Training Delivery Resume Samples

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R Hauck

Randy

Hauck

2683 Bulah Manor

Chicago

+1 (555) 112 2647

2683 Bulah Manor

Chicago

Phone

p +1 (555) 112 2647

Experience Experience

Phoenix, AZ

Training Delivery Officer

Phoenix, AZ

Bartoletti, Hettinger and Cassin

Phoenix, AZ

Training Delivery Officer

Working with peers and supported by the Training Manager
Contribute to developing training processes and materials
Support development of in house trainers through ‘train the trainer’
Provide training for all staff, including
Support Training Manager in developing and maintaining training processes and materials for up to 450 staff, including managers, team leaders, front office (including call centre), back office and mobile & regional teams
Support the scheduling of training and communicating plans
Process and procedures training

Los Angeles, CA

Training Delivery Coordinator

Los Angeles, CA

Rodriguez-Weber

Los Angeles, CA

Training Delivery Coordinator

Serve as the Learning Management System (LMS) administrator including the setup of learning curricula, programs and courses to support leadership development initiatives
Manage overall course registration for, and track completion of, internal leadership development programs
Manage and respond to inquiries submitted to the TM&D mailbox related to leadership development programs
Course development
Learning Management System Administration
Provide program delivery support
Assist in putting together participant binders and handouts, etc. Be present at training events to ensure they run smoothly

present

New York, NY

Training Delivery Manager

New York, NY

Stamm-Haag

present

New York, NY

Training Delivery Manager

present

Work with managers to ensure successful implementation of the training curriculum and Leadership Development curriculum
Assess student performance during training, and thereafter, to provide relevant coaching and development
Provide opportunities for ongoing development and continuous improvement
Hire, lead and develop a team of Technical Trainers. This includes day-to-day management, goal setting, performance reviews and coaching
Review CSAT scores and manage customer feedback - analysing quality impacting issue and derive a plan of action to drive improvement
Management of Trainer and Training room capacity based on capacity goals and targets. Providing an annual, two and three year view
Responsible for gathering and reporting training evaluation metrics that measure and document the effectiveness of training. Gathers both quantitative and qualitative data. Reports findings to leadership by creating and delivering reports summarizing data and identifying training gaps and individuals requiring further training interventions

Education Education

Bachelor’s Degree in Human Resource Development

University of Illinois at Chicago

Bachelor’s Degree in Human Resource Development

Skills Skills

Learning Effectiveness: New Hire Performance in classroom (Knowledge & Skill Checks) and in Integration (Performance Metrics)
Oversight of class evaluations to identification and reporting of trends in quality anomalies
Contribute to and influence the prioritisation of key quality improving project entries and process improvement project opportunities driven by Training Team
Review CSAT scores and manage customer feedback - analysing quality impacting issue and derive a plan of action to drive improvement
Maintain a strong relationship with customers to ensure flawless execution of training engagements
Identify progressive tools and technology enablers that will improve effectiveness of training classes
Contribute to and influence the prioritization of key quality improving project entries and process improvement project opportunities driven by Training Team
Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
Drive improvements in training performance by innovating and sharing best practices globally
Own the reporting and communication of training performance metrics to all the relevant Stakeholders

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Professional Development Training Delivery Lead Resume Examples & Samples

Needs Assessment – working with the team to ensure that the curriculum content aligns with business goals and strategies
Design and Development –working with the team to identify, create, and update curriculum content based on assessment findings
Facilitation – facilitating curriculum modules from all products
Evaluation – working with the team to create appropriate evaluation instruments and metrics
Project Management – working with the team to ensure project tasks are completed for delivery
Coaching and mentoring – working with lines of business to identify, assign and support coaches and mentors for E2 participants
Consulting – relationship management with line of business experts, vendors, and program alumni
7 plus years progressive experience in training delivery, instructional design, project planning, assessment and evaluation
Proven ability to successfully interact with and influence across organizational levels (Associate through CIO)
Experience developing and delivering advanced leadership classes to a global audience, including change management, organizational and interpersonal communication, team development, performance management, contemporary motivation, and employee engagement
Experience creating and delivering blended learning solutions (virtual, classroom, etc.)
Proven consulting and relationship management skills
Demonstrated ability to successfully execute in ambiguous environments
Experience working with and designing solutions for technology professionals is preferred

