Analyst, Training Resume Samples
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Analyst, Training Resume Samples
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C Hessel
Cooper
Hessel
37798 Farrell Causeway
Phoenix
AZ
+1 (555) 350 6859
37798 Farrell Causeway
Phoenix
AZ
Phone
p
+1 (555) 350 6859
Experience
Experience
Philadelphia, PA
Training & Quality Analyst
Philadelphia, PA
Jenkins LLC
Philadelphia, PA
Training & Quality Analyst
- Manager is looking for someone whom is proficient with creating and maintaining documentation
- Assist in maintaining training documentation with updates per release
- Liaise with IT team to ensure load testing, performance testing, and automation of test scenarios
- Assist in scheduling, communications, facilitation of UAT (user acceptance test) events
- Assist in maintaining reference information to be posted on CVCOL (checklists, videos, etc.)
- Basic knowledge of business and management principles involved in strategic planning, resource allocation, and production methods
- Basic knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods
New York, NY
CRH Training Device Analyst
New York, NY
Pfannerstill-Keeling
New York, NY
CRH Training Device Analyst
- Provide technical interface to supplier, customer, and air vehicle engineers
- Hardware and software configuration/concurrency management
- Evaluate and perform acceptance test procedures
- Contributes to their team or department by applying their knowledge of one or more functional areas
- Author and review technical documents
- Assembling aircraft data from interdisciplinary engineering teams
- Responsible for several components of a project or a complex component of a larger project
present
Los Angeles, CA
M HIS Enterprise Implementations & Training Financial Analyst
Los Angeles, CA
Turcotte Group
present
Los Angeles, CA
M HIS Enterprise Implementations & Training Financial Analyst
present
- Provide creative alternatives and recommendations to reduce costs and improve financial performance
- Management of vendor SOW, preparation, and review. Manages vendor invoices and works with vendors on invoice issues
- Management of vendor SOW, preparation and review. Manage vendor invoices and work with vendors on invoice issues
- Drive process improvement and policy development initiatives that impact the function
- Conduct business studies on past, future and comparative performance and develop forecast models
- Review deferred revenue schedules, work with Finance on deferred revenue review and provide department expertise for revenue questions
- Conduct business studies on past, future, and comparative performance and develop forecast models
Education
Education
Bachelor’s Degree in Positive Motivation With
Bachelor’s Degree in Positive Motivation With
Adelphi University
Bachelor’s Degree in Positive Motivation With
Skills
Skills
- Three (3) years of applicable Program Analyst and Functional Area experience (see detailed tasks above)
- Leveraging best practices and handling multiple tasks and interruptions with minimal impact on productivity/deliverables
- Conduct analysis to identify performance trends and training gaps
- U.S. Navy training operations, policy, doctrine, systems, and staff procedures
- Engaging Senior Staff at the Flag Officer/Director/Manager level
- Provide assistance and advice on incorporating continuous performance improvement methods and integrating best training and education business practices into Fleet training policy and management
- Assist with the review of Fleet training policy; provide findings and advice to improve them. Outline roles, responsibilities, and charters, and develop templates to improve Government stakeholder initiatives
- Draft strategic plans to implement changes based upon guidance, policy document reviews, and recommendations
- Assist with the coordination of senior echelon, combatant commander, and training command staff review of Fleet training policy and adjudication of issues to ensure alignment across the Fleet
- Provide assistance and advice on the planning, coordination, and administration of the Fleet Training Integration Panel (FTIP)
15 Analyst, Training resume templates
Read our complete resume writing guides
1
CRH Training Device Analyst Resume Examples & Samples
- Assembling aircraft data from interdisciplinary engineering teams
- Hardware and software configuration/concurrency management
- Flight test coordination to generate aircraft flight models
- Evaluate and perform acceptance test procedures
2
Training & Knowledge Analyst Resume Examples & Samples
- Develop standards and requirements for the quality of interactions across all channels
- Work with the team to develop training materials to ensure that agents are fully briefed on appropriate products and systems
- Oversee the agent training schedule and competency framework
- Lead the development of onboarding and ongoing training development in Brand and Systems training for all agents
- To be the internal champion of briefing, training and induction processes that ensure that sales objectives and brand values are enhanced by the customer service interaction
3
Analyst, Training & Tuition Assistance Resume Examples & Samples
- Accreditation mailbox administration
- Regulatory training through myLearning
- CE Committee administration
- CE Certificates
4
Dot-erp Training Business Analyst / BA Resume Examples & Samples
- 20% of Total Work Effort: Candidate will be a member of PeopleSoft implementation, working with an implementation team (any proven work experience with an ERP software project implementation OR upgrade project will suffice)
- 20% of Total Work Effort: Candidate will be responsible for overseeing instructional design and implementing learning solutions (proven work experience with any instructional design software tools)
- 20% of Total Work Effort: Candidate will help develop and implement an enterprise-wide learning program strategy, should have proven work experience administering and supporting virtual classrooms/labs
- 20% of Total Work Effort: integrating social learning/development solutions with any LMS (Learning Management System) and LCMS (Learning Content Management Systems) to provide specialized learning curricula/courses to Agency
- 20% of Total Work Effort: Will be responsible for approving graphic design, report creation, web design, and web-based content management tools
- At least 7 years experience in designing, developing, and implementing learning solutions
- At least 5 years experience hands-on expertise with instructional design software tools
- At least 3 years experience working on an ERP software project implementation or upgrade project
- At least 2 years experience with graphic design, report creation, web design, and web based content management tools, methods, and processes
- At least 2 years integrating and administering social learning and development solutions with learning management systems (LMS) and learning content management systems (LCMS)
- At least 2 years administering and providing support for virtual classrooms or virtual lab
5
M HIS Enterprise Implementations & Training Financial Analyst Resume Examples & Samples
- Consolidate, analyze and report on EIT related financial data (budgets, billings, invoices, etc.) taking into account organization’s goals and financial objectives
- Manage EIT budget (planning, forecasting, review, adjustment, reporting and feedback)
- Review deferred revenue schedules, work with Finance on deferred revenue review and provide department expertise for revenue questions
- Management of vendor SOW, preparation and review. Manage vendor invoices and work with vendors on invoice issues
- Manage monthly reporting of all EIT invoices for approval by executive management
- Develop monthly utilization reporting for finance, ad hoc utilization review and feedback to management team as required
- Prepare weekly forecasting reporting and monthly business unit reporting
- Prepare On Time & in Full (OTIF) reporting and EIT dashboard preparation
- Regularly work with the project teams to complete project billings and reporting
- Provide ad hoc EIT pricing support to the Sales team
- Provide creative alternatives and recommendations to reduce costs and improve financial performance
- Assemble and summarize data to structure sophisticated reports on financial status and risks
- Develop financial models, conduct benchmarking and process analysis
- Conduct business studies on past, future and comparative performance and develop forecast models
- Identify trends, advise management and recommend actions based on sound analysis
- Track and determine financial status by analyzing actual results in comparison with forecasts
