psychiatry
Oversees and directs all daily operations regarding Autism and Related Developmental Disorders Treatment Programs to include: Clinical Assessments and Diagnostics, Behavior Treatment Clinic, Pediatric Feeding Disorders, Language & Learning Clinic and Outreach
Continually assess quality, productivity and efficiency of each operational area for use in achieving high quality, cost-effective operations. Actively seeks out and implements opportunities for additional gains in quality, revenue, and expense control
Develops and oversees the operational and capital budgets which accurately reflect the financial and operational needs of the practice. Manages financial resources to meet budget expectations
Manages all aspects of the revenue cycle including insurance verification and authorization, charge capture and reconciliation, collections, internal controls, coding, and denial monitoring. Works proactively with Children's Physician Financial Services to manage/reduce denials
Actively develops employees and sets clear expectations in order to build a high performing team
Maintains open lines of communication and positive working relationships with staff, physicians and key systems partners

187

Practice Manager Resume Examples & Samples

2 years of experience in operations with strong financial, human resources, and systems background
Master’s degree in Business Administration, Health Administration, or related field
Ability to operate mostly independently
Able to plan and manage time effectively and execute projects to completion
Demonstrated experience with strategic thinking and problem-solving
Strong communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions
Excellent writing skills

188

Practice Manager Resume Examples & Samples

Serves as member of management team - collaborates on organizational business issues, communicates appropriate messages, and supports and drives corporate initiative
Oversees all activities of the assigned operational practice - provides leadership and direction to direct reports and providers, and acts as positive role model
Drives the development and execution of short- and long-term business plans and corresponding budgets by collaborating with physician leadership and corporate administration in strategic planning and marketing for the practice
Executes business plans by assigning accountability to appropriate staff and/or physicians, monitoring progress, making appropriate adjustments, and finding solutions to obstacles
Continuously identifies ways to increase profitability - recommends and implements cost-effective strategies for department
Continuously identifies and implements ways to maximize efficiency, productivity and resource allocation. Responds promptly and effectively to patient and provider concerns
Evaluates workflow and performance to maximize productivity/efficiency and ensure quality service
Analyzes data reports and acts on significant trends affecting overall effectiveness of the department
Finds opportunities to grow the business through increased referrals, new or increased services, regional expansion, or other revenue-enhancing activities
Drives improvement efforts through effective staff and provider involvement, project management, and communication Implements changes and keeps staff and providers up to date with clear and concise communications
Develops, implements, and documents policies, procedures, and protocols that ensure compliance with all internal policies and external regulations
Establishes targeted goals and growth plans for staff; monitors employee performance and conducts effective performance evaluation sessions
Regularly documents issues, performs disciplinary/coaching sessions and keeps management apprised of significant personnel and operational issues
Provides business justification for new and replacement positions and strives to hire and retain the highest quality staff
Ensures requisite staffing levels, and monitors attendance, time reports and payroll adjustments
Ensures proper orientation and ongoing training of new and existing staff members. Implements changes and keeps staff up to date with clear and concise communications
Ensures excellent customer service levels as measured by patient, staff, and provider satisfaction surveys
Ensures timely submission of reports, performance reviews, accounts payable documentation, and other materials required to support effective department and corporate operations
Participates in inter-departmental meetings and serves as liaison to outside hospitals

189

Practice Manager Resume Examples & Samples

Serves as member of the provider strategy team - collaborates on acquisition organizational business issues, communicates appropriate messages, and supports and drives integration initiatives
Oversees all activities of the assigned integrated practice(s) - provides leadership and direction to direct reports and providers, and acts as positive role model
Drives the development and execution of short- and long-term integration and assimilation business plans and corresponding budgets by collaborating with physician leadership and administration in planning and marketing for the practice
Continuously identifies ways to facilitate integration and assimilation to improve profitability - recommends and implements cost-effective strategies
Continuously identifies and implements ways to maximize efficiency, productivity and resource allocation to the integration process. Responds promptly and effectively to patient and provider concerns
Evaluates workflow and performance to maximize productivity/efficiency and ensure acquisition goals and metrics
Analyzes data reports and acts on significant trends affecting overall effectiveness of the integration
Drives improvement efforts through effective staff and provider involvement, project management, and communication. Implements changes and keeps staff and providers up to date with clear and concise communications
Establishes targeted goals and milestones for the integration plans
Regularly documents, escalates and resolves issues to meet timelines and milestones
Ensures proper orientation and assimilation plans for providers and staff. Implements changes and keeps staff up to date with clear and concise communications
Provides timely project and integration updates to stakeholders and leadership teams
Ensures timely submission of reports, reviews, finance documentation, and other materials required to support effective provider and practice integration
Participates in inter-departmental meetings and serves as liaison to outside provider and practice acquisitions
Bachelor's degree in business, healthcare management or a related field, or equivalent experience; advanced clinical or business credentials preferred
Minimum 3-5 years medical practice management experience, preferably in a multi-site practice
Experience providing effective business leadership to physicians
Ability to refine, reorganize or redirect workflow in a timely manner to optimize resources
Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands
Strong customer service orientation and the ability to effectively address concerns and resolve problems in a timely, win-win manner
Strong human resource management skills
Proficiency in computer software applications (MSWord, Excel, PowerPoint); experience with IDX useful
Strong analytical and problem solving skills. High attention to detail, accuracy and follow-through
Ability to adhere to policies and standards of service as well as HIPPA requirements, OSHA regulations and Infection Control standards
Ability to establish and maintain positive relationships with staff, physicians, patients, and referring offices
Displays courtesy and helpfulness when interacting with all internal and external customers
Ability to promote a team atmosphere of trust and professionalism
Ability to show strong personal initiative and take ownership over work results
Understands the business and responds to all related issues, concerns and problems
Ability to go above and beyond to achieve goals and flexibility to adjust to multiple demands and shifting priorities
Ability to complete Risk Management training activities as required

190

Practice Manager Resume Examples & Samples

Contribute to the successful delivery of Engineering South East budget requirements, including productivity, management of overheads and headcount through effective management of resources
Support the technical development of staff within their practice group
Lead the practice teams within the South East in a manner that it is recognised for technical excellence and ability to flexibly respond to business needs
Work with the Practice Director to ensure skills and capacity meet the needs of the target markets through recruitment and focused staff development

191

Practice Manager Resume Examples & Samples

Minimum 4 years of supervisory experience
Minimum 4 years of practice management experience
Bachelor’s Degree in Business Administration, Healthcare Administration, Nursing or related field
California State RN license

192

Practice Manager Resume Examples & Samples

Coordinate clinic operations and activities to ensure proficiency and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards
Prepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from clinic staff
Assist Regional Director with implementation and development of long-range plans
Ensure and maintain environment to comply with regulatory, licensure, compliance and accreditation requirements
Serve as the first point of contact for patient and external customer complaints. Reconcile and investigate all complaints relating to practice operations
Three to five years management experience in Pediatric physician clinic

193

Practice Manager Resume Examples & Samples

2 years health care experience
Experience working within a clinical environment
Outpatient setting experience

194

PNO Practice Manager Resume Examples & Samples

Management skills necessary to implement policies, procedures and practice changes and ensure compliance to regulatory requirements across multiple operations
Strong leadership competencies in team development, coaching, mentoring and situational skill assessment with proven track record of building, motivating, and developing high performing teams
Demonstrated understanding of medical economics and reimbursement, along with the expertise at leading groups and managing multiple priorities
Excellent presentation, interpersonal, and negotiating skills needed to build collaborative relationships with leadership and physicians with whom we are developing partnerships for patient care delivery
Excellent written and oral communication skills in order to present issues persuasively from both a clinical and business point of view
Advanced planning and analysis skills required to establish and monitor program services, patient safety, and quality of care measurements
Excellent computer skills (strong working knowledge of Microsoft Office including Word, Powerpoint, and Excel) necessary in order to create communication materials and reports and analyze diverse data
Accounting and sufficient quantitative skills required for budget planning, decision making and cost-benefit analysis
Basic knowledge of medical terminology, basic anatomy, pathophysiology, and related physician/healthcare general office procedures
Two to three years of experience related to health care management and administration operational management experience required
Knowledge of applicable Federal, State or local regulatory, (may also require knowledge of American College of Surgeons Commission on Cancer and Joint Commission regulations)
Clinical practice experience desired, i.e. medical assistant or outpatient nursing
Assists Physician Network leadership in developing short and long range plans to enhance SJMO's position as a leader. Participates in ambulatory services, public relations, promotion, and marketing activities
Assists Physician Network leadership in managing St. Joe's Medical Group practice goals and objectives, establishes and implements policies and procedure to support operations. Responsible for the revision and implementation of existing policies and procedures, reviewing as appropriate with committees, staff, etc
Manage professional service agreement relationships, including payment reconciliation and requests
Provide support and guidance related to human resource issues at St. Joe's Medical Group practices , including developing performance improvement plans, discipline and rewards, address complaints, and resolve problems within the department
Conduct regular and timely performance evaluations. Foster positive team environment that encourages productivity, loyalty, job satisfaction and positive reinforcement to achieve patient satisfaction and employee engagement goals
Identifies and implements continuous improvement opportunities at St. Joe's Medical Group practices . Oversee practice related regulatory, quality, and incentive programs. May assist in the development of staff orientation and training
Collects, analyzes, interprets and trends data concerning services provided by the St. Joe's Medical Group practices and associated services. Prepares management reports as requested
Facilitates the conversion to Electronic Health Records, or other office data systems, and serves as a subject matter expert
Responsible for annual budget activities for the St. Joe's Medical Group practices. Projects budget expenditures in order to prepare for annual budgeting process. Provides justification, variance reporting for budget exceptions that occur
Demonstrates and actively promotes an understanding and commitment to the mission of St. Joseph Mercy Oakland through performing behaviors consistent with the Trinity Health Values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, the Trinity Health Organizational Integrity Program, including the Standards of Conduct, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors

195

Practice Manager Resume Examples & Samples

The overall operation, financial and administrative performance of the assigned physician's practices (two to four)
Operational improvement, effectiveness, efficiency, productivity, and superior patient experience
Election, mentoring, education, development, and performance of practice/HCE employees
Leading cross practice projects and coordination with other practice managers/supervisors
Communication and cooperation with AAMC stakeholders relevant to the physician practices; and
Contribution to the strategic decision making, applicable to the physician practices

196

Practice Manager Resume Examples & Samples

*THIS POSITION WILL BE LOCATED IN LA PLATA, MARYLAND***
One year supervisory or two years lead experience also required
Five years of supervisory experience in a healthcare setting is accepted in lieu of a Bachelor’s degree
Appropriately on-boards staff, following EEOC guidelines, background and reference checks, etc
Mediates or assists in the mediation of conflicts, differences and misunderstandings between and amongst patients, staff and physicians. Identifies potential problem areas and proactively addresses issues
Manages time reporting and scheduling, include reviews and approval of department staff time cards, using the appropriate timekeeping system, and approves all employee PTO requests
Facilitates the functioning of a multi-disciplinary team; promotes staff input into decisions affecting the practice
Ensures practice has properly trained staff in sufficient numbers to provide effective and efficient staff coverage at all times, including back up plans for sick leave and vacation
Evaluates and improves staffing and expectations to eliminate and/or reduce backlogs
Audits, reviews and updates policies and procedures
Oversees the maintenance of required department records
Assists in the collection of statistical data
Assures proper functioning of necessary equipment, including preventive maintenance and quality control
Maintains CLIA certification and business licenses
2 years experience in one or all of the following: physician practice billing, coding, quality assurance and experience in relevant area for assigned department/care center/practice
Knowledge of laws and medical terminology relating to the management and operations of physician practices
Ability to demonstrate diplomacy in communication and conflict resolution techniques
CPT, ICD-9/ICD-10 and HCPCS coding (for care center managers)
Ability to partner and collaborate with physician leadership and work effectively with providers and physician site leadership
Ability to implement department policies and procedures and ensure adherence
Computer literacy skills required in Microsoft Word, Excel, Outlook and Power Point

197

Practice Manager Resume Examples & Samples

Bachelor's in Business or Health Care Management
Three (3) years of professional experience in a management or administrative capacity
Master's in Business or Health Care Management
Professional level experience within a dental or medical practice

198

Practice Manager Resume Examples & Samples

5+ years of previous leadership experience managing a medical practice or other health care facility
Demonstrated leadership capabilities that support core organizational values are a minimum expectation for this role
Must have ability to clearly convey expectations to staff and be able to follow up and remedy issues quickly

199

Anesthesiology & Pain Services Practice Manager Resume Examples & Samples

Four (4) years of experience of operations or analysis in a large, complex healthcare environment
Current Certification in Practice Coding
Graduation from college with a major in related field; or an equivalent combo of education and experience
Strong ability to perform complex analyses involving programmatic and fiscal considerations, formation of action plans, making decisions in all aspects
Working knowledge of computer systems and on-line applications for access to Medical Center and Campus networks
Advanced leadership skills for supervising work units and support staff, with knowledge of sound management practices and team building techniques
Demonstrated ability to prioritize workload and meet deadlines
Ability to cope with pressure and interruptions
Ability to maintain strict confidentiality
Knowledge of proper documentation, coding and billing procedures for faculty clinical activities
Knowledge of medical staff administration
Demonstrated experience in a clinical environment
Knowledge of existing policies and procedures for the University's SOM, DOM, General Accounting, Human Resources, Medical Center, Medical Group and various other departments
Demonstrated ability to manage and supervise a staff providing support to high-level faculty
Demonstrated supervisory skills, including delegation, evaluation and development of staff
Demonstrated ability to develop and implement short and long-range plans and strategies by applying trends, projections, growth and anticipated clinic goals
Demonstrated ability to design and utilize financial management tools, spreadsheets, databases, etc. to prepare concise, accurate and well-organized reports
Direct current working knowledge of health care reimbursement guidelines for Medicare, Medical and Commercial payors
Master’s Degree in Health Care Administration or Business
Familiar with UCSD policies & procedures

200

Practice Manager Resume Examples & Samples

Bachelor’s Degree in a clinical or administrative field
Five (5) years experience in one or all of the following: physician practice billing, coding, quality assurance and experience in relevant area for assigned department/care center/practice
Three (3) years of management experience
Seven (7)years of supervisory experience in a healthcare setting is accepted in lieu of a Bachelor’s degree
Mediates or assists in the mediation of conflicts, differences and misunderstandings between and among patients, staff and physicians. Identifies potential problem areas and proactively address issues
5 years experience in one or all of the following: physician practice billing, coding, quality assurance and experience in relevant area for assigned department/care center/practice
3 years of management experience also required. Seven years of supervisory experience in a healthcare setting is accepted in lieu of a Bachelor’s degree

201

Practice Manager Resume Examples & Samples

Works with the Medical Director and Administrative Director, Ambulatory Services in setting and implementing the strategic plan for the practice
Participates in the development of annual departmental budgets and reviews plans with established budgets on a monthly basis
Provides support for physicians in resolving problems, planning new services and addressing issues so that they can effectively practice medicine
Works with physicians and staff to improve service quality through the promotion of practice efficiency and effectiveness
Determines a need for and maintains an appropriately trained employee group to achieve practice goals and objectives
Maintains liaison with the Medical Director to implement and evaluate problems concerning physicians, patients or employee relations
Communicates and ensures compliance with medical center policies and procedures
Assures on-going compliance with accreditation, credentialing, regulatory and professional standards impacting the clinical area
Maintains oversight of employees to assure efficient patient flow
Other functions as assigned
Analytical and planning skills
Proactive and results oriented style
Require minimal day-to-day guidance
Ability to independently implement ideas and strategies based on information given at meetings
Visible to physicians and staff
Attends to personal and professional learning needs
Strong computer skills to process own work and understand the work of staff
Builds a quality team of individuals in the practice to meet physician and patient expectations. Coaches staff and encourages their professional development
Directs and manages staff
Act as a morale enhancer. Focuses on action plans regarding the Gallup Employee Opinion Survey
Acts as a team builder both within the practice and with other practices and departments within the medical center. Cultivates an atmosphere of cooperation. Encourages staff to improve operations and solve problems
Implements changes in practice in conjunction with Medical Director to foster the following goals
Maintains effective working relations through strong communication skills both up, down and across the organization including good working relationship with the Medical Director, Administrative Director, Ambulatory Services, other Practice Managers and other HCMC staff as appropriate
Meets with the Medical Director frequently, at least 2 – 4 times per month or more. Fosters a team partnership with the Medical Director
Meets with total staff at least once monthly and sub-groups of staff (clinical and/or non-clinical) at least monthly to do the following
Disseminate information
Give employees opportunity for input and problem solving
Focus on actions taken in such meetings
Follows-up with e-mail, department newsletter, postings of important information. Communicate to staff and other manager’s information disseminated to Practice Manager
Has a partnership with Medical Director and encourages and fosters participation of all physicians in matters of the practice
Develops and manages the budget. Ensures capital, salary, non-salary expense budgets correlate with practice needs
Monitors staff use of overtime and develops suggested plan of correction where appropriate
Develops format for tracking volume
Develops organized reports and statistics
Prepares professional, succinct and financially justifiable proposals as required for staff and capital
Looks for new revenue opportunities within the practice to grow volume, program offerings and revenue in response to market needs
Facilitates the development of promotional materials and presentations
Bachelor’s Degree (Master’s preferred) in business or health-related profession
Five or more years of progressive experience managing a physician office practice or ambulatory care setting
Or an approved equivalent combination of training and experience
Must possess excellent communication, organizational, and leadership Program development skills
Must be able to analyze, plan and coordinate resources necessary for successfully addressing problems, issues and desired change
Ability to effectively manage company resources (i.e. budget and personnel)
Skilled in overseeing the efforts of high-level department individuals
Superb ability to motivate employees and inspire positive change within department
Innovative thinker; Ability to contribute new ideas that support organizational goals
Skilled in managerial duties (i.e. hiring, firing, performance appraisals, pay reviews)
Skilled in modeling company values through daily interactions within the department, particularly with regards to health and safety
Capable of supporting the work of the department
High standard of ethics, discipline, and professionalism
Skilled in fostering a positive workplace culture and building inclusive workplace teams
Master’s Degree in business or health-related profession preferred

