Supervisor, Training Resume Samples

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M Wunsch

Michele

Wunsch

801 Napoleon Pines

Boston

+1 (555) 147 5341

801 Napoleon Pines

Boston

Phone

p +1 (555) 147 5341

Experience Experience

San Francisco, CA

Supervisor, Training

San Francisco, CA

Bechtelar-Grady

San Francisco, CA

Supervisor, Training

Work closely with Manager, Training and Development, to provide standardized, current training curriculum to new hires and incumbents
Evaluate instructor performance and the effectiveness of training programs, provide recommendations for improvement
Act as Assistant Manager/ Manager in the incumbent's absence
Perform supervisory/managerial responsibilities
Lead and manage a team of technical trainers and training personnel in developing and delivering key process and business systems training throughout production
Responsible for all training class preparation, facilitation and completion, including materials and classroom set-up/preparation, requesting log-ins and database access, and administrative functions pre-, during- and post-class
To provide new hire and incumbent development through utilizing adult learning methodologies and practices, facilitation of lectures, webinars, hands-on and web-based training, as well as through supervised on-the-job training

Phoenix, AZ

Supervisor, Camg Training

Phoenix, AZ

Sipes-Altenwerth

Phoenix, AZ

Supervisor, Camg Training

Work with Training leadership to develop, administer and evaluate training and development related performance metrics
Manage staff to meet departmental goals via effective resource management
Handle employee grievances, complaints disciple and performance management
Provide lead oversight of department core training programs Problem solve unique situations as they come up
Assist in interview, selection and training of new employees
Create an inclusive positive team that embraces change
Balance the goals of the training program with costs

present

Philadelphia, PA

Training & Scheduling Supervisor

Philadelphia, PA

Carter-Pfeffer

present

Philadelphia, PA

Training & Scheduling Supervisor

present

Complete special projects and duties, as assigned, including continuous streamlining and improvement of Operations scheduling processes and procedures
Oversee standard work audits and revisions
Maintain constant drive for results and continuous improvement
Provide timekeeping support to production scheduler and supervisors
Lead continuous improvement efforts to automate production scheduling function
Provide functional expertise and support to the Operations department
Develop and facilitate annual refresher training

Education Education

Bachelor’s Degree in Proficiency

Arizona State University

Bachelor’s Degree in Proficiency

Skills Skills

Highly motivated with a great attitude for change management
Excellent concentration and attention to detail with outstanding work efficiency and accuracy
Strong analytical, computer, and written skills, including Microsoft applications (Excel and Powerpoint)
Ability to train production management and technicians to apply continuous improvement
Ability to influence executive, leadership, engineering, and production teams
Select trainers and develop a working relationship. Work with the trainers and evaluate the progress of trainees. Provide trainees with effective feedback and take immediate action to address poor performance
Ability to adapt to a fast paced work environment
Ability to effectively communicate (verbal and written) with engineering and production teams
SpaceX experience bringing teams and processes from development to production
Keep up to date on industry trends, research best practices, create job aids for new/changing circumstances

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15 Supervisor, Training resume templates

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Supervisor Training & Business Documentation Resume Examples & Samples

Oversee day-to-day business of the department and support other departments in the Transfer Agency to ensure corporate service goals are met. In keeping with the Transfer Agency financial goals, ensure proper staffing, efficient workflow, and timely and accurate processing of work. Review and analyze productivity and quality reports
Responsible for employee performance management. Includes: employee development, coaching and counseling, mentoring, documentation, performance feedback and reviews, disciplinary issues, training and interviewing and hiring new employees
Ensure all customer interactions are handled professionally. Respond to customer requests and ensure a timely, satisfactory resolution
Ensure timely policy/procedure changes are communicated. Ensure compliance standards are followed. Manage cross-department consistency. Ensure proper training procedures are implemented
Actively participate in department relevant
Serve as technical resource for staff and internal customers & Stakeholders
Act as an escalation point for the staff according to the procedure
Diploma or equivalent. Financial industry and customer service experience
3 - 5 years related experience to include remote and people management
Performs or is required to understand fundamental practices and procedures within area
Learns the essential activities and tasks associated with his or her own work role
Generally relies on others for instruction, guidance, and direction
Has a basic level of experience (typically up to two years)
Provides a high level of both oral and written communication
Relationship Building, management and networking
Managing Others
Performance Management
Resource Allocation and Monitoring
Team Leadership
Communication, collaboration and Influence
Technical
Organisational and Business Awareness/Insight
Risk Management

Training & Recruitment Supervisor Resume Examples & Samples

Partnering with Human Resources to assist in achieving staffing objectives by recruiting and evaluating job candidates and representing company in career days and recruiting efforts
Facilitation of training and on-boarding of new CSRs with responsibilities that include monitoring and coaching of CSRs to ensure customers are handled in a professional and “Heroic” manner to achieve quality goals
Provide training, coaching and feedback to CSRs who need reinforcement in particular skill-set areas to achieve performance goals as they relate to sales and service initiatives (Ex: EZ Pay sales programs, Stop Saver and Retention Programs, NIE & Vacation Pak solicitation)
Amending and revising training programs as necessary, in order to adapt to changes occurring in the work environment
Maintain a thorough understanding of the products and services supported by the CSC
Lead by example by answering calls as scheduled and demonstrating constant professionalism with internal and external customers, and follow-up with subscribers to ensure resolution of concern or request in a timely, professional manner
Ability to react to change productively and handle other essential tasks as assigned