- Drive process improvement and policy development initiatives that impact the function
- Bachelor's degree or higher from an accredited university
- Minimum of three (3) years of business/accounting/finance experience with reporting
- Bachelor Degree in Finance, Accounting, and Business, Economics or related field preferred
- MBA
- Proven working experience as a Financial Analyst
- Proficient in spreadsheets, databases, MS Office and financial software applications
- Outstanding presentation, reporting and communication skills
- Knowledge of financial forecasting and diagnosis, corporate finance and information analysis
- Excellent verbal, written, analytical, communications, problem-solving, organizational and time management skills
- Capable of maintaining superior customer relations in a fast paced environment
- Consistently maintain a high degree of positive motivation with a strong commitment to meet corporate goals
- Ability to assertively plan, organize, delegate and follow up while managing multiple priorities in a dynamic environment
6
Training Design Analyst Resume Examples & Samples
- Have successful experience creating training and engagement materials for cultural change
- Have long-term success in terms of adoption and embedding
- Be familiar with delivering cultural change in large organisations
- Need to be able to complete a TNA
- Need to be able to shape and influence the design of the materials for engagement and training of employees
- Have at least 2 years' experience in a similar role
- Have a genuine interest to work within the financial industry
7
Cttso Training Technology Development Analyst Resume Examples & Samples
- Master’s degree in Instructional Systems Design, Instructional Technology, Education, Psychology or Human Factors
- 3+ yrs Instructional Design, training development, and/or training needs analysis experience
- 1 yr project management experience
- Ability to work in diverse multi-functional teams
- Strong analytical, systems thinking, and problem solving skills
- Superior communication (verbal and written)
- Flexibility and willingness to respond to short notice tasking on a regular basis
- Ability to manage time and work on multiple concurrent projects/tasks
- Proficiency in standard Microsoft Office, including Outlook, Word, Excel and PowerPoint
- Instructional systems design
- Human factors psychology
- Simulations and games
- Experience with new learning technologies including simulation, serious games and mobile learning
- Experience working with military or other governmental agencies associated with combating terrorism or anti-terrorism operations and technology or field experience in current tactical operations techniques, equipment, procedures, training, etc
- Experience writing and/or evaluating contract documents such as statements of work, technical evaluations, CDRLs, and independent government cost estimates
- Knowledge of DoD procurement and acquisition systems
8
Fleet Deployment Training Policy & Standards Support Program Analyst Resume Examples & Samples
- U.S. Navy training operations, policy, doctrine, systems, and staff procedures
- Managing/ prioritizing large, complex projects involving numerous stakeholders
- Leading working groups and cross-functional teams
- Leveraging best practices and handling multiple tasks and interruptions with minimal impact on productivity/deliverables
- Engaging Senior Staff at the Flag Officer/Director/Manager level
- Provide assistance and advice on incorporating continuous performance improvement methods and integrating best training and education business practices into Fleet training policy and management
- Assist with the review of Fleet training policy; provide findings and advice to improve them. Outline roles, responsibilities, and charters, and develop templates to improve Government stakeholder initiatives
- Draft strategic plans to implement changes based upon guidance, policy document reviews, and recommendations
- Assist with the coordination of senior echelon, combatant commander, and training command staff review of Fleet training policy and adjudication of issues to ensure alignment across the Fleet
- Provide assistance and advice on the planning, coordination, and administration of the Fleet Training Integration Panel (FTIP)
- Assist with the FTIP training requirements governance process including identifying, validating and documenting the requirements
- Prepare and deliver tools, such as balanced-scorecard, to assist in planning processes and analysis for the organization’s overarching initiatives
- Assist with maintaining and updating the organization-wide processes for supporting the implementation of an assessment plan to evaluate the ability to deliver Fleet training products and services in accordance with applicable guidance and assessment tools
- Conduct analysis to identify performance trends and training gaps
- Collate and analyze internal and external Fleet training surveys and feedback to identify process improvements and assist in preparing annual reviews
- Support the review and analysis of Fleet training policy and standards aspects of the Fleet and Joint Training Program, including environmental systems, training systems, and training range operations/requirements
- Monitor, review, coordinate, and recommend changes to policy documents, flag-level briefs, and FTIP action items
- Assist and advise the Fleet and Joint Training Directorate in development of Fleet training standards in accordance with the Universal Navy Task List (UNTL) and Fleet Training Continuum (FTC)
- Monitor, review, coordinate and recommend changes to Fleet training requirements documents including instructions, briefs, capability development documentation and FTIP products
- Provide current accurate and complete training policy and standards related point/information papers, briefs/presentations and executive summary memorandum for USFF leadership on training issues
- Active military duty experience at the senior enlisted or mid-grade officer level or higher
- Five (5) years of technical and general Program Analyst experience (seven years in lieu of degree will be considered)
- Three (3) years of applicable Program Analyst and Functional Area experience (see detailed tasks above)
- Must possess proven written and verbal communication skills at the senior executive level, be able to act independently, and effectively manage multiple priorities and interruptions with minimal impact on productivity and deliverables
- Experience in use of MS Office (e.g., Word, Excel, Access, and PowerPoint) products
- Working knowledge or understanding of data bases required for Fleet training plans
- Comprehensive understanding of all phases of the Fleet Response Training Plan (FRTP) and Optimized Fleet Response Plan (OFRP)
- Familiarity with Fleet Training policy documents, including the FTC and Type Commander (TYCOM) Training and Readiness manuals
- Understanding of the Fleet Training Command and Control (C2) structure
- Current DoD Secret clearance REQUIRED. *** SAIC Overview:SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va. For more information, visit www.saic.com
9
Training / Logistics Analyst, Mid Resume Examples & Samples
- 6+ years of experience with acquisition Level of Repair Analysis (LORA), maintenance planning, logistics support, supportability analysis, operational availability analysis, or resource requirements analysis related to in-service support of advanced DoD weapons systems
- 1+ years of experience in working with DoD weapons systems training programs
- 1+ years of experience in working with Microsoft Office, including Excel, PowerPoint, and Word
- AA or AS degree and 2 years of experience in a professional work environment may be substituted for a Bachelor’s degree, BA or BS degree or 4 years of experience in a professional work environment may be substituted for a Bachelor’s degree, or MA or MS degree may be substituted for 2 years of experience in a professional work environment
- Experience with operational or program office ACAT 1D aviation logistics
- Experience with life cycle costing
- Experience with providing recommendations for changes to site support, including maintenance planning, phased support, manpower and personnel requirements, initial provisioning and material support, support equipment, training and training devices, technical data packaging, handling, storage and transportation, and facilities
- Experience with providing recommendations for the review and development of Maintenance Plans and Logistics Support Analysis (MP/LSA) records
- MA or MS degree a plus
10
Training Requirements Analyst Resume Examples & Samples
- 10 years of experience in the military