202

Practice Manager Resume Examples & Samples

Dental, Orthodontics, Craniofacial, Plastic Surgery, Speech Pathology
Key experience in clinical process and workflow redesign, patient flow, financial and revenue cycle management, contract management
Ambulatory and Surgical Operations experience in a high throughput clinical setting is ideal

203

Practice Manager, Thpg Resume Examples & Samples

High School diploma required. Associate’s degree in Healthcare or related field preferred
Minimum 1 year practice management or practice administrator experience required
Minimum 1 year previous supervisory experience required
Works with Regional Director to develop and implement performance goals and objectives
Manages front office operations to maximize patient satisfaction, patient access, verification of benefits, timely and accurate charge entry, collection of payments and customer service efforts
Supervises medical, nursing and clerical staff to ensure quality patient care
Manages the hiring of medical, nursing and clerical staff, performance management and salary administration process
Assists Regional Director with implementation and development of long-range plans
Ensures compliance with regulatory, licensure, compliance and accreditation requirements
Serves as the first point of contact for patient and external customer complaints. Responsible to reconcile and investigate all complaints relating to practice operations
Demonstrated business, computer, and analytic/financial skills
Proven experience in a customer service environment

204

Practice Manager Resume Examples & Samples

Participates in planning and implementation of department and division goals, programs and objectives, personnel, resources and equipment. Implements the approved business plan that identifies strategies, objectives, timetables, expected outcome and measures for assigned areas of responsibility. Updates plan to reflect challenges and opportunities in the marketplace and BIDMC's overall direction
Organizes, manages and coordinates all operational and administrative processes. Manages support staff; organizes and oversees work schedules and assignments to meet operational needs. Develops and implements procedures to ensure efficient processing of work including time of service co-payment collection, referral management, pre-registration, and visit ticket entry
Works actively as a 'hands on' manager in the clinic areas. Coordinates care delivery, patient flow and clinic check out/discharge activities. Oversees patient scheduling, registration and billing processes according to protocol. Coordinates and ensures skill development and training for all staff
Implements relevant information systems such as managed care and patient appointments and ensures accuracy of data. Provides feedback regarding systems and process changes and improvements. Leads projects that support ambulatory service standards and improvements such as access, telephone system functionality and patient / physician satisfaction
Oversees physician visits and nurse treatments. Monitors providers' schedules (MDs, NPs, social workers, etc.) to ensure appropriate staff is present and a reasonable number of patients are scheduled in order to facilitate timely patient care. Assists providers and staff and ensures availability of supplies. Ensures accuracy of patient related activities, services and lab tests
Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: More than 7 Indirect Reports: 1-5
5-8 years related work experience required and 1-3 years supervisory/management experience required
Five years experience in hospital and ambulatory clinic operations
Excellent analytical skills, knowledge of medical terminology, business and financial systems
Solid organizational, initiative, and innovation skills. Ability to respond quickly and purposefully to routine and unusual situations
Demonstrated interest and experience in process improvement and leadership development

205

Practice Manager Resume Examples & Samples

3 years exp. Min. , 5+years preferred Practice operations experience
Program administration experience – this will be a “ high profile” position
Billing reimbursement, rev cycle experience preferred, P&L management/budget control
Epic Experience preferred

206

Practice Manager Resume Examples & Samples

Responsible for hiring administrative staff, performing annual evaluations, and disciplinary action steps. Communicates with Sr. Administrative Director on Human Resource issues
Triage patient complaints for the division, working with appropriate personnel and resolving issue
Oversee schedule for all clinic physicians, including cancellations, changes, etc. Monitors physicians’ schedules daily for errors in booking. Makes recommendations to physicians for adapting their schedules to improve patient access. Ensure cancelling/rescheduling appointments is done in a timely manner by staff
Responsible for gathering data and reports on no shows, scheduling matters, telephones, outstanding dictations and asset utilization. Work with the Sr. Administrative Director to identify and measure workflow areas in need to improvement
Demonstrates excellent discretion and judgment needed to act independently with decision-making responsibilities. Must be able to problem-solve independently and provide communication to the Sr. Administrative Director
Oversees ordering all necessary non-clinical supplies and equipment for the practice to insure the availability prior to their arrival
Assesses employee performance, completing timely employee evaluations and providing counseling regarding performance, attendance etc
Maintain an environment of learning, development and high productivity among administrative staff
Represents the division at high level meetings in the event the Sr. Administrative Director is unable to attend
Supervises the daily activities of 15+ direct and indirect reports to ensure optimum performance
Counsel’s employees on all performance and attendance related issues
Interviews, hires and facilitates training all new GGI administrative employees
1-3+ years of supervisory experience and prior administrative experience in a clinical operations setting (preferably within Surgery)
Ability to handle sensitive issues/information and employee relations in a positive and fair manner

207

Practice Manager, Dairy / Livestock Resume Examples & Samples

Advanced degree in agriculture/animal science/animal health, agribusiness, agriculture economics, or relevant field
A minimum of seven years of experience in technical assessment, design and implementation of agricultural development projects in Africa
Prior experience leading livestock/dairy market assessments, prioritization of interventions and project design for large-scale projects
Strong understanding of private sector-led approaches to livestock/dairy market system development, preferably in Africa
Detailed understanding of role of livestock/dairy in household resilience, particularly in vulnerable communities
Experience in building livestock or dairy service delivery systems, (genetics, veterinary, preventive animal health, and private sector services businesses) around livestock or dairy production and processing
Demonstrated experience in networking with donors, government officials and the private sector
Demonstrated experience in proposal development and writing
Demonstrated strong interpersonal skills and the ability to develop collaborative relationships
Superior analytic, communication and interpersonal skills, including training and facilitation skills and demonstrated experience working with multidisciplinary and multicultural teams
Ability to work in teams, build consensus, and gain cooperation with/from individuals at all levels
Articulate, professional, and able to communicate in a clear, positive manner
Keen attention to detail
Ability to work effectively and know how to project calm and confidence in the face of multiple deadlines
Prior living and working experience in Africa, Asia, Latin America/Caribbean
Experience implementing USAID, USDA and Gates funded programs
Senior experience in milk/meat post-harvest and processing interventions
Experience in making livestock or dairy markets and market systems sustainable at scale
Experience making livestock development approaches more gender inclusive a plus
Experience in fragile environments preferred French a plus
Good sense of humor a plus
Percentage of Travel: 30%
Position can be located in Washington DC or Shoreview, MN

208

Branch Practice Manager Resume Examples & Samples

Use their understanding of the client’s business and their depth of knowledge on the specific solution or service to personalize the recommended solution in line with the clients need
Contribute to the knowledge base of Dimension Data’s solutions and services by sharing best practices and lessons learnt with clients
Understand the client’s environment, business needs and provide expertise and consulting on the relevant solutions
Conduct business conversations with the client that are solution usage and results orientated, focusing on why the offering is needed and how it can be used to meet the client’s needs
Work closely with vendors to understand their strategies for solutions and services, can articulate the roadmap, and associated impacts for clients
Prospect for new opportunities within an account, asking tough qualification questions to best understand the client’s need and Dimension Data’s ability to meet this need
Leverage their specialist skills and knowledge of technology solutions and services to assist and influence the client at every stage of the buying cycle
Engage in business development activities that lead to new business opportunities for Dimension Data

209

Practice Manager Resume Examples & Samples

Effectively leads and develops a team of employees including hiring, training and development, salary recommendations, initiates process to terminate access when employees separate, etc. Responsible for employee
Reports all confirmed or suspected privacy breaches, OCR complaints, or patient complaints regarding privacy to
Proficient computer and EMR skills including, but not limited to, Microsoft Office suite
Demonstrated business, analytical and financial skills
Strong communication and organizational skills
Ability to shape communications to the needs of the audience
Knowledgeable of HIPAA, state and federal regulations governing confidentiality, release of information (ROI) and record retention. Familiar with Electronic Medical Record functionality, document imaging, and workflow. Allscripts and EPIC Care Connect EMR experience a plus

210

Senior Practice Manager Resume Examples & Samples

Build and lead great teams - attract top technical talent to build high performing teams of consultants with superior technical depth, and outstanding customer relationship skills, and a career focus on a specific technical specialty. Assemble and develop the very best in the world in each specialty
Develop partnerships – proactively develop industry solution maps for each technical specialty and engage the leading solution and service providers for each. Drive collaboration and integration between multiple partners to deliver comprehensive solutions for large enterprises
Minimum 10+ years of experience in Information Technology, specifically in a role of management or executive leadership
Experience executing successful projects that show strategic results solving for business, product, and technical challenges and transformation to the cloud
Experience with cloud computing change management challenges and solutions
International sales and delivery experience w/ global Fortune 500 Financial Services enterprise customers and partners
Visible IT Industry thought leadership on relevant topics related to cloud-based enterprise IT