Training Delivery & Sales Support Specialist Resume Examples & Samples

Acting as primary sales & business interface from Learning Services to Account Managers and Board Management
Perform business development, up-selling and identify add-on sales opportunities
Supporting requests for information (RFXs) where Learning Services elements are included
Legal contracts’ input in Learning Services part of Customer Offers
Supporting Account Managers with Learning Services presentations, proposals and meetings
Customer learning requirements management, providing Customers with standalone Learning Services offerings, holding Customer meetings
Learning Services delivery management
Cooperation with third party providers and business partners
Develop learning consulting practice capabilities

Training Delivery Representative Resume Examples & Samples

Clear and pleasant phone voice; courtesy and tact are essential
Communicate ideas and thoughts clearly, concisely, and accurately both in writing and orally. Understanding of technology and education innovations
Proven coordination skills within a dynamic, changing environment
Excellent inter-personal skills and the ability to create credibility with Adobe customers and Adobe staff

Global Partner Training Delivery Lead Blueprint Resume Examples & Samples

Advise in the design and development of high-quality impactful learning interventions and experiences tailored to the organizational and geographic needs of the audiences
Lead a team of regional training leads and provide both global perspective and local support
Ensure regional efforts follow global guidelines, and expectations while scaling regional best practices globally
Support Regional Training Leads in development and prioritization of Blueprint Live delivery calendar including working with leadership of cross-functional teams to support strategic goals and initiatives
Keep regional leads connected and in sync with the global Blueprint organization
Work directly with partners and internal stakeholders to understand and characterize learning needs beyond those covered in the eLearning environment
Formalize the development of the Blueprint Ambassador program
Manage and prioritize Blueprint Live team budget and spend
Partner with sales, planning, and operations on defining success metrics for Blueprint Live
Liaise with Blueprint operations to continually fine tune operational efficiencies for the Blueprint Live program

Converse Retail Training Delivery Manager Service & Experience Resume Examples & Samples

Degree in Business, Human Resources or related field (BA preferred) or related experience
5 years of experience in training related roles
Experience working with a diverse team is preferred
Optimistic team player that creates a positive work environment
Track record of successfully implementing training methodologies and delivery techniques
Proven leadership to drive results, motivate teams and influence stakeholders
Ability to network and leverage internal and external resources
Strong presentation capabilities with excellent written and verbal communication skills

Training Delivery Analyst Resume Examples & Samples

Creation of effective training videos and e-learning programs
Partner with Project Managers and SBU anchors on training needs and implementation
Creation of training programs and materials from L5 documentation and work instruction
Delivery of training needs analysis to evaluate effectiveness and cost efficiency of training programs delivered
Suggest creative training solutions to customers and stakeholders
Create exercises in test systems if applicable
Designing and delivery of training sessions with learning objectives in a taxonomy level
Responsible for the analysis, design, development, delivery and maintenance of technical training solutions and taking ownership of a specific work process area
Strong experience in training delivery across different geographies (Travelling is required and able to work in flexible working hours)
Service Minded and Strong Interpersonal Skills
6+ years experience in instructional design and documentation
Profound experience in training videos and e-learning development required

Training Delivery Manager Resume Examples & Samples

3-5 year previous management experience with a strong emphasis on building employee capability
3-5 years facilitation and experience with Adult Learning Theory
Experience in call center / high volume operational environments
Recognized for change management expertise
Displays strong consulting / client management skills
Ability to interact with a broad managerial and employee constituency and other stakeholders
Expertise in one or more development capability areas (i.e., design, delivery, organization capability)
Exhibits strong teamwork and can build partnerships
Demonstrates a results orientation
Possesses project management skills
Negotiates effectively and uses influence skills
Adapts well to a rapidly changing, fast paced environment
Can travel to other CCS sites as necessary

Training Delivery Officer Resume Examples & Samples

Contribute to developing training processes and materials
Support the scheduling of training and communicating plans
Deliver training across the full spectrum of staf
Proven track record in delivering training across development programmes throughout organisations
Previous experience in providing training for customer support /call centre staff
Confident relationship builder across all levels within an organisation
Ability to influence and negotiate at senior levels
Experience of using Microsoft office systems including Word, Excel
Excellent communication skills including an excellent standard of written and spoken English
Ability to operate an IT and telephone system
Delivering results
Experience delivering induction/on-boarding programmes
Experience delivering process & procedures training and linking procedures to systems
Some experience using Customer Relationship Management (CRM), Nexus and Telephony
Strong commercial acumen
Experience working within agreed KPIs and budgets
Knowledge of PCS services