- 3+ years of experience with training requirements analysis
- 2 years of experience with simulations of simulators
- Experience with Microsoft Office, including Word, Excel, and PowerPoint
- 10-20 years of experience in the Marine Corps
- 3-5 years of experience with the Marine Corps Training and Education Command (TECOM)
11
Learning Standards Analyst iso Systems Engineering & Training Analysis Services for Cscs Resume Examples & Samples
- Utilize government furnished materials; perform training analysis of existing and proposed courses and/or revisions thereto. These course revisions are the result of ordnance alterations; ship alterations; and field changes; as well as AEGIS Baseline upgrades to forward fit and backfit ships. Conduct analysis to ensure compliance with existing guidance; and shall provide technical support in the ongoing development of specifications; personnel performance profiles; technical performance standards; and fault isolation procedures
- Reviews CeTARS and Standard Training Activity Support System (STASS) files; analyze data; report data; and make recommendations for changes to course schedules based on results of analysis for each CSCS activity
- Provide support that will ensure Navy Training Management Databases are current by reviewing; updating; performing Quality Assurance; and establish or delete Course Identification Number (CIN); Course Data Processing (CDP) Code; and Catalog of Navy Training Courses (CANTRAC) entries to support CSCS
- Develop PQS/Job Qualification Requirements (JQR) for systems with watch station requirements for use and review by the Fleet;validate PQS/JQRs prior to Fleet delivery; and deliver associated technical publications and/or operators' manual(s) if newly developed or unique to the system; if used as a reference or for the development of the PQS/JQR
- Provide technical support in the on-going development of Publications Requirements Lists and prepare a distribution profile for each requirement listing developed
- Analyze course requirements listings; CSCS Training Schedules; CSCS Technical Manual Reviews; Baseline Technical Manual requirements for all Surface Combatants; and ship homeport locations by baseline or platform
- Provide support in the identification of curriculum for posting to NKO CSCS Community of Practice and defining the usability for each piece of curricula
- Maintain liaison with the CSCS Training Directorate; and attend meetings to ensure that the Technical Support Directorate has an input into decisions regarding the distribution of curriculum for publishing to NKO via attending and participating in the staff and planning meetings
- Three (3) years of experience with USN Surface Combat Systems Training Materials. Experience with reviewing; updating and evaluating Navy Training corporate database systems
- Demonstrated experience in the analyses of change recommendations and determination of impact on system readiness and user functionality pertaining to both USN and FMS issues
- Expertise and experience in established training methods; techniques and tools in order to develop and maintain training course and materials; and evaluating training programs
- Two (2) years of experience in instructional technology; i.e.; interactive courseware; PC-Simulation; Computer Assisted Instruction; video-tele training and computer-based training to determine best alternative for delivery of training (Desired)
- Desire two (2) years of experience providing blended training system solutions; including blended delivery methods; and logistical solutions
- Desire two (2) years of instructional development / analysis experience in the Navy/DoD Training domain
12
Engineering Systems Analyst iso Systems Engineering & Training Analysis Services to Cscs Resume Examples & Samples
- Utilize Government Furnished Information (GFI) to perform preliminary and detailed design analysis of the CSCS training system configuration. This effort will involve identifying new equipment; interface and through-put requirements resulting from baseline changes to the Surface Navy Combat Systems and ship platforms; determining the most cost- effective implementation of the change; and monitoring design and installation. Designs and develops tests and test requirements for products; systems; software and/or related components and equipment
- Evaluate changes (i.e. design enhancements; ordnance and ship alterations; field changes; and computer program changes) to current and future CSCS configurations; hardware; and software and analyze their effects on training; CSCS configurations; facility support systems; training support systems; training equipment (both emulators and simulators); and service needs
- Defines testing processes and ensures tests adhere to established standards
- Analyze and support in planning and development of schedules; laboratory/equipment configuration and utilization; plans for MILCON; pre-com and replacement officer training; and enlisted personnel training
- Analyze and evaluate changes (i.e. design enhancements; ordnance and ship alterations; field changes; and computer program changes) to current and future CSCS configurations; hardware; and software and analyze their effects on training; CSCS configurations; facility support systems; training support systems; training equipment (both emulators and simulators); and service needs
- Shall attend meetings; symposiums and reviews to include: Training Conferences; Systems Commands (SYSCOMs) High Level Program Reviews; AEGIS Baseline meetings; and Design Reviews at the Lifetime Support Engineering Agents (LSEA) and Combat Systems Engineering Agent (CSEA) sites in order to stay current with changes to the AEGIS Combat System (ACS) and AEGIS Weapons System (AWS). Maintains current knowledge of relevant technologies as assigned
- Provide technical support in the creation of prototypes (and processes that support prototyping) of new developments for HSI for Navy combat tactical and training systems. This support shall consist of researching and implementing the processes in the Uniplexed Information & Computing Service (UNIX) and Windows environments.Troubleshoots problems and documents findings of tests
- Provide engineering services and analysis for both Combat System Computer Program integration and consolidation and all future Open Architecture Baselines. This includes support for ACTS Tactical Team Coordinating Training (TTCT); Computer-Aided Sub-mode Trainer (CAST) Lesson Authoring System (CLASS) in replacement of CAST; Battle Force Tactical Training (BFTT); ACTS; Total Ship Training Connect (TSTC) Re-host utilizing Commercial Off-The-Shelf (COTS) technology; and Synthetic Theatre of War LANs for shipboard installation
- Will provide guidance and work leadership to less-experienced systems analysts
- 6 years experience in the analysis; design; and/or maintenance of complex DOD systems and related experience in testing; engineering or quality assurance
13
Intelligence Analyst Training Specialist Resume Examples & Samples
- Instruct Government and military personnel on correlation, fusion, analysis and multi- intelligence training
- Instruct on research, data mining and all source reporting techniques and procedures in appropriate format and classification levels
- Develop and deliver basic, intermediate and advanced multi-intelligence training packages that consist of lesson plans, course charts, course resource estimates and study guides, to students in a formal training environment
- Instruct analysts on identifying, retrieving, and fusing information from intelligence data stores; creating network and threat all source reports and local files for the purposes of creating and disseminating
14
Program Analyst Training Technology Development Resume Examples & Samples
- Gather user requirements, perform market research in the applicable technology domain (training technology/human performance), assess technologies/solutions and present them to the operational community for further evaluation/assessment
- Assist in the development of Broad Area Announcements (BAA), prepare Statements of Work and evaluate white papers and proposals
- Identify and select Subject Matter Experts possessing the requisite technology domain competencies from the government and commercial sectors
- Coordinate and conduct cross-agency/multi-disciplinary working group meetings comprised of subject matter experts, operators/end users, first responders, decision-makers and technology providers
- Maintain formal and informal communications with working group members, contractors and management
- Develop programmatic documentation including reports and presentations
