Representative HR Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the representative hr job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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E Miller

Elenora

Miller

9533 Greg Coves

Philadelphia

+1 (555) 612 7955

9533 Greg Coves

Philadelphia

Phone

p +1 (555) 612 7955

Experience Experience

Dallas, TX

HR Connect Representative

Dallas, TX

Schinner, Kassulke and Cormier

Dallas, TX

HR Connect Representative

Provides feedback and recommends process improvements to management
Assists with providing onboarding and orientation of new employees
Adheres to established regulations, processes, procedures, plans and systems
Responds to questions on standard, administrative procedures and practices via multiple channels (e.g., e-mail, phone, case management system)
Assists with training new HR Business Services staff on the routine day-to-day tasks
Enters all incoming inquiries and documents in detail utilizing the case management system to ensure seamless transition from one representative to another
Adheres to all service level agreements (SLAs) established by the HR Business Service Center

Phoenix, AZ

HR Answer Bar Representative

Phoenix, AZ

Daniel Group

Phoenix, AZ

HR Answer Bar Representative

Provide excellent customer service to our employees seeking HR assistance
Assist with Payroll enrollment assistance i.e. Direct Deposit, Kronos Timekeeping etc
Provide excellent customer service to our employees seeking help
Payroll enrollment assistance i.e. W4, Direct Deposit, Kronos Timekeeping etc
Assistance with standard computer programs (MS Office)
Proactively handle multiple priorities, organize workload and meet deadlines
Assistance with HR programs enrollment

present

San Francisco, CA

HR Contact Centre Representative

San Francisco, CA

Dietrich-Brown

present

San Francisco, CA

HR Contact Centre Representative

present

Responsible for participating in a strong collaborative team and building customer working relationships while providing excellent customer service
Educate employees at every opportunity on rationale behind policies and Manulife’s HR self-service tools such as Workday
Identify streamlining opportunities for continuous improvement
Use the call tracking system to track calls received
Take a proactive role in identifying and reporting areas of continuing client concern(trends)
Accurately handle routine client service requests at initial point of contact utilizing administrative systems
Keep current with company policies, procedures and maintaining processing knowledge

Education Education

Bachelor’s Degree in Human Resources

Duke University

Bachelor’s Degree in Human Resources

Skills Skills

Manage highly confidential information in a professional manner
Resourceful – able to source out information and have basic research skills
Working knowledge of Customer Services policies, procedures and concepts
Excellent communications skills (verbal and written) in English
Ability to prioritize workload
Commitment to achieving high levels of service excellence and ability to work independently or within a team and with direction
Organizational/prioritization skills to be able to work in a multitasking environment
Manage time effectively within a high volume and fast paced structured work environment with the ability to manage conflict positively on and off the phones
Customer service focus and skills with the ability to build positive relationships between customer/company, and represent Manulife’s best interests
Ability to deal with difficult callers/situations and deliver difficult messages

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HR Ops Support Representative Resume Examples & Samples

Proven client relationship management and communication skills required
Related undergraduate degree preferred
Strong prioritization, multitasking, project management skills and ability to work in a fast-paced environment
Good follow through required to provide high level of customer service and meet deadlines
Excellent listening and communication skills (verbal and written/ presentation and influencing). Ability to adjust communication to all audience levels ensuring a broad understanding of subject matter, including presenting recommendations to management teams
Intermediate Excel skills
Able to think creatively and solve complex, time-sensitive inquiries in partnership with HR Partners
Consultative and influencing skills to interact with various levels of management and ability to develop a respected relationship with the client group(s)
Strong analytical and problem solving skills. Able to review data, recognize trends and anomalies and offer solutions
Utilize business acumen and knowledge to recognize issues, problems and opportunities and recommend actions as needed

HR Helpline Representative Senior Benefit Rep Resume Examples & Samples

Responds to telephone inquiries and complaints using standard scripts and procedures
Gathers information, researches/resolves inquiries and logs customer calls
Informs customers about services available and assesses customer needs
Provides functional guidance, training and assistance to lower level staff
Provides assistance, training and troubleshooting support to lower level staff
Schedules work to ensure accurate phone coverage
Monitors priority of calls and shifts escalated calls to assure resolution to problems
Prepares standard reports to track workload, response time and quality of input
Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness. All other duties as assigned
Strong Customer Service experience required
Leadership experience preferred
Health and Welfare Benefits
Supervisory experience preferred