Training Delivery Officer Resume Examples & Samples

Deliver training across the full spectrum of staff, via face to face and web based environments
Provide training for all staff, including
Excellent communication skills including an excellent standard of written and spoken
Some experience using Customer Relationship Management (CRM), Nexus and Telephony – CSC

Training & Delivery Lead Resume Examples & Samples

Identify training and development needs within Accounts Payable (AP) and General Ledger (GL) Finance Shared Services based on current operational pain points and areas for improvement
Develop on-boarding and training induction plan for new hires / new to the role (e.g promotion, transferees, etc) in Finance Shared Services
Create training materials related but not limited to Finance end-to-end processes, tools, soft skills development, brought about by process change, migration, automation, etc
Have an understanding on e-learning opportunities and where relevant, be involved in the creation and or delivery of e-learning packages
Lead and conduct the actual training roll out to Finance Shared Services teams. Facilitate train-the-trainer sessions to speed up training cascade when necessary
Conduct post-training assessment either via test, survey or spot checks to determine effectiveness of training and proper embedding in operations
Liaise with Continuous Improvement Managers to fix process gaps or errors through training
Must have at least 6 years of training delivery experience across various regions
Must have at least 3 years of experience in instructional design and documentation
Some experience in training videos and e-learning development

Intern, Training Delivery Resume Examples & Samples

Assist in the day to day delivery and administration of SAP Education courses, including, but not limited to, processing registrations, running reports, clearing waitlists, setting up courses, sending and reviewing course materials to participants, grading final demos and assessments, assisting with tracking and reporting on training metrics, responding to basic SAP Ariba Education customer requests and communicating with Success Academy training consultants
Assist in the design and maintenance of SAP Education course materials -- including classroom-based and self-paced learning
Manage and process updates and edits to the SAP Education training calendar
Participate in a variety of projects that enhance our course offerings, help scale training availability, provide compelling business metrics, or increase visibility of the training function
Perform miscellaneous administrator duties as assigned
Basic understanding of adult learning theory
Strong working knowledge of and/or aptitude for web-based software, including LMS, registration tools, scheduling tools, SharePoint, etc
Strong aptitude for and interest in self-directed work in global, remote team
Proven attention to detail
Initiative, drive, and flexibility
Working knowledge of authoring tools a strong plus
Experience with SuccessFactors software or other HCM software a plus
Experience in an HR-related field (generalist, recruiting, HRIS, learning, OD, etc.) a plus

Training Delivery Manager Resume Examples & Samples

Manage a team of Training Specialists and support worldwide network of Trainers across different languages and processes
Determine Training needs by analyzing quality impacting issue and derive a plan of action to drive improvement
Contribute to and influence the prioritization of key quality improving project entries and process improvement project opportunities driven by Training Team
Ensure effective delivery of Training and facilitate communication between learners, trainers and instructional designers
Management of Trainer and Training room capacity based on capacity goals and targets. Providing an annual, two and three year view
Facilitate continuous development of trainers and facilitators to support various learning initiatives
Work towards succession planning to ensure seamless growth in team
Ability to travel as required
12+ years of Training Management experience (should be in a Team Management role and must have Project Management experience)
Experience of implementing a wide range of Change management and process improvement activities
Excellent interpersonal skills – ability to work and influence with multiple Training Team members/ Stakeholders across different sites globally
Learning and development related course or certification will be a plus)

Training Delivery Program Manager Resume Examples & Samples

Advocate for a high quality physical and virtual classroom experiences for Amazon’s internal technical talent
Coordinate training operations from registration and trainer scheduling to evaluation
Improve training management workflow and systems (process improvement)
Contribute to the evolution of Amazon’s internal train-the-trainer (Senpai) program: recruiting, managing and coaching hundreds of volunteer SME training facilitators
Manage data in Amazon’s Learning Management System (LMS)
Demonstrated track record of delivering a great customer experience
Microsoft Office, specifically experience with Outlook calendaring, Excel, and SharePoint
Experience program managing training activities
Proficiency with virtual training tools, Adobe Connect, WebEx

