Relocation Consultant Resume Samples
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Relocation Consultant Resume Samples
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JN
J Nikolaus
Jules
Nikolaus
6104 Clay Vista
Dallas
TX
+1 (555) 514 9570
6104 Clay Vista
Dallas
TX
Phone
p
+1 (555) 514 9570
Experience
Experience
Boston, MA
Relocation Consultant
Boston, MA
Becker, Harris and Renner
Boston, MA
Relocation Consultant
- Manage stress and pressure
- Manages and ensures weekly compliance with CAD reports, positions and follows up on customer surveys and enters survey request dates timely
- Manages an average caseload of 100 - 125 files having a variety of services authorized by the client
- Manages Inventory Properties
- Independently interviews and assigns real estate agents to work with home sellers and home buyers who are relocating
- Orders or directs Relocation Assistant to order "cost of living analysis" (client directed)
- Manages and ensures weekly compliance with CAD reports, position and follow up on customer surveys, and enter survey request dates timely
Boston, MA
Global Relocation Consultant
Boston, MA
Okuneva and Sons
Boston, MA
Global Relocation Consultant
- Proven focus in service excellence or internal support
- Proficient in MS Office
- Makes recommendations for process improvements and cost efficiencies
- Makes travel arrangements for relocating employee or directs Relocation Assistant to arrange (client directed)
- Assists Operations Management in training other team members on all aspects of relocation
- Assists Operations Manager in training other team members on all aspects of relocation
- Provide timely responses to Consultants, Management, Clients and Customers
present
Phoenix, AZ
Senior Relocation Consultant
Phoenix, AZ
Veum Group
present
Phoenix, AZ
Senior Relocation Consultant
present
- Manages a caseload of homeowner transferees with home sale, closing services, expense report reimbursement and ancillary services
- Identifies and builds relationships with third party service providers and other internal departments
- Counsels transferees regarding the expense management process
- Coordinates relocation services
- Administers client relocation policy to transferees moving within the United States
- Understands and meets service level agreements
- Updates the Company system with relevant information, referral fees, service fees, and notes on each file
Education
Education
Bachelor’s Degree
Bachelor’s Degree
University of Massachusetts Amherst
Bachelor’s Degree
Skills
Skills
- 1-3 years of general office. Outstanding customer service skills. Strong organization, time management, and problem-solving abilities. Ability to work both independently and as a team. Professional demeanor in all areas (e-mail, phone, in person). Strong problem solving and critical thinking skills
- Acquire and maintain some knowledge of IRS rules and regulations regarding relocation
- Coordinate authorized relocation services including shipment of household goods, home rental assistance, temporary housing, househunting trips, real estate agent placement, etc
- Proficient in Microsoft Office, (Word, Excel, and Outlook)
- Strong problem solving and critical thinking skills
- Ability to multi-task and balance priorities
- Attention to detail
- Dependability
- Adaptability to Change
- Quality
2 Relocation Consultant resume templates
Read our complete resume writing guides
1
Relocation Consultant Resume Examples & Samples
- Assists Operations Management in training other team members on all aspects of relocation
- Makes recommendations for process improvements and cost efficiencies
- Manages an average caseload of 40-50 active BVO/Home Sale files plus files with other services
- Contacts the relocating employee to review policy for services authorized and performs a needs assessment
- Submits or instructs the Associate to submit requests to appropriate support service departments and/or service suppliers for appropriate areas needed and provided to the relocating employee
- Reviews BMA's, appraisals, inspection reports, title work, resale contracts/addenda, referral invoices, equity statements and HUD's
- Counsels the relocating employee and advises in negotiating real estate contracts
- Negotiates repair requests, acquiring bids and ordering additional inspections as needed
- Coordinates origin home sale closing dates, temporary housing needs and home purchase closing dates
- Makes travel arrangements for relocating employee or directs Relocation Associate to arrange (client directed)
- Orders equity advance/final equity statement and funds for relocating employee
- Advises and counsels client Human Resources contact as to issues/concerns regarding real estate or relocation benefits focusing on best interest of all parties with regards to costs, liability and taxes
- Follows up with assigned suppliers for updates on home purchase and household goods move
- Completes required audits to ensure compliance with guidelines, attention focused on completeness and proper order
- Assures data integrity by entering appropriate data into system and understands ramifications to other departments if data is missing
- Participates in client presentations/meetings as needed
- Interacts with team members, other departments, clients and suppliers for problem resolution to assure quality service to the relocating employee
- Resolves customer and vendor payments timely
- Bachelor's degree (B.S. or B. A.) or equivalent work experience required