HR Service Representative Resume Examples & Samples

Manages Background Investigations and Unemployment activities, including managing relationship with outsourced vendors and responding to court orders requesting information
Performs secondary imaging (scanning) tasks and maintaining associates' electronic files
Conducts and manages quarterly Sarbanes-Oxley activities
Generates and distributes reports as well as and manages responses or questions related to report results
Performs auditing tasks
Manages the maintenance and distribution of Discount Cards (temporary and permanent)
Manages the enrollment and tracking of participants in the tuition reimbursement program
Manages required postings for stores
Manages I9 compliance
Maintains files for documents and correspondence as needed
Must have 1-3 years of experience
Documentation Imaging
Time Keep System
Learn Management System
Talent Acquisition System
Experience is Shared Service or Call Center environment a plus

HR Service Representative Resume Examples & Samples

Manage a high volume of email and phone inquiries from associates, business units and business partners
Respond to benefit-related questions from associates and work directly with benefit carriers (Highmark, Aetna, Conexis, etc.) as needed to achieve a resolution
Respond to inquiries from business units, associates, candidates and applicants on multiple aspects of the recruit-to-hire process and related systems
Challenge self and others to consistently deliver at the highest possible service level
Maintain confidentiality of sensitive information and work diligently to protect personal data
Manage the background investigation process and the relationship with the outsourced vendor; respond to requests for information
Manage the unemployment compensation process, including the relationship with the outsourced vendor; respond to court orders as they pertain to benefits enrollment
Oversee I-9 compliance and manage the relationship with the outsourced vendor
Audit PeopleSoft Benefits Administration on a daily basis to identify and address benefit enrollment issues
Generate and distribute reports (Employment of Minors, Unscheduled Associates, Missing I9, etc.); coordinate related feedback and questions

HR Contact Centre Representative Resume Examples & Samples

Accurately handle routine client service requests at initial point of contact utilizing administrative systems
Take a proactive role in identifying and reporting areas of continuing client concern(trends)
Identify and escalate exceptions with recommendations to appropriate resource
Educate employees at every opportunity on rationale behind policies and Manulife’s HR self-service tools such as Workday
Responsible for participating in a strong collaborative team and building customer working relationships while providing excellent customer service
Keep current with company policies, procedures and maintaining processing knowledge
Expectation of measures around accuracy and service excellence are met
Liaise with HR Partners to resolve employee issues, if necessary
Customer service focus and skills with the ability to build positive relationships between customer/company, and represent Manulife’s best interests
Commitment to achieving high levels of service excellence and ability to work independently or within a team and with direction
Excellent communications skills (verbal and written) in English
Working knowledge of Customer Services policies, procedures and concepts
Organizational/prioritization skills to be able to work in a multitasking environment
Resourceful – able to source out information and have basic research skills

HR Service Representative Resume Examples & Samples

1 to 3 years Human Resources experience
Confident phone presence
Demonstrated ability to manage multiple task
Effective problem solving and follow-through skills
Effective time management skills and detail oriented

HR Service Representative Resume Examples & Samples

Responds to performance management, benefits, FMLA, recruiting, employee relations, compensation, and payroll concerns
Conducts rehire investigations and exit interviews with previous Christiana Care employees
Assists employees and staff with Workday questions and issues
Acts as a liaison between our employees and various third party administrators
Prior experience with working in an HR setting is preferred
Exceptional time management and multitasking skills

HR Contact Centre Representative Resume Examples & Samples

Provide exceptional service to our employees and management team by handling telephone and written inquiries with regards to HR policies, programs and HR systems. Responsible for providing prompt and accurate responses in a clear, consistent and professional manner, within established productivity goals and turn-around times
Educate customers at every opportunity on rationale behind policies and Manulife HR self-service tools
Maintain updated knowledge of Manulife's HR policies, programs and procedures
Identify streamlining opportunities for continuous improvement
Identify trends and patterns of client questions or issues, initiate improvement suggestions or escalate to the appropriate person/department
Use the call tracking system to track calls received
Work hours will be rotating shifts between 8am and 6pm Monday-Friday, overtime maybe required on occasion
Fluent in written and spoken French would be an asset
Experience within a call center environment
Understanding of Human Resource policies, procedures and tools is an asset
High-comfort working in a fast-paced, high-volume, and ever-changing environment
Exceptional technical capabilities, including computer skills, call-centre technologies & intranet navigation
Good judgment in interpreting and applying HR policies and procedures
Superior customer service experience and skills
High level of phone confidence and professionalism in interaction with customers
Excellent verbal & written communication skills in English and French
Ability to multi-task, prioritize and meet timelines
Ability to handle sensitive and complex information
Solid team player
Ability to be resourceful, strong research skills