Collections Training & Quality Supervisor Resume Examples & Samples

Leads a team of Process Analysts and Training and Quality Consultants in supporting the department’s vision on quality by monitoring performance, providing ongoing coaching and feedback, creating developmental opportunities and delivering timely performance appraisals
Creates training materials and facilitates continuous learning workshops with delivery of post training assessments
Conducts new hire training and identifies additional learning opportunities through observation and analysis of monthly scorecards
Provides training plan recommendations and road map to leadership team
Maintains a departmental record of quality guidelines and standards to help ensure consistency amongst Analysts between both sites
Leads quality calibration efforts to ensure consistency in processes and procedures across departments and sites
Conducts monthly departmental quality analysis and communicates findings to leadership team
Assists in developing, maintaining and facilitating new hire training and continuous learning courses in conjunction with the leadership team
Evaluates and recommends enhancements, when necessary, to existing training curriculum to maximize departmental performance
Conducts performance audits and provides feedback to leadership to ensure adherence to company guidelines and practices, resulting in risk avoidance/reduction
Monitors and reports on the effectiveness of training at multiple levels including, but not limited to, trainee satisfaction, improvement in job performance and calibration control processes to ensure performance consistency and assist in the achievement of departmental objectives
Collaborates cross- site and works to ensure consistency of quality processes and information
Identifies, recommends, and when appropriate, leads process improvement initiatives that result in improved performance, efficiency gains and expense reduction
Researches and maintains awareness of current industry training methods and trends to ensure knowledge transfer and cultivate a successful learning environment
Completes other duties and special projects as assigned
1-3 Years of Supervisory experience
3-5 years of relative consumer finance experience with strong knowledge of collections and/or recovery operations
2+ years of experience in a call center or collections environment

Supervisor, Camg Training Resume Examples & Samples

Provide day-to-day full supervision of the team including, but not limited to, conducting performance evaluations, work plans, staff development, coaching and mentoring
Provide lead oversight of department core training programs Problem solve unique situations as they come up
Partner with the Quality Control team to align training with results of QC audits and analysis
Work with Training leadership to develop, administer and evaluate training and development related performance metrics
Assist in interview, selection and training of new employees
Manage staff to meet departmental goals via effective resource management
Conduct team meetings and one on ones with direct reports
Work with the team to develop and deliver impactful live training presentations and online learning modules to accommodate a diverse workforce and variety of learning preferences
Audit training classes for process adherence, compliance and effectiveness
Drive a culture of world class service and efficiency through the entire training program
Challenge current practices when they no longer benefit the business
Balance the goals of the training program with costs
Handle employee grievances, complaints disciple and performance management
Support Training leaders with special projects
3+ years’ experience in the training field or related area
Knowledge of and experience with learning management systems and e-learning authoring tools
Relies on data, experience and judgment to plan and accomplish goals
Proven time management and organizational skills
Process oriented with ability to multi task and meet deadlines
Analytical skills with attention to detail including excellent proof reading skills
Must be able to follow direction and able to work with minimal supervision
Able to work and remain calm and focused in a fast paced, ever changing environment, such as a start-up or transitional operation
Ability to be discreet and to keep private or proprietary information confidential
High proficiency in MS Office Suite and related presentation products is required
Respond quickly, yet purposely to urgent matters
Create an inclusive positive team that embraces change
Ability to positively and effectively interact with internal and external customers
Regular, reliable and predictable performance required
Ability to work well with others in a collaborative team environment
Must be able to successfully pass a pre-employment criminal screen. Additional pre-employment driving and drug screens may be required based on job responsibilities

Supervisor Training Resume Examples & Samples

Create, develop and deliver training programs for system applications (and upgrades) used in the Member Services Department (FACETS, IDX, Pharmacy system and Macess)
Responsible for training new member services staff on department procedures and policies
Maintain successful training standards as measured by trainee performance in the business unit
Maintain record of training activities, participants, dates and results
3 or more years of experience in instructional design, training, or adult learning theory and application
2+ years of experience acting as a team lead / or in a leadership role/project management
2+ years of Customer Service experience in a managed care environment
Good knowledge of Federal and state regulations regarding health coverage
Must have a good understanding of company products (HMP/PPO/POS/Medicare/Medicaid)
Able and willing to work a flexible schedule that includes Saturdays
Knowledge of FACETS, IDX, Macess, ISET/PSI
ICD-9/10 coding, CPT terminology and medical terminology