- Previous experience with home sale, reviewing BMA's, marketing, inspections, appraisals and equity funding Strongly Preferred
- Minimum of two years of Relocation and/or Real Estate experience is required
- Intermediate Computer Skills in Word and Excel
- Proven track record of providing superior customer service in all aspects of a customer’s relocation experience
- Must be proficiently bilingual in French and English
2
Relocation Consultant Resume Examples & Samples
- Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers
- Communicates the Client's relocation program / policy to transferring customers
- Serves as the point of contact and advocate for transferring customer for the contracted service(s)
- Demonstrates ability to introduce and promote other Cartus revenue generating services/ products to the transferring customers
- Demonstrates ability to work effectively in a fast paced environment
- Demonstrates ability to multi task and manage multiple priorities effectively
- Demonstrates ability to maximize efficiency by inputting into the system while talking to customers/suppliers
- Real estate and/or relocation experience preferred
- 1-3 years customer service experience
- Strong communication, negotiating and decision-making skill
- Strong computer skills Excel required
- College degree or equivalent preferred
- Previous relocation/real estate experience preferred
3
Relocation Consultant Resume Examples & Samples
- Initiates all relocation authorizations submitted by Cartus clients and reviews client's benefit package per client policy
- Relocation authorizations for renters, lump sum, expense files, marketing only, non-home sale, negotiated benefits, limited benefits, destination only or marketing and destination, interns/temporary assignees or candidates
- Manages an average caseload of 100 - 125 files having a variety of services authorized by the client
- Contacts the relocating employee to review policy for services authorized
- Performs "needs assessment" for each relocating employee to assist in rental search, pre-marketing, household goods, lease cancellation, expense management, temporary housing or home purchase assistance
- Independently interviews and assigns real estate agents to work with home sellers and home buyers who are relocating
- Coordinates the transferring employee's rental search with a Cartus preferred supplier and/or broker in the geographical areas needed
- Prepares estimated budgets on each relocating employee if implemented in client service agreement
- Makes travel arrangements for relocating employee or directs Relocation Assistant to arrange (client directed)
- Orders or directs Relocation Assistant to order "cost of living analysis" (client directed)
- Sends or directs Relocation Assistant to send initial packet that may include: Renter policy, introduction letter, expense reports, repayment agreement letter, mortgage flyer, tax information form and/or tax book
- Follows up with suppliers assigned for updates on rental search, home purchase and household goods move and other duties as assigned
- Manages and ensures weekly compliance with CAD reports, position and follow up on customer surveys, and enter survey request dates timely
- 2 – 5 years of experience providing administrative assistance to work teams and Management
- Ability to read and interpret documents such as email requests and instructions, client policy, procedure manuals and process diagrams
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Proven ability to carry out instructions furnished in written, oral, or diagram form
- Excellent problem solving and customer service skills
- Ability to multi-task and provide proactive follow-up to ensure timely problem resolution
- Intermediate knowledge of MS Word, Excel, Outlook, Internet and Windows based industry software
- Experience with Atlas, Matrix and HEX systems a plus
- Keyboarding skills by touch
- Ability to work in a fast-paced environment with the ability to prioritize tasks and proactively drive the customer experience to ensure service excellence
- Provide timely responses to Consultants, Management, Clients and Customers
- Ability to consistently maintain company-required service goals
4
Global Relocation Consultant Resume Examples & Samples
- Bachelor's degree and 5+ years of experience in global relocation activities. In house relocation experience is a plus
- Previous experience in immigration and compensation services
- Proven focus in service excellence or internal support
- Proficient in MS Office
5
Relocation Consultant Resume Examples & Samples
- Responsible for relocation authorizations for renters, lump sum, expense files, marketing only, non-home sale, negotiated benefits, limited benefits, destination only or marketing and destination, interns/temporary assignees or candidates
- Manages an average caseload of 100 – 125 files having a variety of services authorized by the client
- Performs “needs assessment” for each relocating employee to assist in rental search, pre-marketing, household goods, lease cancellation, expense management, temporary housing or home purchase assistance
- Coordinates the transferring employee’s rental search with a Cartus preferred supplier and/or broker in the geographical areas needed
- Manages and ensures weekly compliance with CAD reports, positions and follows up on customer surveys and enters survey request dates timely
- Orders and completes CVE (Comparable Value Estimate) for Housing Differentials
- Manages Inventory Properties