- Define project schedules/budgets, establish program measures of performance, conduct contract and task management and monitor technology contractors’ program and financial execution using an automated system
- Master’s Degree in Instructional Systems Design, Psychology, Instructional/Educational Technology, Human Performance Technology, Organizational Performance and Workplace Learning, Simulation Engineering, or equivalent degree/experience
- Knowledge of various Instructional Models and Training Needs Analysis/Requirements Identification
- At least 10 years of experience in development of mobile learning, instructional design, and/or training technology
- Instructional and/or instructional design experience with military, intelligence, first responder groups
- Project Management Experience – Experience Managing project finances
15
Joint Training Systems Analyst Resume Examples & Samples
- Five (5) to twelve (12) years of experience performing cyber exercise execution support including exercise role players, exercise network support and data capture and reporting; and cyber wargame and TTX support
- Recognized mastery in selection and application of IA concepts, methods and tools to develop M&S capabilities in support of cyberspace planning, operations and assessment
- Substantive and technical expertise to enable collaboration with cyber security SMEs to devise, develop and implement precedent setting M&S methodologies and tools, in support of cyberspace missions and functions
- Recognized high level of expertise to resolve disagreements among SMEs, and to appropriately represent the interests of the Command in enterprise-level working groups
- Recognized high level of expertise/knowledge regarding Industrial Control Systems and a familiarity with M&S capabilities of those systems
- Ability to prepare a well-grounded, defensible argument
- Ability to communicate effectively, both written and verbal
- Familiarity with Joint processes, operations, and commands
16
Virtual Training Business Analyst Resume Examples & Samples
- Develop an expertise and become a primary support contact for our virtual learning applications. The portfolio of applications to be supported across the Learning & Development Systems include
- Expertise in eliciting documenting system requirements
- Ability to develop a detailed understanding of system functionality in order to serve as a subject matter expert for multiple applications within the team
- Expertise in creating and facilitating an interactive Virtual Training environment
- Expertise to troubleshoot user and presenter issues during sessions/on-the-fly
- Ability to conduct Train the Trainer sessions on virtual learning environments
- Understanding of system life cycle principles and ability to implement within specific life cycle stages
- Expertise in testing practices
- Demonstrates advanced problem solving within expertise
- Able to foresee problems within expertise
- Can clearly define and propose solutions/options and proactively push forward to a quick resolution
- Considers broader impact of problems/solutions
- Connects with others; establishes credibility
- Actively listens to others
- Manages conversations effectively and is comfortable working with senior level stakeholders
- Uses concise and effective written communication (documentation, emails, etc.)
17
Senior Analyst, Learning & Training Resume Examples & Samples
- Provide tools and support for the creation of communications, presentations, eLearning, assessments, internal social media sites and training material that encompass and support new business development in the Information Technology department aligned to Mylan brand standards
- Manage the delivery and coordination of IT and IT end user training for projects
- Coordinate communication campaigns for IT related campaigns
- Deliver and facilitate training programs to support project go-lives
- Advise and help to facilitate the development of communication and training plans for strategic projects
- Assist with graphic design for multimedia products
- Minimum of a Bachelor's degree (or equivalent) and minimum of 3-5 years of experience. However, a combination of experience and/or education will be taken into consideration
- Must be proficient in Microsoft Office 365 and have the ability to learn new programs quickly. Familiarity with eLearning software such as Articulate Studio, Articulate Storyline or Adobe eLearning Suite required. Familiarity with Learning Management systems a plus
- Must be well versed in adult learning principles and methodologies
- Position functions semi-autonomously
- Ability to read and interpret complex business and/or technical documents. Ability to write comprehensive reports and detailed business correspondence. Ability to work with managers or directors and communicate ambiguous concepts. Ability to present to groups across the organization
- Ability to perform basic mathematical skills
- Ability to solve problems with complex variables through non-standardized solutions that require independent judgment and analysis. Ability to draw inferences and use deductive reasoning with no prescribed procedures to solve complex problems
- Typically sitting at a desk or table. Intermittently sitting, standing, walking or stooping. Periodic international travel may be necessary
- Normal office situation
18
ISR Analyst / Training Specialist Resume Examples & Samples
- 10+ years of experience in the AF ISR enterprise with one of the following AFSCs: 1N0, 1N1, 1N2, 1N3, 1A8, 1N4, or service equivalent
- 10+ years of experience with multi-intelligence disciplines, including SIGINT, GEOINT, HUMINT, or MASINT
- Knowledge of Air Force analytic standards and tenets
- Experience with ISR operations and weapon systems, including DCGS, RC-135, or Project Liberty
- Experience with analysis tenets and standards
- Experience with Instructional Systems Design methodologies
- Experience at the MAJCOM or NAF level preferred
19
Cied Training Assessments Methodologist & Research Analyst Resume Examples & Samples
- 10+ years of experience as a researcher/methodologist
- PhD or at a minimum completion of qualifying exams in pursuit of a PhD within a field requiring in depth understanding of quantitative and qualitative research techniques
- Required skills include the ability to design and apply quantitative and qualitative research methods to real-world, operational problem sets and challenges; the ability to apply objective, structured analytic techniques to a range of complex scenarios; summarize, synthesize, interpret, and analyze multi-source data (structured and unstructured) as part of the analytic process; summarize analyses in various forms (memoranda/point papers and presentations) to support senior decision-makers; integrate analysis in coordination with other elements of command (training, planning, operations, etc) to support decisions and actions as part of the staff process. Additionally, candidates must excel at Maximum Likelihood Estimation Techniques and be able to write code using STATA, R, or MATLAB
- Must possess excellent interpersonal communication and the ability to present complex information to a variety of audiences
- Proficiency in MS Office
- Qualified Explosive Ordnance Disposal Technician
- Familiarity with Nested Models, Mills Methods, and Analytic Narratives
- Experience using ArcGIS and leading technical discussions related to mapping key data points during the customer’s project research is likewise desirable
- Extensive knowledge of instructional design theory and learning principles
20
Training Readiness Analyst Senior Resume Examples & Samples
- Research, analyze, and document lessons learned information
- Conduct training and exercise planning and execution support
- Perform observer/controller functions at operations-based and discussion-based exercises and develop and deliver post-event products
- Ability to perform tasks under deadlines and follow written and verbal instructions
- Ability to prioritize work, complete multiple tasks and work under deadlines
- Excellent reasoning and problem solving skills
- Ability to work with senior Government and Industry leaders
- Must be capable of working at a computer terminal for extended periods
- Must be capable of transporting and lifting 40-pound boxes of documents and equipment
- Must be able to travel unaccompanied to foreign and domestic locations
21
Senior Human Resources Analyst Learning & Training Resume Examples & Samples
- Utilize the Learning Management System (LMS) (i.e. Success Factors) to organize and maintain content and user profiles in alignment with the relevant process owner
- Support and organize scheduling, registration, and end to end delivery of training events (e.g. classroom training, e-Learning, etc.)