Sales Training Delivery Specialist Resume Examples & Samples

Bachelor's degree and two years related work experience or six years related work experience post high school
Bi-Lingual
Online Delivery Experience

Training Delivery Program Coordinator Resume Examples & Samples

Ensure quality communications and issue resolution with students before, during and after training
Organize train-the-trainer sessions for new facilitators
Work with admin and event support teams to create a seamless training experience for students
Execute community engagement activities with customers and stakeholders
Demonstrated ability to improve programs and improve processes
Ability to travel internationally 0-1 times/year; domestically 1-3 times/year
Previous work with LMS systems
Experience working with volunteer trainers
Experience implementing/managing Training demand planning systems
Experience in Lean or six sigma

Training Delivery Manager Resume Examples & Samples

Design, develop, and deliver learning experiences using multiple training methodologies based on sound instructional design principles to include traditional instructor-based classroom learning, e-learning/m-learning courses, on-the-job training, workshops and other learning aids, tools and resources that promote an overall creative and interactive learning experience
Partner with the local site training leads/QA team on administrative functions to include maintaining training records, scheduling training events, and ensuring training documentation (rosters, training checklists, etc.) are completed and reviewed in a timely basis. This will involve learning new in-house applications and owning the administration of the training curriculums for go-live deliverables. Gather the data and report timely progress updates to the Business change Leader
Implements all training courses as scheduled
Partner with technical SMEs and site managers to draw an overall or individualized training and development plan that addresses needs and expectations
Work with Site leadership team (all managerial levels) to assess skill sets and training needs
Develop multimedia visual aids, presentations, and training materials
Conduct effective induction and orientation sessions
Provide opportunities for ongoing development and continuous improvement
Provide logistical support in setting up training facility, laptops, system setup, printing training materials, and providing overall training support
Develop Train the Trainer workshop to help technical SMEs become competent instructors and teach the materials to other people
Learn & use in-house applications to build training curriculums/items to track training courses delivered and student attendance

Training Delivery Manager Resume Examples & Samples

Partner with the Senior Management on curriculum reviews and additional training requirements
Keep abreast of current learning and performance strategies, delivery methods, and techniques
Manage external resources, as needed, to maximize cost effectiveness and quality
Ability to deal with the public in a professional manner
Ability to operate personal computer, spreadsheet application, database, windows
Advanced skills in evaluating the impact of training initiatives
Ability to use computer and software applications (i.e., MS Office)
Training experience 5
Management experience 3
Project Management experience 2

Training Delivery Coordinator Resume Examples & Samples

Provide program delivery support
Distribute materials and arrange rooms
Take notes of follow-up actions when in the classroom and in meetings then publish them to ensure follow up occurs
Anticipate needs of the participants to ensure efficiency
Anticipate, order, and monitor catering needs and individual participant needs for internet access, printing, nursing rooms, etc. Prepare materials for the sessions
Assist in putting together participant binders and handouts, etc. Be present at training events to ensure they run smoothly
Learning Management System Administration
Manage overall course registration for, and track completion of, internal leadership development programs
Generate regular reports on training status/completions
Ability to maintain confidentiality and using sound judgment with the confidential information
Sensitivity to urgent matters and communication

Training Delivery Manager Resume Examples & Samples

Hire, lead and develop a team of Technical Trainers. This includes day-to-day management, goal setting, performance reviews and coaching
Maintain a strong relationship with customers to ensure flawless execution of training engagements
Maintain a pipeline for the delivery training opportunities and provide regular forecasts, ensuring we have enough delivery capacity
Manage customer, internal and partners inbound training requests
Review CSAT scores and manage customer feedback - analysing quality impacting issue and derive a plan of action to drive improvement
Contribute to and influence the prioritisation of key quality improving project entries and process improvement project opportunities driven by Training Team
Own the reporting and communication of training performance instructor and delivery metrics to all the relevant Stakeholders
Oversight of class evaluations to identification and reporting of trends in quality anomalies
Oversee creation and maintenance of ANZ training schedules in collaboration with ATP and AWS Training Coordinators
Oversee and manage certification event delivery and testing centre to ensure capacity
10+ years of Training Management experience (should be in a Team Management role and must have Project Management experience)
Experience of implementing a wide range of process improvement activities
10+ People Management Experience
Experience Managing Customer Education Organization
Experience Developing Education Teams
Experience in Delivery Management and Managing Education Operations – LMS Management, Contract negotiations, Scheduling and P&L Tracking
Excellent Verbal and Written Communication Skills