- Assists with processing Supplier Invoices
- 2-5 years of experience providing administrative assistance to work teams and Management
- Ability to read and interpret documents such as email requests and instructions, client policies, procedure manuals and process diagrams
- Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs
- Proven ability to carry out instructions furnished in written, oral or diagram form
- Real Estate experience preferred
6
Relocation Consultant Resume Examples & Samples
- Assists Operations Manager in training other team members on all aspects of relocation
- Coordinates origin home sale closing dates, temporary housing needs, and home purchase closing dates
- Completes Required Audits to ensure compliance with IRS guidelines, attention focused on completeness and proper order
7
Relocation Consultant Resume Examples & Samples
- Must possess a Bachelor's degree with 3 - 4 years of experience in customer service,
- Min 6 months of Relocation experience,
- Experience in Project Management and People Management will be strong advantage,
- Fluent English,
- Outstanding oral and written communication skills,
- Strong stakeholders management,
- Able to work through ambiguity and demonstrating flexibility,
- Able to work with management at all levels, influencing solutions and making the recommendations,
- Ability to bring innovative solutions,
- Experience on supplier management and deliver services through suppliers,
- Proven ability to consistently and positively contribute in changing work environment,
- Strong team player,
8
Relocation Consultant Resume Examples & Samples
- Manages a caseload of homeowner transferees with home sale, closing services, expense report reimbursement and ancillary services
- Counsels transferees regarding the expense management process
- Understands and meets service level agreements
- Strong problem solving and critical thinking skills
- Must be familiar with third party relocation and have experience with a third party provider
- CRP designation from the Employee Relocation Council strongly preferred
- 4+ years experience with employee relocation and domestic home sale counseling strongly preferred
- 2+ years experience in real estate, title or mortgage strongly preferred
- Demonstrated expertise with home sale programs (BVO, AVO, GBO, HMA) required
9
Relocation Consultant Resume Examples & Samples
- Manage a caseload of transferees who are currently renting a home at their origin, audit expense report reimbursement, and ancillary services
- Administer client relocation policy to transferees moving within the U.S. and/or Canada
- Coordinate authorized relocation services including shipment of household goods, home rental assistance, temporary housing, househunting trips, real estate agent placement, etc
- Acquire and maintain some knowledge of IRS rules and regulations regarding relocation
- Counsel transferees regarding the expense management process
- Understand and meet services level agreements
- Update the Company systems with relevant information about the transferee and his/her move
10
Relocation Consultant Resume Examples & Samples
- Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family
- Demonstrates knowledge of Cartus' products and services in all interactions with client and customer Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards
- Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue
- Ensure data integrity in all Cartus systems
- Maintain compliance with Cartus' corporate policies, programs, and standards
- Other duties as assigned, training, special projects, client presentations, etc
11
Senior Relocation Consultant Resume Examples & Samples
- Administers client relocation policy to transferees moving within the United States
- Coordinates relocation services
- Identifies and builds relationships with third party service providers and other internal departments
- Anticipates needs, provides continuing advice, and follows up with transferees on a regular basis to ensure positive service evaluations
- Updates the Company system with relevant information, referral fees, service fees, and notes on each file
- Ability to multi-task and balance priorities
- Proficient in Microsoft Office, (Word, Excel, and Outlook)
- 2+ years experience at an RMC with employee relocation and domestic home sale counseling required; 4+ years strongly preferred
- Experience with the U.S appraisal and inspection process required
12
Relocation Consultant Resume Examples & Samples
- Demonstrate knowledge of Cartus’ products and services in all interactions with client and customer
- Coordinate/Facilitate Cartus’ core products and services to assigned customers according to prescribed Cartus’ standards
- Maintain compliance with Cartus’ corporate polices, programs, and standards
- Other duties as assigned; training, special projects, client presentations, etc
- Customer service experience Influential verbal and written communication skills
- Two plus years prior relocation, real estate or related field experience
- Strong organizational and analytical
- PREFER PRIOR HOMESALE/RELOCATION EXPERIENCE
13
Relocation Consultant Resume Examples & Samples
- CRP designation from the Employee Relocation Council
- 4+ years experience with employee relocation and domestic home sale counseling
- 2+ years experience in real estate, title or mortgage
- Demonstrated expertise with home sale programs (BVO, AVO, GBO, HMA)
- Experience with the U.S appraisal and inspection process