- Provide back office expertise by responding to system inquiries assigned in the ticketing system
- Contribute in evaluation of course pricing, provider selection and catalogue management including facilitation of the accounts payable processes (e.g. PO, invoices, monthly billing, etc.) associated with day-to-day operations
- Assist in or conduct trainer selection based on given principles
- Develop appropriate ‘operating models’ regarding training initiatives and projects, catalogues, academies etc
- Provide cross departmental project management support and contribute to cross departmental groups to provide an integrated learning service
- Act as ‘case manager’ for learning programs and ensure one-face-to-the-customer approach
- Drive the development, maintenance, and improvement of respective processes and interfaces
- Proactively identify service delivery issues and, if needed, take appropriate actions to resolve them. Uphold and, if possible, further improve quality standards and metrics (including third party KPI’s)
- Bachelor’s degree with 2+ years of related HR experience
- Strong customer focus and team orientation with proven experience on service delivery management
- Strong drive for results, time management skills and a structured, proactive way of working
- Excellent ability to handle high volumes of administration including ability to multi-task
- Strong team player; able to build relationships and work collaboratively with others to meet shared objectives
- Experience in organizing and coordinating events and training courses and demonstrable project experience in the Learning & Training environment
- Understanding of Learning & Training processes, Learning Management Systems and corresponding interfaces
- Experience working in complex, large and multi-location matrix organizations
- Experience working in Plateau / SAP Success Factors
- Demonstrated experience working with all levels of employees/management
22
Ecosystem & Ventures Training & Tools Senior Analyst Resume Examples & Samples
- Providing support to the coordination of a number of virtual training series. Planning activities, putting together the communications, posting replays and materials, launching the survey, tracking metrics
- Maintaining the different SharePoints we are responsible for (myAlliance site, Ecosystem Navigator, CoP, etc.). Including standard maintenance and ad hoc initiatives
- Coordinating/performing changes to the internal sites (by maintaining information, refreshing the design, creating new sites based on a given template/design)
- Helping with the coordination of different types of initiatives (in person trainings, new curricula, new tools, new collaboration applications such as collections, circles, learning boards, etc.)
- Advanced english level
- Excellent oral and written communications skills in English
- Service Oriented Attitude
- Continuous Improvement Attitude
- Versatility to work on different initiatives simultaneously
- Proficient in Microsoft applications (PowerPoint, Excel, Outlook, SharePoint)
- Mailer/WordPress experience desirable
23
Budget Analyst In-training Resume Examples & Samples
- Experience in a Washington State Agency performing budgeting, accounting or program management related duties AND a Bachelor's degree involving major study in business, public administration, accounting, economics, statistics or closely allied field
- A cover letter describing how you meet the qualifications of this position and why you are interested in an in-training position with WDFW (generic cover letters will not be accepted)
- A current resume (please make it succinct)
- Three (3) professional references (personal references do not count as professional references)
24
ISR Analyst / Training Specialist Resume Examples & Samples
- 10+ years of experience with multi
- Intelligence disciplines, including SIGINT, GEOINT, HUMINT, or MASINT
- Experience with ISR operations and weapon systems, including DCGS, RC
- 135, or Project Liberty
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Training / Logistics Analyst, Mid Resume Examples & Samples
- 6+ years of experience with acquisition Level of Repair Analysis (LORA), maintenance planning, logistics support, supportability analysis, operational availability analysis, or resource requirements analysis related to in
- Service support of advanced DoD weapons systems
- AA or AS degree and 2 years of experience in a professional work environment may be substituted for a Bachelors degree, BA or BS degree or 4 years of experience in a professional work environment may be substituted for a Bachelors degree, or MA or MS degree may be substituted for 2 years of experience in a professional work environment
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Training & Documentation Analyst Resume Examples & Samples
- Update and maintain documentation of edit rules, procedures, and workflow practice related to all aspects of front-end data capture and verification (specifically within DPC, Text Review and Keyer – including Outsourcing support, Recall, Keyer Specialist, QA)
- Develop and maintain appropriate training materials for above, including development of certification tests
- Support training of appropriate DP staff and others as needed, including support of remote training of third party vendors (outsourced tasks) and supplemental workforce where warranted
- Serve as liaison among quality assurance group, Trainer, and employees working in the above DP modules to ensure optimal performance and understanding
- Serve as subject matter expert for documentation of data input procedures used in Audio Diary Processing
- Make recommendations regarding appropriate quality assurance measures to support data input procedures
- Complete all phases of mandatory monthly Audio Diary Assessment process, distributing results as required
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Training Coordinator Analyst Resume Examples & Samples
- Work closely with Lead Training Coordinators & Program Managers who have oversight of all activities supporting the Academies worldwide
- Scheduling, answering questions from learners & vendors, and compiling survey data for classes. The ideal candidate is exceptionally detailed oriented, extraordinarily customer focused, exhibits excellent communication skills when drafting internal and external communications, and is capable of coordinating with regional core team members as well as external vendors
- Experience supporting learning and development and/or training programs
- Experience with corporate event planning
- Organized and able to successfully balance multiple tasks at any given time
- Comfort with ambiguity - ability to jump in and flex as business needs change over time
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Economic Sanctions Training & Procedures Analyst Resume Examples & Samples
- Write, review, and track department procedures including an annual review and maintenance of existing documentation
- Perform an annual review of business line procedures related to Sanctions screening and work with business lines to identify and remediate gaps
- Perform workflow and process assessment reviews noting areas of improvement
- Develop training program materials for onboarding and ad-hoc Sanctions personnel training
- Develop training schedule for new and ongoing training program
- Assist in the development of the corporate wide Economic Sanctions and Anti-Bribery, Anti-Corruption training programs
- Administer training to all functional areas within Economic Sanctions and relevant Business Lines and collaborate with subject matter experts
- Track training completion and follow-up with individuals
- Travel and overtime as required
- Bachelor's degree and work equivalent experience
- Six+ years of experience in an applicable risk management environment
- Two+ years of experience in compliance training environment in an applicable financial services sanctions environment
- Experience writing and publishing compliance procedures
- Considerable knowledge of applicable laws, regulations, financial services, and regulatory trends that impact AML and/or OFAC/Economic Sanctions
- Excellent Microsoft Application Skills
- CAMS Certification