Supervisor of Quality & Training Resume Examples & Samples

Supervises all QA and training-related concerns of the Organization
Responsible for assisting Quality Assurance & Training Sr. Managers with integrating standardized quality measurement and training practices into all affected departments
Supervises a team of Voice and Non-Voice Quality Analysts for all target LOBs of the company
Assists with Train-the Trainer scheduling and training to enhance trainer facilitation and documentation skills
Provides performance evaluations/appraisals to the Quality Analysts as required
Oberserves, evaluates, and documents training faciliation by SMEs and/or Team Leads and provides feedback to meet training and process standards
Evaluates and determines process and skills training needs of any department needing intervention
Facilitates QA Calibration Meetings
Generates and submits daily, weekly, and monthly QA and Training reports
Provides post-mortem analysis as requested or needed to the AHM Leadership Team
Maintains an effective working relationship with Operations and Process Management to facilitate quality improvement and training support
Facilitates scorecard enhancement or creation in support of new LOBs and/or guidelines from API Department Heads
Ensures development of standarized training agendas, activities and assessments
Documents/ updates quality/ account and training processes
Orients Quality Analysts and LOB teams on QA scorecards, behavioral standards, and their revisions
Provides necessary support in Operations to mitigate QA disputes and training related concerns and increase over-all quality performance
Assist with quality monitoring and training facilitation as required
Preferrably Six Sigma certified or trained
2+ years of experience directly supervising staff
Internal - at least 1 year as QA analyst
External - 3 or more years of relevant experience
Six Sigma
Advanced knowledge of PC applications including MS Office (Word, Excel, PowerPoint, & Visio)
Candidate must have above average English proficiency and comprehension
Candidate must have excellent Excel and PowerPoint skills – able to generate
Ability to influence and collaborate with all levels of management and staff
Ability to effectively manage a project from conception to required outcomes

Supervisor, GxP Document Control & Training Resume Examples & Samples

Maintain, process, and shepherd all documents, production, training, equipment, and facility records for all GxP operations through their respective lifecycles on a daily basis as assigned and according to work instructions and SOPs
Create/issue/maintain controlled forms, logs, lot numbers, work instructions, log books, document numbers, labels, etc. (including but not limited to SOPs, protocols, methods, reports, batch records, specifications, drawings, validation plans, and maintenance logs)
Support the GxP training program, including onboarding, issuing curricula, maintaining the training database, providing reports on training compliance as necessary, securing training documentation, managing on-the-job training requirements and qualified trainers
Retrieve and respond to requests for information or training securely and in a timely manner; negotiate revisions/timeline changes with originators in a professional manner, maintaining a customer service disposition at all times
Maintain QADC supplies and QADC equipment (reporting issues to IT, Facilities, etc)
Support all QMS activities (CAPA, DRs, OOS, etc) in hardcopy and electronically, including document control, training management, processes, and troubleshooting/user support
Assist with the maintenance of secure on- and offsite record storage processes and procedures, including efficient and accurate retrievability and inventory controls
Other duties as assigned to support the Quality Assurance function, the facility, and the company
A minimum Bachelor’s degree in a scientific discipline is required
5+ years in the drug/device pharmaceutical industry in QA GMP functions preferably for combination aseptic products in clinical studies (Phase I to III) commercial. Good knowledge of US and EU regulations
At least 6 years of hands-on Document Control and Training combined experience (a combination of manual and electronic systems is preferred) Strong working knowledge of cGMP regulations (for e.g., 21CFR4, 21CFR211, 21CFR820, ISO13485), and ICH guidance’s
Demonstrated Quality Assurance or Quality Control experience in the pharmaceutical / biotech industry
Ability to multitask, juggle priorities, and perform independently in a fast-paced work environment
Strong communication skills allowing for close, clear, and continuous communication (in person and via email) with interfacing departments
Strong attention to detail and expert editorial skills
Strong proficiency in MS Office suite (especially Word and Excel) and Adobe Acrobat Pro (skills test will be administered)
Prior experience with electronic document management systems (EDMS), learning management systems (LMS), and/or electronic quality management systems (EQMS), preferred
Collaborative spirit and ability to be flexible, and to work in an entrepreneurial, multi-hat environment, a must

Supervisor, Training Resume Examples & Samples

To provide new hire and incumbent development through utilizing adult learning methodologies and practices, facilitation of lectures, webinars, hands-on and web-based training, as well as through supervised on-the-job training
Responsible for the management and supervision of new hires and incumbents throughout the training period. May also supervise, lead and develop Training Assistants
Work closely with Manager, Training and Development, to provide standardized, current training curriculum to new hires and incumbents
Prepare and conduct all Data and NDC training regarding systems (i.e., Admin, CARMS, Informix, MASterMind, Bold, Sedona, etc.) soft skills (i.e., customer service skills), and center-wide policies and procedures
Utilize a professional and engaging approach in the presentation of training programs, ensuring interactive methods are employed
Coordinate with departments to arrange identified resources in support of training curriculum
Handle employee relations issues in accordance with Human Resources guidance and direction
Ability to work flexible schedule in support of operational needs