211

Practice Manager, Remote Services Resume Examples & Samples

Design, document and enhance operational procedures and practices to drive service quality and consistency in line with ITIL and/or industry best practices
Organize, direct, and coordinate cross-functional activities to focus appropriate resources on the successful delivery and implementation of operational procedures and practices enabling service readiness in support of portfolio and customer engagements/requirements
Partner with the On-Boarding leader and Tools & Technology Practice Manager to ensure new customers are on-boarded with seamless handover / transition into lifecycle service for new capabilities
Monitor the effectiveness of the delivery teams against procedures and practices, driving change as needed to deliver continual service improvement
Develop first out and lifecycle training plans to ensure delivery teams are skilled, trained and developed to enable them to deliver high quality service and support
Provide leadership and direction to the service management function ensuring appropriate and robust service management and review frameworks are in place
Support and contribute to the improvement of delivery methods, security, and practices ensuring quality, up-to-date documentation exists for all service arrangements
Leverage industry leading Lean and Agile practices and drive continual service improvement programs within the portfolio and practice
Contribute proactively to T&T service offer development roadmaps providing input into the divisional strategy with particular focus into opportunities to grow and/or enhance the service offered
5-7 years of related, progressive experience in service delivery capacity
Experienced in a IT Managed Service environment working with multi-vendor, multi-technology, multi-tenant solutions in support of Network Operations Centers and Service Desk
Solid service enablement and delivery background particularly in an international managed IT services environment for mid- to large customers and enterprise customers
Strong leadership, project management and people skills required to motivate and direct a team of independent contributors from various functional areas including IT, Service Delivery, Product Management, and Transition Management
High energy level, good organization and multi-tasking skills necessary to achieve constantly changing mix of short, medium and long-term objectives
Strong analytical and problem solving skills, business and decision modeling required to develop and support recommendations
Solid understanding of Service Delivery tools and toolsets (e.g. RMM tools such as EMC Service Assurance Suite, OpsView or SolarWinds; ITSM tools such as ServiceNow or Remedy)
Passion, drive and desire to become a world class managed service provider
ITIL Awareness (ITIL Certified – Preferred)

212

Senior Practice Manager Resume Examples & Samples

Assist in physician relations as necessary. Assure that physician schedules are maintained to maximize physician time to assure all patients are seen that require care
Assist in the due diligence, practice valuations, contract negotiations and staffing as required. Assist in new physician placement and development of new services offered to increase/enhance patient satisfaction/volume ensuring operational needs are met
Collaborate with multiple departments to coordinate multi-service care for patients
Communicate effectively with staff, physicians, senior management and peers through oral and written communications. Maintain effective communication with physicians and senior management on operational updates
Ensure appropriate and high quality staffing through the strategic placement of office assistants, financial counselors, office managers and practice managers
Ensure compliance with all UPMC Health System and UPMC CC policies and procedures
Ensure patient satisfaction and provide response and resolution if/when negative patient feedback occurs
Facilitates cooperative and collaborative relationships among disciplines/departments to ensure effective quality of patient care delivery
Maintain knowledge of RBRVS and coding initiatives as it relates to the operation of the practices
Maintains an accurate and current knowledge base of trends and issues relating to relevant computer applications, coding/billing and patient outcomes
Manages office management schedules and call offs. Ensures office space, supplies, equipment and assistance are provided and maintained appropriately for medical staff and patient care within budgetary requirements
Monitor practice operations to identify areas for improvement, expansion of services, and potential new market areas. Work with external colleagues (non-UPMC hospitals & facilities) to assist in accomplishing goals
Oversee and assist in the recruitment of staff and new practices. Supervise, mentor and discipline employees. Measure all staff performance and accountability. Provide appropriate counseling/discipline when needed
Performs all duties and responsibilities according to the philosophy and standards of the UPMC Health System and UPMC Cancer Centers., embracing the system-wide core competencies
Review and evaluate the effectiveness of current procedures and plans with Office/Practice Manager and Physician to develop and implement new, more efficient systems and procedures as required to improve office operations. Continue to assist in the development
Serve as liaison to various CMI UPMC CC and other UPMC departments and resources
Supervise and oversee practice budgets, productivity and staffing to maintain adequate operations & budget controls
BSN or BS/BA in Health Care Administration, Business Administration, or related field and five years of health care management are required
OR Masters degree and two years experience of health care management are required,
OR a graduate of administrative hospital/physician fellowship program
Advanced knowledge of applicable federal, state, and local laws as they pertain to physician BU management, preferred
Knowledge of revenue cycle, physician billing, and contracts, preferred

213

Financialforce Practice Manager Resume Examples & Samples

1) Achieve revenue and profitability objectives
Bachelor’s degree or recognized equivalency or achievement of recognized professional level
8 to 10 years of experience in systems applications consulting, and practice management with a consulting firm or software provider
Exceptional verbal and written communication is required with previous experience creating Statement of Work for new and existing customers
Strong experience in Change Management and Business Process Mapping
Excellent client management skills and the ability to work with customers to develop and manage an implementation plan
Previous services sales experience; comfortable interacting at the “C” level
Consulting and management experience in a SaaS environment is a plus
Previous consulting experience with SalesForce.com and FinancialForce
8 years experience Practice Management Experience with a consulting firm or software provider

214

Practice Manager Resume Examples & Samples

Initiates and supports process improvement activities that enhance the provision of clinical services, improve clinical outcomes and increase patient satisfaction
Establishes objectives and benchmarks to evaluate operational success for site managed and prepare reports to inform management team of status and progress towards goals
Builds and supports effective relationships with and between all individuals including staff, physicians, the community, patients, families, volunteers, and colleagues to assure the delivery of safe, quality patient care. Creates and sustains a culture based on trust, mutual respect, and common understanding of needs
Maintains inter and intra departmental relationships across the network to effectively promote the strategic operational goals of the network
Participates and collaborates with local community programs as appropriate to JPS strategic goals
Prepares annual budget ensuring financial stewardship for the facility in both operational and capital acquisition processes. Maintains an adequate system for internal control over financial interactions
Performs other job related duties as assigned
Bachelor's Degree in business or a health related field from an accredited University
Solid understanding of physician productivity and professional fee billing

215

Practice Manager Resume Examples & Samples

Minimum of 8 plus years related work experience with a minimum of 4 years supervisory or project leader
Should have experience with project management, contract management, risk management, client management, deliverable and quality management, and scope control management
Strong project and client management skills
Strong Technical Implementation Skills
Experience with Software Implementation Methodologies such as traditional waterfall and agile
Experience managing direct reports as well as managing non-direct reports on engagements and projects
Well versed in technology general and integration technologies specifically
Able to direct and guide technical resources
Experience with 3 or more of the following areas: Java/C++/object oriented programming - XML exposure – RDBMS (any Oracle, Informix, DB2, SQL Server, Sybase) - Unix or NT - EAI, middleware, or other integration exp - Ecommerce, web servers (Netscape, Microsoft) or web application servers - CRM (Siebel, Clarify, Vantive...) – ERP (PeopleSoft, SAP, Baan, Oracle Applications, JDE) - E-Commerce (Broadvision, ATG, B2B or other) - RosettaNet - MRO Procurement, Supply Chain, or logistics business process reengineering/strategy. WebMethods or Software AG products. Tibco, SeeBeyond,Vitria a plus
Experience building and retaining team through recruitment, training and mentorship
Experience with enablement plans for team members including development of skills both technical and professional. Conducting annual appraisals and goal setting
The employees are smart, friendly and welcoming
Free underground parking – never get wet or shovel snow
Health Insurance starts your first day on the job
Three weeks paid vacation & three weeks paid sick leave
10 paid holidays (including a floating holiday and a community service day)
401(k) Plan with up to 5% employer match
Business Casual office
Kitchen on every floor with cable TV – also, subsidized snacks & cold drinks