Training Delivery Supervisor Resume Examples & Samples

Minimum of 5 years’ experience in the travel industry, learning and development field or call center
Can facilitate a variety of subjects including soft skills and technical skills, across departments and levels of management
Expert, hands-on knowledge of all aspects of the travel reservation process and technology products, including airline GDS
Has experience working with an LMS, minimally the loading of courses and basic reporting

Training Delivery Coordinator Resume Examples & Samples

Proven experience in a Project Coordinator / Administrator role (experience in a Training Delivery environment desirable)
Exceptional administration and organisational skills
Good communication skills – articulate and good presenter
Attention to Detail
Accountable
Good team player - able to work with a range of personalities to achieve positive outcomes
Able to multi-task and prioritise own workload
Organised and self-motivated
Skilled user of full Microsoft Office suite
Comfortable with maintaining and controlling project documentation, costs and procedures
Has the desire, drive and flexibility to successfully deliver within a challenging environment
Capable of reacting to changes and willing to go the extra mile
An appropriate qualification or proven experience / performance in a similar role

Training & Delivery Manager Resume Examples & Samples

Degree in business, HR or related field or related experience
5 years of retail experience
Travel UPTO 20% time

Director, Field Force Training Delivery Resume Examples & Samples

Works with VP Field Force Training to set the strategic direction for the delivery of all field force training
Lead and develop a team of professional training instructors for rotation back into the field and assume leadership positions
Ensure that all instructors have the correct training, skills, resources, and support to deliver comprehensive training programs
Work to build an environment of success and increased productivity
Partner with the development team to make sure that resources are current and relevant
Build relationships with other home office leadership and departments to provide subject matter expertise on products, services, and platform to ensure the needs of the field are met
Provide primary facilitation, instruction and support for District Advisor Training, Fast Start Academy, Field Leadership Development, Advanced Success Course, and FEMT
Provide Vice President, Field Force Training, complete annual Training Delivery Plan to include DA Training course, FSA, ASC, FLD, OM/AA training, FEMT and any additional courses that might be necessary
Perform regular field office visits to maintain sales/business process currently as well as to validate current Field Force Training curricula and tools
Update Field Force Training program curricula and courseware for currency and efficacy to include incorporating feedback from the field and their support staff
Offer support to HO programs that require District Advisor and Advisor experience
Assist Vice President, Field Force Training, with project management responsibilities and technology initiatives for improving training materials
Utilize extensive experience with a variety of the field’s concepts, practices and procedures and personal judgment to plan and accomplish goals
Supervise the Field Force Training Delivery Team personnel to include District Advisor training, Advisor training, and support staff training
Leads a team of approximately 5-10 people
5 years of experience in the financial services industry
Successful First Command district advisor and advisor. (5 years PREF.)
Track record of club level success as an advisor and district advisor
5+ years of experience in training, education, and instruction as an advisor, ATL, or district advisor
Strong understanding of all First Command processes and field culture
Must demonstrate robust leadership skills in a team environment capable of integrating diverse personalities, attitudes and ideas among facilitators, developers and support personnel. (REQ.)
Must be able to manage and properly prioritize numerous project, in various stages of completion, simultaneously. Must be able to see these project to a timely completion
Must be able work within the Home Office structure and demonstrate a strategic vision
Must have superior interpersonal skills and be able to contribute effectively as a team member of Field Force Training. (REQ.)
Must be able to simultaneously manage & prioritize multiple projects at various stages of completion. (REQ.)
Must be highly-competent with respect to standard presentation, word processing, spreadsheet and web-conferencing computer software and equipment. (REQ.)
Experienced in Long-Term Care, Disability and Property & Casualty Insurance. (PREF.)