- Considerable knowledge of business line’s operations, products/services, systems, and associated risks/controls within a bank
- Advanced knowledge of Risk/Compliance/Audit competencies
- Strong leadership and management skills of processes, projects and people
- Strong analytical, problem-solving and negotiation skills
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Training Data Analyst Resume Examples & Samples
- Collaborate with team members to design and implement reporting solutions. Provide thought leadership, technical consultation and independent direction throughout all T&D report development, data visualization, and statistical analysis projects and initiatives
- Generate organizational data requirements by working with internal and external team members to identify data elements and prepare detailed specifications, data maps, etc., for data collection, cleaning, and preparation. Work with T&D and external system teams to continuously improve the accuracy, efficiency, and capability of data management processes used by the T&D Metrics team. Proactively identify future data needs and obstacles, and troubleshoot complex reporting and data issues. Engage in continuous improvement of the quality, efficiency and impact of T&D reporting, analysis, and data warehousing deliverables and processes. Create technical documentation on a regular basis to support and sustain metrics projects and initiatives
- Execute T&D strategic analysis projects by gathering and analyzing data, generating insights and recommendations, and communicating the results to partners and leadership
- Pull required training data using manual, automated and manual-automatic hybrid processes. Arrange, aggregate and store data for efficient use by the Metrics team in its reporting, data visualization and analytical initiatives
- Maintain the T&D Tableau reporting server infrastructure, including permissions roles and requests, shared data sources, metadata, and uptime considerations. Manage the Metrics team SAS server space and processes, including data input, storage, aggregation and access
- 3-5 years’ work experience in a data and/or systems-oriented role
- Proven ability to productively collaborate with partners and stakeholders
- Demonstrated expert-level skill with Microsoft Office products, particularly Excel, required
- Ability to write basic to advanced SQL queries required
- Experience with data visualization tools (Tableau) required
- Experience with statistical tools (SAS, R) strongly recommended
- Strong written and verbal communication skills to interact with a variety of audiences and convey information in an effective manner
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M HIS Enterprise Implementations & Training Financial Analyst Resume Examples & Samples
- MBA or CMA certification
- Capable of maintaining superior customer relations in a fast-paced environment
- Experience with business intelligence applications and report writing is a plus
- Working understanding of Information Systems based project or cost accounting principles
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Training & Quality Analyst Resume Examples & Samples
- Monitors calls to ensure customer satisfaction and/or adherence to departmental policies and procedures
- Documents call data and quality scores into various reports and logs; analyses information for related trends and coaching opportunities
- Communicates quality scores and trends to the management team; recommends coaching and development plans when necessary; co-facilitates weekly calibration sessions and other departmental meetings
- Maintains related training information including associate qualifications and the department training calendar
- Supports escalated calls by providing consultation on policies and procedures or accepting call; tracks and coordinates escalated customer issues which require management response. Ensures follow-up and all concerns for possible trending analysis
- Stays abreast of various process and procedural changes and provides timely notice to the department. Answers questions regarding departmental procedures
- May serve as a facilitator for new hire training and refresher training courses; conducts one-on-one training or coaching with agents as needed
- Participates in system testing as applicable
- High School Diploma or GED; Associate’s or Bachelor’s Degree highly preferred
- 2 to 4 years in collections, quality assurance or a call center type environment
- Previous experience in the financial services industry preferred
- Solid understanding of banking industry and common bank products and services
- Prior course facilitation experience
- Working computer skills
- Effective Communication and Organizational skills
- Ability to work under stress and meet deadlines
- Ability to operate a keyboard if required to perform the essential job functions
- Ability to read and interpret a document if required to perform the essential job functions
- Ability to travel if required to perform the essential job functions
- Ability to lift/move/carry approximately 25 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement
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ISR Analyst / Training Specialist Resume Examples & Samples
- 10+ years of experience with multi–intelligence disciplines, including SIGINT, GEOINT, HUMINT, or MASINT
- Knowledge of Air Force or service equivalent analytic standards and tenets
- Experience with ISR operations and weapon systems
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Training SME Project Analyst Resume Examples & Samples
- Demonstrated expert knowledge of joint SOF and the missions, core activities, roles, and functions of USSOCOM and its components
- Demonstrated superb oral and written communications skills
- Advanced knowledge and proficiency in using the following systems and tools: Joint Training Information Management System (JTIMS), Defense Readiness Reporting System (DRRS), and Joint Lessons Learned Information System (JLLIS)
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Training Coordinator / Analyst Resume Examples & Samples
- Collaborates with Technology teams to develop and implement Technology training plans and role based training programs and initiatives
- Liaise with major projects to ensure that training requirements are identified and fulfilled as part of project activity and built into team training plans
- Partner with key approved training vendors to identify internal and external training programs to address competency gaps
- Develop and deliver regular communication updates on training options and plans to inform technology employees
- Track and report on training outcomes to program participants and management
- Manage training budget through reconciliation of spend, generation of management training reports and metrics
- Support the training analyst to process requests as part of training enrollment including scheduling, processing payment etc
- 5-7 years of work experience, including demonstrated strong proficiency in developing and executing training plans and role based programs
- Proven success and experience in the development and execution of training methodologies and training plans
- Working knowledge of competency assessments to measure training effectiveness
- Proven success in proactive, independent role, preferably within the financial services industry
- Entrepreneurial mindset and comfort working independently and driving own initiatives
- Mastery of the MS Office suite is required. Experience with Learning Management Systems (Compass is a plus), Service Management systems (ServiceNow is a plus) and in Sharepoint
- Intellectual agility – the ability to learn and act on new information quickly and efficiently
- Team player across all levels of the organization
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Training & Training Assessment Senior Operations Analyst Resume Examples & Samples
- Expert knowledge of the missions, core activities, roles, and functions of USSOCOM and its components
- Demonstrated expertise in oral and written communications
- Expertise in strategic-level planning (e.g. operational design, military decision making process, contingency plan development, etc.)