Weapons Load Training Cell Supervisor Resume Examples & Samples

Must be educated to HNC level or recognised equivalent or have relevant experience supported by formal, recorded workplace applied related training
Must have completed a recognised aircraft engineering apprenticeship or similar qualification in military aircraft weapons engineering
Must have completed Aircraft Type Specific training on Third or Fourth Generation military fast jet aircraft Weapon Load activities
Must have extensive proven post qualification experience of military fast jet maintenance support, at a certifying position within an operational military flying environment
Must have extensive proven experience in Weapon Load Training on a Fourth Generation military fast jet aircraft (may be concurrent with the above)
Broad aerospace and defence company/industry knowledge
An understanding of RAF and /or RSAF engineering operating procedures

Supervisor Maintenance Training Resume Examples & Samples

Supervises the day-to-day activities of the Instructional staff
Develops the schedule of initial and recurrent maintenance training classes
Reviews reliability data to ensure effectiveness of training
Determines instructor qualifications
Provide work directions, resolve challenges, and ensure established schedules and project deadlines are met in a timely matter
Work with department supervisors and instructional staff, key business customers and stakeholders to develop strategic training goals and initiatives
Drive change within the training organization by working with department supervisors and instructional staff to develop and execute innovative improvements to process and procedures which support the organization’s strategic goals. Must champion these changes and actively engage in change management
Authorizes instructors for the various courses (current and new)
Reviews personnel training records and monitors for compliance
Maintains timely communication with the department manager
Completes other tasks as required by the regional manager
At least 5 years Heavy Maintenance, Line Maintenance, or equivalent experience
FAA airframe and powerplant certificate desired
Demonstrated ability to lead and develop employees
Experience with American Airlines maintenance policies and procedures preferred
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Training & Documentation Supervisor Resume Examples & Samples

Manage in-house technical trainer recruitment, performance and development
You hold a Technical or Administration Degree in a related field
You possess at least five (5) years of relevant supervisory experience
You possess relevant experience in the administration of Collective agreement
You are proficient in technical writing and training design,
Your verbal communication, public speaking, management of small group skills are excellent

Training Cell Supervisor Resume Examples & Samples

Extensive prove experience working as a tradesmen conducting Line Maintenance on fast-jet aircraft on an operational military flying unit in a NATO air force
Requires an understanding of RSAF and RAF engineering operating procedures
A background in the aircraft maintenance training environment

Supervisor, Training Services Resume Examples & Samples

Handle interviewing/hiring, evaluating & reviewing performance, coaching & counseling, and disciplinary action
Oversee daily supervision of the staff to ensure that all department and company policies and procedures are followed
Lead the team to meet or exceed performance standards and quality expectations
Be responsible for workflow management
Conduct monthly/annual employee reviews
Ensure the successful delivery of compliance/audit results
Travel required up to 50%

Training Table Supervisor Resume Examples & Samples

Direct daily activities
Must be knowledgeable in operating an efficient cost effective program
Maintain a safe and hazard-free working environment
Must fill in for absent employees at location as necessary
Attend food service meetings with staff
May perform cashier duties as required