Training Delivery Manager Resume Examples & Samples

Ensure compliance with statutory, regulatory and corporate requirements and external standards within area(s) of specialism and keep abreast of changes which may impact the business
Manage the on base training delivery for both RSAF and BAE personnel to include formal classroom based and practical OJT training and were required liaise with the Squadron Training Cell to provide additional support to the practical OJT training requirments
To effectively manage key stakeholder groups, including RSAF Operational commanders
Respond to requests from internal and external customers for advice and pro-actively guide senior management decision-making to ensure due consideration is given to the business implications of options presented
Provide functional/operational leadership across the training delivery organisation
Establish and maintain the TTC managed service or a PC delivered (expanded) range of type, technical and management training for the RSAF as agreed in the Statement of Training Requirements (SOTR)
Deliver the service performance, to the KPI output standards that are contractually required
Act as the Quality System Owner for TTC reviewing Quality matters on a Monthly, Quarterly and Annual basis. TTC Training Quality Management System should reflect the requirements of MAOS Pt 147 and applicable RSAF training standards
The production of appropriate procedures and work instructions as applicable to work carried in line with the TTC Part 147 MTOE
Strong awareness of the Aircraft Training regulatory environment and the associated compliancy requirements
Track record of managing a number of major, complex and sensitive projects successfully
Expert level planning and scheduling skills, ensuring the complex activities of interrelated project teams are controlled, managed and linked into the overall business plan
Expert leadership, delegation and team building skills for the effective people management of large and complex programmes
High level problem solving
Substantial understanding of commercial, financial and project leadership
Generous leave
Tawuniya health care scheme for Employees and immediate family
Discounted Tawuniya health care scheme for Employees Parents

Training Delivery Manager Resume Examples & Samples

Lead a team of learning and development specialists dedicated to the revenue cycle management function
Ensure your training employees utilize proper delivery training techniques, are well versed in business processes, products and systems in several functional areas
Interface with the instructional design team to identify training needs for facilitator guides, support Trainer certification, give input on web-based design needs, and other interactive learning strategies to meet the needs of the business
Key resource to others you must maintain a high degree of accuracy along with attention to detail, excellent oral and written communication skills, strong interpersonal skills and the ability to always meet deadlines
Maintain a close working relationship with the RCM operations leadership, as well as the Knowledge Management, Training and Quality Assurance teams that support the business
Bachelor’s Degree or equivalent/related experience
5+ years of training delivery experience (or leading training delivery teams)
Revenue Cycle Management experience (i.e., patient registration, back-end)
2+ years of direct people management experience
Proven record of positive, effective coaching and development ability as well as supporting effective team interactions
Travel up to 50% regionally as is required
Prior experience in large, multifunction and cross-geographic organizations
Technical Knowledge of Microsoft Office Products, Articulate Suite LMS, etc

Enablement Training & Delivery Manager Resume Examples & Samples

Facilitate, teach, train or coach technical services enablement courses and events face-to-face or virtually as an individual or as a team
Work with various constituencies (marketing, product management, engineering, human resources, executive staff, etc.) to deliver world class onboarding, technical partner, and leadership training regimen for both new hires and existing personnel
Assist in the development of curriculum for worldwide field sales engineers, Professional Services, Support as well as management, partners, and more
Test, assess, and measure against Enablement Program NPS and survey best practices
Use innovative techniques and delivery mechanisms to reach a dispersed, global organization; adopt new technologies as they become practical
Drive formal weekly, monthly, quarterly and annual learning programs and events as defined by the Enablement Program to enhance the capabilities and productivity of the global Splunk technical services field organization
Keep a pulse on the Splunk customer environment as well as field personnel such that curriculum adjustments and delivery mechanisms are timely and high value

Training Delivery Implementation Manager Resume Examples & Samples

Utilization of the GROW coaching model
Proven track record to conduct analysis and determine root cause to identify performance gaps and solutions
Bachelor's degree and eight years related work experience or twelve years related work experience post high school
Five years experience with project management and project implementation
1+ year experience in Microsoft Word / PowerPoint / Excel