- Possess knowledge and proficiency in using the following systems and tools: Joint Training Information Management System (JTIMS), Defense Readiness Reporting System (DRRS), and Joint Lessons Learned Information System (JLLIS)
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Training & Quality Analyst Resume Examples & Samples
- Assist in maintaining training documentation with updates per release
- Assist in maintaining reference information to be posted on CVCOL (checklists, videos, etc.)
- Provide training sessions as needed/scheduled
- Quality best practices and standards – support efforts to ensure quality releases
- Assist in scheduling, communications, facilitation of UAT (user acceptance test) events
- Liaise with IT team to ensure load testing, performance testing, and automation of test scenarios
- Minimum of a Bachelors’ degree is required. Candidates without a Bachelors, no matter how much experience they have will be rejected
- Manager is looking for someone whom is proficient with creating and maintaining documentation
- Experience with software development is required
- She has advised that they are mainly an “Agile” shop so someone experienced in Agile and Scrum environments or teams is a must!
- Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills
- Basic ability to work independently and manage one’s time
- Basic knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods
- Basic knowledge of business and management principles involved in strategic planning, resource allocation, and production methods
- Basic knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, etc
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Training Resource Management Analyst Resume Examples & Samples
- 5 years of experience with the Army under the 1st military force command structure
- Experience in military unit training, military institutional or schoolhouse training, and academic performance demonstrating the aptitude to grasp and digest complex concept related to these disciplines
- Knowledge of Program Objective Memorandum (POM) and PPBE processes
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Business Ops Analyst, Training & Workflow Resume Examples & Samples
- Presents to audience at various levels in organization, virtually and in person with polish and a professional presence
- Builds impactful and influential relationships with internal and external audiences
- Creates training modules and resources via various media
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Training & QC Analyst Resume Examples & Samples
- Three to five years of experience in operations/technology project management activities
- Ability to identify process improvement ideas and recommend coinciding procedural updates
- Perform routine review of quality control and audit results to identify and document training opportunities
- Participates in the review and modification of procedures on an annual basis
- Conduct training courses and ensure session is documented and attendee sign off is obtained
- Ensures all documentation and requests comply with established enterprise standards, policies, and procedures
- Knowledge of consumer report disputes and the major reporting agencies preferred
- Knowledge and understanding of the Fair Credit Reporting Act (FCRA)
- Strong analytical, prioritization, and organizational skills
- Highly effective verbal and written communication skills
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Training Transformation Analyst Resume Examples & Samples
- Candidates shall possess a minimum of three (3) years joint staff experience, possess excellent communications and analytical skills, and an ability to work independently
- Candidates shall possess the education, knowledge, experience, and/or demonstrated skills in the following areas
- DoD Combatant Command Exercise Engagement and Training Transformation (CE2T2) Program
- JNTC Program
- Joint Staff J-7 Suffolk
- OSD Training Readiness and Strategy (TRS)
- National Security Policy and Directives
- Joint Capability Development and Integration System
- Joint Operating Concepts
- TECOM
- Marine Corps Expeditionary Force Development System
- Joint MAGTF Operations
- Marine Corps Mission, Structure, and Vision & Strategy
- Naval and Marine Corps Warfighting Concepts Joint Task Force Capable Headquarters (HQ)
- The successful candidate will have excellent oral and written communication skills, possess good inter-personal and team building skills, as well as the ability to prioritize and execute with limited guidance
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Cyber Security Training & Awareness Analyst Resume Examples & Samples
- Execute against yearly objectives and plans for the Security Awareness and Training Program
- Ensure that the security awareness program communicates security policies and requirements so that associates know, understand and can follow them
- Create positive initiatives that engage employees, to include focusing on changing behaviors both at home and at work
- Partner with Global sector leads, policy team, and incident response team in development training topics
- Bachelor's degree in IT or related discipline
- 3-4 years with following experiences: security awareness, training and development, management with global teams
- Organized and detail oriented
- Self starter who demonstrates leadership skills and can take initiative
- Ability to manage multiple projects and work across multiple organizations, sectors and teams
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Training & Awareness Technical Analyst Resume Examples & Samples
- You will support the Technology Operational Risk Training and Awareness Assistant in day-to-day activities as required
- You will serve as primary reporting analyst, including collecting information from and coordinating with appropriate teams to present professional-looking data in management presentations
- You will provide data analytics, interpretation, and visualization support on phishing campaigns, training rollouts, and other initiatives as required
- You will produce quarterly reports on analytics from communications and training campaigns
- You will collaborate and coordinate with multiple business divisions globally
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Training & Quality Analyst Resume Examples & Samples
- Attain knowledge of client values, brands,consumers, goals, policies and procedures and on-going process knowledgeincluding SOPs, systems and requirements/expectations for consumer
- College degree preferred. Educational requirement may be substituted with equivalent industry-related business experience
- High School Diploma or GED required
- Minimum 5+ year experience in a call centercustomer service (consumer handling) environment with 3+ year experience in a Quality Assurance role
- Working knowledge of using and evaluating/auditprocess procedures, grammar of applicable customer contact system cases (orlike type systems i.e. KB, CRM, Reporting, email, surveys, SM tools, etc.)