216

Practice Manager Resume Examples & Samples

Develops and demonstrates expertise with the Practice Management and EMR systems. Develops and optimizes physician templates for appropriate patient scheduling. Coordinates effective use of the building and exam rooms for maximum patient throughput. Monitors and manages telephone systems and staff response times. Monitors monthly operational dashboard reports for identification and execution of operational improvements. Supports and executes policies and procedures
Establishes strong leadership and credibility at the site by modeling behaviors that demonstrate service excellence to build a partnership between staff, physicians, patients and their families. Facilitates cooperative working relationships between the site staff, Physicians and all other Medical group and ancillary Northwest Community Healthcare departments. Collaborates with the Director, physicians, and site staff, using open dialogue, to identify and resolve customer service issues and complaints through the use of appropriate communication techniques. Responsible for optimizing staff roles and productivity to meet all site performance expectations
Oversees management of the sites financial and capital budget administration. Assists in the development of the annual site budget. Evaluates, specifies and recommends equipment for the site. Manages Site’s on-going financial performance, reviews financial reports, identifies variances and analyzes trends, and formulates corrective action plans in collaboration with the Director, physicians, and staff to optimize site success. Works with the billing service and through office protocols to maximize billing turnaround and accuracy. Monitors billing questions and issues and routes to appropriate departments for handling. Provides assistance and direction to staff on managed care program requirements
Interviews, hires, orients, provides on-going education, coaching and discipline (when necessary) for subordinate team members. Establishes performance expectations for all staff and regularly evaluates the performance of the team in accordance with the hospitals performance management system. Supports development of team member's knowledge and skills through regular feedback, recognition of positive accomplishments and coaching opportunities. Conducts regularly scheduled staff meetings and effectively communicates changes in policies, procedures and operations in a timely manner
In consultation with the Director, assists in developing strategic operational goals, initiatives, and programs that are aligned with Medical Group, hospital objectives, and business development plans. Reviews various quality and productivity related management reports to monitor operational performance on an on-going basis. Analyzes data regularly, identifies potential problem areas, and actively supports site and Medical Group performance improvement activities. Implements and monitors clinical and service related quality control activities. Seeks out creative solutions to identified issues to foster quality improvement and patient satisfaction. Assists with proactive interdepartmental problem solving and policy development
Demonstrates knowledge and understanding of patient privacy rights and maintains confidentiality of all medical, financial or other sensitive materials and information in printed, verbal or electronic form
Adheres to all Northwest Community Hospital standards, policies, and procedures
The level of knowledge normally obtained through the completion of a Bachelor’s degree in a business-related or health administration field. Bachelor’s degree in business or healthcare administration strongly preferred
Minimum of 3years recent experience required working in a physician’s office, or healthcare /managed care related operations or similar environment, with an emphasis on operational oversight of registration processes, reimbursement and customer service preferably at a management level
Minimum of 1 year previous supervisory experience required
Proficiency using a personal computer to create and manage documents, reports and presentations in Microsoft Word, Excel, and Power point is required
The interpersonal skills necessary to interact effectively with all levels of staff, physicians, external contacts and patients
The verbal and written skills necessary to prepare, develop and present information in a clear and concise manner
The leadership skills necessary to delegate appropriately and direct the activity in provision of patient care and to effectively motivate and maximize staff performance
The mathematical and business analysis skills necessary to research topics and regulations, collect, analyze, interpret and audit financial data, federal regulations, define problems, draw valid conclusions and make meaningful recommendations
The organizational skills necessary to effectively develop and implement new processes and procedures

217

Practice Manager Resume Examples & Samples

BachelorÆs degree in related area and / or equivalent combination of experience / training
Five to seven years of experience working in an ambulatory medical or dental setting
Strong knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirement and best practices
Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters
Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions
Strong interpersonal skills for effective collaborations with all levels of management and staff, consultants and outside agencies
Strong written and verbal communications skills, with the ability to train and mentor subordinates, to convey complex administrative, clinical, and technical information in a clear and concise manner, and to prepare and present a variety of reports, documentation, analyses, and project proposals
Demonstrated supervisory and organizational skills to effectively supervise staff, and to manage the complex workflow and multiple priorities involved with clinic / center administration
Master’s degree in business administration, public administration, healthcare administration, healthcare leadership or other relevant field
American College of Medical Practice Executives
American Association of Professional Coders

218

Practice Manager Resume Examples & Samples

Maintain basic knowledge of hospital contractual requirements (quality, financial, satisfaction) and educate providers appropriately. Assist with the renewal or modification of said contract as requested
Assist with clinical department expansions through coordinating new hire recruitment and onboarding, working with Clinical Recruitment, Legal, Operations and Quality Management teams while ensuring constant communication to practice and clinical leadership on progress
Other Human Resources coordination / assistance as needed
Create awareness among facility/key hospital personnel on the Sheridan services, including Sheridan’s quality program. Understand, in turn, the needs and quality program of the hospital. Responds appropriately to inquiries on Sheridan product lines (Anesthesia, Emergency Medicine, Children’s Services, TIVA) and refer internally as needed
Assist practice leadership in gathering quality data for practice leadership to present to the hospital
Ensure facility adoption of standard forms
Facilitate adoption of hospital EMR where necessary
In coordination with Clinical and Practice Management Leadership, liaise with the hospital to facilitate problem resolution and goal setting
Interface and network with hospital departments and attend applicable meetings
Be aware of local developments and identify potential threats and opportunities, including identification of available opportunities to provide services in Emergency Medicine, Anesthesia or Children’s Services and any issues with the administration’s satisfaction with those services. Escalate to Clinical and Practice Management Leadership as warranted
Proficiency in Collection/Payment Recognition, Accounting/Finance, Managed Care Contracting and Electronic Health records systems
Proficient in Microsoft Office Suite, specifically Excel
Very strong written, oral, and interpersonal communication skills
Experience working both independently and in a team-oriented, collaborative environment
Demonstrates ability in leadership or managing others
Strong interpersonal, project management and mentoring skills. Ability to make decisions in a rapidly growing, professional, service oriented environment
Bachelor's Degree from a four-year College or University and 5 or more years of practice management experience in a healthcare setting; or equivalent combination of education and experience

219

Practice Manager Orthopedics Resume Examples & Samples

Two or more years hospital outpatient clinic facility management/supervisory experience
Knowledge of medical facility procedures
Knowledge and understanding of financials including AP and AR
Knowledge of customer service concepts and techniques
Skills in planning, organizing, delegating and supervising
Excellent organizational skills with the ability to accomplish multiple tasks
Excellent communication and interpersonal skills with the ability to communicate clearly and effectively both verbally and in writing
Ability to read, interpret and apply policies and procedures
Ability to effectively interact with patients, medical staff and the public
Ability to maintain a professional manner even under stressful situations

220

Practice Manager Resume Examples & Samples

Associates degree desired, Bachelor’s degree preferred
Two or more years’ experience in medical practice setting with full understanding of physician practice operations preferred
Two years or more supervisory experience in a medical practice setting preferred
Knowledge of medical procedures required
Ability to read, interpret and apply policies and procedures required
Knowledge and understanding of financials preferred
Excellent skills in planning, organizing, delegating and supervising with the ability to accomplish multiple tasks required
Knowledge of customer service concepts and techniques with excellent interpersonal skills and the ability to communicate clearly and effectively both verbally and in writing required
Ability to effectively interact with patients, medical staff and the public while maintaining a professional manner even under stressful situations; ability to maintain confidentiality required

221

Practice Manager Resume Examples & Samples

Serves as a liaison between practice physicians and office employees, and between the practice and other clinical and administrative areas
Develops growth strategies and business plans in cooperation with practice physicians and physician leadership. Supports financial, budget and business goals
Ensures that staffing is in place to meet the demands of the provider's work schedules. May assist with the development and implementation of the physician compensation system. May maintain physician employment contracts and related documents
Monitors the billing and collection functions
HS or Equivalent
Required: Three years of related experience

222

Practice Manager Resume Examples & Samples

Create a “Great Place to Work” by hiring and developing talent, acknowledging successes, and empowering teammates perform their job with high levels of service excellence and accountability
Perform all duties required of building and managing a strong team to include interviewing, coordinating orientation and ongoing education, addressing teammate concerns and overseeing terminations
Responsible for compliance with DaVita Medical Group policies and procedures and state and federal regulations/standar
Ensure that patients have a high quality experience receiving care at their facilities
Collaborate with departments across the organization to ensure quality patient care and overall business needs are met
Grow the organization by participating in marketing promotions and community events
Steward financial resources of the organization and improve financial and operational performance. This includes managing inventory and supplies, teammate overtime, productivity, etc
Identify key performance deficiencies and implement measures for course correction
Partner closely with providers and medical leadership to achieve the clinical, financial, and operational goals of the organization
Responsible for the creation and execution of annual budgets
Evaluate teammates recommending salary increases or disciplinary action according to established HR guidelines and procedures
Maintain staffing levels in regard to efficiency, revenue and cost
Coordinate orientation and ongoing education of new and established teammates
Adheres to safety policies and procedures at all times
Uses, protects, and discloses DaVita Medical Group patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Performs additional duties as assigned
Minimum: Over 1 year and up to and including 3 years of experience
Minimum: Previous supervisory experience
Preferred: 3-5 years of experience in a healthcare setting
Preferred: Previous managed care and/or ambulatory care experience
Proficiency in Microsoft office applications (Word, Excel)
Ability to type 25 wpm

223

Amazon Connect Global Practice Manager Resume Examples & Samples

Engage customers - collaborate with enterprise sales managers to develop strong customer and partner relationships and build a growing business in a geographic territory, driving AWS adoption in key markets and accounts
Demonstrated experience with strategy regarding business, product, and technical challenges
Consulting practice leadership experience as manager of managers; team size >30 and P&L responsibility
Familiarity with archive, disaster recovery and business continuity in global operations
Experience with compliance & security standards across the enterprise IT landscape
Telephony, ACD, IVR, CTI, digital recording, WFM, multi-site and omni-channel operations including web portal and mobile app development

224

Practice Manager Resume Examples & Samples

Responsible for recruiting, hiring, orientation, training, development and evaluation and management of staff
Assist with management of clinical staff in collaboration with site medical director
Preparation of annual budgets
Reconcile monthly ledgers
Develop cost reduction and expense management initiatives in collaboration with site medical director and PCA.Hold staff accountable for target achievement
Analyze and review monthly billing and financial reports
Electronic Medical Record (EMR) skills (with training) as outlined below