Senior Service Representative HR Oak Creek Resume Examples & Samples

Service Team Performance
Superior Customer Service that Defines Great Customer Experience
Risk Management
Makes qualified referrals to other team members including other lines of business
Personal bank products and services, commercial deposit products

HR Helpline Representative Resume Examples & Samples

Fluency in French is preferred, not required
Flexible to work increased hours during training and high call volume cycles
Demonstrates the ability to work with confidential data
Exceptional interpersonal skills required
Demonstrates strong verbal and written communication skills
Must have strong organizational skills and the ability to multi-task
Demonstrates ability to work well in a collaborative environment
Experience with HR Information Systems is strongly preferred

HR Call Center Representative Resume Examples & Samples

Taking phone calls from employees
Answering employees' questions about benefits, HR and compensation
Replying to employees' emails
Escalate questions to the proper Human Resources specialist
Document phone calls and correspondence in the Human Resources database

HR Solution Center Representative Resume Examples & Samples

Provide accurate information to employees with questions on HR related topics
Accurately document HR Solution Center call activity in the HR Call Tracking Database
Assign HR Call Tracking Database entries to the appropriate party, when an activity requires follow up
Meet acceptable standards of call center metrics, such as hold time, length of call, transfers, and unavailable time
Promote positive communication with all internal and external customers
Any and all other tasks assigned by management for which the employee is qualified and abele to perform with or without a reasonable accommodation

HR Client Service Junior Representative Resume Examples & Samples

Owns case management process, including opening cases, managing escalation and closing cases
Escalates complex cases requiring interpretation to appropriate resources
Completion of at least 50% of college coursework in HR or related field is required. Four-year degree is preferred
Follows through requests to ensure client needs are met
Personal Characteristics & Values: accountability, results orientation, building credibility

HR Customer Account Representative Resume Examples & Samples

Must be at least 19 years of age
Friendly with great communication skills
Valid state driver’s license and good driving record
Must be able to lift and move (push/pull) heavy items and merchandise as needed
Typically works 38-40 hours a week depending on business needs

HR Connect Representative Resume Examples & Samples

High School Diploma or GED is required. Bachelor’s degree in Human Resources, Business or a related field preferred
1+ years of experience in HR/payroll administrative or support role required
At least 1 year of experience working in a customer service environment required
Human Resource contact/service center experience preferred
General knowledge of human resources, benefits administration and payroll; talent acquisition/ management, compensation, leave administration preferred
Experience with Six Sigma/LEAN preferred
Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook) required
Experience with case tracking system preferred
Experience with common HRIS systems preferred
Strong verbal, written and listening communication skills
Strong customer service skills, including meeting quality standards for services
Excellent telephone communication skills
Excellent human relations and interpersonal skills
Demonstrated problem-solving, analytical and judgment skills
Ability to effectively work with employees at all levels within the organization
Basic conflict resolution skills for handling employee situations

HR Information Systems Senior Representative Resume Examples & Samples

Responsible for maintaining and providing Human Resources Information Systems (HRIS) administrative support
Provide HRIS support duties including setting up base table, generating moderate ad hoc reports, and auditing for data integrity with little to no direction
Participate in sections of HRIS projects (e.g PeopleSoft Phase II project) applying functional knowledge
Generate forms, validate work flow, and run custom reports in performance management system
Train managers and new users on system (e.g PeopleSoft) and lead quarterly field HR conference calls
Ensure accuracy of data coming from ATS and troubleshoot data errors (e.g Taleo)
Perform mass uploads, maintain base table data, and enter new organizational changes in system as requested
Bachelor's Degree in Business Administration or related field required
2 years previous related Human Resources experience required
Excellent written and verbal communication skills and interpersonal relationship skills
Full knowledge and understanding of policies, procedures, and requirements in HRIS
Excellent problem-solving and organizational skills

Representative, HR Call Center Resume Examples & Samples

Understands and applies concepts of processes, procedures, workflows, and practices required to effectively provide guidance and resolution to employees specific questions in a timely and accurate manner
Inquires may be initiated via phone, email, and/or fax regarding payroll, benefits, leaves of absence, pension, staffing, position management
Position requires research, analyzing and resolving issues utilizing PeopleSoft and internal reference materials
Tracks all inquires and escalates to other areas within HR Operations when appropriate via case tracking system to maintain accurate documentation of all questions/concerns from employees and retirees for reporting purposes
Ensures all policies and procedures are kept up to date and provides input for ideas and suggestions to improve workflow processes