- Ability to use client systems (creating toolprocess recommendations), monitoring tools and reporting software/applications
- Analytical and process improvement skills
- Effective feedback and coaching skills
- Strong interpersonal skills /Performance-oriented
- Sound organizational and team-building skills
- Ability to respond to changing environment
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Training Systems Analyst Resume Examples & Samples
- Understanding and experience in developing or supporting Training Requirements Planning and Analysis, Navy Training Systems Plans and/or Training System Installation Plans
- Experience supporting Manpower, Personnel and Training acquisition program planning for NAVSEA, NAVAIR or SPAWAR
- NETC Learning Center or Schoolhouse experience accepting and managing training systems or devices delivered by acquisition commands
- Familiar with NAVEDTRA 130 series policies & experience with NETCs End-To-End Methodology
- Experience developing ELearning Courseware within NETCs Integrated Learning Environment
- Experience with AIM and other LMS applications
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Analyst, Customer / Tech Training Resume Examples & Samples
- Dynamic and engaging presentation skills
- Strong knowledge of Enterprise and Client Solutions
- Previous experience in sales or commercial area
- Desirable experience as a development trainer
- English Intermediary Level
- Excel Advanced Level
- Ability of engage others
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Training Business Analyst Resume Examples & Samples
- Primary Responsibilities Include (but not limited to)
- 3+ years working in a Business Analyst position
- Bachelor’s degree, or equivalent combination of recent, relevant work experience
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Project Analyst, Training Resume Examples & Samples
- Responsible for leading all training coordination activities related to MGPO Finance, Epic Revenue Cycle, and Dragon 360; including but not limited to –
- O Oversee and manage various training mailboxes (Epic Revenue Cycle, MGPO Training, and Dragon 360 Training) to triage questions and respond to requests in a timely manner
- Bachelor’s degree or 2-4 years of commensurate position experience required
- 1-3 years Project/administrative experience required
- Healthcare experience preferred
- Knowledge of healthcare revenue cycle is desirable
- Epic revenue cycle applications experience a plus
- Ability to organize, facilitate, communicate and present information effectively
- Experience with HealthStream LMS preferred
- Exceptional organizational skills and the flexibility to manage multiple tasks in a fast-paced environment and work with multiple teams
- Task-oriented individual with drive to complete and take responsibility for variety of tasks
- Ability to work both independently or within a team environment
- Excellent and effective interpersonal communication and relationship-building skills working with providers, management, staff and vendors
- Demonstrated problem-solving skills and ability to function as a resource to other members of the team, and resolve complex issues
- Team player with ability to work within specific timeframes to meet deadlines
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Analyst, Training & Quality Resume Examples & Samples
- Schedules teams to be observed by determining and prioritizing the team that got low quality assurance ratingsor making random selection to ensure their performance improvement
- Provides feedback to team leader on the performance of each PSR based on the result of the call monitoring activity and on the quality of technical support made by PSR so that team leaders can take corrective action on improving PSR performance
- Tracks performance history of agents and conducts trending analysis to better provide insights to management; supplies feedback to superiors on the quality of agent protocol procedures
- Facilitates the signing of the Debriefing Form by the Team Leader in order to document his/her compliance on the grades that were given to the agent and asks them to provide feedback regarding the said meeting in order toaddress any issues or concerns by notifying the Quality Assurance Supervisor. In cases where QA findings are challenged by the PSR/TL, the tapes are produced and are elevated to the Shift Supervisor and Training Team who will act as the mediator
- Validates performance after retraining to close findings on the concerned PSRs
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Training Business Analyst Resume Examples & Samples
- Lead or participate in requirements gathering/JAD sessions; working closely with Project Manager(s), SME’s, Vendor and Business Users
- Gather detailed training requirements for applicable projects and define training scope
- Develop detailed training material for end users and internal staff
- Deliver training to end user community (i.e. Instructor Led Training, Webinars)
- Working with user community and vendors to meet implementation timeline
- Support application/project go-live
- Demonstrating a high level of working knowledge with IS methodologies and processes (i.e. Project Life Cycle, System Development Life Cycle and IS Change Management process)
- Facilitating business/functional requirement review, approval, and sign-off sessions
- Administering communication activities with end-user training for system implementation
- Bachelor’s degree, or equivalent combination of recent, relevant, work experience
- Proficient in Microsoft Product Suites (Word, Excel, and Visio)
- 5+ years working in a Business Analyst position
- Experience defining business problems, gathering and documenting requirements, determining business solutions and verifying solutions meet requirements
- Prior experience in a training role for an IT Application
- Strong understanding of SDLC methodology
- Prior experience developing training material and facilitating training to end users
- Demonstrated process improvement experience
- Ability to handle extreme workloads with general direction
- Relationship management and facilitation skills
- Proficient problem solving skills
- Must be self-motivated and able to work independently and in conjunction with team members
- Prior healthcare experience
- Prior experience as Training - Business Analyst position for a large scale IT system
- Working knowledge of Kentucky Healthcare Programs ( i.e. Medicaid)
- Certified Business Analysis Professional Certification (CBAP)
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Training & Quality Analyst Resume Examples & Samples
- Serves as a primary facilitator to the Training & Quality Team, conducting train-the- trainer sessions; ensures all trainers are able to effectively explain and disseminate process, procedural and customer impacting changes; may conduct new hire training and refresher training as needed
- Conducts various needs assessments, recommending process changes and training opportunities; works with subject matter experts to define training content and fulfill training needs
- Writes, publishes, and maintains departmental policies and procedures; provides consultation policies and procedures changes to departmental leadership and associates
- Designs and maintains learning curriculum and supporting resources for a variety of delivery methods; ensures that course design supports quality improvement and established business objectives
- Partners with the Training & Quality Manager to ensure learning programs are executed both timely and effectively; evaluates success of the training & quality processes by analyzing call data & quality scores
- Monitors calls to ensure customer satisfaction and adherence to departmental policies and procedures; provides coaching and guidance to associates as needed
- Facilitates weekly calibration sessions and other departmental meetings
- Partners with corporate learning and development to gain expertise and seek feedback on course design and materials
- 4+ years of combined call-center training and quality experience
- 2+ years previous experience in the financial services industry
- 1+ years experience in instructional design preferred
- In-depth understanding of banking industry and common bank products and services
- Proven experience in course facilitation & modification
- Highly Effective Communication and Organizational skills
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Training & QC Analyst Resume Examples & Samples
- Perform reviews of quality control and audit results to identify and document training or employee resource opportunities
- Assists with root cause trend analysis and implementing process improvements identified in this process
- General knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
- Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
- Thorough understanding of project management and testing methodology and procedures
- Ability to develop test schedules, review testing plans, track test issues and report on test results
- Strong analytical and forecasting skills
- Ability to work as part of a project team
- Excellent verbal and written presentation and communication skills
- Excellent computer skills, especially Microsoft Office applications