225

Practice Manager Gourley Tameside, Greater Resume Examples & Samples

Cash & Banking reconciliations
Month end reporting
Ordering
Payroll duties

226

Public Sector Practice Manager Resume Examples & Samples

Working along the other resource of Public Sector segment in NAR which is focusing on Smart city. Contribute to adapt the global Public Sector segment plan for the NAR Market, clearly identifying key Public Sector trends, competitive threats and new opportunities to drive pipeline creation and market development. Ensure alignment between Global and NAR priorities, goals and focus areas for the Public Sector & federal business. As an example, FirstNet roll out is seen as a key trend where Nokia shall seek to extend its share of wallet and so are Digital Transformation of State and Local governments and the Federal agencies, move to cloud, cybersecurity concerns, and growing defense and security budgets among other trends
Manage and drive the 3-year opportunity pipeline for the State and Local, City Fiber and federal agencies segments; including KPI reporting, creation of win plans and identification of actions to improve the pipeline conversion rate as well as documenting specific feature or product requirements required to drive success
Interlock with PS Segment sales leader tier 1 and tier 2 customer segmentation within the Public-Sector segments, including go-to-market models and ensure correct customer prioritization and support the sales teams to achieve coverage of Tier 1 customers and priority Tier 2 customers
Work with the Sales team to identify new areas of insertion points in the Public-Sector market for Nokia, develop business cases for those new opportunities and drive requirements through Business Units for new solutions to enable entry into new areas
Define and document (at a sales level) solution Use Cases sets
Seek opportunities to promote Nokia's brand recognition and loyalty with State and Local Governments, consultants and lobbyists, federal agencies, First Responder Agencies, Regulators and Defense Forces through active networking, participation in industry events, user groups and speaking opportunities
Identify key industrial partners and strategic system integrators that are relevant to the Public Sector and Defense segments in NAR and build positive relationships to increase Nokia’s profile and access to new business opportunities. Work with partnering team to get new partnering prospects qualified along with all required contracts
Working with the local sales teams and regional sales support, identify tools and collateral required for efficient and successful selling. Define sales programs and work with portfolio/solution owners to deliver tailored material and sales training to the NAR sales and solution teams
Define and maintain a prioritized marketing requirements matrix, including investment required matched to a metrics driven ROI model for each program. Work with the various stakeholders and budget owners to ensure budget allocation and support to successfully execute the NAR Public Sector marketing programs
Enhance internal and external awareness of Nokia's successes in Public Sector by creating customer case studies, nominating customer wins in internal sales competitions and obtaining approval to include customer references in external marketing programs

227

Practice Manager Resume Examples & Samples

Bachelor’s degree in public administration or public health or related field and three to five years of professional level administrative or management experience with primary responsibility for overseeing, monitoring or coordinating a program providing health and/or human services; or an equivalent combination of education and experience
Minimum two years prior experience using Microsoft Office software, with an emphasis on Microsoft Excel, Access, and Visio, using software tools for organizing information, data, calendars, correspondence, and other written documentation. Demonstrated basic proficiency performing data entry (ACCESS, online and/or Excel)
Minimum two years’ of formal work experience in a primary care setting
Minimum one year prior experience coordinating and developing provider schedules
Thorough knowledge of data management and documentation methods used in ambulatory care clinics
Thorough knowledge of the clinical and operational implications of medical billing practices including coding, billing systems and documentation requirements. Knowledge of ambulatory care clinic practice management including patient care workflows and processes. Thorough understanding of medical terminology and specialized clinical knowledge of clinic practice area
Prior direct or participatory leadership experience in an ambulatory care setting
Proven ability to apply knowledge of medical center policies and procedures and related legislative, accreditation, licensing and compliance environments to assess and monitor clinic operations
Ability to perform all commonly applicable functions in the Microsoft Suite. Skills in data management. Effectively uses relevant healthcare and clinic operations information technology, including billing systems and medical record documentation
Excellent communication skills; includes active listening and critical thinking. Demonstrated ability to clearly and concisely communicate clinic content, rules and regulations
Excellent interpersonal, written and communication skills
Strong interpersonal skills. Actively cooperates and supports the work of others. Ability to work productively with anyone regardless of background. Empathetic and aware of impact on others
Demonstrated ability to maintain confidentiality and make sound, ethical decisions
Productive in work volume, speed, quality and consistency. Ability to see projects through to completion on deadline. Excellent interpersonal judgment and discretion. Ability to work well as part of an administrative team with a customer service orientation towards co-workers, faculty and researchers
Superior ability to prioritize assignments, manage several concurrent projects effectively with frequent interruptions under heavy deadlines and pressure
Ability to apply resourcefulness and independent judgment and decision-making based on political astuteness and assessment of priorities and appropriate courses of action and communication. Diplomacy, tact and political acumen are essential for the position
Proven track record of reliability and excellent work attendance
Master’s degree in Public Health, Public Administration, Health Administration, Health & Human Services or a closely related field may substitute for one year of the required experience
Minimum one year of experience working in a medical center or health care teaching setting
Experience working with underserved populations

228

Practice Manager Resume Examples & Samples

Ensure compliance with all UPMC Health System and USO policies and procedures, including maintaining patient confidentiality
Recruit, hire, train, and supervise assigned clerical personnel in satellite facilities
Masters Degree in health or business administration and 1 year of office management experience including one year in a health care organization. OR
Associates Degree in health or business administration and 8 years of office management experience including one year in a health care organization. OR
High School Diploma and 8 years of office management experience including one year in a health care organization

229

Practice Manager Resume Examples & Samples

Serve as the escalation point for resource escalations and staff coordination during shift
Operate lead managerial role for the evening shift (3pm-1am)
Compile weekly reports to deliver performance indicators for responsible shift
Work with other shift managers to coordinate areas of issue handoff and identify areas of operational improvement
Participate in the generation of weekly and daily management reports
Compile incident, outage, network event reports and ensure timely delivery to customers
Coordinate staff special projects, delivery and ensure project meet company objectives as well as employee professional development goals in a timely manner
Work with other internal departments to ensure quality delivery of service, as well as provide metrics on service assurance
Ability to handle issues of extreme complexity under pressure
Communicate on an executive level, internally and with customers
Responsible for coordinating staff schedule
Coordinate all provisioning conference calls
Serve as primary contact for external departments and provide requirements and compile usability feedback on new tools
Participate and coordinate customer communications where applicable
Generate attack and incident reports for high visibility customer issues
Coordinate internal audits and participate in change control procedures
Coordinate staff training requirements and document progress
Provide daily shift reports on technical project activities and resource usage
Must be able to work in multidisciplinary teams on various projects
Consult with users to identify current operating procedures and to clarify program objectives
Identify opportunities that can improve efficiency of business processes
Provide assistance, training, and advice to users in the effective use of DDoS mitigation techniques
Coordinate production and acceptance of technical documentation for new and existing applications including user guides, install manuals, readme’s
Participate in meetings to discuss progress and issues to be resolved, and report progress
Minimum 5 years of relevant experience with a Bachelor's Degree in Computer Science, Engineering, MIS, DIS another related field or it's equivalent
Minimum of 5 years of experience in an operations environment
Minimum of 5 years of experience in the service provider industry
Minimum of 2 years of experience in management (a a manager or lead)
Expertise in HTTP protocol a plus, TCP/IP protocol structure and DNS
Experience in network security in an enterprise environment
Expertise with BGP and BGP troubleshooting techniques
Ability to work 2nd shift (3pm-1am)
Certifications (CISSP, CCNA, CCNP, CCSP, Linux) a plus
Demonstrate a diligent work ethic and the discipline to prioritize and manage multiple tasks
Demonstrate proficiency in written, communication, interpersonal, and problem solving skills
Experience in the development and implementation of standards, procedures and guidelines to support operational processes
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Troubleshooting - Determining causes of operating errors and deciding what to do about it
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense
Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
Near Vision - The ability to see details at close range (within a few feet of the observer)
Speech Clarity - The ability to speak clearly so others can understand you

230

Practice Manager Resume Examples & Samples

Responsible for strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice. Prepares and executes budget; monitors and approves payroll, ordering of supplies, and inventory. Also ensures accurate charge capture
Provides exceptional leadership and promotes teamwork and collaboration. Creates an environment that supports high employee and physician engagement. Strategically selects, on boards, continuously develops, rewards, retains, and provides transparent performance feedback to all staff, leaders, and physicians. Maintains competencies to function in any of the staff roles as needed in order to support efficient operations. If in a clinical capacity, the incumbent must possess the appropriate licensure to function in the role
Collaborates with market manager to build and maintain community partnerships and relationships to attract new customers, retain existing customers and support Banners desired brand positioning. Partner with Public Relations and Marketing to support location, provider and/or specialty promotion
Continuously monitors the operations and workflow and revises operational procedures as necessary, in alignment with system practices, to ensure efficiency and drive extraordinary results. Constantly identifies and implements areas for improvement and efficiencies including identified quality indicators. Develops and maintains a culture of safety in order to prevent or reduce errors and improve quality for patients, providers, and staff
Provides highest level of patient experience by ensuring data is monitored on a regular basis and staff are constantly exhibiting behaviors and services that our patients expect and deserve. Coach staff as appropriate to optimize the patient experience and lead by example creating a personalized experience for customers. Proactively leads service recovery activities