Area Training Delivery Group Manager Resume Examples & Samples

Five years’ experience developing instructional materials, implementation of learning programs and creation of specialized training
Five years’ experience with project management and project implementation
Eight years supervisory or management experience
Managing employees remotely
Building relationships and problem solving with a director/executive level
Experience with Sprint's systems related to the sales process
Participate directly as required in operational reviews, development of region/area plans, and resolution of training conflicts, issues, and performance concerns
Function as the company's point of contact for all training delivery concerns
Provide training performance feedback to the training team including monitoring sessions, evaluations, performance improvement planning, coaching and feedback
Works closely with other internal teams on standardized delivery, process compliance, quality, and enterprise solutions teams to analyze results, prepare solutions, implement initiatives, improve performance, and coordinate activities
Experience working with multiple clients and multiple lines of business
Experience in monitoring and evaluating training delivery including performance evaluations, performance improvement planning, coaching, and feedback sessions
Proficiency at curriculum design. Experience in evaluating, developing and implementing new or revised training modules as necessary
Experience in project management including leading projects that require coordinating resources within or outside of the training department all the way through successful implementation including on time delivery against a deadline. Preferable experience would include projects that are multi-site, or enterprise wide in scope or leading simultaneous projects
Experience in conflict resolution and negotiation. Team and consensus building is preferred
Proficiency in MS Office, flowcharting, and project management software is preferred
Working knowledge of Consumer Sales and Service methodology
Ability to operationalize Area or Region wide training programs from launch to impact analysis
Ability to compile and report team results to ensure ongoing improvements to our business
Ability to travel nationwide at least 50% or more
Ability to work weekends and nights based on market need
Five years experience developing instructional materials and specialized training
Three years supervisory or management experience
1+ year classroom training experience

Training Delivery Manager Resume Examples & Samples

Manages and directs Customer Experience training specialists for both HCS and Shred-it
Analyzes training needs of HCS and Shred-it customer experience teams to identify training gaps
Collaborates with department directors and managers to analyze and evaluate the competencies of department staff and assesses gaps in critical knowledge, skills, and abilities
Recommends and implements corrective and preventive measures to improve customer experience and meet quality key performance indicators. Works with management to drive new procedures and systems. Learns new systems, procedures, or products in order to effectively facilitate training sessions
Ensures training materials (leader/participant guides, job aids, and procedures) effectively meet the needs of the end-users. Partners and works with Customer Experience Training Manager to improve training and process content
Researches and recommends best practices related to training delivery and learning technologies. Performs other related duties as required or requested

Cybersecurity Mobile Training Delivery Manager Resume Examples & Samples

Acts as primary contact for all mobile training delivery activities, leading program review sessions with program leadership
Coordinates with the Registrar to develop a mobile training delivery calendar that meets customer requirements
Oversees all mobile training team pre-deployment site surveys to ensure the classroom environment(s) meet minimum delivery requirements
Collaborates with the Schoolhouse and IT Support Teams to ensure all students are properly enrolled and prepared for class on day 1
Provides cybersecurity technical expertise and instructional delivery best practices to support delivery of all existing mobile training courses
Leads the mobile instructor training and development program to ensure all cybersecurity instructors are adequately prepared to provide a high quality training experience
Monitors and controls mobile training instructor performance in conjunction with the program quality assurance and mobile instructor training and programs
Reviews surveys to identify trends and patterns for mobile training courses for possible areas of improvement
Certified Technical Trainer Plus (CTT+) completed within 1 year of hire
Strong interpersonal skills for interacting with team members and learners, and facilitating effective working relationships with varied levels of employees

Cybersecurity In-residence Training Delivery Manager Resume Examples & Samples

Acts as primary contact for all in-residence delivery activities, leading program review sessions with program leadership
Supports the establishment of milestones and monitors adherence to master plans and schedules, identifies problems and obtains solutions, such as allocation of resources
Coordinates with the Registrar to develop an in-residence delivery calendar that meets customer requirements
Collaborates with the Schoolhouse and IT Support Team to ensure all students are properly enrolled and prepared for class on day 1
Provides cybersecurity technical expertise and instructional delivery best practices to support delivery of all existing in-resident courses
Leads the in-resident instructor training and development program to ensure all cybersecurity instructors are adequately prepared to provide a high quality training experience
Monitors and controls instructor performance in conjunction with the program quality assurance and in-resident instructor training and programs
Reviews surveys to identify trends and patterns for in-resident courses for possible areas of improvement
Collaborates and coordinates effectively with the Lead Cybersecurity Courseware Developer to prepare instructors for new and emerging content being developed for future delivery
Six or more years of experience in leadership and management
Information Assurance Technical Level II (IAT-2) completed within 90 days of hire

Training Delivery Resume Examples & Samples

At least 3 years of line of business or relevant experience required
Strong skills in assessing skills of class participants
Organization skills and ability to multi-task
Ability to be flexible in reacting and adapting quickly to changes
Demonstrates professional demeanor
Flexible with training dates
Bachelor’s degree required or equivalent experience in a function related discipline