HR Client Service Senior Representative Resume Examples & Samples

Provides first point of contact support to incoming cases/calls/requests with goal of resolving at first contact
Maintains client contact until request is resolved, including informing customer of status and resolution
Provides accurate, consistent and timely responses to HR process, system and policy requests which are considered to be routine requests and require limited research
Educates employees on company practices and tools (e.g., intranet, Employee Self Service, Manager Self Service) to encourage employees to resolve questions on their own
Handle HR/Benefit service inquiries and issues received via various communication channels from active employees, retirees, terminated vested employees, beneficiaries, other former employees and applicants
Document inquiries and input approved contact transactions in accordance with protocols
1 + year(s) HR/Business experience
1+ year(s) customer service experience in benefits, HR or equivalent, ideally in a call center. Knowledge of benefit plans is a PLUS
Responding promptly and constructively to client requests, ensuring there is a clear understanding of client needs
Manages client expectations, communicating clearly regarding service levels, deliverables, resolution time and quality, ensuring compliance with established processes
Business Acumen: knowing the business, client focus

HR Answer Bar Representative Resume Examples & Samples

Provide excellent customer service to our employees seeking HR assistance
Be the key point of contact for employees and new hires. You will need to be able to provide assistance and answer general basic employment related questions regarding HR, payroll, benefits, stock programs and HR policies and procedures, and be able to solve problems or escalate to the HR Business Partner
Manage daily HR administrative activities from end to end, to include onboarding new hires and generating contracts, promotions, processing leavers and all other employee lifecycle activities. You will also be responsible for ensuring that all employee data is kept accurate at all times
Assist with HR and Benefits programs enrollment
Assist with Payroll enrollment assistance i.e. Direct Deposit, Kronos Timekeeping etc
Guide employees to the right resources i.e. Safety, Security, Facilities, HR, etc
Assist with roll out of HR policies and procedures and other ad-hoc projects

Customer Service Representative HR Resume Examples & Samples

Minimum 5 years experience in manufacturing oilfield tools
Business or Manufacturing degree a plus
Experience with assessing CAD drawings

HR Call Center Representative Resume Examples & Samples

Responds to employee questions received through inbound calls or emails; research questions and follows-up with the requestor as appropriate
Uses job aids, policy manuals, knowledgebase and other reference materials to assist in answering employee/manager inquiries and resolving issues
Completes Human Resources and Benefits, related transactions utilizing various systems: Workday, Kronos and vendor systems as required and according to established process and procedural manuals
Document incoming calls using a case management tool to resolve issues within identified service level agreements
Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors
Analyzes, prepares and inputs payroll data, including individual employee information, pay rate changes, tax deductions, benefit deductions, vacation time, etc
The ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
Inquires may be initiated via phone, email, chat and/or fax
Minimum one year experience in operational/transactional environment to work as a team member including the ability to be flexible with changing priorities based on the business need
Strong organizational and follow-up skills, as well as attention to detail and accuracy
Capable of handling multiple tasks while meeting various deadlines
Working knowledge of Microsoft Office and Excel
Working knowledge of Workday and Kronos is desirable
Willingness and ability to learn new processes and technology
High School Diploma required, some college courses encouraged
Ability to work the following schedule (11:30 AM to 8:00 PM EST)Monday through Friday

HR Customer Interaction Representative Resume Examples & Samples

Complete or incomplete college education
Fluency in English and Portuguese (written and spoken)
Recognition of strict deadlines and results oriented
Solid teamwork collaboration

HR Service Representative Resume Examples & Samples

Provides the highest quality customer experience and exceeds expectations of all internal and external customers by handling all questions, complaints, and inquiries with the highest degree of courtesy and professionalism
Assists all callers by handling questions, complaints, and inquiries via inbound telephone calls, voicemail messages and e-mail messages
Creatively solves customer issues and provides resolutions to the customer’s satisfaction. Escalates issues as needed to the appropriate individuals or departments
Detailed documentation of customer incidents and resolutions in case records, emails, etc. in a proficient, accurate, and timely manner
Follow-up of customer cases and escalations to management, other departments, etc. and posts resolutions to case records
Work with necessary team members on training and process improvement recommendations