231

Practice Manager Resume Examples & Samples

Minimum 3-5 years' experience in healthcare or clinic setting required. Experience in a Primary Care practice strongly preferred. Bachelor's Degree in health or business administration preferred
Knowledge of organization policies, procedures, systems and objectives
Knowledge of accounting systems, insurance billing / collecting and budgets
Skill in exercising initiative, judgment, problem-solving and decision-making
Skill in developing and maintaining effective relationships with medical and administrative staff, patients and the public
Ability to handle information in a confidential matter

232

Practice Manager Resume Examples & Samples

Adhere and execute the strategic decisions set by the senior management in digital solutions space
Manage medium- large sized teams of data scientists, data engineers and application developers to deliver digital solutions to the
Drive digital products roadmap in the business areas - customer analytics, supply chain management, Internet-of-Things, asset

233

Practice Manager Resume Examples & Samples

Develops growth strategies and business plans in cooperation with administration, practice physicians and physician leadership
Develops and supports financial, budget and business goals
Ensures that staffing is in place to meet the demands of the provider's work schedules
Ensures compliance with established human resource and operational policies and procedures
Coordinates training and documentation as required by regulatory agencies and managed care programs
Organizes and assigns duties to associates relating to all office clinical, clerical and business functions
Maintains efficient flow of work throughout the practice by enforcing procedures, scheduling and patient flow. Initiates changes when necessary
Performs managerial tasks to maintain efficient operations including but not limited to: (a) Interviews, hires, terminates and makes authoritative recommendations with regard to employment decisions (b) Evaluates employee performance and takes disciplinary actions (c) Maintains records and prepares reports for management use (d) Responsible for practice billings, accounting, accounts receivable, collections and accounts payable (e) Assures compliance with Pay for Performance initiatives
Participates on inpatient and outpatient clinical and business teams
Enrollment in a Bachelor’s degree program in related field such as Business or Health Care Administration is required within six (6) months from hire. Bachelor’s degree is required within four (4) years of hire
Minimum of two (2) years’ experience directing or leading people
Successful candidates will have strong relationship and collaboration skills demonstrated by an ability to interact and work effectively with patients, staff, public, providers and departments within Allegiance Health
Ability to navigate and adopt change quickly as well as the ability to learn understand and translate strategies, goals and initiatives
Strong financial acumen skills
Bachelor’s degree in related field such as Business or Health Care Administration
Experience as a health care clinician

234

Practice Manager Resume Examples & Samples

College degree required; Master’s degree in Marketing or Business Administration or JD preferred
5+ years as a business development professional in a professional services organization preferred; law firm experience or prior experience as a practicing attorney is a plus
Strong proficiency with MS Office Products required, i.e. Microsoft Word, PowerPoint, Outlook and Excel; CRM technology
Experience leading complex RFP responses and negotiating sponsorships contracts
Demonstrated ability to provide direction and guidance in business plan development efforts – at the individual, practice group and office levels
Proven track record of developing professional working relationships and creating a consultative, advisory-type level of trust with attorneys
Good understanding of the business of law, including finance, sales and marketing, staffing models and industry trends a plus
Excellent project management, communication (oral & written) and interpersonal skills
Ability to travel occasionally within the United States is required

235

Practice Manager Resume Examples & Samples

Associate Degree or equivalent years experience in medical practice management
Three to five years experience in medical office management
Experience with physician practice management and electronic medical record technology
American Heart Association BLS

236

Practice Manager Resume Examples & Samples

Create awareness among facility/key hospital personnel on our anesthesia services, including the quality program. Understand, in turn, the needs and quality program of the hospital. Responds appropriately to hospital inquiries and refer internally as needed
Assist practice leadership in gathering quality data for practice leadership to present to the hospitals
Facilitate adoption of hospital EMRs where necessary
In coordination with Clinical and Practice Management Leadership, liaise with the hospitals to facilitate problem resolution and goal setting
Be aware of local developments and identify potential threats and opportunities, including identification of available opportunities to provide services and any issues with the administration's satisfaction with those services. Escalate to Clinical and Practice Management Leadership as warranted

237

Practice Manager Resume Examples & Samples

Adapts traditional practice models to deploy preventative care in an outreach format
Evaluates healthcare for the homeless models to help design effective interventions and structures for the Fort Worth community
Plans, implements, and monitors to daily operations of the clinic or practice
Establishes staffing schedules that support the clinical program, effective care delivery, and manages costs effectively
Initiates and supports process improvement activities that enhance the provision of clinical and outreach services, improve clinical outcomes and increase patient satisfaction
Prepares the annual budget assuring financial stewardship for the facility in both operational and capital acquisition processes. Maintains an adequate system for internal control over financial interactions
Adheres to and ensures adherence to JPS Network and CHS policies, procedures, governmental laws and regulations in order to maintain areas in a constant state of preparedness for internal and/or external audits and reviews
Participate and collaborates with local community programs as appropriate to JPS strategic goals
Coordinates outreach efforts with volunteer sources to augment staffing levels
Travels to offsite locations for setup and oversight of outreach care
High School Diploma, GED or equivalent
9 plus years of medical office/practice management experience
3 plus years in a supervisory capacity
1 plus year of experience using Microsoft Professional Suite including Word, Excel, PowerPoint, and Outlook
Bachelor's Degree in Business, Healthcare or related field of study from an accredited University
5 plus years of medical office/practice management experience
Experience working with special populations, particularly those experiencing homelessness
2 plus years of experience working with physician productivity and professional fee billing

238

Practice Manager, AWS Resume Examples & Samples

Expertise - Collaborate with AWS field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services such as Amazon Elastic Compute Cloud (EC2), Amazon Simple Storage Service (S3), Amazon RDS databases, AWS Identity and Access Management (IAM), etc
Solution Design - Define and deliver on-site technical engagements with partners and customers. Activities include participating in pre-sales, understanding the customer's requirements, and providing advice on solution design
Implementation – Working together with our partners, provide advisory services to our customers on the implementation of robust technical solutions for their Cloud migrations
Insights - Work with AWS Engineering, Support and Business Development teams to convey partner and customer feedback as input to AWS technology roadmaps

239

Practice Manager Resume Examples & Samples

Patient Care Organization
Quality of Care
Coordination/Collaboration
Baccalaureate Degree or equivalent) work experience required with a minimum of 3-5 years of closely related experience in an academic health care environment is preferred
Must possess analytical abilities necessary to organize, to supervise and evaluate the work of others; to develop and administer policies and procedures
Must posses intrapersonal skills sufficient to provide effective leadership for assigned staff and to interact with patients, visitors, physicians and a variety of hospital departments
Must be able to handle stress due to critical issues relating to patients care, organizational climate and personnel issues
Responsible for directly supervising 19 FTE, Licensed Practical Nurses, Medical Assistants and Phototherapy Technician at Brigham Dermatology Associates and the Phototherapy unit
Make recommendations for personnel, equipment and supply levels to meet patient needs

240

Practice Manager Resume Examples & Samples

2 Responsible for input and monthly reporting of procedures, revenue, accounts receivable, accounts payable, payroll, purchasing and delinquent accounts
3 Oversees repairs and preventive maintenance; directs and approves purchases of operational supplies; researches information, prioritizes and makes recommendations regarding purchase of capital equipment
1 Orders supplies
4 Provides data for financial and statistical purposes including reviewing invoices and statements
5 Develops and manages capital and operational clinical unit budgets
6 Performs administrative duties associated with managed care, referrals, pre-certifications and other insurance requirements
7 Enhances professional growth and development through in-service meetings, educational programs and conferences
8 Has current/updated disaster plan for department and communicates this effectively to co-workers and physicians so they may know what to do in the event of a disaster

241

FGP Practice Manager, Bay Ridge Brooklyn Resume Examples & Samples

Revenue Cycle Management- Direct the review,documentation, and charge submission process. Collaborate with CBO staff to determine best processes, implement said processes in a uniform manner, and monitor compliance
Monitor weekly charge submission volume, weekly charges posted, daily cash, incomplete charges, denials, collection reports, refunds, etc. Conduct routine meetings with the staff to discuss the results of these indicators and redirect staff efforts as needed
Maintain current, working knowledge of practice management system. Work with the Director, – Ambulatory Operations, Senior Manager Ambulatory Operations, Manager Ambulatory Revenue Cycle, staff and CBO/billing vendor to address physician concerns, operational and IT issues. Help track these issues as new physicians areon boarded
Help to identify and quantify operational deficiencies that may be adversely impacting physician billing and/or cash flow ie IT systems issues, process issues (registration, clinical/operational staff on the floor), etc. Assist in finding solutions to these issues
Resolves all complaints and problems using independent judgment and decision making skills to ensure patient satisfaction and adherence to faculty practice standards
Collaborate with the Credentialing & Managed Care team to identify and resolve issues that impact patient access and cash flow
General Administrative Responsibilities – Collaborates with leadership on planning and implementing strategic initiatives.Oversees daily operations, schedules staff, resolves issues.Meets routinely with key individuals to review current tasks and assignments. Assists in establishing priorities and allocating resources as needed to support operations.Evaluates employee performance
Resolves employee issues and addresses procedure and performance related issues.Authorizes attendance, schedules and sick time changes.Establishes office procedures and communicates responsibilities and expected performance to staff.Receives, compiles, classifies, reconciles and consolidates data from varied sources; provides timely reports on routine data, trends and variances to appropriate parties
Maintains accurate, well-organized, up to date files for retrieval of needed documentation.Organizes, prioritizes and expedites own work flow and uses independent judgment.Attends meetings, prepares minutes and participates on committees as requested.Recognizes routine problems and recommends suggestions, ideas and solutions
Determines and establishes the explanation to complex calls, issues and questions not covered by specific instructions or common practice.Meets or exceeds internal standards for accuracy and timeliness in charge documentation preparation and submission
Uses Personal Computer and standard office equipment as needed.Assists in training office personnel for front-desk, reception, and billing activities.Participates in on-going training/development/monitoring of staff by the office. May be asked to perform other varied functions