Supervisor, Training Resume Examples & Samples

Manage and plan training resources, programs and systems to develop, design, implement and deliver learning solutions to support business unit and company objectives
Identify, recommend, implement and adjust current and new training techniques, technologies, programs, etc. to enhance effectiveness and efficiency
Analyze training needs to develop new training programs, including computer based training, or modify and improve existing programs to support the organization's learning needs
Monitor and ensure completion of daily training administrative work such as tracking of participant data, course management, resource allocation, status reporting, and other administrative tasks as required in a timely and accurate manner
Contribute to the development of training strategies, tactics and learning solutions that support companywide and business unit objectives, while considering stakeholder needs and industry standards
Supervise needs assessments to support organization learning needs
Evaluate instructor performance and the effectiveness of training programs, provide recommendations for improvement
Conduct or arrange for ongoing technical training and personal development classes for direct reports
Plan, develop, and provide training and development programs for business units, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on- the job training, meetings, conferences, and workshops
Ensure effective management of projects from inception through implementation and in accordance with customers' expectations, timelines & budget constraints
Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management
Participate in cross-departmental project teams to enhance and develop training products/services and plan/implement change management solutions
Serve as point of contact for responding to, and resolving, escalated inquiries from staff and management
Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and internal processes to other business units
Act as Assistant Manager/ Manager in the incumbent's absence
Ensure training is in full compliance with all applicable statutory requirements and Navy Federal policies, procedures, rules, regulations and values
Train, supervise, and support staff with Technical Writing methodologies for continuous improvement in documentation; ensuring clear, concise and effective communication of material and content
Supervise Documentation Specialists in sourcing data, drafting, proofing and reviewing documents, and tracking assigned projects
Identify, coordinate and implement Organizational Communication and Messaging strategies to meet business needs
Stay abreast of emerging industry trends and recommend changes to enhance organizational strategies to include web design, content development, and other process improvement initiatives
Communicate and present to department leadership on strategic initiatives
Oversee and provide guidance on the planning and management of instructional design projects and initiatives within the business unit and/or across the organization
Provide support to aid in the development of instructional courses tailored to meet the desired learning outcomes and needs of Navy Federal and the learners
Implement strategies for educating and training employees to achieve higher levels of performance, utilizing a variety of techniques to define and sequence instructional content and strategies
Perform supervisory/managerial responsibilities
Ensure adequate/skilled staffing; select employees
Prepare, conduct and review performance appraisals
Ensure section/branch goals and objectives align with division/department strategy
Leadership Level
Experience in implementing strategic initiatives at the tactical level
Experience in managing multiple priorities independently and/or in a team environment to achieve goals
Advanced organizational, planning and time management skills
Advanced skill exercising initiative and using good judgment to make sound decisions
Advanced skill in assessing organizational training needs and researching topics for course development
Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
Advanced skill interacting tactfully and effectively in difficult situations
Advanced skill recruiting, retaining, coaching and motivating employees to achieve production results
Effective skill to successfully influence, lead and/or guide others towards goals
Advanced skill working with diverse internal and external contacts
Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
Effective skill resolving conflicting requests and meeting changing requirements
Experience in supervising and leading professional employees
Effective skill in results-oriented leadership in a challenging environment
Working knowledge of principles and processes for measuring and evaluating program and individual effectiveness and developing alternative corrective actions
Bachelor’s Degree in a related field, or the equivalent combination of education, training, and experience
Familiarity with banking/financial industry trends, products and services
Familiarity with Navy Federal products, services, programs, policies and procedures
Familiarity with Navy Federal's functions, philosophy, operations and organizational objectives
Experience in writing course content and/or developing on-line courses, graphic designs and other technology driven products
Effective knowledge of instructional theories, educational psychology, educational theory, tools and resources
Experience in training that includes training needs assessment, program development, and evaluation
Experience in evaluating the effectiveness of courses and learning products and delivery methods

Training & Scheduling Supervisor Resume Examples & Samples

Provides leadership and direction to plant production scheduler and training coordinators in accordance with the Lean Pinnacle Way
Coordination of employee position training
Develop and facilitate annual refresher training
Provide timekeeping support to production scheduler and supervisors
Lead continuous improvement efforts to automate production scheduling function
Responsible for training flex chart maintenance and compliance
Oversee standard work audits and revisions
Maintain all supporting training documentation
Provide functional expertise and support to the Operations department
Manage scheduling support to all Operations employees of the plant
Manage job bid process in accordance with collective bargaining agreement
Work closely with Produce Receiving departments to coordinate scheduling needs and resources
Adhere to established HR processes and procedures, as well as applicable collective bargaining agreement provisions
Able to work on multiple priorities simultaneously
Complete special projects and duties, as assigned, including continuous streamlining and improvement of Operations scheduling processes and procedures
Maintain compliance with local, state and federal laws
Demonstrated ability to accomplish objectives with a laser focus on the right results
Demonstrated bias toward a high sense of urgency and speed to completion without cutting corners
Leads department with an infectiously positive approach
Able to have a positive influence across levels and functions
Two (2+) plus years in a manufacturing environment preferred
Two (2+) plus years direct supervision experience
Proficiency in the use of MS Office software including Excel, Word, and PowerPoint
Strong Communication skills; verbal, written, and presentation
Ability to solve complex matters
Maintain constant drive for results and continuous improvement
Flexibility (between shifts)
Time management (ability to meet all deadlines)
This position directly supervises the plant’s Production Scheduler and multiple Training Coordinator positions

Supervisor Mine Training Resume Examples & Samples

Training and Assessing Certificate IV (TAE Preferred)
C class WA driver's licence
Strong leadership, communication and interpersonal skills
Sound computer skills
Minimum of 2 years leadership experience
Mine training experience desirable

Supervisor, Training & Escalation Resume Examples & Samples

Train new processors and openers
Risk review files of new processors and openers prior to submission to underwriting
Train existing processing teams to increase level of knowledge in areas such as income analysis, credit review, product-specific guidelines, re-disclosure processes, etc
Review complicated loan scenarios with processors at time of submission to operations
Review conditions/issues with underwriting manager to determine course of action to resolve
Manage files associated with customer complaints through closing
Assist sales team with complicated income analysis or credit review for extenuating circumstances
Manage two or more floating processors and coordinate their coverage of pipelines during vacations, sick leave or termination of a team member
Review and audit new hire proficiency and perform periodic readiness audits for current processor/opener staff
Demonstrate behaviors which are aligned with the organization’s desired culture and values
5 years Mortgage experience
Must be highly proficient in Encompass, Excel and Word
Must be a team player with strong attention to detail and able to work independently
Excellent critical thinking, problem solving, mathematical and sound judgment skills