HR Program Representative Resume Examples & Samples

Serves as administrator for specific HR programs such as leave of absence, tuition reimbursement, relocation, and new employee orientation
Typically requires a Bachelor’s degree or 5+ years of equivalent experience in HR
Minimum of one year of customer service experience
Minimum of 3 years recent HR experience
Demonstrated ability to respond to common inquiries or complaints from customers
Experience with online HRIS and other types of HR systems
Excellent analytical skills and the ability to spot anomalies and trends
Detail-oriented with good organizational skills, flexibility in working in a fast-paced team environment, effectively prioritizing and coordinating multiple assignments
Ability to consult and advise customers and management as a subject matter expert
Strong written communication skills in order to document issues in the case management/LOA tracking tool as the system of record
Technical computer proficiency including HRSC software applications, disability management tracking system
Deep subject matter expertise in Leave of Absence management and administration. Including keeping current with state and federal laws and programs
Deep understanding of all facets of leave administration, to tailor leave provisions with the unique needs of the individual

HR CC Representative & EDM Administrator Resume Examples & Samples

Take ownership of the resolution of callers’ issues, giving guidance and solving problems at the first point of contact whenever possible and within the target response time. Escalate issues to Tier 2 when unable to resolve at first point of contact
For some accounts cooperate with other process areas (eg .Payroll in case of any escalation, last minute data entry and any needed review of transactions / cases.)
Comply with tracking / administration requirements in relevant systems and repositories
Proactively identify trends and areas for improvement (including DTP gaps or obsolete information) and suggest resolution to management / EDM SME if appropriate
Fluent: English
Fluent: Dutch
Knowledge of Microsoft Office package
Extreme attention to detail
Excellent analytical and organizational skills
Quickly learn new systems, procedures and tools in response to changes in work environment
Recommend solutions that meet the client's needs and objectives
Ensure teamwork and knowledge management by sharing information with colleagues and country process teams
Inform your management about any relevant increase/decrease of workload
Proactively participate in cross departmental teaming and projects
Follow business controls guidelines, corporate instructions and internal processes during work

HR Division Representative Resume Examples & Samples

2+ years' experience in a HR Generalist or HR Process Specialist role (e.g. interviewing, job documentation, training. etc.)
2+ years’ experience in Microsoft Applications such as Word, Excel, and PowerPoint
1+ years’ experience presenting to various sized audiences (10-50 people)
1+ years’ experience in leading projects from creation to completion
1+ years’ experience in an HR Operations role such as an HR Representative role
1+ years’organizational effectiveness experience
1+ years’ experience interpreting HR policies to translate into practical application
1+ years’ experience in an HR Process role such as recruiting, training and development, etc
1+ years’ experience in supervision
1+ years’ experience in a process pro or process improvement role
PHR/SPHR or similar certification
Bachelor’s degree in HR, Business, Communications or related behavior sciences

HR Service Representative Resume Examples & Samples

1+ years work experience, preferably in HR capacity
Strong written, verbal communication, and a demonstrated ability to simplify complex topics
Positive customer relations and interpersonal skill
Proficiency in navigating web based systems and technology platforms
Demonstrated organization skills and attention to detail
Proactive, quick learner, and ability to adapt to change
Our associates call us between 7:00 am -6:00pm, Monday through Friday. An ability to work an adjusting schedule, helps us ensure our customers can consistently reach us

HR Scanning Representative Resume Examples & Samples

You can work a minimum of 20 hours per week (days and schedule are flexible)
Current college student or recent college graduate
You are able to work under minimal supervison

HR Connect Representative Resume Examples & Samples

General knowledge of human resources and benefits administration
General knowledge of payroll, talent acquisition, talent management, compensation, and leave administration preferred
Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)

HR Concierge Representative Resume Examples & Samples

At least 2 years of experience in Human Resources
A self-starter
Able to work on a dynamic and engaged team
High attention to detail
Adaptable to changes in priorities and processes
Demonstrated high degree of proficiency in MS Excel, Word, and Excel skills
SalesForce experience highly preferred

HR Administrator & Customer Service Representative Resume Examples & Samples

Log and track enquiries to resolution following workplace processes and guidelines
Process EDM transactions / reports independently in the HR system as per documented procedure in timely and accurate manner
Cooperate cross-country / center if needed to ensure resolution of designated transactions / cases
For some accounts cooperate with other process areas (e.g .Payroll in case of any escalation, last minute data entry and any needed review of transactions / cases.)
Swedish: Fluent

Junior HR Operations Representative Resume Examples & Samples

Currently pursuing an undergraduate or graduate degree preferably in HR related subject, or has instead equivalent experience (1-2 years)
MS Office (Excel, Word, PowerPoint, Outlook)
Fluent written and verbal language skills in English. Any additional language skills are also useful
Prior HR experience & exposure to HR generalist environment within a multinational company will be taking into consideration

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