242

Practice Manager Resume Examples & Samples

Implement business plans that result in practice performance that meets or exceeds established performance benchmarks. These benchmarks could include such metrics as staffing ratios, work schedules, overall practice productivity and patient access
In conjunction with the Sr. Director, implement plans to ensure compliance with annual operating and capital budgets
In close collaboration with the Sr. Director, develop tactics to ensure achievement of strategic initiatives of the Health System and the St. Luke’s Clinics
Maintain efficient flow of information and work processes in order to communicate accurate and pertinent information to ensure effective and efficient patient care
Ensure compliance by working with the Sr. Director, leadership, clinical leadership and St. Luke’s to review, develop and implement health system policies and procedures consistent with regulatory compliance, accreditation and strategic objectives
Master’s degree in business or health care related field

243

Practice Manager Resume Examples & Samples

In conjunction with the Director, support, develop and implement initiatives of physician leadership
In close collaboration with the Director, develop tactics to ensure achievement of strategic initiatives of the Health System and the St. Luke’s Clinics
Maintain efficient flow of information and work processes in order to communicate accurate and pertinent information to providers and staff to ensure effective and efficient patient care
Ensure compliance by working with the Director, physician leadership, clinical leadership and St. Luke’s to review, develop and implement health system policies and procedures consistent with regulatory compliance, accreditation and strategic objectives

244

Practice Manager Resume Examples & Samples

Knowledge of fiscal management techniques
Ability to develop and maintain effective relationships with medical and administrative staff, patients and the
Three years work and supervisory experience in practice management of multiple locations

245

Practice Manager Resume Examples & Samples

Performance manage and develop up to 20 people
Accountable for forward planning and pro-active deployment of people to programmes and projects, to ensure resourcing levels are managed in an efficient and effective manner
Responsible for setting and managing operational, training and 3rd party supplier budgets for the practice
Actively leading and participating in team initiatives and activities, while owning and delivering against your own priority workstreams
Promote best practice approaches to "raise the bar" on professional capability of own practice
Coach and/or mentor staff to build capability
As part of the management team, ensure all people issues are visible and managed
Develop and motivate people to ensure the right people with the right skills are effectively utilised to fulfil current and future business priorities/strategy
Create and maintain a training and development plan aligned with the business drivers and needs ensuring development activities are an investment for Standard Life
Capture, articulate and realise the potential of each person in your practice through our Talent Management Strategy
Develop and maintain strong partnership relationships with internal and external clients and suppliers, to ensure efficient communication
Supply management

246

Practice Manager, Neuroscience Resume Examples & Samples

Manages staff members and educational activities for the department
Monitors Standards of Practice to ensure compliance with codes of internal and external regulatory and accrediting agencies, including
Provides input for education programs through assessment of staff needs
Evaluates the level of care provided by the DON/ NI staff
Promotes Medical Center objectives for patient satisfaction through communication of data and the implementation of methods to sustain or resolve patient satisfaction issues
Creates and monitors practice based indicators as mandated or necessary, integrating functions of standards development, continuing education, credentialing, performance appraisal, concurrent monitoring, risk management, and active problem identification
Acts as a Retention Officer for areas of responsibility and the department as a whole and implements strategies directed towards retention and recruitment of all nursing and non-nursing employees
Demonstrates leadership skills
Is responsive to staff needs and offers guidance in solving practice issues when consulted through the performance process
Responsible for own professional growth
Participates in development and implementation of programs related to performance improvement activities
Assures efficient process and optimizes operational flow of the practice, schedule and patient flow
Works with Department physicians and psychologists to provide optimal care to patients
Triages and responds to patient phone calls and electronic messages and delivers them to staff
Educates patients on disease related matters
Assures pre-authorization of prescriptions
Works with interdisciplinary teams to provide integrated comprehensive patient care
Communicates with external stakeholders and participates in disease related external meetings
Represents the DON/ NI in hospital and network committees at the direction of the Chair
Coordinates with Faculty Practice/Billing Department to make sure that all patient encounters/ procedures/consults are appropriately coded and billed to third parties
Monitors all accounts receivable and review all collections and A/R with the Chair
Runs various reports on wRVUs, collections, cancellation of appointments, no-shows and volume on weekly basis for review with the Chair
Perform other duties and responsibilities assigned by the Chair or his/her designee
Maintains up-to-date departmental manuals and files
Takes patient histories under physician guidance
Adheres to the standards identified in the Medical Center's Managerial Competencies
Graduate of Associate degree or higher
4 years office management and billing experience
Experience in health care or corporate sectors
Multitasking ability
Excellent Organizational skills
Proficiency with Microsoft PowerPoint and Excel

247

Senior Practice Manager Resume Examples & Samples

The Practice Manager is responsible for achieving targeted profitability levels on each project through initial negotiation of terms and effective control and management of projects
Ensures the achievement of profitability goals through effective scope management, change controls, expense control, revenue recognition and accounts receivable collection as well as revenue forecast projections
Manages the attainment of key performance indicators for the assigned staff and customers as it relates to PS performance. Specifically, but not limited to project profitability and related reporting, billable utilization attainment, managed attrition, subcontractor management, hiring, and financial performance metrics
Ensures that all time and expenses which are spent on customer accounts is recorded correctly in SumTotal’s systems and that this time and expense is entered in accordance with standard SumTotal practices
Works with the respective PS management to provide input in the development of the annual budget for the business
Provides weekly forecasting updates
Works with the Finance department in regard to monthly financial processes (i.e. invoicing, revenue recognition, reconciliation, etc)

248

Practice Manager Resume Examples & Samples

Five years’ experience working in an ambulatory care setting or
Requires knowledge of the administration of a physician office and the
Preferred- 5 years or more of successful supervisory experience,

249

Practice Manager Oahu, HI Resume Examples & Samples

Responsible for developing and implementing the client’s mission and strategic plan
Develops and updates organizational design for maximum productivity and control of quality and costs
Monitors the financial viability of the practice through systems to control staffing and all finances
Responsible for the initial set up of programs, systems, etc. for new practices
Monitors practice compliance with all regulatory agencies governing health care delivery and the rules of any related accrediting bodies
Represents the practice in its relationships with other health organizations, government agencies and third-party payers
Develops, implements, and monitors business operation plans
Provides monthly feedback to management staff, owners, and providers on the financial performance of the practice
Supports the development and implementation of internal controls for cash management and audit compliance including a compliant payroll process
Monitors the revenue cycle process through analysis and monthly reporting of key benchmarks to management staff and providers
Monitors an effective staffing strategy including recruitment, hiring, training, and performance evaluation
Recommends competitive salary and benefit schedules
Oversees an effective information technology plan that incorporates the unique needs of the practice in the areas of electronic health records, practice management, security, document storage, internet access, telecommunications, email, and required interfaces with other providers
Evaluates staffing and patient flow patterns to maximize provider productivity
Reports on patient satisfaction results and trends
Advocates for a quality management program to ensure patient safety, conduct peer review, and evaluate outcomes based payment methodologies
Proactively communicates to Regional Practice Administrator and VP FMCPS on any practice issues that may negatively impact the ongoing contractual relationship between the practice and FMCPS
Routinely documents and shares materials and experiences that might assist other Directors or benefit another client
Consults with clients regarding practices on topic area of individual specialization, experience, or interest
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions
6 – 8 years’ related experience and Bachelor’s Degree preferred, or experience in lieu of degree
3+ years’ supervisory or of related management experience. Preference for physician practice management skills
Additional experience in physician practice operations will be considered in lieu of educational requirements
Experience with all aspects of billing and coding (CPC preferred)
High degree of proficiency with Excel, PPT and Office Applications
Experience with practice management systems and EHR
Requires high degree of initiative, judgment, discretion, decision-making and self-direction to accomplish multiple goals of client practices
Strong communication skills with varied groups, ability to lead and motivate staff, resolve conflicts and create a collegial environment
High degree of autonomy and accountability

250

Practice Manager Resume Examples & Samples

Technical Architecture
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