Kbosss Logistics Material Training Site Supervisor Resume Examples & Samples

Directs a Material Training Site team in receiving, storing, inventorying, and issuing Government Materials/Property and compile stock records using the Maximo computer system and/or other systems as required on the Ranges and Training Material Yard, Udairi Range Complex (URC) Sword
Operates Material Handling Equipment when required to move product as required
Analyzes and select the correct process for material transactions
Must be able to maintain and monitor Material Army-Wide Tracking System (TS-MATS) for the replicated training material and TADSS Equipment and Support Equipment Database performance/ Maintenance requirements, and takes necessary corrective action ensuring that actions and functions support the integrity of the information processes
Applicants must be able to pass CENTCOM medical, dental, and hearing requirements. Annual recertification of CENTCOM medical, dental, and hearing standards is required

Supervisor Training Specialist Resume Examples & Samples

468078700
15% TDY Business Travel
Knowledge of Branch Operations Training Programs
Skill in Training Development and Analysis
Ability to Perform Supervisory Functions
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete

Supervisor, Training Resume Examples & Samples

Ride with trainees and provide coaching feedback with respect to rules and procedures. Act as a coach and mentor both on and off trains
Select trainers and develop a working relationship. Work with the trainers and evaluate the progress of trainees. Provide trainees with effective feedback and take immediate action to address poor performance
Supervisory duties as required, including site inspections, safety blitzes, employee engagement initiatives, and other training department initiatives
Keep up to date on industry trends, research best practices, create job aids for new/changing circumstances
Facilitate classroom training in various technical and non-technical courses if required
You hold minimum a High School Degree with combined rail experience
You possess a minimun of ten (10) years of experience in in rail operations. Your experience in supervising conductors or CTO's is preferred
You are proficient in Canadian Rail Operating Rules (CROR)
Your Locomotive Engineer qualifications and knowledge of the Electrical Field will be considered as an asset
Your English communication skills are excellent

Supervisor, Training Resume Examples & Samples

Hire, inspire, motivate, coach and counsel fellow training staff
Design and lead training activities and resources including scheduling and prioritization of training and associated curriculum
Identify information gaps through needs analysis methodology and develop appropriate training programs, including the selection or design of appropriate training aids
Conduct reviews of training quality trends and implement corrective action as needed
Implement training department policies and procedures
Special project work as assigned

Weapons Load Training Cell Supervisor Resume Examples & Samples

Conduct practical and academic training programs for loading personnel, ensuring a high degree of proficiency in loading munitions on assigned aircraft. This includes training, certifying, re-certifying, de-certifying and qualifying load crews and sub-crew members
Document load crew evaluations
Develop Task Assigned Lists (TAL) for each similar munitions loading operation including Integrated Combat Turnaround (ICT)
Monthly evaluate a flight line loading operation
Monthly evaluate the Armament portion of the End-of-runway (EOR) process
Implement necessary tool control procedures and standardise the load crew too boxes for crews that perform the same function
Make sure the load training area is maintained in an outstanding manner
Maintain training munitions
Critique each load crew at the completion of the loading or unloading evaluation
Maintain load crew records
Maintain the load crew status charts
Monitor Lead crews in the performance of their duties to enhance standardisation
Provide Explosive Safety training to all personnel who require it
Ensure that all Weapon Load Training and certifications are carried out iaw RSAF policy
Ensure FOD control measures are implemented
Coaching, training, mentoring and knowledge transfer to BAES and RSAF personnel under your direction and control
Undertaking the responsibilities of the Weapon Load Standards Senior Supervisor in his absence
Ensure that all personnel engaged in activities in areas under your control follow the correct engineering practices, observe safety precautions and that as far as is reasonably practicable ensure that no one is exposed to any unnecessary or uncontrolled risk
Completing any other reasonable duties or requests that are made by your line management
Extensive post qualification experience of military fast jet maintenance support, at a certifying position within an operational military flying environment
Extensive experience in Weapon Load Training on a Fourth Generation military fast jet aircraft (may be concurrent with the above)

Supervisor Training Teas Resume Examples & Samples

Accountable for ensuring that all division, corporate and contractual standards goals are met
Directs, oversees and maintains a departmental staff, resources and operations including all aspects of employee records management
Accountable for the preparation and adherence to the department’s operating budget
Hire, develop, motivate and coach a diverse and qualified staff of individuals including exempt and non-exempt employees
Responsible for continuous education of potential problem areas and new and upcoming changes
Proactively build and maintain effective working relationships with internal and external business partners working closely with those partners as necessary to achieve desired results
Organizes the workload in the department to maximize productivity, improve efficiency and enhance workflow
Attend meetings as required by management
Required to be aware of and meet internal and external guidelines as well as applicable federal and state mandated statutes as applicable
Identify, research and resolve high profile issues
ISD and curriculum design, as well as extensive training delivery via classroom, blended, or electronic mediums in a range of learning topics; training trainers
Position may be responsible for clinical and non-clinical, exempt and non-exempt level staff
Listen, communicate and build relationships throughout the organization and with business partners and vendors
Understand complex business and organizational systems
Build trust and partner across the organization to develop strategy, diagnose and improve performance to meet metrics, provide creative problem solving and design solutions
Responsible for overseeing and triaging training and education requests with the right solution in tangent with education supervisor
Minimum of 3 years of training and development experience in a corporate environment required
Minimum 2 years of relevant health care or health insurance experience required
1 year of experience as a BCBST Supervisor preferred
Working knowledge of applicable systems preferred
Ability to prepare and present effective presentation to both internal and external customers
Experience in developing learning strategies, evaluating and implementing learning solutions and conducting training needs analysis
Comprehensive knowledge of learning needs assessments and analysis, training design, learning strategies and learning management technology
Experience applying ADDIE design principles preferred
Advanced classroom facilitation skills
Designation in one or more leadership / personality assessment tool such as Predictive Index, Myers-Briggs, 360, Talent View, etc. preferred
Experience using development software tools such as DreamWeaver, Captivate, Articulate, etc. preferred
Extensive enterprise contacts and effective relationships preferred to coordinate LMS and I/T projects
Experience in one or more of the following areas with an understanding of work flows strongly preferred: Operations – claims and customer service, Utilization Management and/or Population Health Management