Training Delivery Specialist Resume Examples & Samples

Drive scheduling, planning and deliver learning sessions with its full content
Secure the attendance of trainers, partners, suppliers, local relays and/or the Academies
Act as owner for the learning delivery process in the delivery activities
Operate and coordinate based on the deployment plan and receiver requirements (e.g. set training date, book locations, trainers, participant list)
Interface towards participants, trainers, suppliers and VGU country managers for all matters related to the learning delivery, logistics, and invoicing
Develop the way of working and the job-role to ensure an efficient training delivery including establishment of global and local practical working routines and methods
Participate actively in building up the Delivery Specialist role and the delivery process within VGU
Develop the annual delivery plan / schedule per learning offering
Support VGU Identity
Champion the culture aimed at giving a strong image of the function and being in line with AB Volvo values and principles
Relevant education and experience from similar positions and/or a Higher Educational degree / examination and/or an University degree or the equivalent
Experience from delivery of different product offerings, preferable learning offerings
Ability to work cross-functionally in a global organization
Interested in developing VGU as an organization
Excellent ability to organize and manage overall planning as well as details
Excellent communication, interpersonal and networking skills
Ability to analyze a situation and propose solutions
Ability to interact with people at all levels in a global organization
Ability to work effectively with the Volvo Group strategy, its businesses, its organization and values
As English is the corporate language, proficiency in the English language is required
Excellent computer knowledge and proficient with MS office tools (excel, word, etc.)

Regional Training Delivery Manager Resume Examples & Samples

Provide direction and thought leadership to a regional Training team
Manage day-to-day operations of the training team in a highly dynamic and fast paced environment
Partner with HRBPs and Operations leadership, such as the Market Operations, Outsourcing, Policy, Quality and Escalations teams, to identify and evolve specific learning objectives and goals that align with Community Operations' broader mission of helping our 1.9 billion users on Facebook and Instagram
Develop and scale our training functions as well as knowledge transfer across our global teams
Build a global program to develop, pilot, launch, and iterate on training assets including course materials, presentations, integrated curriculum etc
Identify and develop training to address key gaps in Community Operations review procedure and rep decision accuracy
Conduct bench marking and identify approaches to scale training and rep performance management
Actively engage as a member of the global leadership team for cross-cutting strategic, operational and people initiatives
BA or BS Degree
8+ years of training experience in Operations
Experience working directly with Operations and/or Customer Support teams and demonstrated understanding of the learning challenges faced in these environments
Experience with learning management systems and software
Experience delivering a variety of instructional media including instructor-led, online, and virtual instructor-led training
Proven track record of managing and growing teams, while keeping pace with changing policies and standards
Ability to mentor, coach and develop both managers and individual contributors
Ability to communicate with, influence and present to a variety of audiences, including global cross-functional leaders
Role requires up to 40% of travel

Training Delivery Manager Resume Examples & Samples

Bachelor degree or similar work equivalent
Minimum of 5 years' experience in the travel industry, learning and development field or call center
Intermediate understanding of the instructional design process (ADDIE). Can outline a storyboard and can apply learning techniques to reach stated learning and business outcomes
Competency in Word, Excel, Outlook and PowerPoint
Ability to travel as needed and have or able to obtain a personal or corporate credit card for T&E., travel up to 75%
Fluent on at least one GDS (Sabre, Turbo Sabre or Apollo)
Previous experience working in the travel industry, preferably with a Travel Management Company
Thorough understanding of BCD Travel front-, mid-and back-office processes and a basic understanding of online booking tools
Knowledge of call center management
Experience with social learning platforms
Bi-lingual is a plus
Strong working knowledge of a multi-function, global learning organization

Training Delivery Implementation Manager Resume Examples & Samples

Collaborate with other internal departments (Staffing, HRBP, Operations, IT and Learning) to forecast needs, develop and deliver training plans/resources, receive training delivery feedback, and solve problems including attrition and retention issues
Responsible for the quality of training delivery, classroom administration, instructor training, effectiveness, and certification, tracking and measurement of new hire and supplemental training, and the performance of graduated employees
Plan and execute all budget-related actions including, but not limited to: annual operating budget projections, invoicing and expenditures based on business demands. Anticipate and seek out opportunities with continuous attention to cost avoidance
Provide logistical support and leadership for course development, delivery, evaluation, process measurements, and cost management of the training department
Maintain close contact with Area and Region teams
1+ year classroom training experience in a corporate environment

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