Collections Training & Quality Supervisor Resume Examples & Samples

Strong leadership skills with a proven ability to motivate others while achieving desired business results
Understanding of the Collections environment including functional areas of Delinquency Management, Asset Resolution and Recovery
Familiarity with state and federal laws and regulations relating to collections and calling practices
Project management background; experience working on major project teams
Strong understanding of the regulatory environment related to automotive finance

Supervisor Training Resume Examples & Samples

Enable the Training Team in developing skills to deliver competency based learning and development solutions
Provide coaching and mentoring to the team as and when required
Conduct formal Performance Reviews
Provide monthly and ad-hoc reports to in-market leadership
Monitor staff productivity levels on a regular basis to ensure that course delivery goals are being achieved and Training Team resources are being used efficiently and effectively
Work with all other departments within Sabre to ensure that all clients receive the appropriate levels of service, including issues and escalations as required
With the input of all Training Team members, produce, training procedural documentation
Ensure all relevant training schedules and staff rosters are up to date
Knowledge of Sabre GDS host and other products
TMS Experience
IATA Fares and Ticketing
Experience in a variety of Learner Management Systems, Training Administration and customer database management
Strong communication skills (oral and written)
Ability to communicate with all levels of management, staff and students
Deep interest in the travel industry
Demonstrate initiative to contribute to new and innovative methods of successful knowledge transfer
Well organised, self-motivated, flexible and excellent attention to detail
Demonstrated ability to work successfully in an outcome orientated environment
Flexibility in adapting to the changing needs of the company and the industry
Ability to travel domestically and internationally as required by the business
Personal excellence (on-time, proactive, goal oriented, motivated, flexible, hygienic)
Reasonable work moral and motivation. Have interest and desire to do the job well as holding a positive attitude towards it

Supervisor Customer Service Training Resume Examples & Samples

Provides leadership for the ongoing delivery of all Initial, Recurrent, and Continuous Education Training
Three (3) years’ experience facilitating formal training
Prior experience managing a team in a fast paced environment
Possess and maintains an active Airport Operations qualification in ATMS
Proficient in Microsoft Office suite, including SharePoint
Ability to handle multiple tasks with accuracy and diplomacy
Two (2) Project Management experience
Three (3) years of performance management experience
Knowledge of Airline Regulatory requirements with understanding of APM, AOM, GOM as well as
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to

Training & Competence Supervisor Resume Examples & Samples

Identifying gaps in customer interaction, skills and knowledge of both individuals and team members, and undertaking effective development and coaching of advisers within the span of control
Developing consistent development and quality standards and a superior customer service culture across the business, by providing training and developing support
Leading, analysing and assessing performance against key standards set to identify areas which could be improved, and influencing commitment to change, using this knowledge to analyse training needs, and provide solutions ensuring that individual, team, area and business objectives are met
Sourcing technical support and process knowledge from SME’s across the business when dealing with specialist/complex areas and/or areas requiring particular process expertise

Supervisor, Manufacturing & Repair Training Resume Examples & Samples

Manage / Supervise the TPE team members assigned to support service depot and manufacturing related positions
Drive all Management / Supervision responsibilities for new hires, employee reviews, and employee development
Ensure the proper maintenance of all training materials, task lists and training plans related to or associated with scheduled offerings for the service depot and manufacturing business units
Provide technical and overview training classes for cross-functional employees of ISI to help promote technical knowledge of our product line
Ensure training courses on new and existing products are developed with standards set forth by the TPE Leadership team
Evaluate technical knowledge of manufacturing and depot personnel and provide feedback to the training team and to appropriate manager
Provide leadership and flexibility while managing the master training calendar, training checklist, and all execution of training activities
Ensure lab equipment, EFT and product requirements are identified, and are ordered with the intention of procurement prior to initial Dry-Run for all new scheduled offerings
For assigned Product Programs, following APL, provide documented feedback relative to practical, real life experience with early life failures, product reliability, “ease of use”, and/or serviceability of a new product (DFx)
For the process of developing new or updating existing training materials to facilitate knowledge transfer and improved competence of both manufacturing and depot personnel
Delivery of training classes in all locations where manufacturing and depot related personnel are assigned
Drive the development and support of related Guest Instructors
Drive improvements and expansion of our portfolio of training methodologies and materials to include
Four-year degree in electronics or Biomedical Engineering preferred
Minimum 5 years’ experience working in a manufacturing or depot level organization with preferred experience in the medical capital equipment industry
Minimum of 5 years of technical training delivery and development
Strong Project Management skills
Proven leadership skills
Strong understanding and demonstrated knowledge of leading small and medium sized teams (5-50 people) in a globally separated business model
Familiarity of manufacturing best practices, terminology and knowledge a plus
Ability to multi-task and adapt to change without losing focus of priorities
Strong initiative in decision-making and assumptions of responsibilities
Strong knowledge of computers and standard software applications
Ability to communicate technical information at multiple levels to aid in knowledge transfer and enhancement of job skills for students

Supervisor, Training Resume Examples & Samples

Lead and manage a team of technical trainers and training personnel in developing and delivering key process and business systems training throughout production
Manage construction expansion projects
Develop and lead project teams towards innovative software solutions to manage, calendarize and track training throughout SpaceX
Implement and manage training software solutions within production
Steer and coach the business for autonomy within entire training landscape
Develop, initiate, coordinate and enforce system policies and procedures
Coordinate with engineering to ensure course content meets specifications
Manage the development of all training materials within production
Independently analyze, review and research manufacturing processes and machine operation to develop concise course materials and presentations (e.g. powerpoint, handouts, and tests)
Run and facilitate process improvement workshops, training and information briefs
Utilize production optimization tools (swim lane charts, work balance boards, string diagrams, storyboards, etc.) in order to remove waste from the processes and delivery desired output quality and rate
Manage strategy for mentorship program
Validate effectiveness of training courses
Responsible for record keeping of conducted classes
Train staff to identify opportunities for improvement of manufacturing efficiencies, quality stability & reduction in costs, through the systematic removal of waste from the process
Deliver the 5S process training, application, measurement, and sustainability
Deputize as department lead in the absence of the manager
Will support any operational needs or requirements as applicable
Bachelor’s degree in business or engineering field, or relevant technical or leadership experience
SpaceX experience bringing teams and processes from development to production
Ability to influence executive, leadership, engineering, and production teams
Ability to effectively communicate (verbal and written) with engineering and production teams
Ability to adapt to a fast paced work environment
Must be a self-starter, team oriented with an ability to handle multiple time-sensitive projects bringing them to successful completion
Strong analytical, computer, and written skills, including Microsoft applications (Excel and Powerpoint)
Ability to train production management and technicians to apply continuous improvement
Highly motivated with a great attitude for change management

Training & Quality Supervisor Resume Examples & Samples

Customer Service QA monitoring and improvement recommendations
Design, develop and deliver training programs specific to business needs (new and ongoing)
Delivery of training to adult audiences through a variety of methods
Re-evaluate the training program each year to add process improvements that support the most effective and blended training methods
Regular communications among leadership team on initiatives
Training development and delivery planning
Additional projects as appropriate
A minimum of three (3) years of supervisory and/or managerial experience in a contact center environment required
Working knowledge of training methodologies, training assessment and evaluation preferred
Working knowledge of the principles of QA monitoring, the implications of monitoring on the organization, and the monitoring technology utilization preferred
Experience in analysis of performance based on monitoring observations preferred
Experience in the application of employee feedback and coaching in conjunction with line leadership
Fully conversant with training design, development and delivery processes and technology
Conversant with QA monitoring systems and technologies, and how to utilize them in support of continuous improvement efforts
Understand how to get the maximum value from investment in monitoring technology
Fully conversant with an integrated Customer Information System
Knowledge and understanding the balance among various elements of contact center leadership such as employees’ needs balanced with business requirements
Knowledge of Customer Satisfaction, Customer Effort, and Customer Service Delivery principles
Knowledge of Customer Satisfaction measurement methods and systems, and the providers of same such as JD Power, etc
Proficiency in computer applications: Word, Excel, Access, PowerPoint, Mini-Tab, and specialized software/programs as required
Training design, development and delivery skills or experience
Excellent verbal, written, editing and interpersonal skills
Strong problem solving skills and attention to details
Able to balance effective process compliance with business and customer sensitivity, and relate that to other personnel
Work in an internal team and a virtual team environment that shares common goals and daily expectations
Work independently with minimal supervision
Creative in seeking alternate solutions

Training & Documentation Supervisor Resume Examples & Samples

You hold a High School diploma combined with relevant training experience
You cumulate minimum three (3) years of experience in a similar position
Your experience in the rail industry will be considered as an asset
You have string knowledge on Health and Safety and Administration of Collective Agreement
You are proficient in technical writing and training design
Your verbal public speaking and group management skills are strong
Your English communication skills are excellent both written and spoken

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